Dreams Riviera Cancun Resort & Spa

We just landed and wanted to share my experience since I find them helpful when booking. I’m going to preface with the following: -We went the last week of August which is part of the slow season. -We had a preferred swim out room on the marina side facing the preferred pool. -We do tip for all services- bar, restaurant, room service, daily housekeeping, etc. not because we felt we had to, it’s just part of our culture and are used to it. -We had kids 7, 9 & 14 -We travel regularly to different parts of the Caribbean and usually stay in 3-3.5 star resorts. Now the review- We had the most amazing time. We found the staff to be incredibly accommodating and friendly. At check we were take to the premier area with food, drinks and water. That was a first for us and so appreciated! After being up since 5am and getting there at 3pm, we needed food and cold drinks. Our room was a great size and we took full advantage of the pool in the morning and evening as well as the room service. Beds are comfortable full size and there is a less comfortable pull out also. The shower was a huge walk in with a clothes line (so helpful!). Daily housekeeping left our room super tidy and very clean. They always left plenty of towels and lined up my girls stuffed animals. We mostly swam at the premier pool and loved the snack menu (such good chicken wings!) and service. I will say the beach was a let down. The online pictures definitely don’t reflect the actual pool. Even though the seaweed was a lot less, it was still there. It reminded me of a lake and less like an ocean. My kids loves the natural pool, but it was still a bit slimy. I would recommend to bring a snorkel mask, pool noodle to wrap around your belly and water shoes. We enjoyed all the restaurants and especially the bbq on the beach on Friday. Yes, not every restaurant was open everyday but that didn’t take away from our experience and we really enjoyed all our meals. Town was a bit of a miss for us, mostly restaurants and the same shops. But we did rent a gold cart from John ‪+52 999 359 0522‬ and had a great time exploring and riding around. We paid for a day pass at the local beach so we had a pool and chairs. It was 100% worth it and more of the beach experience we were hoping for. My girls snorkels right off the beach and found fish, shells and so many hermit crabs. 3 adults got massages and enjoyed the hydro circuit- absolutely incredible and I highly recommend. Guadalupe massage was exceptional! In town we did the dolphin and manatee experience, what a magical day! I know my kids are going to remember that time together. Not once did I hear from my kids they were bored. They swam, explored, ate, saw different animals and did the water slide. We are very “go with the flow” travelers and bring games and pool toys with us. We aren’t looking for entertainment and water parks. If you are looking for a chill, small, friendly resort, this place was perfect! We would definitely return and probably around the same time period to avoid larger crowds.

The resort was great! Specifically the Explorers Club was the top highlight for my children. Fati, Citi, Patt, Fer and Emily were all so amazing. Kathryn misses you all and we can’t wait to come back! Thank you for making it so special for the children!

So grateful that **Patricia and Fernanda** were able to watch both of my kiddos so I could truly enjoy my time at the resort! They were so thorough and attentive, and they made us feel completely comfortable and confident leaving our kids in their care. We’re so thankful for them! ❤️

I have traveled to Cancun several times and have stayed at a variety of resorts, so I have a good understanding of the level of entertainment and activities that are typically offered. Unfortunately, I was very disappointed with the entertainment and overall activity experience at this resort. At other Cancun resorts I have visited, the entertainment teams are lively, engaging, and highly visible throughout the day. They regularly walk around the pool, interact with guests, encourage participation, and create an energetic atmospheres. It is not like that at all at this resort. There is just maybe one activity an hour and sometimes they are hard to find. Then the activities arw organized in a way that felt awkward and inefficient. Overall, the lack of activities, energy, and guest engagement was one of the biggest disappointments of our stay. Next the hotel next door was burning seaweed and it smelt awful and the smoke was thick in the mornings. Lasty, it was our anniversary and the couple who came with us got flowers in the morning, and bottles of champagne and we didnt. We thought maybe they mixed us up thinking it was that couples anniversary but no we checked so that was odd. I was happy for them but thought maybe we would have something nice for our anniversary because they said we would but nothing ever came on any of the days we were there. Also one day we went to eat at seaside restaurant and only half the people with us got thier food so we left. Other than that- The staff is very friendly everywhere, the food was very good, the resort itself was beautiful and very clean. We LOVED the animals on the property, lots of cats and lizards!

Had a great time in Dreams Riviera. Had a great view of the ocean from my balcony. The front desk was helpful for all my needs and gave me what I need as I requested. I like to give shout out to Lily, Arsenio, Esteia, Ignacio, Enrique, Carlos, and Pablo in the Seaside Grill. Will try make it back next year.