Dreams Riviera Cancun Resort & Spa

My Honest Review: Overall, I would rate this resort a 5 out of 10. If you have little kids this could be a great option. As long as you don't run into any problems you should have a great time. Just be aware if there are problems or if you are looking for exceptional service, you may want to look elsewhere. The building and the resort layout 7/10 Very beautiful and cozy resort, perfect size for small kids. Some things that I found weird. Why is the ramp on the opposite side of the building than the elevators? People on wheelchairs or strollers if they stay at the side of the building with the ramp would have to first walk to the elevator, come down, then return to the side of the building with the ramp to get out. It would take us 10+ min of walking to get out of the building from 3rd floor with strollers. The shower floor water barriers is way too short. The water would easily slip from the shower unto the room floor which created a skating ring. Our kids fell several times because of that even though we tried to put towels on the floor to keep it dry during showers. The building elevators were broken in one of the buildings where part of our group stayed. It was a problem because it was a 5th floor, especially with strollers. Food - overall 5/10 The food was very hit or miss and was very dependent on who the waiter/cooks/hostess/manager were. Italian 2/10 We requested to sit us 6 adults and 3 toddlers together. In response we got a look on their faces like we have stolen their first born child. Eventually they sat us at tables next to each other, side by side. Which led us to ask a what we believed was a logical question, could we move the tables a bit closer to each other so that we would not be yelling to hear each other in the restaurant. In response we got another death stare and a response no. After we were visibly confused and frustrated a manager came and moved the tables by a about a foot, still separate but closer which still made us appreciative as that made a difference in hearing each other. Turns out that the two tables had two separate servers. May be that's why it was such a big deal. But that made things more confusing. One table got bread, the other didn't until we asked after we got our appetizers as we thought it was still coming. The other table were asked what they wanted to drink the other didn't. The food all came out in pieces and we had people eating soup while others the main dish and some didn't even get their appetizer (at each individual table). The meat we had to send back because we asked for medium-well but it came out rare (if not blue rare), the salmon was way over cooked and dry. At the end we had a situation where we all got food except for our toddlers. Toddlers were the last to get it and that was a drama on its own. Eventually we heard another table across the restaurant loudly complain about our server and a manager running over to fix the problem. Italian gets +1 star for the soup. That soup was great. Mexican 10/10 and 5/10 The second night we went to the Mexican restaurant. The service, the food, atmosphere, presentation was top notch. Very enthusiastic waiter that I unfortunately cannot recall his name. Nothing that I can mention that we didn't like. We liked it so much that we decided to return our last night there. This time the waiter seemed to be more mechanical. Strictly was taking our order, then taking a long time to bring stuff. Were sitted at two adjacent (but separate) tables. Again food was brought out at different intervals even though it was the same waiter. The presentation wasn't there. Again, some people were done eating their main dish while others didn't even get their soup yet. By the time half the table was done eating our toddlers got restless and we had to go without everyone finishing our food as we were there for an hour and a halfish by then. The food still wasn't bad, but not as good as the first night there. Some stuff was over/undercooked this time. Oceana the Seafood Restaurant 10/10 At first the waiter seemed to be very serious. Eventually he has warmed up to us and was awesome. Thank you Maricio! The food was excellent. So was the service. The Seaside Grill (Steakhouse) 3/10 We are UVC members so went to the UVC to see if we could reserve a table for 9 for my son's birthday as we were told that they can't fit 9 people at the restaurant or make reservations. We were referred to director of food services who was super friendly and said no problem, she will come there herself to set everything up just make sure to be there be there at 6:20 and will even bring out a cake for my son. We came at 6:15 just to be safe but she was no where to be found and no one at the restaurant knew anything about it. But eventually after listening to our story they pushed some tables together (the only place that was okay with all tables pushed together!) And let us sit down. The service was extremely slow but we didn't mind at first since tequila kept on coming. An hour into the meal the director or food services showed up, around 7:30. At that point we were just getting our apps. We ordered New York strip and Rib eye steaks, most ordered medium or medium well. What we got did not resemble a NY or Rib eye cut and was either rare or well done. No one got anything close to a medium. At the end we got a small slice of cake with a candle but couldnt wait for it, since it was 8:45 by then and my son had to go to sleep. We had to skip deserts again because of very slow service. Some of the apps and soup were good. So a 3/10. The Hibachi 10/10 Great show! Great food! Great service! Nothing else to say here. The Buffet 5/10 Nothing too bad but nothing too good. Better than some of the other buffets we have been to at some other resorts but not the best. The bars 7/10 The poolside, lobby and the preffered bars were great! The swim up bar was weird and made us uncomfortable after which we stopped going there after the first 3 or 4 days. They would just ignore us for a very long time. Every time we would try to get attention they would say just one minute. Alexander there would eventually help us, and he was the saving grace, but not always. I tried tipping them well the first two days. But they made us feel as if they were doing us a favor. On the first and 2nd day, we came for a drink at 5:30 (they close at 6). We sat there for 20 min trying to get their attention but most bartenders were just ignoring us. At 5:50 I finally got attention after which he said the last 15 min they can only give us a beer. Although he just finished making a drink for someone else. I told him we were her for 20 min already. He said he can't do anything. The same thing happened on day 2. We stopped going there completely after day 3 or 4. I don't know what was wrong with them, I even tipped Alexander well the first two days. The pools 8/10 Even though the activity pool and the kids pool gets hotter than the jacuzzi that they have on the property by the end of day, the infinity pool makes up for it. I did not see any kids misbehaving. I did see many adults do that. There is a sign that kids are not allowed in there but everyone ignores it. The resort is way too small to only have the two hot puddles for kids, especially when the beach is unusable due to seaweed. The resort would not be worth it with kids if they would not be allowed in the infinity pool. Problem Resolution 1/10 After an hour long check in we finally went to the room with our two exhausted cranky toddlers. Our key wouldn't work. No problem, we found a cleaning person with a master key to let us in so that kids could get into the cold room and I went back to the lobby. The lobby was busy so I had to stand in line for another hour. In the mean time kids went to dip into the pool as they can't sit in the room for that long not doing anything. Finally I was given another key and went back to the family to get them ready to get some food. But the new key didn't work either (our wifi also didn't work). So we take the kids and stand in the lobby line for another 30 min. The kids are hungry and cranky after traveling the whole day. When we finally talk to someone again we ask that they not only give us a new key but someone comes with us to make sure that we can enter our room. He said sure but no one came to come with us for another 20 min. So we said give us another key to try and send someone to make sure we can enter. Kids are going insane at this point. We get to the room and the key still doesn't work. This was kind of annoying since our room was by the ocean, furthest from the lobby. We find another security person who let's us in. We call the lobby and tell them to send someone to fix the door. I send the family to eat and stay in the room waiting for them to fix it. They finally do. The check in lasted from about 4pm to about 8pm. Another weird thing that happed was when as UVC members we went to talk to a UVC service rep. He was kind of rude and said he has someone else coming so he can't help us right now. We could wait, but when we sat down he said we can't wait here and rudely pointed to the far side of the room where we could wait. Overall this was the first time we ran into such weird interactions. Although problem resolution at these resorts usually isn't the greatest from our experience. The preferred package is not worth it at this resort. The only real benefit is the middle shelf liquor you get from the preferred bar that you will not visit during the day since it's too far from the pool

The beach and waters are filled with seaweed and therefore inaccessible for the most part. There are tractors on the beach attempting to contain the seaweed, but with little success. There are 3 pools, one of which is supposed to be "Adults Only"; however, this is not enforced by the staff and there are children constantly in the Adult pool. Customer Service, cleanliness, maintenance, housekeeping, food selection & preparation were all very good.

The family was treated to a wonderful experience and meal at the Bordeaux. Thanks so much to the great service of Roberto Joel @robertojoel and team. I highly Suggest you add this to your dinner plans!

Esequiel was an amazing server at Portofino on the property. HIGHLY RECOMMEND ASKING FOR Esequiel!!!! we came to the property for my mother‘s 80th birthday party and between this and the other restaurants on site we enjoyed this one the best

Beautiful resort, friendly staff, lots of food options and bars, entertainment nightly. Enjoyed our stay immensely.