Sandos Cancun Luxury Resort

Restaurant Zangos very good are server Samuel was great took care of are every need. Live entertainment was also very good the performances top notch. The staff very friendly always ready to help. Hotel and pool area very clean. I recommend sandos to anyone who is looking to relax and soak up the sun.

Sandos Cancun Review: The Only Thing “All-Inclusive is the answer “NO!” We recently stayed at Sandos Cancun for a wedding weekend, and unfortunately, the experience fell far below expectations. Upon arrival, the transportation company arranged by the resort could not locate my son’s reservation and suggested he travel alone to the hotel. That was not an option for us, so we all paid again to stay together. Multiple calls for assistance went unanswered, setting the tone for the level of service we would encounter throughout our stay. When we arrived at the hotel, even gaining entry was a challenge. I spelled my last name three times, yet our reservation still could not be located by the front gate. Once inside, the first impression was underwhelming—dated interiors and overly staged, “Instagram-style” backdrops that felt more artificial than welcoming. The property itself feels tired, poorly maintained, and in some areas, unsafe. Our paid upgraded “view” overlooked a deserted, dilapidated neighboring building. Leaking water on ceiling from the shower above. The bathroom emitted a strong raw sewage odor from the shower drain, and the overpowering scent used in the lobby restroom to mask odors was so intense we had to cover our noses and walked out with an instant headache. Hallway ceilings were visibly rusted with extreme dirt buildup, and the mattress in our room was visibly torn. The pool deck raised safety concerns as well. There were large areas of standing water despite no rain, and surfaces—including stairs—were extremely slippery. Non-slip mats appeared inconsistently. There were not enough lounge chairs for guests, and many of the more comfortable seating options and beds were restricted to “elite club members only.” The restaurant on the beach was glass enclosed with filthy severely cracked floor to ceiling sliding glass doors. Food and beverage service was equally disappointing. While marketed as “all-inclusive,” availability was extremely limited and either over cooked or worse, UNDERCOOKED. Additionally: • Frozen drinks were unavailable due to broken equipment so your vision of sitting beach side with a frozen cocktail is not an option at this self proclaimed luxury resort. • Food options were inconsistent, with all three restaurants frequently closed during normal meal times. • Room service was poor (the worst chicken quesadilla we’ve ever had) yet the only option during normal dining hours. • Drinks were low quality unless you paid for an upgraded plan or an elite club member. On multiple occasions, almost every basic request we were told “no” when simply trying to order food or sit together as a family. At breakfast, the hostess refused to allow my son to join our table despite ample seating. At another meal, my partner’s entrée was never entered, and I was denied both a replacement meal and dessert—even while watching it being served to other guests. We were told the restaurant is closed after we had been seated, ordered our meals and had patiently waited on our appetizer all while we were still waiting to be served our entrees. Basic service requests were also unmet. We waited two hours for toilet paper that never arrived. When I asked the front desk for a razor, I was told they didn’t have any and was directed to a store that was closed during hours they stated it was open. The five to six staff members standing around visibly cared more about their personal chatter and massaging each other at their appointed desks rather than assisting guests. We were constantly redirected by staff members to places only to find them ALL CLOSED! Apparently the “Do Not Disturb” sign written in Spanish that we hung on our door must be in the wrong language as it was totally ignored by the individual that refills the in room beverages. The overall experience can best be summarized by one consistent theme: “No.” For comparison, we briefly toured Secrets The Vine Cancun next door and immediately noticed the difference—elevated design, attentive staff, and a far more refined atmosphere. This resort completely misses the mark on what “all-inclusive” should be—poorly maintained, poorly managed, and frustrating at every turn. Save your money and stay elsewhere as the only thing consistently delivered is a “NO!”

Carlos and Samuel... Excellent service at the buffet Zango. Thank you so much. Great food also

Nahum is very attentive and made sure everyone is taken care of in our table.

Royal Elite PentHouse Party 👌