Dreams Jade Resort & Spa

Incredible experience! My wife and I stayed for a week and we were memorized! The resort was clean, elegant and high quality. The staff were by far the most welcoming and kind hearted people I’ve ever come across. We will definitely come back! Special thanks to: ⭐️Megan (Server at the Preferred Lounge) so kind, caring and made the best drinks! ⭐️Juan (Server at Tamarindo) the most charismatic waiter I’ve ever met who made sure my food was gluten-friendly. ⭐️David (Restaurant Manager) He went above and beyond to make us feel welcomed and helped us multiple times with special requests. ⭐️Angela (Concierge) She was incredible when it came to helping us with laundry, making reservations and always being ready to make sure we were taken care of. We loved our stay and you will to! Book this resort ASAP✅

We booked here based on recommendations from friends but unfortunately it did not live up to the hype. I think it may just be poor timing or a recent change in management but our experience was not the best. The resort was under construction so no matter where we were, the pool or trying to enjoy the evening entertainment we would hear drilling, hammering and the sound of equipment non-stop all day. For some reason management decided to shut down the buffet at dinner and only kept two restaurants open every night for dinner service which would have been fine with less guests staying. There was a minimum wait of 45 minutes to get a table however on one night my family and I waited two hours for a table at Spice restaurant. I did not anticipate coming to a resort like this and relying on room service to feed my kids. The area where there activities such as mjni golf was also under construction and unavailable when we were there which was a disappointment for the kids. Rooms were cleaned on an inconsistent basis where we had to wait past 5pm for someone to attend to our room which was a minor inconvenience but still was not the best experience. One of our servers told us that since the change in administration there have been issues such as this and there were a number of disgruntled guests who I spoke with who were very unhappy. There were positive experiences that we had to balance the trip and it was all based on staff interaction. The people who work at this resort are the friendliest, kindest people I have met and this is after visiting three other resorts in Mexico. The entertainment staff were non stop in the pool and took the time build good relationships with guests. Servers in all restaurants especially the buffet were warm and kind and remembered our kids names and what their preferences were. What my family experienced on this trip does not compare with our friend's experiences when they came to this resort and I hope this was just a bad week. But based on what we experienced I would say the service and staff are great but the administration behind the resort really needs an upgrade.

Dreams Jade is outstanding over, food, size of resort, rooms, staff, nothing bad to say. We will absolutely come back. Preferred Club is absolutely worth purchasing. The seaweed on beach was terrible visual & smell in some areas —-this is an issue throughout the Carribean & worse this year - hope that clears up for them soon

Overall I had an amazing time at Dreams Jade. They were doing some renovations but that didn’t bother us at all and we’re excited to see what they’ve done the next time we go. The staff was incredible! We particularly enjoyed Lourdes’ upbeat personality in the buffet. Alfredo in Capers as well as the buffet was great too. Saul and the rest of the activities crew absolutely rocked it! The spa in general was amazing. The sauna, steam room, cold pool, jacuzzi, jet massagers, warm pool, waterfall, and relaxation room really helped to set up my relaxing massage. Fabiola was amazing! What a great experience!

Had the best experience at Dreams Jade Resort & Spa celebrating one of my closest friends. There was a group of about 20 of us and we are so pleased with our stay. From the staff who are so friendly and really made us feel so special to the gorgeous property and rooms, 10/10 recommend this property to anyone who is thinking about visiting.