Dreams Riviera Cancun Resort & Spa

The French restaurant, Bordeaux had excellent service from Aturo and Hector and the food was fabulous very high quality

I have stayed at this resort chain many times at different locations and have generally had very positive experiences, which is why this particular stay was such a huge disappointment. The biggest issue was the food. The quality was simply not good, and the buffet had virtually no variety. It was essentially the exact same food every single day. At other resorts we are used to seeing different themes, rotating menus, and various food stations throughout the week. Here, there was none of that. After a few days, eating the same limited selection became extremely disappointing. Even more frustrating was that the buffet would randomly be closed on certain evenings without us being aware ahead of time. One night, we arrived for dinner with our kids only to find the buffet completely closed. The à la carte restaurants were all full and had waits of approximately 30 minutes to an hour. Our kids were starving, and we were left scrambling to find somewhere for them to eat. It was incredibly frustrating and turned what should have been a relaxing family vacation into an unnecessary hassle. I am particularly disappointed because this is not the level of experience we have come to expect from this chain. Having stayed at several of their other properties, the difference in food quality, variety, and overall dining experience at this location was very noticeable. Unfortunately, based on our experience, I would not recommend this particular resort and would not return.

World CAPP MAGOALENA GOSSES MAURICO MANAGER Dinner Buffet Manager of the dining room buffet was so polite, respectful, friendly, and made me and my daughter feel so comfortable. I was here last year. He was the same way then I really enjoyed myself and hopefully because of it and because of all the nice people who work here we can come back as a family of A maybe about 20 of us next year thank you so much for the way the whole place is set up. I will spread the word to all my friends and family.

I was very disappointed in my experience at dream Riviera Cancun. I expected to have a better time than I did and I’ve enjoyed other resorts more than Dreams Riviera. Food at resorts are usually not five star, but the food was worse than I expected it to be. There was limited entertainment for adults and it seemed the resort prioritized children over adults. I wasn’t given the room I requested I was made to believe that I booked the wrong room even though I showed proof of the room that I did book. I likely would not be to returning to this resort, if I am to visit Cancun again. I will say I expect more from a Dreams resort.

⭐⭐⭐⭐⭐ An Amazing 10-Day Stay! We had an absolutely wonderful 10-day stay at this resort, and we honestly couldn’t have asked for a better experience. From the moment we arrived, we felt welcomed, comfortable, and truly cared for. A special thank you to the buffet staff extra thankful for MAURICIO MANAGER, to OUR SERVER ALEX AND GiLBERTO LAURA THE OMELET LADY who went above and beyond to make us feel like family. Their kindness, smiles, hospitality, and attention to detail made every meal feel special. They remembered us, my daughter name and she smiled every time we went to eat they took care of us, and always made us feel right at home. ❤️ It’s the people who make a resort memorable, and the staff here truly made our vacation unforgettable. By the end of our stay, it felt like we weren’t saying goodbye to staff—we were saying goodbye to friends and family. Thank you for making our 10 days so special. We will always remember the wonderful hospitality and the amazing people who made us feel so welcome. We can’t wait to come back! 🌴☀️❤️ Highly recommend this resort! 10/10! ⭐⭐⭐⭐⭐