Dreams Riviera Cancun Resort & Spa

The week we were there the weather decided to be windy and chilly, which hampered a lot of our plans. There weren't enough beach loungers unless you got up early to claim one, or paid a lot of money to rent a cabana. The food was just okay, nothing spectacular. Not many family activities for young kids. We expected a bit more for the money we paid.

Location: wonderful Atmosphere: fun and lively Rooms: not well soundproofed. Aromatherapy scents for turndown are a little too strong. Scented toilet paper is really problematic, as it's irritating to a woman's delicate parts. Value: good Noise level: very loud. And the rooms aren't well-soundproofed. You can hear every person and cart in the hallways, neighbors talking on the phone or balcony, plus the music level from the pool area or from weddings is quite loud. Service: excellent. Everyone is very helpful and attentive. Show them extra appreciation with tips and at least trying to speak Spanish Amenities: decent. Cabanas are a little expensive. Gym has everything you need. Most restaurants are decent (buffet is surprisingly good with lots of healthy options). The Seaside restaurant is not good, though - such a shame, too, given its location and view. Had a great time with family. Would I come here again? Probably not.

The food and drink quality is excellent - especially the breakfast buffet, the barefoot grill, 24 hour coffee shop and margarita trolly. Very impressed! There is an obsession with tipping here - for everything! The pool attendants reserve sun loungers themselves to force people to ask for help to find loungers which are obviously found and then a strong expectation to tip for the privilege- really unsavoury! The pool/sun lounger area not by the kids pool or activity pool is impacted/reduced for weddings - regardless of the time of the wedding…. I was there for 6 days and there were 4 weddings! The staff do go out of their way to help you and make your stay memorable - I was given a bottle of champagne for my birthday; you can ask for whatever you want in the minibar, but just doesn’t offset the above.

Dreams Riviera Cancun, outstanding experience, this was a Family vacation with my son celebrating his anniversary. the staff at the resort is awesome, they take care fo you. I want to mention a few of them, wish I could mention everyone by name but as you know after a few drinks it hard to remember names...LOL Alitia-concierge, Gustave / Rizo sommeliers/ Edgar bartender / Alex / Daniella / Israel / Santiago they are pool and beach attendants. / Mauricio and Juan restaurant servers. My HAT off to you ladies and Gentlemen. you are the reason I will return. Hold down the fort until I return!!!

We had a wonderful vacation with our family. The hotel exceeded our expectations. The resort is beautiful. The staff is amazing. The food top notch! A special thank you to Uzzy, Ivan and Xeana for how wonderfully they treated us during our stay.