Dreams Riviera Cancun Resort & Spa

We had the BEST dining experience at El Patio, and it was all thanks to our incredible waiter, Vicente! 🙌✨ From the moment we sat down, he went above and beyond. He even picked out my dinner—and it ended up being absolutely amazing. On top of that, he surprised us with extra appetizers (which were delicious!) and made the whole experience feel so special and personal. But the real standout moment? My 12-year-old had her heart set on trying desserts from the French restaurant next door (which is 18+), and Vicente somehow made it happen. 🥹🍰 He went out of his way to bring those desserts to our table, and it completely made her night! Vicente didn’t just provide great service—he created a memorable experience we’ll be talking about for a long time. If you’re dining at El Patio, you are lucky if you get him! ⭐️💛 Thank you, Vicente, for going above and beyond in every way!

Service before massage was great and massage was too.

I was very disappointed with my stay at Dreams Riviera Cancun. The property feels old and in need of updates, which took away from the overall experience. The entertainment options were very limited and not engaging, especially compared to other resorts in the same category. The food was honestly one of the biggest letdowns. Quality and taste were consistently poor across multiple restaurants, and it did not meet the expectations of an all-inclusive resort at this price point. Another major issue was the beach. There was a significant amount of seaweed that was not being properly cleaned up, and I was not able to get into the ocean even one single day during my stay. What made this more frustrating was seeing nearby resorts, including other properties from the same brand doing a much better job keeping their beach areas maintained. Overall, this stay did not live up to expectations, and I would not choose to return or recommend this location based on this experience.

We had a family room- it was great! We used room service for the kids in the late afternoon and in the evening when we got in late. Everyone was friendly, helpful. Good at the buffet was great and the restaurants were very good! The kids club gave us time to go to the restaurants and have down time during the day. The kids loved the activities and it was very safe. We loved our stay and it was definitely worth it! We are a family of six and we all had a great time!

Amazing experience staff is very friendly especially oliver and victor!! Amazing time at all of the entertainment events especially bingo!!