Dreams Riviera Cancun Resort & Spa

Service - excellent check in fast efficient and the time share guy not pushy after we said no thanks. Staff - very friendly attentive Food - preferred restaurants el patio (the best one) portofino seaside world café and coco café Asian was closed Least favourite- bordeau and oceana Rooms - spacious clean lots of hot water but very hard mattress sore back and neck, the only downside on 5th floor balcony no roof when it rains cannot use the deck Pools - only used the adult wonderful Downside - by far the biggest fail is the beach water, it’s not just seaweed it’s brown and apparently not so in Cancún so if you like to go to the sea don’t book here! I have posted pics of the beach and I was disappointed as a beach lover. I have been to many islands with sea weed but you can still see through, this water is not see through its brown and I wish others would have specified this. I would have booked elsewhere. I wanted to watch Jays mlb World Series and they finally put one tv on in the “sports lounge” on video only while they blasted a kids cartoon for theatre night on a big screen tv and nobody was watching the movie and they refused to turn the movie off when I asked. Multi purpose room was not appreciated for such a big sports event. I could not find it in my room on tv yet every other sport was on! Spa - nice hydro massage, massage was just okay Gym - great! Wifi - excellent! Cannot say enough about the staff (except for the worker at the sports bar) they really are wonderful attentive and offer great service! I would go to a dreams again because of all the special touches and extra amenities but unfortunately not here because of the brown beach water. I’m here until Oct 31 if you have questions feel free to message!

Wedding coordination was top notch (Thalia). Really most everything exceeded expectations, especially the staff. Restaurants were above average. Pools are outstanding. The service alone is worth the price.

We had a great time at this resort. Great food, endless drinks, and a great accommodating staff. The staff all were very friendly and helpful. We had a great pool room. Room service was the best as well. Great Value for what you get. Also felt very safe there.

Overall good family resort. If you are a couple without kids and really enjoy fancy food this may not be your best option. If you have kids that aren’t picky eaters it probably is perfect. Food options both in buffet and à la cart restaurants were pretty limited so our picky eaters pretty much had pizza, nuggies and or fries for every lunch and dinner. Kids pool was excellent for kids probably 8 and under. Francisco by the pools always made sure we had chairs and towels and Israel was the best, always had cold drinks whenever we asked. We enjoyed our stay and may come back. If you haven’t been to Riviera Maya before and are big beach people versus pool you may be disappointed. Red tide is unavoidable there.

It was a beautiful & fun time with family and friends. I loved Christina at the spa, & Oliver from the entertainment team!