Dreams Sapphire Resort & Spa

I took a trip with my family to this resort and had an amazing time. The activities, drinks, and atmosphere were perfect for an ideal vacation. The staff were so wonderful and fun throughout the whole trip. Abraham was an absolute joy to be around!

Abraham is so much fun with entertainment!

We had a wonderful time attending our daughter's wedding with family and friends at the resort. A few resort related hiccups and things to be aware of: - Our room was not ready at the allocated 3pm checkin and we were told it would be another 45min to an hour unless we switched rooms, which we chose to do as everyone else in our group were in rooms and we had activities planned. - Our both our son's room in building 4 and our daughter's room in building 5 had AC that would not cool down the rooms. It was requested for someone to look at the rooms, but no one ever came and the temperature was quite unbearable. - The restaurants do not take reservations (except the Hibachi) and we were never able to secure a table for the 7 immediate family in our group at any of the specialty restaurants, not matter what time we arrived and were always told to come back in an hour (standard across the board) which was never accommodated. - Staff all around were wonderful, helpful, kind, and gracious. - Resort was very clean and maintained. Beach was unfortunately not usable due to the sargassum....no fault of the property. - Food and service provided for the wedding was great, no complaints. - Signage for nightly events was not very clear and was inconsistent across the resort. - Booking bali beds at the preferred pool was doable, but we were not informed that it had to be done a day in advance, or that a check-in had to occur or your bed could be given away. This information would have been nice to know ahead of time.

Overall, our stay at Dreams Sapphire was enjoyable, but there were some areas that could definitely be improved. The resort is conveniently located about 20 minutes from the Cancun airport, making transportation quick and easy. Unfortunately, the biggest disappointment was the beach. It was not usable during our stay due to the seaweed, and the odor coming from the ocean was quite unpleasant. Each morning I could smell it as soon as I woke up in my room. While this is largely a regional issue affecting many resorts along this stretch of coastline, it still had a significant impact on our vacation. The rooms were comfortable but felt somewhat outdated and could benefit from some renovations. Housekeeping was inconsistent. Our room was not always serviced during the day, and evening turndown service was provided less than half of the nights we stayed. The staff was a mix of experiences. Some employees were exceptionally attentive, friendly, and eager to help, while others were less engaged. The team members who went above and beyond certainly made a positive impression. Because the beach wasn’t an option, the daily “chair game” around the pools began very early each morning. If you want a good pool chair, plan on getting out early. Overall, Dreams Sapphire has a great location and many hardworking staff members, but the current beach conditions and inconsistent housekeeping affected our experience. If the seaweed situation improves, I think this resort would offer a much better vacation experience.

Well managed all inclusive resort. Accomodations are nice. Food and beverage choices and quality are good. Many on site activities for adults and children. Not much of walking trails inside resort. Beach water quality not good due to heavy seaweed growth. Four new pickleball courts are great if you play. But,no night lights yet. Bring your own pickleball gear though because resort equipment is poor.