Dreams Riviera Cancun Resort & Spa

Absolutely love the staff at Seaside Restaurant, Francisco, Mariel, Angeles are all amazing. The hospitality was above and beyond!

Francisco was great! We had a large party of 16. He served 10 of us. He was pleasant, efficient, patient and quick to serve. We had questions that he answered. It was pleasure.

Francisco was a superb waiter! Went above and beyond remembering families allergies and dietary needs. Extremely hospitable, attentive, went above and beyond. Would request to sit in his section for all future meals. He saved our opinion on the dining experience at the resort.

This is one of the most disorganized Dreams resorts I have ever stayed at. Unfortunately, the biggest issue is the complete lack of customer service and follow-up. We raised several formal complaints with Mr. Daniels, yet none of them were properly addressed or followed up on. The buffet is closed on seemingly random days, even though the other restaurants have limited capacity. On weekends, the resort becomes extremely busy and appears oversold, yet they still close the buffet for dinner, making dining unnecessarily difficult. There are also several issues with the facilities. The kids’ pool often has no staff supervising the slides. The beach is poorly maintained, and there are very few public washrooms throughout the resort. If you are at the pool and need to use a washroom, you may have to walk a considerable distance. The rooms are also not well designed for the occupancy they advertise. Our room had only one closet near the entrance, despite being marketed for three adults or a family of four. The bathroom doors are made of glass and offer very little privacy, which can be extremely uncomfortable when several people are sharing a room. However, the most disappointing part of our stay was the lack of customer service. Issues were raised formally, yet there was little effort to address them or even follow up with us. I have stayed at Dreams resorts approximately once a year and have continued returning because of my previous experiences with the brand. Unfortunately, this stay has completely changed my perception. Based on this experience, I no longer feel that Dreams offers the level of service and quality that I had come to expect.

Great staff- Jonathan, Erwin and Oscar. Clean. Food is mediocre, drinks are good.