Dreams Riviera Cancun Resort & Spa

El Latio Mexican restaurant has awesome food. But the hostess Anah V. And Cisneros made our dinner experience very special

I recently went to Dreams Riviera Cancun for my wedding! They did an amazing job on the wedding. The service was 10/10, food was amazing- everyone was impressed with the service and the food. We had to use the backup option to have the reception inside because it rained- but that still went very smoothly. This resort clearly does lots of weddings and run them very well. My coordinator Thalia was very efficient and communicated well, she made the whole experience less stressful. My hair and makeup was done by Carmen, at the onsite spa. She did a beautiful job. Definitely recommend getting a trial run to understand what you want. I’ll attach photos. Resort was clean, the infinity pool was beautiful, most restaurants are a-la-carte, but the wait isn’t very long for small groups. If there is a wait, the lobby bar is beautiful and we would wait there with a drink. Favourite a-la-carte was Italian and Asian! Pool and beach very clean. Staff would clean the seaweed often. Beach bar was really fun! There’s swing chairs and a great meet up spot. There’s also cabana’s at the pool and beach - but you have to rent these. It ended up being worth it because it’s a good meet up spot, people can nap or throw their bags there, and comes with a bottle.

Terrible experience!!! I do not recommend!!! Went for a wedding. I was a bridesmaid and my husband was a groomsmen. It was the worst experience. Do not get married here or stay with family and friends. There was no organization to help the bride whatsoever. My friends paid thousands of dollars not even to get a complementary couples massage. The food was terrible. There are bugs in the rooms. The bathrooms are terrible and smell. Look for a resort that has better food, a cleaner beach, and not a scam. The "preferred club" is just a fancy way of them taking more money from you without giving you additional amenities. Choose a different place to stay!!!

The week we were there the weather decided to be windy and chilly, which hampered a lot of our plans. There weren't enough beach loungers unless you got up early to claim one, or paid a lot of money to rent a cabana. The food was just okay, nothing spectacular. Not many family activities for young kids. We expected a bit more for the money we paid.

Location: wonderful Atmosphere: fun and lively Rooms: not well soundproofed. Aromatherapy scents for turndown are a little too strong. Scented toilet paper is really problematic, as it's irritating to a woman's delicate parts. Value: good Noise level: very loud. And the rooms aren't well-soundproofed. You can hear every person and cart in the hallways, neighbors talking on the phone or balcony, plus the music level from the pool area or from weddings is quite loud. Service: excellent. Everyone is very helpful and attentive. Show them extra appreciation with tips and at least trying to speak Spanish Amenities: decent. Cabanas are a little expensive. Gym has everything you need. Most restaurants are decent (buffet is surprisingly good with lots of healthy options). The Seaside restaurant is not good, though - such a shame, too, given its location and view. Had a great time with family. Would I come here again? Probably not.