Live Aqua Beach Resort Cancun

We had a great stay at live Aqua. The resort is very clean and the staff is wonderful. The food can be hit or miss like any all inclusive but I really liked that there were no reservations for the restaurants so you could just enjoy your day and not have to plan around a reservation. Marco’s smoothies are incredible and his energy made our day everyday! We had an issue with our toilet that we had to call on a few times, but they responded quickly and eventually we got the issue fixed. The only problem we had was getting a chair by the pool. On Saturday all the chairs were “taken” by 9am. There are signs saying you can reserve chairs for more than 30mins but it’s definitely happening. Luckily, we got a cabana on the beach and Cesar was an awesome server. Overall well done all inclusive

Live Aqua was my first all inclusive. The breakfast buffet was definitely the star of the show. Marco was the best part of our morning, every morning, and made the most wonderful smoothies ever. Marco is a treasure! Food everywhere else was hit or miss, no reservations which was nice. We had some plumbing problems and had to call a few times over the course of 2 days, eventually it got resolved. The only downside was finding a pool chair. They claim you can’t save chairs but one day by 8:30 all chair had towels on them, forcing us to pay for a cabana. It doesn’t feel busy here so I can only imagine the hard time people might have in the busy time of the year. Cesar was an amazing waiter for us several days! He is kind, quick, and always seemed to have time for us.

Marco’: smoothies were delicious and his amazing energy and humor set us up for great day every day! We rented a cabana by the beach 2 days and Cesar took amazing care of us both days. He was quick with his drink service and kept us entertained throughout the day. Overall great stay!

We ended up booking at Live Aqua literally at the last minute due to flight cancellations elsewhere in the Caribbean - we booked entirely based on a handful of pictures, price, all-inclusive, and all-adults. I don’t think we could have asked for a much better outcome. The property is beautiful, and there is decent space between this resort and the two adjacent ones so that we didn’t feel like everyone was on top of one another. The rooms were nice; it says a lot that the hotel uses Molton & Brown products and has high-end fixtures. Overall, it’s very classy. The beach and property are extremely clean. The location is about as convenient as you can imagine, to attractions throughout QR and to downtown Cancun. The food overall was good. We hadn’t realized that a primary concept of the hotel was food. The Asian restaurant, in particular, was very good. My only complaints, and they’re ridiculously minor: it was impossible to find ice cream, and they needed more chairs at the beach. It also would have been nice to have a reservation system for dinner dining. For instance, we tried repeatedly to go to the Italian restaurant, and it somehow never had space. Finally, there are two - I think unrelated - skidoo companies just next to the resort. Unfortunately, I almost got hit repeatedly by reckless and/or inexperienced riders who cut very close to the shore, and didn’t look for swimmers. If you’re a big ocean-swimmer, be very cautious

We absolutely loved our stay at live aqua! From the moment we arrived, everything felt elevated, relaxing and thoughtfully curated. The property is stunning, the atmosphere is peaceful and luxurious and every detail is designed to make you feel truly pampered. The Butler service was hands down a standout and took our experience to another level. Having Viridiana and Arturo anticipate our needs, handle reservations and take care of every little detail made the entire stay completely stress-free. It felt personal, attentive and extremely thoughtful. Never intrusive. The butler service was the best feature overall. From making quick moment changes to reserving our cabanas ahead of time and anticipating other needs was amazing. We've stayed at other resorts with Butler service but it was never this accessible and attentive, thank you Viridiana and Arturo for making our stay unforgettable! You two would be the number one reason for us coming back.