Paradisus Cancun

Had an amazing time thanks to Carolina and Erick, our concierge! They made my friend and I stay very easy and pleasurable. I was literally able to turn my brain off thanks to them. The hotel architecture is beautiful. You really feel like you’re in your own world. My only criticism is when I ordered nachos through room service it was terrible. Chips tasted stale and the food cold.

This is my third time coming to Paradisus Cancun. It’s by far the best all-inclusive resort I’ve ever been to. I always book their Reserve Adults Only section, it’s very much worth it. My butler, Omar Robledo, is among the main reasons I give this resort the highest of ratings. When I return, and I will very soon, I’ll make sure it’s Omar I get as my butler or I’ll walk away lol. He was very attentive, always making sure I’m getting the best of what the resort has to offer. Without him I would’ve missed out on plenty of goodies. Thank you Omar!! A shout out also to other awesome staff members like Ivan and Horacio in the Reserve section that made sure I was well taken care of, along with all the beautiful smiling faces of all Paradisus staff always greeting you as you walk by. An unparalleled experience is what you’ll get in Paradisus.

Flor y Andrés from Ginger Bar were great. They were very attentive and were always willing to serve us.

It was a great experience going to Cancun we’ll definitely stay there again and recommend it to everyone.

Pascqual and Armando at the buffet were amazing. Very helpful. Overall the resort has changed. We have been to Paradisus 4 times and this time the overall quality was just average. The food quality and variety was not good. It was the same food every day, salty and bland. We love the staff, but overall we are not happy with the hotel and will not be back. Outside the hotel we also noticed the people were not as warm, inviting or friendly. It’s not the Cancún we remember and love.