Dreams Sapphire Resort & Spa

Let me start by saying we are not pool people, but they had red flag for the ocen the whole time we were there and we totally understand, weather was not nice, so our only option was the pool. Even tho I understand they can't control the weather, they do can control the pools water temperature. Unfortunately weather was very cold the full week we were there and all the pools were freezing, there was nobody in the water cuz water was so cold. I understand its hard to heat a huge pool but for the price you pay l'm sure they can afford it, implement a system for when weather is not warm. No ocean for us, which is totally fine, its not under the hotels control but also, not pool for us. We went all the way to Cancun to sit on the beach chairs. The biggest problem was, we were with my little nephew, he's not even 2 years old, so we thought the kids club was going to be ideal, the pool and the water "games" looked great, but water there even colder than the rest of the pools. We paid for a swimm out room, water was freazing also. You will think for private pool, if its a cold day you get warm water, nop, not at all. When eating breakfast we heard a Manager arguing with staff about the pool temp and he was asking to call the Engineer and fix it but that never happened. The 8 of us had lunch at the Bluewater restaurant, we all had different food and boy did we all got sick. The barefoot grill restaurant smells so bad, that we decided everyday to take a big loop to not pass by it, the smell of burnt, old, overused grease is overwhelming. I don't think its the most sanitary Hotel. French restaurant... I bet service with other staff members was good, but the waiter we had the two times we eat there was terrible, we saw the rest of the people happy and eating their food but we had to be over 2 hrs to be able to eat, service was delayed, drinks were delayed, waiter was MAI. Second time we eat there we we walked out, main course never came! Food was good but service not at all. We complain about it with the Food and Beverage Manager and the solution was, we will make a reservation for any Restaurant you want, only just at 5 or 9 pm... haha come on, you don't need a reservation for those hrs, at those hrs the Restaurants are empty so that was so ridiculous. Their go to for complaints is a reservations to Restaurants, instead of actually doing something to improve. Overall the staff is very very friendly, hats off to the breakfast buffet guys, every morning very welcoming, friendly and helpful. Hotel is nice, food is ok, I mean it's Hotel food... but I don't think I will ever go back. We have tried the Dreams Tulum and that was a disaster, we tried now the Sapphire and it was just ok, if in the area the best option is the Dreams Jade, no question about that.

Had a fabulous time here with my extended family for a week. We paid plenty extra and got a villa which comes with a butler which is critical if you want control of dinner reservations because you have a big group. Our butler Adrian was very attentive. My people enjoyed the spa services. The upscale restaurants were all fine and the world cafe was excellent for a dreams. Reasonable nighttime entertainment. Preferred club upgrade was a must for my family. The guy who rents the cabanas was very helpful and Ivan at the world cafe was also very attentive. Avoid UVC at all costs. The beach is fabulous and macine raked daily for the seaweed. The resort is spotless and the staff were very very attentive. Their Superbowl special event was spectacular. They had lots of pop up treats. If you have little kids and can afford it the villas are very nice because they have their own pool and its easier to keep an eye on them. Its a large enough place to have all the nicer ammenities but not so big you have to take a cart around. I have a largish family and they can be critical but everyone loved this place.

We recently hosted our wedding at Dreams Sapphire with 76 guests, and it was the experience of a lifetime. If you are looking for a resort that combines a beautiful layout with a staff that truly treats you like family, this is the place. The Wedding & Planning Team Our wedding planner, Lulu, is a total professional and a miracle worker. We dealt with the stress of our luggage not arriving, and Lulu met every obstacle with a solution and a smile. She also went above and beyond for our decor. Due to high winds, my tall centerpieces were going to be cut down. My mother suggested painting gold bricks to weight them down instead—Lulu didn't hesitate, said "yes," and made it happen perfectly. She is the reason our vision came to life! Exceptional Service Coming from a family of servers, we have very high standards, and the staff here exceeded all of them: Corinna (Dining): She served our rehearsal and wedding and was, hands down, the best server we have ever had. She memorized everyone’s drink orders and was incredibly timely, kind and so so sweet. Alberto & Laura (Pool): These two made our guests' daily experience so special. They were attentive, kind, and kept our large group happy all week. Dining & Nightlife Tips The food at the specialty restaurants was great. Pro-tip: The restaurants are popular! Our group would check in, get a buzzer, and head to the coffee shop to relax until our table was ready. Our guests also raved about the variety at the buffet. A note on the nightlife: I should have done a bit more research here—there isn't an actual "disco" on-site. However, the Sports Bar is open until midnight with a DJ. While I personally would have preferred it to stay open a bit later, it was probably for the best that my guests and I did not stay up any longer lol The Resort & Beach The resort is impeccably clean and very easy to navigate. We traveled in February, and the beach was beautiful. We saw some seaweed complaints in other reviews, but during our stay, it was not an issue at all. One thing to note is that the resort is full of lush vegetation and beauty, which means lots of wildlife. We saw coatis, birds, and I even had a surprise opossum visitor in my bridal suite! The staff does a great job of controlling the birds at the pool, but you have to understand that the animals come with the beautiful environment. We loved the nature-filled atmosphere. Thank you, Dreams Sapphire, for making our wedding week so seamless and memorable. We’ll be talking about this trip for years to come!

We enjoyed our early February stay in the preferred club area with an ocean view. It was a clean, spacious, and comfortable room, with a mini bar refilled daily. The gracious and friendly staff really stood out, and so we wanted to give a few recognitions: When I misplaced my phone Adrian from hotel security and Israel from the rooftop were both extremely helpful. Moises and Franciso were fabulous in El Patio Mexican Restaurant, and Ivan's service in the buffer area was great too. Victor was the bartender for the rooftop infinity pool swim up bar and lounge area and he was terrific and attentive. Be sure to bring some extra bills along to show your appreciation for the great service with a tip or two! We also used the spa and enjoyed the hydrotherapy and relaxation massages, which were well worth the time. We were there as a couple and found the adults areas of the result quiet and relaxing, which is just what we were looking for! If you want more activity the main pool area was always hopping, and at night there was nice mix of shows and live music. We got a great package deal through Delta Vacations to help make this trip a good deal. We'd love to return sometime!

We stayed at Dreams Sapphire Resort & Spa Cancun as a group of four couples and unfortunately the experience was extremely disappointing from start to finish. Upon arrival, three of our four couples were given the wrong room type. Despite bringing it to management’s attention right away, there was little urgency or genuine effort to correct the situation. This was ultimately corrected with no rhyme or reason. The issues continued throughout the trip: A shopping excursion that was supposed to be scheduled for us was never arranged, so we paid $200 USD for a taxi just to make it happen ourselves. We were upcharged $300 USD for wine at dinner, even though we were told it was included with our room package — and the main guest on the reservation wasn’t even present at the dinner. 3 of the 4 rooms never received welcome gifts. We were unable to use the advertised resort credits. Two rooms experienced active construction noise daily (jackhammering and tile cutting). One room had no hot water. We were denied a plate at the lunch buffet for not wearing shoes and a blouse, while children were running around in swimsuits — some even sleeping in the buffet area. The standards felt inconsistently enforced. We also paid extra for the Preferred Club, and it simply was not worth it. The elevated service and added value that are supposed to justify the upgrade were not evident, especially given the number of unresolved issues we experienced. The only true saving grace of the trip was the great company we were with and the exceptional wait staff at the main pool and at Bluewater Grill — Felix, Laura, Eduardo, and Dominicano. They were attentive, fun, professional and the reason parts of the trip were still enjoyable. Unfortunately, the positive interactions with a few outstanding staff members cannot outweigh the overall experience. We would not return, nor would we recommend this resort to others expecting a true 5-star stay.