Dreams Sapphire Resort & Spa

Excellent atmosphere and very clean resort. The service from the staff was wonderful. We particularly appreciated Alberto’s restaurant service and Eric’s entertainment. The only draw back was the sargassum seaweed conditions on the beach. The water was not swimmable the entire week we were there and the resort did not provide any warning or indication of these conditions on their website.

Check the time of year the beach was terrible Brown water and very bad smelling seaweed. Cancun water was nice at the time of our visit Staff amazing food so so. Been to better all inclusive Staff is what made my visit not the hotel and offerings.

I had my wedding here and everything was amazing! Michelle, our coordinator, was great and made sure everything was taken care of on the day of. It turned out so beautifully. My family and friends really enjoyed the resort. We spent all day everyday in the pool. We loved the Italian restaurant and the French restaurant!

This is a lovely hotel and I would have given it 5 stars if it wasn't for the beach. It's not the hotels fault but it did spoil the holiday for my husband who loves to swim in the sea. The sea is unswimmable due to the amount of seaweed. We were in a sea view room which in any other resort would have been amazing, but we had to ask to change rooms, because the smell of rotten eggs from the sea weed was so pungent. It's worse if it's stormy weather. The smell did pass after a few days but that's because we had lovely sunny weather. Luckily. The hotel is nice and clean and the staff are all lovely.

The staff is incredibly friendly and accommodating. Everyone that we interacted with spoke english very well. The menu and variety was very wide. Latent free options were very well noted, and there was a large selection. Pretty much every allergen concern is addressed with very clear labeling, and the staff, including the kitchen, is very well trained in cross contamination