Dreams Riviera Cancun Resort & Spa

I recently went to Dreams Riviera Cancun for my wedding! They did an amazing job on the wedding. The service was 10/10, food was amazing- everyone was impressed with the service and the food. We had to use the backup option to have the reception inside because it rained- but that still went very smoothly. This resort clearly does lots of weddings and run them very well. My coordinator Thalia was very efficient and communicated well, she made the whole experience less stressful. My hair and makeup was done by Carmen, at the onsite spa. She did a beautiful job. Definitely recommend getting a trial run to understand what you want. I’ll attach photos. Resort was clean, the infinity pool was beautiful, most restaurants are a-la-carte, but the wait isn’t very long for small groups. If there is a wait, the lobby bar is beautiful and we would wait there with a drink. Favourite a-la-carte was Italian and Asian! Pool and beach very clean. Staff would clean the seaweed often. Beach bar was really fun! There’s swing chairs and a great meet up spot. There’s also cabana’s at the pool and beach - but you have to rent these. It ended up being worth it because it’s a good meet up spot, people can nap or throw their bags there, and comes with a bottle.

The week we were there the weather decided to be windy and chilly, which hampered a lot of our plans. There weren't enough beach loungers unless you got up early to claim one, or paid a lot of money to rent a cabana. The food was just okay, nothing spectacular. Not many family activities for young kids. We expected a bit more for the money we paid.

Location: wonderful Atmosphere: fun and lively Rooms: not well soundproofed. Aromatherapy scents for turndown are a little too strong. Scented toilet paper is really problematic, as it's irritating to a woman's delicate parts. Value: good Noise level: very loud. And the rooms aren't well-soundproofed. You can hear every person and cart in the hallways, neighbors talking on the phone or balcony, plus the music level from the pool area or from weddings is quite loud. Service: excellent. Everyone is very helpful and attentive. Show them extra appreciation with tips and at least trying to speak Spanish Amenities: decent. Cabanas are a little expensive. Gym has everything you need. Most restaurants are decent (buffet is surprisingly good with lots of healthy options). The Seaside restaurant is not good, though - such a shame, too, given its location and view. Had a great time with family. Would I come here again? Probably not.

The food and drink quality is excellent - especially the breakfast buffet, the barefoot grill, 24 hour coffee shop and margarita trolly. Very impressed! There is an obsession with tipping here - for everything! The pool attendants reserve sun loungers themselves to force people to ask for help to find loungers which are obviously found and then a strong expectation to tip for the privilege- really unsavoury! The pool/sun lounger area not by the kids pool or activity pool is impacted/reduced for weddings - regardless of the time of the wedding…. I was there for 6 days and there were 4 weddings! The staff do go out of their way to help you and make your stay memorable - I was given a bottle of champagne for my birthday; you can ask for whatever you want in the minibar, but just doesn’t offset the above.

Dreams Riviera Cancun, outstanding experience, this was a Family vacation with my son celebrating his anniversary. the staff at the resort is awesome, they take care fo you. I want to mention a few of them, wish I could mention everyone by name but as you know after a few drinks it hard to remember names...LOL Alitia-concierge, Gustave / Rizo sommeliers/ Edgar bartender / Alex / Daniella / Israel / Santiago they are pool and beach attendants. / Mauricio and Juan restaurant servers. My HAT off to you ladies and Gentlemen. you are the reason I will return. Hold down the fort until I return!!!