Dreams Riviera Cancun Resort & Spa

15 year wedding anniversary at dreams. What a special time. A smaller all inclusive resort. Good for families and couples. The staff at the pool Led by UZI made our trip! He came over and played uno with my daughter. Was very personable, fun and made her happy and smile during a little bit of rain!! It is amazing how one or two people can make the trip! He was the best through the whole week. David at the patio restaurant is amazing! He has been there for almost 10 years and made my sons night with some special fun during meal time!!! Great service and always smiling. Thanks to these two for being awesome! Good food great people, clean resort. They are keys updating and keeping looking like bend new. Highly recommend the presidential ocean front!!! So beautiful. tip on the wedding team… not helpful at all. Ayahamint. Should be fired for lack of followup and lack of customer service.

This is the second time here .. the first as a couple now as a family Who made the decision to make the most beautiful pool all adult ! If I come a s a couple I know this is a family resort ! So you cram the families into the two other pools ! Let kids in all the pools restrict ball playing and activities to the others … not a good decision! If I don’t want to be around kids then I would have booked an all adult location. Also a family in a fourth floor balcony and no lock to the balcony door is not a safety feature . Otherwise service and property and food was great .. some rethinking needs to be done . The movie under the stars is a great idea the chairs for two hours also need to be rethought . A big thank you to Carlos and Javier in the Preferred Lounge they made my morning every day ! Also to Francesco for taking care of us at the pool … you made it a better experience for all of us .

Loved my time at Dreams. We had a 2 day meeting and then free time with our families. People that really stood out were Alfredo and Bianca in the preferred lounge. They made the experience even better! I’m sad to be leaving! Can Bianca and Alfredo come back to Canada with me? I’m going to miss them!

We had an amazing time at the resort but I wanted to send an extra special thank you to Alfredo and Blanca in the preferred bar for making our experience incredibly special. They went above and beyond for our group, were warm, welcoming, and always so kind. 10/10

Great resort! Room was lovely, the preferred club breakfast restaurant the Seaside Grill was my perfect start to the day, loved it. Italian and French restaurants were my favourites for dinner. Staff all so friendly and helpful, they would go out of their way to help. I had no issues with the food, thought it was good quality on the whole, with plenty of choice.