Dreams Sapphire Resort & Spa

Overall, our stay at Dreams Sapphire was enjoyable, but there were some areas that could definitely be improved. The resort is conveniently located about 20 minutes from the Cancun airport, making transportation quick and easy. Unfortunately, the biggest disappointment was the beach. It was not usable during our stay due to the seaweed, and the odor coming from the ocean was quite unpleasant. Each morning I could smell it as soon as I woke up in my room. While this is largely a regional issue affecting many resorts along this stretch of coastline, it still had a significant impact on our vacation. The rooms were comfortable but felt somewhat outdated and could benefit from some renovations. Housekeeping was inconsistent. Our room was not always serviced during the day, and evening turndown service was provided less than half of the nights we stayed. The staff was a mix of experiences. Some employees were exceptionally attentive, friendly, and eager to help, while others were less engaged. The team members who went above and beyond certainly made a positive impression. Because the beach wasn’t an option, the daily “chair game” around the pools began very early each morning. If you want a good pool chair, plan on getting out early. Overall, Dreams Sapphire has a great location and many hardworking staff members, but the current beach conditions and inconsistent housekeeping affected our experience. If the seaweed situation improves, I think this resort would offer a much better vacation experience.

Yovani from the Gohan sushi bar was incredible! We looked forward to his attentive and kind service every day. Rosy and Elias was wonderful at the spa and we had a great day.

Well managed all inclusive resort. Accomodations are nice. Food and beverage choices and quality are good. Many on site activities for adults and children. Not much of walking trails inside resort. Beach water quality not good due to heavy seaweed growth. Four new pickleball courts are great if you play. But,no night lights yet. Bring your own pickleball gear though because resort equipment is poor.

First of all, I would like to sincerely thank the entire hotel team. Without a doubt, the service is the hotel’s greatest strength. Everyone—from the front desk staff to the housekeeping team, waiters, and bartenders—was professional, attentive, friendly, and genuinely willing to help. The level of hospitality was outstanding and made our stay truly enjoyable. The hotel itself is also beautiful. The design is elegant, the grounds are well maintained, and everything is clean and tidy. The food was tasty and offered a good variety of options. I would especially like to mention the excellent coffee, the dedicated coffee shop, and the opportunity to order fresh smoothies. Another highlight was the entertainment team. There were fun activities by the pool throughout the day, and the evening shows were very well organized. As for the drawbacks, the biggest disappointment was the beach. In June, there is an enormous amount of seaweed, turning the water brown and making it almost impossible to swim. The seaweed is not removed every day, and even when it is, it is left to rot on the beach, creating a very unpleasant smell in that part of the resort. Another significant drawback was the room itself. It was very dark at all times of the day, even in the morning and during daylight hours. The lighting was simply insufficient and made the room feel uncomfortable. In addition, there was a musty smell when we checked in. The front desk staff responded quickly and provided a dehumidifier, for which we are very grateful. It helped reduce the odor, but it never completely disappeared and remained noticeable throughout our stay. Overall, if your priority is excellent service, beautiful pools, entertainment, and a relaxing atmosphere, I would definitely recommend this hotel. However, if you are choosing a resort mainly for the sea and the beach, I would recommend looking at other options.

Dreams Sapphire was amazing. We went with extended family ranging in age from 18 - 70. The resort was beautiful and the pools were fantastic! The food was great in all of the restaurants and there was plenty of variety. Activities and entertainment were great we were never bored and the show every night was very entertaining! Mar from the entertainment team was wonderful she knew how to get everyone involved, we looked forward to see Mar everyday. We have stayed at many of the dreams resorts in Cancun and this has been our favorite!!