Live Aqua Beach Resort Cancun

The location is excellent in front of the ocean. The staff is funny, friendly, very professional and kind. Specially Marco from the juices station in the Mexican “7” restaurant and Rickie ricardo from the entertainment staff They make a difference. We don’t agree with the turning off lights to help the environment. Is better to rethink usage.

Excellent, loved it. Highly recommend

After studying many many reviews and toggling between a few other all inclusives, we booked LA and were not disappointed! It was great being so close to the airport, there is good sidewalks in both directions outside of the resort for walking (however other than the mall across the street, there aren’t a ton of local shops close by). We have been to a lot of AI’s and this is tied for the top. The resort is pretty and intimate, the cleanliness is outstanding and the staff is amazing. Special shoutouts to Carlos at the coffee shop, Ludin in entertainment and Eladio our butler. The food is super yummy and having fresh fruit in the drinks is top notch for me. You can walk a long ways in both directions on the beach as well. I’ve never been to a resort with so many pools either, although in my opinion they have too many cabanas (vs chairs). It was a great trip and we would definitely return.

The room was very clean but that's where the positive ends. Multiple issues with various lights not working in the room. The only good restaurant is the steakhouse which is an additional charge and not included. Drinks everywhere are extremely watered down with the exception of the aqua club. Whatever you do, avoid the "vacation club" sales pitch from Jorge or any other resort representative. They entice you with a free massage to get you to listen to them. It is a classic bait and switch scheme that delivers nothing after you pay them and they refuse to cancel or offer any refund.

The whole experience was just amazing. Staff and service are EXCELLENT!!! Couldn’t fault a single thing. Porfi on the hamburger stall was so kind and friendly and had great customer service. When I asked for a chicken burger he specially brought chicken with him to ensure I got what I wanted! How amazing! Overall the most accommodating, attentive, polite and nice staff we’ve ever experienced in a hotel, anywhere in the world. The atmosphere brought by the team in the activities is wild and fun, while there’s also time for quiet and relaxation when needed. Located right by the ocean (which is beautiful and clear) with soft sand and calming sounds. The aromas through the whole hotel are delicious - just like a spa!! Rooms are clean always, with a turn down service in the evening to prepare your rooms for sleep. Spacious and comfortable - the beds are super comfy and the bedding is top quality. Great value for money. We will be back!!! THANK YOU! From Diane and Hannah from the UK 😊