Dreams Riviera Cancun Resort & Spa

Average, not a 5 star resort, very noisy, you can hear every door in the hallway open and close. General noise level is loud throughout the resort. The buffet was small and not many food options. It was about a 20 minute car ride from the Cancun Airport.

Overall the Dreams Rivieria is a nice resort especially if you are travelling with small children. The kids pool and explorers club are fantastic and all we needed to keep our 4 year old entertained for 7 days. The seaweed was exceptionally bad this year and we couldn't enjoy the beach, but that didn't really impact our stay much. We travelled during slow season and that impacted the quality of the buffet food and service. We were not happy that we didn't have an a la carte option for breakfast as the buffet would run out of the good stuff early (yogurt, bacon, fruit) and we'd be left with the stale items that had been sitting too long or waiting in long lines for fresh made omlettes. The wait staff was also not very attentive at breakfast. On the flip side, the specialty a la carte restaurants were great, most notable were Portofino Italian and Oceana Seafood. We went more than once. Food and service were fantastic as both locations. I'd like to also mention Anontino the waiter. He was super and we were lucky to have him assist us at Himatsu and Oceana during our stay. He was kind and attentive to our 4 year old. We would have loved to try Bordeux but they don't allow children. House wine was great and better than expected. I appreciate that they serve rose in addition to the standard red and white. One note of caution is to avoid VIP Services like the plague. They call your room and leave notes every day until you go see them, so eventually we went to see them in an effort to stop the early morning room calls that were waking us up. We were coaxed into going to Hyatt Ziva, a sister resort on a free day pass, as a gift to us due to the bad seaweed. We ended up being trapped in a vacation club sales pitch that was supposed to last 90 minutes and ended up being 5 hours... we tried to get out but we had to sit through until the end to get our return taxi chit and the day pass we were promised. In the end we only got to spend 2.5 hours on that day pass and it left a very sour note on our trip.

We were there for a wedding and it was lovely. The wedding meal was exceptional. The appetizers were very good, but the location did not provide seating for all 80 guests and women in heels are not comfortable standing for an hour. they needed chairs!!! Ask what Preferred status is. It was lost on us but we were turned away from one restaurant for not having it. Didn't know it was a thing. Buffet is subpar, specialty dining is better but make a reservation early on in your stay. Waiters and bartenders were exceptional. Do not go in June, it was positively steamy, but we did not have a choice. but the AC in the rooms was amazingly cold!! Ask what events or entertainment is planned for the time you are there, we were given no list of what was happening, so missed a lot. Elevators were not plentiful. I had a bad knee and could not do the stairs to the fifth floor and not all the elevators were working so a lot of walking, normally okay but not this time. Hated the room set up. bathroom not private at all, toilet room had a glass door on it, yes frosted but still, is that supposed to be attractive??? Very clean and attractive inside, not much from the exterior to look at. We only planned to stay three nights, but had to pay for four, and leave after three, kind of felt ripped off by that, as the three nights were available when I first looked at it.

The resort was excellent. Lots of options for food and loved the food pop ups for lunch. We enjoyed the activity pool doing exercise classes and playing volleyball. The beach was great and we alternated beach and pool days. Can't say enough wonderful things about our hostess Estela that we saw everyday for breakfast. She was so nice and fun. She shared some of her family photos with us and we shared ours with her. We felt special that she felt comfortable with us sharing some photos. If you have kids or just adults, this is a must go to resort and the entire staff is super nice and friendly

We had a lovely experience with all of the staff especially Oliver and vivi they were so kind