Live Aqua Beach Resort Cancun

We just returned home from another fabulous stay at Live Aqua. We don’t ever want to stay anywhere else because of the staff! We get a room type that includes a cabana but you can also rent them by the day. Flavio at the towel hut is so kind and generous with all guests. He is quick with a smile and a laugh. He leads his team well and they make sure each day is spent with guests feeling relaxed and pampered. Our pool server, Andres has recently returned to Live Aqua & was a welcome sight and he took care of us with such good care! The drinks were always good and we never went without! From our delicious morning coffee with Daniel, who also dances at Mexican night -don’t miss it- to our evening aqua club cocktails and sunsets with Guirellmo we are treated with such care and respect. We enjoy the aqua club perks which are so much more than private check in and out. Our butler team was wonderful with Stephany and Viri. Stephany is someone we always request to have as a butler for us. Sheis quick to make sure we have all our wants & needs taken care of. The level of pampering is great after a day of being spoiled at the pool! The sargassum wasn’t bad this time though we expected it to be. The resort does a great job of keeping it raked up. We appreciate that the hotel is conscious of the environment and has added water machines in the rooms to cut down on plastic bottle use. Great addition! Another great addition is the cabana on the Aqua suite terrace! We loved it! It was such a great relaxing place to hang out before dinner or in the morning. Food was delicious and our dinners at mb had great service and the menu prepared by a great staff is led by Chef Wilian Canul. We have eaten our way through the entire menu without any misses. Do not miss this restaurant! Hidden Garden is another fav and the Thao, Mango fish, Matcha cake, and Lychee martinis are the star dishes. We enjoyed the sea bass at Siente in the evening too! There is just so much delicious food! We can’t wait to return and will be counting the days. We have no complaints and always know each vacation will be better than the last!

EVERYONE Do NOT Sign up for their so-called: "presentation" during your stay. They have a scam going around under the name [Group Posadas] - Quick Search upon this name or "Fiesta Americana Vacation Club] will pull up multiple negative reviews of their scamming tactics. More details below.) Our stay at Live Aqua was overshadowed by what was supposed to be a "90-minute vacation club presentation" for FAVC (Fiesta Americana Vacation Club). It turned into a high-pressure sales experience that lasted several hours. We were promised gifts and discounts for attending, but once we arrived, the atmosphere completely changed. The sales representatives repeatedly pressured us to make a decision on the spot, discouraged us from taking time to think about it, and kept bringing in additional managers after we declined. Every time we said "no," another person came over with a new offer or lower price. Many of the claims about savings, availability, and investment value sounded very appealing during the presentation, but after doing independent research afterward, we found numerous reviews from other travelers describing experiences that were very similar to ours. We were glad we took the time to verify the information before making a long-term financial commitment. If you're invited to an FAVC presentation in exchange for resort credits, excursions, or other perks, be prepared for a much longer and more aggressive sales pitch than advertised. Read the contract carefully, research the program independently, and never feel pressured to sign anything the same day. The resort itself is beautiful, and the staff outside of the vacation club were friendly and professional. Unfortunately, the FAVC presentation left us with a very negative impression and significantly impacted what otherwise could have been a relaxing vacation.

We've been coming to Live Aqua Beach Resort Cancun for several years now. This time I would like to give a special shout out to Flavio Martinez who is with the pool hut staff. Flavio, and all members of the pool hut staff, are great and everyone goes above and beyond to ensure your pool experience is hands down the best! We know we can always count on Flavio to help us with any requests we have. We would also like to thank our great poolside servers, especially Jonathan Gonzales, Aminael Poot, Marisol, Andres, Ali and several others...they sure know how to make you feel like family! We missed David Gomez this trip but will see him on our next trip. Thank you, Live Aqua, for being our home-away-from-home! Mark and Lisa Harvey Indiana

We just returned from a wonderful 4-day stay at Live Aqua Cancun, and the service truly made this trip unforgettable. Every team member we met went above and beyond to make us feel welcomed and cared for. A special thank you to our butlers, Maggie and Carlos, who were always attentive, thoughtful, and made sure every detail of our stay was perfect. They consistently checked in to ensure we had everything we needed. The pool experience was outstanding thanks to Andres and Jonathan, whose friendly service kept us comfortable and relaxed throughout each day. Flavio, the Towel Hut Manager, always greeted us with a smile and made getting settled by the pool effortless. At the pool bar, Manuel kept the drinks flowing with excellent service and a great attitude. Every morning, Marco started our day off right with delicious breakfast smoothies that we looked forward to. For lunch at Azur, Mauricio provided exceptional service. He was attentive, personable, and made every meal enjoyable. Dinner was equally impressive thanks to Willian, the MB Head Chef, whose incredible food and attention to quality made each dining experience memorable. We also want to recognize Johnathan, the Food & Beverage Manager, for leading such an outstanding team. It was clear that excellent service is a priority throughout the resort. Finally, a huge thank you to Guillermo and Daniel in the Fifth Floor Lounge. Their hospitality, professionalism, and warm personalities made every visit to the lounge a highlight of our trip. Live Aqua Cancun exceeded our expectations in every way. The beautiful resort, incredible food, relaxing atmosphere, and—most importantly—the amazing staff made this one of the best vacations we’ve had. We can’t wait to return!

This resort was amazing! Every detail was wonderful. Eladio and Romero were amazing butlers. Ricky at the pool was amazing. The drink severs were amazing. Housekeeping was excellent. Would definitely return!!!