Dreams Sapphire Resort & Spa

Nice stay however check in staff did not accommodate request on having rooms nearby or in same building for multiple room booking. Very disappointed as my husband and other family members had to stay in a different building.

I stayed here for a week with my sister and we had the best time! Rooms were clean, food was great, and staff were soooo lovely and accommodating. From my own personal experience, I say skip the specialty restaurants. I didn’t try the hibachi restaurant so I can’t speak on that, but I found the service (although very friendly) to be slow and the food wasn’t spectacular. My sister and I much preferred the buffet. The buffet changed every night and we found most things we tried to be delicious. One more negative - don’t buy gifts from vendors (sorry) or the gift store on the resort.. the prices are insane. This includes toiletries as well.. makeup remover wipes were almost $30USD. We found the same knick-knacks, jewelry, and magnets at the Cancún airport for 1/2 the price. It was disappointing. Other than that, I would 100% go back to this resort. The Cafe and the Juice Bar were something I haven’t experienced in an all inclusive resort before and it really made our experience. Grabbing towels didn’t require a card or have a lost towel fee which I also really appreciated. If you can, visit the Spa. My sister and I did the Hydrotherapy & Relaxation Massage and it was incredible. Isaac guided us through the Hydrotherapy experience and he was so friendly, funny, and professional. My massage was done by Jovita (I hope I spelled her name correctly) and she was amazing. I hope to come back very soon!!!

Great staff, great facility Food was good with a variety of options. Blue water grill is so accommodating and attentive. Mateo was a wonderful addition to the dining experience. Mar of the recreation staff was a great information person to help navigate the entertainment and activities, Laura and Jose never let us be without a beverage, best staff ever Overall a good experience except for loud obnoxious smokers who chain smoked on their balcony Staff did there best to accommodate us by moving to another suite

Resort is well laid out and very clean. They do a good job keeping the beach clear of seaweed. Food was much better than I expected.

My wife and I were at Dreams Sapphire in November 2025 for one week. We thoroughly enjoyed our stay! It is a very attractive property with numerous accommodation options. Our upgraded room was in the newer building and it was oceanfront with its own swim out pool. The rooftop infinity pool, swim up bar and lounge were wonderful! We had superb service from bartender Santos up there! The other pool that we frequented was the adults only one. We took advantage of the complimentary cabana which was delightful! Crystall was our cocktail waitress at the adults only pool. She was also terrific, remembering our names with ease and also our favourite drink orders! The meals were absolutely great, and I would say a notch above other all-inclusives that we have been to in the area. The Blue Water Grill is especially delightful and offers an ocean view while dining. Shout outs to our favourite waiters Mateo and Eloy from the Blue Water. Of course the other restaurants were also excellent! Our sever Jonathan at Portofino was a true pro. We enjoyed his service! At the French restaurant we had supreme service from our waiter Marco! We also need to mention the excellent service that we received from Salvador in VIP Services and also Erik the onsite manager of the Unlimited Club. These gentlemen are an asset to your company! We also had great service from the housekeeping staff (Maria) and all staff in the Preferred Club reception. The spa was very good and my wife and I enjoyed our hydrotherapy and foot (fish) therapy! My only critique of this property is that the beach area in Puerto Morales is not as attractive (water clarity and colour) as other areas such as Tulum. In spite of that one drawback, I expect we will return to this wonderful resort in the future!