Dreams Riviera Cancun Resort & Spa

We stayed at Dreams October 2 to the 12th,2017 I had booked a room with ocean view. My husband and I loved it, it was very well appointed, on the fifth floor so we had a nice view of the gardens, pools and ocean. There was a jetted bathtub in the room. When we checked in, we were asked if we were celebrating any important date and we said, yes, our 54th anniversary and my husband's birthday later in the month. The day after we arrived, there was a bottle of Champagne and a plate of fruit in our room. There were rose petals placed all around the edge of the tub and bath mat Then two days later, our very lovely evening maid, Mari, who turns down the bed, arrived with an armful of balloons and tied them to the curtains on each side of the bed, and then a waiter brought a chocolate cake with strawberries with Happy Birthday Thomas written in chocolate on the plate. It was lovely. The restaurants were all very good, the French one, Bordeaux, offered "nouvelle cuisine", small portions, highly decorated. We had dinner at the World restaurant one night and it was just so so but great for breakfast.There was no need to make reservations in any of the restaurants, just walk in, which was so much nicer than at most other resorts. Our favorite was the Sea Grill ( I think that was the name) by the beach with a nice breeze. The staff was very attentive and cordial and work long hours. The beach was very nice with many pallappas (?) to stay out of the sun and the sand was cleaned several times a day by a tractor with a big rake behind it. Waiters came all day to bring drinks. The pools were nice and clean. The lobby is very impressive and beautiful with many areas to sit in. I certainly would not mind going back to Dreams La Riviera.

The resort is very well laid out, beautiful Lobby area along with the rooms (certainly the upgraded one with the plunge pool) witch we stayed in. Rooms are very clean along with the general cleanliness of the resort. we also had our Wedding there (Fernanda) she was amazing I would highly recommend you seek her out if your planning your big day there as you will be a great hands! Not really many negatives to say about the place aside from there was one of the restaurants was closed as they was refurbishing it. There was quite a lot of noise from it during the day time it could be heard across the whole resort (not to mention if you was having breakfast at the seaside grill) Also I thought that some of the food was not great considering this place was 5 star we have stayed at lesser places and had better food. would 80% go back due to the resorts beautify laid out plans,rooms quality, staff are very very good.

Came to this hotel with my husband for 10 days . And the staff could not do more for you worked really hard . As for the place it's self .... well if you love weddings .. jack hammers and building works you will love this hotel !!!! 10 days of loud music to drown out the building works pure hell . Me and my husband stayed in our room most of the time as the building works were so bad . And oh forget about the welding in the restaurant by the beach while you were eating!!! So would we go back NO take note if going there .

Hotel is very nice. Was a little nervous as the neighborhood wasn’t that great. Resort sits about 25 min from airport. Open air lobby and we received a very warm welcome. Paid extra for preferred club which was nice. Guest room was large with a good view of gulf and pool. Only drawback is there is no way to shut out bathroom from bedroom. Walk in closet, toilet and shower all had doors. Sink area was open so if one person gets up earlier you may disturb the other. Air conditioning was great.

This resort is very beautiful - with the hotel only being 4 storeys high it give more of an island feel than some of the hotels in Cancun hotel zone . The beach is wonderful for long walks - yes a bit of seaweed but the hotel works very hard to keep it clean . We were however very unimpressed with the reception staff- there had been an issue with our booking and the level of benefits we had and the hotel simply denied us those and potentially accused us of printing something from the internet showing a level of booking we did not have - Cecilia and Blancha on the front desk were dreadful and need a course in Customer service - it was quite shocking and then even more shocking once our travel agent rectified the position and we were quite correct - not so much as an apology in any way and we had to keep going back to the reception to sort this, I even asked for the Manager and was pointed towards Cecilia who did not care even then!!!! very, very bad- however despite these important people's very poor attitudes despite being wrong, the rest of the staff were great. There was building work going on in the poolside restaurant but they did all they could to minimise any impact. The Pool restaurant Oceana was great for outdoor breakfast - not many people mention that and one night that restaurant was a fish place and the next a steak restaurant - both excellent. The French restaurant was most competent and the service in there great ( worth taking long trousers for!) The Italian restaurant was probably the weakest but still good. The grounds are very well tended to and everywhere very clean. The fact they were struggling with a lack of a kitchen by the Pool whilst we were there was disappointing as we had a great lunch in Oceana on the first day and then buffets there after that. They do also need to cook something other than the Paella poolside most days of the week - we were there for 10 days and only saw a BBQ once during that time - that type of service needs to be stepped up. The rooms were very comfortable but we did have 2 bathrobes that should have been binned as had holes in both - they were very quickly replaced with much newer ones. All in all very good and the Priviledge benefits worth having as a great beach area and Beach concierge and waiters there ( all wonderful and work very hard) and a nice private bar for the evenings ( great fresh Canapes)- all fabulous - one of the reasons we booked what we booked and ended up with despite the best efforts of the dreadful Blancha and Cecilia who should never treat guests like they treated us!