Dreams Riviera Cancun Resort & Spa

I just returned from another amazing stay at Dreams Riviera Cancun (June 20–24, 2026), and once again, the incredible staff made this vacation unforgettable. This is one of the main reasons I continue to return to this resort year after year. From the moment we arrived, Daniel, the Hotel Manager, was incredibly helpful and accommodating. He truly goes above and beyond to ensure guests have a wonderful experience. At Portofino, Abraham and Teofilio provided outstanding service during dinner. They were kind, attentive, and made sure we had everything we needed throughout our meal. The team at the Seaside Grill was equally exceptional. Estella, Enrique, Israel, and Arsenio were always friendly, welcoming, and attentive. Their excellent service made every meal enjoyable. A special thank you to Martin, our waiter by the Infinity Pool. He kept the drinks coming, frequently checked on us, and even offered great recommendations for someone visiting the resort for the first time. His friendly personality made relaxing by the pool even better. Every morning started perfectly thanks to Sheila and Israel at the Coco Café. They made delicious iced lattes every day and always greeted us with a smile. Their kindness and consistency became one of our favorite parts of each morning. The service throughout the resort was absolutely amazing. Every staff member was attentive, friendly, and genuinely cared about making sure guests had everything they needed. The food was excellent at every restaurant, and the service was consistently top-notch. Dreams Riviera Cancun continues to be one of my favorite places to vacation because of the wonderful people who work there. Their hospitality keeps us coming back, and I have no doubt we'll be returning again. Thank you to everyone who made another trip so memorable!

Seaweed at the beech was the only drawback, food, service and pool were great. Great spa experience, also great exercise facility and Puerto Morelos is only a 2 mile run, very good area.

Nice resort that didn't feel overcrowded. The food was decent. Bordeaux and the Portifino were our favorites. The resort was very easy to get around and the service was great. We really loved our room and its layout. There were a few more kids there than we expected. All in all a nice, clean, friendly resort to relax.

Esequiel made our evening fantastic! He was incredibly friendly, attentive, and gave excellent recommendations. His suggestion of the French onion soup and crepe was spot on—they were absolutely delicious. His kindness and genuine hospitality made the whole experience feel special. We’ll definitely be back, and we hope to be served by Esequiel again. Thank you for a wonderful dining experience!

Air conditioning was out for 2 days, unstocked mini fridge, and outdated rooms left a lot to be desired. Water main break flooded floors and excessive room temperature made things very tough for sleeping. Bartenders, chef, and wait staffing was friendly and made the best out of the situation.