Dreams Sapphire Resort & Spa

We have just returned from an amazing stay at Dreams Sapphire Resort & Spa, and we are already talking about when we can come back. What really made this holiday for us was the team. Across the resort, the friendliness, genuine warmth, attention to detail and level of service were consistently excellent. I want to mention several people individually because they genuinely deserve the recognition. Firstly, Santos, the Bar Manager at the pool bar, deserves a huge amount of credit. He works incredibly hard, leads and trains a really strong team, and runs one of the cleanest and most organised bars I have seen anywhere. I work in hospitality in England, so I probably notice these things more than the average guest, and the cleanliness and organisation behind that bar genuinely impressed me. The standards were exceptional. Santos and Jose together make the pool bar one of the best parts of the resort. It is easily the most fun and lively place to spend the day. They create a great atmosphere while still delivering fast and professional service, even when the bar is busy. The drinks offering was also far better than I expected from an all-inclusive resort. This is not a basic house-spirit setup. The bar is extremely well stocked with premium brands, including the full Absolut range, Johnnie Walker Red Label, Appleton Estate, Jack Daniel’s, Jim Beam, Coors Light, Stoli and plenty more. The quality and choice of drinks throughout the resort were excellent. The World Café also deserves a lot of praise. The whole team clearly puts a huge amount of effort into maintaining the buffet. Food was constantly monitored, serving spoons and utensils were replaced regularly, and if anything started looking untidy or the presentation dropped, somebody quickly came along and corrected it. Again, coming from hospitality myself, these small details really stood out. Santiago on the egg station is an absolute legend. His omelettes and fried eggs were genuinely some of the best breakfast eggs I have had on holiday, and he was consistently friendly and welcoming. There was also a lovely female server in the World Café with beautiful tattoos on her hands whose name, unfortunately, I did not manage to get. She was fantastic throughout our stay. She was extremely pleasant, kind, personable and attentive, and always seemed to be completely on top of everything. She is exactly the sort of person who makes a guest feel genuinely looked after rather than simply served. The entertainment team were another major highlight of the holiday. They put an incredible amount of effort into getting to know the guests around the pool and genuinely try to involve everyone without ever making it feel forced. I am normally somebody who happily sits by the pool and avoids most organised activities, but because the team were so much fun and brought so much enthusiasm to everything, I found myself getting involved every day. A massive thank you in particular to Sophia, Nar, Tony and Louis. Their energy throughout the day was brilliant, and you could see how hard they worked to create a fun atmosphere. They remembered people, spoke to guests throughout the day and made the activities genuinely enjoyable. They were a massive part of why we enjoyed the resort as much as we did. At the indoor bar, Martin, or possibly Marvin, also really looked after us and provided excellent service. The ladies working in the coffee shop were fantastic too. Friendly, efficient and always welcoming. One of the things that impressed us most about the resort overall was that there always seemed to be enough staff. You were never left feeling as though the hotel was trying to operate with the bare minimum number of people. Whether around the pool, in the restaurants, at the bars or around the hotel, there were team members available and willing to help. The cleanliness of the hotel was another major positive. The pool appeared to be properly deep-cleaned every day rather than simply skimmed and tidied, which made a noticeable difference. The whole pool area was consistently clean and well maintained. The beach team also worked incredibly hard clearing the seaweed every day. When we first arrived there was understandably some seaweed and a noticeable smell, but after the first couple of days the work being done made a huge difference and we barely noticed it. Considering this is something largely outside the hotel’s control, I thought the team handled it extremely well. We also made use of several additional services during the stay, including the evening turndown service, room service and requesting additional toiletries for the room. Every request was handled efficiently and everything arrived exactly as expected. Those little touches all contributed to making the holiday feel relaxing and well looked after. The food overall was very good and there was plenty of variety. One thing I particularly appreciated was having sushi available regularly on the World Café buffet. There were a few areas where I think the resort could improve. The first was the Sky restaurant. We were disappointed to discover that we could not use Sky for lunch because it is restricted to Preferred Club guests. This was not particularly clear to us at the time of booking, and I think the resort or booking information could communicate this more clearly. That said, we got over the disappointment fairly quickly because there were plenty of other good food options available. Compared with some other Dreams properties we have visited, we also noticed significantly more upselling and optional extras being offered around the resort. It did not ruin the holiday by any means, but it did slightly take away from the relaxed all-inclusive feeling at times. Personally, I would prefer a little less emphasis on additional paid upgrades once guests are already at the resort. The restaurant system is another area I think could be improved. Most of the restaurants operate on a first-come, first-served basis. On some evenings we experienced waits of around one hour and twenty minutes for a table, and this was while the hotel appeared to be operating at roughly 50% occupancy. That made me wonder how challenging the waits could become during the busiest periods of the year. I personally think Dreams Sapphire would benefit enormously from introducing a daily restaurant reservation system, similar to the system used at Dreams Corfu. Guests could reserve their preferred restaurant and time during the day, allowing the kitchens and restaurant teams to plan covers more effectively while also allowing guests to organise their evening. I also think the resort would benefit from another evening bar option, particularly an outdoor one. The Sports Bar will appeal to some guests, especially when there is a DJ or sport showing, but it was not really our preferred atmosphere. The main lobby bar is nice, but because it is very open and close to the evening entertainment, it can become extremely busy and loud. My suggestion would be to keep the upper section of the pool bar open until around 11pm. It would not need to become a full late-night party bar. A few coloured lamps, some comfortable chairs or loungers and perhaps blankets on cooler evenings could turn it into a fantastic relaxed outdoor drinking area. It would give guests somewhere quieter to enjoy a premium drink outside after dinner. I also think the fountain area outside the coffee shop is currently under-utilised. It is a really attractive part of the resort and could potentially become another lovely evening seating or drinks area. These points are suggestions rather than major complaints because, despite them, we had an excellent holiday. What ultimately stands out about Dreams Sapphire is the people. The team genuinely could not do enough for us. The level of service was excellent, the hotel was extremely clean, the food was very good, the drinks selection was premium, and the atmosphere around the resort was friendly and relaxed. Most importantly, it never felt as though the staff were simply going through the motions. So many members of the team made an effort to speak to us, remember us and make our stay enjoyable. Santos, Jose and the pool bar team became a big part of our holiday. Sophia, Nar, Tony and Louis completely changed my opinion of resort entertainment because they made it so much fun. Santiago made breakfast something to look forward to every morning. Martin/Marvin looked after us brilliantly in the evening, and the World Café and coffee shop teams consistently delivered excellent service. We arrived expecting a good holiday, but the team turned it into one we will genuinely remember. We are already planning our next visit, which probably says more than anything else I could write. Thank you to everyone at Dreams Sapphire Resort & Spa for an amazing stay. We cannot wait to come back.

Had a great time dancing with Eduardo, Armando and Cristian at the DJ dance party!! So much fun, taught us all the steps.

We recently stayed at Dreams Sapphire Resort & Spa as a family of five in a Club Two-Story Villa. As a travel advisor who regularly recommends all-inclusive resorts to families, I was excited to experience this property firsthand. There were definitely some things we loved! The Club Two-Story Villa was such a unique setup for a family. We had plenty of room to spread out, three bathrooms, and our own private pool. The main pool is also HUGE. There is music and the “Crazy Game” happening in the more active area, but the pool is large enough that you can move farther down and have a much quieter experience, which we really appreciated. The staff was easily one of the best parts of the resort. Our butlers, Adrian and Valeria, were wonderful. Edgar, Christian, and Carlos at the pool were fantastic, and Natividad took such great care of us with poolside service. Ricardo and Ismael at the hibachi made our dinner at Himitsu one of the highlights of the entire trip. Barefoot Grill by the pool also ended up being our favorite place to grab food! There were, however, a few areas that fell short of our expectations for a Dreams property. Food overall was inconsistent. The buffet was mediocre, some of the meat we had at other meals was tough, and dining options felt limited during our stay because several restaurants were closed on different nights. We traveled during a lower-occupancy time of year, so that may have contributed, but I still expected a little more variety. I also expected more daytime activities for families and kids outside of the kids club. The resort was very quiet while we were there, which could certainly be a positive for families looking to relax, but families wanting lots of activities and entertainment may find it lacking. While we loved the space of our villa, I was disappointed by the amount of garbage/debris we noticed around our private pool area. That was something I would have expected to be maintained more carefully, particularly with this room category. The beach is another consideration. During our stay there was significant sargassum, so I would not personally choose this resort specifically for the beach. On the other hand, the main pool is fantastic and was where we spent most of our time. And one unexpected part of the experience—the wildlife! We saw coatis, lizards, cats and even had several raccoons visit our patio one evening. 😂 Our kids thought seeing all of the animals around the property was pretty entertaining! Overall, Dreams Sapphire has some great qualities, particularly the wonderful staff, huge pool and spacious accommodations for families. I wouldn't say it is the right resort for every traveler, but for a family who values space, a great pool, friendly service and a more relaxed atmosphere over an amazing beach or extensive dining and activities, it could be a good fit.

My husband and I spent our 20 Anniversary at Dream Sapphire and were very happy with the stay! They surprised us with a banner on the door and a bottle of champagne upon arrival, which was a nice touch. The only disappointing aspect of the trip was the beach due to the volume of seaweed in the water... this was our fault for not doing our research and realizing that this is normal for the area during this time of year. Otherwise the hotel and pool area were clean and quiet. The restaurant and food options were very good, although it would've been great to have World Cafe (the buffet restaurant) open later in the evening. The entertainment staff was energetic and very engaged with the hotel guests throughout each day. The wait staff was also kind and courteous, with Sergio Huerta at World Cafe being our absolute favorite staff member of the trip! Sergio is the epitome of great customer experience and if we return to the hotel, we hope to see him in a higher position! He really made our dining experiences fun... thank you Sergio! Overall i would recommend this resort although i would definitely research for a better time of year to visit...again, no fault to the hotel at all. Thank you for a great stay!

Hi all! We’ve just come back from an amazing 2 weeks at this hotel and would deffo come back! Beach 🏝️ Yes the seaweed was rotten at times but it passed quickly and even though we couldn’t use the sea, it didn’t spoil our holiday! We went to Isla Mujeras for the day and had a lovely beach day there! The pool area in the hotel is gorgeous so we chilled there rather than the beach. Also if you head onto the beach and turn left you can get a gorgeous massage by the ladies in the hut there- approx $80 for an hours full body massage! Pool 🏊‍♀️ The pool is lovely! The beds in the water are so relaxing but watch you don’t burn yourself on them as they’re tiled & your skin will stick to them 😝 Splash them with water first! The pool water isn’t freezing so nice to get in too! My hubby and sons loved the activities like water polo, volleyball etc and the entertainment team was fab and good fun! Shout out to Tony & Arturo! The pool bar is great with lots of cocktails and the pool staff are brilliant! A little tip and they will look after you all day 😜 We hired a Bali bed one day which was lovely and more comfortable than the beds. We paid $160 for this. We never struggled for a sun lounger the whole time and the towel service was great! Fresh every day 🙂 Food 🥘 We enjoyed the food in the hotel and it was a great variety! A few of the restaurants had some option missing off the menu which was disappointing at times but didn’t ruin it for us. The worst bit for us was the service- it was very slow some evenings! We would wait approx 45 minutes between courses! One night the kids were so tired we had to walk out the Italian one. The French restaurant was lovely but we loved the Asian one! Especially the live cooking show- it was so much fun and the food was gorgeous! The buffet restaurant was probs the best for us so we could all get something we liked, it suited the kids best and was always lots of nice food and plenty options. Shame it’s only open on the evenings a few nights of the week. Wasn’t a massive lover of the Bluegrill tbh- food wasn’t great and service was very very slow. The baregrill was really nice through the day for nachos, pizza (pizzas were amazing!), burgers.. just wish there was chips/fries! None of the restaurants offer fries! Rooms 🛏️ Tbh, when we first walked into our room I was a little disappointed. We were in a Junior Suite, tropical view (rooms 1135 & 1137). The bathroom area was lovely and the bed was comfy but it was a little drab and dull and could be doing with a little refurb. We settled into it fine and didn’t spend much time in the room anyway. My son was on the pull down sofa for the 2 weeks and it wasn’t very comfy, we would have preferred an actual bed for him! The sargassum smell was pretty bad at our hotel area, especially in the morning but it passed and we dealt with it! Staff🧍‍♂️ Every single member of staff was brilliant! All happy, smiley, pleasant. They always said hello/ola when passed us, waiters always helpful etc. No complaints about the staff whatsoever! The bell boy Julios was fab! Great help from when we arrived to when we left! Excursions ⛴️ We did quite a few trips/days out and booked them all through Amstar at the hotel… Sarahi was fabulous with us! We did Xel Ha, Swam with dolphins, snorkelling, ferry over to Isla Mujeras and drove a golf buggy round the island. Was all fab! (Expensive though!! 🤯) Entertainment 💃 Pretty boring tbh! We did go to the evening shows in the theatre and some of the acts were pretty impressive but it was kinda the same every night! Kids were bored. It was only 8.30-9.15 then we would sit in the lobby area and play cards listening to the DJ in the background and have some drinks. Hubby and the kids played some pool at night, it was all just chilled tbh! Hotel 🏨 Gorgeous! The staff are constantly cleaning, gardening, painting.. they maintain the hotel daily!! The decor is lovely, amazing Maya theme, pretty… just gorgeous! Staff are so hard working and you can tell they take pride in their work 🙂 Animals 🦝 Raccoons and Coati’s everywhere haha!! But we loved them! Even when they joined us for dinner 🫣🤣 They seemed friendly enough but I didn’t get too close. Lots of little lizards and a few iguanas also! Seen a few wild parrots which was nice to see! There’s a guy going around with a hawk/eagle to try scare off the wild animals daily also. Any questions please just ask! Don’t listen to the negatives! It’s a gorgeous place to spend your holidays, I’m sad to be home to cold and pishy Scotland 🤣