Dreams Riviera Cancun Resort & Spa

We had a wonderful stay at Dreams Riviera Cancun with our family, and what truly made our experience special was the incredible staff. Everyone was so kind, attentive, and genuinely caring, especially with our little boy. He is a very picky eater and basically only eats pasta and fries, and the staff went above and beyond to make sure he was happy. Even when those dishes weren’t on the restaurant’s menu, they would kindly prepare them for him and bring them to our table. Those little gestures meant so much to us as parents and made us feel truly welcomed and cared for. A very special thank you to Juan, Lilly, Angeles, and Pedro for being so wonderful with our family and especially with our son. Your kindness, patience, and attention to detail made our vacation even more memorable. We truly appreciated the warm hospitality and the family-friendly atmosphere. We would happily come back and recommend this resort to other families looking for a relaxing and welcoming vacation. Thank you for making our stay so special!

The experience was memorable. Everything within the resort was great. I didn't find the need to explore outside resort. Breafast buffet was my favorite. Loved the chilaquiles bar and cafe con leche. Ordered room service at midnight and arrived within 20 minutes. All staff made it a point to remeber our names.

facility is old. staff are friendly food is above average beach is not good no much outside shade area no public place with AC for sitting/gathering fitness center is small location is not the best

We booked a Premium Deluxe Ocean View room from 9/17-9/22/26 at Dream Riveria Resort & Spa. Upon arrival during the check-in process, we were offered an upgrade to a double bed Ocean Front or Premium king bed , and timeshare presentation. The room we were initially assigned was a partial ocean view , after showing the Ft desk our reservation, they moved us to a garden view claiming that it was an ocean view room and were unwilling to relocate us . We clearly felt that this was bait and switch since there was not a view of the ocean and what we paid for. Beware of the high pressured sales pitch and bait and switch tactics. Looks like they oversold rooms since 2 weddings were held over the weekend. The worst part is that they clearly tried to convince us that room 2435 is ocean view, not garden view .

We had a very disappointing and unacceptable experience during our stay. Given the reputation of this group of companies, we never expected that even basic necessities such as suitable food and a functioning elevator would not be properly provided. The food was a major concern. Shortly after arriving, I became extremely sick and started vomiting. The following day, I continued vomiting and experienced severe stomach cramps and diarrhea, which resulted in an entire day being lost in my room. Unfortunately, there were also very limited food options available for dietary needs. There were no proper gluten-free options and virtually no vegetarian choices, leaving us to survive mainly on fruits for the entire five days. This was extremely disappointing and not what we expected from a property of this standard. The elevator was another serious issue. We were staying on the fourth floor, and the elevator was not working for the entire six-day period of our stay. This meant having to climb four floors multiple times a day. Given that I was already unwell and experiencing severe stomach issues, this was extremely difficult and completely unreasonable. We brought the elevator issue to the attention of the front desk. A staff member named Fernado assured us that he would look into moving us to another building where the elevators were functioning, but we never heard back from him. The following day, we approached the front desk again and explained the situation to another staff member. After hearing that I was suffering from diarrhea and severe cramps and that climbing four floors four to five times a day was particularly difficult because of my condition, he promised to arrange a room on the ground or second floor by 6:00 p.m. We also paid extra for an ocean-view room, so we understood that moving rooms might require some compromise, but we were willing to do so simply to have basic accessibility while I was unwell. Unfortunately, we never received the promised call or any follow-up. At that point, we decided that continuing to approach the front desk was simply wasting our time and energy. What was most disappointing was not only that the problems occurred, but that our concerns were repeatedly acknowledged and promises were made, yet nothing was actually done to help us. The front-desk service was extremely disappointing, the food options were inadequate, and the lack of a functioning elevator made our stay unnecessarily difficult. Basic guest needs should not be treated as an inconvenience, particularly when a guest is clearly unwell and has repeatedly asked for assistance. Overall, this was a very poor experience, and certainly not the standard we expected from your group. We sincerely hope that this feedback is taken seriously and that steps are taken to ensure future guests do not experience the same lack of support, communication, and basic facilities.