Dreams Sapphire Resort & Spa

Service was amazing! Staff was so friendly and helpful! Great atmosphere and views!! So many fun shows and activities to do!

Very nice family resort. Food and service was very good. Avoid Sargassum season!! Take advantage of the bike ride to Puerto Morelos and go the grocery store to grab your coffee and other items to being back. The prices were much better there!

We paid for preferred club but it’s not worth it. The quiet pool is full of drunk adults who don’t leave the pool till it closes. They either have the world’s largest bladders or they’re peeing in the pool. They get so drunk they need help out of the pool and pass out on cabana beds. We saw people with inflatables who could barely lift their heads at 2pm. They were definitely getting their money’s worth in alcohol. The rooms are basic and need updating ( tiles replacing, wardrobe door runners replaced etc) Food needs to be hotter especially in the evening. Meats are tough and flavour is lacking in most dishes. At mealtimes waiters are slow to offer a drink even a basic glass of water took 10 minutes. Male waiters are very attentive to men only. The Asian restaurant has a pretty basic food station. The rice is greasy , veg stir fry, chicken, beef and shrimp were all plain. Left feeling very disappointed. Buffet food is mostly cheese covered and a bit monotonous. Fish is cooked to perfection though 👍 Jose at the quiet pool is extremely friendly and attentive . The main building has luxury vibes but unfortunately the accommodation and food are lacking.

The resort was beautiful, very clean and the grounds were very lush. The rooms were nice, beds comfortable! The location was nice and close to the airport but you wouldn’t know it. Find Daniel, the pool concierge when you get there, he made our trip!! Highly recommend renting a Bali bed too, it’s expensive but worth the cost. We travelled as a group of 10 with kids aged 4-14, we all had a blast and would recommend this resort to friends and family.

Veronica and the entire team at Dreams Sapphire were incredible. Veronica was on top of every detail from start to finish, and our wedding day went perfectly. Everything ran so smoothly that we were able to fully relax and enjoy every moment. It truly was the best day of our lives. The reception and flowers were even more beautiful than I could have imagined. The staff made the night so much fun — drinks were full, spirits were high, and Diana and Karina made sure everyone was taken care of so the party never slowed down. We spent the whole night dancing and celebrating with our friends and family. We are so grateful to Veronica and the entire Dreams Sapphire team for making our wedding absolutely perfect.