Live Aqua Beach Resort Cancun

We just returned from our fifth stay at Live Aqua Cancun—and this time it was even more special because we got married there! Everything was absolutely perfect. Our wedding coordinator, Christie, was incredibly hands-on and made sure every detail ran smoothly from start to finish. If you’re considering a destination wedding, I highly recommend Live Aqua. The entire staff goes above and beyond—they are all so kind, attentive, and always willing to help with anything you need. Also the rooms and hotel is always so clean! Truly an unforgettable experience! ✨

Trip number 14. What a fabulous week stay. We stayed on the 9th floor which has the most beautiful view. We arrived early morning and was taken to the 5th floor where we checked in. It was an easy process. Since we have already been there numerous times the process was easy. We were greeted by Montserrat our Butler Romero, and the infamous Daniel. It always feels so welcoming to see their beautiful smiles. After check in we went to our room and was stunned by the birthday decorations. We quickly got into our bathing suits and off to the pool we went. We had dinner at MB 3 out of our 7 night stays. This is our favorite restaurant. We had breakfast at Siette & Azur. My husband loves the French toast and the pastries. Lunch we had Jose's famous chicken ribs and pork chops. Porfis hamburgers and hot dogs. Some late nights we would get cookies from Starbucks. Side note the ice cream is sooooooo good! We would like to give Thanks to: Daniel & Guillermo (Aqua Club) Manuel, Crisensio, Romero, Heiner, Tino, Erika, Hector, Omar, Rodrigo, Rodolfo, Eli, Tony, Damien (Bartenders) Monica, Ale, Marisol, John, Andres, Ami, Usiel, Miguel, David, Frank, Marco, Ceasar (Pool Servers) Graciel, Aldo, Moreilia. (Aqua Lovers staff) Ruddy & Romero (Our Butlers) Even though we did not have Maggie, Carlos, Eladio, Sakny, Alan they still managed to give us hugs and let us know that if there was anything we needed they would help. Adriana! She is always smiling and very sweet!  (AKA Bar & Starbucks) All the Pool hut Staff were helpful and made sure we had our favorite bed everyday during our stay! Flavio, Eduardo, Damien, Maria & Fransico  The most wonderful Chef "Willan" MB Manager Rudolpho, Hosts Frida! Jose, & Porfi! (Outside grills)David (Verenna server) The entertainment team. Ricky Ricardo! One special person who we adore is Montserrat (Management). She always greets us and welcomes us with a big hug and smile. She is a very special lady. The main reason we keep coming back is to see all these special people who not only treat us well but we call them our family now. Each staff member at Live Aqua works very hard. I can't wait to celebrate my Big 40th Birthday in November! Until next time! Lastly but not least Thank you Alfredo Samaritan!

Live Aqua exceeded all of my expectations! We booked an Aqua Club oceanfront room and we were thankful we did so. Not only did we have an amazing view but we had the best butlers. Both Eladio and Maggie took care of us and the rest of our group. They booked our reservations for dinner every night and then greeted us each night at the restaurant. They would reach out each morning via text and then would track us down during the day to check in and make sure we had everything we needed for the day. Finally, they would text before they left for the night just to make sure we didn’t need something. When I return to LA, I will definitely request to have Eladio and Maggie as my butlers. The food was delicious! I don’t think we had a bad meal the entire stay and we tried it all. The wait staff at the restaurants and by the pool were very attentive and made us feel welcome. Our accommodations were perfect. The housekeeping staff went above and beyond keeping our room clean and comfortable. Kudos to the staff cleaning the pool bathrooms by Azur. They were very clean and well maintained throughout the day. The towel guys were super friendly and helpful when securing our spot for the day. Thanks to Francisco for always taking care of us. I watched the whole pool staff throughout the day making sure everyone had a place to sit. The Live Aqua club bartenders were so accommodating and made the best pre-dinner drinks! Overall this has been one of my favorite all inclusives in Mexico and the first one I would actually make a repeat visit to.

Pablo Lufin alfredo were absolutely fabulous. ! Made it so fun ! Will spread the word so others can participate ! It was special!!! Event team is fantastic. Only reason I said 4 vs 5 is that it’s not similar to a xcaret type experience but I don’t have a great pulse for top hotels in hotel zone

We recently (March 2026) stayed at Live Aqua as part of a 2-leg resort trip. We had an outstanding time to end our trip. We wanted to try Live Aqua because it’s a well known Cancún establishment and I felt “warmth” from reviewers. Our butlers Isaias and Viri were amazing from beginning to end, with restaurant reservations, spa reservations and every little information needed to make our stay perfect. We moved around different parts of the resort and Isaias always found us to check on us. This resort is also exceptionally clean. Food is delicious, restaurants and room service. Even the pool side grill was mind blowing. The grilled chicken poolside is a must. There was some sargassum during the few days but Live Aqua cleans up well unlike some of the neighboring resorts. Sargassum drastically varies week to week all around the Caribbean and it has become a year-round problem vs seasonal. The beach was completely clear some of the days. There was even clever use of sargassum by making a giant St Patrick’s Day art on the sand. Every guest seems to be happy and friendly (note the “warmth” part of reviews). I found staff to be well trained and consistent in everything they do. Massage therapists here can take all my money. My body felt brand new after our couples message. Normally we are beach people but there was good energy around the pool that we spent more time by the pools. Not too loud, not too quiet, just right. Plus there are 7 pools? Just find the right one for the mood you are in. Zero struggles with chairs. The towel game didn’t exist during the days we stayed. We rarely go to the same place twice but we will be back to this one.