Dreams Sapphire Resort & Spa

Overall, we had a pleasant experience. For the price point, it is a nice resort. The food and service was on par with what we expect from Dreams. You can tell this is a bit of an older property especially when compared to the other Dreams resorts we have been to (built in 2002, I think), but it holds it's own. We are UVC members so this is our third Dreams resort and we also stayed at a Secrets before we had our son. The entertainment team did such a great job especially with water aerobics. The Explorer's club girls were sweet. My son looked forward to going back to hang out with them. There are some communication things I would like to see improved from the kids club (particularly more clarity on their hours and schedule for the upcoming days, not just the current day). The bartenders and wait staff were all nice. No particular standouts this trip, but no issues. Every person we encountered in the Preferred club were extremely helpful. I'm not sure I would recommend this resort to people that have kids under 4.5 ft tall unless they planned to stay by the splash pad forever (which it is way too hot to do). Our son couldn't stand in the main pool or the slide pool. He had to swim, float, or hold on. It was pretty irritating for a family resort. He did love the splash pad and the slides though. The spa is nice, but nothing super special. We did have EXCELLENT service in there. We did the hydrotherapy which was nice but they asked if we wanted to upgrade to the exfoliation and foot massage It was 100% worth the extra cost - it really elevated the whole experience. The beach leaves something to be desired in the summer because of the seaweed. We have just resigned ourselves to not going to the beach near Riviera Maya in the summer. Luckily the pool is huge. The rooms are in a lot of separate buildings that do not have elevators. If you cannot walk upstairs, be sure to tell them ahead of time! It is nice walking through what feels like the jungle going from our room to the main area. Last but definitely not least, they have a very healthy coati population and they are absolutely adorable and not too annoying. We also saw an agouti and a Mexican racoon (which I didn't know was a thing until this trip).

The staff goes beyond exceptional in service. The resort needs a remodel badly, it looks like it's in harvest mode. Need to move Amstar away from the main corridor, it feels like your back at the Cancun airport. It's starting to feel like a Carnival cruise ship drop off. Offering 2 kids stay for the price of 1 adult., definitely not a couple resort

We just got back from staying 4 nights in the villas. We've stayed at many AI resorts in Cancun, DR and Jamaica. Unfortunately, the beach in Cancun was unusable. The sargassum was so bad that you could not enter the water. The smell...it would knock you down. You do get used to it, but what an unpleasant smell. I know they work hard to remove it in the morning but it is a lost cause. We did "know" this choosing the resort, but I wasn't quite prepared for the strong odor it puts off. We stayed in the Villas and had outstanding service. Our butlers were on top of it - so friendly and made our stay very enjoyable. The Villa has 2 bedrooms and on 2 floors. They are only a year old and beautiful. Our rooms stayed super cool upstairs but the downstair AC Units (there were 2 downstairs) did not work. We called maintenance twice and it was never fixed. We also experienced the same issues in the restaurants. So stuffy - very uncomfortable eating heat with no air movement. The Italian restaurant was the worst. The food was below average, pizza had no sauce and we just sat there sweating. We ate at BlueWater grill for 2 nights because it was outside and there was a fantastic breeze. We really liked food. We ate at the Japanese restaurant the last night and was able to eat outside, so that helped since the AC did not work inside. The food was very good. The main pool was huge. The water is very warm and there are a ton of broken tiles - it's in need of an update. I'm surprised they did not have the pool lit up at night - it's so big and would look great. The theater at night had really good entertainment, but it was so hot inside that we couldn't enjoy it. We mainly used the rooftop pool. Victor, their bartender was great. He made fantastic drinks and excellent service. The roof top was not crowded. The pool was really nice and quiet. We really liked the sushi restaurant. Good food, it was outside so it was breezy and the service was outstanding. I think if their AC worked in the indoor areas - restaurants - it would have been so much better. Overall, this is an average resort with excellent service. I'm so glad we were Preferred -- it's worth it!

Just returned from 5 nights with a 4, 11, and 19 year old. We had a garden view room. It was spacious and clean. At times it felt a tad warm but always cooled down overnight. The food at the resort was good. The morning breakfast buffet was always well stocked. We also ate at the Mexican, Italian, French and Hibachi table. The dinner at Portofino- Italian was really slow. It took about 30 minutes to get drinks. It was also pretty warm in most of the restaurants. The drinks overall were fantastic. Passion fruit margaritas with Tajin were my go to. The pool is huge. It definitely got warm as the day went on. We enjoyed the water slides but late in the day the water in that pool was just too hot. The beach was sad. The Sargassum made it unswimmable and the smell was very strong at times. But not at all the fault of the resort. They were constantly working to clean the beach. We booked a day trip to Isla Mujeres through Amstar and enjoyed the beautiful beaches there!!! Mar and the entertainment crew were absolutely amazing. They remembered the girls’ names and constantly encouraged them to participate. So much fun. The evening entertainment was also good. We loved the live music in the lobby. The ladies in Coco Cafe were wonderful and worked so hard. We also enjoyed the paleta carts. Overall we had a wonderful time. The resort could use a little maintenance and improvement. But the staff were incredible, grounds are beautiful, and food and drinks delicious.

We stayed at Dreams Sapphire for a week. The service, staff are excellent. Plenty of choices for Breakfast, Lunch and dinner. Our favorite for breakfast was Blue Water Grill. Edwardo. Gummar servers were great. Edwardo kept us entertained. Itzel supervisor at grill was great. Concierge Val and team were exceptional. The entertainment team awesome Mar, David all the team great. All the hotel accessible. Recommend area on first floor. Lots to do for the kids and again all the service was wonderful!!! Daniel kept us served and helped at the pool. Recommend swim out rooms and beach beds.