Dreams Riviera Cancun Resort & Spa

Great food. Friendly staff. Clean, well taken care of grounds. Good for kids. Not really any beach. Experienced daily difficulty getting pool chairs, as folks put stuff on them very early in the morning. Because of no beach and pool chair issues, I would rate this hotel as 3.5. Preferred class likely better for guests with no children.

Try another resort if you value food in the least bit. The guacamole taste like guacamole from Subway or any other chain restaurant that squeezes it out of a thawed bag. The only people who will love this resort are those who are either traveling with young children or those who like the idea of drinking to excess everyday. The staff is the best part of this resort along with seeing the iguanas on your daily walks around the resort. Staff is lovely and extremely friendly which makes you feel too bad to even complain. The preferred room was very nice but everything in the room was just dirty enough to gross you out.

Came to this lovely resort for my wedding, with family and friends. Absolutely amazing experience, beautiful weather, rooms & excellent service! I had my wedding hair done by Carmen at the salon she did an absolutely beautiful job she’s so friendly. I’m so so happy with the service I highly recommend her for any brides!

We had stayed at this resort back in 2017 when we came with our kids. This time it was just the two of us and we had an amazing time. The absolute highlight of our stay here was when we met Aby and Demian at the Seaside Grill and Oceana restaurants. Demian was the restaurant host who sat us at our table for two nights in a row. He was extremely friendly and accommodating. Really appreciated his kindness and willingness to help. Our waitress, Aby, was the nicest person ever! She is so sweet, kind, and friendly. We really enjoyed interacting with her and she was so attentive to our needs and requests. On our last night at the resort, we casually mentioned that we were flying back home the next day and she arranged for a special dessert with a lovely message written on the cake which said “Have a Safe Trip!” My wife and I really appreciated the kind gesture and will always remember it. Thank you Aby and Demian for making our stay so memorable and enjoyable! Muchas Gracias!

We recently stayed at Dreams Riviera Cancun in Puerto Morelos, Mexico, and overall had a very enjoyable experience. The staff throughout the resort did an amazing job making us feel welcome, appreciated, and well taken care of from the moment we arrived. One suggestion for improvement would be the arrival process. After check-in at the preferred clud we were given our room keys and directions, but no one escorted us to our room. Since the property is large, it was a little confusing trying to find our way. Thankfully, after asking another staff member, they kindly walked us there. The restaurants were good overall, although we did experience some confusion at the hibachi restaurant. We were told there were no reservations available, yet when we arrived there were two large empty tables, and only a party of three was seated where a larger group could have fit. Also, the French restaurant requires long pants for men, which prevented me from dining there, so just be aware of the dress code before going. The entertainment was enjoyable, and the pool staff did a fantastic job engaging guests and keeping the atmosphere fun and energetic. The most memorable part of our trip was the incredible experience at the Patio restaurant. David, our waiter, and Eddie, the chef, created a very special evening for my family with authentic Mexican cuisine. They truly made us feel special and cared for. We also had the opportunity to meet Luis, who I believe is the executive chef, during the Paeja Pool Feast. He personally invited us back for another authentic dining experience, which made a lasting impression on us. Because of the hospitality from Luis, Eddie, and David, we are already considering booking another trip for a group of twelve sometime in late October or early November. Thank you again to the amazing staff for making our experience so memorable!