Dreams Riviera Cancun Resort & Spa

Here for a wedding everything was amazing Some of the best staff I've exp

Unless you're going to get out of the pool to get to a preferred bar and you're really attached to top shelf liquors, DO NOT upgrade to Preferred Club access. Preferred Club access gets you: - access to a beach area that reeks of rotting sargassum and stagnant water. - access to special liquor that is inconvenient to get to. - no preferred club pool - no snacks in your room - a preferred club desk that... you're probably not visiting more than once. - breakfast at Seaside grill, which will get you bad hashbrowns, soft and sad bacon, and more of the same things you could have gotten at the buffet. When I found out that the Preferred Club Access that I signed up for was essentially worthless, I went to the hotel lobby to see if they could reverse that. I would even have accepted a charge for the first night, but--no--the answer was just "you signed a thing that said 'no refunds'." I'm not questioning whether I did do that, but you can't tell me that they didn't have the discretion to say "Okay. We're sorry you're unhappy. Let us charge you just for today since you're technically using it, and then we'll take off the remaining days." Instead, it's just "well, you signed 'no refunds'." That's monumentally bad customer service. You should be aware of the sargassum situation. It makes the beach literally unusable. Just search for the videos (I didn't, clearly). The smell can waft up past the pools. I feel sorry for people who booked weddings on that beach only to sit there with rotting sargassum 50 feet away. The rooms are an interesting shape and pretty good (except for no snacks). The service is good (apart from front desk). The entertainment staff are fun and energetic and keep fun things happening throughout the day. TLDR: -don't book a wedding unless you like a stinky one. -don't plan to use the beach -expect sewer smell to hit you even when you're far from the beach at the -activity pool. -don't buy Preferred Club access -don't trust the front desk staff and don't expect actual customer service.

The resort is on the water, but due to an overwhelming amount of seaweed, ocean swimming was not an option. The check-in process was challenging, requiring multiple trips to the lobby. The room was comfortable with a balcony that overlooked the courtyard. The mini bar was reasonably well stocked. There was no ice bucket, which turned out fine as there are no working ice machines. The breakfast buffet was more than ample, with most hot foods made to order. The poolside grill one day had ZERO condiments, but just that one day. Most restaurants had ethnic themes (Chinese, French, Mexican,etc.). The quality varies from one to another. There are multiple pools, including one for children which was a big hit. Consistency in communication was problematic, as not all staff appeared to understand English well enough to grasp all issues presented. The grounds were remarkably clean and well maintained. The staff worked hard each and every day

Vivi and Oliver led us in a water aerobics activity. It was challenging but accessible. The staff is so light hearted and fun. This resort is luxurious and peaceful. I'll be back

I took their water aerobics class and had such a great experience! The class was fun, upbeat, and surprisingly effective. The instructor made everyone feel comfortable, no matter their fitness or movement level, and offered modifications throughout the workout. I loved that it was low-impact but still gave me a great full-body workout.