Dreams Sapphire Resort & Spa

Not able to use beach/ocean. Food choices were minimal. Not a good experience and will not be back. Paid for swim out and had to look at piles of seaweed and smell was terrible.

Our August 2026 wedding at Dreams Sapphire Resort & Spa was truly everything we dreamed of and more! We had over 80 family members and friends join us, and every single guest enjoyed the resort, amenities, activities, and overall experience. Seeing everyone having such a wonderful time made our wedding even more special. We could not have done it without our incredible wedding planner, Vianey. She was amazing throughout the entire planning process and on our wedding day. Her communication, organization, attention to detail, and dedication made everything so much easier and allowed us to truly enjoy our special day. A huge thank you to our butlers, Valeria and David, who were always on top of the daily activities and available whenever we needed them. Mirela, our maid, did an exceptional job keeping our villa spotless. She was trustworthy, kind, and truly wonderful. The wedding venues were absolutely beautiful, and the entire wedding team was fantastic with communication and bringing our vision to life. Our photographer, Abigail, deserves a special thank you. We aren't the most photogenic or comfortable people in front of a camera, but she was so patient and guided us every step of the way. She made us feel comfortable and captured beautiful memories we will cherish forever. Our officiant, Socorro Jimenez, was also amazing. She followed our wishes perfectly and created a beautiful, personal ceremony. Her experience as a Cancun wedding officiant really showed, and she made our ceremony feel seamless and meaningful. Overall, Dreams Sapphire exceeded our expectations. From the resort and beautiful venues to the incredible staff, our destination wedding was truly a dream come true. We are so grateful to everyone who helped make it unforgettable. We would absolutely recommend Dreams Sapphire to anyone planning a destination wedding in Cancun! ❤️

Really great Kids Club at Dreams Hotel! The staff Yaya, Nancy, Fanny, Sofia and Mich were all so friendly, caring and brilliant with my son. They made him feel really comfortable and kept him entertained. He loved it and was always excited to go back. Would definitely recommend!

1/5 – By far the worst all-inclusive resort experience I have ever had. Wow, where do I even begin. This was by far the worst all-inclusive resort experience I have ever had. We booked and paid extra for a premium upgraded room, and unfortunately, the resort fell far short of what was advertised and what we expected. Room – 1/5 Our first premium room was old, musty, and in poor condition. The shower was broken and leaked water all over the bathroom floor. The air conditioning seemed to have only one setting: freezing cold. The room faced the back of the resort toward trees, with very little natural sunlight, and looked nothing like the photos used to advertise the property. We were eventually moved to a newer room that looked much more like the advertised photos. However, the air conditioning still would not turn off, and extremely loud music played until 11 PM every night. It was so loud that it felt like we were sitting inside a concert rather than trying to relax in our room. There was also no remote for the TV in the room. Grounds – 2/5 The resort is not particularly well maintained. There was debris along some of the pathways and weeds growing around the pool areas. Broken tiles, dangerously exposed electrical boxes near the pool, broken cabanas held up by paver stones, poor workmanship in several areas. The premium adults-only pool is located at the back of the resort, near the parking lot, with no ocean view. Visually, there is simply nothing particularly impressive or special about this resort. It feels more like a basic, inexpensive jungle resort than the upscale property portrayed in the advertising. Location / Beach – 1/5 The resort is approximately 25 minutes from Cancun airport, which is convenient. However, our experience with the beach and surrounding conditions was extremely disappointing. We travelled in September and encountered a significant amount of seaweed, along with an extremely unpleasant sewage-like smell throughout much of the resort. Imagine trying to eat, sleep, relax by the pool, or enjoy your vacation while dealing with a strong, sour sewage smell throughout the day. The resort made no attempt to clean the beach. Most resorts are terraced down to the ocean, but this resort is very flat so all the seaweed smell comes right into the resort. Food – 2/5 I have never been this disappointed with food at an all-inclusive resort. The buffet is small and located in a dark hall. Much of the food we experienced was dry and tough, and the overall selection was poor. There was very limited protein options at the buffet, and sadly no bacon. The à la carte restaurants were better, and the portions were very large size, but the dining options were still limited. The japanese restaurant was actually pretty good, minus the canned tuna they used for the spicy tuna sushi. Only certain restaurants are open each night, three of the six restaurants were closed each night, including the buffet. The hibachi restaurant also comes at an additional cost, which was disappointing for an all-inclusive resort. Service – 5/5 The one area where I genuinely have very little to criticize is the staff. The service throughout the resort was genuinely good. The bellhops, servers, concierge, and other staff members were consistently helpful, friendly, and kind. They did their best to help us throughout our stay, and did not charge us a cancelation fee when we requested to leave. It did take management 3 days to respond WestJet Vacations which ruined half our vacation. Entertainment - 2/5 Most resorts have a stage or dedicated music area. This resort builds a make-shift stage in the middle of the lobby. Music plays extremely loud until 11pm at night. There was not any elaborate entertainment, mainly vocal and musical artists. On day 3 we found a billboard with activities which looked fun, like a guacamole making class. The waterpark slide had green foam at the base of the slide, there is no way i would swim in that sludge. The mini golf area had 1 golf club located under the slides. The archery area looked shutdown and abandoned with tables being stored in the path. Overall – 1/5 I would not return to Dreams Sapphire, and based on our experience, I would not recommend it to someone looking for an all-inclusive resort. The biggest issue is the disconnect between what is shown in the advertising and what you actually experience. The rooms, grounds, dining, maintenance, atmosphere, and overall presentation did not resemble what we expected when we booked. There are plenty of resorts in Cancun and Riviera Maya. I would strongly recommend researching the property carefully and reading recent reviews before booking this one.

An Unforgettable Romantic Dinner and Exceptional Staff! Our most beautiful memory at Dreams Sapphire was the romantic rooftop dinner by the pool for my partner’s birthday. The view was absolutely incredible, the atmosphere was perfect, and the food was delicious. Carlos, our server, was outstanding and incredibly attentive. He even spontaneously took photos of us throughout the evening, which made the experience even more special. I can hardly find the words to describe how wonderful this evening was. We were offered five different locations for the romantic dinner, and we chose the rooftop. We would choose it again without hesitation. It is absolutely worth it! From the moment we arrived, we received a very warm welcome. We had booked the Preferred Club and were escorted to a dedicated area, where our check-in was taken care of while we were given information about the resort. Throughout our entire stay, whether we needed information or wanted to exchange money, we were always greeted with kindness and excellent service. A special thank you to Rafael at the front desk. And the staff… wow! Always smiling, always saying hello, always ready to help. Edgar, who works in maintenance, noticed that we looked a little lost when we first arrived and spontaneously walked us all the way to the Preferred Club pool. Such a simple gesture, but one that really touched us. The food was excellent. We especially enjoyed breakfast and lunch at the buffet, with plenty of fresh and delicious options. A special thank you to Santiago for his delicious omelets, and a huge thank you to Eduardo, Gumer, Sergio, and so many others for their wonderful service at the buffet. We also really enjoyed Portofino, the Italian restaurant, as well as Bordeaux, the French restaurant. Another special thank you to Resendo, Jenry, Carlos, and Jose for their amazing service at the Preferred Club pool. You helped make our days by the pool even more enjoyable. And thank you to David, the bartender in the lobby, for his great service as well! What truly made this vacation so special was the people. There were so many wonderful staff members that it is impossible to name everyone, but their smiles, kindness, and attention made a real difference throughout our stay. We will definitely be back. There is no doubt about it!