Dreams Sapphire Resort & Spa

Just returned from 5 nights with a 4, 11, and 19 year old. We had a garden view room. It was spacious and clean. At times it felt a tad warm but always cooled down overnight. The food at the resort was good. The morning breakfast buffet was always well stocked. We also ate at the Mexican, Italian, French and Hibachi table. The dinner at Portofino- Italian was really slow. It took about 30 minutes to get drinks. It was also pretty warm in most of the restaurants. The drinks overall were fantastic. Passion fruit margaritas with Tajin were my go to. The pool is huge. It definitely got warm as the day went on. We enjoyed the water slides but late in the day the water in that pool was just too hot. The beach was sad. The Sargassum made it unswimmable and the smell was very strong at times. But not at all the fault of the resort. They were constantly working to clean the beach. We booked a day trip to Isla Mujeres through Amstar and enjoyed the beautiful beaches there!!! Mar and the entertainment crew were absolutely amazing. They remembered the girls’ names and constantly encouraged them to participate. So much fun. The evening entertainment was also good. We loved the live music in the lobby. The ladies in Coco Cafe were wonderful and worked so hard. We also enjoyed the paleta carts. Overall we had a wonderful time. The resort could use a little maintenance and improvement. But the staff were incredible, grounds are beautiful, and food and drinks delicious.

We stayed at Dreams Sapphire for a week. The service, staff are excellent. Plenty of choices for Breakfast, Lunch and dinner. Our favorite for breakfast was Blue Water Grill. Edwardo. Gummar servers were great. Edwardo kept us entertained. Itzel supervisor at grill was great. Concierge Val and team were exceptional. The entertainment team awesome Mar, David all the team great. All the hotel accessible. Recommend area on first floor. Lots to do for the kids and again all the service was wonderful!!! Daniel kept us served and helped at the pool. Recommend swim out rooms and beach beds.

Great vacation. Food and service were amazing. Very clean and beautiful property. Pool was also really nice. Staff was great.

The staff is very friendly and the food and drinks at the resort were very good, but the overall experience was unfortunately diminished by the seaweed issue the resort is experiencing. While the resort took steps to clean up the beach, the smell was over-powering and almost ruined the week. We booked a beach vacation and had no access to a beach. The entire resort smelled like a sewer. I think that the resort should let guests know in advance, we would have booked a trip elsewhere had we known we would not have access to a beach and would have to endure a terrible smell all week. Go into town in Puerto Morelos and book a snorkel trip - the water out at the reef is clear and we saw tons of different fish. The staff at the hotel advised us to take an Uber to the town rather than a taxi because it would be significantly cheaper and it was very easy. The tours available to book from the hotel are much more expensive than booking something in town.

Overall a great experience. Main restaurants can be a little limited choice wise if youre a fussy eater but they will accommodate and make changes where they can. Staff were excellent and friendly for the most part. Blue water grill upgrade a must.