Dreams Sapphire Resort & Spa

My family and I (with a small child) just returned from a week at Dreams Sapphire. Overall, we had a great stay. We have stayed in different all-inclusives in Mexico and this one stood out in particular for the amazing service, good management and rooms that are well-situated. ALL of the staff we encountered (concierge, housekeeping, room service, baggage handlers, servers and bartenders) were all incredibly friendly and helpful. Concierge Dany and Jesus and Martha at the beach bar really stood out for us. Also, the swim out rooms facing the beach are amazing. Of course, there are some things that could be improved (the food by the pool is not great). But, for the price, we had a great time and found the value for money to be good. We had no problems with noise, all was very clean and well-maintained.

Alberto our waiter was so pleasant and professional at cafe world. He made us feel like family.

Amazing vacation spot. Very dreamy. Good ambiance amazing staff enjoyable for all ages. Pool was big good layout. Was a very relaxing place with good entertainment as well. Would definitely stay again!

Amazing resort. Very clean and lots of fresh options for meals. Staff was very friendly and professional. Our first experience with an all inclusive and would return hands down.

We had an exceptional time at this resort.. we were a group and there was not a complaint from anyone in regards to service staff, food or drinks. Alberto and Geremias, at the buffet were our absolute favourite waiters. They consistently saw to our needs always with a smile and kindness. I did run into a problem with the preferred staff that I was very unhappy about.. I am a travel agent who sent down requests for both groups I have down here.. Upon check in the preferred guest attendant explained to me that travel agents are liars when they say they send down requests regarding bedding, room location, group leaders etc.. after he went on for a few minutes I informed him that I am in fact the travel agent and I can show proof that I sent emails as well as correspondence replies from the hotel in regards to the requests.. I am huge supporter of Hyatt Inclusive resorts as well as my entire office.. this will definitely be something I bring up to my sales representative.. I did have a destination wedding group here at the same time.. They ended up choosing to get married off site as costs were climbing well above what they imagined, but the resort did absolutely nothing to acknowledge the wedding. Or being the reason that 30 people check-in into the resort in the club section as part of the wedding.. I ended up sending a bottle of champagne at my own cost to at least acknowledge and thank them for their business. When I inquired why they were not acknowledging them they said because they cancelled the wedding portion.. I find this extremely petty.. Ii expected more from the resort in this regard.. In closing, I think the resort especially staying in the club section was great, the service from wait and service staff was great, the preferred club I was not happy with the type of service we received upon check in.. I have stayed at many Secrets, Dreams, Zoetry properties and the preferred service was poor. The man that checked us in treated us like a herd of cattle.. as we checked in there many raised eyebrows in the group..