Live Aqua Beach Resort Cancun

Visited at the end of March to attend a wedding at the resort property. We scheduled local transportation which was a breeze coming from the airport to the resort. Our luggage was immediately checked in and we were able to check in even arriving early around 11 am. Our particular room was ready and we checked and our luggage was promptly dropped off. We stayed in an oceanfront room which had a beautiful view with a seating area inside and on the balcony. The room and bathroom were very clean and well stocked. I like the aromatherapy touch in the resort and in our rooms being able to choose which scent you wanted was very nice. I loved the separation of the toilet and shower by a wall and doors for privacy when using either. The water pressure and water temperature in the shower was great although there was some water draining from the shower during use. We would generally put a foot towel down to contain the water. The room was serviced twice daily so we were never without towels, etc. I also utilized the laundry service which was reasonably priced for three pieces of clothing and it was returned the next day. The staff was generally very courteous and helpful (we only had one less than courteous experience with a waiter at the Hidden Garden on our last evening). The food at the restaurants and by the beach and pool area was great - I cannot say enough about the fresh fruit and the grilled ribs and chicken so well seasoned and cooked with flavor. We ate daily in Siete for breakfast (the smoothie station you will need to go to first because it fills up because the smoothies are sooo good). We also dined at Hidden Garden where I enjoyed Indian cuisine which was delicious (but a small portion). All inclusive so it was nice not having to continually carry payment and only the gratuity needed for the staff. The last two mornings of our stay there appeared to be construction in the room next door or our floor which was disturbing - we did alert the front desk staff and it would generally stop around a certain time. Getting beds and chairs at the beach was generally easy but for the pool it was the hunger games usually having to place towels or bags on chairs early to ‘reserve’ them (there are no reservations for chairs only for the larger cabanas for an additional fee) We also experienced the spa which was amazing. Highly recommend visiting during your stay. The spa ritual is so relaxing and the couples massage in a combined room was great. Would definitely stay again.

Absolutely awful resort! Staff unprofessional and even worse unresponsive to issues! Terrible experience

Porfi at the burger station and Marco at the smoothie station went above and beyond every single day. Great energy, great personality, they made the experience worth coming!

I can’t say enough positive things about our stay at Live Aqua. From start to finish everything was perfection! Our oceanfront room had a spectacular view! The aromatherapy was amazing! Guests can choose a different scent each day. We enjoyed daily cabana beds at the pool with 5⭐️ service all around. Eduard set up our cabana bed each day. He assisted with moving from one location to another cabana bed with an even more desirable view a couple of times. He moves fast, is full of energy, and even took time to help me with my Spanish! Eduard is one of many Live Aqua employees who works hard to elevate their guests’ experience at the resort. Already planning our return trip!

I recently had a wedding at Live Aqua resort. The wedding coordinator, Christy, did an amazing job. Everything was most excellent with regards to the wedding. The resort was clean, and the staff was warm and kind. 100% recommend.