Dreams Sapphire Resort & Spa

Ranu Bahia with Experience Travel recommended this resort for a family vacation after hearing me out on what I wanted. Wow - everything I hoped for in a vacation was realized. We had a fabulous time. This family oriented resort was perfect for our needs which was a challenge because there were old, adult and teens involved. LOTS of options and things to do and the quality of food was great.

I loved watching the ocean from my swim out room and it was close enough to the beach side bar that we had service id definitely ask for one of those rooms next to the bar, if I go again.

We just returned home from 4 days at Dreams Sapphire. We were not impressed at all. We have been to a few resorts in the area and realize we were not getting the same level resort that we were used to. This was our kids first time out of the country and wanted to stay somewhere with activities for them. We chose Sapphire because of the water slides. We read reviews and saw they had a renovation in 2019 I believe. I didn’t see it. Our room was basically a run down Holiday Inn and that’s being generous. The nightstand was held together by drywall screws. The dresser was falling apart. Shower door would catch on the floor(it’s all glass, not a good combo). Food was not good in the restaurants. Not to mention the lack of seating. If you weren’t very early to a restaurant you would have over an hour wait. Our last night we showed up to Bordeaux 15 minutes before the opened and still had an hour and 15 minute wait. All for a lesser meal than Applebees. Pool was nice and the service was great but the accommodations and food definitely outweighed that in our opinion.

We had a great time on this trip! Tony and Abraham as well as the rest of the musical trivia group on December 31st were amazing and very helpful!

This resort belongs to the Hyatt group, but it cannot be compared to other Hyatt resorts in Cancun. At an average cost of around $1,000 per night, it is absolutely not worth the price. 1. Service and Food: Room service was acceptable, but restaurant service was very poor. There is only one small buffet restaurant and four specialty restaurants, all operating on a first-come, first-served basis with no reservations. On our first night, we arrived at the Italian restaurant at 6:00 pm and were told they were not yet taking names for the waiting list. When we returned at 6:30 pm, we were informed the wait time was two hours, so we ended up eating at the buffet instead. The following day, we tried the French restaurant. Although tables were available, we waited 1.5 hours before being served. Even then, the main courses were not ready, and after waiting an additional 30 minutes, we finished our appetizers and went to the buffet for dessert. The food quality was poor and often not hot. The issue was not cooking time, but very poor management. 2. Entertainment: Despite the large number of guests, there was only one entertainment option each night. The shows lacked talent, skill, and overall quality. Entertainment was extremely disappointing. 3. Cleanliness: Overall cleanliness was about 3/5. The resort appeared understaffed and in need of renovation. 4. Location: The beach was very unattractive and dirty—we couldn’t even step into the water. The main pool was also very small considering the number of guests at the resort. Conclusion: I would not recommend this resort to anyone. For a much better experience, I strongly suggest staying in Cancun’s hotel zone instead.