Dreams Jade Resort & Spa

​Having previously stayed at chain sister properties like Secrets and Breathless, as well as Dreams Riviera Cancun years ago before it became a Hyatt inclusive collection property, we came in with high expectations. Unfortunately, our recent stay fell short, and it genuinely felt like a step down. While the food is fine and you certainly won't go hungry, the overall quality and service standards have noticeably declined. ​ Service & Vibe To be fair, most of the resort staff are friendly, hard-working, and provide great customer service. However, a noticeable few displayed clear favoritism that marred the experience. At the Barefoot Grill, there were long waits while cooks served local guests off to the side who weren't next in line. When we asked a pool server if we could eat by the pool, we were told no, yet a nearby family was doing just that without anyone saying a word. It left us feeling like second-class guests, which is disappointing for an all-inclusive resort. ​​Pool Area & Food Options There is a noticeable shortage of side tables around the pool, you often have to set your drinks on the ground or hunt for a nearby ledge. That said, a wonderfully attentive attendant noticed and kindly offered us a table, which we were so grateful for since we didn't even realize that was an option. ​We also wished there were better food options available right by the pool. At other resorts, you often see pop-up poolside offerings like a live BBQ or a giant pot of paella being cooked outdoors, which would be a fantastic addition here. Drinks & Preferred Club The liquor quality has taken a hit since the Hyatt takeover. Standard bar brands felt low-grade, and higher-shelf options are now strictly reserved for the Preferred Club. We considered upgrading, but the "juice wasn't worth the squeeze"—most amenities are shared between sides anyway, and a private balcony hot tub isn't much of an incentive when it’s 36°C outside. Furthermore, standard bar drinks felt watered down, with one major exception: Hiram, who makes the absolute best drinks during Mixology time! ​ Hygiene & Maintenance This was perhaps the most concerning aspect of our stay. I spotted someone who appeared to be part of the management team (walking around with a clipboard) standing at the smoothie station using her bare hands to eat fruit directly from the setup. Management should set a much better example for hygiene. Additionally: ​Pool Area: The pool chairs urgently need power-washing—many had goop, bird droppings, or black mold-like spots on them. The pool deck floors also need a deep scrub (we noticed strange red stains near the water). ​Grounds: Heavy construction is currently underway, and there was a strong, intermittent sewage odor throughout the property. ​ Beach: There was significant sargassum, though to their credit, the grounds team worked hard to keep up with it as best they could. ​Rooms, Housekeeping & Technology The rooms have some neat modern digital features, especially the motion-sensor lights and automatic curtains. However, housekeeping takes quite a long time to make their rounds. Even after being out all day, we returned to find our room still wasn't finished, and they never even got around to cleaning the balcony. Our balcony table was missing its glass top, and basic amenities like robes and slippers weren't in the room so we requested them via the app. That said, when housekeeping does clean, they are thorough. ​A few other room quirks and maintenance issues: ​You can't leave the TV on without a bright backlight illuminating the room. ​Strangely, there is no soap dish in the bathroom despite the fancy setup. ​We experienced a couple of maintenance hiccups—our water was temporarily shut off and the AC conked out—though the engineering team responded and resolved both issues as quickly as possible. ​Tips for Future Guests ​App & Room Service: Be sure to download the Hyatt app, as it acts as your portal for almost everything (including requesting missing amenities). Be aware that room service disables ordering on the app around 10:30 PM (well before the stated 11:30 PM cutoff). ​ Final Thoughts: If you're used to the higher-tier resorts in this brand family, Dreams now feels like a clear downgrade. Going forward, we will be trying other properties, but if we stay within this hotel group, we won't be booking below the Secrets level again.Standard Has Dropped Since Hyatt Acquisition — Stick to Secrets and above.

Jonathan and edward Are the best workers in the Hotel :)

Edwin and Jonathan were the best, dearest employees who made our holiday more beautiful. Thank you!

Maria the bartender in the Preferred lounge was wonderful! Super sweet and friendly. She does a great job. It was a pleasure getting my morning cup of coffee from her every morning. Thank you Maria!

We stayed here for four nights and it was wonderful! It was so nice to be able to stay at the resort and just relax and have everything you need. There are plenty of activities to keep you busy. The staff are so much fun! We had a great time with Saul, Dillon, and Antonio. They are so kind and help everyone have a good time. We would gladly come back.