Dreams Sapphire Resort & Spa

First of all, I would like to sincerely thank the entire hotel team. Without a doubt, the service is the hotel’s greatest strength. Everyone—from the front desk staff to the housekeeping team, waiters, and bartenders—was professional, attentive, friendly, and genuinely willing to help. The level of hospitality was outstanding and made our stay truly enjoyable. The hotel itself is also beautiful. The design is elegant, the grounds are well maintained, and everything is clean and tidy. The food was tasty and offered a good variety of options. I would especially like to mention the excellent coffee, the dedicated coffee shop, and the opportunity to order fresh smoothies. Another highlight was the entertainment team. There were fun activities by the pool throughout the day, and the evening shows were very well organized. As for the drawbacks, the biggest disappointment was the beach. In June, there is an enormous amount of seaweed, turning the water brown and making it almost impossible to swim. The seaweed is not removed every day, and even when it is, it is left to rot on the beach, creating a very unpleasant smell in that part of the resort. Another significant drawback was the room itself. It was very dark at all times of the day, even in the morning and during daylight hours. The lighting was simply insufficient and made the room feel uncomfortable. In addition, there was a musty smell when we checked in. The front desk staff responded quickly and provided a dehumidifier, for which we are very grateful. It helped reduce the odor, but it never completely disappeared and remained noticeable throughout our stay. Overall, if your priority is excellent service, beautiful pools, entertainment, and a relaxing atmosphere, I would definitely recommend this hotel. However, if you are choosing a resort mainly for the sea and the beach, I would recommend looking at other options.

Dreams Sapphire was amazing. We went with extended family ranging in age from 18 - 70. The resort was beautiful and the pools were fantastic! The food was great in all of the restaurants and there was plenty of variety. Activities and entertainment were great we were never bored and the show every night was very entertaining! Mar from the entertainment team was wonderful she knew how to get everyone involved, we looked forward to see Mar everyday. We have stayed at many of the dreams resorts in Cancun and this has been our favorite!!

The rooms were dated and very damp. Our room smelled moldy; we asked for a room change, but they couldn’t accommodate us. This was the worst part of the stay. Overall the resort was clean and beautiful. The restaurants were very good, as well as the buffet, top notch. We had one bad dinner experience the first night at Bluewater Grill. Although this is a family resort, it had a surprisingly heavy partying atmosphere, which was pretty surprising and irritating. The pool was very nice, although the lounge chairs are in need of new cushions. If you plan on visiting this area during the summer months, be aware that the water does not look like the crystal clear blue waters of Cancun proper. The seaweed is a real problem and the water is basically brown. We skipped this beach and stayed in the pool.

I Loved the vibe and the whole ambiance of the resort. My family really enjoyed themselves as well as myself. I would definitely come again and recommend my friends and family to come to this resort.

Everything was awesome I’m coming back here