Dreams Sapphire Resort & Spa

Dream Sapphire was a great place for our family vacation. We went with seven people ranging from 10 to 60 years-old. We found there was something for everyone. Kids loved the waterslides, pools, and especially the room service. We loved the morning bike tour that goes ~5KM into Puerto Morelos and back. You get to spend 30 min. in Puerto Morelos before riding back to the resort. Definitely a highlight for me and I joined the tour four out of our five days. The resort staff and entertainment were GREAT. Super friendly and helpful. Special mention to Tony, Mar, Eduardo, and Freddy. We were fortunate to be there for Independence Day eve (Sept 15) and the celebration for that was amazing. It didn't feel like something put on for the tourist crowd. More like a real local celebration that we were welcomed to attend and be a part of. The food overall was really good and at the Independence Day celebration it was out of this world. The resort was nowhere near capacity during our stay and the 15th was by far the busiest day. It was great to see a whole bunch of locals came to spend their day off by the pool and to attend the evening celebration. The sargasm seaweed problem was a damper. The staff was fighting a losing battle, getting it off the beach every morning and throughout the day. The smell was most unpleasant when the air was still. When there was a breeze though, it wasn't noticeable. The beach wasn't really usable. The water looked more like the British seaside I remember from my youth than the white sandy beaches of Mexico. We would have loved to be able to swim in the ocean and play in the sand but there was plenty of other things to do... and we did take a snorkelling excursion to Cozumel so we did get to enjoy white sand and azure waters. All in all, a great experience and everything that was under the resort's control was excellent.

We loved our stay at this location. From the moment we arrived Greeted with amazing hospitality. The staff are all amazing and will do whatever it takes to ensure you have a high class experience at there establishment. With the on going battle of Seagrass , everyday they were out there cleaning the beach to the best of there abilities!! 👏 The entire resort is very well maintained and was always so clean from rooms to resteraunts!! Highly recommend this location! We will be back! Thank you

My husband and I traveled for a five night get away. The resort was fabulous, staff very friendly and helpful. Yovani at the rooftop restaurant, Daniel and Carlos our concierges were excellent! Our only disappointment was the seagrass. Which was no fault of the resort but it prevented us from enjoying beach time.

,Eduardo, Armanda , great evening thankyou guys , dance lesson and DJ played our requests.

Yovani, zaqueo, Gula y Chucho were great.. always looking for giving us the 110% .. i will recomend the hotel by they services.. small hotel but srrvice is huge... thanks guys untul next time...