Dreams Riviera Cancun Resort & Spa

We had a deluxe ocean view room, which was spacious and comfortable. The hotel in general was very clean and tidy, the garden, pool areas were well maintained. A great choice of al a carte restaurant's, the food and drink was delicious in all of them. We had a fabulous holiday celebrating my birthday, the staff were amazing, but a special thanks to Arsenio, Abraiel and Estella at the Seaside grill, they were so friendly and attentive, and made our holiday very special, also special thanks to Jessica at the Bordeaux restaurant for also being so friendly and giving us great service. We can't understand the bad reviews, this was a great hotel in beautiful location, well worth a visit.

My family and I went to cancun for the first time and stayed in dreams riviera cancun.It was a blast !Service is outstanding—staff are polite, attentive, and genuinely warm. The natural surroundings create a serene Caribbean paradise. Specially the entertainment team,they are the BEST EVER! They are so energetic, engaging, and truly makes every day unforgettable.Oliver,Jona,Uzzy,Frank, Gio,Karla,Edgar,Christina,They run a packed schedule of daytime activities like beach volleyball,beach soccer,pool volleyball,table tennis and etc.we will definitely come back and hope to see them again!

Very disappointed. Let’s start with the good, staff in restaurants and bars were amazing and the choice of premium liquor is good. Now the bad, weeds and garbage on the beach, I realize that they can’t prevent it, but they could attempt to clean it. I saw on many occasions guests with garbage bags cleaning up the beach so their kids could play. Food is less than average and staff in preferred club and room services do not seem to care. Missed restocking items on several days and after 6 attempts to have wine brought to the room I gave up. I would not recommend this resort to anyone, value is not there. This is a lower end resort compared to others in the area. Not worthy of the once powerful “Dreams” name.

The room is comfortable with an Ocean view. The room service is excellent. The Italian and the French restaurants for preferred members is great. You can choose from multiple activities throughout the day. There are shows at nights, too. Coco cafe is where you stop by for daily caffeine needs with a friendly service. The guest service team are very friendly and ready to help. Oliver and the rest of the entertainment team are very good.

I booked a room with a plunge pool which was wonderful. The food was good, customer service was excellent, but there were issues with the beach. The sand is very nice, but the shoreline needs to be cleaned more often, lots of seaweed and garbage accumulated throughout the day.