Secrets The Vine Cancun

Do not stay preferred due to very minimal exclusive value. The staff members, food, resort were exceptional! I loved our stay! The pool and beach were amazing too!

Overall, the resort is nice and the staff are accommodating, but there are a few drawbacks worth noting. 1. The food at the restaurants are average at best. We preferred the dining experience at the Hilton All-Inclusive, which offers high quality and variety. 2. The dress code! My partner, who lives in Cancun, only brought shorts and was not allowed into several restaurants because he didn’t have long pants. This felt unnecessary, especially since the restaurants themselves are not particularly formal or upscale. 3. 5am wake up! Another major downside was the sun loungers. By 7am, most were already taken, with very limited availability for front-row, sea-view spots. Guests said they were going down as early as 5am to secure chairs, which is honestly wild for a resort at this price point. I also heard the manager say they had guests who went down at 3am! We ended up waking up at 6am every day just to find a place to sit. Overall, while the hotel itself is nice, it doesn’t quite justify the high price given these inconveniences.

It was our 2nd time at Secret's the Vine and it was just as good (if not better!) than the first visit! We were in a preferred junior suite ocean view on the 24th floor and the room was very clean and super spacious! The bed was old and could use a replacement, but for the age of the property I assume that is expected. The concierge on the 24th floor was Oscar and he was amazing! He was literally around every corner we turned and greeted us by name every time he saw us. He made special accomodations and offered assistance in person and via What's App. We loved our morning breakfasts with Abigail and Edgar! They were both so sweet and attentive. There was not a time that they overlooked any detail about our drinks or preferred food items. They were so sweet! Ibeth at the preferred pool was our favorite ever! So funny, so attentive and so kind! We love the staff and you will too! We are tippers and believe everyone deserves good tips! Please tip these staff members--including housekeeping, mini bar, waiters, waitresses, bartenders, and pool staff. We will be back!

We had a nice time overall, preferred club not really worth the money. Really noisy slamming doors and people loud in hallways all throughout the night. Beach has so much seaweed on the sand. Food was amazing and the staff are so nice. I didn’t like that someone was constantly trying to sell us something.

I booked their much hyped Master Suite using TripAdvisor. At the time of booking I was led to believe this room has all the preferred privileges. However, when I was checking, the front desk staff asked me for additional $300 for preferred services. They were completely deaf and unaccomodating to my story that I booked with those privileges. The whole team kept upselling services for outrageous prices. I wanted spa treatment for my wife, which the front desk said they could only give me discounted price at the time of check in. Needless to say that the price was obscene (even for resort standards). Later on, I found cheaper price on their own app. Restaurants are also mediocre and significantly below standard if you are vegetarian/ vegan. Only Dragon is a place that will provide decent vegan options. Italian place is a joke!! We did not try the Mediterranean place after reading their horrible reviews. I appreciated the elaborate breakfast and lunch buffet. Staff at buffet was courteous and accommodating. The seating at pools go fast. People put towels and never show up. Management of seating is pathetic. For my five days at the resort, I couldn’t get seating a single day at the pool. Luckily, there was seating at the beach, which saved our vacation. This is definitely not the spot for me. I am so happy to be leaving today. Worst vacation!!! But, I generally love Cancun, so not giving up on the beautiful place.