Dreams Riviera Cancun Resort & Spa

We had a fantastic time. The staff is so great to the guests! The hotel really tries to make it fun for all ages. Many events and fun for everyone. Special chef table, pop up taco bars, pop up children's food and games just a few. Pedro Cosco, pool concierge tops! The facility is so nice. We wanted for nothing. Thank you to everyone

Armando is the best. Get the Mayan coffee at the end. Soooo good!!

Reconsider booking this venue for weddings!! I was a bridesmaid for my sister in law. Our bride had constant issues, from failures to provide promised upgrades, to being denied a simple request of empty champagne flutes to toast with the bridal party. Our groom’s promised room was one of the smaller ones and the grooms party didn’t even have the space to get dressed (they had to use mine and my husband’s suite). When we tried to order room service for the bridal party while we were getting ready, they told us that it couldn’t be done because it was too big of an order. Mind you it was just a lunch order for seven people, i.e. the members of the bridal party. Because of this, the bridesmaids had to go back to their own rooms in order their own lunches that would then only be delivered to their corresponding rooms. Even doing all of this the food did not come for an hour and a half. When they finally delivered the food, the bride asked if they could please bring up some honey mustard for her chicken and the person who delivered it said that he could only bring it if the kitchen tells him to bring it. We also made a request for straws for four hours and they were never brought to us. Also directly after the ceremony, which was done right on the main steps of the lobby, there was no one there to cut off access. Therefore, while we were getting our photos directly after the ceremony, there were several times that other people were walking down the steps or crossing over into our shots, even though we had reserved the space. Outside of the wedding, there were also problems with the preferred level. My husband and I upgraded to a suite to have more space for us two, and our daughter, and we were promised an exclusive private breakfast as well as a bottle of an alcohol of our choice. We never got the bottle of alcohol (I actually requested for it to come earlier in the day because I wanted it for the groomsmen. It was actually kind of funny that it never came at all!), and the supposed preferred member breakfast was actually way worse than the general public breakfast buffet (which I will admit was pretty good). Overall, staff helpfulness was mixed. Some of the staff were truly great people and super helpful while others seemed to be tied down to arbitrary rules that were not in the best interest of the guests— especially guests who had come specifically for a wedding. Again, I do not blame the staff at all, I truly believe that it is based on an institutional issue with rules that don’t make sense and are not service forward. For positives, I did find it very accommodating for kids. My daughter who is three had a great time.

We had a wonderful dinner thanks to our waiter Armando. Make sure to get the Mayan Coffee

We had a great time on spring break with family and friends. The customer service was great and the entertainment team was awesome. We enjoyed Miguel taking our family on the bike tour and making sure everyone had fun. Definitely a memorable spring break trip for 2026