Live Aqua Beach Resort Cancun

The experience was so good we had to stay an extra three days. Would've been more if possible. But the staff was great from the bulters Eladio and Alex. Always reachable and pleasant even when thebrequests sounded crazy. To the entertainment staff Ricky, Marco, Pablo and everyone on the team DJ were all fire!! The room service , the kitchen, waiters and Chefs, Mario, Victo, Allan and Jose. They all helped before you even knew you meeded help. The cleaning team that always cleaned up the messes we made daily. Thanks Blanca. The bartender that gave drinks whenever you asked, I wished I could name them all but they were all awesome drink after drink!! The lobby and concierge and the Jimmy helped with tours when needed. 10 of 5 stars. AND YOU WONT NEED TO WORRY ABOUT WHAT TO EAT! Literally dont have to leave if you dont want too.

Great service and amazing workers. Johnathan was an awesome server and Pablo, Robin, and Alex of the entertainment team were super fun and entertaining.

Maggie and Eladio were fantastic butlers. They made our trip even more fantastic. I can’t wait to see them again!

Great stay and the beach was pristine. Second time at this resort and won't be our last . Staff are wonderful and great views of the ocean.

You have a wonderful hotel staff! Your hotel is in a wonderful location with beautiful views of the ocean and your beach was very well kept. However, my room when I arrived had stain sheets, dirty and stained furniture, the bed base was torn, a mini bar that did not have any snacks with that had two drinks in it. When I made the initial booking, I specifically asked for a pre-birthday room set up arrangement and would’ve happily paid for it yet somewhere it was lost in translation because that setup did not happen. The Butler service for my room was invisible beyond text messages. In fact, the things that I asked for for instance, like asking for watermelon juice at 11 PM and being told it’s only available in the morning when I had literally just watched another guest have a watermelon drink of some sort made from a fresh large watermelon at the bar. Because my room was dirty when I arrived I was not comfortable Ordering room service are having my skin touch any of the furniture in the room. I also was not comfortable sleeping in or on the sheets and the bedding. This made my spy experience equally stressful because when I went to the spa on the second day I noticed even with the blue lights, the mildew and mold the broken tiles in the spa and lying on the spa table facing the shower I was able to smell the horrible plumbing smell as I was trying to get a massage. My spa experience was supposed to be a relaxing experience, but it felt like it was rushed. I was not invited or offered a mule in between or even us like a snack of some sort in between the treatments. I was just placed on the table and rushed through the treatments. After leaving my spa treatment, I really wanted to try the seafood restaurant and was looking forward to it. I went down to the beach and went to the seafood restaurant and again it was a rushed experience. They delivered all of my food at once which means flies were able to land on my dessert I had to rush through and eat my appetizer and then my ceviche had an old grease taste to it. I would also like to comment on the pool area it is beautiful yet the pool is gross. The tiles around the pool have mildew and mold on them. Some of the pool cabanas had ripped and torn stained, and I just did not feel comfortable getting in.