Dreams Sapphire Resort & Spa

We recently returned from our 8th stay at the Dreams Sapphire and it continues to validate why we are repeat guests. There were a number of improvements we noticed from previous stays, but the one thing that remains a constant is the customer service. The staff are extremely friendly and welcoming. They are what make this resort so special. Our room was amazing and kept immaculately clean all week. We noticed several nice additions to this resort since our last visit and it is clear that they are continuing to look for new ways to make your stay a great one. In terms of food, there was a Mexican breakfast option several days in the open air courtyard which is a fantastic idea. The buffet also seemed to increase their Mexican offerings. It was one of the small improvements I mentioned in previous reviews, but it seems they are now putting a priority on this. Additionally, having a small lunch option available at the preferred pool was a great decision. The quality of the food was very good for a small setup and it was a nice touch. The Club section had water and ice machines which was very much appreciated. All over the resort the staff were working hard making improvements and touching up areas with paint. The food was, as usual, very good. There is plenty of selection at the buffet and the a la cartes were also very good. If you're a "foodie" maybe you will find a reason to complain, but the average person will find PLENTY of good food. The service was exceptional (Blue Water twice, Portofino once, Gohan once, Himitsu teppanyaki once, Bordeaux once and El Patio once). The only option we were just fair on was El Patio. The service was the best we had at a restaurant all week, and the food was good overall, but the selection was a bit limited. There seemed to be a lot of options that was neutral and meant for those who think of Chipotle/Taco Bell as Mexican food. The menu seemed to cater to those who don't know real Mexican food. It was fine, but we would have liked more authentic Mexican dishes. I want to highlight the servers at Blue Water Grill both for breakfast and dinner. Some of the best service I've ever had at a restaurant and they were all fantastic. The service: What more can I say that hasn't been said in previous reviews? Every person at the resort is fantastic. They're always ready to help you in any way and never walk past you without a smile and hola. When we arrived, we had such an amazing greeting from several of the people we've come to know over the years. Both Dianna and Carlos were waiting for us and made is feel so welcomed back. We had fantastic help from Carolina and Odaliz as well who helped us book a number of things. I was super impressed by how helpful Dianna was throughout the stay and made sure she helped with anything we needed. We had wonderful service at the preferred pool all week as well. I wish I could remember the server's name, but she took such good care of us all week. Always going around checking if we needed anything. Finally, we can't say enough good about Carlos. Last year he took such good care of us and since moved up the ranks (well deserved). Nevertheless, he was there to greet us so warm and also surprised us as we were departing with a little goodbye gift. He pays such good attention to the small details that make such a big difference. We couldn't be more impressed by how he's treated us over the past couple of years. He's a true star at the resort. The one gripe/suggestions I will mention again is that there should be basic black coffee available 24 hours a day in the lobby as a self-serve option. The coffee shop ladies worked very hard, but it sometimes takes a while to get your coffee as others in front are requesting specialty options. If there was a place to simply pour my own cup of black coffee and go it would be really nice. A couple times we had something planned for the day early where we were getting picked up. The coffee shop would just open and have a line immediately. It meant we wouldn't have time to get our coffee before the transportation arrived. If I could have had a station to pour my own in a to-go cup, it would have been much appreciated and more than adequate. It would also free up the coffee shop a bit. I noticed a number of loungers in front of the Club section on the beach this year. It would also be nice to have some palapas and private beach section for Club members to really elevate the experience. I suggested the same last year. The gym does run warm and the AC could be improved as well as more cold water available. Finally, our seaside room had a jacuzzi tub, but it didn't work all week. I asked for it to be fixed, but it didn't seem to get taken care of unfortunately. Not a huge deal, but we were a bit disappointed about this aspect. There's not much more I can add that hasn't been said in previous reviews. This is a fantastic resort that seems to keep getting better. They're adding new items every year and seem to be making a lot of effort to improve the resort itself with updates. The service is what keeps us coming back. Thank you to the entire team of the Dreams Sapphire for giving us yet another amazing week. You treat us so well every time we go and we will most definitely be back. If you're n the fence, give the Dreams Sapphire a chance. We wouldn't have been back so many times if it wasn't such a fantastic decision. Gracias

Overall, resort was Ok. The kids splash pool wasn't open for kids outside of the Explorer's Club at many times, which was a big reason we wanted to come in the first place. Restaurants were good except for buffet, which was definitely not great compared to Dreams elsewhere. Very difficult to ever get a seat at the pool, so if thats what youre looking for, either wake up at 6am or dont plan on being poolside. The savior of our trip was our amazing nanny that we hired through the resort to care for our 2.5yr old. Daniela, who also worked as a concierge in the evenings, went above and beyond for us and our little one. She always had such creative things planned to do (sand castles, picnics, etc.) and was so patient and kind. Our little one LOVED her and honestly, she was the main reason we were able to have a relaxing vacation. If you have a kiddo who isn't old enough for Explorer's Club or you prefer 1x1 care, ask for Daniela! She's a total rockstar.

The resort was great! Location was not but if you just stay in resort was perfect . Food was a disappointment as wanted more Mexican or authentic food choices . Buffet was best of all food choices

This property does not live up to the Dreams brand. Upon arrival to walking the grounds to food, there is disappointment. The staff lacked overall finesse and a high level of customer service. The gelato machine was broken and had been for over two weeks- there were times they were out of food we ordered, and there was no real catering to the guests-there were no night pop-up drink stands or dessert stands and very limited/low level entertainment. Although the sargassum was nothing that they could help, there was no overcompensation for it- pool chairs were few, entertainment was non-existent overall, and several restaurants had poor service and long waits. We were told to use the app, which give inaccurate info about who was permitted and who was not to restaurants. The room was only serviced twice and lacked extra comfort- not enough robes/slippers, basic patio furniture with no cushions and there always seemed to be plates and cups laying around, which led to birds and other animals visiting. It was said that the hotel had been recently taken over by Dreams, but much more attention needed to be put into training, grounds, entertainment, and overall level of service. It was a disappointing stay.

We had a wonderful dinner at Bordeaux at Dreams Sapphire. Our server, Eleuterio, did a fantastic job and made the whole experience even better with his attentive and friendly service. He was engaging, personable, and truly made the entire experience fun. The food was delicious from start to finish. We really enjoyed the French onion soup, the pork medallions, and the salmon, and our absolute favourite was the crème brûlée. Everything was so tasty and beautifully prepared. It was a lovely dining experience and one we would definitely recommend.