Paradisus Cancun

9/10Hotel 10/10service food always good can you stop people from using the own speaker it is very unpleasant today i have douch bag music rap country and musulman wow PLEASE STOP THIS Valentin maya stop this because to much music to much style it chaotic

I have been to a variety of resorts in the area and this is definitely my favorite resort! Paradisus is truly a Paradise! Something to keep in mind, I do not look for a party hotel and enjoy relaxation during my Cancun vacation. If you are looking for crazy parties, this may not be the best place. Furthermore, I always stay in the adults only - Royal Service area which is separate from the general hotel area, so this review is based on that. Having said that, this hotel is fantastic! Environment There are a lot of beautiful decorations, water and plants inside the hotel. Whether it is raining or extremely hot outside, I love the fresh feel and atmosphere. The Royal Service has its private hall lounge area with pools of water, plants, beautiful lights, alcoholic beverages and a mini buffet. It looks and feels like a garden in a faerie tale. There is a large main hall with beautiful greenery and pools as well. My favorite restaurant (Bana) is hidden amongst the plants right in the middle! The hotel boasts a lot of cabanas that are brilliantly located around the pool and beach area in the Royal Service area. They are not guaranteed for the entire stay, but depending on occupancy you should be able to reserve it for a big part of it. Food There are tons of restaurants, an amazing buffet and little snack areas with coffee and ice cream set up! I recommend the restaurants Bana and Fuego. The Royal Service area has its own private restaurant, The Palapa which serves delicious custom made breakfasts and lunches! A lot of the restaurants like Palapa, Nao and Fuego face the ocean which is makes the experience that much more enjoyable. Service Truly a highlight of this establishment! The management and the team here are fantastic. I have come to this resort for the past 10 years and the service never changes. Always amazing! Everyone is always friendly and trying to go above and beyond in every aspect of the experience. Take the waiters at the pool for example, they are checking in as our drinks get lower and quickly bring another round when we need them. I have never had faster and friendlier service anywhere else in Cancun. They have a button to call a server in each cabana, and I never have to use it as they consistently appear out of nowhere. Beach The beach area is extensive with room for 2 lines of beds, a nice gap and the area for people to walk near the water. The water is pretty clean and the beach is nice. No rocks. The only downside is that it’s windy, but that’s common for Cancun. (tif you want less wind and calm water, go to Isla de Mujeres) Potential Improvements Overall I love this place, but there is always a little bit of room for improvement. A few quick suggestions: 1. Expand the gym area. The trend is heading towards working out, even during vacation. 2. Add a smoothie shop. I think the additions for gelato and coffee are awesome! Take it to the next level and add a smoothie place with healthy veggie options. 3. Add a hospitality room so that people can change and go to the beach if the rooms aren’t ready. I have seen other hotels doing this.

We just had the best experience at this resort. The all inclusive package was spectacular and food and drinks were amazing. Usually all inclusive packages can be iffie. This was top of the line. Wine was actually served out of a bottle. Loved the pool service and cabana service was impeccable. Would love to stay there again for sure!! Highly recommend it.

If you are looking for an amazing hotel, that is clean, beautiful, and has class this is your place. I am from Boston, Massachusetts and I had know idea what to expect coming to Cancun. The staff are bilingual and treat you like a King (or Queen.) The food is amazing, we ate mostly all meals at the buffet restaurant called Naos. This not your typical lousy American buffet this is a 5 star buffet with amazing food and a rotating menu. Every day was a different selection and i have never eaten so good especially traveling. I would like to mention our server who we had many times while dining, Martin Ku Can, who we also became familiar with, was the best server I have ever had anywhere hands down. The hotel should be very proud of their staff with members like Martin. The beach is clean, the pool is amazing and I have never seen staff keep a hotel so clean. So in closing, I wouldn't stay anywhere else here, I hope to come again very soon and we are sad to leave!

Overall this is a very nice hotel, very clean and beautiful floral arrangements throughout. Our room was in pyramid 1 which was a far walk each day to pyramid 3 where all the restaurants were located. Check in was pretty quick, but our room wasn't going to be ready till 3pm. We were given our bracelets( much nicer than the plastic ones at other all inclusives) and we headed to the beach. Very nice beach except for the mounds of seaweed. I'm not sure why it wasn't cleaned up daily. It wasn't very nice to walk through it to get to the ocean. Beach service was excellent. At 3 pm we headed to the lobby to receive our room key, and there were very long lines. There should be a designated area where guests who are already checked in could pick up theirs key. Room was clean and the bed was very comfortable. We had a studio room with a small refrigerator, cooktop, microwave, coffee maker and sink. There was a hot tub on the balcony that we tried to use, but took forever to fill. We gave up after 10 minutes. The bathroom is very small, definitely needs some improvements. The shower/tub is awkward to get in and out of. The main pyramid is very dark at night, be careful walking through Bana. The resort has the feeling of being in a shopping mall, definitely not the open air beach feel. It also has incense burning everywhere, if you are sensitive to strong smells this is not the place for you. If you are not at the beach or pool, you feel trapped inside, there is no air movement at all. The breakfast buffet was excellent! Egg station, smoothie station, make your own Bloody Mary or Momosa. Lunch and dinner buffet were good also. The specialty restaurants were a big let down. Market Grill looked so promising, but a lot of the meats were flavor less. Bana as well was disappointing. We tried Blue Agave and Vento too. The drinks were very weak even after asking for a stronger pour. Gelato was very good, and the snack bar by the pool was good too. The Michael Jackson show was excellent! The performers did such a great job. Every employee was so friendly and helpful, really great service! I would recommend this resort to families, but for me I would choose to stay at an adults only resort. There were just too many crying babies everywhere.