Dreams Riviera Cancun Resort & Spa

This all inclusive was great for multi generational families. The grounds and pools were beautiful The staff were all super friendly Shout out to Oliver & Vivian’s in entertainment team Lenry, Ricardo, Christopher bar staff and Alexander pool bar tender Himitsu Japanese show dinner was very fun and delicious. You need a reservation for that. Really all the food & drinks were pretty good. The Coco cafe is nice but plan to wait in line for your coffees a bit. All in all a great experience.

We will update as we go but so far the experience has been very disappointing. We booked the presidential suite for a family of 5. When we arrived we walked to the preferred club check in lounge, only to sit alone and wait for nearly 20 minutes to see someone (we were the only people checking in at the time and had a very tired baby!) The food in the preferred lounge was old and inedible. Some old meats were out and two old pieces of chicken fingers. That’s it. After we got to the room, it took 5 phone calls and 4 hours to finally get the roll away beds for the kids. The extra blankets and pillows took another 2 hours, until we finally called and told them to not send them anymore as the kids were going to bed. The room smelled like sewer, but we were told that’s the normal ocean smell. Obviously it was not and we found it was coming from the bathroom. Their fix was to spray more room scent. Overall the hotel looks nice and many of the staff have been very friendly. Just disorganized is all. We expected more for what we spent and the room we booked. Had it been just a normal vacation and not our 10 year anniversary along with our son’s birthday and all the kids Christmas present, we would have not even worried about it. But again, for the significant amount we spent extra, it’s very disappointing and so far not somewhere we would return. Time will tell though! We will update after the trip.

Resort is very pretty, nice grounds, foliage, lovely lobby and we loved the cats that call it home (as well as other wildlife we saw). Beach is okay (we experienced much better beaches in Cancun and the south of Playa del Carmen). Sand is nice but the water lacks those tiers of turquoise as the surf pulled a lot of sand into it making the water somewhat murky. I have heard that this can change during different months, we were here mid Dec 2025. Coco Cafe (coffee shop) staff were great, remembering my iced latte special order when I would come in. Food - this is where we were disappointed. Preferred Club breakfasts were excellent as we had access to the Seaside Grill (Enrique was excellent). Himitsu for dinner was very good, we had an amazing waiter (Abraham). Unfortunately the steak dinner at the Seaside Grill and the Mexican Meal at El Patio were NOT great. Solely because the hostess' were not on top of their game with taking reservations and managing them and the waiters we had were not well trained or maybe overworked. (They were very scattered, forgetful, SLOW, not attentive, multiple food order errors) Buffet service was better, but we only used buffet for snacks. It is small and offerings are more limited. Activities crew were great. Our biking tour to Puerto Morelos was a highlight with both Jonathan and Oliver. (we did this tour 2 days in a row). Great young men! Preferred Club - we enjoyed the use of the PC lounge. Good service and snacks. Our room - we had an ocean front PC room - floor 5, lovely view, great room. Interesting layout which we thought was unique. WANRNING - the day beds throughout the property!!! they have a fee of $100 USD$ a day BUT there is nowhere that this is told to you. We were not told this at check in and only found out when we we were told that we needed to get off a day bed as it has a cost. The person whom told us was friendly but it was embarrassing. I really loved the grounds at this resort. Staff were pretty good BUT after staying at the Barcelo Riviera and Riu Palace Kuklukan prior to this resort and experiencing EXCELLENT service and food quality and these 2 resorts the Dreams Riviera Cancun does need to focus more in these areas to improve overall guest satisfaction.

Great trip Great location Wonderful food and drinks Great activities and entertainment Wonderful weather Pools were warm

Me and my family spent new years here at dreams we had a great time . The guys from the entertainment were great they made sure we had a great time by dancing and making our experience great. The guys at the pool concierge were great also making sure we had our towels and chairs at the pool and beach . Pedro Cosco pool concierge and Johny were very attentive. They made our experience at dreams great. Milton and Gregorio at the Mexican restaurant were the best . Gave us great service and very friendly. The food was amazing and drinks. We definitely be coming back . We were treated like family. Thanks to all the other staff as well.