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Paradisus Cancun in Cancun, Mexico

Imagine warm white sand between your toes, the crisp burst of ocean air as the surf rolls ashore, and the perfect sunny skies of the Caribbean, and you will picture your first morning at Paradisus Cancun. Nestled between tranquil Nicuhpte Lagoon and the sea, enjoy Mexico's natural splendor while immersing yourself in the lap of luxury. Bright rooms are inviting and spacious, with a design that embraces both the simplicity of modern elegance and the wonderfully relaxed ambiance of the tropics. Sunlight flows through sliding glass doors, while a step outside will lead you to your private terrace and breathtaking sea views. Stylish bathrooms offer deep soaking tubs as well as tantalizing rain-showers, while plush king-sized beds ensure a perfect night's sleep. Complete with all the modern entertainment options, friendly personalized service, and the warm beach just steps away, enjoy pure tropical bliss with your stay at Paradisus Cancun.

Start your day with a sunrise round of golf at the resort's 9-hole course, then as the sun warms the surf, sit down to a hearty breakfast at Naos, where delicious international cuisine is served daily. Stroll down to the beach to stretch out under the sun, or dive in, take some surfing lessons and have an exciting afternoon. Venture out for a fascinating day of snorkeling and scuba diving alongside stunning marine life, and discover the stunning beauty of the Mesoamerican Reef. Uncover the amazing history of Cancun with a trip to the Museum of Archaeology, followed by a day tour of the nearby Mayan ruins of Tulum, Xel-ha, Xcaret, and Coba. In the afternoon enjoy a leisurely yacht sail along the coast, play a friendly tennis match, or enjoy a cocktail and watch the sun set at any of the five bars. That evening enjoy the perfect dinner, whether fabulous cuisine crafted by the seven-Michelin-starred chef of Passion, the enticing sushi and Asian menu of Bana, or the contemporary Mexican delicacies of Mole. With an amazing day behind you, sit back and relax, enjoy the cool, starry evening, and imagine what your next day will bring at Paradisus Cancun.

Location of Paradisus Cancun

Paradisus Cancun
Blvd. Kukulcan, Km. 16.5 Zona Hotelera
Cancun, Mexico

Nearest Airport: CUN

Amenities for Paradisus Cancun

  • General Information
  • 794 Suites
  • Dining
  • 4 Bars
  • Poolside Dining
  • 24-Hour Room Service
  • Swim-Up Bar
  • 7 Restaurants
  • Sushi Bar
  • On-Site Amenities
  • Beauty Salon
  • Spa on Property
  • Laundry Service
  • Gift Shop
  • Fitness Center
  • WiFi
  • Live Entertainment
  • Boutiques
  • Tennis Courts
  • Gardens
  • Car Rental
  • 4 Pools
  • 9-Hole Golf Course
  • In-Room Amenities
  • Turndown Service
  • Air Conditioning
  • Direct Dial Telephones
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Flat-Screen Televisions
  • Coffee & Tea Facilities
  • Activities
  • Kayaking
  • Sailing
  • Tennis
  • Windsurfing
  • Scuba Diving
  • Snorkeling
  • Canoeing
  • Tai Chi
  • Yoga
  • Table Tennis
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Conference Facilities
  • Family
  • Children's Programs
  • Babysitting
  • Kids Pool
  • Kids Club
  • Nearby
  • Historic Sites
  • Shopping
  • Nightlife
  • Marina
  • Interests
  • Beach
  • Hotels

Reviews for Paradisus Cancun

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TripAdvisor Traveler Review Rating Reviewed 1 day ago

Absolutely a great time. The food was wonderful and had fantastic service!! Extra special thanks to Market Grill and Coco’s bar, Sergio knows how to take care of his guest. You will not be disappointed here.

Colleen R

TripAdvisor Traveler Review Rating Reviewed 1 day ago

We stayed in the Royal Service Section for a long weekend in March for our anniversary. I recommend upgrading to the adult only, Royal Service section if you are traveling as just adults. The benefits include a private check in, breakfast / heavy appetizers / sweet treats and drinks in the lobby area, use of the Palapa Restaurant, and use of water circuit in the Spa. I am not sure that we utilized the butler service to it’s full potential but we were set up with a palapa for the weekend at the pool, and with dinner reservations. Our butler did not check in with us during the day, or follow up to see if we needed or wanted anything. We were not looking for over the top fawning, just a basic touch base. Paradisus did step up their game for our anniversary dinner at Market Grill, and with champagne and rose petals in our room. I loved the churros for breakfast in La Palapa and the delicious passion fruit margaritas. My one wish was that there was an adults only restaurant for dinner. It was hard to leave the peace and service level of Royal Service tower to go to the main section for dinner.

ionx - Minneapolis, Minnesota

TripAdvisor Traveler Review Rating Reviewed 1 day ago

I recently went with my family of 4 to the Paradisus Cancun. We stayed in a Family Concierge 1 Bedroom Suite for 6 days. For the last 3 years, we stayed at The Reserve at Paradisus Palma Real in the DR (I'll refer to it as DR throughout). In the DR, we had such wonderful service, beautiful large clean bedrooms, amazing fresh fruit tropical drinks, the best butlers, and, well average food. We wanted to see if the Paradisus Cancun could give us some variety and still be as wonderful as the DR. We thought this hotel and facilities were absolutely beautiful with few exceptions. The lobby in building 3 is spectacular. Everything is clean and well maintained. I'll walk you through my overall experience and why the service was terrible. **Check-In** Upon arrival we had a very nice welcome and private check-in in the family concierge lounge. The lounge is not as easily accessible from the pool as it was in the DR and also did not have any windows or a bartender making amazing drinks. This was nice benefit in the DR. In Cancun it was a nice facility with a self service bar (that we never used), and had some food throughout the day. It also had a nice area for children under 5. That area was too childish in design for my 7 and 10 year old. Check-In was quick and painless, they offered a bottle of vodka, rum, or tequila to take to our room and introduced us to our butler. **The Room** We had an ocean front one bedroom suite with one balcony off the living room and one very large balcony off the bedroom. The room was very clean. The one bedroom suite in the DR was more than TWICE the size. I asked that they bring in beds for my children and they converted the living room to a bedroom. The convertible couch was tiny and would never accommodate 2 children comfortably. With the beds in the living room there was no room for anything else. In the DR, with the beds in the living room, we still had a couch, large coffee table, small dining room table and wet bar. The DR had a massive walk-in closet, huge bathroom with 2 sinks, and a large walk in shower and separate soaking tub. The toilet in the DR was in a separate small room (WC) which was very convenient. In Cancun, there was a much smaller bathroom with only a tub and a single sink. The tub had a rain shower head which was very nice. This is a huge difference in living space when the price was very similar. So over all, i'd say we were disappointed in comparison to the DR. I also wonder if we were not given the room type we should have had. **Food** The food in the Naos which is the buffet style service was good. Breakfast service was much better than the DR. In the DR the buffet style area was so huge and had so many options it did not have a cozy feel. If felt more like they were feeding the herd. In Cancun, it had a better feel, but it had fewer, but higher quality options. The rest of the restaurants were underwhelming with the exception of the peking duck at Enso which does not compare to NYC peking duck but was really good. The mexican food at Mole and Blue Agave was really good too. Bana was good as long as you don't expect NYC sushi. The pool food at Sunset Grill does not qualify as food. Remember the hockey puck hamburger from high school lunch and the cardboard pizza. The pizza was better in the high school cafeteria. The only edible pool food was the amazing guacamole and probably the best chicken nuggets ever. Tempo which is an additional charge restaurant with Michelin stars was good. We had a few outstanding dishes at Tempo, but some were below average. They served us seared tuna that we ended up sending back because the texture and flavor was way off. The person playing the piano at Tempo was so incredibly talented and it made the whole night better. **Drinks** The drinks were a major disappointment in Cancun. In the DR, everything was made with fresh fruit and not the artificial corn syrup mixes as used in Cancun. When they made a pina colada in the DR they put fresh pineapple in the blender. In the DR they also had the high quality blenders that did not leave big chunks of ice in the drinks. I love a good daiquiri or dirty banana and the bar tenders were not as skilled as in the DR. Also, in the DR, some of the bars and bar tenders were very kid friendly. My kids love ordering all of the same drinks without alcohol. In the DR they could easily get service at the bar. The bar tenders in Cancun paid more attention to the drunk people ordering tequila shots then my children (okay i was that drunk person a few times). I needed to help my kids order drinks a few times when they get such a kick out of doing it themselves. **The Service** This is where Paradisus Cancun fell very short. This may sound snobby to some, but the extra money I paid to have a butler was a total waste of money. I think they actually made my stay more stressful. The first day we arrived, we asked them to reserve dinner between 7 and 8 at every restaurant for our stay. Every day was a mistake or issue that I needed to spend time working out. They always had one excuse or another as to why mistakes were made. I needed to be very persistent on my vacation. This is an additional service that the hotel offers so you can relax. In the DR, they got the reservations right, they learned the food and drinks you liked and surprised you with things at the pool or beach like a plate of sushi or shrimp cocktail. In the DR, our butler had a cabana reserved for us each day with towels. In Cancun they charge you $130 USD for a cabana by the pool which included pool food service which was terrible. They don't let you take food from Naos back to your seat. There was no place to go for anything fresh unless you go inside. The cabana is a way to extort more money from people who are already paying a lot. I asked my butler if I can get tacos from Blue Agave to the pool and they said NO. It is a strange rule to have when the pool food is so bad. Some of the waiters were very good, but a majority would give you a warm welcome, ask if there is anything at all they can get you, and then completely forget or never return. This service was very disappointing. No one cared at the hotel to improve it. We still really enjoyed our vacation and spending time with family, but I will not be returning to Paradisus Cancun. Next year it will either be back in the DR or looking for a new experience.

Josh M - New York City, New York

TripAdvisor Traveler Review Rating Reviewed 1 day ago

The service and attention to detail was outstanding. The food was amazing. Never bored as there are so many options of different cuisines and restaurants complete with unique decor. When we were relaxing on the beach, the waiters always ready to take our drink orders and deliver it back to us without delay.

KZ1964 - Ottawa, Canada

TripAdvisor Traveler Review Rating Reviewed 1 day ago

This was my last visit ever to an all-inclusive resorts. The price is insanely high and what you get is an old hotel, tired rooms and food & drinks so bad we ate nothing and went to eat at a restaurant outside the hotel. We had one drink during our visit--a Gin tonic--and it was mediocre. We wanted wine but the house wine is worth $3 cost a bottle (yes, a bottle, this is not a joke) and we just couldn't drink it. When we left, the line up at the checkout counter was at least 30 people, and since it's an AI and we consumed nothing, I just left only to be stopped at the door because I didn't have permission to leave until the checkout counter gave me a stupid little paper so we had to walk back in and wait. And wait. I think by that point smoke was coming out of my ears. Anyway what this all means is: if you've ever been to a real hotel (i.e. not a AI) and enjoyed it, you will not enjoy the Paradisus. It's just a different world where they charge you a fortune for third rate quality.

HappyNomad7 - Playa del Carmen, Mexico

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