Dreams Sapphire Resort & Spa

Dreams Sapphire has turned into a deplorable mess! The resort was refurbished in the restaurants and Atrium area The rooms are deplorable! We have stayed here before but this visit was a complete disappointment!! This Resort is a Free For All Smoking all throughout the resort No dress code at the Borduex restaurant and there are kids in this restaurant as well Himitsu we ate there 2 nights and both nights kids dressed in swim still with no shoes on and kids sleeping on pillows while rest of family ate- we heard guests ask for pillows so there kids could sleep No Rules at this restaurant as well as the entire resort! Save your money and go elsewhere this resort is a chaotic mess of kids everywhere doing whatever they want There were kids outside at 10pm with no parents barefoot in swim suits walking around by themselves- little kids at that There was entertainment nightly and we tried to enjoy but kids screaming, yelling, running around the area as you watch the entertainment in the Atrium It was completely unnecessary and chaotic with what should of been enjoyable Guests smoking all throughout this resort - disgusting!! There are no rules the guests do as they please throughout this entire resort Had we known Dreams Sapphire was so rundown and like a SunScape with kids galore we would of NOT booked here The beach was a complete mess seaweed in piles with trash up on the shore We are seasoned travelers yes seaweed is beyond anything but nature BUT the resort did not touch it for the first 3 days we were there and then they have a tractor that runs with a pick up of seaweed behind it mid day for hours back and forth Just what you want to hear all day and the deisel fumes This went on for the entirety of the afternoon- not early morning but when the guests are on the beach The smell was awful cause the seaweed was not touched until the third or fourth day were there Nothing relaxing about the day at the beach with a loud tractor and diesel smell all day This resort is just falling apart on so many levels! They have a Impressions building and that is where they concentrate their time and energy on Its kind of a joke cause the price you pay for Impressions to stay at Dreams Sapphire you could stay at a Villa kind of laughable since the rest of the resort is deplorable and a chaotic mess!! Our room was awful- dark, dingy, furniture beat up and the drawers didn’t even close we had our clothing in Stay Elsewhere!! You have been warned!! And know we are UVC members for 15 years and we received nothing different as anyone else who booked here! Shame on Hyatt for running a runned down 2 star at most resort It’s to bad! Shame on Hyatt this property needs help!!

Service was amazing!!! Wonderful resort! Friendly and respectful staff. Perfect place to celebrate a family wedding!! Thank you Dream Sapphire!!

Dreams Sapphire was an absolute amazing experience for my family and friends. We had a little over 100 people at our wedding and everyone was taken care of. A huge shout out to the AMAZING Veronica Prado who was there from the beginning helping my wife and I plan our dream wedding. We could not have asked for a better wedding coordinator! All in all, we would come back to this resort in a heart beat. The staff were amazing and the resort itself is beautiful!

We got married at Dreams Sapphire, it was amazing. Lourdes and her team were wonderful. Our guests had an amazing time and still talk about the wedding and resort almost a year later. Highly recommend this resort.

We loved our stay at Dreams Sapphire. The staff here is top notch. We have been to 7 other resorts in Mexico and Punta Cana and this was by far our favorite. We had a Preferred Master King Ocean front Suite and the room was incredible. All the food at the specialty restaurants was served hot and was delicious(the onion soup at Bordeaux was to die for!) We did the buffet most days for breakfast and lunch and thought the options were plentiful and the food was good(better than most other resorts we have been to). Being that we did not travel with kids we spent most of our time at the Preferred pool and really enjoyed it. Also enjoyed the bar by the ocean for late afternoon drinks, Antonio and Jaime are a whole vibe and we loved hanging out by them. Honestly I was on the fence of booking because of some of the mixed reviews, but this ended up being the first resort my husband and I both said let's go back next year.