Live Aqua Beach Resort Cancun

We had a wonderful stay at Live Aqua Cancun overall. The food was consistently very good, with plenty of variety and quality options throughout the resort. The service was also a highlight of our stay. A special thank you to Alex and Eladio, our butlers, who went above and beyond to make our stay comfortable and enjoyable. They were attentive, helpful, and always willing to assist with anything we needed. Jonathan, our pool waiter one of the days, was also fantastic — friendly, attentive, and made sure we were well taken care of while at the pool. One thing to mention. The automatic doors leading to the pool level were not working during our stay, which was of note because we were traveling with someone who uses a wheelchair. They had trouble going in and out if they were by themselves. Ultimately a guest or staff would open the door after a few minutes, but something to mention Overall, we really enjoyed our time at Live Aqua and would definitely consider returning. The excellent food and wonderful staff, especially Alex, Eladio, and Jonathan, made the stay memorable.

I’ve been to Live Aqua before, but this trip was different. I returned to Cancun solo during a season of my life I never expected to be navigating — divorce, change, and learning how to redefine a life and experiences that once belonged to “us” as something that belongs to me. This trip was about reclaiming. Reclaiming a place I love. Reclaiming memories. Reclaiming joy. And proving to myself that an ending doesn’t get to take beautiful places, beautiful experiences, or beautiful parts of my life with it. And there was no better place for me to do that than Live Aqua. At this point, the incredible people here aren’t simply resort staff — they’re family. I can’t count the number of times that I was checked on. A special shoutout to Rosalino in security for his reassurance that I was safe. A huge thank you to Flavio and the entire Pool Hut team for ALWAYS going above and beyond. You have a way of making me feel cared for well before my arrival. My amazing butlers, Stephy and Viri — (my sisters from another mister) — you two are absolute gems. The love, attention, laughter and genuine care you give me means more than you realize. 🥹❤️ To my bartenders Hector, Memo, Rueben and Omar — thank you for the drinks, the laughs and for always remembering my drink of choice. Omar for going way out of his way to assist w a special request the day of my arrival. A SALUTE 🫡 to the poolside dream team — Monica, Marysol, David, Animal & Jon! You understood the assignment: kept my favorite drinks coming and NEVER let that glass get empty. 😂🍹 You all helped make my days by the pool exactly what I needed them to be. And a HUGE shoutout to Ricky and the entire E-Team! The Casino Pool Party was the BEST party of the resort to date (sidenote 5th visit and I was once there for NYE) 🎰🔥 You guys brought the astonishment. Thank you Elud and Mr Santamaria for trusting Ricky’s professionalism to coordinate such a wonderful and much needed surprise! Last but not least my dear friend Monserret in quality ( my very first connection at Live Aqua) who has always looked after me, my reservations and who quickly learned that she needs to ask all the questions prior to my arrival. She has saved me from loads of stress more times than I can count There is something incredibly special about returning to a place where people remember you, welcome you with open arms, celebrate with you and somehow know when you need a little extra love. I will never forget how everyone here went out of there way to make this trip special for me. I came to Live Aqua this time to claim this experience as mine and I left with new memories that belong entirely to me — full of laughter, adventure, freedom, friendship and a whole lot of love. Sometimes moving forward isn’t about forgetting the life you had. It’s about realizing that the beautiful pieces of it are still yours to keep — and creating new memories around them. Live Aqua, you will forever have a piece of my heart. Until next time, familia. ❤️🌴🥂

This place is awful! Horribly run in every way starting with their Operations Mgr Eliud Santibanez and going on down to their entertainment staff. Terrible experience in just about everyday imaginable

Marco was the best part of my morning every morning. He made the best smoothies and always made his customers smile. I loved how knowledgeable and passionate he was about his work. He was also very energetic and genuinely happy all of the time. It was contagious. After just one interaction with Marco I found myself looking forward to the next morning when I can see him having fun and interacting with the other guests and making sure everyone starts off their day right, with a fresh healthy smoothie and a happy smile.

What a great resort! The food was good service was great! The rooms were clean, pools were fantastic! We had a great time! My favorite restaurant was Hidden Garden! Location to the mall was good too! Right across the street. If you like premium stores that is the place to be. The atmosphere was relaxed and you could have fun and party! The lounge was good, drinks were great! I enjoyed the Silent Party. The spa experience was amazing! Value is worth every penny! The pool staff was outstanding! Lalo, Rodrigo, Maria, Cesar and Hector were super helpful!