Dreams Sapphire Resort & Spa

Our stay at Dreams Sapphire got off to a very rough start. Unfortunately, the resort was experiencing a power outage when we arrived, which made for a disappointing first impression. Checking in without power, AC, and normal resort operations was frustrating, especially after a long day of travel. That said, once things got back to normal, we ended up having a very enjoyable vacation overall. The biggest highlight of our trip was the entertainment team. They did an outstanding job keeping guests engaged throughout the day with activities, games, and events. A special thank you to Mar, Eduardo, David, Sergio, Arturo, and Abraham, led by Tony. Their energy, enthusiasm, and friendliness made a huge difference and helped create many of our favorite memories from the trip. Mar was incredibly sweet and an absolute delight to be around. Whether she was leading an activity or simply interacting with guests, she always brought a warm and welcoming energy. She made every activity she was part of more enjoyable and left a lasting impression on our family. We really loved the bike tour to Puerto Morelos. We were disappointed that we couldn't participate on our first attempt because some guests ignored the "first come, first serve" process. Fortunately, we were able to join the following day with Eduardo and it was fantastic, Eduardo did an excellent job and made sure we were all safe. David was fantastic during the water aerobics and water volleyball activities. His energy was contagious, and he did a great job getting everyone involved and having fun. Sergio was equally impressive. He seemed to be everywhere, constantly helping with activities, keeping the atmosphere upbeat, and making guests feel welcome. His positive attitude and kindness never went unnoticed, and he played a huge role in creating the fun, friendly vibe around the resort. There were a couple of areas where the resort could improve. Our room in Building 7 was extremely far from the pools and main activity areas. The walk became dreadful, especially when making multiple trips throughout the day. We also booked a room with two double beds and found them surprisingly small for a family of four. We would have much preferred a king bed with the sofa bed configuration, but unfortunately the resort was unable to accommodate our request. Despite those challenges, we had a good vacation overall. The entertainment staff deserves tremendous credit for creating such a fun atmosphere and helping turn what started as a frustrating experience into a memorable family trip.

We just returned from Dreams Sapphire Cancun, and while the resort itself is beautiful, the true highlight of our vacation was the people. The grounds are lovely, the pools are great, and we had a wonderful overall experience. The food was fine…not bad, but not the standout of the trip. What made this vacation memorable was the staff, especially the entertainment team. I've stayed at plenty of resorts, but I've rarely encountered a group of people who worked so hard to make guests feel welcomed, included, and valued. Mar deserves special recognition. She might as well be a therapist in addition to everything else she does. I was having a difficult day during our trip, and she took the time to listen, show genuine kindness, and make me feel seen. That level of care goes far beyond any job description. She also brought incredible energy to every activity and had a gift for making everyone feel included. I don't think I'll ever forget how wonderful she was to me. Toni was equally amazing. He never passed us without checking in to see how we were doing or asking if there were activities we'd like to see added to the schedule. One day, my daughter mentioned that she really wanted to do archery. By the next afternoon, he had already arranged to have it on the schedule. That kind of attentiveness is rare. Sergio, Arturo, David, Abraham, and Eduardo were all exceptional as well. It's hard to put into words just how welcoming they were. If we return to this resort, it will largely be because of the environment they created for our family. One thing that especially stood out was how they treated one another. I had the opportunity to speak with some of the trainees, and every one of them talked about how generous, patient, and supportive the entertainment team had been. To me, that says even more than how they treated guests. It speaks to who they are as people. The entertainment staff also worked incredibly hard. One small suggestion for management: please give them microphones by the pool. They spend hours leading activities and trying to engage guests, often shouting at the top of their lungs so everyone can hear. Honestly, it looked exhausting and probably isn't great for their voices. Despite that, they never complained and never seemed to lose their enthusiasm. They deserve the tools to do their jobs comfortably, and guests would enjoy the activities even more if we could hear them clearly. Outside of the entertainment team, Felix at the pool bar was fantastic…warm, attentive, and always friendly. Carlos also went out of his way to make sure our family was comfortable by the pool and had a great spot for both us and our kids. At the end of the day, beautiful resorts are easy to find in Cancun. The people who make you feel like family are much harder to find. Thank you to everyone at Dreams Sapphire who made this such a special trip for our family.

Amazing. Chilled atmosphere. Staff so attentive and friendly. Fast service. Clean and big rooms, maids go out their way to make it spotless. Bell boys, concierges and reception staff so friendly go out of their way to help you as well as bar and restaurant staff. Always something to do.

We had a great time celebrating our anniversary here. We booked the club level & I highly suggest it. We had access to the nice rooftop pool & the adult only club pool. The grounds near the club pool are beautiful. If you are interested in hanging out on the beach, that won’t happen here. The beach has tons of seaweed & the water is murky . I knew the beach would have seaweed, but this was worse than I expected. The pools are great! The room was nice, the food was good. The restaurants were all good. Service was just ok at times. My favorite restaurant was Portofino, the arugula salad was awesome, my husband enjoyed the filet. Himitsu hibachi was a little disappointing. You don’t order off the menu, everyone gets shrimp, beef & chicken for the main course. The beef was tough, service for drinks was very slow. Take advantage of the free shopping tour. It’s about a 5 hour tour. We reserved from the amstar rep. You stop at a jewelry store & tequila shop & then spend about 3 hours on 5th Ave . Tons of shops & restaurants. The beach club had great service with an amazing view of the ocean. The entertainment was good & the staff throughout the resort were great. Shout out to Victor at the rooftop pool & Victor at the bar between Bordeaux & Himitsu. They both went above & beyond with service!

Had an absolute blast. We stayed in the Clubs & Villas section with access to the private areas. To my wife and I, it was worth it. The pool was quieter and far less crowded. The small restaurant was probably the best food we had at the whole resort. Add on the higher quality liquor, and it was great. Santos at the Sky Bar was just amazing. You could tell he genuinely wanted us to have a good time. Very good at his craft, especially for a wife who gets choice paralysis. He was all over it. We’d come back just for him. Thank you Santos!!!