Dreams Sapphire Resort & Spa

Absolutely amazing couldn’t recommend enough The entrainment team are absolutely amazing making the holiday even better special mention of Abraham for his very good dancing skills and trying to teach my boyfriend how to dance🤣 he’s really great and mar who’s also really great and very good fun and David who is very good and really good fun and also great all of them are amazing and great fun And edgar who is absolutely amazing and super lovely super welcoming and just overall amazing and will miss him lots !! He works super Super hard

The holiday of a life time , really really enjoyed my time here , food was 10/10 lovley choice of resturants. Special mention to the incredible entertainment team in particular Mar and Abraham who were totally AMAZING . They made the holiday so fun with pool games dances at night. Abraham is a great dancer !

We have had an amazing family holiday, yes the beach has seaweed and is unusable but we knew this when we booked. I cannot praise your entertainment team enough, engaging, fun and an absolute delight to be around. Special mention to Mar, Sergio, Abraham the lovely young lady who is doing work experience with the team, all an absolute credit to your team. We also loved Edgar, he is amazing, so hard working, nothing is too much trouble and we’d take him home with us if we could. Your staff made our holiday, please work on your A/C issues as the humidity is incredibly high.

Armando the dj is amazing🤘🏼. Amazing selection and smooth transitions

I was very disappointed by my experience here. I was very excited and willing to pay extra to stay at a 5 star resort but I did not receive a 5 star experience. There were employees that made the trip better such as Omar (bellboy/transport), Rafael and Leonardo (front desk), Alfredo and male host (asain cusine), David (customer service). The resort did not feel kid friendly specifically for a kid under 3. I felt more safety measures should be put in place as there were many danger zones. The beach (uncontrollable by resort) was disgusting and smelled awful due to the crazy amount of seaweed. The resort had maybe one (coco cafe) to two (revive) public spaces with a/c which is insane based on how much we paid. I have stayed at others were all public spaces such as restaurants and theater had a/c. The a/c in the rooms were laughable they hardly cooled the room. The first room we were given had a broken lock that required slamming the door as hard as possible to latch the lock. The a/c didn't work and the room smelled like mildew. The room was also on the 3rd floor which made it impossible to walk up and down with a toddler safely, also hard to go up and down with a stroller as there was no elevator. The food was overall good but I wish it was more kid friendly such as offering smaller dishes (bowls) or smaller utensils (other resorts do). The kids center did not offer any life jackets for kids like other resorts and didnt open the Waterpark area till 12, which if you have a toddler you know that's late. I have stayed in several different resorts ranging from 3 to 5 stars and the experience felt more like a 3.5 stars. The staff for the most part was wonderful and helpful when needs were discussed.