Dreams Riviera Cancun Resort & Spa

Here is my review of Dreams Riviera Cancun. First, I will preface there was no choice in selecting this resort as we were coming for a wedding. We are a family of four - 2 adults, 4 year old, 5 month old. Resort - nice sized resort. Grounds are beautiful and well maintained. Everything wasn’t too far away and very accessible. There are a lot of weddings - at least two per day. Pool layout is very convenient for families. Highly recommend renting a Bali bed if travelling with young kids - provided shade, shelter from rain, or place for kids to nap. Beach - we were the near the end of season for bad seaweed - still quite a bit each day. The resort does clean it up daily. I didn’t find it to have any smell but still too much seaweed to swim in the ocean. Room - the rooms need a major update. The rooms feel very run down. We chose the master suite for more space with the family as the standard rooms are quite small and provide no privacy in the bathroom. We stayed in the master suite 4th floor initially. Upon arrival there was a leak in the middle of the room (an interior wall). The bell man did call maintenance/housekeeping which proceeded to just wipe the floor and the wall continued to leak. It looked like it had been a problem before as the tiles had been removed previously. The bathtub inside did not work. We did complain and we were moved to the other building 5th floor. This room had issues with the AC. Both suites also had issues with restock - I think they only restocked our fridge twice (with water) during the week. We had to call daily to sent up beer or pick it up ourselves. No sheets for the pull out bed, needed to call for a crib when we arrived (this was previously requested). Both rooms did not have issues with noise but other people we travelled with, their rooms sounded like doors/windows were open they were so noisy. Food - food is subjective but our opinion was the food was okay. Not terrible but nothing superior. Best thing I ate all week was the omelette at the world cafe. There are a lot of choices (restaurants) to try. Timing of service in restaurants is a major issue - dinner from when we sat to received food each night was around 1.5-2 hours. Drinks took around 30 minutes. For families it made it difficult to keep kids happy waiting so long for food. Room service - order well before you need it because that could take 45 mins to 2 hours. The guacamole was brown by the time it arrived and food cold. Overall we wouldn’t return for the cost/value of the resort. I think there are better (more updated) resorts for the same if not less money.

Oliver was so entertaining and made our pool experience so fun. We enjoyed playing bingo and movie trivia and his dancing. He had a blast. Thank you Oliver!

Nice location although ocean was dirty from storm with seaweed washing up on beach. Hardly anyone swimming in ocean. Food was good not great. Drinks good and plentiful at all bars. Service was great and very quick. Weddings ruined our trip. We had room that overlooked the pool and beach. Many weddings and wedding dances were at the pool and beach. Some times 3 at the same time. Very Loud Music 4 nights in a row till 10:00 or 11:00 at night, So loud we could not hear our TV . We called to complain and were told it only goes to 11:00. Our room was also very noisy from the hallway as it sounded like people out there were coming into our room. Not a place I would recommend unless you plan to party late into the night. We were there for a wedding, but it was at 4:00 in the afternoon and the dinner and dance were in a ballroom away from the guest rooms.

Far far too many weddings Holiday disrupted by large groups of very noisy people attending 3-5 weddings a day. This is not a holiday destination it is a wedding factory

Supper cool hotel, not very big but all good here. Mauricio Torres in and Ediberto in buffet are amazing. Always in time and positive.