Dreams Riviera Cancun Resort & Spa

This is our second trip to Dreams Riviera Cancun Resort and Spa and we really like it there. The atmosphere is relaxing and the people are very friendly. The resort is not really big, yet it is not very small. We enjoyed heading to the Rendezvous Bar before our meals. The bartender, Clever, is always wonderful. He is a lot of fun and makes it a point to remember everyone's names. Enrique works in the bar as well and is pretty awesome, too. The wait staff on the pool deck are very attentive. Victor and Isreal were wonderful. We also had spa services, which was very amazing. I highly recommend it. The hydrotherapy to start off the spa session feels very nice. The rooms are very nice and clean as well. The only downfall to the stay was the pressure by the concierge for us to visit another resort so they could try to sell us a membership to the Hyatt resorts. We did it last year and, when it came down to the end, we said no. We were told it was only going to take 90 minutes but that did not include the travel to the other resort and back. In all, it took 3 hours out of our sun time, although we did receive our spa treatment for attending. This year, on our first day at the resort, we were asked to tour a different resort from last year and we said no. Then, we ended up losing our room key card at the spa. When we went to get a new one, the lady that helped us get a new card ended up talking us into going for a tour. She was not taking no for an answer. She said she was in a competition with the others and that she would get an extra day off to spend with her baby. She offered to be our tour guide. So, we agreed to it on the condition that we were not going to be gone very long or pressured to buy something. We also wanted a guarantee that, when we wanted to return to our resort, they would let us go. It did not work out that way. Once they get you into the sales room, it's almost as if you are held captive and the more you say no, the more they try to make offers. They try to sell you things all the way up and through the checkout process. And, this time, we were gone 4 1/2 hours. The only positive to it was the $200 resort credit we received for attending, which we put towards a room upgrade for the last two nights we were there. So, unless you are prepared to purchase a membership, I would not go to one of the sales tours. Because, of course, you have to make your decision right then and there whether or not you want to purchase a membership.

Have to start with a shout out to Rubicel at the concierge desk. Amazing. Helpful, personable and remembered my name from meeting me on day one, until we left 7 days later. Our family felt very well taken care of by him. More so than by the gentlemen from UVC who introduced themselves as our personal concierges for our stay. We were a family of four staying in two attached rooms facing the courtyard. The rooms were very clean and both the mini fridge and the bathroom were well stocked. We couldn't connect to cast to the tv in one room, but the other room worked fine. The resort itself has a good range of restaurants, two pools plus a kids pool. A great resort for families with kids. All clean and not too crowded although I think the resort was full. Despite the lack of people in the pools, there were a lot of unoccupied, but "taken" deck chairs. Finding available chairs was a daily hassle. The grounds and the beach were kept very clean. Lots of staff at the ready any time we needed them. There were several weddings. They weren't too intrusive. I think some review complained about the noise. Music could often be heard up to around 11 but from our rooms, it wasn't too bad.

My husband and I just returned from our first vacation to a Dreams Resort - it was amazing? Dreams Riviera Cancun - I don't think I can say enough good things! Arrived at about 8:30 Jan 23rd - easiest check in ever. German was ready with all the information we needed and honestly, it took about 5 minutes. We were having supper at the buffet in about 20 minutes. No lineups, no hassle! Rooms - our room was a deluxe King size tropical view - it was large and very clean. We also got turn down service every night - a first for us but it was much appreciated! Housekeeping staff was prompt and accommodating World Buffet was great - we ate there on our arrival - food was delicious - the buffet area was clean and tidy and the staff were amazing! The A La Carte's were 10 out of 10, 2 thumbs up delicious! I highly recommend the Seaside Grill! The atmosphere was great and I cant say enough good things about the hostesses, and wait staff. The pool was great - lounge chairs were always available and Eric Ramirez was our pool concierge - he went above and beyond to find us a great spot to spend our days. All in all, it is the BEST resort we have been to and will definitely return! One small downside was the ocean was very rough and a lot of seaweed - definitely nothing to do with the resort. I did see maintenance staff hauling the seaweed away, but it was difficult for them to keep up!

While staying at the Dreams Riviera, we ate at this restaurant three times because of fantastic the food and service was. We were treated super well by Vicente. He was there for us all three nights and he was the reason why we kept going back. Thanks again for everything!!

Pros: - Rooms are great! - All employees were fantastic! - Food was standard for an all-inclusive. Cons: - Pools too cold. Nobody gets in them. They need to heat the pools during the cooler winter months. - Not enough pool or beach loungers. And its not even close. Occupancy was 80% while we were there (I asked), and if you did not have a chair saved before 8am you were not going to have one (best locations are taken by 6:30am). In addition, there is one small cocktail table per 8 chairs. All-inclusive resorts need to have 1 for every pair of chairs because you have drinks constantly. This is the standard everywhere else. There was no place to put your drinks, so everyone has to put drinks on the ground. Please invest in more small tables! (In the picture I posted it shows tables because I got up early and took them) - They have recently placed tall cabanas at the infinity pool (a money grab as they must be rented). This must be new because other pictures in these reviews do not show them (the picture I posted shows them behind our chairs - our backs were towards the beach because we could not see it anyways). The problem is they placed them along the pool where they now completely hide the view of the infinity pool, beach, and ocean from anyone not in one of those cabanas or at the other pools. Its like a giant wall now blocking the view. Everyone was talking about it, so its making everyone angry. In addition, it takes away space for about 20 more lounge chairs that used to be there, and it's the most desired spot because of the swim-up bar, infinity pool, and adult area. This needs to change immediately! Put the cabanas back down on the beach where they used to be!