Dreams Sapphire Resort & Spa

The very best part of Dreams Sapphire is the staff. They are outstanding! Special shout out to Mar and Abraham on the Entertainment Team, Eloy in the Bluewater Grill and all the bus boys. Everyone was wonderful - kind, helpful and friendly. The Entertainment Team did a great job when it rained and clearly were prepared for anything. Tipping never made any difference in the service you received - they treated us well at all times and really make this resort what it is. The beach was lovely- very little sea weed. There were plenty of loungers at the beach. We also really enjoyed the Adults Only pool - the staff really looked after you and the pool was a relaxing spot to hang out. The food we ate everywhere was very good - especially for a resort where they were serving so many people. We did not have a bad meal. And it was nice that you did not have to make a reservation. That being said we waited about an hour for a table at Portafino. We knew that so we planned ahead. The only issue with our room was that the shower leaked, leaving the bathroom floor covered with water. They said they sent maintenance to fix it, but we did not notice any difference. Other than that our room was fine and well maintained during our stay. The resort is a bit older but they have done a great job of maintaining everything. The other issue was the person who tried to get us to come to their sales talk. She was initially fine but when we said we were tired and and hungry and would be happy to speak with her later but not right at that moment she became angry and very rude. Not a great way to start our stay, but it went uphill from there. The resort location is good. Easy trip to Cancun or Playa Del Carmen. Overall this was a great place for my family trip. The resort is very kid friendly, but if you book a Club room you can use the adult only pool and have a more relaxing experience

We stayed at Dreams Sapphire for a music festival for the fourth time and are always impressed by the quality of food and service. Highly recommend the outdoor breakfast in the common area and the outdoor lunch by the pool for some good authentic cuisine. All of the restaurants are great as well, especially the world cafe for some variety any time of day. The rooms are always very clean with turnover every day and plenty of everything you need including complimentary robes and slippers. The beds are comfortable and the rooms are very large with plenty of space for sleeping and sitting with friends. The staff at Sapphire are top-notch. Absolutely wonderful people who want their guests to have the very best experience. We used the gym and were impressed by the cleanliness, service there, and the machines and equipment available. We did not visit the spa this time but will try to next! Make sure to stop by the swing bar to meet Jamie!!

Abraham was pretty enthusiastic and entertaining and we enjoyed the time we took his class!! He was very helpful and kept the vibes awsome! Love to see him more!

This resort has a true family of staff that cares! They take excellent care of the guests and want to see the everyone there is taken care of and having a good time.

We stayed for 10 nights. Fantastic experience mad even better by the staff. Sandra and Francisco in the main bar, Antonio and Jaime at the beach bar were especially good. Please visit these guys and give them plenty of tips because they deserve it!!