Dreams Sapphire Resort & Spa

This resort was absolutely stunning, we are beyond pleased with our stay. We are members so we had the luxury of the preferred lounge, building, and accommodations. We got upgraded to building 3 with the preferred beach bar literally right outside our room. The room was tropical view because the ocean views were booked out. But that’s okay because once we opened the door to leave the room the ocean was RIGHT THERE, so we got the best of both worlds. If you don’t like kids, absolutely do not go during the summer time. We had our share of getting kicked, splashed, and seats AT THE BAR taken by kids. Which this is parent negligence and has nothing to do with the resort because you could tell the staff didn’t like it either. The pool is MASSIVE. So parents need to teach their kids manners and tell them to get a drink and go. I had teenagers wrestling in the water right next to the bar while trying to enjoy the entertainment team. But again, not on the resort. But if you don’t care for live music or entertainment fun, you can also be in the preferred pool, which is quiet and absolutely no kids are allowed whatsoever. Which is a nice break. The entertainment team…. Oh my god, they made this trip way more fun and interactive for myself and family.. We did Zumba, beach volleyball, crazy games daily, nightly dance lessons, and much more. Mar, that personality is very radiant she was always so outgoing and nice and her energy just brings more to the game and interaction.. Michelle was amazing, her helping us learn to dance and her patience and just herself all together was comforting, I knew if she was apart of it I was going to enjoy it. Honestly the whole team all together was the best I have ever experienced at a resort. Tony, Eduardo, the others I can’t remember their names but they were all fantastic.. Donaciano, he was the server to our daily seating spot at the pool. I can’t say enough about him. He was the best service I have ever had at a dreams resort. He was so very nice and friendly and joked with us a lot. My daughter never knew what she wanted and he made sure to surprise her with really cool drinks. I myself was not feeling good one day, and he made sure to “cure” me and made me a drink (non-alcoholic) to help me with my stomach. And it was delicious.. he also kept my water yeti filled up all day to make sure I was hydrated. THAT’S customer service. I rate him 1000/10 The spa, a MUST DO… we did the hydrotherapy and it was so relaxing.. they kept us hydrated the entire time and during the hydrotherapy I decided to add on messages for us and they did not disappoint, they were ready to take care of ya and by the time our therapy was finished they had a room ready for my husband and I and those messages were absolutely amazing.

Francesco is the best at roof top

This resort is very good. The entertainment team made the trip worthwhile. I want to give a special thanks to David, Eduardo, Mar, Sergio, Abraham, as well as the barracuda bartender Antonio and the preferred pool assistant Carlos. The food was good too and the room service was quick and delicious.

We were there for my daughter’s wedding. We planned everything via Teams meetings with Michelle. She did an outstanding job bringing my daughter’s vision come to life! The bar tenders and wait staff were exceptional! The app they tell you to download does not align with the restaurants so just be aware—If you plan for Italian based on the app—it might be closed so have a back up plan. A manager did step up and got us seated in the preferred restaurant.

We had an amazing wedding experience here at Dreams Sapphire Rivera Maya location. The atmosphere & service was just as great as I remembered. Our family & friends had a great time with all the amenities & overall the all inclusive experience. The room service was easy & quick. Pool side service was well worth it & the overall cleanliness of the resort was very good. We plan to come back soon!