Dreams Riviera Cancun Resort & Spa
Cancun, Mexico
Jump to: Room choices | Hotel description | Map | Amenities | Reviews
About the Hotel
With its enviable location just a half hour from the energetic city center, yet isolated enough to boast its own serene beachfront, Dreams Riviera Cancun Resort & Spa is where the best of both worlds comes together. The resort's signature Unlimited-Luxury® approach means everything is taken care of, from basic necessities to lavish amenities - dining, entertainment, concierge services, and more. Dreams Riviera Cancun Resort & Spa features stylish, octagonal rooms that optimize views of the ocean and scenery, and provide ultimate comfort and space. Cool marble flooring, warm textured accents, and clean bright design welcome you to a private sanctuary, where everything you desire is at your fingertips. Private furnished terraces, whirlpool bathtubs, DVD players, and satellite television, and a regularly refreshed mini bar will ensure your happiness at all hours of the day. And should you need something more, call on the 24-hour room service to greet you around the clock.
Location
Dreams Riviera Cancun Resort & Spa
Carretera Federal 307
Chetumal-Puerto Juarez, Benito Juarez
Cancun, Mexico
77580
Nearest Airport: CUN
Features and Amenities
- General Information
- Connecting/Adjoining Rooms
- Dining
- Outdoor Dining
- Private Dining
- 24-Hour Room Service
- Swim-Up Bar
- Cafe
- Pool Waiter Service
- Juice Bar
- On-Site Amenities
- Salon
- Concierge
- Spa on Property
- Fitness Center
- WiFi
- Currency Exchange Service
- Live Entertainment
- Outdoor Spa Treatments
- Outdoor Whirlpools
- 2 Outdoor Pools
- In-Room Amenities
- Air Conditioning
- Direct Dial Telephones
- DVD Players
- Hair Dryers
- Flat-Screen Televisions
- Coffee & Tea Facilities
- Activities
- Kayaking
- Tennis
- Snorkeling
- Yoga
- Beach Volleyball
- Business
- Business Center/Services
- Meeting Rooms
- Family
- Cribs
- Babysitting
- Kids Club
- Nearby
- Golf
- Interests
- All Inclusive
- Beach
- Collection - Hyatt Inclusive
- Spa
- Summer Getaways
Reviews for Dreams Riviera Cancun Resort & Spa
Excellent resort
The resort was excellent. Lots of options for food and loved the food pop ups for lunch. We enjoyed the activity pool doing exercise classes and playing volleyball. The beach was great and we alternated beach and pool days. Can't say enough wonderful things about our hostess Estela that we saw everyday for breakfast. She was so nice and fun. She shared some of her family photos with us and we shared ours with her. We felt special that she felt comfortable with us sharing some photos. If you have kids or just adults, this is a must go to resort and the entire staff is super nice and friendly
Jon M
Wonderful and amazing
We had a lovely experience with all of the staff especially Oliver and vivi they were so kind
Daniel S
Very relaxing and fun stay the atmosphere was also great for kids.
Great all-inclusive resort. Amazing food options. Fun entertainment during the day. The pools are great for all ages. The service was amazing! Great time!!
Cecilia F
Not a 5-Star Experience
**Not a 5-Star Experience** We chose this resort for a family vacation expecting the level of service and quality associated with a luxury, family-friendly property. Unfortunately, it fell well short. The biggest issue was not the maintenance problems themselves, but how they were handled. From concerns about our ocean-view room, to cleanliness issues, to maintenance problems in both rooms we occupied, staff were quick to apologize but slow to act. Managers promised follow-up that never happened, and most interactions felt dismissive rather than solution-oriented. The resort also showed signs of poor upkeep, including cleanliness concerns in guest rooms and pool areas. Restaurant offerings often differed from what was advertised, and food quality was average at best. Problems can happen anywhere, but a true 5-star resort is defined by its service and ability to resolve issues. Throughout our stay, we never felt that our concerns were taken seriously or that anyone was genuinely invested in improving our experience. Based on our experience, this property does not currently meet the standards I would expect from a 5-star resort or the Hyatt brand.
Michelle L
Cancun 2026
Good food, friendly service, clean atmosphere. Wait times at most restaurants was generally good. French restaurant took excessive time to receive food & portion was so small. Mexican restaurant was amazing. Entertainment staff was fun & engaging. Shout out to Oliver & Vivi.
DanaS10 - Grafton, Wisconsin
Read more reviews or write a review
© 2026 TripAdvisor LLC. All rights reserved
