Dreams Riviera Cancun Resort & Spa

Great resort with all the comforts of home. The only downside (which is out of their control) is the seaweed on the beach. I would avoid going in the summer if you want a beach experience However, there's plenty to do at the resort that we didn't miss the beach that much.

The constant bait and switch of the timeshare behavior is obnoxious. I’m not interested in spending as much money and my PTO to try and be swayed for a timeshare. I also think the resort could be more representative of the Mexican culture. Mexico is a beautiful country with so many different states and I think having your dining represent that would create a better experience.

Am here now ... arrived last night with my granddaughter as a gift to celebrate the end of her GCSEs. Staff are amazing, no complaints thus far with food and the room itself is lovely ... however, I am hugely disappointed that after booking a Premium Deluxe Ocean View room which states has spectacular views of the carribean sea that I am in room 1438 from which you need binoculars to even see the Ocean. When challenging this at reception I was offered another room same floor / pretty much same view or the option of paying an additional $1,200 (one time only offer reduced to an additional $720 if I accepted immediately) for what I believed I had paid in the first instance !

The underage kids in the adult pool is a big issue, the property workers act as if they didn't care, there was big trash bins sitting outside your balcony full of seaweed which was just a eye sore. There are animals roaming and sleeping around the property as if they work there.

The resort was nice and the staff was great. Shout out to Lenry, who was a fantastic server at the pool. He was great! The biggest disappointment in this resort was their decision to change the infinity pool into an adults only pool. This happened the day after we arrived. We had a large group, 8 adults and 11 kids. They made no effort to notify their customers of this change when it was made 3+ months ago and have not even updated their website with regards to it either. This decision will essentially force all families with kids between the ages of 4-14 into their "activity pool". There is no way that pool can handle that many people. It is small and too deep for many kids to stand. The "kiddie pool" is only meant for kids 3 and under. The ocean is unusable at this point because of the seaweed issue in the Cancun area. The wait staff around the pool were also upset about it as they were losing out on tips in the empty infinity pool area. If they continue to try and enforce this rule, I do not recommend staying here. If you are a couple and get annoyed by kids around you, do yourself a favor and book an adults-only resort. Plenty of options out there.