Dreams Sapphire Resort & Spa

We had a great time and a great wedding with the help of Lourdes Bustamante. She was very attentive and made sure every wedding detail was perfect and to our liking. The restaurants were good. The only con I'd have to say is the smell of the seaweed and kelp but it's nothing they have control over.

We are still in the hotel. Staff at a day to day level are fabulous, helpful, approachable and kind. Food overall is excellent. We booked preferred level and in part that has worked well. The whole hotel needs a refresh and updating. Beach has red flags and is unusable apart from walks due to sargassum. Not the hotel's fault at all but no notification at all. Air con in rooms is good. In public areas is minimal and non existent in buffet restaurant despite this being an enclosed area. This is a real issue. Main public areas are open to outside so are overly warm and not comfortable for staff or guests. Al a carte restaurants close any time and with no reason. So one night maybe you have 6 or 7 open and the next two nights maybe 3.if it's a 'closed' night then waits of up to 45 minutes are inevitable and frustrating. This could be a great hotel, and we like it but it's just not where it should be.

Just returned from a 6 night stay at Dreams Sapphire. While we enjoyed it overall, I’m not sure I’d return here. I’ve stayed at several resorts throughout the Riviera Maya, and this one gets a 6.5/10 from me. The staff were very friendly, very attentive and typically very helpful. The food was very good as well for the most part. The buffet was fresh, offered lots of choices, and the area was always clean (with the exception of a raccoon up on the rafter inside and a couple of birds swooping in, though not their fault). The al a carte restaurants were very nice and we especially enjoyed the Teppanyaki and the French ones - especially the AC! We did not care for the steakhouse food at all. The rooms were clean and nice, the AC worked wonderfully, and the mini fridge was stocked daily. We did encounter an issue with our lock and keycard battery dying, but maintenance was quick to get that fixed. The pool was also beautiful, clean, and relaxing! It was almost too hot to get in the last day, but that was just due to the weather and temp! Bar staff at the pool were good, but not as fun or friendly as other places we’ve stayed. The daily entertainment and entertainment staff were super awesome though! The reasons my rating isn’t higher include the following: The pressure to join their time share program is intense, uncomfortable and unnecessary. Your last step at check in is to meet with someone who tries to sell you on attending a meeting with them at one of their sister resorts for 2 hours in exchange for free massages, room credit upgrades, etc,. We were not interested, but almost every day (even at checkout), they hound you about time shares, how amazing their other resort is compared to this one, and it was just really a turn off for me. My biggest negative complaint was a “free shopping trip” they offer to Playa Del Carmen. If you’re interested, go look up Matises & Co reviews on here and save yourself the nightmare of taking the resort up on this free trip. It was a terrible experience and a shame that the resort even partners with these predators. They need to do better. The shopping trip to Playa doesn’t even take you to any area there that’s shop-able. My only other comment regarding the resort itself is that the grounds are not as plush, tropical, or green as others we’ve visited. They were always clean, manicured, and being watered, but the wildlife was scarce as was the tropical flora and fauna. Maybe it’s all young there still. Lastly, the seaweed issue was terrible! I don’t fault the resort for this one as it’s just Mother Nature, but the smell was awful, especially in the morning, and the beach and ocean were dirty, dirty, dirty and not usable. Again, I’m not blaming the resort for this, but if you’re looking for a beautiful beach to play or relax on, this is not the place. Just be aware of that and know it’s true of most resorts in this direct area. As a travel advisor, this one may or may not be one I’d recommend in the future. Depends on the pride to me to deem it worth it again.

Entertainment team is brilliant with a special shout out to Mar, Sergio, Eduardo, Arturo, Tony, Adrian and Hazley, great fun for all ages. We were fortunate to be in Mexico during the world cup, the atmosphere on the England Vs Mexico match was excellent, special shout out to Sergio who expected Mexico to win (just for him.... Na Na Na Nar, Na Na Na Nar, Goodbye, Goodbye!!!) Jose the pool waiter was very friendly. Food in all the restaurants is a very good standard with lots of variety. Jose from the Italian restaurant is very funny. The beach has lovely white sand however during our stay there quite a lot of seaweed making swimming unpleasant (choose the time of your visit carefully)

We had a wonderful dining experience at the World Café in Dreams Sapphire. The food was fresh and delicious, but what made our visit truly special was our waiter, Jeremiah. He was friendly, attentive, and always made sure we had everything we needed. His excellent service and warm attitude made our meal even more enjoyable. Thank you, Jeremiah!