Sandos Cancun Luxury Resort

Dolly in the Royal Elite office was extraordinary! She was always eager to help us with any request or problem, helped us with our dinner reservations and made us feel welcome!

This hotel is old and dated large rooms older furniture many loose tiles missing in the pool a lot of the concrete was in poor condition and paint was peeling off the ceiling in the St. Trop restaurant with flakes on the floor .At best the restaurants are average with the buffet being the one we only ate at twice as there was a limited selection. We did not eat breakfast so cannot review Japanese is the only one you can make reservations the other 2 is first come first serve. Beautiful beach not enough chairs limited lounges around the pools. Staff works hard to keep you busy the DJ feels the need to play the music so loud that all of Cancun can hear .The entertainment at Bar 2 is good to excellent but only play for less than an hour then nothing The staff are the saving grace of this resort all of the are pleasant and work hard to overcome the resorts limitations. This at besta3.5 star resort unless discounted we along with many we talked to will not be making a return trip

This resort was clean and lovely. The location is perfect and has a terrific beach area and two outdoor showers to wash the salt water off before you return to your chairs by the ocean or the pools. The food was very good and the entertainment team works hard to put together entertaining shows. When the DJ fires up the system in the middle pool area the acoustics are a bit insane as the base shakes the place to the point of discomfort, however, when they are in the lower pool area it is perfect and fun. Do visit the spa while you are here. It is very relaxing and enjoyable. Mily took great care of my massage and mini facial and she is very skilled. It was the perfect way to end my week at the resort.

The service at Bar Two is excellent and you need to seek out Daniel, Rocio, and Eduardo. They are all great and will take care of you.

I am one day into a seven day trip, and highly regretting my decision to stay here. If I could leave and get a refund, I would. This place is old, out dated, and smells of mold. The absolute worst part is that right outside our balcony room (that we paid extra for), there are multiple massive AC units, that sound like a plane’s engine. Nothing about this is relaxing or peaceful. The food at the St Trop restaurant was disgusting. Nobody at the front desk or room service will answer their phone. Speaking of phone, good luck finding a place to charge yours, we had to move furniture to find plug ins. Don’t waste your money here. 6 months ago I stayed down the road at the Royal Sands, it was comparable in price, and so so much nicer.