Sandos Cancun Luxury Resort

I stayed here for a week in February of 2026. Overall, it’s a great hotel, but there a few things that prevent me from giving it a perfect score. If they take care of some maintenance issues and maybe add some entertainment later in the evenings, they could get a perfect score. I stayed in room 417, a deluxe 1 king bed room with a balcony. Pros: The food - The food was amazing. Even though they have several à la carte restaurants, I only ate at the buffet every night, except for once when I ate at the Teppanyaki Restaurant (the food was good, but the chef didn’t put on much of a show; one of the other tables seemed to get a much livelier show). The buffet was incredible. They had a different theme every night and the selection was so varied, there was something for everyone. Breakfast and lunch were no different in terms of the selection, just no changing theme for breakfast or lunch. The taste and quality of the food was truly outstanding. Everything I ate (and I tried almost everything) was so good. The service was also very good, something you don’t often get at buffets. The staff - All the encounters I had with the staff were fantastic. They all genuinely seemed to want to make your experience as good as possible. Free m the staff at the buffet that were very friendly and attentive, always asking if you wanted anything else to drink, to the front desk staff, the housekeeping staff, and the bell staff. Everyone was always smiling and very friendly. There was never any worry about a language barrier, as they all spoke excellent English (more than I can say about my attempt at Spanish lol). The room - I had a deluxe 1 king bed with a balcony (highly recommended). The hotel runs in an East-West direction, and my room was on the South side of the hotel. I had a great view of the pool are and the ocean from my balcony. I’d much prefer this side of the hotel as opposed to the other side. The other side would also give you a view of the ocean, but also of the hotel directly next door (currently closed). The room was quite large, with a large bathroom that had a separate tub and shower. The shower was a good size (could probably fit 3 people at once; Walk With Me Tim fans will understand. lol), and water pressure and temperature was excellent. The stocked mini bar (included at no extra cost) was reasonably well stocked with beer, water and soda. The bed was a bit firm for my liking, but still perfectly comfortable. Location - The hotel is located pretty much in the middle of the hotel zone and right on the beach. There are lots of shops within walking distance, with a pharmacy and convenience store directly across the street, the public bus stop less than a 5 minute walk away, and the La Isla Shopping Centre about a 30 minute walk or 10 minute bus ride away. WiFi- The free WiFi was fast (forgot to do a speed test, so I don’t know the actual speed) and had great signal strength everywhere throughout the hotel and even on to the beach. It was more than fast enough for streaming YouTube/Netflix/Prime Video. The cons: Maintenance - The hotel needs a bit of maintenance, starting with the elevators. There are 3 public elevators, but only one of them was fully functional. One was out of service (I suspect it was awaiting modernization), one worked perfectly, and the third had a few issues (doors were extremely slow, and the button for the fourth floor didn’t work; really annoying considering my room was on the fourth floor ). The third night I was there, one of the two working elevators went down (thankfully it was the one with the slow doors and the fourth floor button that didn’t work), leaving just one elevator to service all eight floors. The next night, the other elevator went down as well, leaving guests with the option of taking the stairs (not easy to find) or using the service elevator. One elevator was fixed by the next day, but the other elevator remained out of service until my second to last night (they fixed the fourth floor button at the same time, thankfully). The furniture in the room was showing signs of wear and tear. Nothing that affected the usability of it, just the appearance. The last maintenance item I noticed was the balconies. Several of the balconies had pieces of concrete missing around the edges and exposed rebar. Of all the maintenance items, this is one that should be addressed the soonest. Missing concrete and exposed rebar is never a good thing, and even though it’s not structural in this case, is something that needs to be addressed with some urgency before it becomes a structural issue. Entertainment - The entertainment is perhaps a bit lacking. They do have a pool party with live DJ every afternoon, but the evening entertainment is somewhat lacking. One night they had a tribute to Shakira ( I enjoyed the show more than I thought I would), one night they had a dinner theatre (limited spots, so make your reservation as soon as you can), and another night they had live music in the main bar in the lobby. Other than that, there was no evening entertainment that I noticed. The tv in the room was ok (a good size at 55”), but the smart functionally didn’t work, so no steaming anything to the tv. Probably not a big deal for most people, but I like to stream YouTube/Netflix/Prime Video at night before bed. Naturally, there was limited English programming on the tv, but the did have a channel dedicated to Just for Laughs Gags and Fail Army, which was perfectly good for the limited amount of time I spent in watching tv. Overall, i would stay here again. None of the cons are major enough for me to not want to stay here again. That said, there are probably other hotels in the same price range that I would be worth looking at.

Been having a wonderful time with family.ily & met lots of lovely people and staff.

Super fun resort! Bartender Eddy and his crew were the best!

Pedro was amazing . He wes very attentive .

Seasons restaurant was great. Pedro was an excellent host. Very attentive. French onion soup like homemade.