Dreams Sapphire Resort & Spa

Stayed at the Dreams Sapphire resort and spa in Puerto Morelos from the 10-17th march from London to Cancun airport, having recently stayed in Dominican Republic in the Dreams flora preferred club this is miles apart in quality and that's gonna be my guide for the review as they're both the same chain of hotel in similar region Pros - hotel grounds are relatively modern, well kept and maintained, like a tropical garden with elements of it being inside and outside - cocktails from all bars are good quality, top shelf international brands like jack Daniels, Bacardi and aren't the typical pre mixed stuff -Staff are well trained, very polite and are at your bec and call and are always there to help -hotel isn't far from the airport and the hotel zone in Cancun eg Coco bongo -rooms are spacious, relatively modern -gym is above average for a resort gym - preferred club pool is lovely, much more secluded away from the main pool and lobby areas Cons Food -The food is really poor, especially in world cafe which is the main buffet, hardly any selection or variety and was disappointed with the lack of mexican options available, food was the same more or less everyday and was 10x worse compared to the world cafe in dreams flora in DR. Also the a la carte menus barring Bluewater grill were terrible, nothing appetising and I may be fussy but I couldn't find anything out of all the a la cartes that I felt like trying, in dreams flora I loved all the a la cartes and felt the menu it offered was way better. Barefoot grill below average, opens at 11:30am however I get there , chips are stale cold, again no real options like tacos, quesadillas hardly any mexican options, more stuff like burgers, hotdogs it felt more catered to American palettes. Burgers were okay, hotdogs okay not top quality meat but did the job nevertheless. I also had preferred club for the last two days so I tried the preferred breakfast at Bluewater grill and did think it was ok however the wait time was too long for a simple dish almost waiting a hour for eggs is a joke. On the food alone I wouldn't return . Room service - the food from room service wasn't great , not that I'm expecting it to be top of the range , however a burger I ordered from room service would come Lukewarm/cold after waiting 45min-1hr , I would expect it to come hot? Only used it once , didn't try everything but from my initial experience I didn't feel inclined to try again. Coco cafe - this is the on site coffee shop which sells sweet pastries, coffees ,drinks. Very poor, the cakes were stale, dry and tasted of nothing, pastries dry, waste of calories, coffees inconsistent, one day good next day terrible, also they don't have whipped cream? So no frappes with cream on top which I found really weird . Comparing to dreams flora, they had way better pastry options, cakes were way more delicious and made to order drinks were consistently made better there. Also note Coco cafe in dreams sapphire isn't 24hr, dreams flora one is 24hr. Revive bar- this is the sorbet/smoothie bar shop. The sorbets, the cheap artificial tasting rubbish, not something I would expect at a 5 star dreams resort. Didn't have the smoothies so cannot comment . They also sell cakes but bearing in mind how bad the cakes are in Coco cafe I assumed it's the same cakes so didn't try of course Barefoot grill - this is the poolside snack bar that serves burgers, hotdogs, pizzas etc. The pizzas are one of the worse pizzas I've ever eaten on all inclusive, when I saw burger cheese being used for the cheese I knew it wasn't a good sign, tasteless, cheap, bland. Burgers were decent , quite juicy and tasted decent, hotdogs decent also. The chefs also very slow to replenish foods running out like the fries there was a crowd gathering because the chef wasn't being hasty in replacing popular items. Again in Dreams flora in DR, barefoot staff were on point, pizzas were amazing, high quality, replenished quicker and overall quality of food was just better in Dreams Flora Pool areas - I went during spring break so this might be because of that , but the pool areas were overcrowded with spring breakers and wasn't the "relaxing" vibe I was anticipating, pool bar overcrowded with screaming drunk teenagers which just made it a mission to relax. I ended up paying to upgrade to preferred to access the adults only preferred pool away from the groups of teenagers Preferred club- I upgraded for the last two days to experience the preferred club , I gained access to the preferred club lounge which in all honesty, very old fashioned, dated and quite ugly. Comparing it to the dreams flora preferred lounge is like comparing a Ferrari to a Ford focus, night n day difference, the one in dreams flora was 10x more modern , had hot snacks also and games like Jenga, monopoly, books etc. the preferred pool access was the only good benefit. I paid 67usd for the upgrade so for the week that's about 350usd for a week to upgrade, and tbh I don't think it's worth the price in dreams sapphire. Rooms- we were initially in room 933 however we was having issues with dead wasps on the floor in our complex, we reported the issue and it wasn't sorted properly. I have a severe wasp allergy so I cannot be stung without severe repercussions, these wasps were everywhere and was playing hopscotch to avoid stepping on them. We requested a room change because this was a recurring theme which was granted. Overall I'm quite disappointed with this place, it being my second time in Mexico and having stayed at the dreams in Dominican Republic, flying further to Mexico over Dominican Republic to me isn't worth it, I do feel the hotels in DR are of better standard, I think also going during spring break has put a damper on this holiday for me, and therefore I probably wouldn't return to this resort or Mexico I would recommend dreams flora it's miles better in every way.

This place is amazing i will definitelycome back. The staff is super friendly and super attentive to your needs. Julio(bell hop) is awesome from the time we arrived he made us feel like we were home with family. The spa staff is amazing highly recommend getting a deep tissue or the hydro message. The drinks ......the drinks baby all I can say is Tequila. The food is great with so many choices there's something for everyone. The ocean front swim up was vacation changing never again can I go on vaca without being in a room like this the grounds is clean and beautiful however don't be alarmed when one of the native wildlife criss your path

We just held our daughter's wedding at Dreams Sapphire in Puerto Morelos. I can't say enough about how wonderful the staff was. The waiters, the housekeepers, bartenders, pool staff... everyone was accommodating and kind. They worked so hard to make every detail perfect... and it WAS PERFECT!! The best of all was the wedding coordinator, Lulu. She was incredibly experienced, knowledgeable, and endlessly patient with all of our questions and endless emails. She paid attention to every detail, and it was truly flawless. We had the ceremony at the Vista Del Mar Pergola facing the water. It was gorgeous, and the florist did a great job. Those flowers were then taken to the reception and placed on the tables, so they did double duty. The reception was held at the Preferred Pool, with beautiful lighting, table, lit dance floor and buffet. The night before, we had a welcome party in an area called Mayan Village, which was a beautiful garden where we had a more casual taco party and bonfire. The hotel videographer and DJ also did incredible jobs. All in all, an amazing place to have a gorgeous wedding. I should mention that we had about 95 people,and this included several small children. The hotel is extremely family friendly, and had great diversions for kids- water slides, mini golf, climbing wall etc. The hotel had a some wonderful baby sitters so their parents could come to the wedding, and a couple of families were able to get cribs in the room.

10/10 Would recommend and will go back. It’s beautiful and very clean. The service and staff were excellent, kind, friendly and helpful. All the food and restaurants were amazing. They have a ton of activities that differed daily with regular things like yoga, Zumba and water aerobics. There was never a lack of choices for fun. The entertainment nightly was also a ton of fun and entertainment staff rocked—huge shout out to Mar, Tony and Angel for making it so much fun. Miguel was an excellent bar tender at the swim up bar and Felix was a blast as a server at the pool. The staff was authentically having fun with the guests. We got a very good price on our package so the value was amazing as well. Fun for adults and families. Check it out!

We just came back from Dreams Sapphire and we chose this resort based on price and last years positive experience with Dreams Cap Cana in the Dominican. The staff is excellent, hard working and very polite,the food was very good. We are not buffet people, but we did o e morning and we're happy with it. All the restaurants had a nice selection on the menu. Only disappointment was the pad Thai and the burgers at the blue grill could have been a bit better. A large variety of beers were available plenty of hood quality spirits as well. The tooms are nice, linen and beds were comfy and plenty of hot water if needed. The pools are nice, we were preferred booking so we spent have the time at the quiet adult pool. The large open pool is nice but it can be a zoo especially now with the March break kids and families there. That was a big drawback! Now for the other negatives besides the hundreds of teenagers there. The beach is filled with Sargassum, so it smells and not so pretty, but plenty of beach chairs and beach bar near our building 3. That area was OK and they do try to clean it daily but if you walk 50 minutes to the right of the resort, you are in Puerto Morelos. Plenty of Sargassum until you get into town. This is a nice resort, last year's Dresms hotel at the same time had only a few kids, this year there were hundreds and it got bad starting March 14 and the parents are no better as well. Sunday night dinner at the Italian restaurant was disgracefullly loud. It was ear piercing. Hotel cannot control this but I probably will mot book Dreams again. But they do a hood job. Thx to Daniel and Carlos at the adult pool. Daniel at blue water grill and a big thx to Santos who chased me down in the Mexican restaurant to return my phone which I left on the table. The staff here is great and management does a good job here. Too bad Cancun caters to a disgraceful bunch from a country of over 350 million living close by