Dreams Sapphire Resort & Spa

Booked 3 preferred club swim up ocean front rooms for a multi-generational family trip. We arrived a day early to make sure all was in order. Our room would not cool below 80 degrees. We were placed in a “downgraded” room for the night which only cooled to 79 degrees. After talking with management and staff , they told us that the AC is working fine. With 90% humidity, this is not acceptable. We learned that the AC system is a continued problem at this resort (read other reviews). We asked to be relocated to another Dreams resort, as there are several nearby. They refused to offer any help. We ended up booking another nearby resort for our group and had to negotiate for refunds. The “vibe” at this place is off… employees aren’t upbeat or helpful. One employee told us that everyone is unhappy and many were checking out and leaving. Shame on Hyatt for ruining a day of my vacation and causing such stress. This should be addressed immediately by upper management.

Amazing property & top-notch service! The location was ideal for us with less than 30 minutes to the airport yet not in the busy area. The rooms were spacious, clean and quiet. Nice amenities and we were impressed with the layout and quality. Our favorite thing was that this resort has kept much of the natural landscape and cultural elements that make Mexico so special so it has gone to the top of our list. We were of course disappointed about the sargassum, however our travel agent had warned us and it's mother nature. The hotel staff assisted us in booking a beautiful excursion to a nearby island to enjoy a beach day and snorkeling. Will definitely visit again! (not in the middle of summer, though.)

The entertainment team at Dreams Sapphire Resort & Spa was absolutely incredible and truly made our vacation unforgettable! From the moment we arrived, Mar greeted everyone with amazing energy and a warm, welcoming smile. She brought so much excitement to every activity and made it impossible not to have fun. A special thank you to Abraham, who went above and beyond to make our children feel included. He encouraged them to participate in the games, cheered them on, and made sure they felt like part of the fun. As a parent, that meant so much to us. The pool staff, especially Carlos, and the bar staff, especially Andy, were also unforgettable. Their friendliness, great service, and positive attitudes added so much to the overall experience and made every day even better. The entire staff was next level—enthusiastic, engaging, happy, and genuinely passionate about making every guest have an amazing time. Whether it was pool games, activities, drinks at the bar, or just interacting with guests throughout the day, their positive attitudes were contagious. If you’re looking for a resort with a team that goes above and beyond, Dreams Sapphire is the place. Thank you for making our family vacation so memorable!

Abraham was great. So involved in the activities and just a nice guy all around

Abraham was amazing. He was extremely helpful very kind and played pool with us multiple times a week. He made our resort experience 10 times better and Iwould highly highly recommend coming to this resort because of him.