Dreams Riviera Cancun Resort & Spa

The staff here is second to none. After 5 trips to Mexico, dreams riviera Cancun’s staff blows all the rest out of the water. It’s a smaller resort compared to grand sunset princess and iberostar, which I loved. Everything was easy to find and there wasn’t a long walk to anything. The dining was phenomenal and in every restaurant they were more than accommodating to any request. The dress code was casual in almost all the restaurants which was nice because you could wear shorts on a warm night instead of dress pants. The bar with swings on the beach was our favorite hangout and the service there was beyond phenomenal. We had a server named Israel Cruz that took good care of us all week. By the end of the week it was sad to leave beaches he seemed like more of a friend than just a worker, taking time to engage in conversation and really get to know us, and us to get know him. At the end of the trip, this was my favorite resort iv been to in the riviera maya and I highly recommend it. The entertainment staff, the food, the staff and of course the top shelf drinks... it was all great.

Last year in May, my now husband and I embarked on a journey to Mexico to find the perfect spot for our destination wedding. We fell in love with Dreams not only for the service, but the attentiveness of the women in the wedding office. We looked at 4 resorts and Dreams was the only resort that did not make us feel like a money bag or just another couple. Plus their back up plan was the most beautiful ball room compared to the other four we looked at. We booked our wedding date and got married here May 12, 2018. It was hands down the BEST decision we could have made. From the moment we booked, the professionalism and directness of the wedding planning was top notch. We received Fernanda Monforte as our wedding coordinator and I cannot speak highly enough of her. Through every email and message sent long distance, she was efficient, thorough, and caring. She made all of my requests and assisted me with her expertise in areas I was not sure of. She knew the budget we wanted to stay in and she respected that. Upon arriving at the resort, she met us the first day. Needless to say, we were so excited to meet her because we enjoyed her personality so much through emails, which says alot! Our meeting with her was very organized and everything was perfectly in place. Unfortunately, on the day of our wedding, the weather did not cooperate. If any one else other than Fernanda was on the other end of the telephone line while I was getting ready that day, I would have been freaking out. But my now husband and I trusted her as well as her expertise and we took her advice. She created the MOST beautiful wedding for us with a back up plan. Our guests could not stop saying how hard everyone worked and how beautifully it had come together. Her kind demeanor was the icing on the cake. I felt like we were old friends through the entire process and to be honest, my husband and I were sad to say goodbye to her! The resort itself is GORGEOUS. Our guests could not have been more pleased with their rooms, their meals, and their selection of activities. The grounds are kept top notch at all times. I also cannot speak highly enough of the spa. I received a facial from Christine with my mom and mother in law before the wedding. I liked Christine so much, that I even booked my massage with her. She was so attentive to all the tense areas in my back and provided me with a stress free time. We also utilized bringing the spa to my bridal suite to get ready. The entire process was flawless. People were bringing extra chairs, and supplies, and the women made my bridesmaids look beautiful with hair and make up. My bridesmaids showed them pictures and they replicated them flawlessly. We also had a private wine cellar dinner which I highly suggest for a special occasion with family. It was so intimate, and beautifully decorated. There were rose petals across the table and the food was amazing. Our guests also raved about our food at our wedding and how amazing the service was from all their waiters and bar tenders. Ivan, by the pool, is the best server! He not only was very quick, but he made all of our guests smile with his wonderful sense of humor and wit. We also used Adventure Photos for our wedding photography. Huber is the BEST! He had the most wonderful ideas that were so different and unique for our wedding. He made the most out of the weather and got a BEAUTIFUL shot of us in the rain. He stayed up late editing our wedding photos and we chose them and had them on a USB by the following day. We absolutely cannot wait to come back to Dreams Riviera Cancun in the future, and give them a 10/10. It does not get much better than this!

Upon arrival, we were treated with professional courtesy by all staff. The introduction to the facility and its amenities was thorough, yet not time consuming. The room was as beautiful as we expected and looked exactly as depicted on the website. The toilet and shower doors, however; could offer more privacy in the event visitors were in the room. The variety of restaurants was excellent and each offered a variety of menu selections to meet everyone's taste. Meal preparation, presentation and quality was wonderful. The service was spectacular and was not limited to waiters and waitresses but, to all staff as they availed themselves to us regularly. Wait staff could not have been more professional or congenial; their counterparts in the USA could learn something from them!

What a fantastic hotel. The staff couldn't have been more friendly or helpful. From the moment I checked in until I left. Incredible experience!! We were greeted by the friendliest, most attentive staff. Everyone was personable and truly cared about wanting us to enjoy our stay. The resort as well as the surroundings are amazing. The grounds are beautiful and well maintained. The pool is gorgeous and the views are second to none. There is plenty of space for seating on the beach and as always with all Amresorts the poolside and beach side service is phenomenal. The food is excellent at this resort world class to say the least. From French to Japanese fish to nachos there is not a shortage of options to choose from. Even the pickiest eaters will have a wide variety of choices. I don't have enough good things to say about our stay!! Highly recommend. I will be coming back very soon.

We went here for a destination wedding. It's a large property with many pools, cafes, bars, etc. All inclusive food was edible, but not really noteworthy. Bartenders were attentive. Spa was OK once I was able to communicate with the masseuse.