Dreams Riviera Cancun Resort & Spa

We just got back from our birthday trip and we had an amazing time. This resort is a home away from home. This was our fourth or fifth time there, totally recommend. We was a party of 7 and our check in went very smooth at the preferred lounge thanks to Hector Garcia and Antonio Powell, they was so professional and very helpful. They made sure our families room was all closed to each other and that was a plus for us. The rooms was clean and very comfortable. Me and my husband had the presidential suite and it was amazing. The food was 10/10. The service was awesome and we want to say thank you to Santiago at the preferred beach bar he was so attentive and great with the drinks. He remembered every drink and our names. We felt like we knew each other for years. A big thank you again to Estrella, Lily and Erick for organizing a birthday surprise with Ignacio, Pablo, Enrique, Arsenio, Carlos, Jessica, Abraham, Martin and Lucy from the seaside grill restaurant that came to our room and surprised my husband for his birthday. The beach is not great but the pool and the atmosphere makes up for it. We just had a great time overall and we definitely recommend this resort. We already planning to go back next year God willing. Also Ale at the concierge desk was very attentive too and made sure we was good with everything we needed. We even decided to stay another night and Hector and Antonio was so helpful, and they made sure we didn’t have any inconvenience for having a last minute booking. Thanks Dreams Riviera because you never let us down.

My husband and I celebrated our 36th wedding anniversary in Cancun at the Dreams Riviera Resort. We had dinner at the Oceana restaurant and received excellent service from Mariel Lara, Pedro and Angeles. We were treated to a special platter full of Mexican treats with a candle, and that helped make our dinner and evening even more memorable! Thank you Mariel, Pedro and Angeles!

Absolutely fantastic hotel 10/10;the facilities, excursions, gym, Pablo exercise class had me working hard, Spa.. The staff Absolutely beautiful, friendly, polite and accommodating. When travelling solo you need all the above. My hotel room 10/10 dakozi flawless. I have special dietary needs celiac disease, also a Pescatarian- my dietary needs were met, the chiefs are top tier. I would definitely recommend this hotel

I stayed here for a week as solo traveler. I was offered room upgrade unexpectedly. Property was very well maintained cleanly, all staffs were very friendly. My checkin process was very smooth and fast upon my arrival. I was worry abit about food because some reviewers warned food poison or qualify. I mainly used all restaurants rather than Buffet and i enjoyed most of restaurants. Specially Tepanyaki, french, Italian. The reason I gave less star rating is due to lack of evening entertainments and preferred member service. Show or entertainments programs are very repetitive and lack of varieties. Example, same singer during whole week. Next time, if I stay here, I won't choose preferred member unless I want to use member only breakfast restaurant and lobby access. Member only beach doesn't much different than regular guests. I wouldn't visit here during peak season because resort made too many paid gazebos but not many shades for regular users. Other than that, I enjoyed my overall staying and recommend here if you want to spend peaceful and calm stay. It is good size resort that you can easily walk around.

The staff was very accommodating pleasant and helpful!! We celebrated a birthday and anniversary and they made it very special!! Rating is Excellent for staff we got to know! ( Santos, Juan, Ignacio, Lily, Carlos, (Alexander at premiere club “) Sandigo at beach bar and Enrique at rendezvous bar - They all made our time very welcoming and special!! Thank you and Grateful from Mark n Peggy