Dreams Riviera Cancun Resort & Spa

This is a beautiful Hotel set in lovely grounds and staff are friendly, polite and professional. Rooms are lovely but strange layout with plunge bathtub in room behind beds so not private. Shower & toilet have slightly misted glass so not very private. You can pay extra to have plunge pool or tub outside . Mini bar was not stocked daily as stated . Room service is good . Maid service good. Restaurants lots of choice Italian was ok . French was the best and beach grill and ocean restaurant good. Buffet is good if you want a break from the sun at lunch time . Amstar is onsite in hotel that arranges trips and pick up and drop off , however they did not pick us up when we landed and did not try and find us it appeared others found them and they left without us and we then had to get a taxi and was told by Amstar we had been scammed which was not a great start to the holiday. Amstar need to be holding signs up with names on so no one gets missed. However we changed from shuttle transfer home to private for no extra cost and the missed pick up was reported . First day friend fell over in buffet as cleaner was washing floor and no wet sign and cut her knee and no one came over to see if she was ok apart from an American couple Tony and Teresa which was lovely of them . We did report the accident and my friend was given a couple of plasters. The cleaner washing floor just carried on washing floor and picking up broken plate and there were plenty of wet signs around after that. . However after complaint staff could not do enough for us which was very nice . Buffet staff Irscema and Murcico was so lovely throughout holiday. We got invited to chefs garden dinner one night which was very nice as only 30 people and was on a table with the best people Kathleen and Chip, Natasha and Vim and Chaneese and Amy and husband . Food was good and great atmosphere. Lobby in the evening was very hot as no fans and no air con but it's open but fans may help. Pool Service is amazing, Victor is the best he would check in with you so often and ask how you are offer more drinks and ask If you're ok he is an asset to the hotel and works so hard to please everyone. The pools and beach are fantastic there is a lot of seaweed at the moment and you see guys with tractor everyday so can be bit smelly but that is nature and not hotel fault they do try and clear it away. Cabanas around both pools and beach are not free and are between 80-150 dollars a day which I think is so over priced and unfair after paying for all inclusive holiday. You get wine and fruit as well but you can get that anyway as all inclusive. Why pay for it again. Entertainment is ok fire, acrobatic and decade show very good. DJ at 11pm in lobby is ok but lobby too hot to stay in most evenings. You have to pay extra to keep your room past checkout which was not great as on a night flight but we did get it slightly reduced from 150 to 100 dollars for 4 hours but still expensive other hotels do not charge. Porter did not come for our cases when leaving even though arranged .The holiday and hotel was lovely, apart from a few issues which were not great, overall it was a lovely relaxing holiday. Thanks Amanda and Emma.

Went with adult daughter. Been to Mexico many times over 20 years. I will tell you, this resort is FANTASTIC when it comes to customer service! You will want for NOTHING! Check-in, seamless. You will immediately be approached by time-share but easily escaped the full press by just being nice a prolitetly declining. Restaurants, Plentiful and many to select from. Buffet was closed the Monday-Wednesday. I assume because it was slow on those days? When open , it is never busy. You will never get a reservation for the Hibachi grill in the Japanese unless you want to eat at 9:00 at night. Reservations are impossible-so what! Go eat Japanese, you’ll see the show from your table. Great coffee and pastry shop 24/7. Rooms-Tricky if you’re sharing a room with a person you don’t want to expose …. No privacy. Everything is open. You have a toilet closet and a shower closet. Jetted bath and vanities all open to the bedroom. Didn’t care but you have been warned. Pool Area/ beach- Nice. Three pools are all together. Adult pool has swim up bar. Activity and kids pool and adult pool all within feet of each other. I recommend the sauna area. They have padded chairs in that area, and is nicely set back away from the pools. It’s quiet and in the shade most of the day. You do NOT need to fight for a chair. Relax, you’re on vacation. If a chair isn’t where you want one, move it! Bars-5 open all the time. Don’t sleep on the beach bar! It’s got swings. Beach-very nice soft white sand. Now, this time of year you are going to have to put up with a foul smell and VERY thick layers of seaweed, (or whatever that stuff is). It occurs this time of year. It’s Mother Nature. Was in Cancun in October and January and not an issue so go then if this will ruin your vacation. Staff-So VERY polite and attentive to your every anticipated need! In my book, this is what will make or break a resort, not the brick and mortar. Bike ride into Puerto Morales-Go! 10 minutes by bike, 30 minutes via beach. YOU MUST HAVE CLOSED TOE-NO STRAP shoes!!!!! Had to buy $30 Aquashoes at resort to go. ONE AND ONLY NEGATIVE———- The weddings. Hear me out! There at least 2 a day. I have been to many resorts and witnessed weddings. Congratulations! They are great! Typically they are low key, discrete and do not intrude of the hundreds of other hotel guests—that is not the case here. I get it, I am sure weddings are real resort money makers but it seems it’s their priority. Staff will clear chairs to make room for the weddings by the pool. Last night there was a wedding reception/dance on the pool deck that played loud blasting music into the night. There are rooms surrounding the pool. I felt bad knowing there were families with little kids trying to sleep. One day I came out to the pool at 9:00am and they had already cleared chairs for an event. They will also put up signs politely requesting you stay out of an area they will be using. If the resort is going to have these many events per day, they may want to make an actual event area that is more private and less intrusive to others.

Our stay was absolutely wonderful. The food was fabulous, and the hospitality throughout the resort was exceptional. Every staff member — from the service team and chefs to the managers — took great care of us and made us feel comfortable and welcomed during our entire stay. The attention to detail, warmth, and dedication shown by the team truly made our vacation special. This resort created unforgettable memories for our family, and we would highly recommend it to anyone visiting Cancun. A truly must-visit resort at least once in a lifetime. Thank you for making our stay so memorable!

I went by myself and had such an excellent time!! Some people ask me why I don't go to an adults only resort but honestly, I feel safer at a family friendly resort as a single female. And this resort was perfect for that because they have 3 pools, 1 is meant for kids, it has a jungle gym in the pool, that is where the kids want to be. Another one is for everyone and the 3rd is adults only and has a swim up bar, my favorite! I thought the food was very good but I am not a "foodie", the Italian restaurant was my favorite for dinner and the World Cafe is an all you can eat buffet and I went there every morning for breakfast. My servers at The World Cafe were Alex and Carlos and they were the absolute best!! Also, there is a bar on the beach that no one seems to know about, there was barely ever anyone there. My bartender there was Jose and he was excellent.

Everything was beautiful and great