Dreams Riviera Cancun Resort & Spa

I spent the last week there for my birthday. My daughter's birthday and my twin granddaughter's birthday. The granddaughters worked selling Lemonade to upgrade us to preferred which was an extra $650. For which we received nothing. We got no extra service. We were ignored by the waitress at the pool cause we apparently didn't tip her good enough. When we checked in we told the lady that we were on a birthday trip and told her my birthday my daughter's birthday and the day we wanted to celebrate the twins birthday. She told me I had to speak with the concierge. We'll the next morning I went to do that and stood at the desk for 30min being ignored while the lady was on her personal phone. So I walked away. On my birthday there was no acknowledgement no cake nothing. Any other time I have been preferred we all ways received cake and champagne and a birthday sign on the door. Here nothing. The next day my daughter emailed them and complained and they sent a stale pice of cake with happy birthday in chocolate on the plate and put a happy birthday sign on the door. Was only done because of the complaint. That day we celebrated the twins birthday and all we got was bad service and nasty attitudes form the wait staff and the bartender in the preferred club. The girls were very much upset over it cause they didn't feel good about the way they were treated. Then I complained and they gave us a bali, bed on the day of my daughter's birthday after I told the lady I didn't want it because it was away from the pool and we were spending the day in the pool. Then she asked where we were going for dinner and she said she would make sure we were taken care of and again it was a big let down service was horrible and we left after dinner as the waiter never came back to ask if we wanted dessert. For the money we paid for this place it was disappointing as we received no preferred service. I would never recommend Dreams resorts as this was not the first bad experience with this brand. The saddest part is that my granddaughters saved to have an upgraded experience and they got nothing for the hard work. Save your time and money and go elsewhere

This resort is absolutely beautiful. The service was amazing and we loved the food. The wildlife around the resort was so fun to watch. We stayed in a Preferred Club Plunge Pool room, and it was perfect. We were in our pool every day. We would definitely go again.

Oscar and Oliver were great entertainment!

As a family of 5 (age 10, 16, 17) we had a wonderful time here in Mexico. Food has been great - many options of resturants with great food quality. The Dreams Entertainment Staff were absolutely incredible! Shout out to Jonathan and Manuel specifically, but the whole crew was engaging, friendly, and made our stay extra special. There are activity options every hour including beach volleyball, water volleyball, bracelet making, bingo, and of course the crazy game at 3pm. We would definitely come back.

If you have Celiac disease (gluten allergy) - upon arrival do not hesitate to find Teofilo and Abram (Abraham Pech) at the Italian restaurant (Portofino), they will be your biggest advocates for your entire stay. They never made me feel like a hassle or a bother. Five of our 9 nights we went to the Italian restaurant for dinner- they made me a special surprise celiac safe appetizer and dinner each night- and everyone of the meals was delicious! It was lovely! Additionally- when I told Teo of my frustrating time in the buffet- he let Abram know. After dinner Abram walked me down to the chef in the buffet to schedule a lunch time for the next day and they took care of me with no worries or fuss!!! I wish I had done this sooner as lunch was difficult until this point. And now I know for our next visit and will see these guys right away. In addition - the hostess, Cindy Soto, and Chef Geovany were sooooo pleasant and accommodating and along with Abram and Teo made our vacation. Lastly, most of our drinks (alcohol and no alcohol) were served to us by Ricardo at the activities pool— he is top notch. Such a hard worker and always so clear and sweet!