Dreams Sapphire Resort & Spa

Great vacation. Food and service were amazing. Very clean and beautiful property. Pool was also really nice. Staff was great.

The staff is very friendly and the food and drinks at the resort were very good, but the overall experience was unfortunately diminished by the seaweed issue the resort is experiencing. While the resort took steps to clean up the beach, the smell was over-powering and almost ruined the week. We booked a beach vacation and had no access to a beach. The entire resort smelled like a sewer. I think that the resort should let guests know in advance, we would have booked a trip elsewhere had we known we would not have access to a beach and would have to endure a terrible smell all week. Go into town in Puerto Morelos and book a snorkel trip - the water out at the reef is clear and we saw tons of different fish. The staff at the hotel advised us to take an Uber to the town rather than a taxi because it would be significantly cheaper and it was very easy. The tours available to book from the hotel are much more expensive than booking something in town.

Overall a great experience. Main restaurants can be a little limited choice wise if youre a fussy eater but they will accommodate and make changes where they can. Staff were excellent and friendly for the most part. Blue water grill upgrade a must.

Lovely resort, second trip there, from the UK which says quite a lot. Hasty departure resulted in an iPhone that wanted to stay longer. Dreams Concierge service (Leslie) absolutely excellent at getting back to us, and organising getting the phone back to us as well. Tour operator weren’t great at helping, but the hotel when we contacted them direct were amazing. Whole stay and experience last time was the reason for returning again, we weren’t disappointed. Dreams really do go the extra mile in terms of entertainment too. Not our last stay with them, dependably a great stay, as ever. Thanks again!

We are currently 3 days into our 10 day stay here. I have waited to compete this review in the hope that things would improve. On arrival the staff were VERY welcoming and helpful. We were shown to the preferred club lounge because we had booked to stay in a preferred club suite. We received our welcome drink and the check in staff informed us of what the hotel had to offer and talked us through the map and restaurants. This felt to be of a great, high standard and at first we were impressed. We were then shown to our room. On arrival to the room it was a little bit of a shock after such a great welcome. The rug has what looks like blood stains on it. We immediately made great use of our slippers provided because the floor does not look/feel like it has been mopped for weeks. Our feet were covered in dirty/dusty/ sandy debris. The furniture is extremely worn and the couch looks stained. We made our way to the pool for the children to blow off some steam after a long plane journey. The sun lounger cushions look very old, stained and covered in bird poo. We thought we were just tired after our travels so we went for a quick bite to eat and then thought we’d feel better the next day. The sun loungers still don’t appear to be cleaned, neither does the floor around them. The sun loungers still appear to have LOTS of bird poo splattered all over them., meaning it’s not just a ‘one off’. The next day, our children went into the pool and have been cut quite badly on the unkempt tiles in the pool, multiple times. One of the cuts is quite deep and we received first aid for this one. The first aid guy saw us carrying our son out of the pool and came over to help. A big thank you to him for his help. We are currently making our way through a packet of plasters. On our 2nd full day here we have still not seen anyone attempting to clean the loungers or the pool. We were playing with sinkys in the pool and whilst diving down we can see the amount of dirt/ bits of rubbish lying on the bottom of the pool. It makes you not want to go in. The beach is covered in seaweed, which is unavoidable and not their fault but it means there isn’t another option for cooling off/ refreshing yourself in the humid heat. The room appears to have been cleaned on both days being here but the floor is still filthy and you have to wipe your feet before you get into bed. The ‘blood stained’ rug is still there. The good part about the holiday so far is the food and drink. The bar staff/ waiters are EXTREMELY friendly and nothing is too much trouble for them. The food has been good so far. The Italian and the world cafe are the ones we’ve tried so far and we have enjoyed both. We have been to other 5 stars in Mexico and unfortunately this hasn’t come close to the others we have been to.