Dreams Riviera Cancun Resort & Spa

We recently stayed at Dreams Riviera Cancun and, overall, we left feeling underwhelmed. The resort itself is beautiful and has a very authentic feel. The rooms were spacious and comfortable—if you can, I recommend getting a room facing the pool area. It can get a bit noisy in the mornings, but honestly, that helps you get up and enjoy the day early. The food was generally very good, and most of the restaurants exceeded expectations. However, the Italian restaurant was a big disappointment and is one I would skip. Aside from that, the dining experience was solid. One of our biggest frustrations was the “Premier” upgrade. In our experience, it did not feel VIP at all. There were simply too many people in the program, and the service didn’t match what you would expect from an upgraded experience. Check-in alone took over an hour, with only two staff members handling arrivals for the entire resort. The staff seemed overwhelmed, and at times, service came across as rushed or even a bit rude. If you’re traveling with teenagers, I would not recommend this resort. There really isn’t much for them to do. The club was closed for remodeling during our stay, and activities were limited. Outside of the pool, there wasn’t much entertainment. This is definitely more of a place to relax, and it’s better suited for couples or families with younger children. The drinks were another downside. Alcoholic beverages often felt watered down—sometimes to the point of being undrinkable. We ended up buying our own bottle of tequila to enjoy decent drinks. Overall, while the resort has some positives—nice property, good food (mostly), and comfortable rooms—it didn’t meet our expectations. Between the service issues, lack of activities for teens, and the disappointing “Premier” experience, it’s not a place we would return to.

Great location..great resort..small footprint, so not a lot of walking. Great layout..Preferred room with ocean view and hot tub were fantastic!!! One of our favorite resorts. Will be back.

We had a fantastic time. The staff is so great to the guests! The hotel really tries to make it fun for all ages. Many events and fun for everyone. Special chef table, pop up taco bars, pop up children's food and games just a few. Pedro Cosco, pool concierge tops! The facility is so nice. We wanted for nothing. Thank you to everyone

Armando is the best. Get the Mayan coffee at the end. Soooo good!!

Reconsider booking this venue for weddings!! I was a bridesmaid for my sister in law. Our bride had constant issues, from failures to provide promised upgrades, to being denied a simple request of empty champagne flutes to toast with the bridal party. Our groom’s promised room was one of the smaller ones and the grooms party didn’t even have the space to get dressed (they had to use mine and my husband’s suite). When we tried to order room service for the bridal party while we were getting ready, they told us that it couldn’t be done because it was too big of an order. Mind you it was just a lunch order for seven people, i.e. the members of the bridal party. Because of this, the bridesmaids had to go back to their own rooms in order their own lunches that would then only be delivered to their corresponding rooms. Even doing all of this the food did not come for an hour and a half. When they finally delivered the food, the bride asked if they could please bring up some honey mustard for her chicken and the person who delivered it said that he could only bring it if the kitchen tells him to bring it. We also made a request for straws for four hours and they were never brought to us. Also directly after the ceremony, which was done right on the main steps of the lobby, there was no one there to cut off access. Therefore, while we were getting our photos directly after the ceremony, there were several times that other people were walking down the steps or crossing over into our shots, even though we had reserved the space. Outside of the wedding, there were also problems with the preferred level. My husband and I upgraded to a suite to have more space for us two, and our daughter, and we were promised an exclusive private breakfast as well as a bottle of an alcohol of our choice. We never got the bottle of alcohol (I actually requested for it to come earlier in the day because I wanted it for the groomsmen. It was actually kind of funny that it never came at all!), and the supposed preferred member breakfast was actually way worse than the general public breakfast buffet (which I will admit was pretty good). Overall, staff helpfulness was mixed. Some of the staff were truly great people and super helpful while others seemed to be tied down to arbitrary rules that were not in the best interest of the guests— especially guests who had come specifically for a wedding. Again, I do not blame the staff at all, I truly believe that it is based on an institutional issue with rules that don’t make sense and are not service forward. For positives, I did find it very accommodating for kids. My daughter who is three had a great time.