Dreams Riviera Cancun Resort & Spa

I rarely leave negative reviews, but this experience was disappointing enough that I feel it’s necessary to warn others. The biggest issue was the restaurants. If you’re planning to eat at any of the à la carte options, be prepared to wait over an hour unless you arrive right at opening time. There’s no proper system in place, and the lines quickly become long and disorganized. It turned what should have been an enjoyable dining experience into a daily source of stress. On top of that, the hotel is clearly not equipped to handle the number of guests it accommodates. Everything feels overcrowded—from the restaurants to the bars—and it often felt like there simply weren’t enough staff or resources to provide a good experience. The bar staff didn’t help the situation either. They were consistently rude, dismissive, and acted like serving guests was an inconvenience. Simple requests were often met with attitude, which only added to the frustration. Finally, the beach was a major letdown. It was full of seaweed and clearly not well-maintained, making it unpleasant to swim or even relax by the water. Overall, the combination of overcrowding, poor restaurant management, unfriendly service, and an unappealing beach made this a trip I wouldn’t repeat. I would not recommend this resort.

Overall wonderful experience. We went with a large group of friends all adults, no children. The staff was very accommodating and friendly. The service was great at all locations on the resort. Multiple times we walked into a restaurant with 10-14 people and were always accommodated. Alex our pool waiter at the cabanas was incredible. Pedro the cabana guy was great. Clever in the lobby bar is a genius. Always remembers your name and drink. Johnathan and Manila, waiters from French and Mexican restaurants were awesome. Manila makes a great Mexican coffee. Uzzy the pool events coordinator was very funny. I would say just be aware that ocean view rooms are not all ocean view. Our ocean view room was a view of palm trees. We did have a small issue with our shower, and it was taken care of with in 30 minutes. Wonderful vacation.

This resort is wonderful! Everyone we encountered in the staff was so friendly and helpful! We came with our 3 boys ages 6,4,2 and they went out of their way to make sure our stay was easy and convenient. We did the preferred guest access which granted us to the VIP lounge and exclusive beach access huts. Big shout out to Erik Ramirez , who always greeted us every morning with a smile on his face and got us chairs and a hut every morning, so our kids can comfortably stay in the shade for a break, but also could play at the beach and we could be comfortable as parents. He also made sure the kids had toys or water or whatever they needed. Ricardo was wonderful at the pool for drink service as well. Always went out of his way to remember what we wanted and brought it to us anytime he saw us. The service really is excellent here. The grill chef at the pool always greeted us with a smile for our many many french fry runs during the day. We did not get to take advantage of the kids club as much as we thought. It does not open access to parents, but rather you drop your kids off if they’re over three years old. So we did not really know what was inside though they did offer us to give us a tour early in the morning. It was also very regimented with their activities so my kids were really only free from 5 PM to 6 PM which was always face painting. I wish they would rotate the activities. The ladies at the kids club are very sweet though, and I’m sure if we didn’t spend all day at the beach of the pool, my kids would’ve probably taken advantage. I wish the arcade was larger as well because my kids loved that. The kids absolutely loved the magic show and the mini disco. We also love the Coco café for unlimited ice cream and coffee anytime a day. The food of the resort is OK. I would say that Asian restaurant is superior to the other others. Service did take a long time but still friendly. We were a little disappointed that the world Café didn’t open till 6 PM every day for dinner. So from 4-6 pm, no dining option really for kids. There are also activities in the evening, but they were so late. For a kid friendly resort, my recommendation is that they consider moving the timings for shows to earlier than 8:30 PM. Most kids are asleep by then ( which many of the parents with little kids agreed) so we missed a lot of the shows. Jacuzzi on balcony - amazing . Infinity pool- adults only , great. Kids pool area - awesome. Only complaint was all the water was SO COLD. All in all, we had a wonderful week and we would consider staying at any dream resort again in the future.

Great resort located 20 min south of Cancun so the trip from the airport is close. Our 3rd Dreams location and it was fantastic. Traveled with my wife and and 2-13yr old girls. We are very easy going and love the Mexican culture, food and genuine heart of the people. We truly appreciate their efforts to make our vacation special. Pros- Rooms were very nice, cleaned every day. Food was outstanding. The World Cafe has such a great variety of foods including many traditional Mexican dishes you won't find in the ala carte restaurants. 3 omelet stations which no one seemed to notice, so there was always a short line. Homemade tortilla station for tacos. Went to Patio Mexican, Portifino Italian, Himitsu Japanese, and the Seaside grill for dinners. Seaside was ok, but loved the others. Great options for apps, mains and desserts. All of our waiters were excellent. They try so hard, and do a great job of interacting with guests if you interact with them. They truly appreciate your kindness in tips, as we try to bless them for their hard work and dedication. Pools were great, plenty of chairs, and plenty of palapas on the beach. Beach bars were great (shout out to Antonio for making our days special) Lobby bar was fun at night for listening to music (shout out to Azucena and Carmen who were wonderful to us). The shows were fun, many of the same from the other Dreams experiences but still well done. The grounds were immaculate. The entire staff was simply AMAZING. Cons- We new that the location would possibly put us in the middle of some spring break partiers. We booked anyway knowing this could be a thing. We didn't expect 200+/- high schoolers for part of the week. For the most part it wasn't a huge problem, except at 12-2am after the night club shut down it became an issue for those trying to sleep if they were located on your floor. Some people we heard from had worse experiences. While most were respectful, this is just a heads up that in March you may experience this. Another con, was that they separated our families rooms. We had to book 2 rooms since our kids are 13, they are now considered adults. We requested several times prior to our arrival, but the weren't able to accommodate joining rooms. They did offer a midweek change to joining rooms but wanted another $100/day. We declined, and made it work. Overall we would definitely recommend this resort for families, or anyone interested. We will be back, just not over spring break.

Alex our poolside/cabana waiter was the highlight of our trip. He was beyond wonderful! Also wonderful was Pedro whom we rented many cabanas from. Naty the massage therapist gave me the best massage. Jonathan our waiter in the French Restaurant was super attentive. Manila in The Patio was exceptional as well. And Clever the bartender addressed me and our whole group by name each time we approached the lobby bar. His memory was incredible as was his service. Uzzy the activities director was fun and engaging. The resort was overall good but the service and the staff was exceptional!