Dreams Riviera Cancun Resort & Spa

There were so many great things about this property! -We loved the layout of the resort. Everything is easy to get too. Having 2 restaurants outside along with the burgers and pizza for quick lunch was great! -Loved the trees and flowers everywhere, and everything was very well taken care of. -Lots of restaurant options -staff is so friendly! We loved getting to know them! - HANDS DOWN BEST ENTERTAINMENT STAFF!! We can not say enough positive things about Carlos and Atena! They were always looking for our kids to participate in any of the activities. They were so fun and my kids loved them. Cons -only one, but unfortunately it is the reason we won’t come back. Multiple weddings a day. Certain restaurants, bars, hot tubs, and misc. sections of the resort will be closed. With only 2 hot tubs it was often disappointing to head to a hot tub to find it closed and then the other packed. The noise was so loud! Often 2 receptions happening at a time and the noise just bounced off the buildings. As guest we were really put off by this. I felt for the bride as non of the weddings felt or appeared authentic. The staff just cranked them out! If the resort limited their weddings we would definitely consider visiting this resort again!

We had a very nice week at this resort. Don't bother renting the beach Bali beds unless you love the sun all day long. We also didn't receive all the amenities that was advertised. There are much nicer thatched roof Bali beds around the pool that are free and have bar service. Also we did the hydrotherapy as a couple and my husband was left in the sauna for 45 minutes. I had to ask where he was and the attendant ran to get him! No apology! But, except for those two glitches the resort is beautiful, food is good. If you go to Portofino ask for Eddie, he was great. We love the Cancun area and will be going to this resort again.

We were visiting this resort for a destination wedding and with a large group (week of April 14th). The resort itself was very family friendly with a "family pool" with basketball hoops, volleyball nets, and water games/activities. The other pool was more "adult friendly" with a swim up bar. There was a fair selection of restaurant options. No reservations were accepted at the restaurants with the exception of the fancy french restaurant. Wait times were around 30 to 40 minutes but that was not a problem since there was a wonderful main lobby with a bar and nightly entertainment while you waited. The rooms were nice - I agree with most other reviews that you either love or hate the set up. The bathroom and bedroom area was an open design so did not leave much privacy if you were sharing the room with friends, etc. Our door faced the street-side of the property so it was noisy in the morning when trucks were delivering and they piled all the landscaping and construction debris near our door in garbage bags so it wasn't the prettiest. The beach was nice, but in many areas of Mexico they are having to deal with large amounts of seaweed, so if you are looking for crystal clear ocean waters my suggestion would be don't get your hopes up anywhere in Cancun. If I could label one most frustrating things regarding the whole trip would be the Wifi. It is AWFUL! It is constantly going out. I feel this is a much needed upgrade if they want effective social media postings about their resort. Pros: pools, food options (although some restaurants are closed certain nights.. ask ahead), destination wedding spot (they do a great job!); spa was affordable for a resort Cons: WiFi

The main lobby is beautiful and is my favorite of anywhere I've stayed. We spent time there having drinks before dinner each day. I also really liked the design of our room, although my husband felt it was a bit small. I felt the use of space was quite effective. We also made daily use of the Preferred Club, which was nice for an easy snack or drinks. There is seaweed (sargassum) coming in throughout the day right now, but they kept it cleaned up and, most importantly, it didn't smell like we've experienced at other places/times of the year. They have a tractor/trailer that picks it up that works well. The chef's table at the Asian restaurant made for a very enjoyable dinner and they easily accommodated our vegetarian needs. Highly recommend that. We also enjoyed their evening shows and appreciated that they start earlier in the evening than other places we've stayed. Our big disappointment and the reason for my 3 stars was agreeing to go to their Secrets Playa Mujeres location for a sales pitch, which was supposed to be followed by a day pass to enjoy that resort. We were interested in perhaps trading in our current timeshare, so we agreed to go. They stressed repeatedly it was in Cancun and would be 90 minutes. It was actually on the other side of Cancun and lasted hours once we got there. I was extremely unhappy to have wasted an entire vacation day on that debacle. We left Dreams at 10am and returned around 4:30 in the afternoon and did not do anything but travel to/from Secrets, walk the property with a salesperson and then sit in their sales office for hours. Sadly, it really impacted our enjoyment of our vacation. I would also suggest you verify what you're all inclusive rate will be if you're staying there on RCI points because it seemed to change from when we checked in to when we checked out, although fortunately, it was in our favour.

Our family dream came true when we stayed at the Dreams Riviera Resort & Spa for six days of pure pleasure. Everyone at the resort went out of their way to make our stay memorable. The resort's comfort, cleanliness, friendliness, and dining were nothing short of fantastic. Our special thanks to BD Travel for arranging excursions that made our them worry-free. All of us learned a lot about Mexico and its rich culture. Would we return to Dreams Riviera Resort & Spa? You bet!