Dreams Sapphire Resort & Spa

We stayed at the Dreams Sapphire for our daughter birthday, we were greated by the chief concierge Odaliz, who welcomed us gracefully, the check in was fast and smooth, and since we arrived before the check in time we waited a little bit, nothing to complain about, because since we traveled with children, we rushed to the pool area to spend time there and we had our pool concierge who was very nice and polite. Before we were done at the pool we were greated by Carlos, the manager on duty who was very polite to my daughter and since it was her birthday he brought a little present for her she was so happy!. Once the rooms were ready we had a very kind bell boy taking our lugggage to our rooms, and amazing experience at dinner in the French restaurant were we had a delicious dinner and great attention from our waiter and the restaurant manager. All around was great, i have absolutely nothing negative to say about this, the staff, the service and the facility 100/100. We are looking forward to come back.

Excellent resort! Highly recommend. Food was amazing with lots of variety at the buffet and the restaurants. Beach was nice however the ocean was not cooperating --- lots of seaweed. However as fast as the hotel cleaned it up it would roll in faster. They did all they can to clean it up and reduce the impact to the guests

The À la carte restaurants served the best food we have ever had in any of the all inclusive resorts we have stayed at. Our favourite was the French restaurant. We were reassured on check in that all ice is from bottled water, other resorts could learn from this. The level of service from all staff at the resort was exceptional, they work so hard to ensure you have a great experience. A special mention to Yaya, Nancy, Fanny, Sofia and Mich from The Explorers Club. There was an excellent programme of activities advertised for the days ahead and our kids picked what they wanted to join in with. There were so many different activities and the ladies were so lovely and caring with the kids. The entertainment team also work hard to ensure you have a great time. From Meeting Sergio the first time he never forgot my name, I have no Idea how he does that! They also brought in a US tennis pro for tennis lessons. Some days we were the only family to turn up so we got a private tennis lesson! Thanks to Tim, he was great. The only downside was the seaweed, there was a tractor clearing the beach every day but they’re fighting a losing battle unfortunately. The resort had everything we needed and is very cleverly planned and laid out, it had as much if not more than other resorts without feeling like we were constantly walking miles to get anywhere. We had a room right near to the Barracuda Bar which is a lovely bar with swings near the beach. Thank you Antonio for your chats and amazing cocktails. Our son had a birthday whilst there and the staff made him feel like a king for the day. They brought a small cake with a sparkler out at breakfast with happy birthday and his name on the plate. Housekeeping also left similar in the room. We bought a six slice cake, it was huge! We nearly bought the bigger one but glad we didn’t! They stored what was left of It and brought what it out another night in another restaurant. Despite the seaweed (which does smell) we had such a great time and were sad to leave.

Daniel Diaz was so hospitable such a great guy! Made experience so enjoyable!

The Hotel is a little outdated and needs some updated renovations. Overall, the hotel is very nice but very hot since there is limited AC around the facility. The staff is amazing and very friendly. Pool staff with Mar, Sergio and David are awesome and make the activities a great time. Alberto and Franscisco at the breakfast buffet were awesome and funny! A big issue I had was being UVC member not getting an early check in or at least being told we could check in at the UVC member check in. The front desk agent seemed clueless when I informed him that I’m a member and could possibly get an upgraded room if available. Ivan, my UVC representative was awesome and took care of my family’s needs when he found out what was going on. Made us feel appreciated and made us feel paying to be members was worth it. We even upgraded our membership with Ivan helping to guide us and make the process easy and quick. This is a great family hotel and family oriented. Not a party hotel if that’s what you’re looking for.