Live Aqua Beach Resort Cancun

We had an amazing experience at the resort, and the staff truly made our stay special. Everyone was friendly, welcoming, and went above and beyond to make sure we were taken care of. A special shout-out to Mauricio from Azur, who provided exceptional service and always made us feel welcomed. I also want to recognize the gentleman working at the juice station at Siete. His service and attitude were outstanding, and he deserves recognition for the great experience he provided to guests. The woman bartender at the bar next to MB is also amazing at what she does. She recommended a whole bunch of special drinks and made a few for me on the spot. Not sure if I have this right, but I believe there were some hotel executives visiting on one of the days that kept jumping to the front of the line at the juice station. Guests should be the top priority, and resort leadership should be setting the example when it comes to respecting the guest experience. It would be great to see the same level of service and consideration from management that the frontline staff consistently provides. Overall, we had a wonderful stay and were especially impressed by the staff. Mauricio and the Siete juice station team member are great examples of the exceptional service that makes a resort experience memorable.

Johnathan at the pool is amazing!!! We were there 5 days and he just great!!!! I’d highly recommend him to everyone I know.

The atmosphere and the food was amazing!! The service was outstanding!! I got to meet chef Cesar Germain, chef Angel Ek, and chef Raul Leon, and chef Maritza Nieto. So exciting!!

Fantastic service from everyone especially Edouard, David, Ami, Christobel at the pol. Edouard, thank you for being genuine and friendly! live Aqua is lucky to have you! I am sorry if I miss naming others but we are so happy and grateful for everyone’s efforts to make our stay as enjoyable and memorable ! We can’t wait to come back!!

I can not recommend this hotel enough. The rooms are incredible from the bottom to the top. The beds are luxurious. Mini bars are stocked. Views are great in almost every room. Food is excellent in just about every restaurant. The breakfast buffet shines. But what shines brighter are the staff. I am absolutely floored every time I visit. And they are truly the reason Live Aqua thrives. Sergio, Manuel, and Crescencio in the AKA bar/pool bar. Daniel, Oscar, and Maurice in the breakfast bar. These men are the reason we return year after year. Making the atmosphere welcoming and fun they are balls of light and love. We cannot wait to return for our third year in 2027.