Live Aqua Beach Resort Cancun

We had a great 5 days at Live Aqua. We are very seasoned travelers to Mexico having visited 25 times. This was our first time to Live Aqua and it did not disappoint. I will say the Aqua club was worth it for the dinner reservations alone. Our butlers were Alan and Arturo. Alan made our reservations and checked in often. Arturo did text when he got on shift but could not provide a room for the fan as we requested multiple days. Guillermo in the aqua club was amazing. He works very hard and gets to know you in the few days you are there. They had very tasty snacks and amazing coffee in the club. However, check-in is a bit slow as it’s also a sales pitch. That’s their job and it wasn’t too distracting. But we weren’t interested in the spa or upgrading to a suite. Also, Guillermo is the only bartender in the resort who knows how to make a proper cosmo. He’s very talented. Hector in Ego bar was great and manager Raul works hard all over the resort all day and night. We ate at Siete, MB and the Hidden garden twice. Siete was fine. MB and hidden garden are exceptional. Jose gave great service at hidden garden. However the host Cristian was very rude. We were 5 minutes late for our reservation. When we got there we had to wait for another couple to check in. When it was finally our turn, we gave him our name. He never looked up. Growled at us that he almost gave away our table and sat us without another word. The hotel was extremely busy because Mexico was playing in the World Cup that night. Yes we were 5 minutes late but he didn’t need to be rude. That was the only thing that left a bad taste with us. The grills near the pool are very good as well. Sushi on P level was amazing. The aqua club oceanfront room was beautiful albeit a bit warm for our liking. Room service was delicious. Amenities were very nice. The prices in the hotel shop are outrageous. I loved their signature scents but $70 for diffuser oil is quite a lot. We will absolutely return. Already recommended to family and friends who are currently booking.

We had a wonderful stay at Live Aqua Cancun. The hotel is beautiful, relaxing, and impeccably maintained, with a peaceful atmosphere that makes it easy to unwind. The staff was consistently kind, attentive, and eager to help, making us feel welcome throughout our stay. We were especially impressed by the cleanliness throughout the property. The room was spotless, comfortable, and thoughtfully designed, and the ocean view provided a beautiful backdrop to begin and end each day. We also appreciated the quality and variety of the all-inclusive gourmet food and beverages. Each dining experience was enjoyable, featuring thoughtfully prepared dishes, excellent service, and a wide selection of premium drinks. The pools are exquisite and beautifully designed, offering several inviting spaces to relax and enjoy the surroundings. We particularly loved the cabana options available throughout the property, including both complimentary and upgraded experiences, which provide guests with wonderful choices for spending a leisurely day by the water. One of the highlights of our visit was simply taking in the beauty of nature. The vibrant shades of the sea, the soft white sand, and the ever-changing sky created a serene and memorable setting. Thank you to everyone at Live Aqua for helping create such a pleasant and relaxing vacation. We would be delighted to return in the future!

Awesome service at Siete restaurant. Marco who makes smoothies is top notch and just a downright awesome person!

Carlos and Maggie were wonderful as our butlers - ensured everything from our dinners to massages were booked properly so we didn't have to ask for a thing! Would highly recommend them!

My stay in the suite was nothing short of outstanding. From the moment I arrived, the staff provided impeccable service, making me feel welcomed and valued throughout my visit. The suite itself was spacious, beautifully designed, and maintained to the highest standards of cleanliness and comfort. It was the perfect place to relax and enjoy a memorable getaway. I would highly recommend this hotel to anyone seeking an exceptional luxury experience and look forward to returning in the future. Also special thanks to Viridiana and Stephany for their services...Thank You so Much!!!!, you girls are amazing.