Dreams Riviera Cancun Resort & Spa

Our waiter esequiel was the best waiter we have ever have serve us he was very nice and had amazing service we were at the seaside grill and he really made the whole experience way better.

Hector was fantastic! The food was beautifully presented, and the service was excellent.

This all inclusive resort is not worth it. The staff had horrible manners. We were stuck waiting hours for food and water. Asking for a drink at the swim up bar was like pulling teeth and greeted with a glare from the bartenders. There wasn’t a lot of “upscale” activities, these were all things we could see in the states. The pool was dirty, chipped tiles, dirty grout, pieces falling off the wall. I could go on. I just know I won’t be staying here again

Great resort, but showing its age. Not all cabinet doors closed fully or would stay closed. Chips off many wall fixtures and floor tiles. Nothing show-stopping, but it is apparent. Energy drinks are only available for purchase although alcohol is included at no cost (very disappointing). Food choices can vary between app menu and the printed paper menu (available upon request at each restaurant) and should be more consistent. Staff was amazing and wonderful! Overall a great vacation with just little critiques, hence the 4/5 rating.

Worst Resort experience ever. Took my kids and grandkids to my niece’s wedding. We had problems from check-in to check out over 7days, as did most of the other family members and friends in our party. Every time I went to resolve a problem I had to wait due to other guests working through issues. It felt more like a prison than a resort, except food and service is probably better in prison. The staff continuously would either ignore you or roll their eyes. Unless you spoke Spanish you were treated like a second-class citizen. I spoke with several staff members that were actually courteous, they mentioned management wasn’t good and they too were not happy there. The only thing Hyatt about this Resort was the name. When I mentioned this to one manger, he laughed at me and said “this is Dreams not Hyatt” then laughed and walked away. We were promised room credits to resolve some problems, then at checkout they were not honored. I tried to explain this at checkout, and they just played the language barrier card and basically said if I did not pay my bill in full they would not let me off the resort, basically I was held hostage. The beach looks nothing like it does in the pictures, it was nasty and dirty. I do not wish this experience on anyone going on vacation.