Dreams Jade Resort & Spa

All the people were amazing and hardworking. The food was good, but not excellent, which I expected since it was one of the more inexpensive resorts in the area for dreams / all inclusive. The beach is rocky in areas and we couldn’t go in the water at all since red flags were flying during our entire stay. This would not be a place I would go if I wanted to be playing in the water. It was a fabulous place to walk the beach as there was one resort next door ( but another being build beyond that) and then nothing but a few homes for over a mile down the beach. A lot of awesome coral washes up. Might be a decent snorkel spot if waters calm as there appears to be a reef offshore Very quiet. Downside is that there is seaweed on those uninhabited beach areas. This time of year seaweed wasn’t too bad so did not bother me a bit. ( when bad, it can get quite smelly). Resort keep their beach clean. Some of the outstanding staff me met were Alejandro, Deanna, Fernando. Everyone , really. We had exceptional service from them all!! Pools were nice, got crowded at times. We didn’t participate in activities. Bars were set up beautifully We had a junior suite garden view which had a view of the ocean, as well as the neighboring resort , which was beautiful , too.

We generally enjoyed our trip to Dreams Jade —- however we had specifically booked this hotel as it had full tennis courts. We had entire family bring tennis raquets and shoes (which takes up a ton of room) —- when we got there we found a big chunk of the hotel was being refurbished ——-> and tennis courts were CLOSED. We are reasonable people —- and would have simply appreciated some notice that a significant portion of the amenities we were looking for were not going to be available. We alerted the concierge to see if we could arrange tennis at a nearby resort and they basically said tough luck. What makes this worse —- both my wife and daughter were having their birthdays —- we waited in line for 30min to make reservations at the tepinyaki restaurant only to be told — that only reservation available was at 9pm. Given we had already been severely inconvenienced by the tennis it was our hope we would at least be able to celebrate the birthdays at restaurant of our choice (given we waited in line) —- the concierge could not have cared less. We are not demanding people —- however really really do not feel like we got the experience we paid for —- I would suggest looking around.

We splurged and booked a Governor’s Suite as it was our first time there, and my husband Morgan’s birthday. Carlos in the Preferred Club was assigned to make sure our vacation was a success, and he made this a trip we will remember. He handled all of our dinner reservations, spa reservations, surprised us with special treats like cake at breakfast, birthday decor and champagne in our suite, and a complimentary cabana on my husband’s birthday. Carlos communicated with us via WhatsApp each morning, as well as personally found us in the Preferred Pool or around the resort to ensure we were content. We look forward to returning again and again to this resort as the property is beautiful, all staff members are engaging and pleasant, the beach is well maintained and the restaurants and shows were top notch. Also, we loved taking the taxi into Puerto Morelos and shopping and dining for a more local experience.

Really friendly and attentive bar team in the lobby bar. I will single out Francisco, who worked the lobby bar during the day. Didn't even have to order, he would remember our drinks and deliver them to our table with a smile and friendly chat.

We just returned from our stay at Dreams Jade, and we had a really lovely vacation. The property is beautiful and well maintained, our room was great, and everything felt clean and comfortable throughout our stay. The overall vibe of the resort is fun, relaxing, and welcoming. The beach is gorgeous, and the pools were one of our favorite parts. They were the perfect temperature and never felt too crowded. The staff truly makes this place special. Every single employee we encountered was friendly, helpful, and warm. The service across the resort was excellent. The drinks were solid and the bartenders were quick and efficient. Special shoutout to Jorge, Roberto, and Hiram. They absolutely made our trip. They always kept our drinks full, remembered us night after night, remembered our drink preferences, and did it all with big smiles. They brought great energy and made us feel genuinely taken care of. The shows were fun, especially the fire dance, which was really entertaining to watch. As for the food, it wasn’t bad, but it wasn’t the highlight of the trip either. Some meals were better than others, and a few dishes were a little hit or miss. That said, there were always options available, and the restaurant service was consistently wonderful. One personal highlight that absolutely deserves a mention is the paletas. I was obsessed and could not stop eating them. I think I had six in one day and I regret nothing. Overall, Dreams Jade delivered a fantastic vacation with beautiful surroundings, great drinks, and truly outstanding staff. We would happily come back.