Dreams Riviera Cancun Resort & Spa

This resort is stunning, with wildlife frequently roaming the grounds. However, this brings some challenges, such as occasional droppings on the floors and steps, which the staff often takes a while to clean up, even when notified. Please be cautious about ticks; my son ended up with one in his ear. My sister spoke with the manager about potential compensation, but I hadn’t requested anything from the hotel despite incurring a $300 fee for a doctor visit and treatment. While I recognize that some issues are beyond control, we had already been there for three days. The manager mentioned that having dogs negates any potential assistance from the hotel, even though I never asked for compensation. They implied that the tick might have come from our home, despite him noting it would have released underwater. Felt like I was being gaslighted. After three days of enjoying the pool, I was disappointed with how we were treated and I don’t plan on visiting this hotel again. On a positive note, the rest of the staff were incredibly friendly and remembered our names, which was a nice touch. Service from the rest of the staff, not including the manager was amazing. Unfortunately due to the managers gaslighting techniques, I cannot give the service rating of 5. Because the manager is included as part of service. Additionally after 1 AM, there was little to do as the club was closed, and only one elevator in our building was functioning, leading to long walks. The beach was unpleasant and smelled due to an abundance of seaweed. Restaurant Reviews **Himitsu:** By far the best dining option. We enjoyed the Vietnam rolls, mixed fried rice, banana roll, and California roll—all delicious! The hibachi reservation was overrated, as it was a fixed menu (miso soup, mixed fried rice, and tempura ice cream) without the option for rolls, which you can order separately when you chose the sit down option. We dined here three times. **Oceana:** I tried the whole fried fish for lunch, which needed more seasoning. The carbs were minimal, so we ended up at the buffet afterward. The chicken and mashed potatoes for my kids weren’t great either. Long wait times and seeing other tables receive their food first made me reluctant to return, though the shrimp tostada was excellent. **Seaside Grill:** I ordered the healthy omelette for breakfast, but the egg whites were undercooked. My kids enjoyed their hotcakes, though. A friend had lunch there and found it delicious, so it might be worth a try for other meals. **World Café:** Offers a variety of choices. The Mexican hot chocolate and coffee were fantastic; I had a cup every morning with a concha. The tacos were good, and I loved the make-your-own omelette station. However, the food quality varied; the spaghetti with red sauce was oddly sweet, and I wished for more taco options beyond just pork. It’s convenient but a bit hit or miss. **Coco Café:** Very convenient, open late, and provided great service. I visited daily for iced coffee.

The resort activities were great. I absolutely loved the and volleyball with Vivi - highlight of my whole trip

Had an amazing time with the family and there were so many family activities! Vivi made it even better with sand volleyball throughout the day!

Vivi was amazing! She was so attentive and took great care of us and was so nice and accommodating to my family. She embodies customer service and a lovely experience! 5 stars VIVI felt like family!!

Awesome job good activities Good assist from Vivi Awesome hotel Thanks for everything