Dreams Riviera Cancun Resort & Spa

Beautiful resort and wonderful for kids. Staff was exceptional! Very clean and updated. Pools were amazing and staff made every effort to make sure your every need was met.

Issues started at check in and never stopped. Room was dirty and dilapidated. Air conditioning motors, the toilet, and our sink all had to fixed on our 1st day. We paid for a Master Seaside Suite which was also part of the Preferred Club. We have many experiences with preferred clubs in other hotels (Secrets, Excellence, etc.) ... and we are still trying to understand what the benefit was from this service at Dreams. The biggest issue was the restaurants. We were told that no reservations were needed for restaurants (outside of teppanyaki) as there was ample space. Not even close to the truth. 1hr+ wait times for all restaurants. When you have young kids... this simply isnt acceptable and we dont want to resort to the buffet for dinner every night. I had to get hotel management to assist here eventually. There were also 2 weddings and a corporate event ongoing when we stayed. The hotel footprint is quite small compared to most. We liked this attribute because we've found with previous experiences that smaller hotels usually leads to better quality. That said, when these events start taking away resources or affecting the general guest experience... to me, that's a real problem. Aside from this, I would comment that the kids club is very good and the working staff at the hotel are very friendly. The kids have a blast at the slide pool and the guest entertainment is ongoing thoughout the day. Drinks were good and the food was average. Overall, value for money wasn't great. This trip was for our kids... and there were positives... but simply too many negatives to say otherwise

Great reception and good service. The app could be improved and we weee unable to book into the Japanese restaurant because it was either too early or already sold out. Mario at the seaside grill was amazing as was Antonio in the Huitsu restaurant.

Fantastic resort for family and adults. Staff is beyond welcoming and helpful. My favorite restaurants were Himutsu and Bordeaux (adults only). Lots of activities and every nightly show was amazing! Thanks to the e-team, Karla, Francisco, Edgar, Vivianne, Ximena, Oliver, Izzy, Jonathan, who were all so much fun! Make sure to try the daily yoga and stretch classes.

Our entire family had an amazing time, and it was truly thanks to the incredible entertainment team. Frank, Vivi, Jony, Uzzy, Oliver, and Edgar went above and beyond to keep us smiling, laughing, and engaged throughout our seven-night stay. Their energy, kindness, and dedication made every day special, and they created memories we will cherish for a long time. Thank you all for an outstanding experience and for making our vacation so enjoyable!