Dreams Riviera Cancun Resort & Spa

Friendly staff, luxury rooms, wonderful food. They were very accommodating to our needs. Very family-friendly environment. Overall, a fantastic experience. I plan to make another trip there for my 5-year wedding anniversary on May

My fiance and I went to Dreams Riviera Cancun Resort & Spa the end of August 2017. We had already reserved the resort for our March 2018 wedding. We met with Claudia for our walk-through, wedding package selection and taste panel. This is a great location and resort. We are so very happy we selected it for our wedding. It is a large enough location for our guests to have some quiet time, yet small enough for us to be able to find our guests and our kids. The food is excellent and they keep the beach nice and clean!!!

Having cancelled our Dominican republic holiday , British airways who we booked our package with advised us to come here . when we arrived at the hotel after travelling through a heavy downpour, we were greeted with the customary clod towel and fizz. check-in was smooth and was told were our room was. eventually arrived at our room that seemed to take awhile to get their , fairly decent room , but unfortunately , over looked the rain forest of some sought ! with my wife suffering asthma I felt that we should change rooms . which they did next day , with no problem . Great now were starting our holiday . 3rd day in and hording was being placed around the swim up bar and Oceania restaurant, and major construction work started to be carried out, with the dismantling of the roofs and constant drilling throughout the day . A temper bar was set up but sought took the edge off the whole swim up bar thing ? The work carried on for a number of days , when residents complained about the noise the management ( who ever they are) decided to place a loud speaker outside the hording to drown out the drilling by playing very loud techno music, you couldn't make it up . The place good location the hotel is fine and the staff are and very helpful . After another day that was the final straw , we asked to move to another hotel only to be told that we had to inform our travel agents first. We did who in turned knew nothing about the work being carried out . The front desk said they would give us options the following day ! ok the next day came , " most of the hotels are full sir" sorry I don't believe you was the reply. We can book you into sister hotel its brand new ( 11 months old ) but theirs only one room left !!!! Ok off we went paid for our own taxi their , arrived to find out that it was 30% full lies after lies . checked in 3 rooms later we settled . Following day had to lay towels on the balcony to mop up all the access water that had gathered on the balcony over night . Paint bubbling on the wall damp room . This holiday became a small nightmare, all the small things went wrong they even got a tropical storm warning wrong . Constant e mails and phone calls to and from British airways is not the holiday I paid for. I would imagine this hotel would be a nightmare at full occupancy , even when more guest arrived they seemed to struggling with breakfast allocating seating . entertainment was poor , food mediocre, never saw any management . Even when I was offered 7 day return holiday at the first resort I declined , its the principle and the lies was spun . its a shame I had to write this review as I know the staff work hard and keep us holiday makers happy . I'm sure thing will go from strength to strength but on this occasion it ruined my wife and I holiday . We will not be back sorry to say .

This all inclusive resort is expertly run. Everything from the first "it's a pleasure to have you here" to the final help putting luggage in my car, is done with a sincere smile and an open willingness to please. The rooms are comfortable with good showers and good beds. The place is spotlessly clean. The food ranges from adequate to excellent. There are plenty of nice towels at the pool, etc. etc. The all inclusive feature makes it easy to grab a drink or snack anywhere on site without having to sign papers or think about tips. I was surprised at how much this added to the quality of the stay.

Our most memorable family vacation! Absolutely the most beautiful place and the very friendly service. We love Dreams Resorts, and have stayed at other ones. And this one so far is our favorite one! Great restaurants, activities and the kids club. Will be back one day!!!