Dreams Riviera Cancun Resort & Spa

Esequiel was an amazing server at Portofino on the property. HIGHLY RECOMMEND ASKING FOR Esequiel!!!! we came to the property for my mother‘s 80th birthday party and between this and the other restaurants on site we enjoyed this one the best

Beautiful resort, friendly staff, lots of food options and bars, entertainment nightly. Enjoyed our stay immensely.

This was our second time in Cancun, and third visit to Mexico. Honestly, this was hands-down out best Mexico resort experience. At the reception desk, Manuel was very co-operative and did his best to accommodate us. We did not like the automatic upgraded partial ocean facing room as we were traveling with our family. He worked with us to offer us a full Ocean Front Master Suite (last one available) in the highest floor at an affordable & much negotiated upgrade price for all four nights. A Nice, clean & beautiful resort. Folks at the concierge were very helpful. Hospitality of all hotel staff and members & servers at restaurants and breakfast places were at its best. Dinner reservations at the Italian, French, Mexican & Asian cuisine focused restaurants did not have much wait, and the food in all of them was simply amazing! Delicious. The resort has infinity pool, kid friendly pool with slides and several other for family members. Everyday there were resort activities and evening shows. Drive from here to Playa del Carmel & the cenotes were 30 to 45 minutes, and drive to Tulum was 1.5 hours. Having a car from the airport (Enterprise/National) helped us a lot. We had a fantastic time and would highly recommend this resort for a family trip to Cancun. Muchas Gracias mi Amigos !

⭐️⭐️⭐️⭐️⭐️ Paulina and Vicente were absolutely amazing! They provided great, excellent service from start to finish and went above and beyond to make sure our entire family had a wonderful experience. They were so patient with our kids, which we really appreciated, and kept everyone smiling and entertained with their professionalism and great sense of humor. We couldn’t have asked for better — thank you both for making everything so enjoyable! Highly recommend!

We had a great time at the hotel, the only downfall was having to ask for our mini bars to be re-filled a couple of times as it was not done every day as it’s meant to be. But this was so minor and did not affect our stay. Firstly, Augusto who works as a pool concierge provided daily cooling head massages with cold flannels to help cool guests. He was very attentive and did a great job. The turn down lady who I believe is called Corrina made our room so cozy for us to come back to after dinner. She made a lovely floral arrangement on our bed on our last night too. Finally, Willberth who works in the reception lounge area was the absolute best!! He went out of his way many times when he saw us come in to make my fiancé an Irish coffee using fire, creating a whole performance. He was a lovely guy and really made our holiday!! Overall the staff have been amazing and really attentive in all aspects and we would definitely come back.