Dreams Riviera Cancun Resort & Spa

Absolutely fantastic hotel 10/10;the facilities, excursions, gym, Pablo exercise class had me working hard, Spa.. The staff Absolutely beautiful, friendly, polite and accommodating. When travelling solo you need all the above. My hotel room 10/10 dakozi flawless. I have special dietary needs celiac disease, also a Pescatarian- my dietary needs were met, the chiefs are top tier. I would definitely recommend this hotel

I stayed here for a week as solo traveler. I was offered room upgrade unexpectedly. Property was very well maintained cleanly, all staffs were very friendly. My checkin process was very smooth and fast upon my arrival. I was worry abit about food because some reviewers warned food poison or qualify. I mainly used all restaurants rather than Buffet and i enjoyed most of restaurants. Specially Tepanyaki, french, Italian. The reason I gave less star rating is due to lack of evening entertainments and preferred member service. Show or entertainments programs are very repetitive and lack of varieties. Example, same singer during whole week. Next time, if I stay here, I won't choose preferred member unless I want to use member only breakfast restaurant and lobby access. Member only beach doesn't much different than regular guests. I wouldn't visit here during peak season because resort made too many paid gazebos but not many shades for regular users. Other than that, I enjoyed my overall staying and recommend here if you want to spend peaceful and calm stay. It is good size resort that you can easily walk around.

The staff was very accommodating pleasant and helpful!! We celebrated a birthday and anniversary and they made it very special!! Rating is Excellent for staff we got to know! ( Santos, Juan, Ignacio, Lily, Carlos, (Alexander at premiere club “) Sandigo at beach bar and Enrique at rendezvous bar - They all made our time very welcoming and special!! Thank you and Grateful from Mark n Peggy

The complex looks nice, with the infinity pool, the night lights, the spa, the lobby and the wild life with the animals living around. The staff is very attentive and there to help you with anything. Fire show was nice, the spa too. The food and drinks weren't consistant, for example we had a great diner at Oceania, served by Mariel Lara and Gabriel, whilst the lunch was so so. Same for the drinks, the cocktails at the prefered bar were great, while the ones by the pool were so so. The rooms are decent but did not look 100% clean, and the recurring smell of paint was a bit disturbing. But on rhe other hand, any maintenance requests were addressed and resolved very quickly.

The place is beautiful. But what brings us back is the exceptional service from staff. Wilbert and Anel made us feel like Kings and Queens. Great service.