Sandos Cancun Luxury Resort

Pros: - Stuff is awesome, super friendly - Good food, mostly in the buffet restaurant - Wifi works well in the rooms - Great pool, beautiful beach - Great gym, Especially the Yoga classes that were awesome!!!!! - Great mini bar!! Cons: - The bed is not comfortable: it's too soft and pillows are so high... we didn't had a decent sleep during our stay... - The water pressure in the shower was really (!!!) low... Hope that helps!

I took my son to this hotel last week as a high school graduation gift, the level of customer service is sick... I have been in luxurious really expensive hotels around the world and specially in the Caribbean and this hotel, considering its price, was really impressive. All staff members from cleaning to waiters to concierge are on the highest standards of customer service I have experienced. Premises were always clean, pool size is enough. Highlight for me was a 24/7 room service, worked super for us as my son came back from party every night starving and got food at whatever time he wanted. Also we could get food while sitting at the beach or the pool (awesome). They have nice entertainment for an hour or so around 9/10, outstanding quality of singers, I am sorry I forgot to right the name of one particular lady singer, not only super talented but also her show was very amusing. I had also the Divas Show, 3 ladies with a very good show as well, impressive talent for what this hotel charges per night, superseded all my expectations. Entertainment team overall really good. Food level was above average, Gajun restaurant was good, first night not so much but the second night we had chef Efrain and it was delicious. We went to the steak house... everything was good except for the stakes... We also ate at the Italian, with some flows but again, for an all inclusive resort at this price range was fair enough. I have one complain only for the entire week, I called room service and a lady called Cecilia was not very nice, pretty rude I have to add.. I tried to get my sandwich with onion rings but she insisted that I could only get them with one particular burger... which for a hotel like this, and the level of customer service we experienced was kind of.... nonsense... but ok. Now, on the not so high note, and just as a constructive criticism, the room had a nice, pretty good size bathroom but when we run the water both in the sink and in the shower, a pretty bad smell came out (sewer kind of) I think this is an easy fix and I suggest it gets taken care of (mine was room 606) Other than that, I have to say this was a great hotel, loved it, would totally recommend it and you get much more than what you pay for. Give it a chance, you wont regret it.

My husband and I stayed at Sandos for 8 nights and every day got better and better. We went with another couple who stayed 6 nights and we had an absolute blast. The pools and beach were amazing. And the pool/beach cabanas were so nice and comfortable. The food was delicious, even the poolside restaurant was great. Our room and housekeeping was above and beyond my expectation. We had an amazing view of the ocean. The only thing the resort needs is a swim up bar!! The service can be slower at times but besides that the service was good. One of my favorite things about this resort were the employees. Every day they had something fun to do and got everyone to join in. Beach volleyball, pool volleyball, water aerobics, cooking demonstrations, casino night, shows and more!! Our favorite employees who became our friends were: Erik - Bartender/Server (He was the best, super nice and really took care of us during our stay!!) Felix - (Awesome DJ, super nice) Ernesto (Super friendly and nice! He got everyone involved with outside activities - super fun!!) Eduardo Arturo (Did a great job with the cooking classes, super funny and nice!) Jose Luis - Spa Artemio - (Always has a smile on his face) Adam - (Awesome aerobics/activity instructor. So enthusiastic and funny) Regina - Casino Night (So much fun!) I will definitely recommend Sandos to anyone who is interested in traveling to Cancun. I would LOVE to come back to this resort in the future!! Thank you to all who made our stay amazing!!! Erin M.

The resort itself is beautiful but we received terrible customer service all through our stay. We had to ask multiple times for things such as extra towels or covers in our room. Service at the restaurants were nothing to write home about, we always waited so long to get our foods. In addition, every time we went out and came back to the hotel we were constantly harassed about not having our bracelets even though at check-in we were told we didn't need to have them on, as long as we were able to return them at check-out.

Our stay at Sandos completely exceeded our expectations. We arrived on Friday and our butler Ulises was amazing for our entire stay. Miguel in St Trop took care of us many nights when we chose to eat by the beach instead of inside with reservations. When a large group showed up late into our stay and delayed service by the pool, they quickly compensated by bringing in additional staff and quickly corrected the situation and made us feel very appreciated and welcomed. We look forward to coming back!