Dreams Riviera Cancun Resort & Spa

We just returned from one week at Dreams Riviera Cancun Resort & Spa and had a magnificent week. From the very warm welcome to the hugs goodbye it was nothing short of superb. The resort was extremely clean everywhere we went including each restaurant, every washroom, the lobby lounge, poolside,and beachside too right down to the water's edge. Even the seaweed that would accumulate over night was cleaned up early morning to provide easy access into the water. Even more impressive than this was the incredible staff who catered to us ensuring we were always happy and pleased with our experience. A shout out to "Alex" who tended to our poolside drink palet providing us with nonstop creations that kept us hydrated all day long. He greeted us each morning with a warm smile and friendly chat and even gave us some tips on visiting town. We can't say enough about this outstanding young man and thank him sincerely for making our vacation that much better! "Uzzy" was a breath of fresh air each day and even if we weren't participating in pool side activities he always had time for a chat with us and briefed us in on the daily activities. Every staff member from the maids to the servers always had a warm smile for us and nothing was too much to ask for. We will most definitely be going back and look forward to returning sooner than later.

Thanks to Rowena at Virgin Holidays Glasgow for selecting Dreams Rivera Cancun from my very limited wish list of “an infinity pool” - this met my wish list and more! First off, I have given this trip 5 stars due to the service we received from the staff. Housekeeping was amazing, rooms spotless every day (wish your trolleys were a wee bit quieter though!) and decorative touches for our anniversary were greatly appreciated. There are 3 distinct pool areas - the kids play pool (watch out when walking past, you might get splashed!) the main pool that everyone can access that’s good for cooling down & activities (aqua Zumba etc.) and the infinity pool that only adults can access that also has a limited number of cabanas (that you have to pay extra for). The pool area could probably use more umbrellas as the sun is much hotter than the UK/Mediterranean. The main thing to know regarding the loungers (which we didn’t realise until several days into the holiday) is (barring bad weather) that the staff will put the rolled up towels on EVERY lounger, so you don’t need to get a towel from the cabana (unless you want extra ones). They must get up ridiculously early to do this, it’s phenomenal. If the towel is unrolled and placed on the lounger then that means someone has nabbed it. The logic is lovely neat rolled towel = available, unrolled/messy/other stuff = bagged. Antonio was very helpful when we wanted to book a cabana for our anniversary and Israel provided outstanding service to us for our drinks. Commendation to Alex (another pool area waiter) for his service too. In terms of activities, the dream team of Uzzy, Edgar and Francisco were amazing and a special mention to Gustavo for his wine and tequila tasting events - I genuinely learned new things. The food is amazing, everywhere is just incredible. The pool side grill has absolutely delicious burgers and there are themed events almost every day with food & drink. The breakfast choices at the buffet were mind boggling, our waiter Andy was very helpful. I do wish customers would stop messing with the toaster settings though! Our favourite restaurant was El Patio (the Mexican one) and thanks to Enrique, Vincente and Walter for their outstanding service (plus the greeter whose name I forgot to get but she was just lovely!). We also went to the Seaside Grill for both lunch and dinner and were very well looked after by Asael, Sandy, Ediberto, Isiasia and Luis. Other notable mentions for great service go to Gabriel, Gamaliel and Francisco at Himichi, Reyes at Portofino and Wilberth in the lobby bar. There are 2 shops - one by reception that stocks medicine as well as Dreams themed gifts and a second exclusively gift focused shop near the coffee bar (which is also excellent!) - the second shop (in my opinion) has nicer gift options.

I love the outdoor water circuit in the mangrove with trees and vegetation all around you. It’s my favourite I can spend a whole afternoon at this spa. Thereso is the queen of the women’s locker room and always has everything ready including a cool drink after the sauna! Wendy takes you through the water circuit ensuring that you are comfortable while at the same time being discreet so you can immerse yourself in the experience.

Excellent in every way. Needed to relax. Not used to being pampered. Pool concierge, Pedro Cosco went beyond exceptional! I have zero negative comments. We love the friendliness that surrounds us.

We had an amazing stay at Dreams Riviera Cancun celebrating our daughters' birthdays. The staff went above and beyond to make our stay special. Erik Ramirez at the pool helped us with reserving cabanas each day and helped us secure seats to evening shows.