Dreams Jade Resort & Spa

I stayed at Dream Jade for the 2nd time with my husband and our 2 boys from Dec 18th to 25th, and we had a great time. There were a few things I wasn't happy about but overall, it was a great stay. Before we traveled, I sent an email to the hotel asking about reserving Bali beds and requested to have our 2 rooms close by. Carolina from e-concierge responded me and she helped me to reserve the Bali beds 4 days out of our 6 full days there, I mean at least I thought she helped me, but I found out that she wasn't helping at all. When I reserved Bali beds in Hyatt Ziva, they were very organized and never asked me to pay before we got there but Carolina told me I had to pay to reserve. I paid as she asked, but Carolina lied me about she informed pool concierge to give me the best Bali bed and also informed front desk to assign our 2 rooms close by. When we arrived the hotel and checked in, the front desk lady (Sorry, couldn't catch the name) said there was no note about 2 rooms and 2 rooms were assigned in the different buildings. She was very nice and found 2 rooms close by for us. For Bali beds, I think pool concierges are pressured to sell the Bali beds as when Miguel found out that I reserved and already paid for it, his attitude changed. I asked him if he was informed about me reserving and already made payments when he tried to charge me again, he said no and he seemed very confused. We never received any services from Miguel after that, however, Jose was very nice and he made sure we had a great time. Jose was the reason we could have better experience. Pool concierges work so hard especially when it rains as so many ignorant people just leave their towel and they have to collect all the wet towels and prepare new towels for when the rain stops. There are towel baskets/containers everywhere but so many people didn't have decency to put them away when they finished using them. The pool water temperature was very nice and the drink services around was good. We tried Teppanyaki after lined up for a long time to reserve seats as so many reviews were talking about it, but it was just regular show that we had experiences from many other resorts. I found out that there are so many reviews about Teppanyaki chefs because they ask guest to write reviews about it and they have QR codes ready for the quests. The show will be good if it is your first time but if you are regulars to AI resorts with Teppanyaki, it will be just another Teppanyaki show. The best Teppanyaki show was still at the Hard Rock Riviera Maya. We liked Italian and French restaurants for dinner, and Castaway for lunch. Mexican, Mediterranean, and Asian wasn't the best. The head chef at the Barefoot grill was very rude and had a very bad experience. Overall, it was great vacation, and we had a great time.

Amazing! Wonderful! Amazing place and people! Worth going! Rooms are amazing! Views are worth it all! Very clean! Very quiet but also great music and people! Service is wonderful! Christian and Miguel are the best workers ever!

It was so fun! He did a great job and respected us in everything. Made us have a great experience and didn’t disappoint us.Christen was also sooo good!

Luis was very entertaining at the hibachi grill. There were laughs all around. It was our favorite meal at the Dreams Jade resort.

Luis was the most entertaining and delivered the best teppanyaki experience I have ever had. Easily a unrivaled experience. He was extremely funny and had everyone cracking up with his jokes. 10/10 would recommend.