Now Sapphire Riviera Cancun

We stayed at this Hotel for 14 nights.The room was very nice and had the most comfortable King size bed I have slept in.Pay for the Preferred services worth every penny especially the Adult only pool.The restaurants all served very good food,it was nice to get dressed up to eat in the Paramour . All the staff from could not have been more helpful they went above and beyond on the day of a really bad storm.I wish I could remember all there names, our room service lady was very sweet. The Pool staff Daniel and Eduardo were fantastic and a pleasure to have them look after us.All the restaurant staff were lovely Enrique and Lubbly Jubbly (cant remember his name) that was his catch phrase.There were one or two areas that needed attention( Painting) but in no way spoilt our Holiday. When choosing a room ask for one close to the beach either a sea view or Jungle view as some nearer the road we were told were noisy. The only thing that did cause us a few upsets were some inconsiderate guests shouting when returning to there rooms late. And the Unfortunate amount of seaweed on the beach,again caused by the weather..Neither in anyway the Hotels fault, to sum up I would go back.

Our family of 5 stayed for 14 nights in early August. Upon arrival when checking in we were advised that due to an error by our travel agent (who recommended we book one preferred room and one standard room) our rooms were not adjoining - they weren't even in the same block! Not safe or acceptable. So I was told I could upgrade my kids room for $80 per night and this would at least mean we were in the same block although 2 floors apart. I didn't really have a choice but I argued my case and the manager on duty at the time agreed to reduce the upgrade cost to $60 per night. Not great but better. I agreed to pay 3 nights upfront and the remaining 11 nights on the 4th day as I wanted to ask around about deals that other people had got. Surprise surprise I met a lovely American family on the second day who had been offered the same upgrade for $50 a night. They had checked in on the same day as us! I went back and argued my case (again) with the front desk and they eventually agreed to $50 per night for the remaining 11 nights but wouldn't retrospectively apply this to the 3 nights I'd already paid for. 2 days in and $730 down at an all inclusive resort. Not what I'd expected at all. More on this later..... On the 1st day as we were relaxing around the pool the spa staff were walking round trying to sell "special" deals. At some point they collared my wife and she agreed to a 2 for 1 deal for a massage for the both of us and agreed a price for us to have this the next day. We duly arrived at the spa the following day and had a great massage. As my wife was showering off afterwards I went back to reception to wait and was asked to sign a chit acknowledging that we'd had the massage. Completely relaxed, a bit sleepy and off guard, I just signed what they put in front of me and thought no more of it. 2 weeks later when checking out I was asked to pay over $200 for these massages. I know my wife and I know she would never agree to that expense for a massage so I called her up in the room as she was packing up and asked her what price she'd agreed. $89 all in. Obviously I questioned this with reception and asked to speak to a manager. First of all a spa employee came to talk to me. He couldn't do anything so the spa manager came to see me but she wouldn't budge. Eventually the hotel manager came to see me, 50 minutes after I'd first queried the charge, and told me there was no budging on the price, because I'd signed for the treatment. I explained the background but he couldn't have cared less. He even tried to tell me that a price agreed with one of his staff is only valid for the day that it is agreed and because we'd had the massages the following day the price couldn't be honoured. Absolute joke. I paid close to $14,000 for this holiday and they were happy to sting me for $110. At this point I went into one about how they'd tried to shaft me at check in and how I'd eventually got them to agree a $50 per night upgrade. His response to me was to grin and say that often they upgrade people for free! I can't write how I felt about this excuse for a manager as Tripadvisor would probably block my post for foul and abusive language. Other things you should be aware of: 1. Going to Mexico for Americans is like going to Spain for us in the U.K. A short flight, cheap as chips. We met some lovely American families and one in particular who we will stay in touch with and see again. However this does mean that at the weekends you get a mass invasion of young Americans on tour for a long boozy weekend. It's honestly like some of them have never seen alcohol before. On our first weekend there we saw 2 women vomit by the side of the pool by 1pm as they'd started on the free cocktails at 10am when the pool bar opened. Numerous couples that we spoke to had complained about the noise they were making into the early hours of the morning. If Now Sapphire wants to advertise itself as a family friendly hotel then it should at last make some sort of effort to provide a separate block for these weekend tourists and wedding parties so that they can all make noise and party together without upsetting other guests. 2. The ocean was unswimmable. I've never seen so much seaweed. This is definitely not a beach holiday if that's what you're after - it's a pool holiday. The hotel employs staff to rake it up but the poor guys can't keep up. The adjoining hotel had a couple of tractors to keep their section of beach clear but Now Sapphire clearly doesn't fancy the expense. 3. Excursions are ridiculously expensive. Maybe that's just because the £ is weak at the moment but expect to pay somewhere in the region of $100 per person for any excursion worth doing. 4. If you are going to stay for longer than a week then you will soon get bored of the food choices which, whilst decent enough quality, are limited. 5. Pack up plenty of suncream. It's shockingly expensive in the shop. Expect to pay more than £10 per bottle. 3 packets of Doritos for $20!! 6. If you upgrade to preferred you will get a nicer room in a better location and some other nice benefits. They will give you a book of vouchers to use. Don't be fooled - these are completely useless. They can only be used on full price items and not promotions. Given that everything is always on "promotion", the vouchers aren't worth the paper they are printed on. 7. If you haven't been to Mexico before be sure to bring a load of $1 bills with you. It's a tipping culture and you will absolutely get better service during your stay if you tip well and regularly. The only real positive from the holiday was the workers - the bar staff, waiters, entertainment team, beach rakers and maids. They all do a wonderful job with a smile on their faces at all times. They are a credit to Mexico and because of them I will definitely give Mexico another chance - I just won't be booking at Now Sapphire. There are hundreds of resorts along the Riviera. I'd recommend that you try one of them.

Every minute....memorable! The food, ambience and especially the service were world-class in every way. We can't wait to come back for a visit. Thanks so much Every meal and restaurant was sooooo goooooooooood

My husband and I and our families traveled to this resort 08/01/17-08/11/17 for our destination wedding. I was very nervous as a bride never being to this hotel before. The hotel and staff put my husband and I at complete easy as soon as we got there. I was very nervous about the wedding and everything that I thought still needed to be done. When we first got there and met with Jennifer at the Preferred Club check-in she had made everything so easy and so friendly. We didn't all have our rooms ready but she was able to move us around and we had been upgraded due to our wedding/honeymoon. We couldn't thank her enough and she was always will to help us when we had questions. We met with Ramon (wedding coordinator) the day of our arrival, and he was wonderful. He knew everything that I wanted and things that I had brought down that I didn't tell him about he was able to help set up for our wedding and make things at such easy and everything came together better than I could have ever imagined. Everything with our wedding went so well and we were just blown away with all that they did with us including the upgrades. We can't thank you enough for making our dreams come true with our wedding. We stayed at the Preferred Club (adult pool) most of our stay due to a tropical storm that was coming in. The pool concierge Daniel was amazing, we were able to get the bali beds most of the days that we were there which was 10 days. The day of my wedding I had one and he went above and beyond to make sure that I was happy. He had decorated our bali bed after our wedding with a Honeymoon banner and balloons, the bartenders, Eduardo and Felix were so much fun. There were always there when we needed them for drinks or water or whatever we needed even to take funny pictures with us or get new towels, whatever we needed. I had chosen to get my hair and make-up done for our wedding at the Spa. I'm not super picking on what my hair was gonna look like or my make-up, I just knew that I wanted my make-up to look natural and my hair to all be up. Jade in the spa went above and beyond with both. It was so hard to not cry on how happy I was with what she had done. My mom, sister and cousin were all in tears because of such a good job that she had done with everything. My wedding was at 6 and I started to get ready at 215 my hair made it all the way to 1130 with 95 degree weather and my eye makeup last the whole night everything else sweat off, but she did an absolutely amazing job. The staff at this hotel is down right one of the best that I have visited, Fernando in the Lobby bar was a blast, every time we went to that he was always there to help and make us everything that we wanted. Being someone that has been to Mexico quite a few times (my husbands first time). We will definitely be recommending this hotel to others and we will be back to visit. We are so pleased and can't thank all of you enough for making our wedding and honeymoon a time that we will NEVER forget and making our dreams come true with all the work that you all put it. Thank you again.

First off, let me just say that the Now Sapphire lived up to the reviews and ratings that I saw on here. Prior to booking our trip to Mexico, my partner and I had done a lot of researching and looking around for a reliable resort that was not going to disappoint. We settled on the Now Sapphire because of its consistent reviews and ratings, and they did not disappoint. The day that we arrived it was just following a tropical storm. It was rather rainy and dark, but upon entering the staff made us feel welcome, despite our very dreary disposition. We checked in with Midori. She was memorable, not only because of her name (my partner is Japanese and pointed out what a unique name Midori was for someone in Mexico), but also because she offered us champagne while explaining the Preferred Club benefits and costs (we had asked about it). In the end, we decided to pay the extra $450 USD for the week for the Preferred Club. In the end, having access to an air-conditioned Preferred Lounge with nice seating, food, and alcohol, was worth it for us. Plus, the Preferred Club Adult Pool was a nice little cove to get away from the insanity of the main pool. Eduardo and Daniel at the Adult Pool definitely made the experience very pleasant as well. Their easy-going, jovial nature, along with their unyielding service always put a smile on our faces. However, if you still want a good time, then you can definitely do without the Preferred Club: it's just a nice cherry on top of your trip. Now onto the food: fantastic. I mean, I didn't have very high expectations for an all-inclusive, but the buffet and a la carte restaurants definitely served some exceptionally wonderful food. My partner and I had our best dinners at Cibu (a Preferred Club restaurant) and our best lunches at Bluewater grill. For Bluewater, it is definitely a wonderful experience to be able to have fresh seafood while having the ocean breeze caressing your sun-soaked skin. As for breakfasts (when we weren't too full from the night before), the Market Cafe always had an amazing spread of food that was fresh and delicious. (On a side note: it was absolutely atrocious and insulting at how many of the guests would pile on their plates, eat a few bites, and then leave. Why would you get more than you know you can eat, and then just waste it all?) We were lucky that the rest of our trip was sunny and beautiful. We definitely made great use of the lounging chairs on the beach, which there were plenty of if you just walked a little further down. The chairs at the main pool were always taken quite early, but if you want some quiet then definitely stay away from there. There was also always some kinda of pool dancing/exercise going on each day, as well as lots of nightly shows. My partner and I also decided to play tennis one afternoon, and we were pleasantly surprised to find that each tennis court was equipped with a cooler that was filled with ice and bottled water, as well as some wet scented towels. Although, we didn't manage to play for long in the hot sweltering sun, it was definitely something to do. My particular favourite event was the karaoke night, despite embarrassing myself on stage, but Luigi (the entertainment coordinator) made sure that I didn't leave the stage without at least some applause. One thing extra that my partner and I did was to sit in on an offer for a resort seminar. Basically, you had to sit with a representative that would talk to you about buying into a system that would reward you in the long run, if you are a resort/trip-goer. It ended up taking 3 hours of our time, and they really didn't take no for an answer and continued to hound us with cheaper and better offers. Ultimately, my partner and I just could not afford the thousands of dollars they required as a down payment with an amortization over decades. Their offer wasn't unreasonable, and would be beneficial to those who travel a lot and had the money, but it just wasn't for us. After the seminar, we were given a $200 coupon that my partner used on the resort spa for a 50 minute aromatherapy massage. So, if you are interested in the seminar, have some time to kill, then definitely go for it. In the end, you might actually end up being interested, but if not, then at least you get $200 to spend on a spa service. In terms of the room size and layout, it was more than we needed. It was at least 500 square feet, and the bathroom came fully equipped with a tub, a large counter with sink, and a toilet with an adjacent bidet (something us Canadians aren't used to, but certainly learned to appreciate). There was also a stick of incense in a holder that was refreshed each day on the counter that helped to mellow out the room, as well as to mask any odours from the washroom. The mini-bar and snacks were refreshed daily with Coronas and other soft-drinks and bottled water, as well as small sampler bottles of various liquors. My partner and I were given a room with two double beds, but we pushed them together to make them one super king-sized bed, and our maid didn't seem to mind making up the giant bed for us. On a side note, the climate is extremely humid. If you plan on drying anything off, then it would be best to not hang it outside on your balcony/terrace, as it won't get dry. I tried to dry my gym shoes and gym clothes (the gym was well-equipped and attended well with water and various other drinks, as well as some scented wet towels to cool off, and plenty of dry towels to pat down with) and they would just never get dry outside. My suggestion would be to take your wet clothes and to go to the beach and lay them out on your chair while you lounge in the sun. The ocean breeze and the sun will surely take care of them. I wish I had known this in advance, as it would have saved my gym shoes from smelling in the inside of a locker room. I'm sure I am leaving some things out, but I want to definitely not forget about one thing that many people will be thinking about: tipping. I am going to emphasize this: TIPPING IS NOT NECESSARY FOR GOOD SERVICE AND A GOOD TIME. However, that being said, coming from a first-world country with a relatively good income, I felt that I should be a bit generous to the good service that I received. I brought approximately 1400 Pesos for the week, and I used about 200 pesos daily on tipping. For bartenders, if I were to stay at a bar and order drinks, I gave about 20 pesos for every other drink made for my partner and I. We didn't stay at any one bar too long. If we just got a beer or a water from the bar, we wouldn't tip. For the restaurants, we tipped about 20 Pesos if we didn't stay too long, and 50 Pesos if we stayed longer and our waiter topped off our drinks and attended to us well. For dinners, we typically tipped anywhere from 20 to 100 Pesos, depending on the service, and the food. At the cafe, we tipped 20 pesos every few days, but we didn't use it very often. Now, if you are going to be high-maintenance and require the assistance of a concierge often, then I definitely suggest that you find a concierge that you like and tip them well on the first day, then feel free to go nuts with whatever you want. My partner and I didn't really use the concierge much, but they did check in on us after my partner received a puncture wound from walking on the boardwalk barefoot. (TO THE STAFF AND POTENTIAL GUESTS READING THIS: THERE IS A SHARP PEG WHERE THE NAIL SHOULD BE THAT IS STICKING OUT OF ONE OF THE BOARDS BETWEEN HOUSING COMPLEXES 2 AND 3 THAT SHOULD PROBABLY BE TAKEN CARE OF IN CASE ANYONE WALKS ON IT BAREFOOT. IT WAS PROBABLY WHAT MY PARTNER STEPPED ON. WE DID TELL SOMEONE ABOUT IT, AND THEY RADIOED SOMEONE, BUT WE NEVER SAW IT TAKEN CARE OF.) The first aid staff was very quick to respond to our room and tend to my partner's wound. It was definitely an unexpected courtesy and service that was greatly appreciated by the resort. Now, back to tipping: if you are going to tip, expect the be treated with a bit more attention than you may want. We noticed about 2 days into our tipping routine that the staff started realizing who we were, and we were definitely being attended to more, which was a bit overwhelming. However, all-in-all, we noticed a lot of other guests not tipping as well (it seemed to also be the guests who tended to waste a lot of food and lacked common courtesy) receiving just as good service, so don't feel the need to tip if you don't want to. We just did because we knew that we were going to a country where the average income was a lot lower, and that any help we could give to these hard-working people would be greatly appreciated. All-in-all, it was a wonderful trip. Try to ignore the forecasts that you see in your weather app or online. The storms, if any, come and go quickly. You'll be left mostly with wonderful weather, wonderful staff, and a wonderful experience that you will definitely want to go back to. We know that we'll never forget this experience at all. Oh! And if you find a black bird that has a sharp piping tip-like object in its chest, please try to catch it and remove the object. We saw it on the grounds, and we don't know how it got injured, but it couldn't fly with the object sticking out of its chest like that. We tried to corner it, but it was too fast and crafty. We didn't know if it would survive if we pulled it out, but we decided that it would be better to live freely for a short while, than to live longer in agony. But, don't let it ruin your trip if you see it and can't catch it. Such is life and nature, I suppose. Thank you to all the staff of Now Sapphire for the wonderful experience. I may not remember all the names of those who made it amazing, but I will remember your kindness and hospitality. You guys definitely made our vacation great! ~Ben and Kaz