Dreams Riviera Cancun Resort & Spa

Bad Dreams Resort!!! Do not stay here this Hyatt owned vacation resort it has become a Motel 6 with shoddy service. It’s definitely going downhill in regards to extremely low customer service. Most of the workers there are burned out, careless and rude. Several encounters I was left excuses about why they didn’t have any extra food or drinks at poolside. The pool bar would also close at 5:30 PM each day? Several times a day they would have scheduled weddings, taking over the resort and going well into the night with loud music & partying. This would lead to one or two of the special restaurants closing because of inadequate staff. The buffet needs some serious improvement. The food is mostly dry, lacking any flavor and of a small variety. I was surprised that there wasn’t that much Mexican cuisine there to try out. I asked a couple of the workers that had been there for a while what happened to the resort and they said it’s not like it used to be with everyone happy working there. It’s disappointing as we tried to enjoy everything with our kids. Even the pool was very hot 95F! I checked it on my iWatch for the temperature. I asked them why it was so warm and they said it’s because the outside weather?? I don’t think this is true, I think possibly they don’t run the pool filter cycle as often as they should. Last time we stayed at another resort and the water was nice and cool, refreshing to swim in. The seaweed situation is totally out of hand. The ocean is unsuitable to swim in with the brown churning seaweed infested water and the rotten smell of eggs throughout the resort. Every day all you see is a couple guys with rakes and wheelbarrels working for a couple hours until they are exhausted and leaving the mess of unfinished seaweed everywhere. Please go stay in other resort with better hospitality, that has well maintained grounds and more food options that taste better for everyone.

READ ALL OF THE 1 STAR NEGATIVE REVIEWS!!! DO NOT STAY HERE. Dreams Rivera Cancun Resort & Spa… first of all you’re not in Cancun, but in Puerto Morales. Poor customer service once you get past the front door into the resort. When asking someone something it’s like it is a big inconvenience for them? I could list many times where I was basically shut down for asking a simple request. Something as simple as asking for some french fries…Getting a response from staff that there are no fries and it’ll take 30 minutes to make them while they’re cooking right in front of me?? Terrible dry, bland food from the buffet. Pool bars closing at 5:30pm? Let’s not forget about all of the daily multiple loud wedding parties into the night that end up controlling most of the resort!? This effects the other restaurants and closing some daily because of staffing. You could always buy a $30 bottle of sunscreen from their store and try and get a tan while laying on a seaweed infested beach and smelling rotten eggs? Waste or time & money if you go to this so called resort. This Hyatt property definitely needs to have a total makeover in staff, customer service and food service. Disappointing stay for me & my family.

Went with a large group of people the rooms were excellent and clean the food was good and great restaurant selection. Very family friendly. I want to shout out the Explores Club all the girls there were so welcoming and attentive and really gave the kids added excitement to their trip! Thank you Emily and all the girls that give such good care and attention to all the kids we appreciate you!

Isequiel was excellent snd made our dinner extra special It was our friends 26 years anniversary Food was excellent and so was the service highly recommend everyone ask for him.

Our stay at Dreams Riviera Cancun Resort & Spa exceeded every expectation. From start to finish, everyone made us feel cared for. Thank you to Erik Ramirez, our pool concierge; Alex, our cabana server; and Ale, our personal concierge, for making everything seamless. Also thank you to Blanca and Daniel at the VIP Bar. A heartfelt thank you to Antonio, Director of Food and Beverage, and Jessica. After a small hiccup, they went above and beyond. The moment that touched us most was during our last lunch when the team surprised us with a personalized ‘Buen viaje’ dessert. It brought me to tears. There are so many others whose names I wish I could recall—every single person we encountered was warm and professional. Thank you for making our trip so special. We will definitely be back soon.