Dreams Sapphire Resort & Spa

We loved the hotel, we saw animals on trees every morning, lizards, coatis, my kids lived them. Poop entertainment team is excellent!! Daytime and nighttime shows as well. For us the best restaurant was the buffet with the kids. Italian restaurant was a bit disappointing, but other than that I can not say any negative about the hotel. We really did enjoy our stay, staff are really nice!

Staff was truly amazing especially the Concierge at the preferred club Lupita helped my family upgrade to a swim out suite, that made our trip amazing, restaurants were top tier my favorite was the Grille and the fresh catch of the day. Atmosphere was laid back and peaceful. Staff was professional and courteous, I would definitely book another trip at this resort again.

Best staff ever at the Rooftop pool, our bartenders Santos and Victor were simply amazing.

My family and I (with a small child) just returned from a week at Dreams Sapphire. Overall, we had a great stay. We have stayed in different all-inclusives in Mexico and this one stood out in particular for the amazing service, good management and rooms that are well-situated. ALL of the staff we encountered (concierge, housekeeping, room service, baggage handlers, servers and bartenders) were all incredibly friendly and helpful. Concierge Dany, babysitter Daniela, and Jesus and Martha at the beach bar really stood out for us. Also, the swim out rooms facing the beach are amazing. Of course, there are some things that could be improved (the food by the pool is not great). We had no problems with noise, all was very clean and well-maintained.

I have just returned from this hotel and have to say it was lovely. ALL of the staff are amazing, with nothing too much trouble. They were always smiling and helpful. Food is tasty (no chips - what a pleasant change!). Room was cool and comfortable and WIFI was really good and free throughout the hotel grounds. The only thing I was disappointed with was the beach - it was fine for a dip, but I like to snorkel and this was not possible. The reef is about half a mile out (too far to swim to) and you have to pay to be taken out there by boat, which is fair but expensive if you want to go every day. The spa is very expensive as they are used to charging prices the Americans don't mind paying. Small gripes though, as this hotel is really very good.