Dreams Riviera Cancun Resort & Spa

We once again had an amazing trip with Dreams Riviera Cancun. It was my 4th time back, and I am still amazed by the service, attention and hospitality this resort offers. The restaurants were top notch, but I would be remiss if I didn’t mention those individuals who made our trip especially special. Pedro at Portofino is by far the best server we have had, and the entire culinary team at the resort are amazing. Abrahan and his team at Portofino went above and beyond any possible expectations we could have had, and Chefs Eddy, Giovanni and Victor prepared some of the best food we have ever had the pleasure of eating. The entertainment at the resort was also fantastic, and a huge shout out to the entertainment team (Erwin, Uzzy, Johnny, Yael, Vivi, Patty, etc.) who kept the energy high. We had an amazing time and would highly recommend choosing Dreams Riviera Cancun for anyone’s next trip.

Overall, we had a great trip. We were with wonderful friends and family, which made the vacation very enjoyable. The biggest disappointment was the restaurant experience. The amount of time it took to be seated and served at nearly every restaurant was excessive. The Mexican restaurant was by far the worst. The food was very good, but the wait times were extremely frustrating and took away from the overall experience. The hibachi restaurant, on the other hand, was probably our favorite, both in terms of the food and the overall experience. Our room was very nice. It was a little on the smaller side, but paying extra for the ocean- and pool-front view was worth it. The only downside was that our room overlooked the kids' pool, so it wasn't quite as peaceful as we had hoped. I understand that's simply the luck of the draw but would be nice if they asked the ages of who's staying in the luxury rooms. One suggestion would be to extend the live music in the lobby later into the evening. We really enjoyed the live singer, but once the performance ended, the only real nighttime entertainment option was the club. Keeping the lobby entertainment going a little longer would provide a more relaxed evening option for guests who aren't interested in the nightclub scene. Also, with the warm temperatures, it would make a noticeable difference if the beautiful ceiling fans in the lobby were actually running. It would create a much more comfortable atmosphere for guests who want to relax and enjoy the evening. Overall, despite those few areas for improvement, we had a great vacation, made wonderful memories with family and friends, and would certainly consider returning.

We loved the hotel: all inclusive, kids club and water park, fitness and entertainment activities all day, great food including both local & international options, amazing and smiley staff, local trips & tours organized by Amstar

Had a great experience overall. Perfect value, Very efficient staff any where you go from the front desk, housekeeping to restaurants. Everyone is willing to help and not wasting any time. highly recommended

Only stay here if you don’t want to eat, sleep, or care for any type of service from the staff. Awful experience! Day one our family of 17 had to go to bed without eating. We waited a couple of hours for a table at one if the specialty restaurants because we were celebrating a birthday and when we asked for the status they laughed at us. They never stopped sitting other tables to make room for us. The only other option was room service. Their wait was 2+ hrs, mind you it was after 10 at this point and we had small children and they were out of many menu items. There was no other food options so we went to bed without eating after traveling all day. The nighty noise level (in all 5 rooms) was like nothing I have ever experienced. Night 2 a drunk guy tried to force himself into one of our rooms with a child in there and my family member was told to “calm down” over the phone while wrestling to shut the door. Same night and every night after raccoons and cats fight over the food on the floor from room service trays that never get picked up. Had to call to request pickup even though they weren’t even mine just so we could attempt to sleep. Day 3 the buffet ran out of food we ate lettuce. Food by the pool was out 80% of the time and all bars close at 5 except for the lobby away from everything else. The beach was full of seaweed that never gets cleaned so it smelled like dead bodies and you could not even stay on the sand most days. We provided this feedback and were told that seaweed is natural and they can’t help it like we are idiots. The arcade is only for children 10 and up and the “trampoline park “ is one small trampoline that was closed our entire stay. So nothing for small kids other than the pool. The cafe is fine unless you need more than 2 drinks then you are made to feel like a bother. So not convenient for big families. Their snack options are leftover pastries from the buffet, fruit salad that was syrup by our last day and sandwiches that were starting to turn colors. The spa experience was great. Alejandro at the beach bar was the only smile we saw in that place; always happy to serve. We were asked at checkout how our stay was only to be argued with when we gave our honest feedback. So at least they were consistent until the end.