Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

Angel and Eder were the best. Great service and Mexican coffees!

Overall, we had a very nice experience at the fiesta Americana. Food and pool are probably the biggest concerns at any all-inclusive and this hotel meets the mark. Nice large pool that was warm and food was very good, overall. The hotel has the Old Mexico decor, which has a classic Elegance. The peninsula grill sits right on the water and serves breakfast, lunch and dinner. We ate here most of the time because the location is fabulous. The wait staff such as Roberto really made the dinners special. We would come back again!

Unfortunately, we will not be returning to this resort. It was not because our bathtub was never fixed, despite daily requests over four days. It was not the lengthy check in process with no welcome drink or arrival support. It was not the phone in our room that also went unfixed after four days of asking. It was not the limited accommodation for food allergies or the lack of child friendly food options. It was not the kids club, where our child spent most of the time watching movies. It was not the broken elevator, the dirty chairs and tables by the pool, the broken laundry room light switch, or the beach chairs being hoarded without the 30-minute rule being enforced, seemingly dependent on tips. It was not the unfriendly interaction at the ice cream booth. It was not the golf cart we requested that never arrived, causing us to nearly miss our tour. Many things went wrong during our stay. Despite this, we chose to focus on enjoying our family vacation and let these issues go. What ultimately changed that was being charged a 258-dollar late checkout fee, even though we were out of our room at checkout time and sitting in the lobby. No one informed us that we were required to go to the front desk to formally check out, nor were we told there would be a penalty for not doing so. When we attempted to resolve this, the on-site manager showed no understanding or empathy. Rather than listening, he accused us of lying. His tone and conduct were disrespectful and inappropriate. We left feeling not only disappointed, but genuinely disheartened. After overlooking repeated service failures in good faith, to have our concerns dismissed and our integrity questioned over an uncommunicated policy was unacceptable. A five-star resort should be defined not by its marketing, but by how it treats its guests when something goes wrong. In this case, the lack of accountability and basic courtesy overshadowed everything else. It is deeply unfortunate that what could have been a memorable family vacation ended with frustration, disrespect, and a negative return home.

The breakfast service is amazing. So attentive and accommodating our big family. Jose Roberto and Cruz are top notch. Pool side service is great. All of the staff is so friendly and appreciative. We will be back!!

This was our 7th visit to Grand Fiesta Americana in Cabo and Cruz, Roberto and Jose are a huge part of the reason we keep coming back. The service here cannot be beat. The food is delicious and the rooms are comfortable. We’ll be back again next February!