Live Aqua Beach Resort Cancun

We had another amazing experience at Live Aqua Cancun! The staff there truly goes above and beyond expectations each visit. We have been many times and each time we are impressed even more with the kindness and performance of everyone there. A few special mentions to note; Marco, our pool server was really great! He has a very warm personality and checked in with us regularly to make sure we had what we needed. Filling up our ice bucket and bringing cocktails whenever we wanted them. Always had a smile and a good attitude. Our butlers, Maggie and Eladio were very helpful making our dinner reservations each day and providing the daily activities list. They had extra water and snacks delivered to our room upon request. We also got some Champagne and wine sent to the room to celebrate my husband’s birthday! Some of our other favorite people we look forward to seeing every time are Daniel at the Aqua club, he is so special; Flavio at the pool hut, we love him; Mauricio at Azur, he always takes very good care of us. He even told us about some fresh salmon that had arrived. It was nice to see Arturo and Romero too. Even though they weren’t assigned to us, they offered to help if we needed anything. We had a very special dinner on our last night. Thank you to Chef Ernesto Palapa! Chef Palapa checked in with us at several of the restaurants making sure we were happy with our dinners. He was amazing! He and Chef Manuel created a delicious surprise six course dinner for us. We really enjoyed the entire experience. Our server David timed everything perfectly. He was very personable and provided excellent service. The staff at Live Aqua really make the difference in the experience in Cancun. it is our home away from home. We will be returning to Live Aqua in January and will be looking forward to seeing all of our special friends again.

I travelled to Live Aqua with my friend from November 14 to 21 and I can’t wait to go back! I have nothing negative to say about my experience. The property is beautiful and well maintained, the location is perfect - walking distance to a mall and a close drive to downtown. The pools and beach were awesome! But overall, the staff are what will keep me going back again and again. The concierge Juan Carlos Baak made our experience so memorable - he was always so pleasant with a big smile to greet you and goes above and beyond to help you out! He is so good at his job! Thank you Juan!

Beautiful pool area. Food is quite bad, including the speciality restaurants. Ill-conceived entertainment spaces.

Arturo and Carlos were amazing butlers. Anytime I go back to Live Aqua I will be requesting them. So professional and helpful in all aspects. I highly recommend them!

PARADISE, PARADISE, PARADISE! Live Aqua is phenomenal in all aspects. The STAFF, resort layout, rooms, restaurants, bars, nightly shows, beach and view make this resort top notch. Thank you for your warm welcome Alfredo Santamaria. Ruddy and Romero were our butlers and they were fantastic. They are a great team and made every wish we have come true. They couldn’t do enough for us 😊 The pool hut team is amazing as always! Shout out to Flavio for making our birthday celebration extra special. Our pool/cabana servers were all excellent. Thank you David Gomez, Marco, Roosevelt, and Aninael for your terrific service and conversations. All the restaurants were incredible with 5 star meals and service. We are Aqua lovers and can’t wait to go back for our 9th visit! See you there 😊