Live Aqua Beach Resort Cancun

Live Aqua is a beautiful resort. We had a large group (5 rooms)- a family gathering for my mother's 80th birthday. The best part of our stay - was having the concierge service with our room. We stayed at other resorts in Cancun and had other Butler's- but Maggie & Carlos as our Butler's - honestly made our trip. They were absolutely amazing, the best we've ever had . Communicating to them through the WhatsApp made it super easy. If we weren't paying attention to the app, they would come find us usually around the pool. They helped us get or find anything we needed...they helped ALL our family members. They would helped us organize dinner reservations, get in contact with the best people for excursions, and find needed ADA supplies for my parents room. EXCELLENT SERVICE by Maggie and Carlos! Overall the food was good. MB's had the best food. The morning personized smoothies - by the smoothie guy was the best part of breakfast and tasted absolutely AMAZING!! The Smoothie guy was/is one of our favorite people (super friendly & kind) along side Maggie and Carlos. The fire-grilled chicken & ribs out by the the pool were absolutely delicious. The guy cooking the chicken was awesome too. They do have dinner & shows out at the pool every Saturday night- that was fun for the group. I also want give a shout-out to the cleaning staff. My husband accidentally left our safe unlocked and there was $200 cash in there. When we returned to our room and realized our mistake - we checked, and not a dollar was taken. Thank you to the cleaning staff - thank you! Overall, everything was really nice. Except, one really bad experience with a restaurant and staff/mgr. When we first arrived at the resort (Dec 23rd- and had not even gone up to our rooms yet nor met maggie/carlos yet), we asked the front desk where we should go for dinner w/ our large group (we knew nothing about the hotel yet). She sent us to their "Mexican" restaurant LA TAQUERIA. Keep in mind we all came from different states and hadn't seen each other for over a year. We had planned on meeting at the Mexican restaurant before even going to our rooms because we were all starving. As soon as we got to this restaurant I told the lady at the hostess stand (who told me later that she was the manager) that we had 11 of us. She told us only 4 to a table. She told us we could not sit together, she wouldn't even allow us to pull up extra chair so we could all sit together. She wanted to put us at 3 different tables. She was beyond rude and extremely unfriendly. I asked to speak to a manager, and that is when she told me she was the manager. I asked if there was another restaurant we could go to in the resort where we all could sit together, she said "NO." We felt like we had no choice. I think it took us 15 maybe 20 minutes to even get drinks, our service was absolutely horrible. The food was also horrible at this restaurant. This experience was a terrible way to begin our vacation - at that moment I was worried if we had made the biggest mistake going to this Resort. I did report this to the front concierge desk - again before we even met Maggie or Carlos. We did not go back to eat at this restaurant for the rest of our stay. Thank goodness Maggie and Carlos and the the rest of the hotel staff made up for our first night and restaurant experience. The rest of our trip & stay was amazing. Overall, I would recommend staying at Live Aqua for your next vacation, even with our one bad experience!

We get the suite so that includes private transportation to and from airport, a private cabana every day with a 20 minute daily foot massage and butler service to reserve all your dinners. The resort is just the right size. Big enough for lots to do and dining options but small enough that the staff know you and treat you like family!! We especially loved our servers and pool staff: Alejandro, Monica, Fidel, Jonathan, Andres, Miguel!! We can’t wait to return next year!

This is our 10th time at Live Aqua Cancun! There are no words to express the epic time we are experiencing everytime we stayed at the Resort. All away up from Mr. Alfredo Santamarina and his staff, Mrs. Morelia Vazquez, always giving us the best service as #AquaLovers, Daniel and Guillermo at the Aqua Club, always giving us the best service, the Food stations and all the Restaurants staff, the Butlers Maggie and Carlos were far beyond expected, excellent job! , the housekeeping staff, and of course the waiters at the pool Alejandra, Daniel and in the beach Roosevelt, great job as always and not to mention Cristobal, he is the best of the best! Excellent job! always taking care of our needs. Great service from Cristobal! No complaints at all. Thank you Live Aqua Cancun! See you soon again!

John at the pool is absolutely amazing. He always makes sure our stay is top notch. A huge thanks to Damien, Edouard, Miguel, Maria, Francisco who also made our stay incredible. Chef Wili also made our stay once again unforgettable. Emiliano has always been present for us as well and also Jose at the breakfast buffet. We hope to return soon.

The Live Aqua resort in Cancun is absolutely beautiful. The pool and beach area are clean and have spectacular views. The rooms are quite nice and very clean and the food is very good. What set the resort apart for us was the service. We paid a bit extra for the Aqua Club and found our butler team of Maggie and Carlos to be amazing. They were quick to meet every need and even made suggestions (like room service breakfast on our departure day) that made our stay extra special. The daily activities are fun - we participated in crafts (Alex was a standout with his friendly demeanor and fascinating info about wildlife on the resort), beach volleyball, yoga with Daniel (who teaches a great class) and karaoke night at Ego nightclub. The food was very good, we especially enjoyed Varenna for lunch and dinner, Hidden Garden for dinner and the street tacos near the pool over lunchtime are a “don’t miss.” Overall it was a relaxing and fun vacation with a level of hospitality that makes us look forward to visiting again.