Live Aqua Beach Resort Cancun

This was my second stay at Live Aqua in the past six months, and I’m happy to say it was just as exceptional as the first. My initial visit was during a slower season in Cancun, so I wondered whether the highly personal, high-touch service I experienced then would carry over during the busy holiday period. I’m pleased to report that it absolutely did. The service, food, and overall atmosphere were consistently outstanding throughout our stay. Live Aqua is ideal for travelers seeking a relaxed, laid-back vibe. While there are light daytime activities (such as music bingo) and a livelier pool with a swim-up bar, the resort’s true focus is on rest, relaxation, and unwinding. We stayed in the Tierra Suite, which was incredibly spacious and thoughtfully appointed with lovely amenities. The food across all restaurants was excellent, and it was especially refreshing to find an all-inclusive resort that offers several health-conscious options. The cocktails were also well crafted. Above all, the service once again stood out and is the reason we are repeat guests. Our butlers, Alex and Ernesto, were fantastic. Ernesto went above and beyond, seamlessly coordinating dinners, taxis, and countless small details throughout our stay. Our reservation specialist, Dey, has also been exceptional too. She has consistently secured great room rates and twice now has accommodated last-minute requests to extend our stay. A few additional service highlights worth recognizing: Siete (Breakfast) Ricardo: Incredibly kind and attentive, and graciously let me practice my Spanish with him. Jorge: Very attentive and professional. Valeria: A warm, friendly hostess who greeted us with a smile every morning. Cabana Reception and Attendants Lalo: A true superstar! He remembered us from last time and our preferred location at the beach. He always went above and beyond to ensure we had our preferred cabana and that our family’s cabanas were together. Demian: Extremely helpful and attentive. Additional thanks to Francisco, Andres, Monica, and Alejandra (Ale) for their consistently friendly and attentive cabana service throughout the week. Massages Mercedes, Urbina, and Yajaira: All delivered excellent massage experiences. The Grill (Lunch) Jose: Did a fantastic job at the grill. Santos: Provided great bar service during lunch. 5th Floor Lounge Guillermo: An outstanding bartender who somehow managed a very busy lounge on his own most days. We will absolutely be back again. Thank you to the entire Live Aqua team for another memorable stay!

Had another wonderful time at Live Aqua Cancun. This was our 2nd trip there and we can't wait to go back. The resort is amazing and the staff are incredible. We highly recommend staying here when you visit Cancun.

Edouard was a great help to us!! So friendly and helpful!! Got us tables, chairs and always checked back in with us. Highly recommend

Fantastic week. Great food, amenities and awesome staff. Special shout out to Lalo at the Cabana & Alex & Ernesto our butlers. Couldn't have picked a better place to unwind. Pool selection is extensive, food fantastic.

The Sushi was delicious, Carlos Gonzalez was was exceptionally friendly and fast at fixing our rolls. Had a good conversing with him. The rest of my family also enjoyed eating there. We ate there almost every day on our stay at Live Aqua. Great Sushi chef!