Dreams Sapphire Resort & Spa

We decided to take a spur of the moment trip home to Sapphire July 19th. It was wonderful as always but the best part was surprising our friends there! The staff always knows when we're coming next but they didn't know this time! The hugs of welcome were the best! It was a wonderful way to celebrate my husband's 60th birthday. Although he didn't want a big deal like I did, he enjoyed the cake in our room very much! We love you all and can't wait to see you again at the end of September. A special thanks goes out to Arlen! We appreciate you!!

We had bad steaks. The Filet Mignon and the Ribeye was not eatable. Could not chew or eat. The steaks were tough. Our electricity was off for 3 hours when we had an appointment to make. When the electricity was cut on then our was cut off. The beach was closed due to seaweed

I was so disappointed on the first day of our stay. The smell of the seaweed was so strong that it made me want to throw up. I had convinced my brother in law and another family with two kids to come with us, so I felt even worse for them. The pictures of the beach were very misleading. If I had known that we wouldn’t be able to use the beach or swim in the sea because of the seaweed, I never would have booked this resort. I would have chosen Isla Mujeres or another destination instead. This was my only vacation this year, and I spent a lot of money on it, so it was especially disappointing. The staff, food, and entertainment were all wonderful, but the overwhelming smell of the seaweed made it impossible to fully enjoy the experience.

I went to start out by saying the staff was extremely attentive, kind, and helpful. I’d like to especially command, Francisco and Moises. ¡Bien hecho, hombres! I am rating the Resort a 3/5 due to several things: 1. The beach was unusable, but was not Dream’s fault. Mexico is experiencing horrible sargassum 6-8 months out of the year. As a result the odor is extremely foul all around the resort as well. 2. Our room was extremely damp. The clean clothes in my suitcase felt moist and damp when I would go to put them on. I did seeevidence of water damage on the ceiling of my room and would appeared to be some mold. 3. The overall appearance of the Resort needs to be addressed. It is showing extreme wear and tear and for the luxury upgrade to “preferred” I expect better. Overall, my family had a wonderful trip, I just can say confidently that we would not choose to go back to this location.

We stay for a week at Dreams Sapphire and had an amazing time!! There was alot of seaweed (sargassum) in Cancun, but the hotel did everything they could to attempt to contain it. We didn’t spend much time at the beach, so we spent majority of it in the preferred club pool areas. We loved the rooftop specifically. It had an amazing private pool and swim up bar (The Skybar) with the most amazing service. Shout out to Victor and Martin at the Skybar who helped us the entire week and were so awesome! I definitely recommend this resort and the preferred club package!