Dreams Sapphire Resort & Spa

We stayed at Dreams Sapphire for a week. The service, staff are excellent. Plenty of choices for Breakfast, Lunch and dinner. Our favorite for breakfast was Blue Water Grill. Edwardo. Gummar servers were great. Edwardo kept us entertained. Itzel supervisor at grill was great. Concierge Val and team were exceptional. The entertainment team awesome Mar, David all the team great. All the hotel accessible. Recommend area on first floor. Lots to do for the kids and again all the service was wonderful!!! Daniel kept us served and helped at the pool. Recommend swim out rooms and beach beds.

Great vacation. Food and service were amazing. Very clean and beautiful property. Pool was also really nice. Staff was great.

The staff is very friendly and the food and drinks at the resort were very good, but the overall experience was unfortunately diminished by the seaweed issue the resort is experiencing. While the resort took steps to clean up the beach, the smell was over-powering and almost ruined the week. We booked a beach vacation and had no access to a beach. The entire resort smelled like a sewer. I think that the resort should let guests know in advance, we would have booked a trip elsewhere had we known we would not have access to a beach and would have to endure a terrible smell all week. Go into town in Puerto Morelos and book a snorkel trip - the water out at the reef is clear and we saw tons of different fish. The staff at the hotel advised us to take an Uber to the town rather than a taxi because it would be significantly cheaper and it was very easy. The tours available to book from the hotel are much more expensive than booking something in town.

Overall a great experience. Main restaurants can be a little limited choice wise if youre a fussy eater but they will accommodate and make changes where they can. Staff were excellent and friendly for the most part. Blue water grill upgrade a must.

Lovely resort, second trip there, from the UK which says quite a lot. Hasty departure resulted in an iPhone that wanted to stay longer. Dreams Concierge service (Leslie) absolutely excellent at getting back to us, and organising getting the phone back to us as well. Tour operator weren’t great at helping, but the hotel when we contacted them direct were amazing. Whole stay and experience last time was the reason for returning again, we weren’t disappointed. Dreams really do go the extra mile in terms of entertainment too. Not our last stay with them, dependably a great stay, as ever. Thanks again!