Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

Such a great experience at the Thai restaurant at Fiesta Americana w Roberto!! Food was so yummy and service so good!! Chef Irving was wonderful too !!

The food as delicious and our server Salvador was very accommodating!

I recently stayed at Grand Fiesta Americana Los Cabos and want to give a fair, balanced review. There are some truly standout staff members here who deserve recognition, but overall the resort is being held back by management decisions—especially around staffing and guest capacity. FIRST IMPRESSION IS A LASTING IMPRESSION! --- ### ✅ Pros (Standout Staff) Several employees went above and beyond despite being clearly understaffed: - Victor (poolside restaurant): Handled around 10 tables while also bussing. Worked extremely hard and did his best under tough conditions. - Nicole (front desk/lobby): Always positive and helpful. She was the only one who actually walked us to where we needed to go instead of just pointing. - Guillermo (pool server): Followed up while the kitchen was delayed and brought out chicken wings to hold us over—great initiative. - Juan (pool/kitchen runner): Constantly moving and helping deliver food during delays. - Juan (Mexican restaurant): Excellent service with great recommendations. - Juan (Italian restaurant): Energetic, attentive, and engaging—acknowledges guests and moves quickly. - Juan (Bodega): Outstanding service. - Alex & Manases (Viña del Mar breakfast buffet): Great attention to detail and took initiative to seat us even during busy periods. - Julio (pool attendant): Went out of his way to find us extra lounge chairs when everything was full. --- ### ❌ Cons - No welcome tour or orientation: Unlike the Fiesta Americana in Cancun, there was no property walkthrough or proper introduction on arrival. - Pool bar service (Fernando): Fernando at the pool bar did not acknowledge guests walking up. He was too busy chatting with another bartender and a guest. - Understaffed across the resort: The biggest issue is clearly staffing. The resort is accepting more guests than it can properly handle. - Not enough lounge chairs: There are simply not enough chairs at the pool or beach for the number of guests. - Front desk experience (Kassandra): Check-in/out was slow with no sense of urgency. Instead of handling basics like towel cards, the focus was on pushing a vacation club presentation. We had to return later just to get essentials. - Peninsula breakfast (4/2/26): Seated but no server for 15 minutes. Clearly understaffed. Guests should not be seated beyond what staff can handle. - Poolside restaurant (burgers/salads – 4/2/26): One server managing around 10 tables. This is not the employee’s fault—it reflects poor staffing decisions. - Rosato Italian (Adamaris): Disorganized check-in with long waits and no urgency. After waiting 15 minutes just to check in, we were told it would be another 45-minute wait. --- ### 🧠 Final Thoughts This resort has strong employees who are doing their best, but they are being stretched too thin. Management needs to improve: - Staffing levels - Guest capacity vs service capability - Front desk priorities - Restaurant organization and wait-time management Until those issues are addressed, the experience will continue to feel inconsistent. --- Rating: 1/5 – Great staff, but poor management execution

Amazing location. Our suite in the newer building was amazing. The overall dining experience was excellent, although the sushi and Thai place could be better. The breakfast buffet was particularly amazing. Juan from Rosatta, and Gustavo from the concierge desk were especially warm and welcoming and we very much appreciated their service.

Fiesta Americana is amazing - Emilio at the lobby bar is incredible - so friendly and attentive. We visit at least 2x per year and look forward to seeing Emilio and his team.