Dreams Jade Resort & Spa

We spent a week at this resort and had an amazing time! David as the entertainment guy at the main pool made sure everyone had the best time! We loved him!!! Esther provided our drink service at the pool and at the Soccer game party. She was just lovely...so sweet! Carolina at the preferred bar made some delicious drinks! We also went to the spa and Laura was the best!!!!! Thank you all so much for making our week there so special.

Eduardo was our server in the Cin-Cin restaurant. He was fantastic and was a very good server.

I just returned from an incredible stay, and I cannot say enough good things about the staff here. The customer service was absolutely top-tier! The manager is truly amazing—she made a point to check on me daily to ensure everything was perfect. On top of that, housekeeping did a phenomenal job keeping my room spotless and fully stocked, and any time I reached out for assistance, the team responded incredibly quickly. There was a restaurant closed and some minor construction going on during my visit, but honestly, it did not take away from my experience at all. The resort itself is a nice size. I stayed in an oceanfront room which offered breathtaking views, but because of the layout, just be prepared to get your steps in! My only real downside was the sargassum seaweed, meaning I didn't get to fully enjoy the beach. However, that wasn’t the resort's fault at all—it was just due to the season. I am usually someone who prefers to vacation without kids, but I have to admit, the kids' pool area was actually better than the preferred adults-only pool! The adults-only side was very quiet and relaxing, but they had such nice, fun activities over on the family side. Because there are multiple pools on the family side, it is incredibly easy to find a quiet spot to yourself if you still want to get away from the main activities. I highly recommend this resort for its outstanding service and beautiful property. I would absolutely return!

We (my wife, I and three kids [12, 5, 5 years old]) had great time at Dreams Jade. There were nonstop activities going on. Live music throughout the day and fun pool and evening activities. We watched great shows at Time-Out. Our kids are very picky eaters. Carnival was a great food option for us with variety of food options. Other restaurants also had good options as well. Kid's club was wonderful. Our kids love it. It is open until late. Overall, we were impressed with how attentive staff members and managers. Special shout out to Saul, David, Alejandro (from entertainment team) and Camila (from kids club)

Luis and Alvaro were amazing! Luis was the hibachi chef and Alvaro was the server at the preferred pool. They both provided excellent service. Very personable. I am beyond thrilled with my service at dreams Jade.