Dreams Sapphire Resort & Spa

We’re on our last day the the resort and we’ve had a great time! The buildings are slightly dated but that doesn’t matter at all because the rooms inside are great. Sandra our housekeeper was so great and she always left our room amazingly clean and fresh! Not to mention she would come and ask if we were satisfied with the clean or if she could do anything more. Such a sweetheart! Also David from the entertainment team was so fun! He took us on a bike ride to Puerto Morales and made us feel truly at home. Lastly if you’re at the main pool look for Jose he’s such a great server, funny and personable not to mention he was so on top of service we blinked and our drinks were refilled. If you’re looking for a cute smaller resort with great service this is your pick!

This is a lush resort with a good variety of dining and amenities. Has an adults only section but it is definitely family oriented. I would consider this a mid range property. Our room was clean, spacious, and the air conditioning was nice and cold. Our room was located in the last building on south end of the resort. Its far from the main pool/restaurants but near an adults only pool. However, you are able to call up to the front and request a golf cart pick you up. Sadly, the beach was not swimmable due to the seaweed along the entire shoreline. It really smelled every time you walked out of your room. Keep that in mind when looking at a beachfront resort. Other areas north of Puerto Morelos did not have this problem. Good variety of dining. I enjoyed the asian restaurant and revive smoothie bar. Getting seated even with a reservation did take longer than expected. But staff were very professional and accommodating. Pool bar was fast and drinks were tasty. Service around the pool was a little slow but they may have just been understaffed. Staff around the pool were keep us comfortable. Pool had lively music throughout the day for a little party vibe. Certain areas around pool and resort did need repairs/replacement (broken tiles, soap dispensers, sprinklers) understandable with the weather and consistent use. However, the longer these go without repair, the worse problems become and it begins to affect the overall feel and quality of the resort. Enjoyed my stay, thank you Dreams staff!

Just spent an amazing 4 nights at this resort- wish it had been all 5 nights but we originally booked a different Dreams resort nearby and asked to be moved due to construction and facility closures. This was our first experience at an all-inclusive resort and our first trip to Mexico (other than cruise ports), and I would rebook Sapphire in the future! Here are some things that we really loved about the resort: - BEAUTIFUL facilities! The entire lobby space and walkways to restaurants are open air, soaring thatched-roofs, and water features everywhere, giving you a true experience like nothing else. And everything is very well-kept- they're constantly cleaning and performing maintenance (touch-up paint, trimming plants, etc.). We stayed in the "new" Club-level building, which was great being so close to everything plus access to a gorgeous rooftop pool/bar and restaurant. Our beds were very comfortable with an abundance of pillows and even my husband, who has chronic back problems, slept comfortably. The main pool was also HUMONGOUS and had several different areas to hang out in if you wanted to be involved in the activities or not. They even have very friendly falconer with a trained hawk to keep the birds from overwhelming and messing up the area! - AMAZING staff! First off, the activities staff were fantastic- I can't remember all their names but Hazley, Mara, Donny, David, Michele, and ESPECIALLY Sergio were outgoing, talkative, had boundless energy, and did such a great job of making sure our teenage boy felt included- they even got him to DANCE IN PUBLIC! I received a smile and greeting from every staff member that I passed, the servers in the restaurant were friendly and met our every need, and even maintenance responded quickly and multiple times to repair our AC/thermostat. - GREAT activities! Our son's favorite was the main pool area during the afternoon, where he participated in volleyball, water polo, and basketball in the pool, plus the crazy games and even flag football on the beach. I also enjoyed the evening shows- the magician was fantastic and the roller skating show (more acrobatics than anything, a little cheesy but so cool) is not to be missed! I also got to participate in group fitness like aquaerobics and stretching, as well as dancing in the sports bar at night. There are always people hanging around the billiards and ping pong tables, too, especially in the evenings. - And if you're looking, there IS a basketball court (two goals on the tennis court)- not listed on their website- plus brand new pickleball courts. ROOMS- Club level was worth it- newer rooms, great location close to everything, right on the beach, access to rooftop pool and restaurant. TV volume didn't work very well (remote replaced but then didn't work again), shower temp only got lukewarm not hot. FOOD AND DRINKS- - DELICIOUS food! I went in with mid expectations, figuring the food would be similar (or possibly worse?) than cruise food, which is our only other experience. It definitely exceeded my expectations! We ate at least one meal a day at the buffet, where there was such a great variety and all of it was very good. The grill by the pool was good as well with great french fries, tacos, etc. We went to three specialty restaurants- Japanese (hibachi), Italian, and French. We were a little limited in what we could eat due to an onion allergy (it's in most of the sauces), but they were so accommodating, making great alternate suggestions, and everything we did eat was fantastic. The hibachi dinner was very good as well, with a LOT of food. Drink service at the pool was excellent- Jose (especially) and Chrystell (spelling?) were always quick with our orders! NOTE- Sargassum is a fact of life for this area at this time of year. They worked daily to keep the beach clear, but it's in the water so there's not much they can do. The smell is a little strong at first but you get used to it, and the pool is so nice I didn't care about not using the beach. If sargassum would be an issue, I would look at a different time of year (not summer) and/or a different location (one that isn't affected by this widespread condition mostly attributed to global warming and increasing ocean temperatures). Here's the only (vaguely) negative things we experienced: - On the last day, our son cut his foot on a tile while playing pool basketball- not too deep but enough that he couldn't swim anymore and it was uncomfortable. Apparently another man told us the same has happened to him the day before, and then our son's new friend messaged him that he cut his in the same spot the next day after we left. We all reported the issue, although I'm sure trying to fix a tile on the bottom of the pool during such a busy time is difficult. - No bathrooms close to pool- have to get out and walk through the main lobby. As dry as the floor seemed in that bathroom, I assume a lot of people are just peeing in the pool. - The pool chair reservation game is strong! I'm an early riser, so I would go down around 8am and grab us 3 chairs in the shade, and at least one of us was there throughout the morning, all of us in the afternoon. It was really annoying when the family next to us claimed 6 chairs in the shade in a prime location (for 4 of them- two for their "stuff") and then hardly used them all day (I saw the mom reading her book in the lobby at one point). But I also understand how hard it is for the staff to enforce the no reserving rule. Unfortunately, it's up to individuals to act courteously and responsibly, which is hit or miss.

Just returned from a trip with my sister. This resort is very nice, clean, the staff couldn’t have been more amazing. From the greeters, to waiters, to housekeeping, everyone was so nice and friendly. The entertainment crew - Mar, Abraham, Tony, and Sergio (aka Brown Sugar), kept us all moving, entertained, and simply brought the fun every single day. There are plenty of food choices to meet any palate, but our favorite was Himitsu. The only reason for the four star, instead of five, was the beach was covered in seaweed.

– Dreams Sapphire Resort & Spa We recently enjoyed two exceptional weeks at Dreams Sapphire Resort & Spa, and I would like to formally recognise several members of staff whose professionalism and dedication significantly enhanced our stay. Iran – French Restaurant French Restaurant Service Iran delivered consistently outstanding service throughout our visits. His attention to detail, refined manner, and ability to anticipate guest needs created an elevated dining experience each evening. He demonstrated exemplary hospitality and contributed greatly to the high standard of the restaurant. Adrian & Sergio – Pool Zumba Pool Zumba Team Adrian and Sergio brought exceptional energy and enthusiasm to every Pool Zumba session. Their professionalism, combined with a warm and engaging approach, encouraged participation and created a lively, enjoyable atmosphere around the pool. Their positivity became a memorable part of our daily routine. David – Beach Bar Beach Bar Service David provided excellent service at the beach bar, consistently delivering drinks with efficiency and a friendly attitude. His welcoming presence and commitment to guest satisfaction made our time by the beach even more enjoyable. Sergio – Breakfast & Lunch Service Breakfast_and_lunch_service Sergio offered attentive and courteous service each morning and afternoon. His professionalism, reliability, and warm demeanour ensured that every meal was smooth, pleasant, and well organised. --- Overall Experience Our stay at Dreams Sapphire Resort & Spa was exceptional, not only due to the beautiful surroundings and facilities, but because of the remarkable staff who consistently went above and beyond. Iran, Adrian, Sergio, David, and Sergio each contributed to making our holiday memorable, comfortable, and thoroughly enjoyable. We would not hesitate to return and highly recommend this resort to others seeking excellent service and a welcoming atmosphere.