Dreams Sapphire Resort & Spa

Very nice, but old hotel we found out it was about 25 years old, with that being said , the upkeep was very well maintained Staff was very lovely and pool bartenders really bust their butts They rely on those tips so make sure you are tipping well Room was very nice Although we were there during the seaweed season( which we were unaware of) the smell was almost unbearable( nasty dead fish odor) The hotel does everything in their power though to clear the beach ALL DAY EVERYDAY!!! Pool was very large and never felt over crowded

The resort was beautiful, food was what you would expect at an all inclusive resort, rooms were clean and well kept. Activities are targeted mainly to kids which is fine but safety needs to be kept in mind. Beach volleyball that includes adults and 6 - 8 year olds is not a wise idea for safety reasons as most adults were drinking. heard serval complaints on this. Our biggest issue was kids were running feral in restaurants, screaming and running in the rooms and down the halls after 10pm. Smoking policy was not enforced and a few guests were smoking right in front of security and they did nothing. We expect better in Mexico.

Our first time in Cancun could not have been more perfect at the Dreams Sapphire Resort & Spa. The resort atmosphere is beautiful, and the vibes throughout the property are absolutely stunning. We loved the food options here. Over the course of the 7 days, we were able to try a huge variety of different cuisines and dishes. What truly made this trip memorable for us was the incredible staff. We found ourselves constantly requesting and returning to the same wonderful people because of their top notch service. We are honestly so sad to leave because we are going to deeply miss them and their incredible hospitality. We want to give a massive special shout-out to: Sergio Mendoza, Ivan, Francisco, and Ismael at the World Cafe Buffet for always making our dining experiences so special. Antonio at the Barracuda beach bar for his incredible service and energy. These individuals went completely above and beyond to make our stay unforgettable. We are already hoping to be back very soon!

Service, food and friendliness have been an absolute 10/10. Special mention for Sergio and Ivan at the buffet for breakfast. Always anticipating our needs. Nothing short of AMAZING!

We stayed at the Dreams Sapphire for our daughter birthday, we were greated by the chief concierge Odaliz, who welcomed us gracefully, the check in was fast and smooth, and since we arrived before the check in time we waited a little bit, nothing to complain about, because since we traveled with children, we rushed to the pool area to spend time there and we had our pool concierge who was very nice and polite. Before we were done at the pool we were greated by Carlos, the manager on duty who was very polite to my daughter and since it was her birthday he brought a little present for her she was so happy!. Once the rooms were ready we had a very kind bell boy taking our lugggage to our rooms, and amazing experience at dinner in the French restaurant were we had a delicious dinner and great attention from our waiter and the restaurant manager. All around was great, i have absolutely nothing negative to say about this, the staff, the service and the facility 100/100. We are looking forward to come back.