Dreams Jade Resort & Spa

Julian in the preferred club is the best ! Alberto at the main bar makes the best drinks !!! The entire resort is first class , very lovely stay. The food was amazing. The drinks were delicious and good quality, will definitely come back again. They sure know how to make a birthday boy feel special

This was our best family vacation as a family of 5! We travel often, so I will focus on the things I would have wanted to know going into arriving, but we have stayed at 10+ all inclusive resorts with our family, including other Dreams and everyone, including grandparents said this was their favorite. Every restaurant was good, what made them great depended on the service. Unfortunately, I don’t remember the name of our AMAZING waiter at the Italian restaurant, but when he saw 3 kids, he immediately brought out 2 entrees to split so everyone could get some food in their bellies while waiting for food. The French restaurant was our favorite, but its adult only, so you need to plan to send the kids to the Explorers Club. Dress codes are very loosely enforced except for men wearing tank tops in the buffet. For some reason that was the hill waitstaff were going to die on. Not the thongs with see through cover ups, or shorts and flip flops while fine dining… The family suites are perfect if you have more than 4 people. 1 king, 2 queens and 2 bathrooms. The only downside to the room (and all rooms) is that there is a step down to the seating area. We were ok with it but our 75 year old travel companion tripped and fell on the first day. The towel game didn’t really exist. Towels don’t come out until 7:30. They say they will take them if no one is there within 30 minutes. I never saw that, but maybe they meant if there were just towels and no personal belongings? Carlos was an amazing server poolside. Always stayed on top of our drinks and even got me a menu for my daughter to get her hair braided on the beach. When we went for our hike for braids, he checked in to see if we needed drinks for the walk :) Explorers Club staff were wonderful! Our kids went everyday for various activities and they just messaged us on Whats App if they wanted to leave earlier than planned. There were lots of arts and crafts, Kids Master Chef, and water polo. The Sargassum is hit or miss. Traveling anywhere in Cancun is going to get you Sargassum on the beach, except Playa Mujeres. Here it seemed to be an issue about every other day. The beach is rocky, but if you walk to the privileged area, there is a small section that isn’t rocky. The air conditioning was spotty at first. The first two nights we were HOT in the room. It was actually cooler outside than in. We spoke with the concierge and they were able to lower it a degree which was just enough to keep it comfortable. The only disappointment came when we had to extend our trip due to weather. It was already high stress and wasn’t as easy as just extending our stay with the front desk. We had to go online, book for the night(s), then go “check out” the next morning and ask to stay in our same room. The stress of the unknown seemed unnecessary. You would think a resort could just extend the stay especially since they said they had rooms available. It seemed odd we had to jump through so many hoops up until check out time of our original stay just to stay in our same room. I highly recommend getting the Hyatt Inclusive app. You can request just about anything through the app. We always had our room cleaned and restocked earlier than other people we were traveling with because they refused to use it.

Overall this resort is quite nice. The beach isn’t really good for swimming, except for one spot way down the beach and the seaweed is a problem, although they do work on it regularly. The food is above average for resort food although at times it’s clearly still not up to America standards. If you’re a guy they are nasty about the dress code. Be warned. I thought I could go get breakfast with a sleeveless shirt. That is a no go. I was trying to deal with a sick kid so I was back and forth a bit and I got constantly harassed. To be clear, there really are basically no restrictions if you’re female. Just if you’re male you must follow the code.

This was a great hotel and resort. The staff was so friendly and serviceminded. I went for a massage at the spa and had the best massage ever by Dafnee, it was amazing!🤩

We just returned from our trip to Dreams Jade. Somehow my 1st review was deleted so I'll try again. I traveled with my daughter, my friend and her daughter (both girls are 14) for a girls' trip to celebrate our birthdays. We arrived at the resort around 3:30ish and were taken to the preferred lounge to check in. Ernesto got us all checked in, and even made sure we had rooms near each other. He also made us a reservation for hibachi, and introduced us to our butler, Carlos. Carlos was fantastic, he was in contact every day to check on us and help with whatever we needed. We ate at several restaurants and liked them all. CinCin was the 1st night and if we hadn't been so tired, I think we would have enjoyed it more because the food was great and out waiter (I forgot his name) was great as well. Hibachi was the next night and it was one of the best I've been to. I don't usually do hibachi at the resorts because we go frequently at home, but the food (I got the trio) was not overly salty like in the US and Miguel was quite the showman! We were all very impressed. Nora was right there to take (and send me) photos when they brought out a sparkler cake for me and none of us thought to do it. Next night was Capers, which was also delicious. Our waiter there not only brought us special desserts with "happy birthday" written, but he made us each an origami rose with our names on them (and I didn't write his name either). The French restaurant (adults only, the girls ate at the buffet) was good, except my steak was a little tough. Spice was last and really good. Our waiter Martin was very attentive and just great. We had breakfast every day at the buffet, which I always love because there are so many options. Jose on our last day there was very helpful there. One of the staff even went back to ask if the chia pudding had milk or not for me. I'm lactose intolerant and was able to find something everywhere, however, I wish there had been a few more options. Especially for dessert that wasn't sorbet. We stayed in the governor's suite, which was absolutely amazing inside and out. My only complaint is that our fridge was not restocked at all and we ran out of water. It took a couple of tries but we got some in there. We played pickleball while there, the whole roof area was really cool. We played volleyball in the pool with Ivan, which was really fun. We played pool every night after dinner and we watched the fire show one night, which was crazy! We also did yoga one morning and that was a great way to start the day. We felt fine letting the girls wander together around the resort. Off-resort, we swam with the dolphins next door, which I thought was really overrated and not worth it. The girls jetskied with the guys on the beach, and they were great with the girls. The one guy took my phone out (I have a waterproof case) and took photos and videos of them. And we booked a tour through the front desk to tour Tulum, cenotes and swim with turtles. That was all pretty great. If only it wasn't only 72 degrees the swimming parts would have been more enjoyable. But we still really enjoyed it. Overall, I would definitely be back (and bring my husband and son). The staff was all so friendly and helpful and the resort was very nice.