Dreams Sapphire Resort & Spa

We held our small 50-guest wedding at Dreams Sapphire this year and had an unforgettable experience. Our wedding coordinator, Lulu, was knowledgeable, responsive, and considerate in how she helped guide us through the process and brought the wedding that we envisioned to life. During the welcome party, the wedding, and the reception, Lulu was present and helped take care of every single detail. We could not mentioned the welcome party and reception without talking about how special the staff made us feel. Dania especially was the most amazing server we've ever experienced. She made us feel so special and taken care of. The next day, many of our guests came up to us to tell us the same great things about her. We hope to see her again when we come back to visit. Our wedding DJ, DJ Rudy, was phenomenal as well. He pulled together the broad mix of music requests from the different languages and cultures represented and had the dance floor moving all night. It was an unforgettable night. The resort as a whole was a breath of fresh air from every day life. We stayed for about a week and had an overall amazing experience. The staff was so kind and friendly. For the first night, my mom could not stop talking about Omar, who helped get her bags to her room. For some people in my party, this was their first experience visiting Mexico. We're so happy that Dreams Sapphire made their first visit such a positive and memorable one.

We played some fun guessing games with Eduardo. We won the first game, but lost the second and third games. It was so much fun!

Beautiful hotel with exceptional staff, but impacted by spring break atmosphere The hotel itself is lovely and the staff are truly outstanding. Every single member of the team was warm, professional, always smiling, and genuinely happy to help with anything you need, no matter how small or unexpected. Their attitude really makes the experience feel special and well cared for. However, during our stay, the presence of spring break groups significantly affected the overall atmosphere. Late-night noise, shouting, and disruptive behaviour around 2–3am made it difficult to fully relax and enjoy the holiday. While I understand the business side and the need to accommodate different guests, this type of environment does impact the experience for those looking for a more peaceful stay. It’s important to say that this is absolutely not a reflection of the staff, who handled everything professionally and remained consistently excellent throughout. Overall, a beautiful place with amazing people, but the experience may vary depending on the time of year and type of guests staying.

Our stay at Dreams Sapphire Resort & Spa was overall a great experience with just one notable drawback. The resort itself is absolutely beautiful—everything was clean, well maintained, and the grounds were stunning. From the pools to the beach areas, you can tell the property is well cared for. The staff truly made the trip even better. Everyone we encountered was incredibly friendly, welcoming, and always willing to help with anything we needed. Their level of service did not go unnoticed and is a big reason we would consider returning. The only issue during our stay was the presence of a large group of high school spring break travelers. Unfortunately, many of them were intoxicated, loud, and at times rude, which made it difficult to enjoy some of the amenities—especially getting to the bars and relaxing in common areas. This created a more chaotic atmosphere than we expected. This was not a reflection of the staff, who handled everything as professionally as possible. However, it may be worth considering how the resort is marketed and booked. Hosting weddings and relaxing vacations alongside large spring break groups may not be the best combination. Overall, it’s a beautiful resort with amazing staff, but the experience may vary depending on the crowd during your stay.

Older property but had very good service. Rooftop pool/restaurant access is not included with preferred room booking which was not clear to me when I booked. Swim out pool water is not heated so paid extra and did not use.