Dreams Riviera Cancun Resort & Spa

This was our fourth trip to this resort. We have been returning because we enjoyed it so much. However, this visit was somewhat different. The staff members remain excellent. They are superior in every aspect. Everyone was extremely friendly and focused on helping you with anything. That is one reason for returning to this facility. However, the major disappointment was in the food. We visited last in early 2025. Between then and this visit the quality of the food, as well as the number of selections in each restaurant has significantly declined. I tried to learn what might have caused this, thinking that perhaps it was economic pressures. I was told that was not the reason. The only other thing we can assume is a change of personnel in food service or general management. Every time we ordered a beef dish, it was almost impossible to cut, even with a steak knife. You have to saw the meat apart. The various chicken dishes were extremely overcooked, and chicken was dry and tough. It was not just our observation as other guests we spoke with shared the same opinion, but most people donot want to complain.

We absolutely loved our stay at Dreams Rivera Cancun! There were seven adults (my parents in their 70's, and my siblings and their spouses and me all in our 40's). The staff was incredibly friendly and helpful and always went the extra bit to be sure we were comfortable and having a good time. Everything was super clean. On my birthday, the pool waitstaff brought me a dessert and had the entire pool area sing! It was so fun! Would definitely go back!

Shantall, Wilbert and Vincente at the Preferred bar are the most AMAZING STAFF. Shout out also to Josue, Alexander , Daniel from the swim up bar and Paulina the best waitress! This was our 4th year coming to this resort and we keep coming back because of the staff! We love this resort!

Had a great time at this resort ! The rooms were clean and spacious. The maids did an amazing job every day cleaning our rooms and leaving us treats! You do wait a while for dinner reservations but every meal was worth the wait! Especially the mexican, italian and japanese! The main lobby bartender Clever was AMAZING!! Remembered all of names and drinks by the second day! Uzzy from the entertainment team went above and beyond everyday. Thank you to him for making our week extra special. Definitely recommend the bike tour into puerto morelos!!

This is a lovely small resort. We went as adults with no children and except for some screamers, we were not bothered by the kids. Unfortunately for the time we visited, the Sargassum on the beach was plentiful and putrid. The smell kept us from the beach and out of the water. They did a good job at removing it, but the decrepit resort to the left had no one to clean/remove it and it was atrocious smelling, noticeably all around the resort. The staff here are some of the best I've ever experienced as far as helpful, happy and eager to help. I did not encounter one staff member not smiling or saying Hola. The food is really good. I tried all of the restaurants except for El Patio Mexican and found my favorite to be the French restaurant. Abraham at the Himitsu grill was our favorite waiter on site! The pools are very chilly in March when I was there. It took a great deal of bravery to get in and dunk! Shout out to Viktor at the infinity pool for keeping us well-hydrated. All of the bars were great with fast service, for the most part. The slowest being the swim up at the infinity pool. Often, there was only one server and a lot of thirsty swimmers. I had access to the VIP lounge and Wilbert made sure to pour exactly what we wanted all the time! He was gracious and genuinely friendly. The grounds are pretty, but as I said, this is a small resort and not a lot to see. If you're a beach walker, the Sargassum kept me off of it. You could only get so far without having to walk through it. The Desires (disco) lounge had good music and fun events including karaoke and silent disco. We enjoyed it a few nights. I'd recommend this resort for people with children as its got a great pool and lots of activities to keep them busy. Overall, I was quite pleased with my week at Dreams Riviera Cancun.