Dreams Sapphire Resort & Spa

We were there for my daughter’s wedding. We planned everything via Teams meetings with Michelle. She did an outstanding job bringing my daughter’s vision come to life! The bar tenders and wait staff were exceptional! The app they tell you to download does not align with the restaurants so just be aware—If you plan for Italian based on the app—it might be closed so have a back up plan. A manager did step up and got us seated in the preferred restaurant.

We had an amazing wedding experience here at Dreams Sapphire Rivera Maya location. The atmosphere & service was just as great as I remembered. Our family & friends had a great time with all the amenities & overall the all inclusive experience. The room service was easy & quick. Pool side service was well worth it & the overall cleanliness of the resort was very good. We plan to come back soon!

We had a fantastic stay at Dreams Sapphire and would highly recommend it to families looking for a fun and relaxing holiday. The food was excellent throughout our stay, with plenty of choice and something for everyone. The pool area was spot on and quickly became the heart of our holiday. There was always something going on, and the entertainment around the pool created a great atmosphere without being overwhelming. A special mention has to go to Arturo and Abraham from the entertainment team. They were absolutely brilliant with my boys, making them feel included and ensuring they had a great time every day. Their enthusiasm, friendliness, and genuine care for the guests really stood out and made a huge difference to our experience.

There is a reason we have been to this resort 4 times. Whenever new friends or family are going to Mexico, we choose Dreams Sapphire to go to because this sets the standard for what all Dreams/Hyatt resort service should be. I have stayed non-preferred, preferred, and this time club level, but no matter where we are, the level of service is unmatched. We came as an adult group of 6. Welcome drinks as we arrived. These are the little touches that set this place apart from others we have visited. This is our 18th all inclusive trip and we never hesitate to come back to Sapphire. The addition of the Club level is outstanding! There are several employees we would like to highlight as part of our trip. First and foremost is Alberto ("Happy Feet") in the World Cafe. I met this amazing person 5 years ago when we were there and I have not forgotten him. I sought him out as soon as we arrived to breakfast and he remembered us. He gave our group of 6 the most amazing service all week. We were spoiled by his service and his hospitality. He is a true gem!!!! I cannot say enough positive things about him and anyone who receives his service is very lucky! Some other noteworthy employees are Mar from the entertainment team. She always stopped to speak with us and make us feel welcome. Jonathan and Edgar at Bordeaux provided us with amazing service the two times who chose to eat there. Victor, the bartender between Bordeaux and Himitsu, is a master of his craft! We would get our drinks from him even if we were not eating there because his drinks were so delicious. His fresh blackberry margarita was out of this world (more bars should have fresh fruit for their drinks and bartenders that can use them in their drinks)! Last but not least, the rooftop team of Victor, Santos, Yovani, David, Moises, and Fransico kept our family happy with food and drinks as we enjoyed the pool and Gohan restaurant. Thank you, Sapphire for another amazing trip! I can't wait to be there for a 5th time! Best wishes and keep up the great work!

The resort is nice and close to the airport. The Indigo level rooms and rooftop pool are amazing and the best part of the vacation. Our room was first class with a view to die for. The resort is very well maintained and clean. The staff and service was extraordinary, they were attentive without being overpowering. The restaurants and food in our opinion were ok. They lacked options especially for simple eaters. Also many main options did not come with any side.