Dreams Sapphire Resort & Spa

Absolutely loved this resort. Great family property with so much to do. Food was solid - best I've had at an all inclusive and I'm a very picky eater. Israel at the buffet made our breakfast amazing every morning. Leo at Himitsu was wonderful as well. I will definitely recommend this to my clients, including my destination wedding groups.

The resort staff was amazing. The entertainment group was 5 stars especially Abraham who went out of his way for the kids to feel included in activities. He also was training as Pool Concierge while we were here and did a great job. All the serving staff was fantastic in the buffet, restaurants and around the pool. The nightly shows were great. My overall rating is a 4 as the resort is a little dated in some areas and unfortunately the beach had lots of seaweed but that is outside anyone's control, they tried really hard to clear it every day. It would have also been ideal if the cabanas were included and did not have an extra charge . Food was good and lots of variety. Great family friendly resort

We had a wonderful stay at the Dreams Sapphire. The service was excellent. Every single staff member was so helpful, attentive and friendly. The resort was beautiful and impeccably clean. The pool activities were fun. The food was great. I loved the water slide, it was great that adults could use it too.

Our family of 5 visited during April 2026 and had an average overall experience. Pros: The people! Everyone working at this resort is friendly, kind and helpful. It was almost unbelievable how nice everyone is. Service with a smile is an understatement here - so kudos to the staff for being really amazing! The food was overall pretty good (considering its a mid-tier all-inclusive resort). There was always plenty of food options available and having a dedicated coffee shop and smoothie bar were huge hits with our family! We enjoyed the pop-up food stations (crepes, tacos, etc). Still, our best meal (by far) was offsite at Punta Corcho in Puerto Morelos - definitely worth a visit! The Preferred Club - we didn't purchase this because the rooftop pool and restaurant are adults only (and we have kids) but we visited with some friends and its definitely worth the upcharge. Cons: Dinner Reservations were the biggest issue with our stay. The resort doesn't take reservations for dinner, which makes it really hard to plan for meals. Usually there would be a 60-90 minute wait for a table, so we would put in our name early, go get ready for dinner and return. But sometimes a table would be ready upon original inquiry and you don't have the option to come back when you're ready (by then it would be a 60-min+ wait when you get back). For that reason alone, we will not return to this resort. The garden rooms have no scenery - a water-front room is a must! Sargassum is a problem. I know its not the resort's fault and I definitely signed off on the disclaimer knowing it could be an issue, but it made the beach unusable all week, so plan on this being a pool-only resort - and its a really nice pool! The dreaded "towel on chair" morning ritual is a thing here. We purchased cabanas each day because we just don't wake up early enough to claim chairs - and the cabanas are relatively inexpensive, especially if you're accustomed to las vegas prices! The fact that the beach was unusable probably made the pool more crowded than it was designed to be. Its annoying and screams low-class. Overall, the place was ok. Definitely not great. Had the staff been less than truly amazing, I'd give this place a hard no-go, but the people make it work and I have a ton of respect for all of them!

Another great visit at this amazing hotel. The staff work so hard to make your holiday the best holiday. The grounds are lovely and clean, the entertainment was good amd the French and Asian restaurants were my two favourite ones. The lifeguard Marcel still doing a great job along with Lesley from concierge, Angel (pool concierge), Edgar (pool cleaner), Gabriella & Antonio (beach bar), Bianca and George from the Asian, Jonathan from The French, Pablo and edwardo from Blue Water, Shaday from buffet, Alejandro (lobby waiter), Mar entertainment and last but not least Fernanda Ceballos, she was outstanding on our trip, made sure everything ran smoothly for us and made my mums holiday much easier for her to enjoy which we can not thank her enough for.