Live Aqua Beach Resort Cancun

Marco makes the BEST smoothies!!! He’s so nice and makes everyone’s day. Pablo also had the BEST energy during the activities and classes!!! Jocelyn, Alex, and Ricky were also awesome during other activities!! Everyone is so sweet!

Our stay at Live Aqua was nothing short of perfect! My husband and I celebrated a belated honeymoon and early anniversary in the Honeymoon suite. The room was clean and spacious. The turn down service made every night feel relaxing! Our butlers, Ruddy and Sakny, were so helpful and easy to contact. They reserved our Cabana at the pool or beach depending on what we asked for and made dinner reservations daily. They even picked us up a chess set from Walmart after we mentioned wishing we could take the one from the Aqua Club with us to the pool! The pool staff were excellent. Andres was hilarious and recommended the best drinks for us to try. The pools were pristine! Gerardo at the breakfast buffet was so attentive. Everyone was so friendly, and the food was amazing anywhere you went. Our personal favorites were MB, but the breakfast buffet was something we looked forward to every morning! Marco, Pablo, and Ricky were the best entertainment staff! They kept the pool lively, and the tequila tasting was so thoughtfully done. We learned a lot! We had the most memorable time and can’t wait to come back!

Marco at the juice stand at breakfast is a shining example of the best possible customer service. He is the reason we always come back.

⭐⭐⭐⭐☆ My husband and I recently spent a week at Live Aqua Cancun and overall had a very enjoyable vacation. The resort is beautiful, the pools are gorgeous, the ocean views are stunning, and the atmosphere is relaxing and upscale. The true highlight of our stay was the staff. Monica, who provided pool service, was absolutely amazing. She was attentive, kind, energetic, and one of the hardest-working employees we encountered. She consistently made sure we had everything we needed and always did so with a smile. Marco at the smoothie bar deserves recognition as well. He makes fantastic fruit smoothies and has one of the best personalities at the resort. Seeing him each morning became part of our daily routine. Our favorite restaurant servers were Armando and Victor. We actually sought out their sections because they consistently provided such excellent service. Armando's kindness and genuine love for his job made every meal more enjoyable. Victor repeatedly went above and beyond to create special moments for my husband and me. It was always a pleasure being seated in his section. Other positives included good towel service, prompt room service, comfortable lounge chairs and beds by the pool, the hotel beds were comfortable as well. We booked a Garden View room and were pleasantly surprised to still have a nice view of the ocean. The room itself was comfortable and well maintained. The only room-related downside was the shower water pressure, which was very weak. Those with thick hair may find it frustrating trying to rinse shampoo and conditioner thoroughly. The resort grounds and service were definitely the strongest parts of our experience. There were a few areas that prevented this from being a five-star stay. The food offered tremendous variety, and there was certainly no shortage of options, but the overall quality and flavor often fell short of our expectations. We found ourselves wishing the food matched the level of the resort itself. The drinks were another disappointment. Most cocktails tasted very sweet, and many were served warmer than expected. Throughout the week, we never really found a favorite drink combination that made us want to order it again. We also experienced some stomach irritation during our stay. Both my husband and I developed gastritis-like symptoms, and because we did not leave the resort or eat elsewhere during our trip, we suspect something we consumed at the resort may have contributed. Fortunately, the symptoms were manageable and did not ruin our vacation. One additional annoyance was the sales presentation pressure. We came to relax and enjoy our vacation, and the persistent attempts to get us to attend presentations took away from the carefree atmosphere we were hoping for. Overall, we had a good trip and made some wonderful memories. The staff truly made this resort special, and several employees went above and beyond to create an exceptional guest experience. While we enjoyed our stay, we probably would not return—not because we had a bad experience, but because seven days felt a little too long in one location for us, and the food and beverage experience was not strong enough to make us choose this resort again. That said, if service, beautiful pools, and ocean views are your priorities, Live Aqua delivers those exceptionally well.

My skin can breathe after the facial