Dreams Jade Resort & Spa

I cannot rate my experience high enough. This was probably the last big holiday I will have as I have terminal cancer and my experience was amazing. We wete given an upgrade to one of the pent house suites and I loved the experience. Martin was our original concierge contact and he could not do enough for us. He checked in on us everyday to see if there was anything we needed or could do for us. He introduced us to his boss (who's name I have forgotten) and he was so helpful too. All the staff are so friendly and go out of their way to make your holiday memorable. It was out of season and pretty quiet, so not sure how it would be with the hotel at full capacity, but im sure the experience would be just as enjoyable. I would defo recommend and go back to this resort.

We had our wedding at Dreams Jade on May 22, 2026 -- and WOW! Dreams Jade truly has the DREAM TEAM. From organizing our wedding months in advance with our wedding coordinator, Itzel Hurtado, to having the most perfect wedding the day of, was everything that we could have asked for and more!! Itzel was kind, patient, and her calm demeanor helped ease the stress! She was the perfect match for us and our wedding could not have been this amazing without her!! She is truly a gem, and all of our guests loved her too! I loved that the whole staff took their job seriously and you could tell they all enjoyed working together. They also treated you like a human first, rather than a number, and each one of our guests felt seen! Thank you to Fernanda (wedding manager) who was able to accommodate our guests' dietary needs throughout our whole stay! She was able to get VEGAN burgers on the menu at all the restaurants including the buffet and in-room service!! This was much appreciated by everyone and this level of attention & care for each guest made me value the level of service. Chef Joaquin Perera is a legend. Him and Chef Gabriel executed the BEST vegan cake I have ever tried! Our wedding cake was moist and light, unlike many vegan cakes! It was well loved by everyone, and many didn't believe it was vegan! Chef Joaquin catered to ours and our guests' needs with such creativity and ease - and we cannot thank him enough!! Not only did he make sure that we were good at any restaurant that we were dining at, he also made our last night dinner special with a surprise vegan dessert with a fire show and frozen flower petals dipped in liquid nitrogen!! Thank you to David from Tamarindo, who never says no and always finds an option for you! He is always accommodating from making space for our large group to finding a way to get vegan options on the menu. A special shoutout to Fernanda & Eduardo (from Mercure and our waiters during our wedding), Maggie (from Adventure Photos), Sylvia (from the Spa), Paulina (assistant manager), and from the buffet: Juan, Ronaldo, Leo, Jonathan, Jesus. Unfortunately, we did not have a good experience with MJ from the Preferred Club. At check-in, she mentioned that she would be our 'butler' and assist with dinner reservations, and other accommodations throughout our stay, but proved to be no help at all. For example, she made promises such as she would help us make our last night special by accommodating a dinner reservation for all of our guests. On the last day, not only did she say she can only probably fit a 3rd of our guests, and then ignore subsequent inquiries, but after further inspection; the restaurant in question was actually scheduled to be closed that day, and was not made aware of any accommodation request. We found this out through another staff member, no response from MJ. This, in combination with other instances with her, was unfortunately the only downside of our experience at Dreams Jade. However, the impeccable service from the rest of the staff really diluted that one poor experience. Thank you to everyone who made our stay and our wedding a Dream come true! We will be back <3

Very underwhelming experience overall. The beach is not accessible at all due to the amount of seagrass, and there appears to be little to no effort made to clean it up. The smell around the pool area is terrible, which really affects the whole experience. Some of the male staff were also quite rude. I was told I couldn’t put an umbrella up myself for shade by the pool and that I had to request it, which felt unnecessary and frustrating. The drinks are heavily watered down, and the food is poor at best. Most of it is cold, and the portions are the smallest I’ve ever seen — and I’m not even a big guy. Room service was also freezing cold, so there was no point ordering it. The rooms are very average and could definitely do with being upgraded. There are no USB plugs anywhere, which feels outdated for a resort at this price point. Not every restaurant is open every night either; they rotate them, so your options are limited depending on the day. The best times I’ve had on this holiday have been when I’ve left the hotel and gone out for dinner elsewhere, which really shouldn’t be the case when you’ve paid to stay at a resort. There has also been construction going on at all hours, which is very off-putting. Overall, this hotel is not worth even half of what I paid. There are so many better options I wish I had chosen instead. Don’t make my mistake — save your money and book somewhere else.

This was the second time me and my wife have been to Dreams Jade and this time was even better than the first time. Majo (MJ) was amazing!!!! She personally made sure our stay was unbelievable. Even on her day off she sent me a text with the events and activities for the day. Far and beyond her scope of duties. We had a few staff members that remembered us from last year. Carolina who worked in the preferred lounge and Alexjandra who workers at the preferred pool. The rest of the staff were great and catered to our every need. Jesus and Angelica at the preferred pool made sure we didn’t need anything. We are already planning our next trip to Jade because after the personalized service we received from Majo (MJ) and the rest of the staff. Thank you!!!!!

Absolutely amazing experience at this hotel for my sister in law's wedding. The teppanyaki dinner was a highlight for our family. Luis, the chef, provided a wonderful, entertaining and fabulous display. My children were thrilled!!!