Dreams Sapphire Resort & Spa

The resort is nice and close to the airport. The Indigo level rooms and rooftop pool are amazing and the best part of the vacation. Our room was first class with a view to die for. The resort is very well maintained and clean. The staff and service was extraordinary, they were attentive without being overpowering. The restaurants and food in our opinion were ok. They lacked options especially for simple eaters. Also many main options did not come with any side.

Francisco and Israel in world cafe were amazing!!

Fantastic 5 star vacation! Israel Lopez made our meals very enjoyable. We will be back!

Awesome Resort - Clean and the food was really Great! The pools and the Rooms were well looked after . Bar staff and Rest staff were so friendly . There were kids there but they had so much to do we didnt really see much of them . I would go back !

Our stay at Dreams Sapphire got off to a very rough start. Unfortunately, the resort was experiencing a power outage when we arrived, which made for a disappointing first impression. Checking in without power, AC, and normal resort operations was frustrating, especially after a long day of travel. That said, once things got back to normal, we ended up having a very enjoyable vacation overall. The biggest highlight of our trip was the entertainment team. They did an outstanding job keeping guests engaged throughout the day with activities, games, and events. A special thank you to Mar, Eduardo, David, Sergio, Arturo, and Abraham, led by Tony. Their energy, enthusiasm, and friendliness made a huge difference and helped create many of our favorite memories from the trip. Mar was incredibly sweet and an absolute delight to be around. Whether she was leading an activity or simply interacting with guests, she always brought a warm and welcoming energy. She made every activity she was part of more enjoyable and left a lasting impression on our family. We really loved the bike tour to Puerto Morelos. We were disappointed that we couldn't participate on our first attempt because some guests ignored the "first come, first serve" process. Fortunately, we were able to join the following day with Eduardo and it was fantastic, Eduardo did an excellent job and made sure we were all safe. David was fantastic during the water aerobics and water volleyball activities. His energy was contagious, and he did a great job getting everyone involved and having fun. Sergio was equally impressive. He seemed to be everywhere, constantly helping with activities, keeping the atmosphere upbeat, and making guests feel welcome. His positive attitude and kindness never went unnoticed, and he played a huge role in creating the fun, friendly vibe around the resort. There were a couple of areas where the resort could improve. Our room in Building 7 was extremely far from the pools and main activity areas. The walk became dreadful, especially when making multiple trips throughout the day. We also booked a room with two double beds and found them surprisingly small for a family of four. We would have much preferred a king bed with the sofa bed configuration, but unfortunately the resort was unable to accommodate our request. Despite those challenges, we had a good vacation overall. The entertainment staff deserves tremendous credit for creating such a fun atmosphere and helping turn what started as a frustrating experience into a memorable family trip.