Dreams Sapphire Resort & Spa

We booked Dreams Sapphire resort for our destination wedding. We used Destify originally to help us find the right venue for our special day. We were a decent sized group, bringing in 95 guest to the resort for this event. We planned about a year in advance, slowly but surely bringing together a day and weekend we will never forget. When booking the resort, we immediately got in touch with a wedding coordinator that was assigned to us. Lourdes (Lúlu) Bustamante, helped us make a memory we will never forget. Just like all vacations/travel, it does not come without some minor hiccups here and there, things out of our control. Lúlu helped us handle everything with professionalism, grace, and care. We unfortunately suffered the loss of my younger brother, a month before a majority of our planning was to be completed. We explained, asked for extended time, because unfortunately we had to plan a funeral at the same time as a wedding. Lúlu handled everything with such respect and kindness, it made a very difficult time for me and my family to mourn in peace while we knew Lúlu had everything under control. The flowers, the decor, the food, the weather, the resort, the staff, our guest could not stop sharing how impressed they were with everything. There was some seaweed on the beach, but honestly, we were all so busy playing volleyball, pool basketball, soccer, water aerobics, watching entertainment performances, dancing in the lobby, and making friends by the pool to notice. The pictures don’t do this time justice. Highly recommend!

Israel Lopez was a great server! Very friendly & remembered us each day!

Just back from Dreams Sapphire and had such a lovely holiday. Our room was clean,large with all the amenities we needed. Housekeeping was fantastic Elisa and the team were amazing. Mini bar stocking was a bit hit or miss but we never ran out. We used the Hyatt app for maintenance or if we needed anything replaced and they were super efficient. We were preferred this time and we only received the Pringles and M&M's twice during our stay. I do feel this should have been more consistent. The tv had loads of channels but although we had the option to change to English everything stayed in Spanish. It would have been better if this option had worked. We could not enable subtitles either. It's the little things which make a stay more enjoyable especially as we had a few days of torrential rain and storms. A shout out to the staff at Coco Cafe always a cheery smile and a chat. We loved the restaurants and found the quality of food to be very good throughout. Staff again amazing and World Cafe were spot on with friendliness, service and a welcoming smile. The preferred adult pool was exceptional. Carlos and Jose the trainee were outstanding in their service. Resendo, Navidad, Laura, Antonio and Edgar made our stay so special. The quality of drinks were amazing. Property kept spotless throughout and it is a beautiful small resort with lots of wildlife to enjoy. We took part in a couple of activities which were well organised and entertainment team were great. This was a more relaxing holiday for us. Dreams Sapphire you did not disappoint and we would definitely return. Great Hyatt/AM resort standard as usual.

I want to shout out to Israel Lopez for amazing service at the World Cafe every morning. He was on top of everything, interacted with my 4 yr old making her laugh and enjoy herself. He would make a mouse out of the cloth napkins and make noises. Super special and memorable. A+

Dj armando plays the best music!! Such a great party atmosphere!! Any song you want he has & plays!!