Live Aqua Beach Resort Cancun

I booked Live Aqua Cancun for a two-night stay to celebrate my 40th birthday. Being pregnant, I chose this property specifically because the reviews described it as a peaceful, relaxing, and luxurious experience. I also booked the room last minute, and it was very expensive, so my expectations were understandably high. The property itself is absolutely beautiful — the atmosphere, the service, the food, and the overall ambiance were truly amazing. The staff on site were kind, attentive, and professional, and the food was some of the best I’ve had in all my trips to Mexico. Unfortunately, I experienced a major issue with my room. The roof was leaking, and the bathroom felt outdated for a resort in this category. I contacted my butler, but was told it was too late and that they were not on property, so I needed to contact the front desk. The front desk then advised me I would need to wait until the next day. This resulted in a lot of back and forth over the course of both days, with no immediate resolution. After returning from my trip, I contacted the manager regarding compensation, given the cost of the stay and the room condition. The manager was not helpful — responses were delayed, and ultimately I was only offered one night instead of the two I requested. Communication eventually stopped altogether, which was extremely disappointing. While the resort is stunning and the staff and food were excellent, the way this situation was handled — especially by management — fell far below expectations for a luxury property. A special milestone trip should not end with this level of frustration.

So Edourd and Francisco are the best poolside help ever. We love them

Beautiful resort… Everything reviews say & More… The service is second to NONE… I wish I could remember every name of every server… But at the beach/pool Edouard was so helpful, fabulous, miguel at the pool hut, and Miguel and Marco bringing drinks and food all day poolside…Siete’s for breakfast… Everyone was so helpful and kind… Our favorite was Jose and Fernando-Jose knew my husband and my favorite coffee drinks in the morning. Our room butlers Isaias and Eladio-simply the best… They were amazing and made us feel so special and pampered. The highlight for us was a special dinner at MB- our favorite place hands-down for dinner… When they’re amazing chef William cooked a dinner just for us… We are very hard to please with food (unfortunately)… We are so spoiled being from Chicago with amazing food-but chef William wowed us completely! My husband said the salmon was the best he’s ever had in his life and he’s had a lot of delicious salmon! He also said the appetizer was the best he’s ever had. Bravo! Breakfast at Siete is beyond perfect- everything you could ever dream of ! After one trip to Live Aqua… we understand why people come to call this home away from home… Can’t wait until we get to come back and see all of our new friends in the most beautiful resort with fantastic views of the beach… Tons and tons of cabana… more than enough for everyone. .

Thank you to Live Aqua staff who made our experience unforgettable: our butlers Viri & Arturo, Edouard by the pool, Romario at the swim up pool and Guillermo, Omar and Daniel at the aqua club lounge! Beautiful resort and beach, amazing food and drinks, attentive and friendly service!! We enjoyed every second of it and highly recommend!

We had a blast. I came with 3 girlfriends. One who has a lot of food allergies and one who is pregnant. They took amazing care of us. There were always so many good options for all of us. The service was great and we had an amazingly smooth check in. Also if the food is a priority at a all inclusive, this is the place for you.