Dreams Riviera Cancun Resort & Spa

Alex our poolside/cabana waiter was the highlight of our trip. He was beyond wonderful! Also wonderful was Pedro whom we rented many cabanas from. Naty the massage therapist gave me the best massage. Jonathan our waiter in the French Restaurant was super attentive. Manila in The Patio was exceptional as well. And Clever the bartender addressed me and our whole group by name each time we approached the lobby bar. His memory was incredible as was his service. Uzzy the activities director was fun and engaging. The resort was overall good but the service and the staff was exceptional!

We had the BEST dining experience at El Patio, and it was all thanks to our incredible waiter, Vicente! 🙌✨ From the moment we sat down, he went above and beyond. He even picked out my dinner—and it ended up being absolutely amazing. On top of that, he surprised us with extra appetizers (which were delicious!) and made the whole experience feel so special and personal. But the real standout moment? My 12-year-old had her heart set on trying desserts from the French restaurant next door (which is 18+), and Vicente somehow made it happen. 🥹🍰 He went out of his way to bring those desserts to our table, and it completely made her night! Vicente didn’t just provide great service—he created a memorable experience we’ll be talking about for a long time. If you’re dining at El Patio, you are lucky if you get him! ⭐️💛 Thank you, Vicente, for going above and beyond in every way!

Absolutely amazing experience at the resort. Alex and Uzzy are by far the most amazing staff members, they made this entire trip such a wonderful experience!

Service before massage was great and massage was too.

I was very disappointed with my stay at Dreams Riviera Cancun. The property feels old and in need of updates, which took away from the overall experience. The entertainment options were very limited and not engaging, especially compared to other resorts in the same category. The food was honestly one of the biggest letdowns. Quality and taste were consistently poor across multiple restaurants, and it did not meet the expectations of an all-inclusive resort at this price point. Another major issue was the beach. There was a significant amount of seaweed that was not being properly cleaned up, and I was not able to get into the ocean even one single day during my stay. What made this more frustrating was seeing nearby resorts, including other properties from the same brand doing a much better job keeping their beach areas maintained. Overall, this stay did not live up to expectations, and I would not choose to return or recommend this location based on this experience.