Dreams Riviera Cancun Resort & Spa

Fabulous!! Weather was amazing! Oliver had us covered with the pool drinks. All the restaurants had wonderful food! The seaweed by the ocean was horrible, but not that resorts fault….coming from Africa…

Beautiful resort with very friendly staff. Great for kids and adults. We were there to celebrate several birthdays and an anniversary. Everyone made us feel welcome and celebrated our milestones with us. Oliver, Jonathan and Jimena from the entertainment team were fantastic. Oliver tho with his infectious smile that talks you into participating in any activity of which all were fun, always took a minute to say hello and ask how our day was going. He is a gem! We were lucky to have Santos as our waiter for a couple of the evening dinner events and he has a great sense of humor! The evening entertainment, from the lobby singers to the shows was also enjoyable and family friendly. We would definitely go back again.

We stayed at this hotel with a large group for a birthdays/anniversary celebration and it was SO MUCH FUN! Our group consisted of kids, as well as adults- and again, everyone found something they enjoyed each and every day. We particularly want to recognize Oliver (entertainment), Ricardo (Server), Eddy (Server), Santos (Server), and Lenry (Server) - although really almost every staff member we encountered was great. Oliver particularly, however, really went above and beyond every single day for our group! Rooms were a little small/tight, but we didn't spend a ton of time in our rooms overall, so it wasn't a huge deal. Food overall was good- again, we enjoyed it.

Over all - the staff were the absolute BEST part!!! Oliver, Francisco, Pedro and Santos especially really stood out for us. Their entertainment / Service really went above and beyond. Jawrhmy for house keeping also left a really special place in our son’s heart. She made sure his “babies” (his stuffies) were always looked after and set nicely in his bed for him to admire each day. Absolutely incredible humans! We cannot say enough incredible things about them. Our son felt so special each time he saw these lovely people. That being said: we’ve also stayed at Dreams Playa Mujeres. While checking in to Dreams Riviera Maya we were told “ah yes. Since you’ve stayed at a dreams resort before, you’ll see the same and experience the same” essentially is how it was described to us. We found this to not quite the case. We found the pool deck & chairs to not regularly maintained and cleaned (broken chairs we often had to change out ourselves and bird poop all over, often for days in the same chairs and spots before every being cleaned). Despite tipping, we found drink services all around to be very slow and very few and far between. Except David! He was amazing ❤️ we loved him too. The evenings were unbearably LOUD with every wedding. At 9:30 every evening the DJ would consistently turn the volume up higher and higher and higher blaring the same play list over and over and over every night. It got quite tiresome. Despite having a sound machine, we still didn’t find that to be enough. We never had this issue at all at Dreams Playa Mujeres. Many inconsistencies in the rooms as well. My in-laws and us both reserved the same rooms, ours we were informed (just like DPM resort did) would have a pull out couch bed for our son, it in fact did not. However they did bring up a rolling cot for him and set it up in a quick time frame given we were exhausted from travel and it was getting pretty late in the evening by the time we were checked in and to our rooms. The first two nights they were not able to accommodate both parties of our families even in the same building which made its own set of challenges - when it came time ti being able to switch rooms so we were in the same building (same floor as well in the end) no one came to assist in making sure they found where they we’re supposed go and toted all their things in their own. To add, we were both “Preferred club” for both resorts. Over all - we wouldn’t stay here again BUT we still had a fabulous time. And the food at this resort is incredible!! The only one we didn’t enjoy was Seaside Grill (and just never had a chance to try Oceana) - the buffet and Asian place were by far our top favorites- with a close next was the Italian place.

Resort was Great.Beach has Seaweed