Dreams Riviera Cancun Resort & Spa

We ate in the Mexican Restaurant “El Patio” and had a fantastic time. Our waiter Walter provided a fantastic service and got Chef Eddy to visit our table, my husband asked whether the had “Chicharrón de Queso” and even though it wasn’t on the menu the Chef prepared it for us. It was a fantastic experience and we can’t thank Chef Eddy and Walter enough. It’s small things like this that make a vacation memorable

Our waiter esequiel was the best waiter we have ever have serve us he was very nice and had amazing service we were at the seaside grill and he really made the whole experience way better.

Hector was fantastic! The food was beautifully presented, and the service was excellent.

This all inclusive resort is not worth it. The staff had horrible manners. We were stuck waiting hours for food and water. Asking for a drink at the swim up bar was like pulling teeth and greeted with a glare from the bartenders. There wasn’t a lot of “upscale” activities, these were all things we could see in the states. The pool was dirty, chipped tiles, dirty grout, pieces falling off the wall. I could go on. I just know I won’t be staying here again

Great resort, but showing its age. Not all cabinet doors closed fully or would stay closed. Chips off many wall fixtures and floor tiles. Nothing show-stopping, but it is apparent. Energy drinks are only available for purchase although alcohol is included at no cost (very disappointing). Food choices can vary between app menu and the printed paper menu (available upon request at each restaurant) and should be more consistent. Staff was amazing and wonderful! Overall a great vacation with just little critiques, hence the 4/5 rating.