Live Aqua Beach Resort Cancun

After a couple of years always staying in the Secrets The Vine resort, we wanted to give Live Aqua a try this year. Live Aqua is generally more expensive than Secrets The Vine, so we were expecting something similar or even better. Unfortunately this was not the case, and we felt a little bit disappointed. Live Aqua compares more to a regular/cheaper all inclusive (Riu resorts for example) Food: Food is just ok, nothing to write home about. As I said, it compares to a cheaper all inclusive resort. Service: Very mixed experiences. Some of the servers and bartenders are GREAT and some other not quite. Check in experience was not very good; we were asking questions and the guy seemed annoyed and he said we could find all the info in their website. Again, not something you expect form a "luxury" all inclusive. Facilities: OK but a little bit dated. Pools: During our stay it was a constant they didn't have enough fresh towels in the pool. Seriously? 3 days with towel issues? Everyday we were told there was at least a 30 minute wait to get towels. The only thing I loved about their pools is some of them are heated which was great because of the unusual cold weather this past weekend. Having heated pools is rare for Cancun resorts so I give them that. In general we wont be coming back to Live Aqua, I expected so much more and I prefer to stick to resorts like Secrets The Vine.

We enjoyed a great stay with friends. The place is nice, clean comfortable, spacious and provides many amenities. Rooms were very clean and comfortable. Room service was also great. There were many restaurants and no one goes hungry here. Restaurants MB and Azur were the best. But also the buffet restaurant was amazing especially for breakfast. Also liked immensely the fish restaurant where ceviche was perfect. Swimming pools and the beach were perfect. There were entertainment and activities. A few things to improve or for traveler to be ready. The place is expensive. The front desk pretended to upgrade our rooms but did not do a thing. Coffee place can get slow. And a couple restaurants take forever to serve. At the end I recommend this place, but would also shop around.

Fantastic staff. Really go above and beyond to make you feel at home. Food is very good. Rooms are beautiful! The live aqua floor lounge is a must!

We had a great time. LiveAqua is amazing. The staff is very friendly and our butlers Isaias and Eladio were the best. Would definitely recommend staying here.

We booked a great deal through Delta Vacations that included seven nights at this adults-only, all-inclusive resort, plus airfare and transportation. Overall, this turned out to be one of the better all-inclusive resorts we’ve stayed at, and between the two of us, we’ve been to about ten. Arrival & First Impressions The airport transfer took about 20–30 minutes. On arrival, we were briefly concerned — the entrance is unimpressive, and arriving at dusk made the lobby and check-in area feel dark and uninviting. Fortunately, that first impression quickly changed once we settled in. Rooms & Cleanliness Rooms are very comfortable and beautifully maintained, with a subtle, pleasant aromatherapy throughout the resort. The bed and linens feel luxurious. We had an ocean-view room with a small patio. Cleanliness is excellent; staff are constantly cleaning throughout the property. Food & Dining The food was a highlight. Compared with other all-inclusive resorts we’ve visited, the food here was pretty consistently good in both quality and variety. We didn’t have any disappointing meals. A special standout: the habanero soup at MB Restaurant. Beach & Pools The water is classic Caribbean blue, and the beach is well maintained with long stretches for walking. The beach does slope, which made walking harder for me due to a hip replacement, though it was still manageable. The pools are beautiful, and two are heated. Pool seating is fairly close together, with limited shaded or private areas. Staff & Service The staff truly made this resort special. Breakfast at Siete – 7 became a daily highlight, where the waitstaff genuinely felt like family. Several servers stood out as especially helpful, friendly, and fun: Fernando, Santos, Jorge, Ricardo, and Jose. Marco, one of the chefs, even made fresh churros for me one morning — the best I’ve ever had. The concierge team was outstanding. When a wheelchair we had requested developed an issue, Paco at concierge troubleshot the problem, arranged a replacement, and kept us laughing the entire time with his playful, good-natured attitude. On another occasion, Edgar, who oversees concierge, bellhops, and the front desk, noticed me struggling to push my friend up a steep ramp to the shopping mall across the street. Without hesitation, he stepped in to help, walked us all the way there, and later escorted us back. That level of care truly stood out. Location & Entertainment There is a large shopping mall directly across the street with a mix of luxury brands, more affordable stores, and a Mexican-style market with souvenirs. Evening entertainment varied; highlights included an excellent mariachi band followed by traditional Mexican folk dancing, as well as an outdoor circus-style show featuring acrobatics, balance acts, ladder work, and aerial scarf performances. Conveniences Internet was reliable throughout the stay. When we needed pharmacy items, concierge ordered them online and had them delivered directly to our room — incredibly convenient. Who This Resort Is Best For This resort is ideal for adults looking for a relaxed, comfortable all-inclusive with good food, excellent service, and a calm atmosphere. Travelers needing lots of shade, private pool seating, or perfectly flat beach access should keep those limitations in mind. Final Verdict Despite an underwhelming first impression on arrival, this turned out to be a very enjoyable stay. We would consider returning and would confidently recommend it — especially if you arrive knowing what it offers.