Paradisus Cancun

When we exited the bus, there were friendly faces awaiting us. We were offered a washcloth which had a lovely aroma. We were assisted with our luggage and upon entering the hotel, noticed how beautiful it was from the distance. What I loved: -A quick and smooth check-in. -The room was beautiful - picture perfect. -We had access to the snacks, soda, water in the refrigerator, 24-hour room service (for a $5 fee), unlimited food and drinks. - Impeccable customer service. - There was a number of restaurants on the grounds which served very tasty food. - Housekeeping was amazing. - Their efforts to assist us and accommodate such a large party was greatly appreciated. What I would improve: - There were limited channels on the TV in which most of them were in Spanish. There were only a few programs in English. - I didn't enjoy the majority of their alcoholic beverages.

Let me told you something, this hostel have a excellent customer services that a never received since we arrive to the total was like a fairly tale every person in the total was so kind and helpful believe me when I said that on the front desk they assign us a person Judith for us she was our referral in everything we wanted, I don't know if she was our counselor , because somebody told me that the person's in the desk for your floor is your counselor but for us she was the best , all the total is amazing I don't care the little things like construction in the pool for kids you what because because the hotel is wonderful that we do not care, Now Food amazing you have several options to choose what you want , the main buffet every day change the menu , my favorite restaurant was naos and ishi Pool amazing soooooooooo big Room omg comfortable went we arrive, they put flowers on bed and fruit and Champaign Then we get a tour in the submarine was the most wonderful experience that I never have. Know for me the only bad experience was because went we arrive in the airport there are to many people trying to sale tour for less please don't pay attention to the people listen don't do that , we expend all our day in other total they force you to buy apartments and is so maddening because you may want to run out of there and return to your wonderful and comfortable hotel and not leave there any more We went around the city and is beautiful but the people outside is different that the hostel you see the different everything is expensive. I invite you go and visit this place is for sure the best option for me was a spectacular

The hotel provides awsome service all over the world they are very good in providing services and also good maintenance you will spend without any problem.the rooms are also very nice to stay and enjoy the holiday

I just want to say the hotel it’s wonderful and don’t leave without taking a walk under the moon and liberate the turtles with Geovani on the beach at night!!! Beautiful experience with the kids and everyone!! 100 % points!!

Great hotel, good service and awesome food. I recommend it. Royal service was great best breakfast at La Palapa restaurant, the market place restaurant is a plus with their quality of meats and fresh. Daniel was very detailed oriented with us and gave us a great service.