Dreams Sapphire Resort & Spa

We stay for a week at Dreams Sapphire and had an amazing time!! There was alot of seaweed (sargassum) in Cancun, but the hotel did everything they could to attempt to contain it. We didn’t spend much time at the beach, so we spent majority of it in the preferred club pool areas. We loved the rooftop specifically. It had an amazing private pool and swim up bar (The Skybar) with the most amazing service. Shout out to Victor and Martin at the Skybar who helped us the entire week and were so awesome! I definitely recommend this resort and the preferred club package!

The resort is ok. Not worth the price find a different resort if you can. This is my 1st and last time coming here. You can utilize only the main pool unless you pay extra. It is a smoke free facility which was not stated when booking. You have to leave the facility and walk by the exit door to use the smoking area, which has no shade during hot weather. If you have small children and want to bring food outside of the buffet you are not allowed ( never experienced in 10+ other all inclusive resorts). There is no food variety. As a family rezort there is no fries or chicken fingers/ nuggets at the buffet. Beach is not accessible due to seaweed which also was not disclosed at the time of booking. Electricity is on an off through out the day. The 1 pool I was able to assess stained swimming suits and floats due to algae in the walls. You have to wake up early and find lounge chairs due to limited space/ chairs. Entertainment is very poor especially in the evenings.

Our stay was wonderful! The hotel was clean and comfortable. The staff was friendly and welcoming, making us feel right at home. The location was convenient, and the overall experience exceeded our expectations. Sandra, our housekeeper was wonderful. She was so friendly and ensured that our room was clean, stocked and organized everyday.

The service was excellent especially Israel Lopez! He helped with everything, and was one of the kindest most caring person.

We just had our wedding at Dreams Sapphire Resort and Spa. First, I want to highlight Lulu, our wedding coordinator she was fantastic. She responded to all emails promptly, helped us stay within our budget, and wasn't pushy about adding extras. The day of the wedding was absolutely stunning. We held our ceremony, cocktail hour, and reception on the rooftop, which I highly recommend upgrading to, as it’s a beautiful venue. The staff was truly wonderful during the celebration, I rarely finished a full drink, yet someone was always bringing me another before I knew it. Overall, my welcome party and wedding turned out to be perfect, and all of my guests had a fantastic time. The only downside is that the resort itself feels a bit outdated. However, there is a newer section where I held my wedding that I wasn’t aware of until four months into planning. That oversight was on my travel agent's part, had I known earlier, I would’ve upgraded my room to that side. Our wedding guests did have a lot of AC issues, many rooms lacked working A/C and were quite hot. We had an AC leak in our room. While some guests could switch rooms, others had to endure the heat. Overall, the resort has its flaws, mainly the outdated vibe and AC problems, but the staff was incredibly accommodating and wonderful. I also enjoyed all the restaurants, and my wedding was absolutely beautiful. Despite the AC issues, I would still recommend your wedding here.