Dreams Jade Resort & Spa

We enjoyed our trip to Dreams Jade Resort and Spa! We traveled with our adult children and had the best time relaxing at the pool, walking the beach, and taking part in the resort activities. One of the best parts of this resort is the entertainment staff. Saul, Dylan, and Antonio are attentive and make the activities so much fun! They work incredibly hard every day!

Great resort, secluded location in Puerto Morelos. Staff is quite friendly and attentive. Food and beverage overall is great. Preferred section has premium spirits and snacks. Main terrace / bar is under renovations, so it may become quite noisy at some hours (I guess expected). But other than that, great place to spend vacations.

David was amazing on our kids senior trip. Oscar and carline were great too. These all made the trip the absolute best

I hate playing all-inclusive roulette so we keep coming back to Dreams Jade for the consistency and many more reasons! Pros: the staff is excellent (thank you to Edwin & Jonathan at the breakfast buffet, Al, Leopaldo & Javi at the pool bar, Francisco at the lobby bar, Louis & Rosa at Spice, Andrea, Amara, Saul and all of the entertainment team and countless others who were so kind and made sure our stay was great), restaurants are honestly really tasty (don’t skip Spice!!) and the updated rooms are really beautiful. The pools and grounds are always so clean & the activities are endless. Cons: there is currently some construction going on (Summer 2026) but they did their best to minimize the sting. No way to make reservations (except for hibachi) at restaurants so the waits were kind of long but there was always something to do while we waited. Overall, we’ll continue to come back again & again because of the consistency, cleanliness and, most of all, the amazing staff!

Just finished a one week stay (June 18-25) at Dreams Jade Resort and Spa. This was our second visit. Our previous visit was December, 2024. We stayed in Preferred Club suite with oceanview. Having access to the Preferred pool and lounge was well worth the extra cost. The Resort remains clean and well maintained with beautiful landscaping throughout the resort. The layout is very walkable with the restaurants and shops centrally located amongst the rooms. At the time of our visit there was renovations/construction being carried out, but nothing that significantly affected our stay. On our first visit what impressed us was the staff. They were friendly, professional and willing to help as much as possible to make our stay enjoyable -- this year was no different. This year we did notice a slight decrease in menu items at the buffet and the à la carte restaurants. I think industry-wide there is an effort to cut costs. That being said, you will not go hungry here. Below are some team members who went above and beyond to make our stay truly memorable: Martin Garcia (bellman) who warmly greeted us upon arrival and help facilitate management/maintenance to resolve some minor issues. Oscar Lorenzo (Preferred Club concierge manager) who was always asking us if things were going well when he saw us. Jorge Dela Cruz and Erik (servers) at Capers who provided excellent service. Heidi (hostess), Raul and Emiliano (servers) at the Carnival buffet who always greeted us with a smile and a warm welcome. Raul and Emiliano will remember what you like to eat and drink and will have it on your table before you even order it the next time you visit. Noemi (manager) at Mercure who is always smiling and helping out wherever she can when it got busy. She even made the time to come chat with us when she wasn't busy. Noemi even provided some recommendations for some local seafood restaurants the next time we are in Puerto Moreles. Eduardo (server) at Mercure. This man is a true rockstar -- we remembered him from our trip in 2024 and asked to be seated in his section. His service was prompt and professional. He brought out the dishes in the proper sequence and timing, replaced our cutlery as needed and when presenting the food he described each dish. He made the dining experience very elegant the two times we dined at Mercure. Raphael (young chef at French) who prepared us wonderful dinners. All the dishes from our two visits were delicious and perfectly cooked. Eva and Stephanie (hostesses) at Capers and Cin Cin who always greeted us with a warm and genuine smile. Jaime Mendes (server) at Cin Cin provided excellent service and even brought us a special dish of seafood which we didn't order but we gladly accepted and devoured. :) Carolina Hernandez and Alejandra Mejia who filled in at the Preferred Lounge early in our stay. They both have infectious smiles and wonderful personalities. They truly make you feel like family and are assets to Dreams Jade. Alfredo Mis (server) at Tamarindo who provided friendly and excellent service. Nothing was too much of an ask. Melvin Pool, Francisco Canela and Jesus Poot (Preferred Club pool concierges). These guys are terrific. They are eager to help you set up your loungers or provide you with anything you may need to spend your days at the Preferred pool. ALL of the staff work very hard to make your stay as enjoyable as possible -- tip them if you can. But more importantly, treat them with a little respect and it will come back to you tenfold. We will definitely consider visiting Dreams Jade again if the price point is similar to other resorts we are considering.