Dreams Riviera Cancun Resort & Spa

We just got home from a week at Dreams Riviera, we traveled with my 11 and 7 year old sons, here’s my honest review: We were in a Preferred Club Double Ocean View Room, for reference Pros: - resort is VERY small and easily walkable - every single staff person was so incredibly kind and helpful. Ozzy on the entertainment staff was absolutely delightful and got my kids involved in so many things during the day - housekeeping was amazing - the hydrotherapy circuit at the spa was very serene and honestly the highlight of my trip. Sharon, at the spa, was an angel. - preferred club is the way to go, it was the only place we had good drinks - my younger son absolutely loved the kids club and spent a lot of time there very willingly Cons: - the room layout is not great for families. There is absolutely zero privacy for those using the toilet or shower - we found majority of the food to be terrible. We are not fussy people in the slightest but it was so bad that I started to get disappointed when I noticed myself getting hungry 🤣 - drinks were equally bad, it didn’t matter if we tipped or not (and we did tip generously). I ended up just sticking to wine - the service in the restaurants was SLOW. And they always brought out our kids food 10-15 minutes before ours. They’d be done and ready to leave before we even got our food. - to piggyback on the above, on our last night, we went to the buffet. There were 2 weddings happening that night and as a result (I'm assuming) the buffet had a singular person waiting on all the tables. we were sat, had eaten our food, and left without anyone checking on us or getting us drinks. - despite checking at all hours of the night and early morning we were never able to get a reservation at the teppanyaki tables and the resort was not at all busy - evening entertainment starts kind of late for kids. After playing all day long both my boys were done by 8pm and we missed a lot of shows. - sargassum was so so so bad, we couldn’t use the beach at all. 100% not a resort flaw, just a fact of life in Cancun right now. Just something to keep in mind.

We had a wonderful experience! All the staff is great and learned our names. Abraham did a great job taking care of us and exceptional service. Irwan with the entertainment staff did a great job keeping everyone having fun and laughing. Jose the bartender was phenomenal, amazing drinks and service!

Our stay at this resort was amazing, and it was the perfect choice for our family! One of the things we loved most was how convenient it was, only about a 30–45 minute drive from the airport, which made traveling with kids so much easier. The rooms were spacious, comfortable, and impeccably cleaned every day. The entire resort had a warm, family friendly atmosphere, and every staff member we encountered made us feel genuinely welcome. A special thank you to Chef Geovanny, whose food was absolutely incredible. Every meal was delicious, and by the end of our stay, we still couldn’t decide which dish was our favorite! We also want to recognize Manager Abraham, who consistently went above and beyond to ensure our family had an exceptional experience. His attention to detail and genuine hospitality truly stood out. Finally, Walter and Pedro provided some of the best service we’ve ever received. They were friendly, attentive, and always made us feel like valued guests. We found ourselves asking for them whenever we had the chance because they were simply phenomenal! Thank you to the entire team for making our vacation so memorable. We can’t wait to come back and would highly recommend this resort to anyone looking for a relaxing, family-friendly getaway.

El patio , and porofino staff was spectacular along with all the entertainment team!!! Izzy made my kids feel part of everything and he’s an all around good person to be around!! Back to the food these restaurant are a must while visiting! The manager Abraham took care of my family got us in and situated quick made sure it was an experience for my kids to remember. Chef geovanni whipped up some special dishes and if there was something we didn’t like or want to have on the menu he didn’t mind making it! He also cooked me up 4 styles of barricuda that we fished the morning of for lunch!!! The waiters are 5 star Walter is a must visit he makes you feel at home and keeps your cups filled no waiting! Drinks come food comes everyone’s happy! Pedro at oceana and Portofino was a bad dude he took care of us so well these guys are a great team and a must visit!!!

We had such an awesome time! The resort was beautiful. We have two girls, thirteen and seven, the entertainment team of Yael, Jonatan, Erwin, Karla, Uzzi, and Francisco made our trip special. These guys were great and were especially awesome with the kids and all of the activities. We highly recommend Dreams Riviera Cancún for all, especially families with children.