Dreams Jade Resort & Spa

Spice! We loved Luis! He’s so funny and he’s talented. Highly recommend and will come back for him!

Wonderful experience at Dreams Jade. The staff was absolutely fantastic. Every single detail was taken care of. The property was stunning and everything was so clean and pristine. Daniel made us feel so special w all our dinners and meals on property. Every single staff member made us feel special and we can’t wait to come back w more family.

Luis on the hibachi was amazing! Best show we’ve seen. Haven’t seen a hibachi show like this ever.

Friendly staff, great amenities for adults and the kids, well designed rooms, and delicious food. Just came at a bad time when the seaweeds took over the beach causing the ocean water to appear dirty. Still work to complete in terms of the construction surrounding the resort in order for Dreams Jade to be a 5-star. Something to look forward to on my return trip 😉

We upgraded to an Ocean View room, but it was far from what we expected. It was mostly a tropical view with only a small glimpse of the ocean, so calling it an Ocean View felt misleading. We planned this trip to celebrate our daughter's 4th birthday, but unfortunately, our experience was disappointing from the moment we checked in. The lunch buffet and room service food were of very poor quality, and the buffet had very limited options. Most days, we ended up eating only one proper meal because the breakfast and lunch buffets were so disappointing. We spoke with the concierge team, and Gabriela was the only person who truly understood our concerns. She went above and beyond by upgrading us to a much better room, which made our stay more comfortable. Without her help, we would have seriously considered leaving the resort. She deserves recognition for her outstanding customer service. The only restaurants we genuinely enjoyed were Tamarindo and Spice. The food there was excellent, and the staff at both restaurants were exceptional—friendly, attentive, and professional. They were the highlight of our stay. We have stayed at many Hyatt properties over the years, and this resort did not meet the Hyatt standards we have come to expect. It was one of our most disappointing resort experiences. Even if we were offered a complimentary stay in the future, we would decline. Our sincere thanks again to Gabriela for doing everything she could to improve our stay. She was the one bright spot in an otherwise very disappointing vacation.