Dreams Riviera Cancun Resort & Spa

Disclaimer, this is not a hotel we would normally stay at since we prefer adults only, however, our flight had been cancelled due to weather and our previous hotel could not accommodate us. We had to quickly find a place to stay and being familiar with this brand and also its close proximity to our previous hotel, we chose Dreams. Upon arrival, we were blown away by the beautiful lobby which is also the main evening hang out. Having booked preferred club (mostly because that was what was available) we were brought to the Preferred club check-in which was located at the bottom of the building our room was in (nice and convenient). The lounge was small but had both indoor and outdoor seating, a nice bar, and food that varied all day. After a quick check in, we were brought up to our room by Sergio and we were blown away. We stayed in a king, ocean view and pool front. The bed faced out to our view which was spectacular. There were two jetted tubs, one inside and one on the balcony. Of over 20 years of going to AI hotels and visiting more than 13 different properties, this was one of our favorite rooms. We loved that we could lie in bed and see the ocean. Also,.I loved the jetted tub on the balcony. The one negative is that it was a loud room due to the location of the pools right in front of it. You could also hear the weddings that were going on every night (although they were done by 11 at the latest) Besides the room, our other favorite thing about this hotel was the food. This was some of the best food we have ever had at an AI. We’re not big breakfast eaters but did get room service breakfast every morning. It was always delivered by the wonderful Juan. For lunch, we went to Oceana every day to have their fabulous ceviche, shrimp toastadas, and ahi tuna served by either the wonderful Abigail or Pablo. Every lunch began with chips, guacamole, and pico de gallo. This was some of the best and freshest seafood we’ve had in all of our Mexican visits. After an unpleasant experience with a hostess at the Seaside Grill, we ate at El Patio our first night. Our server (forgot to write down his name) was wonderful and so was the food, however, this was a very loud restaurant and many parents let their unruly children run around the restaurant. The next night we ate at Bordeaux (the only AO restaurant) . We were there by 6:30 to avoid having to wait for a table. Roberto was our amazing server and we loved everything about this meal (quiche lorraine, cheese/salad platter, French onion soup, beef and duck slices, and crepe dessert). While dining, Jessica, the food and beverage manager found us after hearing about our unpleasant experience from the night before. She was quite lovely and asked where we wanted to dine our last night. Of course, we said Bordeaux again! While we didn’t think it could top our first experience there, we were wrong. Once seated, we were told by our most fabulous waiter Manuel that the chef would be preparing us a special meal. This was one of the best we’ve ever had. They started by combining some of the starters we liked the night before. Then the chef, Carmine, came out with a plate with mashed potatoes, shrimp, mussels, and little neck clams while he then proceeded to cook us filet mignon right at the table. Not only was it perfectly cooked, but it was delicious. Everything was good (and I don’t usually like potatoes but these were too good to pass up). Even though we were both stuffed, Manuel insisted we have crepes and he cooked the sauce right at our table. He is one of the best servers that we have ever had (and we’ve both worked in the hospitality business) This meal was fabulous and we cannot thank the staff at Bordeaux (including hostess and manager/Enrique) for such an amazing experience. While the property is beautiful, all three pools (one AO infinity pool) are all right next to each other which makes it very loud during the day. The seating reminded us of cruise ships where loungers are right on top of each other and hard to get. The same was for the beach but you could move these loungers and have a little more space between you and your neighbors. (We didn’t really notice a difference between the preferred bach and the regular one except better alcohol choices at the bar) Throughout the property were bali beds but all of these cost extra ($100 a day for most and $150 for the infinity pool). We hate when resorts nickel and dime you and thought that this was a major flaw of this hotel. We had just come from a resort where bali beds were also common but first come first serve and not extra so this was a huge disappointment. This resort is geared towards families (and I was very surprised to see how many were under the age of 4) and big groups for weddings. Not our scene. However, we made the most of it. We did like the nightly entertainment in the lobby and that the singers had two shows a night so you could catch them before or after dinner. We also liked the vibe of this room and the lobby bar. We had some excellent cocktails in the preferred club lounge thanks to Wilbur the bartender but it wasn’t a place we really wanted to hang although it did have a nice outdoor area to sit. While we didn’t partake in their Mexican fiesta night, we did catch a little of the show and it was excellent. We also really liked the vendor set up that night along the walkway. Compared to other hotel’s premium clubs, we thought the concierges here were excellent. Hernan was able to exchange our money for us and even set us up with transportation. All our interactions were friendly and efficient. So while we had some wonderful moments at this hotel, we’d most likely not return due to it not being adult only -maybe if we went to a wedding there - we saw 3 in our short stay. However, for anyone looking for a family resort, I would recommend this one.

The food was awful we only had two hot dishes in the italian resturant the rest were luke warm or cold. We had main courses turn up before starters also one meal they came together The prawns didnt have there stomach tracts removed obviously virgin holidays havent been there latley The ice cream selection was four cardboard of icecream and that was it. I would not go back They were at 94% occupancy and could not cope Not enough sunbeds and umbrellas you had to be out by 8.30am reserving a bed if you wanted an umbrella even earlier

We had my daughter's wedding in Feb 2026 at Dreams Cancun which we planned for over a year. We were very specific and detailed with the decor for the reception and included color photos (from previous weddings at the same resort) in the contract. We had the reception on the boardwalk near the ocean and planned to have a wooden structure with fairy lights and white sheer drapery. On the day of the wedding at 10am I noted that the structure for the reception was completely different than the one we chose. I immediately went and told the wedding coordinator that it was incorrect and asked for it to be changed. We paid $3,500 for this structure and discussed it in detail several times including at the final meeting two days prior. I was told just hours prior to the wedding that it was a mistake by the wedding coordinator and could not be changed as they would not have enough time to set up the correct structure. After several hours of debate, at 1pm, the incorrect structure was taken down and they started to put up the correct structure and my daughter had the reception she envisioned. This mistake came at the expense of the Mother of the Bride.... I understand that mistakes happen and if they had just made the necessary changes at 10am I would not be writing this review. I had to debate with the coordinator and manager for over 3 hours before they finally agreed to make the changes and all this time caused me to have very little time to get prepared. I was unable to have my hair done as I missed my timed session. I missed most of the time that I was supposed to be spending with my daughter in the bridal suite. It was a very stressful day and in the end my only goal was that the bride was happy and had the wedding she planned. This issue really ruined what should have been a very special day....... I will not be returning to this resort.

My family and I (5 adults, 2 kids) just got back from a week’s stay at Dreams Riviera Cancun. We had a great time. This is the 4th Dreams resort we’ve been too, and probably one of the best. It’s not too big, so everything is easy to walk to. There are 2 restaurants on the beach. We were in a preferred room and had a view of the beach and the pool (room 2350). We had access to one of the restaurants on the beach for breakfast, as well as the preferred lounge (inside and outside space), and a preferred section on the beach. If it’s in your budget, I would highly recommend choosing preferred. Food: I have celiac disease and was worried about what I would be able to eat. I was pleasantly surprised at the amount of options there were at the restaurants, and how accommodating they were. Each restaurant had a few gluten free items. The dessert choices were limited (fruit or pannacotta) though. Room: The 2 critiques I have about the room is that I wish the balcony had a rack to hang wet clothes. There is a thin string in the shower, which makes no sense to me. There is also no USB chargers except for one in the TV. You need to bring chargers that can be plugged in the wall. Staff: had no issues with staff. Everyone was friendly and accommodating. Jonathan (entertainment staff) was always energetic and helpful. Entertainment: the shows were the basic shows you see at resorts. Nothing spectacular, but ok. Pools: 3 pools in total. A kids pool that both my 7 yr old and 10 yr old enjoyed, the activity pool, and the adults only infinity pool with swim up bar. I don’t understand why this was adults only, as the dreams Macao in Punta Cana had a swim up bar and was available to all. Chairs are not always easy to find because people will go early in the morning to put their towels on the chairs (not totally fair). There are shaded beds you can rent, which in my opinion are way too expensive ($100-150 US a day), especially if you’re Canadian. Beach: a fair amount of algae, which is normal for Mexico, and they cleaned it every morning. Sand was nice. Bars at the beach. Not too many locals harassing you with what they’re selling. Weddings: The Dreams Riviera Cancun Resort & Spa is a fantastic place to get married. During the week that we were there, there were at least five weddings. The resort offers several locations for the ceremony, cocktail hour and reception. As our room was close to the beach, we appreciated that the music never went past 10:00pm. Overall we had a great time at the Dreams Riviera Cancun. We would definitely go back!

Most wonderful hydrotherapy experience with Tami. The spa garden is tranquil and amazing. Very well looked by the lovely Tami. The Spa & Gym are five star- thank you 🙏🏾