Dreams Sapphire Resort & Spa

Our stay was great!! We purchased the Preferred package, which included the private rooftop pool + bar + lounge (with a sushi restaurant) located in the same building as our room, and would recommend it 10/10 times! At the swim up bar, make sure to request Victor and Santos!! They will certainly get you right! Salud!

Cancun was a great way to relax and the resort met all our needs. The couple massages were a great experience. The excursion to the Mayan temple was excellent

First I will say its beneficial to get the transportation from the resort because the moment you get your bags there are salespeople working on commission for taxi services and excursions at the airport. Thank you Dreams Sapphire and Amstar Transportation for educating me on what to do in advance. The location was about a 20 minute drive from the airport. Once we arrived I immediately noticed the decor of the resort was mid century modern with a zen like feel to it. The furniture, the arched doorways, and the brightness of it all made me feel like I was on vacation right away. Check in was fairly quick and easy. We arrived early so our room was not ready but the concierge secured our bags and allowed us to enjoy the amenities of the resort right away. The rooms were well designed, the mini fridge was stocked daily, and the staff did an excellent job of cleaning the room and restocking toiletries when requested. The resort was a great value for the money. The majority of the staff went above and beyond to make accomdations for me and my family. I enjoyed the nightly entertainment especially the dance lessons taught by Abraham. I really felt like I learned some good salsa and bachata dance moves. The shows shut down around 11pm and the sports bar and all other bars closed at midnight. This is a family resort. If you are looking to party all night you might be at the wrong resort. My absolute favorite part of the resort was the bike riding tour held either in the moring or afternoon. Abraham also hosted the bike tour. He gave us some history about the Marine Biologist College nearby, took us to the Marina were we saw some local fisherman and their fresh catch for the day, we heard an interesting story about the lighthouse, and finally was able to get some souvenirs for a fair price. Some other standouts for service were Damon at the Mexican restuarant. He was knowledgeable, happy to be there, and offered excellent service (best dinner service all week). Ivan and Zach in the main dining rooms worked very hard and always had a smile on their faces. Antonio, Jesus, and Rodrigo at the pool bar were always having fun and cracking jokes. Darling at the revive café was respectful and also had great service. There were two staff members who were rude. I've decided not to mention them by name but I did tell them about themselves respectfully. They are working hard consistently so a little frustration from them is not acceptable but certainly relatable. Be aware that the beach during this season is pretty much unusable for swimming. The seaweed was prominent in sight and smell. With that said I was aware of this before I got there so I was not suprised. You can take an excursion to Isla Mujeres which is not affected by the seaweed. There you will find pristine beaches with beautiful views. I would suggest setting up the excursion with the resort even if you find cheaper prices elsewhere. The resort gives you the hospitality/service/amentites you paid for. Off site excursions will not reciprocate that and you will probably be disappointed. The only reason this resort did not get 5 stars was because of the food allergy issues. My son has a shellfish allergy which we made the concierge aware of during check in. They gave us an allergy pass just as described when I researched this online. At diner in the main dining room the allergy discussion did come up but it was not reinforced by the chefs. The grill they use to make steaks ,burgers, and breakfast omelets were cross contaminated with shrimp every day. I know this first hand because I ordered the shrimp daily and watched them cook it with an array of other foods on the same grill. Needless to say my son had no option for custom orders in the main dining room. We had a similar experience at the Hibachi restuarant where we made the chef aware of the shellfish and he still proceeded to make shrimp on the same grill he cooked the chicken and steak on. They were apologetic and attempted to fix the situation but we just decided it wasn't worth it for us to take the chance so my son just ate elsewhere that night. Hyatt needs to fix that ASAP because food allergies can be fatal. We packed the epipen but nobody wants to be sick or hospitalized on vacation especially in a foreign country.

July 2026. Absolutely awful. Do not book this hotel at the moment due to seaweed (sargassum) problem. It is severe. We had to move as it stank so much. Tolerated it for 3 days then enough was enough. Beach completely unusable. Sat by pool and just the smell was so awful. Hotel gave us a refund on remaining dates and we then booked further north up coast (30 mins away) and clear sea!!!!

Absolutely amazing couldn’t recommend enough The entrainment team are absolutely amazing making the holiday even better special mention of Abraham for his very good dancing skills and trying to teach my boyfriend how to dance🤣 he’s really great and mar who’s also really great and very good fun and David who is very good and really good fun and also great all of them are amazing and great fun And edgar who is absolutely amazing and super lovely super welcoming and just overall amazing and will miss him lots !! He works super Super hard