Dreams Riviera Cancun Resort & Spa

Our stay at the hotel was absolutely wonderful. The location was perfect, the atmosphere throughout the hotel was warm, welcoming, and elegant, making us feel relaxed and pampered. The rooms were beautifully designed, comfortable, and spotless, providing the perfect retreat after a day of exploring. Overall, it was an excellent experience, and we couldn’t have asked for more. Our experience at the French restaurant in the hotel was exceptional. The food was beautifully prepared, fresh, and absolutely delicious. The atmosphere was warm and welcoming, and the service exceeded our expectations. We especially want to recognize Jessica Boix and Emmanuel for their friendliness and professionalism. Their attentive service made our visit truly outstanding.

Great experience with family. Rooms were great location. All restaurants were wonderful. Food was excellent, try anything and experience yourself. Kids loved the pool. Entertainment team is lovely. We enjoyed water Zumba, beach volleyball, yoga and beed making. Kids space is phenomenal. The ladies there are the sweetest and attentive. Kids enjoyed rock climbing. Overall excellent experience. Highly recommend.

Wonderful time! The gentlemen at the Preferred Club Beach Bar were fantastic all week. Big shout out to Santiago, Ronaldo, Gerson, Francisco and Antonio!

Pros and cons Starting with cons Wayyyyyy too many weddings. How can this be a family friendly resort with wedding music on till 10 to 11pm nightly? Often 2 to 3 weddings. Id wish id known this! Cons..we had 40 dollars stolen from our room which was left in our unlocked safe so our fault but still. Cons the Mexican restaurant and food overall was just ok. 6/10 The kids club was good but a bit repetitive and my kids watched a lot of tv. Activities like pool time were cancelled if some kids didnt want to go. The staff overall were great though at the kids club and took my 3.5 year old eve. When she cried a bit. The pools had garbage in the morning and the ocean was brown and also had garbage unfortunately. Pros Service was descent esp by the bar. I enjoyed the spa. The resort was clean and the room was nice with the preferred club. The entertainment was ok. The adult restaurant and seaside grill were descent. I liked that it was small and easy to navigate The coffee shop and in room coffee waa great. Overall it was fine for our needs but I wouldn't return!

Another phenomenal trip. The whole hotel functions so well. Everyone does their role extremely well and there is an attitude throughout of nothing being too much hassle. Particular standouts were Alexander, Alonso and Josue at the Manattee swim up bar who always had a smile and were amazing keeping up with everyone's orders, whilst having a chat. Very friendly. Victor kept us constantly topped up with drinks from the Barracuda bar team running to and from the pool (incredibly thorough and appreciated) and Wilbert in the preferred club is always a pleasure to speak with- a professional with an amazing memory and a very friendly attitude. Lastly, Daniel and Jessica went above and beyond to make this return trip even more special, they could not have done more. I cannot name everyone, but you all did a phenomenal job and we cannot wait to come back.