Dreams Sapphire Resort & Spa

We have just returned from 2 weeks here - we had the best time as a family (2 adults, an 18 & 16 year old girls) Positives Firstly, the wonderful, fun & hardworking staff here made the trip for us - I don’t think my husband & girls have ever got involved as much as they did this year & they have loved every minute. Water Polo, Volleyball, Pool basket ball, ‘Crazy’ game, Aqua aerobics, Zumba & that’s not all of it. They made the trip special & memorable & became friends - Special mention to Mar, David, Eduardo, Arturo, Hasley, Abraham, Sam & Sergio - I hope i got everyone there. They were all fabulous! All staff we encountered were fabulous if I'm honest - waiters, restaurant staff etc. A special mention also to Natividad - keeping me in Frozen cocktails! And Santos & Jose - working like crazy at the pool bar & Antonio from Amstar - Who helped us book some incredible trips. On that note - swim with the whale sharks if you can - it was a bucket list moment & incredible - DO take sea sickness tablets, I don't get seasick, but I did. All the A La Carte restaurants were great - lovely food - service was slower for a big group, but the food was worth it. Go to one every night in my opinion - although for breakfast, we loved the freshly cooked crepes and omelettes at the World Cafe (buffet). For us, seeing Racoons & family's of Coatis with their babies trotting around was lovely - they even had a turtle nest start to hatch on the beach. The resident Hawks chasing the birds off was unexpected but entertaining - especially because the little birds all ganged up on him each time he came out, to see him off. Poor thing. The All Inclusive is really good - Branded spirits, mini bar included with beers & soft drinks, Coffee Bar, Smoothie & ice cream bar & even room service all available for no extra charge. I likes the way the music was really mixed - nice & chilled earlier and getting livelier as the day goes on (around the main pool) Negatives I hate to moan - because none of this would mean that we wouldn't return - but still worth a mention. The Sargassum. It's there, it's a big problem. They are working ALL day clearing it & doing ALL that they can, but it's continually coming back so you cannot swim in the sea - And it smells, it can be pretty bad. We knew this before we came luckily. It's not limited to this hotel - its all along this coast. Try & Visit Isla Mujeres to make up for it if you can - the beach & sea there is stunning. The restaurants can be pretty warm & uncomfy at times - dress accordingly! sometimes cooler than others, but one night at the Asian restaurant even the kids were sweating. I don't know if it's broken or why it hasn't been addressed. The hotel looks & IS lovely - however on closer inspection it's getting a little run down in places. Really didn't matter to us, as its far from scruffy - just needs some TLC in certain areas - such as around the pool - we ALL got small cuts & nicks on the missing tiles around part where the tiled sunbeds are in the water. The preferred pool area is gorgeous - but we didn't use it as the temperature was like a warm bath - not refreshing at all - but the main pool was pretty warm too. We had very hot weather though. About 35 degrees at least every day. To sum up, a fantastic holiday, we were sad to leave & the many positives far outweigh any of the small negatives mentioned above, but which are necessary in the name of honestly.

Just back from 2 weeks here and was amazing! My husband and eldest loved all the activities and did all the pool based games. The food was amazing- my personal favourite was the French restaurant and Hibachi also amazing. Pool was massive which made up for the beach being out of use due to the seaweed (a bit smelly at times but knew this would be an issue before we went) If you want an amazing beach go to Isla Mujeres as was stunning! Finally a massive shout out to Sandra our housekeeper who did a fab job every day for us

We had an amazing time at Dreams Sapphire resort. Everyone is so nice and friendly. Service and food is top notch! Israel and Alberto from the breakfast buffet are the best! We’re sad to leave but we’ll return soon. My 11 year old daughter said she felt at home here. That says it all!

We had a great time at Dreams Sapphire. We enjoyed the secluded preferred adults only pool. The entertainment staff was wonderful, especially David and Mar, who made my family and friends feel welcome and comfortable at the resort. The resort was wonderful, food was good, and the drinks were excellent!

We had a great week-long stay at Dreams Sapphire 8/1-8/8 with our 1-year-old daughter. Met a lot of great people! We loved the wait staff, especially Daniel Diaz, Geremiah, and Israel at the breakfast and lunch buffet, Francisco, Natividad & Gabriella at the pool serving us drinks all day long, and our pool concierges Daniel & Carlos who prepared our Bali Bed daily. We also loved Javier at Portofino and our room maid, Mildred!