Live Aqua Beach Resort Cancun

I am true believer of full ownership as saw Ivan bermont apply it. Ivan was cleaning the pool when he noticed many guests searching for a sunny spot, towels or a beach chair to relax. Without hesitation, he ran over to assist, even though it wasn't part of his job. This kind of proactive care is a true example of full ownership, showing how much he genuinely cares about the guest’s comfort and experience. Ivan’s dedication really stood out and made a positive impression. Aqua continue to hire and train employees like Ivan and your service will stand out in outstanding services

We just spent a week at Live Aqua and absolutely loved it! The service, food, entertainment, and drinks were all five-star. It was worth every dollar. I can't wait to return soon. Everyone was so attentive—Marisol, our pool waiter, was fantastic; Ricky Ricardo was a blast; Susana and the chef at MB were very attentive. El Verde at the juice bar was so good! The guys at the ceviche bar were excellent. I don’t remember all the names, but every employee made our stay truly fantastic. Thank you all! I look forward to coming back soon!

Great experience and great service, we will definitely be back soon! Maggie, Arturo, and Monica were great! Food and drinks were awesome!

Live Aqua Cancun is a beautiful, luxurious resort, and we had an amazing stay! The food was delicious, the service was outstanding, and every detail made our experience feel special. Maggie and Arturo were exceptional butlers—attentive, welcoming, and truly wonderful throughout our stay. We can’t wait to return, and we will definitely request Maggie and Arturo again!

This was our fourth time to LA. We can not say enough wonderful things about this resort. From our first time to this one, it had been nothing but excellent service and accommodations. We always get a suite (free cabana with foot massage and access to the aqua club) for the extra space and perks. We walk into the amazing LA smell and little treats on the table. Rooms come with soft drinks and beer (they will stock it with your preferences if you ask) and snacks. The beds are comfortable and the views are beyond spectacular. Our butlers, Sakny and Carlos, welcomed us “home” in the aqua club and it was a painless arrival. We utilize them for reservations and any little special touches (It was my husband’s birthday). At the pool towel hut, we were well taken care of by Flavio and his staff. And we were happy to see Ali our favorite pool server! Food is always great! From poolside burgers, ribs and grilled chicken to our tasting menus created by Chef Wilian at MB. They take great care of us from the time we wake up to the time we go to bed. Make sure to get a smoothie from the always smiling Marco and finish your day with Guillermo (the most interesting man in the world according to my husband) at the Aqua Club on the fifth floor. Entertainment is limited but what they have is fun! Ricky is a ball of energy and who I am happy to call a friend). The staff is what makes this place so special for us. They are now part of our family!