Dreams Riviera Cancun Resort & Spa

When people ask how our vacation was...we always say, "It was great!" This is because Daniel Koh, concierge, Teofilo Bacab, waiter at Portofino and Abram, Portofino manager went above and beyond anything that you could have imagined making our returning trip a memorable one. The detail, time and follow through by all of them is what makes DRC great! The next top-notch service came from Hector at our check-in. He was knowledgeable and efficient, which we appreciated after been awake for a while traveling. Next came Manuel, the bellman. He not only helped with our luggage, he also made sure everything was good in our room. Before he left, he even went so far, helping us and calling to get our fridge stocked. Definitely, the best bellman we had in our 20+ visits. And what is a true vacation, unless top-shelf people are attentive to all your wants and needs. Edwardo from Seaside Grill, Alex, Victor and Richardo at the pool, Enrique, Asael, Cindy, Estella, Francisco, Arsenio and Ehfren at the restaurants were those top-notch servers! Chefs Hosta, Oscar and Victor were a cut-above the rest by making our dinners memorable and more so,,,DELICIOUS!! We already have our next two trips booked to DRC because of the impact of each and every one of these Primo people. DRC is lucky to have such committed employees! Thank You!

Room was just ok. Mattress was terrible and the air conditioning vent was dripping water had to put towel on floor. Most the food that was served was cold to room temperature (not a hot meal during the week). Most the food was bland tasting. Drink servers at the pool area were great I do not drink alcohol and had no issues with them remembering that. Entertainment staff at the pool were great. Wedding was on the deck by the beach and wind was blowing so hard that sand was being blown onto the deck with the wedding cake right in the line of it. Food at the wedding was mediocre which was on par with the rest of the area. Salad was blowing off the plates. No idea why the resort would have the wedding in such a terrible spot when it was the only one that evening and other nights were using alternate areas. Really surprised to see workers who were dealing with the food just picking it up with their hands - no gloves and no idea if they were even washing their hands.

This restaurant and Esequiel were absolutely wonderful!!! Such good service and wonderful recommendations for the food. Highly recommend eating here!

Juileta our housekeeper was amazing and provided excellent hospitality checked on us daily and went above and beyond with her customer service. All of the staff at the resort are very friendly and accommodating.

Check out experience, especially how we were treated as UVC members RUINED this entire trip. We went off the resort for three hours to listen to them try to sell a higher UVC tier. In exchange, we were told we would get a teppanyaki table. At check out, we were literally held hostage at check out until a credit card was provided to pay the $267 for the table. They would not provide a check out slip for us to leave and were told we could not leave until it was paid.