Dreams Sapphire Resort & Spa

The resort was great! Location was not but if you just stay in resort was perfect . Food was a disappointment as wanted more Mexican or authentic food choices . Buffet was best of all food choices

This property does not live up to the Dreams brand. Upon arrival to walking the grounds to food, there is disappointment. The staff lacked overall finesse and a high level of customer service. The gelato machine was broken and had been for over two weeks- there were times they were out of food we ordered, and there was no real catering to the guests-there were no night pop-up drink stands or dessert stands and very limited/low level entertainment. Although the sargassum was nothing that they could help, there was no overcompensation for it- pool chairs were few, entertainment was non-existent overall, and several restaurants had poor service and long waits. We were told to use the app, which give inaccurate info about who was permitted and who was not to restaurants. The room was only serviced twice and lacked extra comfort- not enough robes/slippers, basic patio furniture with no cushions and there always seemed to be plates and cups laying around, which led to birds and other animals visiting. It was said that the hotel had been recently taken over by Dreams, but much more attention needed to be put into training, grounds, entertainment, and overall level of service. It was a disappointing stay.

We had a wonderful dinner at Bordeaux at Dreams Sapphire. Our server, Eleuterio, did a fantastic job and made the whole experience even better with his attentive and friendly service. He was engaging, personable, and truly made the entire experience fun. The food was delicious from start to finish. We really enjoyed the French onion soup, the pork medallions, and the salmon, and our absolute favourite was the crème brûlée. Everything was so tasty and beautifully prepared. It was a lovely dining experience and one we would definitely recommend.

My husband and l thoroughly enjoyed our vacation at Dreams Sapphire. lt is a wonderful, family friendly, all inclusive resort with so many activities for young to old. We especially enjoyed the evening shows and the variety of amazing restaurants and cafes. ln the future we would want to return with our grandchildren!

We stayed with our family (in laws, senior parents, and my sister in law with her family of 3 small children). They had their own issues with the villas (major construction) but I’ll speak to our experience (married couple, no kids). The layout was lovely. Not a huge resort but not small. It’s very clean. There are cameras everywhere. I felt safe at all times. Staff are very friendly. There are lots of activities for kids. The main pool is quite large. The swim up bar was lots of fun. The buffet was okay. We eat healthy and lots of protein. It was hard to find protein options for breakfast aside from eggs. I did like the omelette station. The fruit selection got noticeably smaller each day. The à la cart restaurants were lovely. We never had to wait long. (Either as a couple, group of 4 or group of 9). My father in law did get us reservations some nights but the nights on our own weren’t an issue. We were premium and didn’t see any real benefit of it other than having access to the premium lounge. They had top shelf liquor there. The food in there was very basic. I wanted to do the sushi class but we were told we didn’t have access to that area of the resort. We found this strange because they advertised the classes on the app and website. The coupons we got for bring premium we felt weren’t useful. They advertise $250 off but it’s maximum amount for say a massage or romantic dinner. We had a swim out room with ocean view. It was lovely and very large. I loved the artwork. Unfortunately, I slipped and fell one morning going to the washroom. There was a leak in the bathroom ceiling. We had told staff about it the day prior and were assured it was fixed. They turned the AC off and that seemed to fix it afterward but then the room felt warm. It was very windy while we were there so pack hair ties / clips if you have long hair. The pool restaurant was okay. Not a lot of selection and I had a child rip tongs out of my hands to cut me and take food. The blue water restaurant was good but some of the day shift staff weren't friendly. The wings were epic! The evening staff were amazing though for dinner and I truly enjoyed my meal. The resort is definitely family focused. If we weren’t traveling with little ones we wouldn’t have stayed there. The sports bar was more like a shoebox night club. Sadly no food at night. It was still fun though. The coffee shop was great for morning iced coffee but we never found the ice cream shop they advertised. We were told it was at the smoothie place, then told to get ice cream at the buffet. (Not the same). Not many lizards or iguanas like other resorts. Walking along the beach was wonderful but the seaweed got progressively worse each day. There were tractors out there trying to maintain it but it seemed like a loosing battle. They started piling the seaweed right in front of our view so that wasn’t pleasant. Would we go back? No. Would we recommend it to families? Yes.