Dreams Sapphire Resort & Spa

Veronica was a fantastic wedding planner and the venue was beautiful. The food was actually really good which is hard to do for a large volume of guests. We would recommend staying here for sure. The rooms were nice and clean, too.

Dreams Sapphire was truly a GEM! The Sapphire has the most Exuberant Staff, Friendly and truly a joy to be in their Presence. Quality foods at the Buffet, Outstanding Restaurants- Boudreaux (French) Japanese to name a few..24 hours Room Service Quality Drinks, top shelf liquor Available We travelled with Friends during this Visit, hoping you choose this Resort and enjoy it as much as we did.. Bar service at the pool- was exceptional by Christina and Bryan the Manager Entertainment - we had the pleasure of Dealing with Abraham- ALL GREAT EXPERIENCES

Traveled as a group of 3 friends in Jan 2026. Stayed in building 6 - double room next door to a king room. Upgraded to preferred club. Good: Food is generally very good. World Cafe can be hit or miss. Bluewater Grill, Himitsu, and Portofino were all good, but wear a sweater in Portofino - it's cold. Staff were very nice and rooms were clean. Very hot showers. Clean pools. Well maintained common areas. Good cocktails. Beach is nice for lounging. Adults pool is also nice, but some loud drunks can spoil it for others. So many coatis and they are so cute! Bad: Preferred club doesn't get you much. Adults pool (but they don't check) and Bluewater for breakfast. We thought it would give us access to the rooftop amenities, but you have to pay even more for that ($60 per day). The $200 in coupons they give you is hard to use (spa won't accept them for many of the treatments). Beach is not great for swimming - have to walk through mounds of seaweed and plastic to reach the water. They do their best to clean up the seaweed, but more is always rolling in. There are lots of kids here. If you don't like loud kids bumping into you, try another resort. Very bad: one member of our group got food poisoning due to breakfast at World Cafe on our last day. Might have been undercooked chicken from the grill. She was vomiting in the shuttle on the way to the airport, then not allowed to board the flight because she was too sick. Ended up in hospital for a few hours, but on the mend now. Be careful what you eat.

We had a great time at the resort lots of activities for children the kids club did activities in the lobby and inside the club and the workers were excellent in the kids club. They have a show each night in the theater which were really good there usually between 830 and 9pm and are about an hour our faves were the urban show, pirate show and fireshow the fireshow was outside.We enjoyed the bike tour we went two times its about a 20 min bike ride into town each way and you get about 30 mins to browse and meet back.Its a close Uber drive into Puerto Morelos we went twice for a few hours and really enjoyed the small town., we used the Uber app which we felt was safe as it gives uou the drivers car plate and a picture of them it cost 11 each way Canadian. The food we felt was very good although some reviews says it isn't our favourite was the cooking show very good food and Bluewater grill for lunch and supper the asian and cooking show you can get the crispy icecream for desert its very good, you can get a buzzer if there's no tables at the restraunts that buzz off when the table is ready however bluewater grill you need to be there right at 6 as they dont have the buzzer system at that one.They also had a Mexican breakfast in the main area close to the smoothie bar and coffee shop from 8am to 11am and on Friday they had a crepe station and taco station in that area in the evening which was good. We felt the resort was clean, I really liked the app where you can request your room to be cleaned exp if you have plans to go back to the room to get ready so it can be done when you go back it also shows you all the activities for each day and you can request items such as a pen and paper,toothbrush,extra towels etc. We did have to call 0 a few days to have minibar replaced as they didnt come but they came and done it quickly. Overall we had a great time and would consider going again the only downfall is the beach we did have three good beach days but there's quite a bit of seaweed although they clean it throughout the day and thats no fault on the resort.the workers were all very nice and helpful

I loved this resort, very clean and well kept with great pools. I tried all restaurants and was very pleased with them all.. The preferred club is well worth the extra expense in my opinion, did not take advantage of the Indigo Club (for a cost) as I didn't feel I needed another area. Staff were all very friendly and helpful adding to the charm of the resort. Rooms very clean with nice amenities and great housekeeping.