Dreams Sapphire Resort & Spa

Me and my father had the BEST time! The location was good, it was right next to Puerto Morelos, where if your a tourist its perfect to grab some souvenirs. We took a guided bike ride with David, who was wonderful at 3:45 PM into to town and we got to experience authentic Puerto Morelos, I also got to purchase a real Molcajete, which I really wanted to do. That morning we went and Stretched with Abraham, who was also wonderful. They had pretty good food, and if you weren’t happy with what you got you can just go to another restaurant for free! Overall this place is good for families.

I’m extremely disappointed with my experience at this hotel. One of the biggest issues was the smoking accommodation. The only designated smoking area is completely exposed in the middle of the sun, making it very uncomfortable to use. For a resort at this price point, I expected much more consideration for guests who smoke. Another major frustration was the lack of transparency during the booking process. When I booked, every website—including Expedia—simply advertised the resort as “all-inclusive.” Nowhere was it explained that there are different tiers or packages with varying amenities and room options. I only found out after checking in, and upgrading to access those options came with unreasonably high rates. To make matters worse, several of the restaurants were uncomfortably hot because the air conditioning either wasn’t working or wasn’t sufficient. Dining should be an enjoyable part of an all-inclusive vacation, not something you have to endure in the heat. After spending nearly $3,000 on this trip, I expected a much better experience. Between the poor smoking accommodations, the lack of transparency about package options, and the uncomfortable restaurant conditions, I cannot recommend this resort. You can see in the photo how uncomfortable smoking is in this resort.

The atmosphere was very quiet and relaxing. The staff was very friendly and treated my wife and I with love!!!! We hated to leave after meeting a few staff friends! We had a great time! The drinks was on point as well. The cons was the smell from the ocean, it was horrific!!!! The food options could be better and more flavorful! It was OKAY! Too, I feel like for the non pork eaters, it should be options like, chicken sausages, or turkey bacon to accommodate everyone's appetite!

We’re on our last day the the resort and we’ve had a great time! The buildings are slightly dated but that doesn’t matter at all because the rooms inside are great. Sandra our housekeeper was so great and she always left our room amazingly clean and fresh! Not to mention she would come and ask if we were satisfied with the clean or if she could do anything more. Such a sweetheart! Also David from the entertainment team was so fun! He took us on a bike ride to Puerto Morales and made us feel truly at home. Lastly if you’re at the main pool look for Jose he’s such a great server, funny and personable not to mention he was so on top of service we blinked and our drinks were refilled. If you’re looking for a cute smaller resort with great service this is your pick!

This is a lush resort with a good variety of dining and amenities. Has an adults only section but it is definitely family oriented. I would consider this a mid range property. Our room was clean, spacious, and the air conditioning was nice and cold. Our room was located in the last building on south end of the resort. Its far from the main pool/restaurants but near an adults only pool. However, you are able to call up to the front and request a golf cart pick you up. Sadly, the beach was not swimmable due to the seaweed along the entire shoreline. It really smelled every time you walked out of your room. Keep that in mind when looking at a beachfront resort. Other areas north of Puerto Morelos did not have this problem. Good variety of dining. I enjoyed the asian restaurant and revive smoothie bar. Getting seated even with a reservation did take longer than expected. But staff were very professional and accommodating. Pool bar was fast and drinks were tasty. Service around the pool was a little slow but they may have just been understaffed. Staff around the pool were keep us comfortable. Pool had lively music throughout the day for a little party vibe. Certain areas around pool and resort did need repairs/replacement (broken tiles, soap dispensers, sprinklers) understandable with the weather and consistent use. However, the longer these go without repair, the worse problems become and it begins to affect the overall feel and quality of the resort. Enjoyed my stay, thank you Dreams staff!