Dreams Sapphire Resort & Spa

We had an AMAZING time and the food is just excellento anything you order will be so good

We had a fun time with our family at the villas. There were some issues with our rooms (broken AC, sink leaking etc) but maintenance were quick to resolve them. Gohan was AMAZING. Thank you to Yovani, Francisco (Paco), Naxivi and Zaqueo for the wonderful service !

We had a wonderful dining experience at the World Cafe buffet, largely thanks to our amazing server Alberto. Even though it is a self-serve format, he went above and beyond to make us feel taken care of. Our glasses were never empty, used plates were cleared away promptly, and everything was handled with a warm, friendly smile. Great service at a buffet can be rare, but Alberto, Geremias and Omar truly made the difference. Five stars! Check out World Cafe Buffet and ask for these superstars. A special thanks to Carlos Mendez -Front Desk Manager for his service and great attitude. These guys represented the Dreams / Hyatt brand really well.

We had an absolutely fantastic experience at Gohan during our stay at Dreams Sapphire, and Yobani was a huge reason why. From the moment we sat down, he was incredibly warm and welcoming and seemed to always be one step ahead of us. He was attentive without hovering, gave us excellent recommendations, checked in at exactly the right times, and made sure everything came out quickly and exactly as expected. It honestly felt like he was paying attention to the little things before we even had a chance to ask. Beyond the great service, Yobani just has an awesome personality. He was friendly, genuine, and made the entire dinner more enjoyable. We’ve eaten at a lot of great restaurants and resorts over the years, and this was genuinely one of the best service experiences we’ve ever had. Gohan was excellent, but Yobani made the night memorable. Dreams Sapphire is very lucky to have him. If you eat here, ask for Yobani!

It is totally isolated from anywhere, beaches were not clean and have a lot of seaweed with an awful and disgusting continues odor so you can not open the sliding door or sit in the balcony/jacuzzi. The room is average but still too dark (not enough lights). We reserved a suite with an expensive package allowed us to use the lounge (only place with air condition) but nothing is there beside very little snacks and a bar, so if you do not care about air condition don't bother with the expensive package. People generally are very decent and willing to help but always waiting for tips which we always do tip anyone help. Because of the awful odor we spent much time in the room but the TV needed to be fixed two to three times daily for the same issue (signal lost), we could not sit in the balcony or even use the Jacuzzi. Spa was great experience and reasonably priced. Food is below average, restaurants did not turn on A/C ca so it was hot and everyone is looking to sit under a ceiling fan. This is our second time in Cancun, the first time we stayed at the Moon Palace which we had great experience then we tried this resort but we could not wait till we go back home because of the inconvenient situation. We met a friend of mine and his wife there and we walked to the lounge to catch up BUT MR. SAMUEL decided to act like an ICE agent and said your friend or his wife do not have an access to the lounge and you should leave or pay $120.00!!! He was very rude, not professional and humiliated me and my wife in front of my friend, I tried to pay the $120 but my friend & his wife said let us go set in the room or another area away from the beach odor. Anyway it was an awful experience, we love Hyatt brand but this was one of the worst hotels we ever stayed. I do not recommend this location.