Dreams Riviera Cancun Resort & Spa

Truly would not return. Everyone calls themselves a manager and does not work to resolve problems, instead they read off a policy book and give a cookie cutter response to every issue without tailoring it to the individual guest. One manager Edwin Perez, told me on multiple occasions that I would have to wait 3 hours for a resolution because his priority was the arriving guests and I’d have to wait. I am not paraphrasing, I am not over exaggerating. I speak both English and Spanish, so it wasn’t a translation issue either. Another manager Erick Flores also threatened to call security when we were wrongly charged on check out and stated we couldn’t leave until it was paid and next time to get things in writing. It was a terrible experience overall, and I would never return to this property. Also, the dining issue is terrible. The only place that requires a reservation never had openings over 4 nights. The other restaurants didn’t require reservations but had over an hour wait time. We had to eat at the buffet each night which was just repetitive, basic food. We were particularly disappointed with the Mexican restaurant as being in Mexico we expected higher quality Mexican food, but it was the same chips and pico/guac you get at the pool or tough meat; there was risotto on the menu on multiple occasions which just turned out to be regular rice. Drinks were watered down. I just expected more for the price I paid. And you should remember to pack long pants to gain entry to the restaurants because dressing well isn’t enough. A guest can enter their French restaurant wearing sneakers and sweats but dressed in a button up shirt, Bermudas and loafers aren’t good enough because your pants aren’t long. They definitely did not earn a return customer.

First impression was poor, honestly just felt like a number not a valued guest. Felt like everything was a money grab, and please don’t buy anything from the stores, paid $26 for a bag of Doritos for my kid. Rooms are outdated, uncomfortable beds and lumpy pillows, and there’s not really anywhere to unpack your clothes. Have to be up by 630am to get a pool chair, or pay extra for a nice cabana. The pool servers were awesome, as were the pool activities and evening entertainment. The food is meh at best. For the price we paid I expected at least a 4 star experience and it was not that.. very disappointed and would definitely not return.

Francisco, Manuel, Jonathan, Erwin, Erik, Uzzi, Vivi, Oliver, were tremendous!

Family friendly resort! We’ve been here twice. We find that the family resorts have more activities than the adult only resorts. The second time we came here we celebrated our 10 year anniversary with dinner on the beach and a reception type party to follow. We had about 30 folks come out and everyone had a great time. It was a lot of our guests first all inclusive experience so we knew we had to go somewhere that wouldn’t disappoint. The food is good, service top tier, and rooms are clean. Not a super fancy resort but great for families and a good time.

All The people That Work There Are Amazing,But When you Have a Problem They Pass the Buck.If You go to this resort make sure you have you own cup for drinks because they dont clean them very well.I now Have a cold sore.If You are Planing to golf the resort recomends hard rock be prepaid to pay 500 american dollars because the resort lied to us and said it was 180 all inclusive.also restaurants very hard to get in they promote buying a bottel of wine for90 dollars american to get right in to the restuarnt.Pools Very Cold not like some other resorts heated pools.The dreams resort not up to standars of what you pay for.