Now Sapphire Riviera Cancun

This place is great! Beautiful scenery, huge pool so you don’t feel cramped, the beach had a TON of seaweed so it wasn’t nice to go in. The restaurants were ALL great! The people working there were so nice and helpful. The entertainment crew is so fun. The shows at night were pretty good. The rooms were nice. We upgraded the last day to the perferred club and the view of the beach was so pretty but the rooms are basically the same. We didn’t go to the preferred pool because the regular pool is fun. But overall this place was amazing and fun! My friend and I went during spring break so there were a lot of younger kids there but we made the best of it and went off the resort a few times as well- which was good too because we were nervous but the hotel offers a car service to take you to and from and waits for you. Would go back in a heartbeat!

The most amazing staff everyone so friendly and helpful..The sandbar on the beach was our favorite meeting spot..The food was really good lots of choices.. This was a group trip with lots of family and friends.. for a wedding and it was so perfect and magical... We would return to this resort again..

I traveled here with 6 other coworkers. We staying in Preferred Ocean View rooms. We all had the best time! Hands down, this staff was the best. I have never been to a resort with every single staff member as great as they were! The rooms were very clean. Michaela did a great job each day! We were very thankful for her! Our favorite restaurant by far was the preferred breakfast Cibu, for breakfast. Paula, Moses, Eduardo, Francisco were phenomenal. We looked forward for breakfast most of all. The attention to detail was out of this world. When Paula sat us, they knew our drink order. They knew our names. It was the best way to start the day. I wish we could have gone there with them for every meal. The other thing that amazed me was the men who took care of the beach. I have never seen people smile while they raked all the seaweed. They deserve to be tipped by everyone on the beach for making it so great! I will say that the water was not as clear as it was in Playa. But that didn't mean anything to us. We were lucky enough to be preferred. Once you are preferred, you can't stay not preferred. Everyone deserves to be treated like a queen, and staying preferred you are treated like nothing less. You check into the resort in a separate lounge. You are also able access the lounge throughout the day. They have a full bar and food. Angel was there the whole week. He had the best smile. Also greeted us so kindly, each and every time. He might have been our favorite =) The preferred pool. So quiet and relaxing. This is where we met our favorite bartenders Jamie and albetro. Best service here, hands down. We also went to the Mexican, french, the Asian, and the bluewater grill. We liked all except the french. To do hibachi grill, you do need a reservation, but it's worth it. The Mexican restaurant was very good! The ride from the Airport is very short. They also have a cab service available if you would like to go to Playa. $18 round trip per person. Cookout by the pool every afternoon was great! I really like that the resort wasn't huge. 3 floors, easily able to walk everywhere. Try the Swing bar at the beach!

Really liked this resort. They of course occost you when you register with their "premeir" plan..they all do this..but they were gracious when we politely declined and didnt stalk us the whole time we were there. The waitstaff was top notch..the drinks were good and the french restruant was to die for. We ate there twice! The buffet was ok..just not a fan of buffets...so it was nice to have 3 restruants to choose from and no need to make reservations. I dont like when they make guests compete to eat in the restruants..this place was cool that way and no annoying bracelets either. I would go again!

The best all inclusive hotel that I've ever been, I've been to Punta Cane Bahamas, Red Sea Egypt, Aruba, Utila,Varadero. Except the beach, everything is excellent,the food is very good with a wide variety of meats (beef, chicken,pork) seafood likewise (lobster,shrimps,calamari,octopus,ceviche mahi mahi etc.) Buffett is open 24 hrs., the variety restaurants are awesome and you do not need to book. Evening shows are good, any or all kind of drinks, had problems with one light and with the safe box and in five mins everything was solved We go back next year