Dreams Jade Resort & Spa

Husband and I just left a week of bliss at Dreams Jade. I didn't know anything about it by the reviews prior to going and I almost chose Sapphire or one of the other Dreams properties. It was just us two and we wanted rest, luxury and good food. Traveled in on a Monday evening and that was great for no congestion at airport. No customs either. Used Happy Cancun Shuttle again and they are great, prompt and relatively inexpensive. Got to resort and we are Platinum UVC so preferred check in took 5 minutes and we were off to the room with room service and a brief orientation. Room service food was great, hot and fresh. We slept until noon some days and needed the rest. Preferred breakfast is elegant and worth it. Cafe is busy with kids and conventions and food is not out and ready on time, nor was it replenished quickly. Preferred pool and lounge were the best. Staff know what to do to please. We had asian restaurant, french, italian and mexican on subsequent nights. Food wasn't the greatest but the service and Managers of the restaurants are observant and aim to please. They give a little extra like desserts. Choices were more limited than I had seen before. Will say that all the fish dishes were fresh and that is what my husband preferred. The resort is beautiful and I walked all around looking at the flowers and scenery. There were several weddings last week and the grounds were beautiful backdrops. Of course the beach was a struggle given the time of year but I watched them work hard on trying to manage it. Pool staff kept you happy and did a great job of setting up and towels. There were always chairs available. Did not go to the pools on the other side where children were other than to look. I went to the spa 3 times in a week! Sylvia manages the spa and she will make it happen. Mirabel was my person for massage and facial. I had an 80 minute massage (as good as I have ever had), a collagen facial that took away my bags under my eyes for a day and an after sun aloe wrap for my sunburn. Loved them all and did the hydrotherapy with hubby. The shows were a little late for us as we eat early and don't want to wait until 8:30. There is a fire show, a mexican show, a rock show, and a circus show. We glanced at them but did not stay as there were kids and music was loud. This was a great resort and we would go again. Just the right size and not overly crowded. Convenient to the airport and enough preferred amenities for us. Loved Dreams Jade and we are usually Secrets people. Did go see Moche' which was lovely for a day visit.

Room we waited extra time for was two twin beds instead of the King we booked and waited for. No ice machine was available anywhere near our room. Drinks were very watered down. Not all restaurants were open and food was mediocre at best. Cold potato’s, overcooked and under seasoned food was the norm in most of the restaurants, especially the French Restaurant. Nearly every salt shaker were unusable due to humid conditions and no other option available. Finally the A/C in several of the restaurants was not nearly cool enough. We sat in the Japanese style restaurant sweating waiting for our food and it was very uncomfortable. About the only thing that was decent was the pool but the drinks were too weak.

Jamie from Capers restaurant was fantastic! Very attentive, and friendly.Best service yet!

Louis was fantastic! Hilarious, personal, and an excellent cook. Will recommend him and his cooking abilities to everyone who comes to Dreams Jade♥️

The property is beautiful. Just the right size. Lots of activities if you want them and a nice night club. Rooms were large, hot tubs in all, air conditioning was great with a ceiling fan in living room. The resort was always being cleaned and renovated for a better experience for all. Room service was amazing - must expect an hour for delivery so plan it well - also must remove sign from door or they do not deliver! Tons of weddings were booked for this location which was nice to see. The pool areas were great and the food by the prestige pool was delicious, from their fish tacos, chicken wings, fries, hot dogs, burgers, spring rolls, everything was perfect as well as the bartenders at all spots. Restaurant service was fantastic, and the buffet was always available when needed. Shout out to Luis at the teppanyaki restaurant who put on a great show, with humour and skills!