Dreams Sapphire Resort & Spa

Hi all! We’ve just come back from an amazing 2 weeks at this hotel and would deffo come back! Beach 🏝️ Yes the seaweed was rotten at times but it passed quickly and even though we couldn’t use the sea, it didn’t spoil our holiday! We went to Isla Mujeras for the day and had a lovely beach day there! The pool area in the hotel is gorgeous so we chilled there rather than the beach. Also if you head onto the beach and turn left you can get a gorgeous massage by the ladies in the hut there- approx $80 for an hours full body massage! Pool 🏊‍♀️ The pool is lovely! The beds in the water are so relaxing but watch you don’t burn yourself on them as they’re tiled & your skin will stick to them 😝 Splash them with water first! The pool water isn’t freezing so nice to get in too! My hubby and sons loved the activities like water polo, volleyball etc and the entertainment team was fab and good fun! Shout out to Tony & Arturo! The pool bar is great with lots of cocktails and the pool staff are brilliant! A little tip and they will look after you all day 😜 We hired a Bali bed one day which was lovely and more comfortable than the beds. We paid $160 for this. We never struggled for a sun lounger the whole time and the towel service was great! Fresh every day 🙂 Food 🥘 We enjoyed the food in the hotel and it was a great variety! A few of the restaurants had some option missing off the menu which was disappointing at times but didn’t ruin it for us. The worst bit for us was the service- it was very slow some evenings! We would wait approx 45 minutes between courses! One night the kids were so tired we had to walk out the Italian one. The French restaurant was lovely but we loved the Asian one! Especially the live cooking show- it was so much fun and the food was gorgeous! The buffet restaurant was probs the best for us so we could all get something we liked, it suited the kids best and was always lots of nice food and plenty options. Shame it’s only open on the evenings a few nights of the week. Wasn’t a massive lover of the Bluegrill tbh- food wasn’t great and service was very very slow. The baregrill was really nice through the day for nachos, pizza (pizzas were amazing!), burgers.. just wish there was chips/fries! None of the restaurants offer fries! Rooms 🛏️ Tbh, when we first walked into our room I was a little disappointed. We were in a Junior Suite, tropical view (rooms 1135 & 1137). The bathroom area was lovely and the bed was comfy but it was a little drab and dull and could be doing with a little refurb. We settled into it fine and didn’t spend much time in the room anyway. My son was on the pull down sofa for the 2 weeks and it wasn’t very comfy, we would have preferred an actual bed for him! The sargassum smell was pretty bad at our hotel area, especially in the morning but it passed and we dealt with it! Staff🧍‍♂️ Every single member of staff was brilliant! All happy, smiley, pleasant. They always said hello/ola when passed us, waiters always helpful etc. No complaints about the staff whatsoever! The bell boy Julios was fab! Great help from when we arrived to when we left! Excursions ⛴️ We did quite a few trips/days out and booked them all through Amstar at the hotel… Sarahi was fabulous with us! We did Xel Ha, Swam with dolphins, snorkelling, ferry over to Isla Mujeras and drove a golf buggy round the island. Was all fab! (Expensive though!! 🤯) Entertainment 💃 Pretty boring tbh! We did go to the evening shows in the theatre and some of the acts were pretty impressive but it was kinda the same every night! Kids were bored. It was only 8.30-9.15 then we would sit in the lobby area and play cards listening to the DJ in the background and have some drinks. Hubby and the kids played some pool at night, it was all just chilled tbh! Hotel 🏨 Gorgeous! The staff are constantly cleaning, gardening, painting.. they maintain the hotel daily!! The decor is lovely, amazing Maya theme, pretty… just gorgeous! Staff are so hard working and you can tell they take pride in their work 🙂 Animals 🦝 Raccoons and Coati’s everywhere haha!! But we loved them! Even when they joined us for dinner 🫣🤣 They seemed friendly enough but I didn’t get too close. Lots of little lizards and a few iguanas also! Seen a few wild parrots which was nice to see! There’s a guy going around with a hawk/eagle to try scare off the wild animals daily also. Any questions please just ask! Don’t listen to the negatives! It’s a gorgeous place to spend your holidays, I’m sad to be home to cold and pishy Scotland 🤣

Di armando was a very good DJ and Person , he overly impressed everybody and is a very kind and genuine person !

The smell was awful. it smelled like STRONG Sewage and the beach was brown and looked horrible. Not beautiful or blue as you see in the pictures. I didn't get to enjoy it at all. The animals were aggressive and running around the walk ways and balcony looking for food. Walk ways very scary at night or in the date time. The front desk was not very accommodating for my 89 year old Aunt. We were there for a destination wedding and they put us in a room on the 2nd floor with no elevator then charged us another $300 to upgrade to a room that was on the 1st floor. Actually a handicapped room for 1 and it was 2 of us in the room.

I had my wedding here and it was the most perfect experience I could have asked for. Veronica was my wedding coordinator and she did the most amazing job. Everything came together so beautifully and I would 100% recommend this too anyone!!! Dania and Karina were our waiters and everyone raved about how awesome the food and the service was:)

Très bonne service Shaday and Sergio allé the team was good Thank you so much