Dreams Riviera Cancun Resort & Spa

had a wonderful stay at Dream Resort in Cancun. The overall experience was easily a 4/5. The resort was beautiful, the staff was friendly and attentive, and the atmosphere was relaxing from start to finish. One of the highlights of the trip was definitely the spa. The treatments were exceptional, and the spa area itself was peaceful, clean, and luxurious. It was the perfect place to unwind and added so much to the overall vacation experience. The food, amenities, and beach access were also very enjoyable, making it a memorable getaway. I would absolutely recommend Dream Resort Cancun to anyone looking for a relaxing and enjoyable vacation experience.

I'm glad I'm writing this review after our visit instead of the first 2 days of our experience where I would have given this resort zero stars. We arrived on Wednesday, and the reception did not appear to be busy. We were told that our room would be ready at 3PM and surprisingly our room was ready well before that. We were able to enjoy the pool while we waited for our luggage. After being in the pool for quite some time, we returned to the room and our luggage had not yet arrived. We called down and were told we would have it in 15 minutes. Didn't happen. After over an hour, we went to the reception and our luggage, as well as our friend's luggage were still sitting outside in the hot sun. We claimed our bags and were reprimanded by a bell man that we were not allowed to take our own luggage to the room. We watched as it was loaded onto a baggage cart and was delivered nearly 45 minutes later, after 7PM. The second day, we returned late afternoon from the pool and our room had a very strong chemical smell, like varnish or paint. We called down to the desk and asked for another room because that kind of smell does not dissipate quickly. A maintenance man was sent up to the room, said he didn't smell anything, turned around, and walked away. We then went down to the front desk and spoke with Franco. As we explained the situation, a smirk was on his face as he had no explanation and his response was to "open the windows" and that no rooms were available. We asked to speak to another desk person and got pretty much the same answer, except he did offer to give us a different room although it was a significant downgrade from what we had paid for. These answers didn't solve a thing, and front desk staff was made keenly aware of that. This is when Daniel, the Assistant front desk manager got involved. He understood our situation and wanted to make it right. He was able to move us to a very clean room which was a downgrade for one night, then we were moved to an excellent room with a great view for the remainder of our stay. The room was very clean and comfortable, although a couple of evenings were missed by the turndown service crew. Daniel also arranged for a few extras for our trouble, and worked with the restaurant staff to make our dining experiences very memorable. Hector the Seaside grill manager, was very accommodating, and Ignacio and Israel, our waiters, did an outstanding job with wonderful service. The food was wonderful and we were encouraged to try different things that turned out to be very tasty. Portofino (Italian) and HImitsu Teppanyaki restaurants were very good and worth the visit. Just make sure you have reservations for the teppanyaki tables and enjoy the show! El Patio (Mexican) restaurant really stood out with Carlos the manager, and especially Vincente the waiter who provided excellent service, and an amazing dessert show preparing Mayan coffee. Dont miss it! Eddy the chef provided us with a very pleasant surprise the last day that made this something we won't forget Anel in the preferred lounge was wonderful and funny and always made sure we had enough cocktails. Viktor, our pool waiter always made sure we had enough to drink. After the rocky start, and all that was done to make it right, we definitely would be willing to give this resort another visit in the not so distant future.

This is our 4th time at this resort. We have been to Breathless and Secrets on other islands. This was a Air Canada vacation package. We found out that this same package was less expensive if we went with Air Transit. Food and Service was wonderful. Huge problem with seaweed. Hotel could have done a better job at removal. Was not able to enjoy the beach and Ocean, A HUGE DISAPPOINTMENT .Preferred room - turndown service was inconsistent and daily allotment Pringles & M&M were a hit and miss. Our appreciation to the following staff that made our trip so memorable with their warm service and smiles: Portofino staff: Abraham, Pedro, Cindy, Oscar, Eden, Victor and Jesus ( wonderful pastry chef !). Bordeaux staff Manuel made us a flaming crepe for our desert. How Generous ! Preferred Club staffers - Jacqueline and Bryan were wonderful to deal with. World Buffet staff always give us the same table and excellent service - Valarie and Martin. Seaside Grill - Arsenio and Eden and Estela made us feel at home. It is the staff at this resort that made all the difference. Thank you !

I am absolutely loving Dreams Riviera Cancun! Today is day 11, and I don’t want to leave. Our room is a tropical view on the 5th floor and it is beautiful. There was no need to upgrade. The grounds are meticulously manicured and the staff is always busy pruning, watering, mowing sweeping! Cesar is the Entertainment Manager and Nicholas is the supervisor. They are both very professional and always so helpful. Jonathan, Uzzy, Vivi, Karla, Yael and Erwin were all so helpful enthusiastic and fun! Uzzy play excellent Ping Pong and will always be a challenge for the best player! The Spa and Gym are beautiful and Alfonso the gym manager is there with a friendly smile to greet and assist guests. The Spa staff is always friendly and welcoming. It smells amazing in the Spa and in the Gym. The restaurants here are beautiful and the service is excellent! We saw Gilberto several mornings at the World Cafe. Always smiling and eager to greet us. Hector is the restaurant manager at the Seaside restaurant and the Oceana. Hector is very professional and welcoming to everyone. I did wine tasting with the Sommelier- Kevin, and I watched the Tequila tasting - Sommelier- Pedro. They are both so friendly and knowledgeable! Francisco, the waiter at the Himitsu greeted me by name every time I saw him! He was very sweet! I think he related to me, as my grandparents were from Mexico. We enjoyed sharing stories. Manuel, the waiter at the Bordeaux pampered me at dinner with rose petals! Manuel’s service was over the top and dinner was excellent. Carlos, was our wonderful waiter at the Portofino, where we had the amazing Ossobucco! YUMM! Vincente, our waiter - The magnificent decor at the Mexican restaurant, El Patio impressed me as did Vincente’s attentiveness. We really enjoyed watching them make Spanish Coffee with the flaming of the glass and the liquor. Last night before dinner we visited Jose at the Baracuda Bar to say, “hi”, and Alejandro at the Sugar Reef. Jose can speak Mayan, and it was so interesting hearing about the history. Alejandro was so friendly and made the most delicious drinks! And Isai, our faithful room attendant always made sure our room was “perfecto!” From the carefully displayed coverlet to the precious little flowers he left each day. We always appreciated his attention to detail in preparing our room. I would definitely return to this resort and recommend to my friends and family.

Let me start with the highlights. The staff were friendly and interested in making our time there receive the maximum of care and fund. This is a group of very hard-working people, and I commend them. They are the backbone of this establishment. In addition, we had several food highlights. The Mexican food was extraordinary. That is the main reason why we came to Dreams! In addition, bars, and specialty shops, such as the coffee shop, were dependable as far as Quality. I would like to take this opportunity to recognize some of the staff members who made our stay special. We had cappuccino every morning that was expertly prepared by Sergio, or Checo, as we finally called him. He always took the time to have conversation with us to inquire about how our stay was going. Anel in the preferred memories bar, always had a pleasant disposition as she engaged us with kind back and forth conversation. She made us look forward to being in the bar! Oh, and great martinis with a side of humor, Hiuberto! Juan in the French restaurant was one of many servers who provided a professional and caring dedication to our needs. He was adapt in handling conversations in English, Spanish, and a French that matched my limited knowledge of that language. Additional mention for proficient service is reserved for Shantall and Giovanni. In the buffet, we were greeted by Magdalena and who remembered our names and continued conversations from the previous day. So lovely and friendly! Sorry for the seaweed. Out of your control. Be careful not to let little repairs and touch ups get out of control. Stay on top of them (decorative twine on railings).