Live Aqua Beach Resort Cancun

We’ve been to the Cancun, Playa, Del, Carmen, riviera Maya area over 25 times in the last 20 years, and this resort ranks in the top tier of resorts we’ve been to. The food was delicious, really impressed with the quality and choices of food around the pool each day. Every restaurant was unique and did not feel like you’re at a resort and the food was high-quality for an all inclusive. The property was very clean, and up-to-date and well taken care of. Staff was very friendly and on top of it in every category. I want to give a special shout out to our butlers Carlos and Arturo. These guys were phenomenal, they by far were the best butlers we have ever had at any resort any questions we had they got back to us immediately and absolutely took care of anything we needed or asked for or didn’t even think of for that matter, when we come back again, we will most definitely request for them to be our guys.

Just got back from celebrating our 30th wedding anniversary and we had a fabulous time. The resort itself is great, not too big, not too small. The food and drink are also great, if you come home hungry you did something wrong. The best part though is the service, everyone makes you feel special. Special shoutout to our amazing pool servers Louisa and Monica and our Butlers Romero and Ruddy. We look forward to seeing you again next year!

Pablo and Naomi hosted the archery activity very well, hopefully we can do more activities when we visit again! Very fun

Fourth time some changes but overall still good. Pros: Stephanie and Ernesto our Butler's were amazing they made sure that we had everything we needed daily and booked all our dinner reservations. Resort was very clean and the room was always taken care of. Food was amazing especially MB for the habanero soup. We select Aqua Club on every trip as we think it's worth it. The last time we were here was 5 years ago and there are a couple of Staff members still around, a shout out to Eli and Miguel at the bar for always getting our drinks right. Cons: The only real con was lack of regular vodka, in the past Gray Goose and other top shelf was overflowing this time it was hard to get just a normal medium shelf vodka. Of course I'm a vodka snob if you're okay with absolute or lower quality they seem to have that but one day they were out of vodka of any non-flavored type most of the day. Aqua Club had two top shelves Gray Goose and Tito's but it was not practical to go up to the 5th floor Club when you're down at the pool.

We stayed at Live Aqua for 10 nights in October. This hotel is beautifully maintained with a zen like feeling from the moment you enter which results in calming ambiance, complimented with aromatherapy throughout the hotel. The frequency use of water features within the hotel is sympathetic to the balance of chic hotel with a beach vibe. The duck water features within in the lobby is a quirky uniqueness to Live Aqua which brings a playful element to an otherwise high end hotel and the complimentary duck is a special touch. The inside flows outside to beautifully maintained gardens and water features. Restaurant are hidden away with secret gardens, maintaining the pleasing aesthetics of the property. The gardens open out to 4 large pools overlooking the turquoise Caribbean sea and the award winning beach, complete with a turtle conservation area neatly tucked away. Pool service starts at the beach hut where there is situated an experienced team of staff ready to help. Sun loungers are plentiful and well spaced around the pools and beach area. And for that special occasion cabanas are available for a small cost which includes a foot massage at a time to suit. Pool service from the dedicated beach team is phenomenal with the staff regularly checking in with guests, providing an endless supply of refreshments and snacks. The food in every restaurant plentiful, and all the restaurants provide meals of the highest quality with the finest ingredients locally sourced. The Chefs guided by Chef Palapa can prepare individualised meals to accommodate guest’s preferences or to celebrate special occasions. The concierge team are readily available to provide assistance and are easily accessible, to deal efficiently with any small problem. I simple text Rebeca from the comfort of my cabana and my wishes are granted. The drink at the bars and cocktail lounge are plentiful and of top quality with a vast choice. So much so that I often say to Jose, Speedy, Hector or Moe “surprise me” and I am rewarded with an amazing cocktail comprising of top notch liquor and fresh fruits. Gerry, Mo, Ariel, Santos, Jose, Tanki and Ricardo keep a chilled bottle of wine for my lunchtime tipple. The rooms are large, spacious and thoughtfully designed, including a fully stocked bar, coffee machine and snacks. The rooms have oversize bathrooms complete with robes, slippers and Molton Brown toiletries. Individualised pillows, crisp white sheets and aromatherapy result in a peaceful haven. However, the most endearing quality of this wonderful retreat is the people that work there. We have too many friends at Live Aqua to thank them individually. Every member of staff great guests with a smile, and they all go above and beyond to look after guests. In particular Monserrat, who on our last day came in to work early to gift my husband and I cakes for our long journey home! Any reviews that say contrary to the service provided from this team of dedicated hard working staff members is simply not true. See you in February. The Pipers.