Dreams Sapphire Resort & Spa

We had a wonderful stay at the Dreams Sapphire. The service was excellent. Every single staff member was so helpful, attentive and friendly. The resort was beautiful and impeccably clean. The pool activities were fun. The food was great. I loved the water slide, it was great that adults could use it too.

Our family of 5 visited during April 2026 and had an average overall experience. Pros: The people! Everyone working at this resort is friendly, kind and helpful. It was almost unbelievable how nice everyone is. Service with a smile is an understatement here - so kudos to the staff for being really amazing! The food was overall pretty good (considering its a mid-tier all-inclusive resort). There was always plenty of food options available and having a dedicated coffee shop and smoothie bar were huge hits with our family! We enjoyed the pop-up food stations (crepes, tacos, etc). Still, our best meal (by far) was offsite at Punta Corcho in Puerto Morelos - definitely worth a visit! The Preferred Club - we didn't purchase this because the rooftop pool and restaurant are adults only (and we have kids) but we visited with some friends and its definitely worth the upcharge. Cons: Dinner Reservations were the biggest issue with our stay. The resort doesn't take reservations for dinner, which makes it really hard to plan for meals. Usually there would be a 60-90 minute wait for a table, so we would put in our name early, go get ready for dinner and return. But sometimes a table would be ready upon original inquiry and you don't have the option to come back when you're ready (by then it would be a 60-min+ wait when you get back). For that reason alone, we will not return to this resort. The garden rooms have no scenery - a water-front room is a must! Sargassum is a problem. I know its not the resort's fault and I definitely signed off on the disclaimer knowing it could be an issue, but it made the beach unusable all week, so plan on this being a pool-only resort - and its a really nice pool! The dreaded "towel on chair" morning ritual is a thing here. We purchased cabanas each day because we just don't wake up early enough to claim chairs - and the cabanas are relatively inexpensive, especially if you're accustomed to las vegas prices! The fact that the beach was unusable probably made the pool more crowded than it was designed to be. Its annoying and screams low-class. Overall, the place was ok. Definitely not great. Had the staff been less than truly amazing, I'd give this place a hard no-go, but the people make it work and I have a ton of respect for all of them!

This was our second time at Dreams Sapphire. We went back to try the Club and Villas section which had not been built on our last visit. The roof top pool was fantastic for adults and the sushi bar was great. The Explorers club is excellent for young kids and the staff were very kind and attentive. The resort is busier now with than it use to by but the restaurant selection does seem to handle the capacity. You just need to plan that there will be some sort of wait. We did book a cabana a couple times which was a good idea as the pool can get busy on weekends and getting a chair can be a challenge if you are not there early. Lots of food options for kids and they will accommodate most requests at the restaurants (if the kids just want chicken fingers) Overall we were very pleased with our stay.

We had a wonderful time. Staff was friendly and attentive at all times. The room service and housekeepers especially Sandra are very delightful. Drinks and bar staff are amazing. The view and the activities are great. Food could use a little more flavor.

no elevators to get to your room can’t find pool chairs people save them at 5 AM but don’t use them until 10 AM. Nightly shows were very poor