Sandos Cancun Luxury Resort
Cancun, Mexico
Jump to: Room choices | Hotel description | Map | Amenities | Reviews
About the Hotel
From shimmering sunrise to stunning sunset, surrounded by the beauty of the Caribbean and beautiful white sand beaches, Sandos Cancun Luxury Experience Resort invites you to live in the lap of luxury. Between the sea and Laguna Nichupte in Cancun, Mexico, this fabulous all-inclusive boutique resort is as stylish and elegant as it is relaxing. Stunning rooms welcome you with a warm, tropical ambiance, the sun streaming through picture windows while views from your private balcony will take your breath away. Plush king sized beds ensure a wonderful night's sleep each night, while elegant marble bathrooms provide deep soaking tubs and stylish glass-walled showers. Complete with all the modern entertainment options as well as amazing, friendly service, enjoy all the fun and excitement of Cancun from the fabulous Sandos Cancun Luxury Experience Resort.
Location
Sandos Cancun Luxury Resort
Retorno Del Redy, Lote 37-1
Km 14 Zona Hotelera
Cancun, Mexico
77500
Nearest Airport: CUN
Features and Amenities
- General Information
- Handicap Accessible Rooms
- Dining
- 24-Hour Room Service
- 3 Bars
- Snack Bar
- On-Site Amenities
- Salon
- Concierge
- Shuttle Service
- Spa on Property
- Fitness Center
- Currency Exchange Service
- Solarium
- Live Entertainment
- High-Speed Internet Access
- Terrace
- Gazebo
- Tennis Courts
- Outdoor Whirlpool
- Car Rental
- Steam Room
- Infinity Pools
- In-Room Amenities
- Bathrobes
- Hair Dryers
- In-Room Safes
- Mini Bar
- Iron/Ironing Boards
- Marble Bathrooms
- Flat-Screen Televisions
- Luxury Linens
- Coffee & Tea Facilities
- Luxury Bath Amenities
- Activities
- Deep Sea Fishing
- Excursions
- Kayaking
- Sailing
- Tennis
- Windsurfing
- Scuba Diving
- Water Sports Programs
- Business
- Meeting Rooms
- Conference Facilities
- Family
- Babysitting
- Nearby
- Shopping
- Golf
- Beaches
- Interests
- Honeymoons & Romance
Reviews for Sandos Cancun Luxury Resort
Wonderful Service - Pedro Cabui
Pedro was absolutely fantastic! He made the entire experience unforgettable. He was friendly and genuinely passionate about what he does. His energy made everyone feel comfortable. You can tell he truly cares about making sure guests have a great time.
Mehtin A
Check out seasons
Pedro was amazing in seasons very attentive and knowledgeable thanks for a great time Amigo also lovely space and being g in the elite club gets you quality views
Tia M
Muchas gracias Pedro
Great service, the waiter Pedro was very nice and helpful. We had a good time, a nice vue and the food was nice, thank you guys
Kenny M
5 star hotel ?
We arrived at the hotel around 5:20 PM after landing in Cancun at 4 PM, only to be informed that we had missed the cut-off to make any restaurant reservations. Our only option was a basic buffet and a small pizza snack area. We were tired from traveling but tried to make the best of it. When we checked into our room, we immediately noticed issues: the bathtub was dirty, and the shower was faulty and wouldn’t turn off. We reported it, but no one ever came to fix it. Dinner at the “all you can eat” buffet was far below the standard of a hotel that claims to be five stars — more like a 2-star experience at best. Still, we kept a positive attitude and returned to our room around 12:30 AM, exhausted and ready to sleep. That’s when things became alarming. Five men knocked on our door profusely, claiming to be hotel security responding to a “noise complaint.” We were two women alone, not making any noise, and absolutely terrified. I refused to let them in and had to wedge a table against the door for safety. The next morning, I went to the front desk to ask for an explanation and a room change. There was no apology, no accountability, and no concern shown for what had happened. This experience was deeply disappointing and frightening. A hotel that calls itself five stars should at the very least provide basic cleanliness, functioning facilities, safety, and respectful service. If I could move to another hotel, I absolutely would. The entertainment team was good, but overall the staff were indifferent and dismissive. This isn’t about being picky — it’s about being treated with basic respect and feeling safe. I’m leaving this review to make sure other travelers are aware of what they might face here.
Faye s
Friends and Family Vacation 2025!!!!!Karla was amazing. She made a special bracelet for my daughter and it’s beautiful ❤️
Karla was great! She made a bracelet for my daughter and it was beautiful. Always smiling and fun for our vacation! Love ❤️
Kathryn P
Read more reviews or write a review
© 2025 TripAdvisor LLC. All rights reserved
Wonderful rooms - very class vibe to them - loved it!
-Suzie S.
Awesome food and service at Sandos Resort!
-Lupo R.
Fantastic hotel, staff amazing, rooms amazing. Made our honeymoon complete. Thank you!
-Mandy W.
Best service you could ever expect. Thanks to all the staff! From the spa to the activities to the restaurants—all was great.
-Anita N.
A full moon highlighted over 3 infinity pools with a warm breeze = an amazing time at Sandos Cancun. Beautiful property with an excellent culinary program.
-Amber W.
