Sandos Cancun Luxury Resort

The service from Samuel and the buffet was impeccable amazing and also Carlos the bartender at bar six on the sixth floor was an amazing bartender. The resort was clean, but a little older than what we are used to but we still enjoyed our stay. The location of this resort is perfect easy to get around to take the local bus to get into the downtown core of Cancun, which we did several times . The only thing that I would have to complain about would be that we were not able to get into any of the restaurants for reservations. Wetried the day after we arrived and we’re not able to get in as they were all booked. That was disappointing considering your advertising said that you had three restaurants. Also, I need to mention that there was construction on the same floor (6th floor) as us so when we were in our room, we heard banging and construction going on somewhere near. It would’ve been nice to be put into an area where we didn’t hear that considering the hotel didn’t not seem booked. We were there during low season and noticed that the hotel was pretty empty but other than that it’s a pretty decent resort not bad for the amount we paid.

I recently stayed at Sandos Cancun, and while there were definitely some highlights, my experience was ultimately impacted by the resort's heavy focus on their VIP tiers and a lack of space. The Positives: First, I want to praise the culinary team. The quality of the food at Sandos Cancun is actually quite good. When you do sit down to eat, the individual dishes are lovely, well-plated, and taste great. You don’t get that mass-produced "cafeteria" feel that plagues a lot of other all-inclusives. The Frustrations: However, the execution of the "All-Inclusive" concept here leaves a lot to be desired for standard guests. If you are booking the standard package, you need to be aware of the following: • The Tiered Wristband System: The resort heavily prioritizes its "Gold" and "Royal Elite" timeshare members. The most frustrating example of this is breakfast. St. Trop, the beautiful beachfront restaurant, is strictly reserved for these VIP wristbands in the mornings. If you are a standard guest, you are not allowed to eat breakfast by the ocean and are forced to go to the indoor Zango buffet instead. It feels incredibly alienating to be locked out of the best morning views on your tropical vacation. • Menu Fatigue: Because this is a smaller, boutique-style property, there are only a handful of restaurants. While the quality is high, the overall variety is lacking. If you are staying for more than a few days, you will quickly experience menu fatigue. • The Crack-of-Dawn Towel Game: The pool deck space is simply too small for the number of guests. To make matters worse, the "towel game" here is out of control. Guests wake up at the crack of dawn to throw towels on the limited number of sunbeds, disappearing for hours. The staff does absolutely nothing to enforce any kind of unattended towel policy, making it incredibly stressful to find a place to sit if you just want to relax by the pool after 8:00 AM. Bottom Line: If you are buying into their Royal Elite program, you will likely have a fantastic, pampered time. But if you are booking a standard vacation package, be prepared to feel like a second-class citizen when it comes to the prime amenities and restaurant access.

Our new home. Many of the old staff frim the Golden Parnassus are here.

We loved our stay here in Sandos, everything is here, 5/5.

This hotel has a lot to offer. Although we had to reserve the bali bed early every morning, the waiter Fausto was very keen provide us with refreshments all the time at the beach. We ate at all 4 restaurants in the hotel. At 'Seasons Restaurant' had great service from Pedro. At 'Zango Restaurant' the service from German was excellent. Biig thank you to tte rest of the staff too. We had lots of dinners at Frattini Restaurant. There were a lot of good shaws. I was impressed by the size of the gym. Room was spacious and bed comfortable.