Dreams Sapphire Resort & Spa

Just home from our amazing stay, we were so sad leaving but we had the best holiday ever. We stayed in the club section and it’s definitely worth the upgrade. The rooftop pool and bar was our favourite, we actually spent the whole week on the rooftop. David and Victor up there looked after us really well for the week thanks guys! We even got engaged on the rooftop when we done the private dining up there so the rooftop is a special place to us now! Carlos looked after us during the private dinner and he was great making sure everything was perfect for us. The food was 10/10 in the à la carte restaurants Portofino and Bordeaux were our faves. There was not one night we had a bad meal it was great. The staff are so friendly and will do anything and everything for you. They made our stay very special. We will definitely return here again. It’s a beautiful resort and they have the best staff ever. Thank you so much for making our stay so special for us!!

We recently spent a week here with a large group of family members. The resort itself is beautiful, and we stayed in one of the villas that included butler service. Our butler, David, was exceptional—attentive, reliable, and always willing to help. Nothing was ever too much trouble for him, and I really can't praise him highly enough. In fact, most of the staff throughout the resort were wonderful. They were friendly, accommodating, and particularly kind to my toddler. Unfortunately, the hotel itself is not nearly as family-friendly as it claims to be. There were no toddler steps, toddler toilet seats, or child-friendly dining items such as bowls and cutlery. Thankfully, I had brought my own. While the resort advertises itself as family-friendly, the facilities for young children simply don't reflect that. Although we were able to secure restaurant reservations each evening, we still had to queue to enter the restaurants, and the service was consistently slow. My biggest disappointment, however, was the food. It was mediocre at best and often quite poor. The vegetarian and vegan options were particularly disappointing and were sometimes barely edible. The resort may look luxurious, but the dining experience falls far short of that standard. The food felt mass-produced, with very little cooked to order, and overall I was extremely disappointed. The second major issue was the beach. The amount of seaweed was unbelievable. In many places it was impossible to get into the ocean because of the sheer volume of it. As a result, we were unable to enjoy any water sports during our entire stay. The hotel had tractors attempting to clear the beach, but they barely made any difference. It was a real shame and significantly impacted our holiday. We also booked a boat trip through the hotel, which was operated by Amstar. The boat itself was absolutely beautiful, and the beaches we visited were free from seaweed. However, the experience was far too touristy for our liking. The captain insisted that we leave the boat and spend time in a nearby town, which we found overcrowded and unpleasant. We ended up having a very poor lunch there as well. It felt as though the priority was getting guests off the boat rather than providing a relaxing experience. If you're considering a boat trip, I would recommend booking independently rather than through the hotel. One additional issue was the location of our villa. We stayed in Villa 3008, which was unfortunately very noisy. It is located next to the car park, and throughout the night we could hear constant beeping from vehicles and equipment. During the day, there was also construction work taking place nearby, which created a significant amount of noise. To his credit, David handled the situation extremely well and did everything he could to help. However, I would strongly recommend avoiding Villa 3008 if peace and quiet are important to you. Overall, the resort has some excellent staff and beautiful surroundings, but the poor food, lack of genuinely family-friendly facilities, and beach conditions meant that it did not live up to our expectations.

The entire resort is so beautiful and lovely. My favorite part was the Entertainment team. They had amazing energy and were so friendly. Too many people to name, however, Michelle, Abraham, David, Mar, Eduardo, Sergio, Arturo, Samantha, Angel, Hailey, and Adrien all made this week even better for me. Whether teaching everyone how to dance or orchestrating fun sports games it was such a blast and they made everything so much more fun!! Alberto and Jeremias from the World Cafe made each dining experience welcoming and unique, such good energy. Every staff member I encountered was welcoming and friendly and helped make my first trip out of the US one that I will never forget! All the restaurants were also magnificent with delicious and unique options and phenomenal service

Yovani is the BEST!!! Great time in the CLUB!

This is the 4th Dreams Resort we have stayed at and so far the best one in our opinion. The daytime and nighttime activities are plentiful and something for all ages. The WIFI works perfectly across the whole resort! There are plenty of restaurant options opened each night. We cant say enough about are swevive, especially at the pool! Are pool concierge’s Carlos and Daniel went above and beyond to make are time more enjoyable! They set up are “Bali Bed” on our last day for our daughters birthday with many balloons and decorations! Are pool side waiters Erik and Laura did an excellnt job kepping the drinks flowing. The only problem I witnessed at this resort was there seemed to be alot of underage drinking going on in the pool and the main lobby, but dont let this one negative comment deter you from visiting this resort. We would come againg for sure!