Live Aqua Beach Resort Cancun

We stayed September 19 through September 25, and after this many visits, we really notice the consistency of the people who make the Live Aqua experience what it is. Flavio and his entire pool team are absolutely exceptional. Eduardo, Lalo, Miguel, Cristobal, and so many others we are probably forgetting to mention consistently go above and beyond. Cristobal took care of our cabana for most of our stay and did an amazing job. The warmth, joy, attentiveness, and genuine care from this team never go unnoticed. Eladio, our butler, was another standout. You could truly feel the passion he has for taking care of his guests. He was thoughtful, attentive, and made such an impact on our stay. Jose at the grill is a true grillmaster. The ribs and chicken are always amazing, and even with what has to be one of the hottest jobs at the resort, he is always so happy to be behind that grill. And Porfi makes the burgers, hot dogs, and nachos that much better. He was gone for much of our stay, and it was definitely noticed. They just aren’t the same without Porfi! Carlos remains the barista of all baristas. There were several days Carlos was off, and we absolutely noticed the difference. The coffee just isn’t the same without him. We also want to recognize Susanna and Chef Willhem at MB, as well as Jonathan Chaire, who seems to be everywhere and is always happy to say hello or help with anything, and Christian at Varenna, who always makes you feel at home. The food throughout our stay was delicious, and these teams made our dining experiences even more enjoyable. And if you haven’t tried the coconut and strawberry ice creams yet, you absolutely must. Delicious! What makes Live Aqua so special is these individuals. Yes, they do their jobs incredibly well, but beyond that, it’s their character, kindness, joy, consistency, and exceptional customer service that stand out. When certain team members have a day off, you actually feel the difference, which says so much about the impact they have on the guest experience. After 14 visits, we know Live Aqua very well, and these team members are truly some of the resort’s greatest assets. We hope management recognizes just how much they contribute to what keeps guests like us coming back year after year.

Live Aqua is an outstanding resort, perfect food, quiet adult atmosphere, excellent staff, love all the trees and plants, would never know you are in the middle of a city!

Mauricio is the best server. Made us laugh constantly and was so kind and explained everything to us.

This is the best all inclusive I've ever been. The attention, the spaces, the food, everything is 10/10. Isaías did a great job as our butler, Eduardo in the towels section was always polite. The waiter in MB. I don't have anything bad to say

We stayed at Live Aqua Cancun in August 2026 and we absolutely loved it. I highly recommend this property to anyone wanting to escape to the beach in a gorgeous hotel with no kids around; enjoy delicious food and drinks all overlooking the most amazing blue water they ever seen. If you get there make sure you say hello to Marco from the juice bar.