Secrets The Vine Cancun

Last time here was 2 weeks after its opening in May of 2012. The quality of food, drink, and especially service has only improved! Out of the 30 resorts we’ve been to in Cancun it’s in our top 5! Yes there are better resorts (for more $$$) yes there are less expensive resorts for similar service and food quality, although you need to decide for yourself what you’re looking for in a resort and what's the important to your tastes and needs. This resort has it all. If you have the right attitude and you're warm and friendly yourself, you will attract the best staff to you. We befriended several, but one stood out which was Marebele (and her husband Luis) the head Chef, who went out of her way to track us down to prepare us a special (off the menu) dinners. She was awesome! Alejandro Hernandez our waiter at the Bluewater Grill was top notch and one the most professional waiters I've ever seen. A smile on his face all the time and very responsive to our needs. The drinks are plenty strong enough, if not.... simply order a shot chaser with it and you’ll be muy bueno! The preferred 12th floor pool is nice and will serviced, although a little cramped for space with the chairs and umbrellas. Also those with very little upper body strength may struggle with the navigating the ladder only pool access. The senoras at the cafe were wonderful and very personalable and attentive to everyone's needs! They always had a smile on their face! We tipped the staff (bar staff, bar waiters, Butler, waiters, and bellboys) not because we had to or that we felt we received better service because of it, but we because we wanted too. Yes it’s all included but be tipped additional because they appreciated it and were also very thankful. Will you find things that aren’t perfect...... maybe, but all-in-all everything was very close to perfect and by no means did it take away from anything on our trip.

My wife and I came here for the 4th time in May, 2018. We love this resort and we have kept coming back because it is the perfect getaway for a relaxing vacation. There is an abundance of entertainment, activity, and dining options in addition to the incredible hospitability the staff shows to the guests. In particular, Fausto and Cesar take great care of us whenever we visit. Both Fausto and Cesar work in the market café and treat us like family in making sure our needs are met and do so with a great attitude! Highly recommend this resort!!

Just back from an amazing two weeks with our family - This hotel was fabulous the rooms, restaurants, pools and entertainment were second to none. The main thing that made the hotel so good was the army of amazing staff members - All made us feel so welcome and special. Name call outs to Erick at the upper pool, Alex at the Manatee bar, our butlers Jorge Leti and Cesar but especially to Raquel from the entertainments team who was a brilliant all round entertainer and always made us feel special when we spoke to her .One of our highlights was the cooking class with Umberto - we learnt a few tricks and met new people and came away from the experience on a high . We will definitely be returning to this paradise.

We were here a couple days to recharge and it worked wonders. The property is maintained beautifully. The rooms are well appointed. Everyone we encountered was warm and welcoming. The attention to detail is noteworthy overall - especially in the kitchens. The food is excellent, but there's more to it than that. If you have a chance to tour the kitchen it will help to appreciate the care taken to keep guests safe (pictures posted of guests with allergies, strict separation of meat, fish, veg , etc prep stations). We have done a lot of wine tastings over the years and these were some of the best. The somms were engaging and challenged us to really think about what we were smelling by asking us to identify red, white or bubbles by smell alone. That naturally led to a more nuanced tasting experience. The activities and classes in which we participated were energetic, engaging and fun. We are looking forward to going back to recharge in just a few weeks.

Pure luxury. We stayed in a preferred suite for our honeymoon and had the most wonderful time. Premium food, premium drinks. Beautiful spacious room overlooking the ocean and Cancun. Need to return as soon as possible!