Dreams Riviera Cancun Resort & Spa

I booked a room with a plunge pool which was wonderful. The food was good, customer service was excellent, but there were issues with the beach. The sand is very nice, but the shoreline needs to be cleaned more often, lots of seaweed and garbage accumulated throughout the day.

Very happy with our travels 12/16-12/21 2025 Would love to come back here next year!! Shows were great - food was great - everything was clean!!!

This is our second stay at the Dreams Riviera Cancun. The location is perfect, not too far from the airport. The resort has a great atmosphere, fun but also very relaxing. The adult infinity pool is awesome, in addition all of the pools were kept very clean. We had a king premier ocean view, very nice. Roca our room attendant did a great job cleaning, we were well taken care of. Breakfast at the World Cafe was very good, with lots and lots of choices. The wait staff was very attentive, and Gilberto did a fantastic job taking care of us. He always had a pot of coffee for me, kept our water full, cleared our plates and always had a moment to chat and make sure we were doing well. The restaurants were very good, we really liked the Seaside Grill and Oceana, our waiters Juan and Luis were phenomenal. They took excellent care of us; they went the extra mile for us to have very special meals. Each meal was a work of art, both pleasing to the eye and the taste buds. The staff at the pool, so awesome! Victor and Alex took such good care of us and made us feel like family. We never went without, and they would also take time to chat and make us feel at home. The entertainment was very good also, there was always some kind of activity going on during the day, I brought home a couple of bracelets. The evening entertainment, top notch. The dancing, acrobatic show, magic show, fire show, etc. all were very good, and we looked forward to the show every night. We also liked that they had a singer every night in the Rendezvous Bar area, it was very relaxing and enjoyable watching everyone get into the music. Finally, I just wanted to call out the staff at this resort, we truly feel they go the extra mile to make sure that the guests have a pleasant and enjoyable stay. From the ground crews to the room attendants, the serving staff, etc. Top notch. Thank-you to all of you for making our stay special.

My family and I stayed for 7 days at the resort and we had a blast. The food was amazing and the staff were even better. Everyday the entertainment crew hosted games at the main pool where kids and adults played. Uzzy, Yonaton and Oliver were the 3 the I talked to the most and they were extremely nice and hilarious. We also ate at the seafood grill where the customer service was amazing and the staff at the Mexican and Italian restaurant as well. The front desk at the buffet even remembered our names and greeted us with the biggest smile every morning. Overall this hotel was so much fun and a great choice!

Sergio the bell boy and aaron at the front desk was amazing very helpful very professional and also very understandable some can be a bit hard yo understand due to the language barrier but extremely helpful and kind always smiling funny and they made the experience a great experience very thankful for them both