Dreams Jade Resort & Spa

Miguel put on a very good show. Food was prepared fresh in front of us. Seating is very cramped. A tall person will have the knees on the bottom of the table.

Wonderful vacation with a great group of Ladies. Rooms were great. Building 1 is Perfect location to pool, beach, bars and Restaurants. Alejandra our poolside Waitress was amazing. I can’t wait to return

We just returned from a 5-day, 4-night stay and unfortunately this experience was an absolute disappointment, especially considering we had such a wonderful stay here two years ago. This time, it felt like we paid more for less, and the whole trip ended up being stressful rather than relaxing. We booked six months in advance and paid for an Ocean View room with a King bed. However, when we checked in (in the evening), we were given a first-floor room facing the garden and pool, with two double beds, and no ocean view at all—completely blocked by another building. It was essentially a downgraded room category. When we immediately went back to reception, the staff and reception manager told us the hotel was overbooked and this was the only room available. At the same time, we saw multiple other couples who had checked in at the same time coming back to complain about their rooms as well. Clearly, this was not an isolated issue. Despite us showing our booking confirmation clearly stating “Ocean View room with King bed,” the staff could not do anything except promise us a room change on the 3rd and 4th nights, after other guests checked out. On the second day, we spoke to the Unlimited Vacation Club representative and the concierge manager, but both repeated the same thing: the hotel was overbooked, and there was nothing they could do. What frustrated us the most was the explanation from the concierge manager, who told us that it “doesn’t matter when guests make their reservation” because room assignments are only done 4–5 days before check-in. To us, this is a clear hotel management issue. We made our booking half a year in advance—there is no reason we should end up with a downgraded room for 2 nights. On the 3rd day, we went back to reception around 4 PM as told (the new room was supposed to be ready between 3–4 PM). Instead, we were told to wait again because housekeeping hadn’t confirmed the room. We ended up waiting another 45 minutes. When we finally entered the new room, there was water dripping from the ceiling, and the entire bathroom and closet area was flooded. The receptionist even called us to ask if we would “still accept the room” while they sent maintenance to fix the problem. We had no choice but to accept it, and it took another 2 hours before the issue was resolved. By this point, half our trip was spent running around dealing with problems instead of relaxing. Overall, the resort has noticeably declined since our last visit. - Hotel management has worsened. - Service quality is inconsistent and depends entirely on who is on duty. - Drinks vary drastically depending on the bartender. - Food quality is now average at best. Our biggest disappointment was the French restaurant, Mercure. All of the dishes we ordered were overcooked, and the wine was spoiled. When we politely informed the waiter and asked for a new glass, they didn’t believe us, smelled the wine themselves, and gave us a look—completely unprofessional. This trip was frustrating and exhausting from start to finish, and we could not relax at all. We used to consider this our favorite resort, but after this experience, we honestly don’t see ourselves returning.

The food at the resort was amazing. In particular the Spice restaurant with Fabiola as the hostess, manuel as the waiter and Antonio as the chef were exceptional! We had to come back two nights is a row!

Miguel is great!! Dinner was awesome! 10/10 recommend, had a great family dinner and show! Would for sure come back :) Thank