Dreams Jade Resort & Spa

Just finished a one week stay (June 18-25) at Dreams Jade Resort and Spa. This was our second visit. Our previous visit was December, 2024. We stayed in Preferred Club suite with oceanview. Having access to the Preferred pool and lounge was well worth the extra cost. The Resort remains clean and well maintained with beautiful landscaping throughout the resort. The layout is very walkable with the restaurants and shops centrally located amongst the rooms. At the time of our visit there was renovations/construction being carried out, but nothing that significantly affected our stay. On our first visit what impressed us was the staff. They were friendly, professional and willing to help as much as possible to make our stay enjoyable -- this year was no different. This year we did notice a slight decrease in menu items at the buffet and the à la carte restaurants. I think industry-wide there is an effort to cut costs. That being said, you will not go hungry here. Below are some team members who went above and beyond to make our stay truly memorable: Martin Garcia (bellman) who warmly greeted us upon arrival and help facilitate management/maintenance to resolve some minor issues. Oscar Lorenzo (Preferred Club concierge manager) who was always asking us if things were going well when he saw us. Jorge Dela Cruz and Erik (servers) at Capers who provided excellent service. Heidi (hostess), Raul and Emiliano (servers) at the Carnival buffet who always greeted us with a smile and a warm welcome. Raul and Emiliano will remember what you like to eat and drink and will have it on your table before you even order it the next time you visit. Noemi (manager) at Mercure who is always smiling and helping out wherever she can when it got busy. She even made the time to come chat with us when she wasn't busy. Noemi even provided some recommendations for some local seafood restaurants the next time we are in Puerto Moreles. Eduardo (server) at Mercure. This man is a true rockstar -- we remembered him from our trip in 2024 and asked to be seated in his section. His service was prompt and professional. He brought out the dishes in the proper sequence and timing, replaced our cutlery as needed and when presenting the food he described each dish. He made the dining experience very elegant the two times we dined at Mercure. Raphael (young chef at French) who prepared us wonderful dinners. All the dishes from our two visits were delicious and perfectly cooked. Eva and Stephanie (hostesses) at Capers and Cin Cin who always greeted us with a warm and genuine smile. Jaime Mendes (server) at Cin Cin provided excellent service and even brought us a special dish of seafood which we didn't order but we gladly accepted and devoured. :) Carolina Hernandez and Alejandra Mejia who filled in at the Preferred Lounge early in our stay. They both have infectious smiles and wonderful personalities. They truly make you feel like family and are assets to Dreams Jade. Alfredo Mis (server) at Tamarindo who provided friendly and excellent service. Nothing was too much of an ask. Melvin Pool, Francisco Canela and Jesus Poot (Preferred Club pool concierges). These guys are terrific. They are eager to help you set up your loungers or provide you with anything you may need to spend your days at the Preferred pool. ALL of the staff work very hard to make your stay as enjoyable as possible -- tip them if you can. But more importantly, treat them with a little respect and it will come back to you tenfold. We will definitely consider visiting Dreams Jade again if the price point is similar to other resorts we are considering.

We had a wonderful trip to Mexico this April and thoroughly enjoyed our stay. The resort was beautiful, exceptionally clean, and very well maintained. From the moment we arrived, the staff made us feel welcome and genuinely cared about ensuring we had a great vacation. Our room was comfortable and spotless throughout our stay, and the grounds, pools, and beach were all immaculate. There was a great variety of food and drinks, and we always found something to enjoy. The highlight of our trip was the outstanding service we received throughout the resort. At the pool, Melvin, Jesus, and Francesco consistently went above and beyond to make every day special. Melvin was especially exceptional, helping us arrange our cabana reservations for the entire week and ensuring everything was taken care of so we could simply relax and enjoy ourselves. Jesus and Francesco were equally attentive, friendly, and always ready with a smile. Their genuine hospitality made our pool experience unforgettable. We also want to recognize the incredible pool bar team. Ethan and Abdias were engaging, personable, and an absolute pleasure to talk to every day. They made fantastic drinks, always with a smile, and their friendly conversations made us look forward to spending time at the pool. Edder, one of the pool waiters, also deserves special recognition. He was always nearby, anticipating what guests needed, and took the extra time to make both the drinks and the overall service feel special. The level of care and attention from the entire pool team truly elevated our vacation. We also want to recognize “Number One Juan” in the Italian restaurant for an act of kindness that we will always remember. One evening, my wife was feeling quite ill and was having difficulty finding anything she could eat. Without hesitation, Juan went well beyond what anyone would expect by personally arranging to have plain rice brought over from another restaurant in the resort because it was one of the few things she could tolerate. His genuine compassion and willingness to go out of his way to help made a difficult day much easier for us. It wasn’t just excellent service. It was sincere care for another person, and we are incredibly grateful. A heartfelt thank you to Melvin, Jesus, Francesco, Ethan, Abdias, Edder, Juan, and the entire resort team for making our stay so memorable. It is people like them who turn a great resort into an exceptional vacation. We would not hesitate to recommend this resort and look forward to returning.

We have just returned from a fantastic stay at Dreams Jade, where we celebrated my husband’s 60th birthday. What makes this place so special is the incredible staff, who work tirelessly to ensure that every need is met. Their warmth, professionalism, and genuine care made our holiday truly unforgettable. A heartfelt thank you to everyone, with special mentions to all the breakfast waiters, the bar staff, the concierges, and especially Sthefany, Jesus, for overseeing my husband’s birthday celebrations, Melvin, Francisco, our poolside concierges Leopoldo, Fernando, Abidas, Roberto, Omar, Carlos, Misael, Angelica, Alvarez for making sure a refreshing drink was never far away, and, of course, Sergio, our talented poolside chef. You are all the reason we’re giving Dreams Jade a well-deserved 5-star review. Thank you for making my husband’s milestone birthday so memorable. Keep smiling and doing what you do so well

Food isn't great... basic liquors. I upgraded to preferred and still didn't have premium liquors. Couldn't swim on the beach d2 the seaweed. Staff was very friendly though.

We truly enjoyed our personalized experience with our new family at Dreams Jade! Thank you to our concierge Roberto, Head Concierge Lorraine, Oscar the Great from World of Hyatt for always seeking us out and making the day fun, Melvin and Jesus for making the preferred pool delightful, Carlos with never ending drinks, the spa staff including Carmen, Estrella, and Wilma for wonderful hydrotherapy and massages, Tamarindo breakfast with Spanish lessons from Juan, and Capers chef and wait staff for a delicious dinner and dessert tray. We appreciate all the special touches and conversations! We look forward to seeing you again soon!