The hotel is good for what it is - an affordable, all inclusive, with a good beach, and good location. It’s not high end and the rooms leave a bit to be desired. There is peeling/chipping paint, dripping faucets, etc. Most of the common areas are pretty nice though. The food is ok. I was pleasantly surprised that the drinks were pretty strong. The water is pretty with not as much seaweed as I expected, although there is some. I walked around outside the hotel gates and felt safe. The service was very good. The handle on my suitcase broke so it wouldn’t retract down into my checked bag. I was worried that the airline wouldn’t let me check it like that so I asked the front desk if I could borrow a screwdriver to fix it. I thought it would probably be hours before I saw anyone, if they ever showed up at all. I was shocked that they got to my room two minutes after me. I have stayed in incredibly nice hotels where it takes hours for people to show up for requests like this. I was very impressed by their responsiveness. The resort where I stayed in Playa del Carmen last week is apparently one of the top 25 resorts in the world and it took them 3 days to fix my hot tub. So this hotel has better service than a lot of other resorts. I would probably stay here again. It’s not a luxury property but I felt like the value was there.

Instructors : Itzel, Abraham, Carlos, Charlie & Danna They were great to watch. It was fun watching my family lose 😋 Can’t wait to come back

Itzel, Abraham , Charie , Danna were great ! They were the best with their team. Definitely a great experience! Can’t wait to come back !

Gym had no AC, told me it was getting fixed. Didn't bother to get fans going when I asked. They finally got fans on the last day of my stay. Food was okay.. Rooms need some renovations. The only bright spot of the vacation was the staff. Very friendly staff. Enough with the 5 am every morning to get up and reserve a chair at the pool. That's BS, that has to come to an end.

We upgraded to get another restaurant included by the pool (St Troph) which we were glad we did. Open air, great view and excellent food. Our upgrade included a room with a water view and it overlooked the pool, large with a sofa, king bed and drawers for my clothes, husband used the closet. Overlooking the pool though can be loud at times so keep that in mind. The a la carte restaurants are very good, tepankayi, Italian and the masquerade dinner especially was excellent. If you want a chais lounge or cabanas you have to get out way early as they get claimed by others quickly by placing the blue beach towels on there. We lost one cabana one day because someone just took it themselves. Bring a book you don’t care about to place with your towel would help. Entertainment was good inside and by the pools, but very loud. We found ourselves down by the beach because it was quieter. Yoga on the beach each morning was nice too. Thanks to all the great staff at Sandos! Itzel, Danna, Abraham, Carlos, Dani, Inka and Ivan just to name a few!