Dreams Jade Resort & Spa

Luis and the team at the teppenyaki were amazing. His service, and food was excellent. He made us laugh and was so good with the whole family with his tricks and the way he cooked the food. If you come to Dreams ensure you go to the teppenyaki and ask for Luis as your cook.

Went to the tepanyaki and had the best time with Louis. He was the chef for our table and was a great part of the entertainment for the evening. Thank you for the amazing time.

Alexandra provided the BEST pool side service ever!! So friendly, gave great suggestions and fast service! Such an asset to Dreams Jade! She made the week spectacular!

Where to start. Literally everything about our 11 night stay here was exceptional. From the moment we arrived, to be whisked through to the preferred lounge, with a cold champagne and scented cool towel, to the moment we left, we loved every single moment. Let me break it down. The people, who I’ll come back to, are immensely friendly, caring, welcoming and treated us like family. Service in the restaurants, bars, reception and cafes, preferred ckub lounge, concierge, the amazing entertainment team, and housekeeping was sensational. The best service we have been lucky enough to experience anywhere. Food choices and quality amazing. Out favourites were Tamarindo (also for preferred breakfast), Capers and Spice however the buffet breakfast and lunch also tremendous. Mercure and CinCin also terrific and coco cafe, barefoot grill and Castaway were lovely for lunch and snacks. The rooms (we had two Preferred suites in building 8) were huge, beautifully appointed, views over the preffered pool with loads of storage, massive bathroom and shower, enormous beds and separate social area. Lovely balcony with whirlpool bath. Air con was perfect. Toiletries plentiful and great quality. Mini bar with water, sodas and Dos Equis beers. Preferred lounge was also a luxury haven for chilled drinks from a premium full bar, snacks and morning coffee, with a separate concierge service. Staff were truly fabulous. Pools are lovely with loads of space for couples seeking peace, families with children and those looking to party or take part in the entertainment. Lots of loungers with towels too. The preferred club pool was also superb with swim up bar, grill for lunch, hammocks and a chilled vibe. The beach is lovely. The whole area is affected by sargassum (seaweed) so whilst crystal waters aren’t possible at present, this is same in all resorts and didn’t impact our stay at all. Sea still swimmable but the pools were perfect. Bars are plentiful, although the resort was quieter after the nightly entertainment finished by 11pm, which more than suited us as a family with two older teenage daughters. The whole resort is immaculately clean and safe. Puerto Morelos is a £3/$4 uber and is worth a wee visit for drinks, beach and local souvenirs. I could praise the service all day and night but I’ll mention one incredible staff member. Alberto in Tamarindo. This man made our whole trip perfect. His level of care and attention far exceeds anything we’ve experienced anywhere worldwide. Amazing service, friendly and took so much to advise us of things to try, as well as creating a unique menu of special dishes to try for our daughter’s birthday celebration meal. An experience we will never forget and one which we will always treasure the memory of. Thanks Alberto, an incredible man. We will return purely based on his service. A friend for life. You’re a legend Alberto. Also mentions for Michelle, Victoria and Zule in the club lounge for being so kind, Juan and Miguel in Tamarindo breakfast and to Dylan, Daniel, Saul and Amara who work so hard providing fun activities for the pool and nighttime, and Francisco who kindly arranged a cabana for our birthday girl. Andres, Sol and David in the spa were perfect. Karen sorted out tables for breakfast every day and was so lovely. As mentioned, we had preferred rooms which was a lovely bonus but I think you’d be happy anywhere on the resort. If you’re able to, the upgrade is worth it but not necessary as everything is just great. I wholeheartedly recommend this wonderful resort and cannot wait to return. Such a special experience and can genuinely say how much we loved the resort, food and especially people.

I stayed at the Dreams Jade with my husband & our best friends. On our arrival we weren't sure if we had made the best choice , we were upgraded due to the ongoing work in the hotel so that was a bonus & made it feel more worth while. The rooms were so spacious & we had a whirlpool Bath on the balcony. As the days went on & we found our way around the hotel grew on us, the staff are definitely what make it. Around the preferred pool Angelica, Francisco & Al work so hard but always make time for you. All the restaurant staff are so friendly.The coffee shop was amazing, it had the most amazing ice creams to . The food at the buffet ( when it was open) wasn't that nice, but the other restaurants were .The Italian was our favourite. The location is a bit more out of the way but Puerto Morelos has a lovely beach, shops & market, its a bit more quieter than Cancun . I'd say the only downfall was the beach which isn't their fault, the seaweed was abundant & every day there were tractors & trucks removing it.Also the entertainment, they book singers & saxophonist at breakfast but the evenings didn't have much going on, they would use a big screen & put music videos on most nights.The Hotel is having improvements, we hardly saw or heard it so don't let that put you off. We've stayed at nicer hotels in Mexico but not with the amazing staff Dreams Jade have.They are blessed with their team.