Dreams Riviera Cancun Resort & Spa

Our stay at Dreams Riviera was unforgettable, and what truly made it special was the incredible staff who went above and beyond every single day. At the Mexican restaurant, Samuel took amazing care of us. His kindness and attention to detail stood out immediately. You can tell he genuinely loves what he does, and it showed in every interaction with us. Carlos was also fantastic. He was friendly, attentive, and made every meal feel welcoming and relaxed. Erick at the Seaside Grill delivered top-notch service with a great attitude. He made sure everything was perfect! Angel at the Italian restaurant was outstanding. He created such a warm and enjoyable dining experience for us, and his professionalism paired with a great personality made the evening memorable. The Preferred Lounge team, Michelle and Xavier, were exceptional. They made us feel truly valued and taken care of every time we stopped by. Their consistency and friendliness really elevated our experience. Daniel at the concierge and front desk was the person who made things happen behind the scenes. Whenever we had a question or needed help, he was there with solutions and a great attitude. And Manuel at the front desk deserves a big thank you as well. He even helped me fix an issue with our closet door quickly and without hassle, which says a lot about his willingness to help with anything. This team really made this trip special. Dreams Riviera is lucky to have such dedicated, genuine people making guests feel at home.

We had the most wonderful family week at Dreams Riviera! For 9 days we were able to relax, be entertained, eat great food and do some fabulous excursions. Everything was clean, well maintained and the staff was very attentive. Everyone was so kind and our kids had an absolute blast!! We would highly recommend for any family vacation.

I just got back from a family trip, celebrating my mom’s 70th Birthday. I went with my two sisters. We had the best time, full of laughter, silliness (par for the course for us), activities, food and drink. The rooms were great, spacious, we had ocean view rooms. The staff were so accommodating. A few shout outs to Oliver and Vivi on the entertainment team, Charlie and Suzu in the preferred lounge and Hector at the Seaside Grill. I will definitely go back one day. They had so many activities, every day we were there we did the stretching/yoga/pilates. On our second day, we did Sip and Paint & Aqua Zumba, led by Oliver and Vivi. They have so many restaurant choices, The Italian restaurant Portofino was excellent, The Seaside Grill was a goto for breakfast. Oceana had the freshest fish, I had the Salmon, exquisite. We booked our stay through my older sister’s membership. It was essentially $120/day/person for unlimited food, drinks and fun, very worth it. There were even exotic animals around d the resort. We saw cats, iguanas, raccoons, birds, and some kind of animal that looks like a raccoon but not quite. We were even invited to a special dinner hosted by the executive chef in an intimate setting, only about 20 people in attendance. It was a very memorable experience and the staff there were excellent all around. My older sister and nephew created the commemorative Yeti mugs for the trip. We are all proud members of the Silly Goose Club. See the pics below.

Great resort for our family to have a great vacation with friends! The entertainment staff were great and all the activities for kids are excellent. Manuel and Uzzy in particular on the entertainment team are amazing and go about and beyond to create a great experience. They got to know our kids and helped them have so much fun! We were disappointed the infinity pool was adults only as it was often not very busy. I think the resort should consider changing this during spring break time or potentially dividing the pool and just having the pool bar side be adults only.

Very relaxing, friendly staff