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Paradisus Cancun in Cancun, Mexico

Imagine warm white sand between your toes, the crisp burst of ocean air as the surf rolls ashore, and the perfect sunny skies of the Caribbean, and you will picture your first morning at Paradisus Cancun. Nestled between tranquil Nicuhpte Lagoon and the sea, enjoy Mexico's natural splendor while immersing yourself in the lap of luxury. Bright rooms are inviting and spacious, with a design that embraces both the simplicity of modern elegance and the wonderfully relaxed ambiance of the tropics. Sunlight flows through sliding glass doors, while a step outside will lead you to your private terrace and breathtaking sea views. Stylish bathrooms offer deep soaking tubs as well as tantalizing rain-showers, while plush king-sized beds ensure a perfect night's sleep. Complete with all the modern entertainment options, friendly personalized service, and the warm beach just steps away, enjoy pure tropical bliss with your stay at Paradisus Cancun.

Start your day with a sunrise round of golf at the resort's 9-hole course, then as the sun warms the surf, sit down to a hearty breakfast at Naos, where delicious international cuisine is served daily. Stroll down to the beach to stretch out under the sun, or dive in, take some surfing lessons and have an exciting afternoon. Venture out for a fascinating day of snorkeling and scuba diving alongside stunning marine life, and discover the stunning beauty of the Mesoamerican Reef. Uncover the amazing history of Cancun with a trip to the Museum of Archaeology, followed by a day tour of the nearby Mayan ruins of Tulum, Xel-ha, Xcaret, and Coba. In the afternoon enjoy a leisurely yacht sail along the coast, play a friendly tennis match, or enjoy a cocktail and watch the sun set at any of the five bars. That evening enjoy the perfect dinner, whether fabulous cuisine crafted by the seven-Michelin-starred chef of Passion, the enticing sushi and Asian menu of Bana, or the contemporary Mexican delicacies of Mole. With an amazing day behind you, sit back and relax, enjoy the cool, starry evening, and imagine what your next day will bring at Paradisus Cancun.

Location of Paradisus Cancun

Paradisus Cancun
Blvd. Kukulcan, Km. 16.5 Zona Hotelera
Cancun, Mexico

Nearest Airport: CUN

Amenities for Paradisus Cancun

  • General Information
  • 794 Suites
  • Dining
  • 4 Bars
  • Poolside Dining
  • 24-Hour Room Service
  • Swim-Up Bar
  • 7 Restaurants
  • Sushi Bar
  • On-Site Amenities
  • Beauty Salon
  • Spa on Property
  • Laundry Service
  • Gift Shop
  • Fitness Center
  • WiFi
  • Live Entertainment
  • Boutiques
  • Tennis Courts
  • Gardens
  • Car Rental
  • 4 Pools
  • 9-Hole Golf Course
  • In-Room Amenities
  • Turndown Service
  • Air Conditioning
  • Direct Dial Telephones
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Flat-Screen Televisions
  • Coffee & Tea Facilities
  • Activities
  • Kayaking
  • Sailing
  • Tennis
  • Windsurfing
  • Scuba Diving
  • Snorkeling
  • Canoeing
  • Tai Chi
  • Yoga
  • Table Tennis
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Conference Facilities
  • Family
  • Children's Programs
  • Babysitting
  • Kids Pool
  • Kids Club
  • Nearby
  • Historic Sites
  • Shopping
  • Nightlife
  • Marina
  • Interests
  • Beach
  • Hotels

Reviews for Paradisus Cancun

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TripAdvisor Traveler Review Rating Reviewed 6 hours ago

We had a wonderful overall experience at Paradisus Cancun. The staff was absolutely incredible. We purchased the family concierge plan had two adults and four teenagers in adjacent rooms. The staff including Fernanda and Violeta accommodated all our needs and booked all of our food reservations and special events for us. They could not have been more pleasant and spoke English very very well. The entertainment at night was far better than other all inclusive resorts we have stayed at. The poolside event coordinators we also a lot of fun to be around. Daniel, Marco, Omar, and Hector kept the poolside events running amazingly smoothly and participated daily with us at volleyball. Hector took us on a kayak tour in the lagoon which not only was fun but very informative. He knew a lot about the local area and was good at explaining that history. At dinner we were treated like royalty. Andres at the morning buffet was great and always had a new local drink for us to try every day. The bar staff never gave you a hard time if you asked for the top shelf tequila or other drinks. They also had good knowledge of many different types of mixed drinks. Our housekeeping staff also did a great job keeping us in tip top shape. Jesusita was our main housekeeper and she did extra touches everyday when we returned to our room. The food was very good at the restaurants and the buffet was very typical of that you would see at an all inclusive. You can definitely feel the European flair in the buffet with many sliced meats cheeses and other more exotic items that Americans tend not to be used to. If you had special dietary needs they also would do everything in their power to accommodate those needs. I travelled with my wife and two teenager daughters and two of their friends and everyone had favorite meals from different restaurants. This is our second stay at a Paradisus resort (first one a year ago in DR) and we would definitely try another one of their resorts. The mangement seem to treat their staff well and it shows through in their attitude to the resort guests. As always you will find some people that will never be happy but even in observing those cases the staff handled themselves professionally. I highly recommend this resort.

Chris J

TripAdvisor Traveler Review Rating Reviewed 1 day ago

Let me start off by saying this resort was absolutely gorgeous. The lobby, the rooms, the beach, all of it. And the staff was incredible. Every single staff member that helped us was so kind and down to earth. It felt like they genuinely cared. The room was beautiful, but the bath pretty much didn’t fill up at all which was disappointing. Also - on the lower level of the adults only side, the area directly outside of our room smelled like complete sewage. It wasn’t enough to complain about, though. We got the Royal Service all-inclusive and it was great. The only disappointing things were 1) we had no clue about the “butler service” so this put us at a disadvantage for renting our cabanas and 2) we were not entitled to the swim-up bar drinks unless we paid. That definitely sucked. My main problem with the resort was the food. It did not taste good, it was not good quality, and I’ve been sick to my stomach for a week now. The best food in my opinion was the buffet. The restaurants where you have to make a reservation were just not good. Also - the staff at guest services and the front desk don’t seem to communicate at all. We’d get a phone call about the same matter literally within seconds of each orher by different people. The amount of times our phone rang was genuinely disruptive and obnoxious. Also, we booked an excursion and NOBODY told us it was cancelled due to wind. We waited for our transportation for 20 minutes and finally went to ask and were told it was no longer happening. This was so upsetting because this was our last day and we had no time to book anything else. Overall I’d definitely recommend this resort. It is gorgeous and the wait staff, bartenders, and servers were absolutely wonderful.

Emily R

TripAdvisor Traveler Review Rating Reviewed 1 day ago

We loved our stay and our butler Daniel was a big part of that. Orlando the waiter at the royal service pool was great and attentive. The resort was very clean and the food was terrific. I would absolutely come back.


TripAdvisor Traveler Review Rating Reviewed 1 day ago

Nice hotel, very clean, staff very friendly. A bit hot in some areas inside of the hotel. The buffet needs more variety, same food almost daily. Since it's a 4.5 star hotel, I don't see lobsters/crab or large shrimps in Naos during my stay and the food wasn't too impressive. I'd like to see improved quality and variety of food in the buffet area.

Donniejing - Toronto, Canada

TripAdvisor Traveler Review Rating Reviewed 2 days ago

First off I should note that I love Paradisus La Perla in Playa Del Carmen. I think the level of adoration I have for that property has slightly skewed my ability to be unbiased with this property. My husband and I decided this year to try a different Paradisus property. We have gone to La Perla in Playa Del Carmen x2 now. The room: cozy and relaxing. Spacious and bright. The curtains do a great job at keeping any light out if you want to sleep in or keep the room colder while your out (amazing AC btw). Beds were comfy, pillows were a little too soft my my liking, but they do offer other pillows if you call the concierge. The rooms were cleaned daily and VERY well. Towels are a little rough (not super soft), but it's not the worst thing. All toiletries are by Terry Mugler, very nice smelling products. Nice big balcony that overlooked the beach. It felt a little empty and felt like it was missing something (had to nice chairs to sit and relax). The mini fridge is stocked with snacks and drinks. Should you need it replenished, you just call and ask the concierge. At La Perla in Royal Service they have the room set up with a mini bar, stocked with all kinds of booze (it's wonderful). At Cancun you need to ask for it and it will most likely appear in your room (but maybe only if you have a butler looking out for you). The bathroom had a curtain that covers the shower and can be moved from the outside; basically exposing who ever is naked in the bathroom. This is not an issue if your very close to whoever your sharing a room with. Also it should be noted that the bathroom door and the toilet door were sliding doors and do not lock. Overall the rooms were quite nice and almost up to par with La Perla. The restaurants: I should mention that I am a chef who also works in the FOH in NYC. So I have very high standards when it comes to service and food. Short version: I thought La Perla was far better in terms of food and service. That were so many times that hospitality blew me away at La Perla. Here at Cancun I never had bad service, but I only managed to remember a handful of names. MOLE restaurant was by far the weakest of the food choices, it was so very hot and VERY dark. I am used to restaurants that are poorly lit (work in NYC), but MOLE was a whole other level of dark. Food was bland and boring. Market Grill at dinner time was fantastic, great array of meats to choose from. The friendly serves bring over large skewers of meat and slice tabelside. The chef even came out and crafted a special quinoa salad for us that was delicious. TEMPO the only restaurant on property that is not part of the all inclusive. This meal was to celebrate our anniversary. The staff went above and beyond in terms of hospitality and service. We were greeted with sparkling wine and promptly seated. The sommelier was very knowledgeable. We choose the tasting menu with wine pairing and it was around $180 per person. The chef even came out at the end of the meal to say hello. (I will write another more in depth review of tempo). FUEGO was another spot we ate at for dinner. This was Peruvian inspired and the food was very good. Don't skip the Ceviche; The chef even made a special vegan Ceviche for us to test (apples and plums; We are not vegan, he just wanted feedback). Dimly lit, but not in a bad way that MOLE was. Overall a good experience. LUNCH/Breakfast : Options are a little more limited than La Perla. We opted for room service one day (decent, nothing terrible nor memorable). La Palapa (royal service only) Lunch was bad, the pizza crust was like eating a stale cracker and the burger was terrible as well (I know I know, why did you order pizza and a burger in Mexico!! In my defense the menu made it sound good. Kobe beef burger (not kobe) dressed with truffle mayo (no truffle or mayo on burger), foie gras (that was missing too) there were some other toppings as well that made it sound tasty) But this was no where near the burger I received; what I got was bland and boring. Now on the other hand La Palapa for breakfast was amazing. Service was fast and friendly. Food was yummy and there were lots of great options (great French toast, really good eggs Benedict and some Mexican options). NAOS for breakfast and lunch were decent (buffet), I found that lunch had some of the better options as opposed to breakfast. Blue Agave for lunch was so good we went x2. Great small tacos and frozen drinks. The mushrooms, pepper and cheese quesadilla was like crack. There was also a gelato booth you could get ice cream from all day. At night they made crepes and waffles. DRINKS: My biggest complaint about the trip is the inconsistency of the mixes drinks at the property. I recall La Perla having fantastic drinks anywhere I ordered them. At Cancun the same drink tasted different everywhere and even when I went back to the same place it would taste different than the one I had before. I found out on the last day that they use bottled lime and lemon juice for all the drinks (it's not hard to understand why from a food cost and labor stand point. But nothing beats fresh lime in a margarita). Entertainment: We managed to catch a few of the shows before dinner and they were nice. Nothing crazy exciting, but for a hotel, they were decent. We did the "Eco Tour" with Hector. He was such a sweet guy, very friendly and made everyone pumped about the kayaking. It was fun, but very exhausting. There was also a wine class and tequila class; very informative and fun (led by Iran the Sommelier of TEMPO, he is a great teacher and keeps things light and fun. Your also lucky if he's working TEMPO if your eating there). Sometimes they set up a buffet outside for people to eat while they watched the shows. ROYAL SERVICE: I tell everyone that they should book royal service. You get a private pool, private restaurant, private lobby and check in. You also get a butler to help with just about anything. Galdino was our butler and he was fantastic. Very helpful, made our reservations and gave us little slips under the door to remind us. Helped with excursion ideas and other reccomondations. There is also a bar and food area at the royal service lobby that is great for relaxing and grabbing a drink. They make fantastic cafe lattes in the AM if you ask. They change out the food thorough out the day and it varies day to day so you do not get bored. Property: The hotel grounds are big and spacious; They are also very well groomed. It would have been nice if some of the enclosed areas had better AC. The trouble is the lobby areas are like a giant terrarium and they get very humid and hot. There are several bars all over the property; some of them are open very late. They all have good sound proofing however, so no need to worry. There are also several shops in case you forgot something or want a souvenir. There are several pools to choose from and the cabanas are so relaxing. Make sure to ask your butler to book you a cabana in advance, they book up fast. Off PROPERTY: Across the street is Aquaworld. Great choices for all kinds of water activities. We did the parasailing, jet ski and speed boat/snorkel trip (jungle tour). It was so much fun and worth the money. There are even Aquaworld kiosks around the property of Paradisus. Talk to Adi, she is funny and has great suggestions (she is biased about the snorkling and scuba, since she loves it). You can ask the front desk to call you a cab; have them take you to La Isla shopping center. Very safe and fun tourist shopping mall that includes a high end section and a part that has great souvenir shopping. You can also book a trip to Xcaret from the hotel (see my other review about that, a MUST do excursion in my opinion). Sorry if this was too much info, but I like to have more info than too little. I hoped this answered some questions and provided some insight to the property. Overall it was a great stay, but at the end of the trip I couldn't help missing La Perla. Big shout out to Iran the Sommelier of TEMPO for his great hospitality. The chef from the hotel restaurants Edwardo was very nice and made some special meals for us. The chef from Fuego, chef Alan, crafted a tasting menu for us and we even got to try some new dishes. The manager Carlos was also very hospitable and on top of guest service. The manager of La Palapa, Daniel, was also fantastic. Daniel made sure our breakfasts were superb. Thank you to the Executive Chef Hector for checking in on us to make sure our vacation was going well. And of course our butler Galdino for making things so easy and effortless.

Matthew O

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