Paradisus Cancun

I am currently staying at Paradisus, and while the resort itself is absolutely beautiful, my experience with the Kids Club has been very disappointing. I was informed to bring my 8-year-old daughter 10–15 minutes before check-in time if the children would be leaving for another activity or location on the resort. We arrived early, around 5:50 PM (check-in was at 6:00 PM), but I was told that she could not enter because they were only accepting children participating in the show. Her cousins, who were right in front of us, were allowed in, but my daughter was turned away. She was heartbroken and spent the evening in our room crying, not understanding why she couldn’t return to a place she had enjoyed earlier that day. She had been there all day and only needed to leave because the staff were taking their scheduled break from 5:00 to 6:00 PM. When I asked when she could return, I was told 9:30 PM — which caused me to miss my 9:00 PM dinner reservation. There also appears to be inconsistency in the check-in process. When I registered my daughter, I was not asked to present her passport, yet another family member was told her child could not attend without showing one. Additionally, the Kids Club is only available for children up to age 10, leaving limited activities for older kids, which can be challenging for families traveling with children of different ages. Overall, while the resort grounds, rooms, and amenities are stunning, the lack of organization and consistency within the Kids Club was disappointing. For a family-friendly resort, I expected a smoother and more accommodating experience for children. Unfortunately, based on this, I would hesitate to return or recommend Paradisus to other families.

Not really impressed at all. 1- Beach drop to 4-5 ft deep in the first 3 meters. 2- It is hard to find chairs after 9am. 3- Beach chairs can be set in only one position 4- Buffet verity is very low. 5- huge disappointment, No night life, although there suppose to be DJ, but didn’t show up. There is a musician that comes from 8-9 and that is it. 6- No shower to wash your feet from the sand 7- No volleyball Boulders on some parts of the beach that hit you as soon as you walk in. 8- Songs playing at 5-6 in the morning. Don’t know where it’s coming from. 9- Can’t use the facilities after 6pm although our bus pickup is at 8pm.

I understand they're closing for remodeling, so I'm not sure how accurate this review will be soon but I wanted to say that even before the remodel we had a wonderful experience. We booked in the reserve and I'm so glad we did. We were swept up when we got there. Offered drinks and popsicles and escorted to the reserve area. Jose met with us shortly after checking in to talk with us about what we were looking for and booked all of our dinners for the whole trip. We spent a lot of time at the reserve pool, where we were well taken care of. The time of year we were there I guess was a slow time because there were no lines or waits for anything. Not a lot of nightlife. Things wrapped up pretty early, but there were some shows and games and crafts to keep up busy if we were inclined. There are a couple of tables set up in the main area to help book excursions too so you don't have to plan any of that ahead of time or leave. Anything we did set up was just at Aquaworld just across the street. Many things I read people complaining about turned out to be very nitpicky and didn't have any negative effect on our experience.

We truly don’t have enough words to express our gratitude for Abigail Moreira, our incredible wedding coordinator. From the very beginning, she went above and beyond to make sure our wedding was not just beautiful, but completely seamless. Every little detail was thoughtfully planned, every question answered with such patience and care. She brought such a calm, kind, and sweet energy to the entire process, making us feel supported every step of the way. Our wedding was everything we dreamed of and more — and so much of that is because of Abigail’s dedication and heart. She truly has a gift for this, and we genuinely believe she should be leading all weddings at the resort. She has a way of making you feel special, like your wedding is the only one that matters. We can’t wait to come back and visit once the renovations are complete — hopefully for our anniversary — just to see Abigail again and thank her in person for making one of the most important days of our lives so memorable. Thank you, Abigail. You made our wedding unforgettable.

I stayed at this hotel in April with my family—10 of us in total—and we chose the main building so I could be close to the restaurants due to my knee issues. I also have several dietary restrictions (gluten-free, dairy-free, and acid reflux), which can make traveling challenging. The first day was not easy as I struggled to find food I could safely eat. Thankfully, Eddier took the time to meet with me personally, and thanks to his care and attention, I was able to enjoy my meals without getting sick. David, the chef, went on above and beyond for the entire 8 days of our stay. He prepared special meals for my husband and me, delivered them to our table whenever he could, and explained each dish and its ingredients with care. While the resort could use a lot of upgrading—especially the guest rooms, hallways, and beach chairs—the staff’s friendliness and dedication truly made our trip memorable. Because of the special care from Eddier and David, I was able to relax, enjoy my vacation, and spend quality time with my family. The food was absolutely delicious, and I’m incredibly grateful. Five stars for the exceptional service!