Dreams Riviera Cancun Resort & Spa

The trip started out 5/5 but a few little annoyances have pushed our rating down. Firstly, booked a romantic dinner on the beach but due to poor weather they tried to locate us to a cabana outside one of the restaurants with all the diners looking in on us. There was no communication or contact with us to check we were happy with the changes. However they did agree to rebook to a different night. Luckily on the rebooked date, we checked a little earlier that all was good and no-one actually knew we had rebooked so a hurried make up of the table on the beach had to be organised in order to accommodate us! On our last night we got invited to a special event dinner where 25 guests are selected to be cooked for by the hotel’s executive chef. We got all dressed up for a special last evening and when we arrived at the location we got told the event was the next day! Such a disappointment, no-one seems to know what is going on! On top of this lack of organisation and communication, the seaweed on the beach absolutely stinks so on a few evenings we were unable to use our balcony, nor use preferred guest area on the beach as the smell is so awful. Should have been an amazing trip but these things spoilt it for us. We won’t be returning.

This resort is lovely. It has a gorgeous central wooden walkway that feels like a neighborhood. It is quiet and great for walking, as it is a smaller campus. The beach is maintained very nicely, and the pools were not busy, crowded and kept clean. Service was excellent and food was delicious. It has a nice gym, fun activities, great evening shows. There is a childrens pool with a small water park structure, an activities pool, and an adult infinity pool with swim up bar. I had great help from Pedro, pool concierge, and the entertainment team was fun and engaging. Karla, Eric, Manuel really stand out.

Williams wedding ceremony was beautiful and we had a blast . The reception was indeed a celebration 🎉. We enjoyed meeting new friends and family!!

Wonderful place! Great staff, clean resort with many great food options and activities. The spa was an oasis and everyone was very friendly.

I would rate 7.5 out of 10. Somethings that could use improvement. They are under staffed around the pool. Be prepared to get up and get your own drinks at the bar. Cleaning the poolside tables are not part of their daily routines. They are sticky from drinks and food from the day before. The food was pretty good! Somethings are very good, most things are average, and a few things were not very good. The staff was really friendly! We had a waiter named Juan that was top notch!! He spoke slow and clear which was very helpful for my older mother who had trouble with the accents. We also had great activity personnel, Ximana and Fransico were great! I wish the resort would let them give out more prizes. For example if more than one person won bingo only 1 was getting a prize. Also, if there boss was not there they had no prizes. Overall we had a great time and were satisfied!