Dreams Sapphire Resort & Spa

I had an amazing experience at Dreams Sapphire, and a big part of that was thanks to Abraham. He truly went above and beyond to make our stay special. When he was our guide for the bike tour, he made it both fun and engaging, sharing great energy and making sure everyone felt comfortable and included. Beyond the tour, Abraham’s presence around the resort really stood out. In the lobby, he brought so much life with his dancing and interactions-it created such a welcoming and entertaining atmosphere that made each moment feel memorable. At the pool, he was just as attentive, working as a concierge and always checking in to make sure guests had everything they needed. His enthusiasm, professionalism, and genuine care for guests made a huge difference in our overall experience. Abraham is a true asset to the resort, and we’ll definitely be back because of the incredible service we received.

Had a great trip. Jacinto in El patio was by far the best waiter we had. Enrique the chef greeted us personally and discussed a special meal he likes to prepare. The resort itself is decent but the staff make it great. Close to puerto morelos, and the airport.

Absolutely loved this resort. Great family property with so much to do. Food was solid - best I've had at an all inclusive and I'm a very picky eater. Israel at the buffet made our breakfast amazing every morning. Leo at Himitsu was wonderful as well. I will definitely recommend this to my clients, including my destination wedding groups.

The resort staff was amazing. The entertainment group was 5 stars especially Abraham who went out of his way for the kids to feel included in activities. He also was training as Pool Concierge while we were here and did a great job. All the serving staff was fantastic in the buffet, restaurants and around the pool. The nightly shows were great. My overall rating is a 4 as the resort is a little dated in some areas and unfortunately the beach had lots of seaweed but that is outside anyone's control, they tried really hard to clear it every day. It would have also been ideal if the cabanas were included and did not have an extra charge . Food was good and lots of variety. Great family friendly resort

We had a wonderful stay at the Dreams Sapphire. The service was excellent. Every single staff member was so helpful, attentive and friendly. The resort was beautiful and impeccably clean. The pool activities were fun. The food was great. I loved the water slide, it was great that adults could use it too.