Live Aqua Beach Resort Cancun

Amazing service here. The first day we had Andres at the swim up bar and the last day we had Jonathan at the infinity pool. Jonathan took care of a big group of us about 10 and always made sure we were good on drinks and food the whole day. Ricardo, Pablo, and Christopher Robin are amazing with the activities, we did aqua aerobics, bracelet making, and music bingo. The people here make the resort experience!

Jonathan at the pool is literally the best if you stay here find Jonathan at the pool. He will take care of you all day long while you are poolside and the pool is so much fun.

Dear Management Team, I am writing to share feedback regarding my recent stay at your property, booked through Delta Vacations. While the resort itself is beautiful and features some excellent staff, several significant service failures and maintenance issues greatly impacted our experience. We were visiting to celebrate a friend’s birthday. This occasion was explicitly noted in our Delta Vacations booking with a request for room decorations. Upon arrival, I inquired about the decorations and was assured by staff that the room would be decorated on the actual birthday. On that day, my friends and I were away on excursions all day, expecting to return to the celebration setup. Instead, we returned to an undecorated room. When I contacted the butler service to inquire, I was given the runaround. The staff claimed they never received the request and demanded email proof. Even after I provided a screenshot confirming the request, there was a noticeable lack of accountability or effort to rectify the situation. The butler service overall was subpar and did not meet the standards expected of a luxury property. Furthermore, we experienced ongoing maintenance issues in our room. The water pressure in the shower was extremely low throughout our entire stay. Additionally, the air conditioning did not function properly for the first three days. We made several formal requests regarding both issues, but they were never properly resolved. Shockingly, at no point during these multi-day inconveniences did anyone offer to switch our rooms or provide alternative accommodations to ensure our comfort. To add to our disappointment, the departure experience lacked basic hospitality. The front desk agent handling our checkout was incredibly cold, failing to thank us for staying at the resort or even ask how our stay was. On a separate note, while we understand the resort cannot control the behavior of other patrons, we were deeply disturbed to experience racial slurs directed at us by another guest while we were relaxing by the pool. Despite these serious mishaps, I do want to commend your poolside service, which was absolutely amazing. In particular, Andres was phenomenal. He was attentive, professional, and provided the high level of service we had anticipated for our entire stay. Given the combination of unfulfilled requests, poor communication from the butler team, unresolved maintenance issues, and a lack of proactive service recovery, I trust you will take this feedback seriously. I look forward to hearing how you plan to address these matters and prevent them from happening to future guests.

This was the best trip I have ever had! The resort was beautiful. Ruddy and Romero were our butlers and they were great! So attentive and helpful the entire trip. Our room was a suite and it was spacious and so nice! We loved everything about our time there

2026 was my 26th visit. Safe to say that I absolutely love this place. What makes it so special are the people who have now become like family. The resort itself is amazing. It’s a spa resort. The smells of aromatherapy throughout the resort is phenomenal. The suites are beautiful and the Aqua club is fantastic for small bites and special drink requests. Butler service is always spectacular. They do everything you ask. Making dinner and spa appointments. The food is always something I look forward to. Best food at an all inclusive. Just returned home and already booked trip #27 for may of 2027! I highly recommend this resort 🩷