Dreams Riviera Cancun Resort & Spa

Went with adult daughter. Been to Mexico many times over 20 years. I will tell you, this resort is FANTASTIC when it comes to customer service! You will want for NOTHING! Check-in, seamless. You will immediately be approached by time-share but easily escaped the full press by just being nice a prolitetly declining. Restaurants, Plentiful and many to select from. Buffet was closed the Monday-Wednesday. I assume because it was slow on those days? When open , it is never busy. You will never get a reservation for the Hibachi grill in the Japanese unless you want to eat at 9:00 at night. Reservations are impossible-so what! Go eat Japanese, you’ll see the show from your table. Great coffee and pastry shop 24/7. Rooms-Tricky if you’re sharing a room with a person you don’t want to expose …. No privacy. Everything is open. You have a toilet closet and a shower closet. Jetted bath and vanities all open to the bedroom. Didn’t care but you have been warned. Pool Area/ beach- Nice. Three pools are all together. Adult pool has swim up bar. Activity and kids pool and adult pool all within feet of each other. I recommend the sauna area. They have padded chairs in that area, and is nicely set back away from the pools. It’s quiet and in the shade most of the day. You do NOT need to fight for a chair. Relax, you’re on vacation. If a chair isn’t where you want one, move it! Bars-5 open all the time. Don’t sleep on the beach bar! It’s got swings. Beach-very nice soft white sand. Now, this time of year you are going to have to put up with a foul smell and VERY thick layers of seaweed, (or whatever that stuff is). It occurs this time of year. It’s Mother Nature. Was in Cancun in October and January and not an issue so go then if this will ruin your vacation. Staff-So VERY polite and attentive to your every anticipated need! In my book, this is what will make or break a resort, not the brick and mortar. Bike ride into Puerto Morales-Go! 10 minutes by bike, 30 minutes via beach. YOU MUST HAVE CLOSED TOE-NO STRAP shoes!!!!! Had to buy $30 Aquashoes at resort to go. ONE AND ONLY NEGATIVE———- The weddings. Hear me out! There at least 2 a day. I have been to many resorts and witnessed weddings. Congratulations! They are great! Typically they are low key, discrete and do not intrude of the hundreds of other hotel guests—that is not the case here. I get it, I am sure weddings are real resort money makers but it seems it’s their priority. Staff will clear chairs to make room for the weddings by the pool. Last night there was a wedding reception/dance on the pool deck that played loud blasting music into the night. There are rooms surrounding the pool. I felt bad knowing there were families with little kids trying to sleep. One day I came out to the pool at 9:00am and they had already cleared chairs for an event. They will also put up signs politely requesting you stay out of an area they will be using. If the resort is going to have these many events per day, they may want to make an actual event area that is more private and less intrusive to others.

Our stay was absolutely wonderful. The food was fabulous, and the hospitality throughout the resort was exceptional. Every staff member — from the service team and chefs to the managers — took great care of us and made us feel comfortable and welcomed during our entire stay. The attention to detail, warmth, and dedication shown by the team truly made our vacation special. This resort created unforgettable memories for our family, and we would highly recommend it to anyone visiting Cancun. A truly must-visit resort at least once in a lifetime. Thank you for making our stay so memorable!

I went by myself and had such an excellent time!! Some people ask me why I don't go to an adults only resort but honestly, I feel safer at a family friendly resort as a single female. And this resort was perfect for that because they have 3 pools, 1 is meant for kids, it has a jungle gym in the pool, that is where the kids want to be. Another one is for everyone and the 3rd is adults only and has a swim up bar, my favorite! I thought the food was very good but I am not a "foodie", the Italian restaurant was my favorite for dinner and the World Cafe is an all you can eat buffet and I went there every morning for breakfast. My servers at The World Cafe were Alex and Carlos and they were the absolute best!! Also, there is a bar on the beach that no one seems to know about, there was barely ever anyone there. My bartender there was Jose and he was excellent.

Everything was beautiful and great

Good and bad. Overall very average. I probably wouldn' stay here in the future. I've had much better experiences at other resort spas. We did enjoy the volleyball and pool basketball.