Secrets The Vine Cancun

So disappointed - we have been coming to the Vine for over 12 years. This has been a complete disaster. We are club members and Hyatt globalists members if we are treated like this I can’t imagine what non members are experiencing. We are preferred guest meaning we stay on the preferred side of the resort. We bought our membership at the Vine we were told we would always have a Mastersuite. That has never happened. However we always buy a master suite because we like a nice room- this time when we checked in we were told we were getting an “upgrade” to an ocean front master suite. In fact it was a down grade. We are not on the club side and we do not have a club room number. We do not have a butler we have to change elevators to go to the club. Sandra met us today and never told us about this. She is the UVC club representative and did nothing to fix the situation. My husband and I always come to the Vine for the great employees- this will be our last trip. The club no longer values repeat customers and is making it clear they do not want our business.

Not a fan of the patio where you can hear and see neighbors. Food is just okay. Too mellow not lively. I would not stay here again.

The hotel is in a great location at the Hotel Zone, easy access via the R1/R2 bus into party centre and shopping malls. Relaxing atmosphere but with plenty of entertainment both during the day and evening. The entertainment team work very hard at all times. The professional shows and Acts are excellent. We tried all the restaurants and our favourite was Olio Mediterranean Cuisine on the 12th floor, the food was outstanding, Cesar the waiter was brilliant and introduced us to 2 of the chefs that cooked for us, one being Chef Jamie who cooked a delicious Rib Eye steak. The manager Luis was also very appreciative that we had visited the restaurant 3 times during our stay. The room were really clean and it’s a credit to the housekeeping staff. We stayed in a Delux Ocean View King room and couldn’t fault it. The staff in general can not do enough for you, tips are not compulsory however it is really appreciated if you do tip. Overall a fantastic holiday and would definitely stay at this hotel again.

We loved this resort. We have been to so many all inclusive hotels and this exceeded our expectations. We will be back for sure

Overall a great experience. About a 20 minute ride to downtown Cancun. Great food at the resort. We didn’t like that they required long pants in 2 of the best restaurants on the property.