Dreams Sapphire Resort & Spa

Brilliant hotel with great facilities and brilliant staff. A real highlight was the kids club which our kids just loved. Special shout out to Fanny and Mich who were excellent with them.

We’ve just returned from an incredible stay at Dreams Sapphire, 11 nights in paradise! We were truly blown away by the beautiful and well maintained surroundings, exceptional service and fantastic food. The resort and restaurants were out of this world, but the wonderful staff truly made our holiday. Absolutely nothing is too much trouble! A special mention goes to the Explorers Club team – Fanny, Mich, Nancy, Ya Ya and Sophia. They were fantastic with our 3- and 11-year-old children, who had an absolute ball at kids club and often preferred being there to spending time with us! Their care and genuine enthusiasm were exceptional. Such a fantastic, hard working team. The entertainment team, especially David and Tony, also deserve huge praise. Their energy, friendliness and enthusiasm felt authentic and consistent from morning until night. The food was excellent, with plenty of choice and a high standard throughout. Our favourites were the Mexican, Blue Water and French restaurants. For drinks we loved Barracuda bar on the beach, always much quieter than the pool bar and any cocktail you can think of lovingly hand crafted! Dreams Sapphire exceeded our expectations in every possible way and we would visit again in a heartbeat.

We loved the week we spent in our preferred club oceanfront swim out. We were in room 204 in building 2. The room was very clean and spacious. Any maintenance requests were tended to quickly. Bascilio took us on a tour of the resort by golf cart and he handled our luggage with care! Martha and Antonio both served drinks directly to our swim out and provided us with amazing service. I would definitely book this room again just for the service at the swim out with the amazing view. I loved all the restaurants but the French restaurant was my favorite! The French onion soup and apple tart are the best! We got a free hydrotherapy session with our preferred room. Lizabeth guided us through our session and it was one of the best hydrotherapy sessions I have gone to at a resort. The bike tour to Puerto Morales with Edwardo was also great! We went to several shows while on the property including the cloud show and magician. Both were great! The only issue I had with the resort was the air conditioning did not appear to be working at several of the restaurants and the PTAC units had visible fault codes.

I had an overall great experience at Dreams Sapphire. This is a very chill resort which I enjoyed. Food and entertainment felt like enough. Rooms cleaned and our AC worked well. Lots of spaces in the resort are outside- lobby- bar, etc. this was odd to me at first but I appreciated the fresh air by the end. Bike Tour is a must! Everyone was super nice!

The most nurturing and friendly staff you have ever met. They welcome with a smile and treat children with kindness and respect. Crafts and activities with care! Our kids could not wait to spend time with Mich, Fanny, Sofia, Nancy and Yaya.