Dreams Jade Resort & Spa

Our stay at Dreams Jade Resort & Spa was one of those experiences that reminded us that while facilities matter, people make all the difference. Traveling internationally with an 8 month old baby, severe food allergies, a medical condition, and a medical service dog felt like an Area 51-level logistical operation from the moment we started planning. To be completely honest, we arrived a little anxious about how everything would work at an all-inclusive resort. From the moment we checked in, Dreams Jade made us feel less like guests and more like family. A special thank you to Loraynne at Preferred Check-In. She was warm, patient, accommodating, and always willing to help with anything we needed throughout our stay. Her kindness set the tone for the entire vacation. The culinary team deserves tremendous recognition. A heartfelt thank you to Chef Gustavo and the morning executive chef/manager who worked with him to ensure our son's severe food allergies were understood and accommodated. They not only communicated our needs across restaurants, but they went above and beyond by offering custom preparations and even homemade purees for our baby. As parents, the relief of knowing our child could safely enjoy food during our vacation cannot be overstated. It was a level of care we never expected from an all-inclusive resort. The true standout of our stay was Assistant General Manager Paulina Rodriguez. Paulina embodies hospitality at its finest. On our first day, she simply asked if there was anything that could make our stay easier. I casually mentioned how helpful access to a microwave would be so I could sterilize baby bottles. Within no time, a microwave was delivered directly to our room. It may seem like a small gesture, but for a traveling parent, it removed a huge layer of stress and showed a level of thoughtfulness that we will never forget. Paulina consistently checked on us throughout our stay, making sure our family was comfortable and cared for. We never had the opportunity to meet the General Manager, but if the leadership team is anything like Paulina, Dreams Jade is in very capable hands. Another employee who deserves recognition is Jesus. He should be a Hyatt UVC Personal Concierge to Make Every Vacation Better, they should hire Jesus immediately. Whether helping us find shade for our baby and service dog, checking on our family, or anticipating needs before we even voiced them, Jesus delivered service that went far beyond expectations. His energy never seemed to slow down, and he treated every guest with the same level of attention and care. We also want to recognize Alvo and Franscio, who were wonderful throughout our stay. Now for the honest feedback. As Hyatt UVC Preferred members, we were disappointed that the primary Preferred pool was adults only at a resort marketed as family-friendly. While we understand and appreciate exclusive member benefits, this created a situation where families with children had limited opportunities to enjoy Preferred amenities together. We also felt there could be more dedicated Preferred dining options beyond breakfast. The resort itself is a little older, but the grounds are impeccably maintained. The landscaping, restaurants, and public spaces were consistently clean and well cared for by a visibly hardworking staff. Housekeeping, however, was less consistent than other departments. That said, anytime we requested additional items through the app (robes, washcloths, or other necessities) they arrived incredibly quickly, often within 10 minutes. Room service was also fast, although requested delivery times and special instructions were not always followed. In the end, when we look back on this trip, what we will remember most is how this team made our family feel. Traveling with a baby, medical needs, food allergies, and a service dog can be overwhelming. Because of Paulina, Loraynne, Chef Gustavo and the culinary team and Jesus we were actually able to relax, breathe, and enjoy ourselves. The resort may not be perfect, but the people are extraordinary. And because of them, we left feeling exactly as their staff intended: Welcomed home. ❤️

The resort is beautiful, but not very kid friendly. There is only a small kids pool, the beach was full of seaweed so you couldn't enjoy the water. Whatever you DO NOT get sick, my son had a severe ear ache and we had to go to the resort doctor. He charged us $180 just to walk in, $50 to look inside my sons ear, $170 for medicine (that I later found in the resort shop for $25), the doctor then told me the charge would be $390 and proceeded to charged my card $437 twice, then he gave the wrong medicine and I ended up having to take my son to the doctor again once we got home. We tried to talk to the UVC and hotel staff to get help and was told basically that sucks there is nothing we can do about it.

Dreams more like nitemare 👎😢😢😢😢construction work going on all day everyday day 50%of bars restrurants closed could not excess the beach due to uncontrolled amout of seaweed on the beach & in the water they only seem to put the effort in to do a clean up wen their was a wedding on

My 1st visit. Dreams Jade is a wonderful resort. The food is top notch, the service is even better. Roberto and Francisco from concierge will take excellent care of you if you happen to be in their services. I have seen many people comment that they return year after year to this resort and I can definitely see why. Pools are great, entertainment team is great, grounds are kept in excellent shape, drinks were good, and restaurants were excellent (except maybe the Mediterranean one, but that’s just personal preference). Highly recommend Dreams Jade.

From the moment I arrived at Dreams Jade, the team completely changed the course of my vacation! After a difficult journey to Mexico, I checked in feeling exhausted, overwhelmed, and honestly a little defeated. My first two room assignments were unfortunately very noisy, but instead of brushing my concerns aside, the staff listened with genuine care. The Concierge Martin went above and beyond by upgrading me to a Club Ocean View Suite, and from that moment on, everything changed. I truly felt like royalty for the rest of my stay! Every member of the team treated me with kindness, warmth, and professionalism. What impressed me most wasn’t just the beautiful suite or the breathtaking ocean view, it was how genuinely cared for I felt. Mr. Jesus made sure I was comfortable, relaxed, and happy every single day. I never felt like just another guest. I felt valued, seen, and appreciated. Martin went above and beyond to ensure all of my need were met and anticipated every desire before I could think of one! He also upgraded me to a cabana to ensure if felt like a queen throughout my stay. Martin even ensured my dinner reservations were secured, dietary restrictions were met and sent me cake to celebrate turning 41! Every single interaction reminded me that it was ok to enjoy myself on my birthday. For the first time in my life, I didn’t have to worry about a thing. Melvin, Diego, Oscar and William anticipated my needs, handled every request with a smile, and created an environment where I could finally exhale and simply enjoy my vacation. Also, Mr. Alvaro gave me princess treatment during throughout my entire stay, which made me feel beautiful. The resort itself is beautiful, but it’s the people who make it exceptional. They turned what could have been a disappointing trip into one I’ll never forget. I arrived carrying stress and left feeling refreshed, restored, and incredibly grateful. The entire team made sure I was seen and celebrated. At one point in the adult pool section, another guest had the singing band, sing happy birthday to me... a moment I'll never forget! I also want to thank the Spa Manager for offering a complimentary service. Although I did not have enough time to enjoy the spa, I appreciate her stepping in to ensure my stay was exceptional. Thank you to Martin and everyone at Dreams Jade for reminding me what genuine hospitality feels like. You didn’t just provide a vacation, you gave me peace, comfort, and an experience that I’ll cherish for years to come. I will tell everyone I know about this resort and I cannot wait to return! Thank you ALL for EVERYTHING!!! Ms. D from Boston