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Find pockets of luxurious seclusion and a new approach to all-inclusive at Dreams Sapphire Resort & Spa, where silken sands meet turquoise waters on the Riviera Maya. Inspired by Mayan design, this splendid resort features ocean views and verdant surroundings. Guests are hosted in spacious suites with separate living areas, stocked mini bars and stunning ocean views through pristine windows. Those who truly want the ultimate holiday hideaway can find added pampering with a retreat into one of the beachfront sanctuaries.
Dreams Sapphire Resort & Spa
SM 11 MZ 9, Lote 10
Cancun, Mexico
CP 77580
Nearest Airport: CUN
When we went they were having issues with the air conditioner. I would avoid going until this is fixed. Also, seaweed was really bad beach is not usable. They were working on repairing the seaweed abatement, and had dump trucks out there removing some of the seaweed.
Jordan C
Loved the beautiful grounds and welcoming atmosphere at Dreams Sapphire! The service and staff were wonderful, making us feel right at home throughout our stay. However, there were a few noticeable comfort issues: Restaurant Climate Control: There is no AC in any of the restaurants, making dining extremely hot and uncomfortable at times. Group Dining Policy: It was frustrating trying to get a group seated together at dinner without being pushed to purchase a bottle of wine just to sit as a group. Room Humidity & AC: The room AC was inconsistent—cool at times, but lukewarm at others. The humidity in the rooms was high enough that the bed linens almost felt damp. The absolute silver lining to the room humidity was our incredible housekeeper, Sandra! She was amazingly attentive and thorough. Sandra paid close attention to our schedule, respecting when we were sleeping in while still making sure our room was taken care of. She consistently changed our sheets to fresh, dry ones whenever they felt damp and always brought friendly, warm energy. It's a lovely resort, but improving indoor cooling and group dining flexibility would make a world of difference! 🌴
Alma S
Beautiful location and amazing restaurants all the staff are amazing I’ll definitely be returning
Wayne C
Our stay was great!! We purchased the Preferred package, which included the private rooftop pool + bar + lounge (with a sushi restaurant) located in the same building as our room, and would recommend it 10/10 times! At the swim up bar, make sure to request Victor and Santos!! They will certainly get you right! Salud!
Daniel D
Rooms 76-78 degrees. Asked to move but no good options. Only new section has good AC and you have to upgrade to go there. No fans could be provided for rooms either. Experience 3/10. Would not recommend.
Taylor H
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