Dreams Jade Resort & Spa

Don't hesitate to book this hotel . We have just had 12 glorious days here . Such a lovely well run hotel . All staff were wonderful, excellent training in the customer experience. Spotlessly clean and high standards of hygiene followed throughout the complex. Room was lovely and comfortable with all you need . Gym high standard equipment with an attendant to keep the space clean and well stocked of towels and water . Spa was lovely, we had a Sound Therapy experience which was amazing . Daily activities for everyone to enjoy , Yoga was especially good with a trained yoga teacher. Bar staff very efficient at filling orders and the pool attendance was superb keeping everyone hydrated. All restaurants were excellent, the quailty of the food and service plus no booking or waiting to get in , with lots of choice . All in all we had a throughly enjoyable stay at this fabulous hotel, you won't be dissapointed

A fantastic Hotel and a credit to the Management Staff who were excellent, attentive and service with a smile

Loved the resort, and both pools -- especially the preferred pool. The food was above average, and the staff in general were great. Did not like that the swim-up bar on the main pool was closed, as were several restaurants (on a rotating basis). Why close Mercure (French restaurant), when that is the perk of the Preferred rooms that we paid extra for? The Sargassum on the beach was terrible, and we did not go on the beach even once.

My husband and I stayed at Dreams Jade as a couple, May 4 - 9. We love this resort. It was our 2nd time to visit. We booked Preferred, but we're not UVC members. Besides the beauty of this resort, the service is amazing, 10 out of 10! (Lourdes at the buffet, Angel & Alexandra at the adults pool, Juan at the Capers, just to name a few). This is a family friendly resort, but the layout separates the adult preferred pool from the family side. That's a plus! Our room was HUGE. It was an Ocean View Suite with a king bed, double closets, double sinks and a completely separate/private toilet area with a 3rd sink and full door, which was nice as some resorts do not have that. Housekeeping came daily to tidy our room and restock the mini bar. The adult pool was very nice with plenty of loungers. We didn't have trouble with people playing the towel/chair game, but we always got to the pool around 8 am and stayed until early afternoon. Melvin was the towel attendant all week and he was wonderful. He got us a small table when we asked and was very attentive to everyone! Check in and check out we're easy and we weren't approached about the UVC sales presentation, but we saw some guests being approached at check in. A few areas being renovated, but that didn't take away from our experience at all. There were a few weddings taking place, one of which was huge with maybe 150 guests traveling from 6 countries. It was a 3 day event for them with celebrations happening each day. The couple was from India and Dominican, I believe. Absolutely stunning for them! The ONLY thing that is a negative is the beach because of the seaweed. The resort works very hard to keep on top of it, but Mother Nature always wins. Some days were better than others. It was red flag all week because of the wind and surf. No one was in the water. That said, we would still return for a 3rd visit, 100%.

We recently stayed at Dreams Jade Resort & Spa in Puerto Morelos. Our son got married there. Everything was amazing. Everyone was very helpful, welcoming and friendly. We really enjoyed the entertainment team especially Antonio “Tony” and David. They were amazing. They did a grea job and are amazing at what they do. Gabriela “Gaby” in the reception area was also very friendly and helpful. Our 86 year old mother forgot her walker and Gaby called a company that rented us a wheelchair for the time that we stayed at the hotel. Everything from the location, the atmosphere, rooms, value, cleanliness, service and amenities was excellent. We would definitely return and would highly recommend.