Paradisus Cancun

Things to consider: No available beach chairs at the beach. Barely any available at the pool area. Cabanas are 250 USD per day. UNBEARABLY loud music at the beach since 8am. If you think you can come here and enjoy the sound of the ocean- forget about it. You are guaranteed a headache! Tried getting help to lower the volume - to no avail. Lots of promises from the staff but no help. Rooms are nice. Bathrooms are gorgeous. Buffet is very mediocre at best. Italian restaurant was wonderful. Booking a restaurant takes at least an hour. Overall the experience was ruined by the horrendously loud music at the beach and lack of available chairs at the beach.

Honestly the experience was a lot better here before the multi million dollar renovations. The renovated rooms are nice but as a whole this hotel is not ready to be open yet.. or ever again really. Their tag line is “The icon is back” I fear the icon has left and is never coming back after seeing what’s happened to this place. Buffet just not open sometimes, no signs or advance notice. Rusty nails and plastic construction materials strewn about at the bottom of the stairs to the beach. Zero signage anywhere for toilets, what floor you’re on, where anything is. The staff seem fed up and annoyed most of the time. Melia Group should be embarrassed to have this location under their umbrella. Please do not waste your money on family concierge either. The “benefits” include dinner at a steak house but it’s an 18+ restaurant. A ritual at the spa again which is adults only. No more separate area for family concierge on the beach, zero beds available for kids that want to play and actually be on the beach in the mornings because all seats are taken by towels for hours before anyone arrives to sit on them. They selectively delete comments on Instagram so there's a reason you only see complimentary comments.

We are presently at the hotel. We travel a lot each years in all inclusive ressorts. They are not ready at all to open. The service is inexistant, it takes 20 minutes to have a drink at the pool bar, you have to wait at least 45 minutes to have a reservation at the restaurant and when you are there they make you wait 30 minutes.. The staff is rude and not accommodating. The staff really don’t care about their guess. And the hotel is missing employees. We’ve tried to talk with someone at the hotel and they don’t even reach out to us I will definitely not recommend this hotel

Paradisus Cancun appears to have allegedly reopened after renovation on April 1, and from the beach it actually looked quite nice. We had stayed there many years ago, were intrigued to see the refreshed property, and were even considering moving over from our current hotel. That turned out to be impossible — and not in the chic, velvet-rope, ultra-luxury sense. We first walked up from the beach side, simply hoping to have a quick look and speak to the front desk. Instead, we were curtly told to leave. No problem, we thought — perhaps just an awkward misunderstanding. So we tried calling the hotel multiple times. We asked their hotel operator to connect us to the front desk, and each time the call was dropped. Four times in a row. Still assuming this must be some opening-week chaos, we later drove over in person to speak to the front desk directly. Security called up, disappeared for a while, then came back to inform us that we were not allowed to enter and should call reservations. So we did. Central reservations genuinely tried to help and, to their credit, were clearly embarrassed once we explained what had happened. But they could not help either, seemed almost at a loss for words, and were unable to provide even an alternative direct number or email address for the hotel. So: is this simply an astonishing customer-service breakdown? Or is Paradisus Cancun aiming to become the most exclusive hotel in the world — not because everyone wants to get in, but because apparently no one can? By the end, we were left wondering whether it was a hotel or a very elegant cover for some more mysterious operation. If so, mission accomplished.

This resort is perfect for families. Too bad it was closed for renovation this year. There is a huge pool in which at the end there is a kid's pool. While swimming to the kid's pool, there is icecream and pizza! There are also jacuzzis on the way. Walk down the pool, and there is a beautiful turquoise ocean with no rocks and no seeweed. The ac and fridge didn't work in the two rooms that we were moved to, but I understand the renovation will fix that. Cielo restaurant is amazing! The food there was the best in any resort I been to. Hopefully, this resort will open soon!