Dreams Sapphire Resort & Spa

We cannot say enough amazing things about Veronica, our wedding coordinator, and the entire team who made our wedding weekend so incredible! Veronica went above and beyond for us in every possible way, and we truly could not have asked for a better person to help bring our wedding vision to life. From our tasting and hair + makeup trial trip last year to our wedding weekend this year, Veronica was always available, responsive, and willing to help with anything we needed. Throughout the entire past year, I had countless questions, requests, and little details I wanted to make sure were perfect, and she was always there to answer every question, offer guidance, and make sure we felt taken care of. Even during our tasting trip, she was incredibly helpful and available to us throughout our entire stay. Her dedication and attention to detail never wavered, and it made such a difference in our experience. During our wedding weekend, Veronica was present at every event, making sure everything was exactly how we envisioned it. She made sure every detail was right, that everything ran smoothly, and that we were happy every step of the way. Knowing we could trust her completely allowed us to relax, enjoy every moment, and truly soak in one of the most special weekends of our lives. She genuinely cares about her couples, and that was evident in everything she did. We are so grateful for all of her hard work, patience, and dedication over the past year! We also want to give a huge thank-you to Jonathan, our food and beverage service manager, and Carlos and Miguel, our bartenders. They were absolutely amazing and incredible throughout the entire weekend! They constantly made sure we were happy, went out of their way to make every event special, and helped create such a fun, welcoming, and unforgettable atmosphere. Our guests absolutely loved them, too! It was so nice to see how much they cared about making sure not only we had an amazing experience, but our guests did as well. We also want to give a huge thank-you to Ricky, our concierge, for being so wonderful and helpful throughout our stay! With so many family members joining us for our wedding, we had to make multiple restaurant reservations, and Ricky was always accommodating, patient, and happy to help us coordinate everything. He made the process so easy and was always willing to assist with anything we needed. We truly appreciated his kindness and excellent service, and he helped make our entire wedding stay that much more enjoyable! The entire team exceeded our expectations, and we are beyond thankful to each of them for helping make our wedding weekend everything we dreamed of and more. If you are getting married here, you are in incredible hands with Veronica, Jonathan, Carlos, Miguel and Ricky. They truly made our experience unforgettable, and we cannot recommend them enough! ❤️ This was our 3rd stay at Dreams Sapphire and we will for sure be coming back as often as we can because of the beauty of the resort and the amazing staff who make it feel like home! 😍

Sandra is a wonderful housekeeper and takes care of all our needs always! Best housekeeper ever ◡̈ and best resort!

Although the staff were friendly and the service was good, the condition of the room was unacceptable. The room was covered in mold, and I experienced asthma-related breathing problems every night during my stay. I understand that the area is prone to high humidity, but I cannot understand why the room was not properly cleaned before guests arrived. Mold can be removed and managed in several ways, so this level of neglect is unacceptable for a hotel.

We booked Dreams Sapphire resort for our destination wedding. We used Destify originally to help us find the right venue for our special day. We were a decent sized group, bringing in 95 guest to the resort for this event. We planned about a year in advance, slowly but surely bringing together a day and weekend we will never forget. When booking the resort, we immediately got in touch with a wedding coordinator that was assigned to us. Lourdes (Lúlu) Bustamante, helped us make a memory we will never forget. Just like all vacations/travel, it does not come without some minor hiccups here and there, things out of our control. Lúlu helped us handle everything with professionalism, grace, and care. We unfortunately suffered the loss of my younger brother, a month before a majority of our planning was to be completed. We explained, asked for extended time, because unfortunately we had to plan a funeral at the same time as a wedding. Lúlu handled everything with such respect and kindness, it made a very difficult time for me and my family to mourn in peace while we knew Lúlu had everything under control. The flowers, the decor, the food, the weather, the resort, the staff, our guest could not stop sharing how impressed they were with everything. There was some seaweed on the beach, but honestly, we were all so busy playing volleyball, pool basketball, soccer, water aerobics, watching entertainment performances, dancing in the lobby, and making friends by the pool to notice. The pictures don’t do this time justice. Highly recommend!

Israel Lopez was a great server! Very friendly & remembered us each day!