Live Aqua Beach Resort Cancun

We just returned from a 7-night stay at Live Aqua (our second visit), and we’re already planning the next. The food and drinks were excellent, the spa was relaxing, the grounds were immaculate, the rooms were fresh and spotless, and the beach… absolutely breathtaking. If you are looking for a relaxing beach vacation where you don't have to lift a finger - this is the spot. But the true reason we came back? The people. The staff at Live Aqua consistently go above and beyond to make every moment feel luxurious, effortless, and personalized. David, our beach bartender, was the heart of our trip. He didn’t just keep our drinks perfectly mixed and constantly refreshed, his warm personality and genuinely thoughtful conversations made us feel like family. By the end of the stay, he was invited to our future wedding. That’s how special he made our experience. Our concierges, Viri and Alan, were great from day one. Viri’s warm smile, attention to detail and consistent follow-through made every request effortless. Her attention to detail was commendable. Alan’s quick responses and friendly professionalism made the handoff from Viri to Alan feel seamless. At the pool counter, Damien stood out immediately. Only a couple days into our stay, he recognized us and made sure we always had our favorite cabana area reserved. Such a simple gesture that made us feel truly seen and cared for. In the Aqua Club lounge, Guillermo absolutely lived up to his legendary Trip Advisor reputation. Kind, attentive, and always one step ahead, he embodies what exceptional service looks like. And lastly, I have to rave about the team at MB. We loved the food so much (get the Habanero soup!) we went three times, each visit made even more memorable by Ivan, whose beautiful piano music set the perfect mood, and Rohibi, whose warmth and stellar service made every meal feel special. Live Aqua is incredibly fortunate to have so many outstanding individuals who take such pride in creating unforgettable experiences. We can’t wait to return and reunite with the wonderful people who now feel like friends.

Live Aqua Cancun is a 5-star resort for a reason: it exceeds your expectations every day. My wife and I just retuned from a spectacular week there and we're looking forward to returning very soon. Unlike other resorts where there is limited staff interaction, Live Aqua staff went out of their way to make our stay exceptional. They included Fernando, Ricardo and Marco at Siete, where they prepare the best breakfasts imaginable. Marco is passionate about his smoothies. All restaurants serve gourmet fare. A highlight was mb where we celebrated my wife's birthday. Thanks to Susana, the manager, Carlos our waiter, William our chef and Frida our delightful hostess. Live Aqua is recognized for its exceptional food, because of the exceptional chefs who I was fortunate to photograph on our last day there. Muchas gracias.

Made a reservation on the hotel's website for a king suite, only to arrive and be told they were sold out and not available, was put in a small queen room. They basically just said sorry that it wasn't available. Also, trying to eat at any of their restaurants for dinner was a 1 hour minimum wait, so several times we had to leave the resort to eat somewhere else at our expense, we did not try the steakhouse, (not included in the all inclusive package) - long waits and very pricy.

Excellent service and the family style meal was great. Food was great. Very accommodating for our birthday celebration with friends and family.

Great service and wonderful accommodations. I would strongly recommend the Aqua to anyone in search of an enjoyable relaxing vacation.