Dreams Jade Resort & Spa

I honestly don't feel like this resort compares to some of the other ones in the area. The hotel is old.. There's a lot of really nice people that want to make your stay better, but most of the staff have sour faces and they're not accomodating. We stayed on the Preferred side which is supposed to feel more exclusive and the service was still not great (except for the servers at the lounge who where super nice and good at their jobs). I would never go back to this resort and I would definitely not recommend it either.

Nice resort. Positives were the amenities and shows. Some of the restaurants were very good. Please dont buy the upgrade dinner to the fires hsow. NOT worth 65 a person! You can watch the fire show without the extra dinner that wasn't good. We liked the basketball court and mini golf but being on the roof made it too hot to play during any part of the day so kids were bummed. Giant chess was cool. The pools were nice but it was a pain in the butt to get from one pool to the next or even to your pool chairs. Too many crossing bridges, it was a weird layout and not a straight shot anywhere. The beach was painfully rocky in the water. Large boulders and rocks made it hard to even throw a football in the water or walk in there. A shame, because the water is gorgeous here but you might sprain an ankle going in and at the very least cut some feet up. Rooms were small and had a dangerous sunken step from beds to sitting area. Careful if you drink alot! Food was good. The Mexican restaurant had great food, hibachi was different, pretty good, not the best one I've had but our chef was hilarious. Buffet was small and about the same every night. To get eggs it was a good 10 minute wait at breakfast. Clean, family resort. Overall, we enjoyed the place. I highly recommend the snorkeling you can book through the resort. 2nd largest reef in the world isn't far and it was incredible

This Comment is about Mercure restaurant. I had a very nice dinner I want to thank to Eduardo, Nora and Deana who made very pleasant dinner

Third time at the Jade and our stay was awesome! Jaime was simply exceptional at Capers during our stay. He was very attentive and his service was phenomenal. One of the best servers at the Jade! Also Emiliano, and Jose at the buffet - ready to serve every time and super attentive. Until next time! ☺️

Beautiful location and atmosphere. Rooms were good and clean. People went beyond to help us . Great job for Jose , Leo and Jesus on the breakfast buffet. Restaurant CAPERS..amazing service from Zarek, Saul and Gerardo. Good heart People. At the motor lobby a mention to Guillermo ...and a standing ovation to Marcos. Marcos...thanks a lot man . Thanks to all staff.