Dreams Riviera Cancun Resort & Spa

PROs Pool was great. We enjoyed the beach, in spite of the seaweed. Pool entertainment staff were amazing. Food options great. Especially the Italian and Teppanyaki table. CONs We were a family of 5, and had to book 2 rooms. Through our travel agent we had requested adjoining family rooms. When we arrived our 2 rooms were at opposite ends of the same floor. We asked to have the rooms allocated together, we were informed that an additional fee of $100 per night would apply for our trip this would have cost an additional $600. We did not pay this and were assigned rooms side by side without a connecting door. Room decor a little tired and no privacy in bathroom area. Bath completely open in room, shower and toilet had opaque glass with clear 2 inch frame of clear glass around and strips in the middle. Seaweed smell very strong - although you do get used to it. Not a whole lot for kids older than the explorers club to do….

The resort is absolutely beautiful, surrounding you in warm colors, wooden walkways and railings, tropical trees and flowers, and fun fauna like coatis and iguanas all around. Service here is phenomenal. The staff remembers your names and drink preferences no matter where you stop for refreshments and even if you only met once! Food is great here, and as professional chefs, my boyfriend (now fiancé!!) and I were extremely satisfied. The shrimp burrita at Seaside Grill was delicious. Himitsu’s Vietnamese spring rolls were so good, and the chicken pad Thai was perfectly seasoned and those noodles were perfectly cooked. The best meal by far was the Romantic Dinner on the Beach, and I’m not just saying that because my man executed the PERFECT surprise wedding proposal! He says the staff quickly and happily worked with him to arrange this dinner and to include the proposal at the end. Andy was our excellent server, and Mariel Lara and Hector made us feel so special by congratulating us on our engagement with such enthusiasm! It was truly a night we will never forget. Even the full moon lined up to shine on our cabana perfectly! The plates for that romantic dinner were stunning! First, the selection of ceramic-ware elevated this dinner to a very fine dining experience. The plating was beautiful, the flavors were absolutely on point, everything came out hot, the table-side service of pouring the chowder added a nice touch, the steaks were the perfect med-rare as we requested. I happened to get so lucky with the proposal dessert—it is usually a cheesecake, but they served us tiramisu—my favorite dessert of all time! The stars all aligned for that dinner, and I can’t thank Andy, Mariel, and Hector enough for coordinating with Ruben and his friends and family to make his proposal sooooo beautiful!! We can’t wait to visit again, maybe even for the wedding! We had such a wonderful experience. We only wish it was longer!

We had an excellent stay and would happily return. Hector made our immersive Mexican dining experience unforgettable. His passion for sharing Mexico's history and culture was inspiring, and the time he spent teaching our son made the evening truly special. Armando looked after us at breakfast each morning and was always friendly, welcoming, and happy to help. Our son especially enjoyed chatting with him, and his kindness made every breakfast a pleasure. The entertainment team did a fantastic job providing a great variety of activities throughout our stay. Our son especially loved the Crazy Games, and Erwin made a lasting impression by taking the time to show him magic tricks by the pool—a thoughtful gesture we'll always remember. Anahi at the World Café was always attentive, greeted us with a warm smile, and consistently provided excellent service. We highly recommend this hotel to anyone looking for outstanding hospitality and authentic cultural experiences. Every member of the team made us feel genuinely welcome, and they helped create wonderful family memories we'll cherish. Thank you to everyone for making our stay so memorable. We look forward to visiting again.

My family and I recently traveled to Cancun for our vacation. Upon arriving at the airport, we were approached with what was presented as a simple promotional offer to visit Dreams Natura Resort and attend a brief 90-minute presentation to learn about the World of Hyatt membership program. Based on those representations, we agreed to attend. Unfortunately, what followed was one of the most disappointing and distressing experiences we have ever had while on vacation. Instead of the advertised 90-minute presentation, we were kept there for over four and a half hours. Throughout that entire time, we were passed from one representative to another—at least four different sales teams—who repeatedly pressured us to sign contracts and commit to a substantial prepayment. Despite politely declining multiple times, the pressure continued relentlessly. What made the situation even more upsetting was that this occurred in front of our children and another family traveling with us. Rather than enjoying our vacation, we found ourselves in an extremely uncomfortable and intimidating sales environment. It felt less like a hospitality experience and more like being trapped in a high-pressure sales operation where "no" was simply not accepted. This experience consumed an entire day of our vacation, negatively affected our mood, created unnecessary stress, and left us feeling anxious and uncomfortable for the remainder of our stay. At no point should guests feel pressured, intimidated, or unable to leave a presentation that was advertised as voluntary and limited to 90 minutes. This was our first experience with Hyatt in Cancun, and regrettably, it has left a very negative impression of both the Hyatt brand and Dreams Natura Resort. We expected professionalism, transparency, and respect for guests' time. Instead, we experienced aggressive sales tactics that made us feel unsafe, pressured, and completely misled. I can honestly say that I have never felt so uncomfortable or insecure during a family vacation. A holiday should create lasting positive memories, not leave guests feeling trapped and emotionally exhausted. I sincerely hope Hyatt investigates the sales practices associated with these presentations. No family should have to endure this type of experience while simply trying to enjoy their vacation. We believe guests deserve honesty, respect, and the freedom to make decisions without being subjected to excessive and intimidating pressure.

We have been to a few Dreams, and this is one of the better ones. They know how to balance entertaining kids/families and couples or friends groups really well. The food was pretty good, the buffet was sometimes empty and lacking lost of options. It's pretty small for the resort size. The adults pool was very nice and had a great view of the ocean. Where they really take the cake, from maybe all the resorts we've tried, is there night-time entertainment. Their entertainment team is SO good. The shows were amazing! I thought they'd be cheap, small productions but they were anything but. I'm so glad we went to most of the shows, the Decades show was our favorite! Must see!