Dreams Sapphire Resort & Spa

We recently returned home from a wonderful trip to Mexico and stayed at this resort. We had a regular room (not premium) and we were very satisfied with our entire experience. The staff are wonderful, friendly and accommodating. The food selection is great, no reservations for restaurants and unlimited visits permitted which is unlike some other resorts where we have stayed as they limit the number of restaurants you can access during your stay, The buffet was always wonderful as well, especially for breakfast. Lots of options. I would like to mention the exceptional service of Zaqueo and Geremias at the World Cafe during breakfast time. Also, the waiters at the El Patio (Mexican) restaurant were wonderful but I do not remember their names. We went back twice during our stay because the food and staff was so great! The entertainment staff had lots of activities going on throughout the day and we participated in some of them. They were great fun. Mar and Abraham were particularly great and very good at what they do and have lots of energy which is wonderful! The staff around the pool and in the lobby bar were always very friendly and accommodating but Felix, Christi and Donanciano were amazing. We always like to get spa treatments and we enjoyed our services and the spa area is beautiful and relaxing. My only complaint would be the situation with the loungers around the pool area. People are putting their things on them early in the morning and sometimes never return for the whole day which is very inconsiderate and not fair to other patrons who want to use the loungers. Not sure how this can be managed better. That was really the only stressor during our trip. Everything else was great. We will definitely return to this resort again.

Amazing trip, staff were lovely and also very helpful! Our concierge Joshua was extremely helpful when we needed him for help. Grateful for our trip.

Just got back from a week at this resort and for of you that write bad reviews on this place shame on you. We are season travelers on all inclusive resorts and have stayed twice at dreams in Punta Cana and loved it and this one did not disappoint. We traveled with 3 other couples and upgraded to the preferred room and we thought we got a good value for what we paid the preferred lounge with the top shelf scotch as we all were was worth it every night after supper. We found that every employee in that entire resort were always smiling and happy and you treat them with the littlest respect they will do anything for you. As I am know in most of Caribbean Big Sexy Hombre the first people we got to know was entertainment staff Brown Sugar, Tony ,Abraham the handsome Boy ,Raphael and Mar her and I looked forward to our little visits everyday she has smile that is infectious to Dreams management look after these people they love their jobs and it shows. Now on to the pool area Our waiter for most of week was Felix all day long happy pounding up and down the cement with drinks smiling and joking all the time Laura was another one. Well on to the food for those of you that can't find anything to eat that is your own fault there was an abundance of good food we really enjoyed the preferred breakfast at blue water and El Patio and did buffet for lunch. A huge thank you to Mattais in blue water he is an awesome waiter. We did all the ala cartes and they were all absolutley fabulous the mexican was excellent our waiter Jacinto brought out the chef Enrique to meet us as everything was cooked so nicely told him to thanks him so he brought him out so we could do it ourself. The whole entire experience was great from start to finish really liked the preferred check in quick and had a drink while they checked us in we had rooms in Coba building everything is close and handy to everything. To you in management of this resort keep on youu have a absolutely great staff everyone emplyed there always greets you with smile and a Hola. So when you go to this place mention Big sexy Hombre sent you will guarantee a smile . Enjoy !!!

The Dreams line continues to come through as a great experience. This is the fourth time we've used them in different locations and we won't use anyone else. I highly recommend.

This was a very tough trip for us. We have been members of UVC for over 10 years and have a premium status. We loved our experience at Sapphire last year and wanted to return as a family. We booked the Family Villa complete with private pool, same as last year. My parents and parents-in-law were also booked. Because it was a special week, we could use none of our pre-paid weeks, so this was all out of pocket. When we arrived, the hotel was not prepared for us. The pre-visit UVC email that I responded to went ignored. We were not checked in at our Villa and when we eventually did arrive at the Villa, it because apparent immediately that this was going to be a problem. My other two rooms, by contract, were supposed to be upgraded two levels or to imperial suites, however they were put in the middle of the jungle on a three floor walk up on the other side of the resort. We were situated, by virtue of where the Villas are, right next to the neighboring construction zone. Because they have to drill pillons into the sand, there were large cranes, and banging pillons from 8-6:30 each day. The sound was unacceptable, the dust and debris made our private pool area unusable. They offered to move us to another villa, but all of the villas had this same problem. So much so, they closed down the private dining located at the entrance to the Villas. They knew about the construction, they did not disclose it. Had they, I would have gone somewhere else. No hard feelings, but they set the expectation, and the price, of an amazing experience and failed to deliver. When it came to our butler service, they are pretty much only available to make dinner reservations at 6 or 9pm and handle spa requests. Do not expect your butler to be willing to help you get lunch. Think more advanced help desk. I am so dissappointed in my membership and my exerience. I spent over an hour each day trying to communicate with UVC, my butler, or the hotel about my accommodations, dinner timing and quality issues, and seeking information on whether or not we would be given a requested refund for a night at the beginning of the trip we were unable to use due to plane issues. We ended up leaving at the end of the vacation with absolutely no communication or response to any of my concerns. Nor did I have any reasonable hope that ANYONE at the resort or within the club would be going to bat for me. I am embarrassed by my club experience and the experiences that I have begun having with the hotels and their staff. I cannot recommend this resort to anyone. Some notable misses that don't arise to this same level of terrible: * The jewelry shop was bare and didn't have half of the items it did last year * The Private Pool on the third floor that says it is reserved for Club and Villas is not actually reserved for the Unlimited Vacation Club. They have a building that apparently is some other designation of club. So while I could use it as a villa guest, my parents who were given preferred status based on my membership could not and were turned away to my horror and embarrassment. * The pool deck was a mess of garbage most days * The seafood restaurant only has a fish option for seafood. It was dry. * The coffee in the cafe was burnt every day. It was better at the restaurants. * We had persistent Wifi issues throughout our stay. * The spa beds were cold.