Sandos Cancun Luxury Resort

I recently stayed at Sandos Cancun, and while there were definitely some highlights, my experience was ultimately impacted by the resort's heavy focus on their VIP tiers and a lack of space. The Positives: First, I want to praise the culinary team. The quality of the food at Sandos Cancun is actually quite good. When you do sit down to eat, the individual dishes are lovely, well-plated, and taste great. You don’t get that mass-produced "cafeteria" feel that plagues a lot of other all-inclusives. The Frustrations: However, the execution of the "All-Inclusive" concept here leaves a lot to be desired for standard guests. If you are booking the standard package, you need to be aware of the following: • The Tiered Wristband System: The resort heavily prioritizes its "Gold" and "Royal Elite" timeshare members. The most frustrating example of this is breakfast. St. Trop, the beautiful beachfront restaurant, is strictly reserved for these VIP wristbands in the mornings. If you are a standard guest, you are not allowed to eat breakfast by the ocean and are forced to go to the indoor Zango buffet instead. It feels incredibly alienating to be locked out of the best morning views on your tropical vacation. • Menu Fatigue: Because this is a smaller, boutique-style property, there are only a handful of restaurants. While the quality is high, the overall variety is lacking. If you are staying for more than a few days, you will quickly experience menu fatigue. • The Crack-of-Dawn Towel Game: The pool deck space is simply too small for the number of guests. To make matters worse, the "towel game" here is out of control. Guests wake up at the crack of dawn to throw towels on the limited number of sunbeds, disappearing for hours. The staff does absolutely nothing to enforce any kind of unattended towel policy, making it incredibly stressful to find a place to sit if you just want to relax by the pool after 8:00 AM. Bottom Line: If you are buying into their Royal Elite program, you will likely have a fantastic, pampered time. But if you are booking a standard vacation package, be prepared to feel like a second-class citizen when it comes to the prime amenities and restaurant access.

Our new home. Many of the old staff frim the Golden Parnassus are here.

We loved our stay here in Sandos, everything is here, 5/5.

This hotel has a lot to offer. Although we had to reserve the bali bed early every morning, the waiter Fausto was very keen provide us with refreshments all the time at the beach. We ate at all 4 restaurants in the hotel. At 'Seasons Restaurant' had great service from Pedro. At 'Zango Restaurant' the service from German was excellent. Biig thank you to tte rest of the staff too. We had lots of dinners at Frattini Restaurant. There were a lot of good shaws. I was impressed by the size of the gym. Room was spacious and bed comfortable.

Overall very good, as others have said hotel Is tired but clean. And the staff very friendly. Check in: very quick and easy, check out also. Concierge kept or luggage for us as we weren’t leaving till 4.30pm and checkout was 12 midday. We were still able to use the facilities and eat lunch. We were able to use the spa to shower and get changed. Room was very big and we had a good view over the swimming pool and sea. Our only thing was needed refining, it was tired looking. But cleaned everyday and mini bar was replenished daily. Food was generally good. Breakfast was our favourite. Excepts of choice and you can ask for fresh omelettes or eggs if you wanted. Lunch we had the buffet at zango as it was far better than the beach bar. We went tot the beach bar once and it was awful and the waitress was so miserable. Didn’t try the pizza’s but they looked good. Regarding sunbeds yes you need to get up at early to put your towels on which is a big hate for me. I don’t go on holiday to get up early. We are beach people though and there were always loads available on the beach. The pool could do with more umbrellas too as it’s very hot. Pool was lovely and warm. We did have a bit of Sargassum but it didn’t affect us going in the sea although just as we were leaving there seemed to be an influx of it. Special mention to German in Zandos Pedro in Seasons Fausto (beach waiter) All very good especially Fausto on the beach. Kept us topped up on drinks and was alway so happy. Entertainment was very good as far as the shows were concerned, the dj after got a bit repetitive. Our favourite restaurant was Fratinis, food choice was so much better than the others. The waiters were a bit hit and miss though. We would get our food and hadn’t been served our drinks but it was a minor thing. Overall we had a really good time here and very relaxing which is what we needed. Thank you Sandos Cancun.