Dreams Sapphire Resort & Spa

We had excellent service at the buffet. The food was good and the people taking care of us, people like Shaday, Julio, Sergio and Damian made us feel special with the care and service they were providing. A smile starts the day perfecly and they were always there to give it. Thank you! Maria and Richard

We stayed at Dreams Sapphire for the third time at the end of August. It was the first time that we have stayed in a Club Room in the new building. We were really glad we did for several reasons: an elevator, ocean front, great air conditioning, the rooftop pool, the Sushi Restaurant, and close to everything (very important since I recently had knee replacement surgery). Our room on the second floor had a nice view and you didn’t notice any sargassum that might be on the beach. They cleaned it early every morning with a machine. The water however was murky near the shore but wasn’t really in our line of sight. Our room was very nice. The air conditioning worked so well that it took two days of adjusting it to get it warm enough that I wasn’t freezing. I did have to complain twice that we didn’t have hot water in the room. But once it was fixed, we had plenty for showers and my nightly soak in the Jacuzzi on the balcony. My only complain is there is no way to shut off the lights on the balcony. We asked about it and they said they shut off automatically but ours never shut off day or night. It would have been nice to be able to see they ocean as I sat in my Jacuzzi rather than my reflection in the balcony glass. We loved the rooftop pool. There were plenty of canopied beds. The bartender Jaime was great! My only complaint is that they did not allow us to use a floatie. When they first told me, there was no one in the pool but us so it couldn’t be a fear of bothering other guests. Nowhere on the posted rules does it say that floaties are not allowed. Someone thought it was because of the infinity pool and that someone would float over the side. Maybe with an air mattress. My floatie is like a hammock with netting between the two blow-up sides. I sit very low in the water. Since I recently had knee surgery, not having to stand in the pool would have been helpful. We weren’t the only people who were very disappointed about this rule. We really enjoyed all the Club restaurants. Our waiters for breakfast: Cande and Gumer provided exceptional service. We especially enjoyed the fresh fruit and Eggs Benedict. Be aware that the Sushi Restaurant serves more than sushi! I wouldn’t have known that if one of the waiters hadn’t told me as I was walking by. The ribeye and shrimp tacos were delicious. The burrito was excellent. They had hot crispy French fries. We enjoyed the Teppanyaki table (don’t skip the dessert! It was the best I had all week!), the “dinosaur” ribs at Bluewater Grill, and numerous dishes at Portofino. We really enjoyed our visit to Dreams Sapphire and hope to return! Hasta la proxima vez! Pamela & Roger

The children’s club / entertainment were great with my little 3 year old. She did some colouring, made bracelets and had her hair braided. She didn’t stay for the club but she loved talking and playing with Yaya, Fanny and Mich - they’re really welcoming and friendly! They put films on, bouncy castles and face painting on an evening which was a great idea as kept the kids entertained between dinner and the shows. Staff throughout the hotel were friendly and inclusive of adults and kids. Hotel is clean and well kept, we often saw the grounds being maintained and walls being painted freshly. The food is great but only negative is that some evenings not every restaurant was open which meant over an hours wait which can be tedious with young and tired children. Disappointed some nights when we wanted to eat at certain places but they were not open despite saying they were on the app. The food at the pool grill isn’t the best, average pizza and burgers. Often ate elsewhere at lunch as it was a better selection. Shows of an evening were good and entertained the children. Great market stalls too for gifts although pricey!! This is our 2nd visit and would come again. Pool is 10/10 as it’s lovely and warm so both us and the kids spent hours in there. Beach wasn’t great as its seaweed season - we visited Islas mujeres for the blue sea and white sands instead.

Not all restaurants were open, despite paying full price Not all residents were treated equal Sister property was not available to us, despite it being advertised Issues with toilet, basin and shower; very noisy and smelly We did not think it was worth the hefty price tag

Dream Sapphire was a great place for our family vacation. We went with seven people ranging from 10 to 60 years-old. We found there was something for everyone. Kids loved the waterslides, pools, and especially the room service. We loved the morning bike tour that goes ~5KM into Puerto Morelos and back. You get to spend 30 min. in Puerto Morelos before riding back to the resort. Definitely a highlight for me and I joined the tour four out of our five days. The resort staff and entertainment were GREAT. Super friendly and helpful. Special mention to Tony, Mar, Eduardo, and Freddy. We were fortunate to be there for Independence Day eve (Sept 15) and the celebration for that was amazing. It didn't feel like something put on for the tourist crowd. More like a real local celebration that we were welcomed to attend and be a part of. The food overall was really good and at the Independence Day celebration it was out of this world. The resort was nowhere near capacity during our stay and the 15th was by far the busiest day. It was great to see a whole bunch of locals came to spend their day off by the pool and to attend the evening celebration. The sargasm seaweed problem was a damper. The staff was fighting a losing battle, getting it off the beach every morning and throughout the day. The smell was most unpleasant when the air was still. When there was a breeze though, it wasn't noticeable. The beach wasn't really usable. The water looked more like the British seaside I remember from my youth than the white sandy beaches of Mexico. We would have loved to be able to swim in the ocean and play in the sand but there was plenty of other things to do... and we did take a snorkelling excursion to Cozumel so we did get to enjoy white sand and azure waters. All in all, a great experience and everything that was under the resort's control was excellent.