Dreams Riviera Cancun Resort & Spa

Coming to the end of our second week at this beautiful hotel. In a few days we will be returning to a cold and wet England. We have enjoyed our stay very much indeed. Our room was comfortable with a well stocked mini bar. Terrific wetroom and very good quality shampoos and gels. Big shout out to the housekeeping team. I must also mention Fernanda and her colleagues on the Concierge. They could not have been more welcoming and helpful. We found the restaurants excellent. Our favourite was probably le Patio with Bordeaux a close second. Excellent food quality and service - probably the best of any all inclusive resort we've stayed in. Finally the staff really do go that one step extra. I cannot recall the names of everyone but here are some of the folks I do remember - Jessica, Pedro, Alfredo, Rizzo, Magdalena (of the warm smile) , Kevin, Wilberth Highly recommend this hotel and look forward to returning soon..

It was an amazing resort. The staff was very welcoming and friendly. The resort was very clean and well kept. We came for a 40th birthday and had a blast. Oliver and Jonathan were the best with the entertainment group. And Jonathan the pool server had the drinks flowing the entire time!! The spa was all so an excellent experience. I would recommend the hydrotherapy!!

Overall, we had a great vacation with no major issues. The cabanas at the pool were overpriced and blocking the view of the infinity pool goers creating a closed off feel. The food was average, and food service was very slow. The resort was beautiful and if you went to the right bartender or server, it made all the difference (Wilbert and Santiago). We had a great time at the beach and cabanas.

I had an amazing massage with Victoria - truly one of the best deep tissue massages I’ve been had! If you’re visiting and thinking about getting a massage - you must request her!

The whole experience was just okay. The food was decent, not great. Drinks were tasty but very little alcohol. There were never enough chairs at the pools, yet people would leave towels and not return for hours. They ran out of towels at the pool every day. We rented a cabana one day which was very nice but they didn’t have our reservation when we showed up at 10 (reservation started at 8) and we had to wait a long time while they sorted it. It was all just…..fine. Definitely appreciated service provided by Alex and entertainment by Oliver.