Dreams Sapphire Resort & Spa

I would highly recommend Dreams Sapphire Resort. The staff is absolutely amazing and makes you feel like family. I hope all of these wonderful individuals are recognized for their above and beyond service. Carlos for the wonderful romantic roof top dinner. This is a must do. Alberto at the World Cafe, always smiling and he truly has Happy Feet. Guerrero at Portofino and the Japanese restaurant. Victor at the rooftop bar and last but not least Valeria and Jayne for making our stay extra special for our 30th Anniversary. We cannot wait to come back.

Excellent atmosphere and very clean resort. The service from the staff was wonderful. We particularly appreciated Alberto’s restaurant service and Eric’s entertainment. The only draw back was the sargassum seaweed conditions on the beach. The water was not swimmable the entire week we were there and the resort did not provide any warning or indication of these conditions on their website.

Check the time of year the beach was terrible Brown water and very bad smelling seaweed. Cancun water was nice at the time of our visit Staff amazing food so so. Been to better all inclusive Staff is what made my visit not the hotel and offerings.

I had my wedding here and everything was amazing! Michelle, our coordinator, was great and made sure everything was taken care of on the day of. It turned out so beautifully. My family and friends really enjoyed the resort. We spent all day everyday in the pool. We loved the Italian restaurant and the French restaurant!

This is a lovely hotel and I would have given it 5 stars if it wasn't for the beach. It's not the hotels fault but it did spoil the holiday for my husband who loves to swim in the sea. The sea is unswimmable due to the amount of seaweed. We were in a sea view room which in any other resort would have been amazing, but we had to ask to change rooms, because the smell of rotten eggs from the sea weed was so pungent. It's worse if it's stormy weather. The smell did pass after a few days but that's because we had lovely sunny weather. Luckily. The hotel is nice and clean and the staff are all lovely.