Dreams Sapphire Resort & Spa

The staff at the Dreams Sapphire are amazing. We especially had interaction with Jesus, Miguel, Felix, Jose, Danielle, and Cesar. We had an amazing week and can not wait to return. We have been to Mexico 10 times and this is the first time we’ve repeated a resort, and the reason we did was the staff.l, and this beautiful resort.

We went here with a large group of couples. Everyone went club villa. We had beautiful ocean front "cold" rooms, however majority of our jacuzzi tubs on our decks did not perform mechanically. Top shelf liquor at the Preferred Club & Roof top bar were outstanding! A La Carte restaurants were excellent, but due to 50% capacity they closed them several times during our weeklong vacation. Then we had two hour wait lines for dinner.... Don't believe their APP! Blue Water "an outdoor restaurant" was not open for breakfast until we complained! Who wants to sit inside, when you can eat breakfast looking at the ocean. Sea Side Grill has been closed forever, hamburger & hotdog stand was a big disappointment as well. The staff works hard to please, unfortunately the General management needs training! P-P-P Piss, Poor, Management. The Club Villa "PRICE" is not really worth the extra money when management closes restaurants. Some areas need to be renovated & updated too. Plus there a too many trip hazards, "NOT" properly marked. We witnessed two small children trip & fall leaving Blue Water / very dangerous. Plus, don't forget the bug spray for your ankles at after dusk. Bordeaux "couples only" restaurant is now kid friendly, so don't go to this Resort for a romantic getaway! .

Hotel is dated and needs to be upgraded as well as the rooms. Wedding venue area was very nice and comfortable. Great wedding experience.

This is my second time visiting. Brought my mother and her friend out for a special Mother’s Day trip. The preferred club and Clubs / Villa upgrade are worth every penny! Love this resort

Fantastic Hotel, staff are very friendly and welcoming. The facilities were excellent and our stay trouble free. highly recommend. Special mention to Danielle from the Concierge team who helped us organise a special rooftop meal, she went above and beyond and the meal experience was very special, the service, setup, food, scenery and overall effort was exemplary.