Dreams Riviera Cancun Resort & Spa

First off I just want to start by saying not to listen to the bad reviews here. I was here last week for my wedding and it was absolutely beautiful! The resort is gorgeous, the staff is so nice, the food is delicious, the rooms are nice and clean. As a wedding couple we were honestly treated like royalty! I just want to give a shout out to our wedding coordinator THALIA. She did a fantastic job coordinating the wedding i’ve always wanted! I also want to shout out all the ladies at the spa, what a beautiful place and atmosphere… so relaxing. I want to shout out VICTORIA from the spa who did my bridal hair and makeup she is super talented and a very interesting person to talk to. We will be back here for sure, the flora and fauna at this resort is gorgeous, there are some animals around but if you leave them alone they won’t bother you at all. The beach was as expected but still swam in it. Take a catamaran to Isla Majures for crystal clear water.

I totally enjoyed my week stay.Very attentive staff to any needs.I enjoyed the various food options.The staff remembered my shellfish allergy at meal times which I appreciated.

The food is terrible at this resort. After 6+ people got sick on our trip, we asked the workers about the food as well as the onsite doctor that had to administer an IV, and they all said that they don't even eat the food at the resort. My pregnant wife was sick for almost 3 days.

I am here now. The facilities are nice, but to try to upsell you for the cabana thy purposefully don’t put out nearly enough chairs by the pool and the ones that are there are taken very early in the morning with guests haphazardly reserving. I choose a vacation in place to relax, not to fight for chairs. For this reason, I will not be going back.

We LOVED everything about this resort. I can not even fully express how amazing this resort is. Not only is it beautiful but it has hands down the BEST staff ever! They are so very thoughtful and consideret. They go out of their way to make sure you have the best stay and truly it was because of the staff that our experiences there were elevated. I had a minor ankle injury (100% my fault) and from immediately assisting me in wrapping it, to constantly checking on me, to providing wheelchair escort all over, I have never felt so taken care of. We traveled with our two daughters (4 & 8) and they loved the kids club! The dining options are lovely and the resort is gorgeous! As I mentioned EVERY SINGLE STAFF MEMBER was phenomenal, the ones that made an extra special impression on us with their thoughtfulness, service, and professionalism were: Gilberto in the buffet (we truly feel like we made a friend with him and will come back to see him!), Alberto in the services area (he was so kind to understand my injury and take care of our unfortunate excursions cancelations due to my injury) and Rocio and Fatima in the Explorer's Club (Kids club), our daughters LOVED them. I didn't catch everyones name but EVERYONE was perfection! Also the lady who greeted us for La Petit Chef was so incredibly kind and amazing. We couldnt have asked for a better experience and are so very greatful for helping us have such beautiful memories of this Cancun trip!