Dreams Sapphire Resort & Spa

Absolute phenomenal experience. I am blown away by the hospitality and genuine kindness from ALL of the staff at this resort and I say that as someone who has traveled to multiple all inclusive resorts before, including resorts in the Dominican Republic and Jamaica. I am genuinely blown away by the heart of every single staff member at this resort. The people here are what make this place unforgettable. I need to recognize ABRAHAM who does multiple jobs around the resort, and excels at each job he does. He does everything with so much talent, professionalism and warmth. He truly makes you feel like family. From the moment we met him, he ensures you feel taken care of. Whether the vibe was relaxing poolside or getting the party started during activities, he always matched the energy perfectly and made every moment better. It would make our day everytime we would see him or when he would be in charge of activities because we knew we would be taken care of and have the best time. He truly deserves to be in a management position because of his love for his job and how he shows up every single day at this resort. His love for his job shines through in everything he does. Thank you!!! The second person I would like to give my praises to is ALBERTO at the buffet during breakfast and lunch. What a wholesome and truly kind man. I would genuinely look forward to breakfast and lunch and would feel so honoured to be in his section. The way he cares for his guests is something special. He takes care of his people and does his job with so much love. Saying goodbye to him was emotional because he became such a meaningful part of our vacation experience. Alberto thank you for your kindness and making us feel so welcomed every single day. Lastly I would like to thank SANTOS the bar tender at the roof top pool preferred club swim up bar. What an incredible bartender! He does his job so well it's very impressive. He's amazing at what he does. He's fast and efficient with service, I would be in awe watching him serve so quickly but at the same time making sure everyone feels seen and cared for. His drink recommendations were amazing, and every cocktail he made was perfect. There was something so special about swimming up to that bar and being served by him. He brings such an elevated, luxury feel to the entire experience. MUDSLIDES! FROZEN PASSION FRUIT MARGARITA! FROZEN PURPLE RAIN! TEQUILA SHOTS!! Obsessed!!! Beyond the incredible staff, the resort itself is impeccably clean. Cleanliness is extremely important to me, and this resort exceeded every expectation. There are constantly staff members ensuring everything is spotless and well maintained. From the pools, rooms, hallways, restaurants, and even public washrooms, everything is absolutely squeaky clean. The housekeeping and minibar staff were also incredibly sweet, attentive, and hardworking. You can truly feel how much the staff care about both the guests and the resort itself. And now the FOOD!!!! WOW. I am an extremely picky eater. I don’t eat seafood and I’m very particular about how food is prepared, so I usually struggle at all-inclusive resorts. But this resort absolutely blew me away with the quality and variety of food. The Chinese restaurant and Italian restaurant were outstanding. Elegant, classy, exceptional service, and genuinely delicious food. Every meal felt special. If you're not in the mood for restaurant style the Buffet ALWAYS HITS and NEVER disappoints. Breakfast, lunch, and dinner were consistently amazing at the buffet with so many delicious options every single day. My favourites were the fresh made infront of you pasta bar, fresh made infront of you omelettes and the desserts! Room service too! Chefs kiss! Good options and great service. Shout out to the brownies in the cafe! I would check every single day for the brownies and would get two and bring them to my mini fridge to save them for later because they're that delicious!! I'm not a coffee drinker but other people in my party raved about the cafe! They loved it especially the iced coffee. The smoothie shop! Amazing!!!! What an incredible addition to the resort. The protein smoothies were such a huge hit. Having protein smoothie options is such a thoughtful touch and honestly made such a difference. Thank you for always keeping protein in stock! This resort is absolutely stunning. The pools, activities, nightly entertainment, food, service, and overall atmosphere are all exceptional. I also loved how well the resort balances family friendly spaces while still maintaining relaxing adults only areas. It truly feels like the perfect resort for everyone. I do not write this review lightly. If it's possible 100% you should upgrade to preferred club to enhance your trip. The VIP experience and added luxury genuinely elevate the entire vacation and make an already incredible trip feel even more special. All in all, the service and the staff is what made this resort feel like home and vacation at the same time. I didn't bring my children this time but I know this would be a place they would feel so welcomed and safe. I can't wait to return and bring them with me! I was planning my return on the plane ride home. Thank you for everything Dreams Sapphire and see you soon! 🤍

Food and service were all amazing. Eleuterio and Johnathon were both great and very friendly!

The main pool is very large and there is always something fun happening (games, volleyball, poolside bands, poolside dancing, aqua aerobics and entertainment and DJ) by the amazing Entertainment Team - Samantha, David, Eduardo, Michelle and DJ Antonio - so full of energy, talent and fun! Dreams Sapphire has a variety of very nice restaurants including Portofino, Bordeaux (Marco), Himitsu (Fernando), Seaside Grill (Carlos), Barefoot Grill, and the World Cafe. We had great meals at all of these restaurants. At the Bordeaux we were impressed several times by Marco. Carlos is an excellent server, he works in several restaurants, but served us at the Seaside Grill where we had the most amazing Sea Bass! Galdino, Ivan and Sergio were always so excited and welcoming at the World Cafe. They were wonderful and we loved seeing them every morning for breakfast. We were greeted by the beautiful and always smiling hostess, Lili. Poolside, Andy, Darling, and Gabriella took very good care of us to make sure we stayed “hydrated”. Victor - at the Bar Lounge, was so kind and always smiling. George - VIP Customer Service, was very helpful to us with information about activities and accommodations. And last but not least, Andreas drove us by golf cart to our room our first night and a Was so helpful in moving our room closer to the lobby, since I have trouble walking longer distances. He suggested we change rooms, and I was so grateful that we did. ❤️ I would definitely return to Dreams Sapphire and I would absolutely recommend this resort to my friends and family.

We got married at Dreams Sapphire in April 2026 and are so glad we chose this as our venue. We stayed for one week, and here is our honest review! First, general impressions of the resort. My husband and I have both been to Mexico three times, and agreed that the food here was the best of the places we’ve been to. The French and Italian restaurants were our favorite. The buffet food was generally pretty good. The only thing I’d stay away from is the poolside cafe - my husband did get sick after eating some mystery beans and meat that had been sitting out in the sun. The amazing staff was another thing that really stood out about this resort. They were so friendly and accommodating, and truly went out of their way to ensure you are well taken care of. We were in the Indigo Preferred Club so we had access to the rooftop pool and sushi restaurant, and the bartender on the rooftop Victor did a phenomenal job. He always made sure our drinks were filled and made the drinks with high quality liquor. Highly recommend upgrading to Indigo not just for the amazing infinity pool and free day bed access on the rooftop, but also for the nicer rooms with the oceanfront view and jet tubs on the balcony. One main con not specific to this resort, but any resorts in the area are typically affected by a ton of seaweed buildup this time of year (I think it’s called sargasm), which made the ocean not swim able. The staff tried so hard to clear it out daily, we even watched this poor man get stuck in the sand and have to dig his way out multiple days in a row, so they tried really hard to clear it but by midday it was already bad again. Luckily, the great pools and Isla Mujeres excursion we did made up for it, so we weren’t missing the ocean beach that much! Entertainment was also a highlight. We did not have any kids, but the shows that were directed toward kids were still fun to attend as adults! We enjoyed the pool activities, acrobatic shows, silent disco and karaoke at night, and more! Other kids in our family also really loved the waterslides and the VR games. As for the wedding, it was seriously the most incredible day. Veronica Prado was our wedding coordinator, and she did such an amazing job, really going above and beyond. We had our ceremony and reception on the Sky Rooftop, which is a private venue with ocean views, and stuck to a modest budget of $20k with only the most essential add-ons (e.g., DJ package with dance floor, OV film photography, bridesmaid bouquets repurposed as centerpieces, overhead lighting, extending the reception by 1 hr). It was difficult to envision how the day would unfold with just a couple video calls and otherwise only email correspondence prior to our arrival, and we did have a mixup with the ceremony location, but she found a way to fix it for us that ended up working out even better than our original plan. Despite the uncertainty leading up to it (and numerous budget adjustments that she was kind enough to accommodate), it all turned out better than anticipated. There were things we didn’t pay for that she did for us free of charge, like upgrading the color of our flowers to match our wedding colors, adding table runners, and lighting off fireworks during the first dance. The sand ceremony was also a really nice touch. Veronica also did a great job coordinating everything the day of to make it as stress free as possible for us. We don’t have our photos from OV film back yet, but we did get the ones back from the Dreams Adventure Photos team which were included in our package. They got some great candids of us while our main photographer handled the main shots, and I’m excited to see how our ceremony video turns out! The staff, including Dania and the waiters, also did an incredible job getting all the food out hot and on time, and kept the shots coming all night! We also felt like we could trust them fully - we accidentally double paid one large sum after my card declined the first attempt, and they refunded it for us promptly. The DJ Rodolfo did a great job too! The wedding food was good (soup was the best part, main dish was small portions but well-cooked), and the venue was beautiful. Other perks were steaming our clothes the day before the wedding, rose petals and champagne on the wedding night, and room service breakfast the morning after! My husband’s extended family has high standards when it comes to travel, and they all agreed that they want to come back to Dreams Sapphire again as a family!

From the moment we arrived at Dream Sapphire Resort, we were treated like VIPs. A welcome of special drink of our choice was given to us in the front desk. For the duration of our stay, the staff went above and beyond to insure that we were comfortable, whether it be with drink service on the beach or an extra serving of guacamole at lunch. But while we might have felt like VIPs, Dreams sapphire resort staff was just treating us with the same care and devotion that all hotel guests claim to receive. All the different restaurants and lounges, so there is never a shortage on food or drinks. An all-inclusive resort, is that you can do as much or as little as you want. We can positively say that we would have extended our stay if we could. Sometimes all you want to do is absolutely nothing. The all-inclusive experience is the epitome of relaxation. No long bus rides, no waiting in long lines, and no searching for ATMs. Just sit back and soak it all in. Psychologists have also proven that staying at an all-inclusive resort actually leads to a more relaxing vacation, as you don’t get stressed by pulling out your wallet for each and every purchase. If you're thinking of a resort that is all inclusive... this is the one to go to... we thank you all staff at this dream sapphire resort ... Ilcia canto con gretell s. La cubana y la Puertorriqueña(PR) "partir el bate y botar la pelota"... thank you to everyone.