Dreams Riviera Cancun Resort & Spa

Overall we had a really good time at Dreams Riviera Cancun. The location is great, but just a heads up the ocean water isn’t that classic turquoise you see in the pictures. There was always something going on at the beach or pool, which kept everyone entertained. Huge shoutout to Oliver and Bibi from the entertainment team they did an awesome job keeping our kids busy and happy every day. The food was good, though the options didn’t blow us away. The staff, especially Arsenio and Estela at Seaside Restaurant, made our meals extra enjoyable. One thing to know the resort hosts a lot of weddings. It didn’t bother us too much, but if you’re in an oceanfront room, it can get pretty loud at night with music going until 10 or 11pm. We tried the Preferred Club, but honestly, it didn’t feel worth the extra money. It’s a fun place for a vacation, just maybe not the best fit if you have kids in the 7-11 age range.

I paid for a 2 bed room being that I was there with family for a wedding. They put me in a one bedroom room on the first night. Had to complain amd then they said rooms aren't guaranteed. I got a 2 bed room the next night and was never compensated for their mix-up. The staff are great, the manager, not so much. I wouldn't go back. There are better places to go. Then tried to overcharge my daughter for wedding perks.

Booked tropical with family – 2 rooms adjoining, provided same floor (1330 & 1331). Housekeeping was good (Nicolas) cleaned daily, provided plenty of towels. Turn down service only twice and Preferred amenities only once. Only draw back room faced main road which could be noisy at times. Food: Overall, food was good at the resort! At anytime of day, you had options. The buffet was good for breakfast, but not so much for lunch. Poolside chicken grill and cantina day were excellent. All the wait staff were very pleasant wherever we at and waits were normal. Special thanks to Esteban (Tappiynaki) and Ricardo the special event waiter (served only at the VIP Members dinner/lunch) Entertainment: The entertainment team was non stop! They were fun, energetic and very engaged. We participated in several daily events as well as with them in VIP Events. Special thanks to Uzzy for becoming my grandson’s favorite! Spa: The spa was excellent! The hydrotherapy on of the best small circuits all because of Wendy! She was so attentive and took excellent care of us! Couples massages by Victoria and Justina were superb! Beach Preferred: Bar & Servers and chair guy, were fantastic. Thank you to Harrison, Santiago, Eric, Ronaldo and, Martin. We rented a cabana and had great service all day with Martin taking care of us!!!

This hotel has a great beach location, fantastic staff! Unfortunately it does not cater to couples and the Preferred Club is over sold was often like a Kids Club. The restaurants have a very limited menu, the food is often cold and trying to eat is very difficult as they do not offer a reservation service, so you just turn up and have to wait - up 2 hours on one occasion.

Just got back from a family wedding there. If you have a food allergy such as gluten or are a vegetarian stay away. Very few choices for gluten free and no actual vegetarian chicken or beef. At 11:00 in the morning all of the restaurants were closed n where to get food. Restaurants have short hours and limited menus especially lunch. Seaside Grill turns away “non-preferred” guests for breakfast leaving the buffet as the only option. Same foods everyday and my wife was cross-contaminated as buffets are risky. Sunday night at 11:00 pm a wedding celebration had a 15 minute fire work display 100 feet from the rooms. Working staff was excellent and friendly.