Live Aqua Beach Resort Cancun

It's always great to go back to our Cancun home. This hotel and the staff never disappoint. We have been coming to Cancun since 2001 and have been too many times to count. As a travel advisor, this is the place we come back to again and again. Between the hotel, staff, and food, it is hands down the best. One thing they could do is have better music at the swim up bar. There used to be a DJ each afternoon playing dance music and it was great. Even if it's not a DJ the music during the day could be more lively and fun. The music at the Moet party is a good example. The other pools can be reserved for those that want less lively music but there should be options. Marysol who served us a few days at our cabana at the swim up bar was always a delight and provides amazing service. If you get the cabana ask for Katrina when you get the foot massage, she's the best The bartenders at the swim up bar are great. Angeles in Siete is such a sweetheart and she is a great server. We enjoyed her and she was very attentive. Agusto from MB? Our butlers, Arturo and Alan were awesome. We've had Arturo before and Alan was new to us. They are a great pair We missed Maggie but she stopped by to say hi several times during our stay. Artuor and Alan are very attentive and provided great service. My husband likes heavy whipping cream for his coffee and they were great at making sure he had enough in the room for his coffee. I highly recommend asking for Arturo, Alan, and/or Maggie for butlers prior to arrival, you won't be disappointed. Thank you Arturo and Alan. See you next year. We upgraded to the Aqua Suite which we love because of the balcony. We enjoy spending time out there enjoying the view, relaxing and reading before dinner. I will say whoever is maintaining the shrubbery area on the balconies needs to do a better job. There are so many ugly weeds that need taken care of, it's really an eye sore for the amount of money you are paying to stay in those rooms. We enjoyed the entertainment staff and played bingo at 3 PM just about daily. What a fun team. Marco, Christopher and I think the other was Ricky were a blast. We enjoyed karaoke at night, the bar singer after dinner, the trivia game, etc. I never did win bingo but had a great time playing with the team and the guests

It was our first time at Live Aqua Hotel and we loved every minute of it. The food was really good, the service was outstanding and the staff very friendly and accommodating to our needs and wants. As a suggestion, more music in the pool area would be nice, more beach chairs to seat around the pool too. Shout out to Armando and the serving staff. Thank you all for making our vacation experience amazing..! Hasta Pronto!!!

We had a blast, made friends, and Romero was a great help. Everything was so easy and the food was great. The beach in June was very windy and seaweed so everyone stayed at the pools. Definitely worth going to if on the resort strip. Friendly staff who are all genuine and helpful.

My husband and I went as a solo couple celebrating our 3rd anniversary and it was a fantastic experience. The food was amazing, our room was wonderful. A bottle of champagne was brought to our room - which we enjoyed. Our butlers, Maggie and Eladio, were so kind and helpful. I was having some pain from a recent car accident and they had medicine brought to me by the pool. They took care of our dinner reservations each night and checked on us regularly but not too often. The restaurants treated us like royalty. We will go back to Live Aqua! Thank you, Maggie & Eladio for your hospitality!

My husband and I recently returned from a 10 night /11 day stay at Live Aqua Cancun and I don't even know where to begin. Each and every experience was amazing, every single person was so kind and the food was beyond amazing. Our stay started, as it often does, in the Aqua Club for check in where we met Eladio officially for the first time. He assisted us with our check in and made sure our cabana got set up while we were taking care of check in so that we could head right outside (because who doesn’t want to get outside as fast as possible once you arrive in paradise!). As we walked out to the towel hut Demien was there with a smile and a warm welcome back home. As the late morning turned into the afternoon we were welcomed by Maggie and Monica, two people who have become dear friends and the feeling of being home totally settled in. Each morning we were greeted in Siete by David and others with bright smiles and kind hellos and Carlos at Starbucks with that all important cup of Starbucks coffee. Each time we headed out to check in for our cabana we found Demien, Maria or Edouard had our cabana all set up and ready with towels and everything (and we are out there EARLY!) and they always told us we didn’t need to wait in the official line to “check in” for the day allowing us to start our relaxation first thing in the morning and as the line died down they would bring us the check in form or we would wander up to fill it out. And Edouard was so kind ... the weather during our trip was so hot and would bring cold wash cloths out to the guests mid-afternoon, after learning my favorite scent that reminds me of Live Aqua he made sure that each day that is what was on the wash cloths he brought out to me, what a kind, thoughtful thing to do! Monica, David and Amit ook such amazing care of us during the day, providing amazing service and smiles. Maggie and Eladio were dream butlers. They were always willing to help with anything and everything we needed and even managed to surprise us for our anniversary and my birthday with sweet celebrations. They stopped by the cabana each day for a chat and Eladio and my husband started daily "good idea" chats which left both with smiles. And my chats with Maggie are what have made me come to think of her as a good friend, she is the most sincere, kind human. In all our trips to Live Aqua we have never had lunch in a restaurant, preferring to stay in our cabana and enjoy Jose's offerings at the grill (the pork chops are OUT OF THIS WORLD). Our mid-afternoons always consist of bingo with Ricky and the entertainment crew. Ricky is one of the kindest people we have met. He is excellent at his job and makes sure everyone is engaged, having fun and most importantly...laughing!  He has done such a good training the new entertainment staff , they are all coming into their own and doing so well. We met so many kind people this trip that we hadn't had a chance to meet on prior visits (Morelia, Mr. Santamaria and some of his other managers, and so many more!). Our butlers from previous stays stopped by our cabana each day to say hello too (Sakny is so kind and sweet!!) I can't say enough good things about all the people, the food and the overall experience at Live Aqua. They truly have become family there!