Live Aqua Beach Resort Cancun

The hotel is in a great location at the hotel zone, close to 2 malls, a ferris wheel and an aquarium where you can go to just walking from the hotel. The atmosphere of the hotel from the time you arrive to the hotel is very friendly, everyone is ready to answer questions and assist. The room view (ocean front) was beautiful having to see the whole hotel and the beach being able to appreciate all the place, also the room being well equipped with all we need for the stay. The hotel is a bit pricey but there is offers throughout the year to find a good deal, also well worth the money due to the ammount of attention and food you can find here, specially if you get higher levels suxh as aqua club for having a butler and other benefits. The hotel is focused on relaxation and senses so you can find a lot of amenities to relax, there is barely noise in there other than the waves of the beach and some music here and there ( if you are close enough) . We were attended by the butlers Eladio and Alex which did an amazing job helping us reserve restaurants, got us anything we needed for a more comforting stay and surprised us with details almost every day of our stay!! We appreciate the amazing service they gave us and would love to return.

We visited Live Aqua Cancun for the first time in July of 2026. We loved it! Great service, amazing pools, food was outstanding! Chef William at MB went out of his way to make sure our dining experience was memorable. The habanero cream soup and fillet were the best food we’ve ever had at all inclusive! Gabino at the Sushi stand was so kind and made the best Sushi… Our butlers, Maggie and Carlis provided top notch service in our Aqua Club room. We’ll be coming back soon!

This was our 3rd time and once again it did not disappoint. The food and drinks were great and the service was exceptional as always. Jonathon at the pool bar took great care of us all week. We never had to want for anything. He is one of the reasons we keep coming back. Thanks Jonathon and Live Aqua. Can’t wait until next time!

I booked my room through Southwest Vacations. There was some miscommunication between the Southwest and the hotel and the more expensive room was not available when I arrived. I had to wait over an hour. The supervisor, Vigico, requires additional leadership training. He believed being low speaking amounted to customer service - he doesn't know that being problem resolution focused, implying the customer is misrepresenting about the room paid for (re: even with documented receipts), and then requiring the customer NOT him to call Southwest to rectify. ALL OF THIS to find out the room was not even available. A master class in the dynamic nature of customer service is needed (re: he thought the fact that he slow low and even toned was it - it is only one aspect of the concept called customer service. He needs immediate training. Further, the staff will smile and be kind; however, you should find another hotel because it is inefficiently ran and make zero accommodations for English only speakers, Here are several examples of what I mean. US currency is not taken at the hotel. However, the front desk does not convert US dollars to pesos for customers. I was told by front desk staff to ask wait staff if they could convert my money. I have visited Mexico several times, and the front desk always converts for its guests (re: actually US currency is taken at all gift shops). However, this hotel is not aware of standards in the field. But, I think the target population are locals. This is fine, but it should be advertised accordingly so customers can make informed decisions. I only wanted pesos for the gift store that charged $30 US dollars for a 120 ML bottle of contact solution (this is a $600 mark up). Absolutely ridiculous!!! Given the prices for the rooms, there is no need to engage in this level of foolishness. Also, I needed a fellow patron to translate my omelet order because the omelet wait staff did not speak English. She did know what eggs white were or mushrooms. There is a travel group associated with this hotel. If you are not apart of the group (re: I knew nothing about it when I booked - the group is called the ACCESS GROUP), you will not get into the restaurants/shows that are reportedly open as this is an all inclusive hotel. Every menu has items that not included in the "all inclusive" - all ways to get more money. GO SOMEWHERE ELSE THAT VALUES YOUR MONEY, YOUR EXPERIENCE, AND YOU! This place is not it AT ALL. I plan to write a review of every traveling site so all are duly warned.

Everything here has been AMAZING from the customer service to the food and activities, the cabanas just everything was great!! We will definitely be back WITH friends!