Dreams Riviera Cancun Resort & Spa

Worst Resort experience ever. Took my kids and grandkids to my niece’s wedding. We had problems from check-in to check out over 7days, as did most of the other family members and friends in our party. Every time I went to resolve a problem I had to wait due to other guests working through issues. It felt more like a prison than a resort, except food and service is probably better in prison. The staff continuously would either ignore you or roll their eyes. Unless you spoke Spanish you were treated like a second-class citizen. I spoke with several staff members that were actually courteous, they mentioned management wasn’t good and they too were not happy there. The only thing Hyatt about this Resort was the name. When I mentioned this to one manger, he laughed at me and said “this is Dreams not Hyatt” then laughed and walked away. We were promised room credits to resolve some problems, then at checkout they were not honored. I tried to explain this at checkout, and they just played the language barrier card and basically said if I did not pay my bill in full they would not let me off the resort, basically I was held hostage. The beach looks nothing like it does in the pictures, it was nasty and dirty. I do not wish this experience on anyone going on vacation.

Everything was amazing! Yael and Jonathan is one of the best entertainers and made everything awesome. The bracelets are a hit. The pop show and the circus neon. Would def go back.

English Review / En Español Versión Abajo: We own a timeshare here, and this is the fourth time my family and I have stayed at this hotel; it is one of the best in Cancún, thanks to its location and the excellent service provided throughout the resort. We visited in January 2025, February 2025, March 2026, and July 2026. We are familiar with other Dreams, Secrets, and Breathless resorts in Cancún, but this one is our favorite. Highly recommended! We would like to thank from Concierge: Mr. Fernando Castañeda for his warm welcome and hospitality—an experience we will never forget. We loved our hotel room with a private pool; it was incredibly relaxing to enjoy the pool and sun loungers in complete privacy right outside our room! We extend our special gratitude and sincere thanks to Chef Roberto Rodríguez for his exquisite food and kindness during our stay. I am grateful for the special attention shown in helping us celebrate my mom's birthday—thanks to Chefs Roberto Rodríguez and Eddy Pérez. These are moments we will always cherish. We also want to thank Chef José Luis Castellanos and Manager Mauricio Valerio. Thank you, Ricardo, for your attentive service regarding my drinks while I was using the pool cabana beds and the main pool; you were even kind enough to bring more drinks to my room's private pool—thank you! The best Blue Hawaiian cocktails! The hotel offers many amenities, including a very clean and relaxing spa and gym. There are free daily activities for guests. The hotel features several high-quality, luxurious restaurants offering delicious options: El Patio (Mexican), Seaside Grill (Steak and Seafood), Oceana (Seafood), Himitsu (Japanese), Bordeaux (French), Teppanyaki (Japanese dinner with a show), World Café (Buffet for breakfast, lunch, and dinner), Portofino (Italian), Coco Café (coffee, ice cream, and pastries), and Barefoot Grill (poolside dining for apps, snacks and food), plus four bars and a nightclub on the property. We appreciate and acknowledge the attentive service provided by the following staff members: Daniel Bravo Chantal (Bar and Food Manager) Captain Alejandro Díaz Walther (Server, El Patio) Ricardo (Pool Bar Server, Balinese bed/pool area) Andy Alamilla Gabriel Santamaría Gabriel Salomón José Cisneros Alejandro Novelo Jose Toom Aletia Urgell Ángeles (Pool Staff) Martín Ocaña Mariel Lara Paulina Montero José Villegas Overall, the friendliness and helpfulness of the entire staff are excellent; we therefore have no hesitation in highly recommending this establishment. Sincerely, July 27, 2026 THE VILLEGAS FAMILY From San Diego, CA and Mexicali, Baja California ********************* Tenemos tiempo compartido y es la 4ta ocasión que me hospedo con mi familia en este hotel porque es uno de los mejores de Cancún desde la localidad y servicio por todo el resort. Enero 2025, Febrero 2025, Marzo 2026 y Julio 2026. Conocemos otros Dreams, Secrets y Breathless de Cancun pero este es nuestro favorito. 100% recomendado! Agradecemos al Lic. Fernando Castañeda, su cálida bienvenida y hospitalidad, la cuál será inolvidable. Amamos nuestra estancia en la habitación con alberca privada, el mejor relajamiento de poder disfrutar con privacidad la alberca y las sillas para asolearme desde mi cuarto! De manera especial nuestra gratitud y sincero agradecimiento al CHEF ROBERTO RODRÍGUEZ, por su exquisita comida y amabilidad durante nuestra estancia. Agradezco las atenciones de poder celebrarle a mi mama su cumpleaños gracias a los Chefs Roberto Rodríguez y Eddy Pérez durante nuestra estancia. Momentos que recordaremos siempre. También agradecemos al Chef José Luis Castellanos y al Gerente Mauricio Valerio. Gracias Ricardo por tu atención y servicio con mis bebidas mientras usaba la balinesa, alberca y hasta se tomó la amabilidad por traerme mas bebidas a la alberca de mi cuarto gracias! Los mejores Blue Hawaiian cocktails! Hay muchos amenities que ofrece el hotel desde el spa y gym que es muy limpio y relajante. Actividades en el hotel todos los días para los huéspedes y gratis. El hotel tiene los siguientes restaurantes que todos son de alta calidad, lujo y deliciosas opciones: El Patio (Mexicano), Seaside Grill (Carnes y Marisco), Oceana (Mariscos), Himitsu (Japonés), Bordeaux (Frances), Teppanyaki (Cena Japonesa con show), World Cafe (Buffett desayuno, almuerzo, y cena), Portofino (Italiano), Coco Cafe (un lugar de cafe/nieve/panes), Barefoot Grill (comida en área de alberca), 4 bares de alcohol en la propiedad y 1 nightclub. Valoramos y reconocemos la atención y el servicio del siguiente personal: Daniel Bravo Chantal jefa de Bar y Alimentos Capitán Alexander Díaz Walther mesero de El Patio Ricardo mesero del área de las balinesas/alberca Andy Alamilla Gabriel Santamaría Gabriel Salomón José Cisneros Alejandro Novelo José Toom Aletia Urgell Angeles Pool Martín Ocaña Mariel Lara Paulina Montero José Villegas En general, la amabilidad y disposición de todo el personal es excelente, por lo que no dudamos en recomendarlo ampliamente. A T E N T A M E N T E 27 de Julio de 2026 FAMILIA VILLEGAS De San Diego, Ca. y de Mexicali, Baja California

Alex, the server at the adult pool offered incredible service and made our time spent there incredible. Alex, was very attentive and available for any and all of our needs. Interacting with Alex was one of the highlights of our entire vacation.

Staff was great. Very clean. Food was good. Fairly small resort compared to others I have stayed. The activity pool was a bit too warm. Not sure if they could have put colder water in it. Adult pool was cooler. Couldn't get into the Japanese restaurant unfortunately. So book in advance if you can. I have never been to Cancun in summer before. There was very bad sargassum seaweed. Beach and water were nasty and smelly unfortunately. not resorts fault. They tried to clean up every day but it was never ending battle.