Dreams Riviera Cancun Resort & Spa

We returned from Dreams Riviera Cancun and Spa almost two weeks ago. From the restaurants, to the pools, to the kids' fun, to the nightly entertainment, we had the most amazing stay! Lots of names to acknowledge...Vivi, Erwin and Oliver from the Entertainment Center were very enthusiastic, lively and approachable at any time during activities, namely pool volleyball, aqua aerobics, bracelet making, etc. Our daughters' participated in a couple Explorer Club activities as well. They are generally shy but Fatima and Fernanda ensured they felt comfortable and safe without us. MasterChef Junior was a great success! The chefs at the restaurants were kind enough to prepare meals according to our dietary needs and preferences. We would like to acknowledge a number of employees at the restaurants who went above and beyond to provide us with wonderful service- Seaside Grill: Waiter Ignacio and Hostess Lily, Portofino- Manager Abram Pech, Waiters Carlos and Francisco and Chef Rodolfo, Teppanyaki - Waiter Francisco. Our return home was on a 6:50 am flight. We had called room service the day before to arrange for snacks to be delivered to the room at 5 am as we would miss breakfast. Not surprising, they knocked on our door at exactly on time (unfortunately they did not have take out containers). An additional note, Sergio from Housekeeping was in charge of our rooms and he did an immaculate job on a daily basis keeping the room neat, clean and stocked. Finally, Mr. Edwin Perez was extremely pleasant and hospitable during our stay. He provided high level customer satisfaction by continuously checking in with us, organizing our dinners and ensuring we had an enjoyable experience celebrating my birthday and my parents' wedding anniversary. One damper was that the buffet restaurant, World Cafe, was under renovation which guests were not pre-informed about so it was disappointing to have half the variety than what would normally be available for consumption. Nevertheless, we sincerely appreciate the professionalism and genuine commitment of the entire staff at Dreams Rivera Cancun and Spa who made our stay truly memorable. As Oliver would end our entertainment nights, Ciao Ciao Meow Meow :)

Beautiful resort with lots of relaxation and also activities if you choose. We are on day 2 and already planning the next trip!

Great time with friends and family. I enjoyed the experience and please pack mosquito spray and sunblock. Overall great experience and scenery.

Very nice and relaxing. The staff were amazing! Sharon was very attentive and all of her little details made our experience unforgettable!

Overall, the resort is very nice. The main issues we had was food for breakfast and lunch. The options were terrible because the main buffet was closed for renovations. The seaweed was extremely horrible while we were there and it seemed like they couldn’t clean it fast enough. The smell was unbearable. The dinners at all the restaurants were some of the greatest dinners I’ve had in a very long time. I am not 100% sure I would come back.