Live Aqua Beach Resort Cancun

Disson was our favorite wait person. We ate at the taco bar frequently, and he always took such good care of us, getting is extra drinks, waters and an extra taco when I needed one more…. helping us pick a good dessert, super nice, attentive hard working man.

A friend and I stayed at Live Aqua, September 2026. You need to find Jonathan pool side waiter. He is fantastic!! So attentive!! Brings the best drinks! Will help with pool loungers, pool umbrellas, anything you need. Find Jonathan for your pool side needs!!

Two couples. My husband and i came for the second time. We brought my sister and bro inmlaw along. Could not have been a more amazing getaway. Jonathan at the main pool ROCKED! In fact we followed him around on hisdays working. WE WILL BE BACK!

Disappointing Milestone Birthday Stay — Aqua Club Was Not Worth the Upgrade I booked my Cancun vacation through Delta Vacations for September 11–18 and selected a double ocean-view Aqua Club room at Live Aqua. Unfortunately, our experience did not live up to what was promised, particularly considering the additional amount we paid for Aqua Club service. Our room included assigned butlers, but our butler, Maggie, was neither available nor attentive to our needs. Our only consistent communication from her consisted of generic, seemingly automated daily text messages. We also observed that she appeared to be noticeably more attentive to nonminority guests. The greatest disappointment involved my milestone birthday on September 16. Upon arrival, we confirmed our request for birthday decorations and were assured that the room would be decorated on my birthday. We left early that morning for an all-day excursion, expecting to return to a decorated room. Instead, we came back to find that nothing had been done. When contacted, Maggie initially claimed there was no request for decorations. Later in the same conversation, she stated that decorations were available only at an additional cost. This should have been clearly communicated when we inquired upon arrival—not after my birthday had already been overlooked. There was no sincere apology or meaningful attempt to correct the situation. We were simply given chocolate-covered strawberries that appeared old and were the same item that had already been delivered to our room the previous day. Live Aqua completely dropped the ball on a milestone celebration that could not be recreated. The room itself also had serious maintenance issues. The shower had extremely low water pressure, and the air conditioning was not cooling properly. We reported both problems, but nothing was done about the shower, nor were we offered another room with adequate water pressure. The air conditioning did not begin cooling properly until approximately the third day of our stay. Despite these complaints, neither our butler nor other hotel staff expressed much concern or sympathy. On a positive note, the property is beautiful, and the employees working in the restaurants and pool area were extremely friendly. Unfortunately, those positives were overshadowed by the poor Aqua Club service, unresolved room issues, and the hotel’s failure to follow through on my milestone birthday request. I would rate our stay 4 out of 10. Based on our experience, the additional cost for Aqua Club was absolutely not worth it. I expected Delta Vacations and Live Aqua to provide a much better experience, especially for a milestone celebration.

We went for our 19th anniversary and was treated like royalty by Alan and Eladio in the Live Aqua VIP. We will definitely be back and highly recommend this Hotel.