Dreams Riviera Cancun Resort & Spa

We were disappointed with our stay at Dreams Riviera Cancun in general. I have stayed at quite a few less expensive resorts where the staff was far better trained and willing to help. I called in at least three times to ask a question about one of the restaurants only to arrive and find out that I was given incorrect information. My keys did not work when we first received them and stopped working a few days later, both times I had to go get new ones with no apologies for the inconvenience. Most of the food was fantastic and they treated our friends wedding party very, very well. The spa was great and the facilities were clean and beautiful. We only wish the staff was better trained and more courteous. The worst part of the trip was the Unlimited Sharing Club.

Nice amenities and restaurants, good quality water activities (hobbycats and paddle boards), staff was overall very good, but we had a whole range for qualities of service, from the very best and pleasant of interactions to the overly tacky and forced. On one occasion we did the

This was our first ever warm holiday, & Dreams Riviera Cancun helped make it the PERFECT vacation! We had an ocean view room, which offered plenty of space for our family of 5. Cots were delivered immediately, beds were extremely comfortable, fridge was stocked well, room temperature adjustable, and WOW- what a view! Throughout the day we alternated between playing in the pools and the ocean. The entertainment crew always had things to participate in (we did bracelet making, Spanish language lessons, yoga, aqua...even an Easter Egg hunt!) And the food was quite good as well (plenty of places to choose from, which was nice). Perhaps most important, the staff were lovely, friendly, and kind. I wasn't certain if we would feel 'safe', but I truly did. (in fact, our 13 yr old forgot her ipod in the Coco café.... it was returned to the concierge by the café staff- we were very grateful!). Overall, a fantastic resort. So well organized, beautiful, and relaxing!

We have just spent a week at this hotel and found that the hotel had a fantastic atmosphere from the beginning to end of our stay. The hotel rooms were in great condition and were kept exceptionally clean- as was the rest of the hotel! The food was excellent in every restaurant, with a large variety of options! All of the staff were extremely welcoming and made sure that we had everything we needed to ensure that we had the best holiday! We particularly noticed the efforts of Pedro Castillo, who was always enthusiastic and very helpful throughout our stay. We would return here without hesitation and would recommend to all of our family and friends.

Tremendous time. Great dining. Fun evening entertainment. Lots of pool activities. Glorious sunshine. Didn’t even leave resort except for a casual group bike ride. Easy registration and departure. Loved our vacation.