Dreams Riviera Cancun Resort & Spa

The resort is on the water, but due to an overwhelming amount of seaweed, ocean swimming was not an option. The check-in process was challenging, requiring multiple trips to the lobby. The room was comfortable with a balcony that overlooked the courtyard. The mini bar was reasonably well stocked. There was no ice bucket, which turned out fine as there are no working ice machines. The breakfast buffet was more than ample, with most hot foods made to order. The poolside grill one day had ZERO condiments, but just that one day. Most restaurants had ethnic themes (Chinese, French, Mexican,etc.). The quality varies from one to another. There are multiple pools, including one for children which was a big hit. Consistency in communication was problematic, as not all staff appeared to understand English well enough to grasp all issues presented. The grounds were remarkably clean and well maintained. The staff worked hard each and every day

Vivi and Oliver led us in a water aerobics activity. It was challenging but accessible. The staff is so light hearted and fun. This resort is luxurious and peaceful. I'll be back

I took their water aerobics class and had such a great experience! The class was fun, upbeat, and surprisingly effective. The instructor made everyone feel comfortable, no matter their fitness or movement level, and offered modifications throughout the workout. I loved that it was low-impact but still gave me a great full-body workout.

Everything is great, we no have complaints, the room it’s very good, and the staff it’s super friendly, de pools are very fresh, We want say thank you to Oliver and Vivi, they are amazing in the entertainment team !!

We had a great trip with our family and friends. We were 4 adults and 3 children (9, 5, 4 years old). The resort was beautiful and clean. The main highlight was the staff in the restaurants and at the pool. They went above and beyond to ensure we had a great trip. Of note- Gilberto at the buffet- 10/10, kind, funny, incredible with the kids and always ensured never an empty mimosa!!! At the pool: David, Israel and Ricardo. The most incredible service team, they were SO much fun and the kids loved them too. Full hats off to Pedro Cosco- the pool concierge. Pedro made sure we had a great week from day 1. He helped us lock down a Cabana bed for the week and took care of anything we needed. Not just a staff member but an incredible guy who works incredibly hard. He was patient and helpful. We looked forward to seeing him every day and catching up. The staff made us feel like we were welcome, safe and were willing to help with anything. The activity team (shout out Manuel!!!) were incredible. Our son Forrest had the time of his life and it was thanks to the incredible activity team. A resort is nothing without good people and Dreams Riviera has the best! Thank you so much. -Lauren and Greg (Fam Greg)