Sandos Cancun Luxury Resort

I don’t usually write reviews but had to for this resort. Sandos Cancun has been the best experience I’ve had in Cancun (this is my 6th time). The staff, food, events, atmosphere, literally everything! I’d like to shout out to Lorenzo and Pedro our waiters. We were there for 5 days and had Lorenzo for 2 dinners and lunch and he is amazing! Pedro was pretty great too! Fausto and Alfonso, the bar waiters, were amazing and always made sure we were taken care of. Juan and Karla for the beach events had the right amount of energy to get people doing all the things. Highly recommend this hotel and will definitely be back!

Our trip was excellent considering the cooler weather. The highlights were the exceptional staff. The staff fell like family especially Fonzy, Myte and Francelyn. They are the heart of your resort!

Sandos Cancún - Adults Only Not as advertised! A seedy old hotel with raunchy poolside entertainment. How does this place have a 4.5-star rating? I’m genuinely baffled by the glowing reviews for this resort, because my experience was nothing like what was advertised. The overall vibe was seedy and raunchy, not relaxing or upscale. The “entertainment” crossed into inappropriate territory more than once and felt more like something you’d expect at a cheap adults-only party resort—except this was never clearly disclosed in the hotel’s description. If that’s what you’re looking for, fine, but it should be clearly advertised so guests can make an informed choice. The food was mediocre at best. Buffets were repetitive, lukewarm, and lacking flavor, and the à la carte options didn’t improve things much. For an all-inclusive resort, dining was a major disappointment. The property itself is in obvious need of repairs. Visible maintenance issues and a general lack of upkeep made the place feel tired and neglected rather than luxurious or well cared for. What bothers me most is that none of this was accurately represented in the marketing. Based on the photos, descriptions, and especially the 4.5-star rating, I expected a much higher standard. Instead, it felt misleading and left me wondering how this rating was achieved at all. I would not return and would strongly recommend doing extensive research. A Disappointing introduction to the hotel * “Fantasy Starts Here” in neon lights. Reminded me of a tacky, low budget Las Vegas hotel (see photo) * Reserved 3 rooms with 2 queen beds each however we received king size beds only for all 3 rooms * Inappropriate photos hanging in the hallways (see photos) * Elevators tacky advertising and some buttons did not work. (See photos) * Rooms were very substandard compared to the many other times we’ve been to Mexico * Reserved 3 balcony rooms. The view of one of our rooms was of an abandoned hotel next door * Sink wasn’t draining * Someone was attempting to sell Molly and coke our first night here. Police arrived and it was a brawl to get the guys arrested. * It is an old hotel and in need of a lot of repair * Crumbling balcony, stress cracks * Loosing connection-One of the TVs in our rooms had only a few channels compared to the other 2 rooms Food * 4 restaurants 1 buffet * Buffet was less than mediocre * No reservations needed for other restaurants except for the Teppanyaki place. However, the other 3 Restaurants were closed on some days. We were there 7 days and were never able to eat at the Seasons restaurant. * Eat early! Friends said the wait for the Seasons restaurant at 7:00 was over an hour. * Italian restaurant was good however every dish was lukewarm. The portions were very small. Service was excellent however. * No other breakfast options except buffet and it was the same options every day * St Trop snack restaurant was decent Westjet Vacations * Never again WestJet Vacations! * When tried to get help from West Jet Vacations called within a couple of hours of arriving, we could not stay here, on hold for hours with West Jet Platinum and then West Jet Vacations * Told someone would call us back the next day. They didn’t. The contacted us on What’s app only * No swim up bar, no infinity pool * After texting back and forth for an hour West Jet Vacations could do nothing for us. They said they would provide a new quote to move to a different hotel. Because we were wanting to leave “on our own accord”, they could not help us. So after paying $17,000 for our family they would quote us the “last minute” cost for a different hotel. I literally told them I would not give West Jet Vacations another time. Useless! We were stuck at this raunchy place * Pressure you to do reviews at the hotel while someone stands next to you waiting. Don’t do it! * Hotel’s website unclear and inaccurate Positives: * We tried to make the best of it * Entire strip of beach in this area was beautiful * The color of the water was spectacular * Service was excellent everywhere at the hotel, restaurants, bars, concierge, housekeeping… Entertainment * Inappropriate entertainment * Playboy bunnies, women in nursing costumes dancing at the pool and men were in speedos, Devil costumes pressuring people to do shots in your mouth * Literally there were women on stripper poles * Events/entertainment not advertised well - if they did, times were off * New Years Eve dinner was nice and the entertainment wasn’t as risqué as some of the poolside shows * They had 1 traditional Mexican dancing show in the buffet which was nice however, it was crowded during dinner time and you had to walk around the dancers to get your food. I felt bad for the dancers. * The Masquerade full service dinner was the best night. The entertainment was spectacular, especially the Whitney Houston singer and the female violin and sax players.

Alain at the Fratinis. Exelente service. Room 430 Sandos Cancun mexico. Nice beach. Thank you so much. !!!!!!!!!!!!!!

My husband and I just returned from an amazing trip to Sandos Cancun. Although everything was absolutely perfect but I have to brag on our favorites. Alfonso (Fonzy), Fermin, Carlos are considered family. We weee so happy to find out they all loved to this resort that we already had scheduled. We also made a new friend Jacob Cortes. A new family member. These guys make the best drinks but most importantly they make you feel like they’ve known you for years. We love them all!! See you guys in May!