Dreams Jade Resort & Spa

We are currently staying at Dreams Jade Resort in Mexico, and I can honestly say this has been one of the best hotel experiences our family has ever had. The hotel itself is beautiful, with fantastic facilities, excellent food, lovely pools, and a stunning beach. Everything is spotless, and there is always something to do. However, what makes this resort truly exceptional isn't just the facilities it's the incredible people who work here. A huge thank you to Alejandra at the pool bar and poolside. She is absolutely amazing always smiling, incredibly friendly, hardworking, and constantly making sure everyone is happy. Nothing is ever too much trouble, and she genuinely makes every day by the pool even more enjoyable. In the Preferred Club Lounge, Victoria, Maria, and Michelle have been outstanding. They simply cannot do enough for you. Every request is met with a smile, they go above and beyond every single day, and they make you feel like part of the family rather than just guests. Their warmth, kindness, and professionalism are second to none. The biggest thank you, however, has to go to Paulina Enriquez. She is, without question, the main reason we will be returning to Dreams Jade with our family. I have stayed in many hotels around the world, but I have never experienced service like this. Paulina has looked after us from the moment we arrived, never stops helping, arranges everything, checks in to make asure everything is perfect, and genuinely cares that every guest has the best possible holiday. Her dedication, kindness, and attention to detail are simply unbelievable. She is an absolute credit to Dreams Jade and sets the standard for what exceptional customer service should be. Dreams Jade is fortunate to have such an incredible team. The facilities may bring people here, but it's people like Alejandra, Victoria, Maria, Michelle, and especially Paulina Enriquez who help us create unforgettable memories and have made us want to return again. Thank you all for making our family holiday so special. We cannot wait to come back.

We just stayed here from 7/2-7/8. Everything was amazing. Our room in building 5 was awesome brand new. The food was good and service was outstanding. Julian Ramirez from the preferred team is awesome went above and beyond with his service he is an excellent person and employee he made our vacation outstanding. Francisco at the outside lobby bar is great also made the best drinks with a smile. We’ll be back soon

Marco at Cin Cin restaurant went above and beyond to make our experience memorable. The food and service are excellent. We ate twice there during our stay

This is our second experience at Jade, first was in 2024 during hurricane Beryl, and we knew we lost a lot of time and beach. This time we still couldn't use the beach due to the seaweed but the relaxed vibe was extremely welcoming. The staff was top tier as usual, the food could use a bit more variety in the buffet or at the resturants as the quality of that went down a bit. But overall, a very memorable fun experience that I highly recommend.

Just returned from a second visit with our 2 daughters after a previous visit last Oct. Firstly thank you for the preferred upgrade with ocean view suite, it was very nice. The only issue was our toilet flush kept malfunctioning, this happened 3 times in a week but was resolved each time, slightly annoying however could have been worse. We stayed in room 8203 so management please be aware of this issue. At this moment in time a lot of rooms are being renovated and the restaurants will alternate between closing for dinner so other venues will get very busy so be aware and get there early if you can. This includes the Mix bar which is the one at the bottom nearest the beach which is a lovely chill area. Not sure how long these works are planned for though. Service was amazing as always massive thank you to Lourdes who is just the best and also Israel and Jose in the main Carnival buffet restaurant. In our experience from the past 2 trips the Italian was the worst experience for us due to cold food. We definitely recommend getting to the Spice restaurant and also the Tepanyaki table which is a brilliant evening but very high in demand. The chef Louis? sorry if I got this wrong - is fantastic and even came to say hi to us afterwards. Cocktails by the pool were great thank you Angel, and the staff work very hard keeping the resort clean and tidy. There are excursions available which we did not do as we were more than happy in the resort. Please see Concierge if this is something you want to do. Overall I would highly recommend this resort for families and couples if you have not been.