Dreams Riviera Cancun Resort & Spa

We recently stayed at the Dreams Rivera Cancun Resort and we had a blast! Every single day was filled with activities and loads of fun. I would like to say thank you to Uzzy, Francisco, Erwin, Yael, and Jonathon for making it such an enjoyable trip. Uzzy welcomed us right from the start and continued to have so much fun with us throughout the trip. Fransico taught me and my sisters how to dance and engaged in many conversations with us. We also spent a lot of time with Erwin during the activities and also enjoyed many conversations together. The entertainment staff makes the stay so much more fun and enjoyable, so thank you! Also all the servers were super nice. They are very hospitable and will make a joke or two to make it a pleasant dining experience. Our room was also very well cleaned and although we had many requests they always filled them with extra towels and blankets. This resort is definitely worth the trip!

Great resort. The pros are no wristbands, no towel cards, no reservations for ala carte restaurants. Big rooms with separate shower and jacuzzi tub. Several English speaking TV channels. Good AC. Very good restaurant experience with only one exception. Super friendly staff. The cons. Nightly entertainment was a little below par. The Oceana restaurant had poor service and mediocre food but the others were great service and very good food.

We once again had an amazing trip with Dreams Riviera Cancun. It was my 4th time back, and I am still amazed by the service, attention and hospitality this resort offers. The restaurants were top notch, but I would be remiss if I didn’t mention those individuals who made our trip especially special. Pedro at Portofino is by far the best server we have had, and the entire culinary team at the resort are amazing. Abrahan and his team at Portofino went above and beyond any possible expectations we could have had, and Chefs Eddy, Giovanni and Victor prepared some of the best food we have ever had the pleasure of eating. The entertainment at the resort was also fantastic, and a huge shout out to the entertainment team (Erwin, Uzzy, Johnny, Yael, Vivi, Patty, etc.) who kept the energy high. We had an amazing time and would highly recommend choosing Dreams Riviera Cancun for anyone’s next trip.

Overall, we had a great trip. We were with wonderful friends and family, which made the vacation very enjoyable. The biggest disappointment was the restaurant experience. The amount of time it took to be seated and served at nearly every restaurant was excessive. The Mexican restaurant was by far the worst. The food was very good, but the wait times were extremely frustrating and took away from the overall experience. The hibachi restaurant, on the other hand, was probably our favorite, both in terms of the food and the overall experience. Our room was very nice. It was a little on the smaller side, but paying extra for the ocean- and pool-front view was worth it. The only downside was that our room overlooked the kids' pool, so it wasn't quite as peaceful as we had hoped. I understand that's simply the luck of the draw but would be nice if they asked the ages of who's staying in the luxury rooms. One suggestion would be to extend the live music in the lobby later into the evening. We really enjoyed the live singer, but once the performance ended, the only real nighttime entertainment option was the club. Keeping the lobby entertainment going a little longer would provide a more relaxed evening option for guests who aren't interested in the nightclub scene. Also, with the warm temperatures, it would make a noticeable difference if the beautiful ceiling fans in the lobby were actually running. It would create a much more comfortable atmosphere for guests who want to relax and enjoy the evening. Overall, despite those few areas for improvement, we had a great vacation, made wonderful memories with family and friends, and would certainly consider returning.

We loved the hotel: all inclusive, kids club and water park, fitness and entertainment activities all day, great food including both local & international options, amazing and smiley staff, local trips & tours organized by Amstar