Dreams Riviera Cancun Resort & Spa

Pros *Staff are really really awesome! Friendly, very hardworking, helpful and you can tell they love what they do. They really take care of you when you go there. Some staff really stood out during our stay. Gilberto from the buffet, is really great! He remembered how my coffee the second day we came back and overall really enthusiastic in what he does. Antonio and Abraham during our Hibachi experience was great too! Antonio was the chef who made the experience so fun, and Abraham was constantly checking if we need anything else. Jonathan, the host of the events. Every night we were there we watched most of the shows and he works really hard to make the event fun. Great host! Dianna, the name written down as our room attendant. She was really great! If we leave during the day, we come back to a sparkling room. At night, we come back to aromatherapy in our room and our bed is set to how we liked it without asking. This is part of the preferred club perks I guess. *We really liked the layout of the hotel, the lobby smells really good. Restaurant and cafes are well located throughout the resort. There are gardens too. And not just concrete buildings with pools. Cons: The water in that area (which isnt their control) isn’t as blue and clear as the water in the hotel zone. If you like swimming in the ocean, this might not be for you. There’s no reservation in most of the restaurant except for very few - which is a pro. But the downside is long wait times, which could end up always going to the buffet even though you plan to eat in one of the alacarte dining. Food is okay, the desserts in the Mexican is our favourite. Beds fill up so quickly in the morning. I wish there’s a way to control this so you don’t have to wake up early just to secure a sun bed. Notes: We went during the first week of January for reference. This is also a family resort, so if you’re a couple like us, this resort is just okay but you’d probably prefer the adults only especially during the peak season.

Dreams is my favorite hotel to stay in while I visit my family. The staff members are great and the ambiance is even better.

Very very nice place, SUPER clean, family oriented, staff compete to service you with their best at any time. Food is great and always available. The coffee bar is a 24hr operation to service your soul with selections of coffee and ice cream along with some snacks and juices and sandwiches. I will definitley go there again and again. My family and I had a blast knowing it is a great place to be.

What a great trip. We really enjoyed this resort. The beach was a highlight for us for sure. Our pool concierge Pedro Casco took excellent care of us, making sure we found chairs, towels, umbrellas, had drinks and anything else we needed. We look forward to returning!

My family and I truly enjoyed our stay at Dreams Riviera. The rooms were gorgeous and provided bath robes, slippers, shower products, and lots of other toiletries. The property is big without being too big to easily walk/navigate. They have a lot of activities scheduled throughout the day like yoga, zumba, water aerobics, etc. The food was pretty decent for an all-inclusive resort. Breakfast and the pool side snacks were personally our favorite. The employees were so kind especially Uzzy! He taught the water aerobics class and it was so much fun, he's hilarious! To all of Dreams Riviera staff, Uzzy is an amazing employee who truly makes the experience of your guests a great one. Thank you for making our family vacation memorable!