Dreams Riviera Cancun Resort & Spa

This resort is very beautiful - with the hotel only being 4 storeys high it give more of an island feel than some of the hotels in Cancun hotel zone . The beach is wonderful for long walks - yes a bit of seaweed but the hotel works very hard to keep it clean . We were however very unimpressed with the reception staff- there had been an issue with our booking and the level of benefits we had and the hotel simply denied us those and potentially accused us of printing something from the internet showing a level of booking we did not have - Cecilia and Blancha on the front desk were dreadful and need a course in Customer service - it was quite shocking and then even more shocking once our travel agent rectified the position and we were quite correct - not so much as an apology in any way and we had to keep going back to the reception to sort this, I even asked for the Manager and was pointed towards Cecilia who did not care even then!!!! very, very bad- however despite these important people's very poor attitudes despite being wrong, the rest of the staff were great. There was building work going on in the poolside restaurant but they did all they could to minimise any impact. The Pool restaurant Oceana was great for outdoor breakfast - not many people mention that and one night that restaurant was a fish place and the next a steak restaurant - both excellent. The French restaurant was most competent and the service in there great ( worth taking long trousers for!) The Italian restaurant was probably the weakest but still good. The grounds are very well tended to and everywhere very clean. The fact they were struggling with a lack of a kitchen by the Pool whilst we were there was disappointing as we had a great lunch in Oceana on the first day and then buffets there after that. They do also need to cook something other than the Paella poolside most days of the week - we were there for 10 days and only saw a BBQ once during that time - that type of service needs to be stepped up. The rooms were very comfortable but we did have 2 bathrobes that should have been binned as had holes in both - they were very quickly replaced with much newer ones. All in all very good and the Priviledge benefits worth having as a great beach area and Beach concierge and waiters there ( all wonderful and work very hard) and a nice private bar for the evenings ( great fresh Canapes)- all fabulous - one of the reasons we booked what we booked and ended up with despite the best efforts of the dreadful Blancha and Cecilia who should never treat guests like they treated us!

This was our first Time at the Dreams Riverea and it won't be our last. The hotel is beautiful. Our room was 2226 garden view with some sea view. The rooms are very big with really comfy beds The food was lovely we loved the French and the Italian didn't use main restraunt much. We spent most of our time at the beach as pools were a bit busy. And yes there was sea weed in the sea but hey what's a bit of seaweed could think of worst things and staff do there best to clean it up all day long. Staff ever there in the resort are all fab and will do anything to help you. You must try Cocobong it is truley amazing.

This resort is top notch compared to all other locations I have been to. The resort, the food and the staff were all amazing. Left the resort for 4 excursions during our 7 day stay. Entertainment were all fun to attend and be apart of. A la carts were all amazing.

The best Staff you could ask for! Everything was very clean and tidy. The food was great for being an all inclusive. Plenty of activities to do with friend's and family. Definitely going to stay there again and maybe longer too!

This resort was pleasant. It markets as a resort in Cancun, but it's actually in Benito Juarez close to Cancun. I was a wedding guest, and stood in the VIP ocean view suite with an indoor and outdoor Jacuzzi. The suite was spacious, comfortable, and roomy. It was very humid even with the A.C.. so the sheets always felt humid and misty. I liked the 24 hour room service, and the room attendant was very friendly. I would suggest having a couple of pesos for tips. Also check your pasties before you eat them in your room found some ants on our pIate (included a picture). I enjoyed choosing the VIP room because it included VIP check in and check out in a private area just for VIP guests. Free shuttle to and from the airport. They greeted us with a glass of wine and ouderves. We had free entrance to the spa area. Once on the hotel grounds we enjoyed the beautiful infinity pool, and walk up bar. As a VIP guest we had a private area in the beach with attendants serving unlimited drinks. There were a few shows at night, unfortunately I was not able to attend because of the wedding. We were able to book an excursion in the lobby's kiosk, "The jungle Tour" loved it! Advice, if you booked with a group, I would suggest booking it through the group discount it's more economical. Also, forgot to mention Wi-Fi is very unstable in the resort. I tried several times to call my credit card company, and could never get through because of the interference of networks. I have T-mobile which offers unlimited calling but had difficulties most of the time. I would highly recommend to make those bank, and credit card calls before you travel to Mexico. Also, check all of your statement when you get back home to make sure all charges are accurate. I was not too pleased with the restaurant buffet style choices, but loved the room service meals. There is a coffee bar station with great coffee , late, pastry, and ice cream choices with a sitting area. Overall I enjoyed my stay. Hope I was able to offer some travel advice... Safe travels!