Dreams Sapphire Resort & Spa

This was our very first trip to Mexico — and our first real vacation away from the kids — and it couldn’t have been more perfect. The resort was absolutely phenomenal - exceeding our expectations. Maria, our housekeeper, made sure our room was spotless every single day, with such careful attention to detail that we felt completely relaxed from the moment we arrived. I know some people have commented on the air conditioning, but honestly, we have never stayed at a resort with such efficient room AC. We actually had to turn the temperature UP because it was so cold! We stayed in the Club section and had an ocean view room, which was truly beautiful and made us feel like we were on a cruise ship. The food was delicious at every meal, with so much variety and consistently fresh, flavourful options. We enjoyed both the buffet and the à la carte restaurants. Special thanks to Sergio, Alberto, Alan, Shaday, Ivan and Pancho at the World Cafe for making our breakfasts and lunches so great. Such attentive service, always smiling. Definitely made us feel welcome and special. The service was fantastic. Every worker we met was friendly, welcoming, and genuinely helpful. They went above and beyond to make sure we had everything we needed, and their kindness made our first kid‑free getaway feel even more special. We spent most of our time at the rooftop infinity pool, which was so relaxing and just what we needed for our birthday/anniversary getaway. Jesus and Victor at the SkyBar were amazing - They learned our names on the very first day and greeted us with a smile every time we walked up. They made such an effort to get to know us, remembered our favourite drinks, and were always happy to chat and offer tips or advice. Their friendliness and genuine warmth made us feel completely at home and added so much joy to our stay. We couldn’t have asked for a better experience. This resort exceeded our expectations in every way, and we’re already talking about coming back. Yes, there was a lot of seaweed that prevented us from enjoying the beach, but honestly, with the amazing resort facilities, we didn't really miss it. Highly, highly recommend Dreams Sapphire Resort and Spa.

Beautiful hotel, great food, wonderful staff. Good for families! Adult pool quiet but very warm. Rooms amazing! Sargasum is really bad in this area of Mexico. The smell was overwhelming.

Overall it was a great trip. We took a room with an upgrade to the semi private pool and it was beautiful and well worth the money. The main pool and amenities are beautiful and well maintained. The staff are very friendly and helpful and the restaurants were great. World cafe buffet was our favourite and all servers were wonderful, the best was Ivan, he was amazing and went above and beyond. The room service food was ok, and did take a long time to come, but was perfect for our picky eater daughters. I would go again to this resort in the future.

I had a wonderful stay at Dream Sapphire. The hotel, facilities, food, and overall atmosphere were excellent. I would especially like to thank the teams at the smoothie bar, the coffee shop, the rooftop, and the medical staff. Their service was outstanding, and everyone was friendly, professional, and always willing to help. A special thank you to Daniela, who was incredibly kind, supportive, and helpful throughout my stay. She truly made a positive difference. I would also like to thank Enrique and Bianca. They were both excellent—friendly, professional, and always ready to help, making my stay even more enjoyable. The kids' club team also deserves special recognition. They took wonderful care of the children, kept them entertained, and made sure they had a great time. They were incredibly kind, respectful, helpful, and always welcoming. I also want to thank Diana and Carlos for handling the issue regarding the alcoholic drinks. They listened carefully, solved the problem immediately, and sincerely apologized. I really appreciated their professionalism. Finally, I would like to recognize Jonathan, the manager of the French restaurant. He is one of the best managers I have met—professional, respectful, attentive, and dedicated to providing an excellent dining experience. The only negative experience was with one member of the room service team. Despite clearly explaining that I did not want any alcoholic beverages to be served to my room, my request was not followed, and alcohol was still delivered. I appreciate that the management addressed the issue quickly, but I hope the hotel ensures that guests' requests are respected more carefully in the future. Overall, I highly recommend Dream Sapphire and would be happy to visit again. Tuve una estancia maravillosa en Dream Sapphire. El hotel, las instalaciones, la comida y el ambiente en general fueron excelentes. Quiero agradecer especialmente a los equipos del bar de smoothies, la cafetería, la terraza (rooftop) y al personal médico. Su servicio fue excepcional; todos fueron amables, profesionales y siempre estuvieron dispuestos a ayudar. Un agradecimiento muy especial para Daniela, quien fue increíblemente amable, atenta y servicial durante toda mi estancia. Realmente marcó una gran diferencia. También quiero agradecer a Enrique y Bianca. Ambos fueron excelentes: muy amables, profesionales y siempre dispuestos a ayudar, haciendo que mi estancia fuera aún más agradable. El equipo del club infantil también merece un reconocimiento especial. Cuidaron muy bien de los niños, los mantuvieron entretenidos y se aseguraron de que disfrutaran al máximo. Fueron muy amables, respetuosos, atentos y siempre dispuestos a ayudar. También quiero agradecer a Diana y Carlos por resolver el problema relacionado con las bebidas alcohólicas. Escucharon mi situación, solucionaron el problema de inmediato y se disculparon sinceramente. Aprecio mucho su profesionalismo. Por último, quiero reconocer a Jonathan, el gerente del restaurante francés. Es uno de los mejores gerentes que he conocido: profesional, respetuoso, atento y comprometido con ofrecer una excelente experiencia. La única experiencia negativa fue con un miembro del equipo de servicio a la habitación. A pesar de haber explicado claramente que no quería que me llevaran bebidas alcohólicas a mi habitación, mi solicitud no fue respetada y aun así las llevaron. Agradezco que la administración resolviera el problema rápidamente, pero espero que en el futuro presten más atención a las solicitudes personales de los huéspedes. En general, recomiendo totalmente Dream Sapphire y con mucho gusto volvería a hospedarme allí.

The hotel was good. The air conditioning in bed room was hot. The service was great the went out of the way for you. Pool opens at 10 am, to me kinda late. There was more cons then pros on this dreams property.