Live Aqua Beach Resort Cancun

They treat you like a celebrity from the moment you arrive. They even learn your name and recognize you in every area of the resort. I’m obsessed with the hotel’s scent. They have a signature fragrance that you can smell throughout the entire property, and it’s simply exquisite. The beach beds are absolutely luxurious, the perfect spot to relax, sip a few margaritas, and soak up the beautiful Mexican sun. The food is incredible at every restaurant; even breakfast is flawless. I’m obsessed with Marco’s smoothies. And I can’t forget the sushi, OMG, it’s delicious. But the very best part of the hotel is the staff. They are so kind, attentive, professional, and always smiling. You can ask for anything, and they make it happen with the best attitude. I also have to highlight the incredible service from my butler, Arturo — professional, attentive, truly amazing. He even offered to take photos of us at the beach and by the pool. We loved having him available for anything we needed. He also took care of making several reservations for us at restaurants outside the hotel. I’m already counting the days until I return, and I know it will be very soon. Thank you, Live Aqua, for always pampering me and making me feel at home. See you very soon

Pablo made an amazing salsa tasting class! He was informative and nice! Highly recommend!!!

Pablo does an amazing salsa class he’s super professional and qualified !!!

This was our 2nd trip to Live Aqua in the past year. It’s an easy drive from the airport and is located on a beautiful beach. It’s in the heart of all the Cancún action, but we don’t leave the resort. There is a great Yogi (Daniel) that leads an awesome session at 9am every morning. My husband was able to take a few lessons with a tennis pro at the on-site courts. The cabana service at the pool is fantastic (thank you Jonathan)! And the optional butler service (thank you Arturo & Romero!) was worth the money.

We have selected Cancun to end up our Mexico travel and based on this, our option to stay in Live Aqua was to effectively has an experience and some days without any kind of concern. Regarding to comfort, cleaning and structure, I need to say that the hotel and facilities offers the best in class. But unfortunately, everything that was planned for this vacation was completely ruined by the difficulties in getting acess to the restaurants. This was not informed during the check-in process and the first day at night we have the surprise on how the system works. Around 7 pm we tried our first option (Siete) and the information was to wait at least 1 hour due to waiting list. Occupation at that moment in the restaurant was around 40%, several positions completely empty. So moving to the next option (Varena), situation was worst, close to 2 hours. Third option (MG), same information, between 1 to 2 hours. Considering that objective was to have an experience in any of the options that we didn´t have opportunity (we had lunch at Azur), the only alternative was to evalute with management what could be done or option would be to go to McDonalds!! This was already 8h30 pm. After talking to Mauricio, responsible for the restaurant operations, that explained the difficulties on the current process (no reservation was possible to be done as the process was based on arrival), it was possible to get a table in one of the options around 9h30 pm. In the next days, difficulties basically stay the same and we had the surprise to identify that in fact was a reservation system (that no one confirms) but only applied to premium members!!!!!! After going to a restaurant around 6 pm, to finally get a dinner experience, we were included in the waiting list and expectation was to have a table avaliable around 7 pm. After 1 hour, we returned to the restaurant and be presented with several excuses, the expectation increases to around 9 pm!!! After several questions regarding to the situation, we discovered that waiting list is not applied for premium members, so if these customers request, they are prioritized and the rest of guests are completely forgottten. Basically the hotel and this system is creating two classes of guest. The one that receives all benefits and prioritization, full service reservation and acess. The rest (second class) is completely segregated, need to wait around 3 to 4 hours in order to have an opportunity to eat, after first class was attended. It was the worst experience that I had in an "all incluse" hotel. Nothing was explained, nothing is said but discovered after several frustations and stress. Even with all support and people goodwill, specially Mauricio, the system that was created will completely destroy any possibility of good quality in service.