Live Aqua Cancun All Inclusive Adults Only

People really make the place. The staff at this resort are beyond professional. At times it was uncanny. We might be discussing ordering something to eat, no sooner would our poolside waiter arrive with a menu. So the service, from arrival to departure, was seamless. The resort was newly built, so it was in perfect condition. Our room was spacious, tastefully modern, and functioned perfectly. All rooms have panoramic ocean views. The food was consistently good to great. All inclusive resorts are getting so much better, and this is no exception. Beautifully presented, original flavor profiles, and again, excellent service. Even the breakfast buffet was outstanding. All liquor was top shelf, and was very convenient to access from several bars near gathering areas. The spa services we sampled, one facial treatment and one deep tissue massage, were both amazing and relaxing. The gym was adequate for our daily needs, and was clean and well ordered. The only slight issue with our stay, was one loud drunk guy who insisted on playing his country and western music by the main pool. He drove several people away from his little group, but nobody from the resort asked him to turn off his music (there is a posted rule against playing your own music around the pool area - in English). This was only on one day, and it was toward the end of the day anyway, so it didn't color our overall happiness with our experience. The pools are great, very warm, and the beach is broad and clean. They groom the beach every morning, but there can be a lot of seaweed depending on recent storms. The sand is not superfine, but it is very white. The water is fairly clear, again, depending on the roughness of the sea. The water was warm in December. Very pleasant for swimming and just bobbing in the waves. Sometimes, waves were big enough to boogie board, but broke too close to shore for surfing. Typical of the Caribbean. We still talk about this place after a couple of years, so we would go back to this resort. If you need a nice, relaxing beach vacation, you have found your place. Enjoy!

We wanted to do a girls getaway with my mom, sister and myself. This place exceeded all of our expectations! I booked through Expedia and feel we got a GREAT value for what we paid. Within minutes of arriving, we were greeted with a drink and cool towel. After check in, we met with Lorena in concierge that gave us an overview of the resort. She was very sweet, helpful and kind. From there our trip just got better. Food and drinks: All amazing! Much better than any other AI I've been to. Hidden Garden was great! MB was amazing, must try the habanera soup! I was also really pleased with the room service items and the fact they have a decent snack menu you can order while at the beach or pool. That was a first for me, made it very convenient. Drinks were also spot on. Drink service at the beach and pool was much better than any other place I've been as well. Facilities and service: Again, was great! I've stayed at larger AI resorts in the past and this one was a perfect size. They had all the conveniences you are looking for at an AI, but not so big that it's a hassle to get around or too crowded. Only had to wait 1x in order to get into an evening restaurant (MB). I believe this is a big piece to the great service we received. We enjoyed visiting and getting to know several of the staff members. Everyone was genuinely so nice and helpful. It didn't seem like they were just doing it for the tips, it seemed like they wanted to give awesome service without the expectation of a tip. A couple of notable people were Ashley, Armando and John in pool concierge. Ashley was very instrumental in helping us find a place to parasail. John waited on us Friday, which was the day of my sister's birthday. We rented a cabana that day. He initiated a good time when all 3 of us would be around so that he could bring her a sweat treat and friends to sing to her. She was super excited and surprised. Mauricio was great in the dining. We also loved seeing Marco and drinking his green smoothies every morning. He welcomed us with such a genuine smile each day. Kevin M was instrumental in helping us find an authentic, fun Mexican place to dine at outside of the resort. The beach was raked every day. Pool was beautiful and well maintained. Our room service was great. Anytime we needed something, it took no time at all for them to bring us what we needed. We locked ourselves out of the room a couple of times (too many margs :)) and within a couple of minutes, someone came up to our room to let us in. I just can't say enough good things about this place. I told my husband the next time we visit Cancun, LA is our place! I loved the location, it was close to the touristy areas and not far from the airport. We felt safe leaving the resort to go explore and used the buses. I'm sure there are a lot of really nice facilities and resorts in the area, but great service will win me over anytime. That's what LA has and I can't wait to be back. :)

I can't begin to express how great Live Aqua is my husband and I. We both work very long and hard days. We look forward to seeing our Cancun family a couple times a year. From all the pool waiters, breakfast-lunch-dinner waiters, pool staff, aqua club staff, FAVClub staff, front door staff, spa staff, General Mgr. And staff, and all others... We love them all. They all go out of their way to make your stay there perfect. Not sure if and when we will go anywhere else. Give Live Aqua a try... You will love it and become an Aqua Lover too!!

There is not ONE negative thing to say about this resort! Amazing staff, views, food, accommodation! They really know how to look after you! Hope to return again some day! Sending love to the staff who I now see as my good friends!

Our amazing vacation started the moment we walked in the door. I just love the welcoming Aroma and all the smiling faces at Live Aqua! We were celebrating our 20th Anniversary and were treated with many surprises every day. Our room was decorated with rice art, and candles, but the most touching experience was every night at MB. Yes, we love it so much we eat there every night. Karla had a desert prepared with pictures from my Facebook page, so amazing and thoughtful. Every night we got a new surprise desert which tasted amazing! My husband and I are big foodies and this place is the best food we have ever had. I love the big foot at Breakfast but I love Luis even more. He greeted me every morning with a big smile and warm hug. Marco who worked at Siete and Azur wad our favorite waiter! The things I love about Live Aqua compared to other AI, is amazing food with lots of restaurants to choose from and no reservations necessary, such amazing staff who sincerely want to provide you with the most memorable vacation, no stupid towel cards, the biggest and best selection of alcohol even brought to you on the beach, nightly them down service with aroma therap, and a beach that is in my opinion the prettiest and nicest I have ever seen. We are looking forward to returning very soon.