Paradisus Cancun

I cannot say enough amazing things about our trip and this resort. We truly felt like we were in paradise. The service was incredible. Alejandro at Naos was absolutely the best!!! He took care of us so well. We never had to wait for anything. I could not believe the service. My family and I were very impressed. Daniela took care of my daughter on her birthday for her kid's facial. It was AMAZING. They treated our Birthday girl like a Princess. Thank you for that. The service on the beach was incredible. I can go on and on about Sergio and Asustencia. I miss them! They took care of all our needs. I want to say that Paradisus Cancun is definitely above many of the other hotels. It's immaculate. So clean and beautiful. The food was perfect. We had the best food with many delicious choices. Our room was in building 3 on the 8th floor. Totally perfect location. We were extremely pleased. The housekeeping service was phenomenal. They really know how to take of you while you are on vacation. I would more than recommend Paradisus to anyone thinking about traveling to Cancun. It was so worth it. Please tell Sergio on the beach hello from the Zamorano family. Orlando also was amazing at Naos. Our vacation was perfect. Thank you. The Zamorano Family

This hotel is beautiful but old and there are few things that make it nice but not worth the money you pay for. Rooms: the rooms are ok but nothing wow. It was nice that we had ocean view but the buffet was below and it smelled like food all the time (not good). Also the AC installations were right outside so it was pretty loud. The beach: It was beautiful white sand and we always found a place to sit and relax. However, the ocean was very aggressive and the wave would pull you in.. can be very dangerous. Thanks god the lifeguards were there all the time! The servers at the beach were very attentive; they did earn their tip. Food: we went to almost all restaurants. Tempo was amazing as well as the mexican cousine restaurant. The rest not so good. The buffet was not that good, it did had a lot of variety but it wasn't delicious in general. Couple of times they did have one dish here and there that was ok. Customer Service: I think this is what we liked the most. The staff, the servers were sooo nice , helpful and humble. We enjoyed talking to them. The pool: the pool was nice but most of times very busy. It was hard to find a spot. I will mention that the hotel grounds and facilities were very clean all the time. A lot of workers! Entertainment: they did had something every night and it seemed ok. For me it was an "ok" experience, hanging out with my sister and her family made it nice because that's what mattered to me but when it comes to the overall experience it should be cheaper given what it actually is.

The resort was exceptional! The food was amazing, the best restaurant was the Peruvian restaurant called FUEGO but my Boyfriend loved the Asian restaurant outside by the beach called ENZO. The servers are all so attentive and they will cater to all your needs. If you want good service at a bar, visit EMMANUEL who works at the bar in the middle of the resort with the big tents and the red lantern lights. He made me drinks until I was fully satisfied with one he called the "Emmanuel special". I'm not a big drinker but I like a fruity tropical drink and that's exactly what he made me. If you are young and want a party scene definitely go to the swim up bar, we made friends with other visitors and the bartenders are just as fun. The service was exceptional. You just tell the workers or the servers what you want and they will accommodate in any way possible. The room was clean and even without a view of the beach, the view we had of the Cancun strip and the ocean was just perfect. We will definitely be staying at all Meliá resorts because their chain is just that amazing.

I went with 5 girlfriends celebrating 50 and 60 year birthdays. We had 3 rooms and the hotel was able to get us altogether. We had a lagoon view on the third floor where we enjoyed amazing views of the sunset each night. Check in and out were a little slow but they give you a cold beer while you wait! The food did not give anybody stomach problems. Our favorites were Mole and Fuego. Breakfast buffet at the Market Grill each morning where we were treated like princesses by Martin and Fernando. Beach side our waiter Sofiano was great, bringing numerous Mojitos and buckets of ice cold bottled water. I enjoyed an amazing massage in the spa with Justina and a water aerobics class led by "Magic Mike". We also saw the Michael Jackson show, very entertaining with Cirque de soleii quality dancers. The resort is dated but it is also charming, kind of like going to Mexico in college! ( in the 80's!) Our room was comfortable, the lobby and open areas are not air conditioned but most of the time you could find a refreshing breeze. We went on a snorkle and Isla Contoy excursion. Great! Jauquin at the concierge desk was very helpful in setting this up. It was a nice break to do something different and see more of the area. Next time I want to do the underground cave trip. Our four night trip was under $1,000.00 including airfare from Houston. I think we definitely got our moneys worth!!

My sweetie and I always go to the ME Cancun for Memorial weekend. Unfortunately, they are currently undergoing renovations, so we decided to go to another hotel in Cancun. Lets just say the toilet and I were best friends because I had abdominal problems from the food. Hotel Grounds- This hotel needs to be renovated. There was always dirty towels on the floor throughout the hotel to soak up the leaks from the roof. Hotel looks old and the elevator smelled like mildew. However, there were always multitudes of workers tending to the vast array of plants and flowers inside the hotel. Room - We had an oceanview suite with a Jacuzzi. However, the Jacuzzi did not work. We called maintenance and they had to change the motor in the Jacuzzi. You mean to tell me no one knew the Jacuzzi was inoperable? Housekeeping - Below par. It appeared that the bed was the only thing that was tended to in the hotel room. Pool/Beach - Since we had the Royale Service/Club Melia, our Butler reserved the Bali Beds for us everyday that we stayed there. I preferred the Beds by the Club Melia side as opposed to the Royale Service side because it was much livelier. Very quiet by the Royale Service. Restaurants Naos - The buffet was awful and gave me stomach problems. Below, I will discuss each restaurant that I had the opportunity to eat at: Tempo - Michelin star, contemporary, formal/elegant restaurant. Hands down, this was the best restaurant that this resort has to offer. Although, its not included in the all-inclusive, its an absolute must to dine here. The food and service was impeccable and I had no stomach issues afterwards. This restaurant actual carries this resort. La Palapa - This restaurant is located in the Royal Service VIP and only Royal service guests can eat here. The food here is good. I enjoyed their breakfast as well. Mole - service was good, but the food was not. Mexican cuisine. Toiji - Asian Cuisine. Located in the middle of the hotel. Very nice restaurant and romantic. We ate here several times. Entertainment The Red Lounge was popping. In fact, this is the first resort in which people actual went to the lounge. Had alot of fun there. The DJ was great because he catered to the crowd. Drinks were great as well. Shows - We did not attend any shows at all. This resort was ok, but this is a one and done for us.