Live Aqua Beach Resort Cancun

Ok Ok -finding an adult only all inclusive resort in Cancun is not easy. We were happy to discover live aqua. Overall, we had an enjoyable visit. But the reason for the three stars is because we have been to other similar resorts in Cancun and enjoyed them more. Service in all areas of the resort was great. This was the best part of this resort. Other highlights include our day at the spa, foot massages at the cabana on the beach, and dinner at the Hidden Garden. We were also on the Butler level and the additional service and access to the lounge was a plus. The breakfast buffet was amazing and a great start to every day. The negatives— nothing huge, but worthy of a note: -room service was horrible. Every item that we ordered was bad. Whoever made the tortilla soup should be assigned to beach cleanup duty and spend a year picking up seaweed. -maintenance – little things in the room that we’re not a big deal, but became an irritant after a few days. Like sink drain issues, a patio door that was impossible to open, a shower door that leaked all over the floor…. perhaps just a preventive maintenance program for the guest rooms would help. As for food, like mentioned earlier, the breakfast buffet was amazing. Another highlight was dinner at the Hidden Garden. Great experience. All the other venues which we tried, seemed a bit mediocre. Carnivore, the new steakhouse was not tried on this visit. We were looking for a getaway where we could go and do nothing except eat drink and relax. I think with a few tweaks, this resort would gain more repeat business. Service is there-just need a bit more from other areas. With so many options, you really have to hit every target to gain that all important repeat clientele. Still undecided if that will be us.

We always have a wonderful time at live aqua. The food is amazing and the staff is wonderful. Don’t sleep on getting the VIP. We loved having our own little lounge to go to for drinks or bites to eat. Daniel, Hector, and Ruben were wonderful waiters and very attentive. Down at the pool bar, Crescensio, Freddie, Monica, Myrasol, and of course Jonathan were the most wonderful staff and made us feel like family. Our butlers, Stephany and Viri, were so helpful when navigating reservations or specific needs. There’s amazing luxury shopping right across the street. The resort is beautiful and everything is well maintained.

This was our first all inclusive trip and we didn't know what to expect. We travel with friends that are family to us at least once a year and this year was Live Aqua. We were very confused and frustrated at first, but thanks to Louis' who came to the rescue the first night we were there it was a great experience. We can't say enough about Louis'!. He made sure we had reservations for our party of seven each night and then checked on us at every meal like we were family! THANK YOU SO MUCH! Monica at the pool bar was amazing!..she made our days carefree and fun, Thank you Monica!.also Jonathan and Freddy! The entertainment staff was also great ,Robyn and Pablo...they ran the volleyball game and all the other events...great energy!. Food was good, just know that at the restaurants you may have to wait if you don't have a reservation. All and all a great experience.Rooms were very clean and spacious and the cleaning staff was great .

We just returned from another wonderful trip. The service, as always, was fantastic. A special shout out to our favorite bartender, Guillermo, the always-smiling Marco making smoothies, Rohibi at MB, great butler service from Romero, pool service from Marco, and Daniel keeping the Aqua Club running smoothly and we loved seeing him at the Mexican dance show.

We went to celebrate my husband's birthday and paid for an ocean front suite. We were ushered in and our bags were taken and I asked if he was taking them to the room he nodded so I tipped him. He literally just carried them right inside the door and walked away. The check-in process took a long time - lots to confirm. Then we were ushered to go over 'the map' on the couches with someone else who basically tried to bilk us into attending a timeshare for a discount on a massage and a cabana. This should be publicly disclosed that this property wants you to buy into their hotel service portfolio. Additionally, we had to move rooms because the air conditioning wasn't working in our room. Then the next room's air conditioning wasn't working. We called to complain and I didn't feel like our complaints were taken seriously - nothing was done on the hotel's end to try and make up for what we experienced. I'm not talking 70 degrees. It was 78. We had issues sleeping. Housekeeping got very personal with our things- folding our underwear and I've never had housekeeping get that personal with my things before. It made me uncomfortable so we kept the do not disturb on for the rest of the trip. The scents were thick, powerful, and not airy and light as one would expect for a resort of this caliber. The food was excellent - the only thing it had going for it. Do not pay to go to Carnovore - the food was good but the prices were HIGHWAY ROBBERY. We will not be returning as we do not trust that maintenance issues have been resolved. On another note, the layout of the resort is highly confusing - multiple elevators and floors that don't fully connect.