Dreams Sapphire Resort & Spa

We had a great time at Dreams Sapphire. We enjoyed the secluded preferred adults only pool. The entertainment staff was wonderful, especially David and Mar, who made my family and friends feel welcome and comfortable at the resort. The resort was wonderful, food was good, and the drinks were excellent!

We had a great week-long stay at Dreams Sapphire 8/1-8/8 with our 1-year-old daughter. Met a lot of great people! We loved the wait staff, especially Daniel Diaz, Geremiah, and Israel at the breakfast and lunch buffet, Francisco, Natividad & Gabriella at the pool serving us drinks all day long, and our pool concierges Daniel & Carlos who prepared our Bali Bed daily. We also loved Javier at Portofino and our room maid, Mildred!

My wife and I took our kids and grandkids as well as some of their friends and their families to Dreams Sapphire Resort and Spa. While my wife and I typically go to adults only (Secrets & Zoetry), this time we traveled with our children and grandchildren, and this resort was the right choice. The rooms were nice, a little dated but clean and we had no complaints. The staff was amazing from the concierges at check in, to the waiters and waitresses in the restaurants, pools and bar areas, to the bellman, the maintenance staff, housekeeping. They were all so kind and friendly. Fabio from UVC/Preferred club checked in on us daily and Luis arranged special dinners for our large group. Our grandchildren, who were between the ages of 6 and 12, loved the resort. They thoroughly enjoyed the food at Gohan, Himitsu, Bordeaux, Portofino and every morning having breakfast at El Patio. It was hard to enjoy the beach with the challenges with seaweed (no fault of the resort and staff), but we made up for it playing in the pools, and the kids enjoyed the waterslides. The staff was amazing, fun to engage with each day and they made sure we had everything we needed. The food and drinks at this resort exceeded my expectations. I thought Dreams would be a step down from what we realize with Secrets, but we were not disappointed. I would definitely return to this resort with my family.

As a Brit, we don’t often fly this far on holiday, but this year we made the decision to visit the States and Mexico. After a break neck schedule doing all the tourist stuff in NYC and Florida, we booked in a week of relaxation at the Dreams Sapphire before returning to real life. We are so glad we did as it is paradise. I will review some key points about the hotel and include a few tips for other Brits in particular. Firstly, the elephant in the room, which is the beach. I will include a photo so you can see what it’s like yourself. It’s closed for swimming but you can get out on the kayaks and hobie cats, which my wife did with the kids. It’s a shame as I can imagine it would be beautiful outside of sargassum season. As we holiday in August, we knew sargassum would be in full swing and had reconciled ourselves to that. I suggest you do the same. Yes there is a smell on some days, but we only found it bad when they were moving the seaweed to clear the beach, which they do regularly. The rest of the time, there’s virtually no smell at all so relax on that front if it’s a concern. To be fair, the pool is the size of Cheshire so you have plenty of water to play in. Speaking of the pool, there are daily activities if that’s your thing and the waiting staff are fantastic and always on hand if you can’t be bothered to walk to the bar. It’s amazing how quickly you turn into an entitled lord here! We always tipped a dollar when we used the waiting staff and it’s good form to bring dollars to tip during lunch and dinner. It’s not expected but is appreciated. We brought a hundred dollars in one dollar bills and it lasted the week. The pool bar and swim bar are busy but well managed and the staff work their backsides off in very hot conditions with very little complaint. Their cocktails were epic and I don’t normally drink cocktails. The star of the hotel is the food. There are about 6 restaurants here including the buffet restaurant. We went to them all and they were of restaurant standard. There’s a no booking policy so it’s first come first serve. The one evening the Italian was full, they gave us an electronic disc that beeped when our table was ready so we just waited fifteen mins in the bar. The blue grill was an amazing spot for lunch overlooking the ocean. The food and views were both outstanding. How I am going to live without fish tacos is a question that is troubling me. The rooms are enormous and very nicely kept. We had a family suite which is basically two interconnected junior suites. We paid an additional thousand pounds for this which took our total to £3k for four of us in August. That’s very good value in my book. With flights booked through Kayak, it’s cheaper than a week in Greece and miles better. The evening entertainment is varied. Some good stuff, especially the singers and Mexico show, and some proper holiday delights like the dodgy magic show straight out of 1973. That said, we went to bed pretty early every night as we were there for the sunshine and relaxation. We got that in abundance and only ventured out once on a hotel organised trip to Chichen Itza, which is a must. It’s a modern wonder of the world after all so we felt obliged. My advice is get yourself to the pool nice and early every day and enjoy the cocktails. You will soon be as chilled as a daiquiri.

Alberto was the best! Very nice.