Dreams Riviera Cancun Resort & Spa

If I could leave negative stars for this hotel, I would. The service was awful, the food was absolutely horrific. You can’t make reservations at their restaurants you have to put your name in and you wait a minimum of one hour to get into a one star level restaurant. I can’t emphasize how bad the food was. Also, the seaweed on the beach was rotting and the whole hotel smells like rotted seaweed. And you can’t even swim in the ocean because all the rotting seaweed. The rooms are completely outdated and falling apart. The room service was terrible most of the time it just wouldn’t show up and if it did show up, it took a minimum of an hour and a half to get to your room. The pool was very dirty. There is a huge play structure/ water park in the middle of the resort so it could block your view depending where your room is. The walls are paper thin so plan on hearing loud music until 11pm from your room. There were four weddings in the 6 nights we stayed at the hotel. They make you leave the pool early and take your pool chairs to set up for the weddings.

Service was excellent!!! Very clean and had so much fun here.

The hotel is good base for other activities. Hotel feels a bit tired and food options are average for families, it can be difficult to get a table in the non-buffet restaurants for parties of more than 4 people. The staff were excellent including Vivianne and Jonathan in the entertainments team.

Change of plans from our planned Indian ocean trip but thoroughly enjoyed. We have been here for 10days now and are staying for a total of 12days. We cannot recommend the hotel enough. The staff go above and beyond, that goes for bar staff, entertainment staff, pool attendants, waiters and concierge. The food options are fantastic. The club perks have their benefits. Golden gem of a place is the cafe with the best coffee and snacks. One of the cleanest resorts we have been to. All restaurants have been fantastic. Huge shout out to Oliver always making the kids feel.welcome and showing them card tricks etc, Manuel for showing the girls bracelet making and being so friendly. The girls loved Erik and Johnathon, along with other staff memebers playing Loteria and bingo. Eldest daughter was penalty shoot out champion. Thanks to Vivi for sorting our daughters painting sessions. There is a lady walking up and down on the beach doing hair braiding average of 30$ we would highly recommend. The children enjoyed the spa sessions and the hydrotherapy was fantastic. If we could critique anything it would be the size of the beds in the room. A little on the small side. A little disappointing in terms of the seaweed but we still.used the beach and had a pool holiday instead of swimming in the sea. Something seasonal. Lots of weddings happening but didn't impact the service etc.

Clean and well presented resort, helpful staff, just don’t expect good food! We ate in every restaurant and without exception the food was just about edible at best.