Dreams Jade Resort & Spa

The building, atmospheres, chef, and food all surpassed my expectations. The only complaint would be the weight time, my group waited 20 minutes past our initial reservation time to be seated.

Avoid at all cost! Food is disgusting and service is very very poor. If you want to be mistreated and abused this is the right place ! I left the hotel a day before my check out for problems with the food quality and services. If you decide to go buy insurance you may get sick. Pésimo ! PÉSIMO ! Un asco de hotel, sucio la nevera de la habitación no funciona, me dieron un certificado de ocean view y me dieron partial view, he ido dos veces a este lugar. Son discriminatorios además de malinchistas son serviles con quienes hablan otro idioma quienes hablan español los quieren pisotear.

We have traveled quite a bit round the world and have never been treated so well by the staff in this hotel they looked after us , to name but a few pool bar Angel, Eduardo, Antonio and Alfredo in the preferred lounge Michelle and Victoria and everyone else who made a most memorable holiday every. God willing we will be back.

Dreams Jade Resort? More like Dreams Nightmare Resort! Spend your money somewhere you'll be treated like they actually want you there. Racism at its best! After spending almost $7,000 on a summer vacation for my family, we arrived at Dreams Jade as Preferred guests. Our first impression was great—the resort is beautiful, and the staff greeted us with cold towels and drinks. Unfortunately, that's where the positive experience started to fade. We booked two Preferred Ocean Front rooms that were supposed to be side by side. Instead, one room was on the first floor and the other was on the second floor. The upstairs room also had an ant problem. We reported it on Friday, but nothing was done until Saturday night. Now for the real issues. Saturday morning, we went to the buffet where I was told I couldn't enter because I was wearing a shirt with half sleeves. No problem—I walked all the way back to my room in Building 9, the farthest building from the restaurants, changed clothes, and returned. When I got back inside, I immediately noticed five or six other white male guests wearing the exact same type of shirts I had been turned away for. When I questioned the host, I was told they were allowed because their rooms were farther away in Building 9—the same building I was staying in. That explanation made absolutely no sense. I spoke with the manager, who admitted it never should have happened and assured me he would address it with the host. I saw the same host Sunday morning and guess what it was still people wearing the same kind of shirts. Saturday night, we went to Spice. A different host tried to discourage us from eating there, saying there were about 30 people ahead of us and suggesting we go somewhere else. We chose to wait. Moments later, another family we knew arrived without reservations and was seated immediately. After I told the host I would be contacting corporate the next morning, a table suddenly became available for us. On Sunday, I spoke with the manager on duty. His solution was to offer reservations at another restaurant—something I could have easily done myself. Instead, they gave us a complimentary tour that was supposed to include four stops: a jewelry store/tequila tasting, the Cancun sign, and a restaurant. We were dropped off at the first stop, and our driver never returned. We waited for over two hours before another driver finally arrived. At that point, I asked to go back to the resort. Instead, we were driven another 45 minutes farther away, only to be told we had to wait for yet another driver. The only bright spot of this trip was the staff at Tamarindo. David, Eduardo, and Tony went above and beyond to try to salvage our vacation and change our opinion of the resort. They treated my family with professionalism, kindness, and genuine hospitality. Thank you all for everything you did. In my opinion, David, Eduardo, and Tony should be the ones running this resort. Overall, Dreams Jade failed to deliver the level of service you'd expect after spending nearly $7,000 on a family vacation. The resort itself is beautiful and the food was good, but customer service, consistency, and how guests are treated matter just as much. Unfortunately, those areas fell well short of expectations.

Fantastic resort- We will be back! We took our young children and really enjoyed the entire resort and all of the entertainment options. The food was some of the best all inclusive food we have had. The beach is one of the best in the area! Special shoutout to Hiram at the Lobby Bar- his cocktails are top tier and his margarita is one of the best I have ever had!