Dreams Riviera Cancun Resort & Spa

The food was sub-par. The drinks were watered down or made with syrups. Paid extra for Preference Club giving us a better room (I think, though not sure what we would have gotten after pre-booking an ocean front room), premium liquor at the special bar (it was not premium liquor in our opinion, basic scotch, nothing fancy), and access to special beach area, where people could sneak into anyway.

We were extremely disappointed upon arrival to find the beach completely covered in seaweed. Not only was swimming impossible, but even spending time near the water was unpleasant due to the strong odor. While we understand this can be seasonal, it significantly impacted our stay. At check-in, we were given a pamphlet stating that our Preferred Club booking included a rebate of $250 that could be used for massages. As we arrived late with our 14-month-old, we were told to settle in and return later to activate the promotion. The next morning, we received a notice saying the promotion had to be activated within 24 hours—something that had not been clearly explained at check-in. The next day, we received another notice (this time without mentioning any deadline), we went to inquire about the spa offer. At that point, we were told the $250 was not a direct spa credit, but “Leisure Cash,” and that we needed to visit a newer resort of theirs (Dreams Natura) about 10 minutes away to receive it. This condition was not disclosed initially. Since it seemed manageable, we decided to book it for Sunday, and the employee offered us to immediately schedule our massages the same day. However, after our massage, we were informed that $398 USD would be charged to our room and later reimbursed using this “Leisure Cash.” The following day, when we were ready to go visit, a supervisor named Edwin Castro told us we were required to attend a 90-minute sales presentation to qualify for the reimbursement. This requirement had never been mentioned beforehand by the employee who booked the visit and our massages. At this point, the situation felt extremely misleading and deceptive. Actually we felt like we were scammed. We asked multiple times to speak with a manager and were eventually given the name Eri Alan Flores Garcia, but told he was on vacation, with no alternative contact or resolution offered. Overall, this experience left us feeling misled and taken advantage of. What was presented as a straightforward $250 spa benefit turned out to involve multiple undisclosed conditions. We strongly encourage future travelers to be cautious and to choose resorts that prioritize honesty and customer service.

Our stay at Dreams Riviera Cancun Resort & Spa was truly memorable. The resort is beautifully maintained—neat, tidy, and thoughtfully designed, with stunning sunrise views that made each morning special. The dining experience was a highlight. Bordeaux offered a refined French menu, Himitsu served excellent Asian cuisine in a great setting, and El Patio delivered authentic Mexican flavors. Each restaurant added something unique to the experience. The staff were incredibly helpful and attentive, with a real focus on the small details that elevate a stay. A special mention to Mauricio Valerio, the manager at World Cafe, who checked in with us after meals to ensure everything was perfect—it was always a pleasure chatting with him. Thanks as well to Alex for his excellent poolside drink service, and to Antonio and Alexandre at the pool bar for their warm and welcoming hospitality. Our room was spacious and very comfortable, featuring not one but two jacuzzis, along with a fantastic view of the pools and ocean—perfect for relaxing after a day in the sun. Overall, the combination of great service, beautiful surroundings, and attention to detail made this a very pleasurable and memorable stay. Highly Recommend!

Fabulous resort, food is top tier, staff are amazing, special thanks for our pool concierge, Pedro Cosco!!! Can’t wait to go back ❤️

This was the best all-inclusive resort I've stayed at. The food was amazing, the drinks delicious, the room had amazing views, staff was top-notch. We had an absolutely amazing and relaxing time.