Dreams Sapphire Resort & Spa

We just came back from Dreams Sapphire and we chose this resort based on price and last years positive experience with Dreams Cap Cana in the Dominican. The staff is excellent, hard working and very polite,the food was very good. We are not buffet people, but we did o e morning and we're happy with it. All the restaurants had a nice selection on the menu. Only disappointment was the pad Thai and the burgers at the blue grill could have been a bit better. A large variety of beers were available plenty of hood quality spirits as well. The tooms are nice, linen and beds were comfy and plenty of hot water if needed. The pools are nice, we were preferred booking so we spent have the time at the quiet adult pool. The large open pool is nice but it can be a zoo especially now with the March break kids and families there. That was a big drawback! Now for the other negatives besides the hundreds of teenagers there. The beach is filled with Sargassum, so it smells and not so pretty, but plenty of beach chairs and beach bar near our building 3. That area was OK and they do try to clean it daily but if you walk 50 minutes to the right of the resort, you are in Puerto Morelos. Plenty of Sargassum until you get into town. This is a nice resort, last year's Dresms hotel at the same time had only a few kids, this year there were hundreds and it got bad starting March 14 and the parents are no better as well. Sunday night dinner at the Italian restaurant was disgracefullly loud. It was ear piercing. Hotel cannot control this but I probably will mot book Dreams again. But they do a hood job. Thx to Daniel and Carlos at the adult pool. Daniel at blue water grill and a big thx to Santos who chased me down in the Mexican restaurant to return my phone which I left on the table. The staff here is great and management does a good job here. Too bad Cancun caters to a disgraceful bunch from a country of over 350 million living close by

Best resort for girl friend vacations. amazing friendly staff great restaurants. infinity pool on the top floor Su hi bar and restaurant staff wonderful. Can’t say enough great things about them. Bar tenders on the 5th bar great fast and friendly. Even the man who cleaned your glasses was great!

Service was amazing! Staff was so friendly and helpful! Great atmosphere and views!! So many fun shows and activities to do!

Very nice family resort. Food and service was very good. Avoid Sargassum season!! Take advantage of the bike ride to Puerto Morelos and go the grocery store to grab your coffee and other items to being back. The prices were much better there!

We paid for preferred club but it’s not worth it. The quiet pool is full of drunk adults who don’t leave the pool till it closes. They either have the world’s largest bladders or they’re peeing in the pool. They get so drunk they need help out of the pool and pass out on cabana beds. We saw people with inflatables who could barely lift their heads at 2pm. They were definitely getting their money’s worth in alcohol. The rooms are basic and need updating ( tiles replacing, wardrobe door runners replaced etc) Food needs to be hotter especially in the evening. Meats are tough and flavour is lacking in most dishes. At mealtimes waiters are slow to offer a drink even a basic glass of water took 10 minutes. Male waiters are very attentive to men only. The Asian restaurant has a pretty basic food station. The rice is greasy , veg stir fry, chicken, beef and shrimp were all plain. Left feeling very disappointed. Buffet food is mostly cheese covered and a bit monotonous. Fish is cooked to perfection though 👍 Jose at the quiet pool is extremely friendly and attentive . The main building has luxury vibes but unfortunately the accommodation and food are lacking.