Secrets The Vine Cancun

Excellent hotel. The whole place is stunning and is kept very well. Good choice for activities and entertainment everyday however the evening entertainment didn’t always suit us depending on the performances ie rock, pop group etc. but that’s purely down to personal tastes. We would definitely return & would recommend to anyone visiting the area. The staff couldn’t do more for us they were so nice and friendly and constantly checked on us throughout the day at the pool etc. the only thing we found slightly annoying was the sun lounger situation. We always got one eventually but we noticed on the days we left the hotel early for excursions that people were getting up as early as 6:30 am (still dark out) to put towels and personal items on loungers to reserve them. Again this is fine but we could have lay staring at multiple sun loungers for hours throughout the day that have been ‘reserved’ but no one has used or has come down at 2/3/4pm to use them. Other than that it was a fabulous stay and we enjoyed every minute of it. They also noted any special occasions such as my birthday and put banners on the bedroom doors and left some chocolate cake the day of my birthday which was a lovely gesture.

about our recent stay. A few employees went above and beyond to make our experience memorable, in the entertainment team Jose and Angel were exceptional in their dedication, warmth and enthusiasm, truly fantastic service! Also, Hermes, who served us poolside with the best smile and service, he really looked after us which made us feel special.

The resort is beautiful and well maintained. The beach was pristine this time of year, with nearly no seaweed. The food was excellent compared to other resorts we have been to. The drinks inside were good. The drinks at the pool bars were on the weak side. The staff was very friendly and helpful the entire stay. Highly recommend!!

At first I was hesitant about this property because it located in the busy hotel zone and had a small footprint, but that turned out to be a refreshing change from the mega properties that require hiking shoes to get around. The tower made it real easy to navigate to the various pools, bars and restaurants. Simply push an elevator button and there you are. The selection of restaurants is ample and there is something for everyone. With fewer rooms than a mega property, there are also fewer entertainment options. But every night there was something to do. For my personal preference, I feel this property is ideal for shorter stays (<5). I stayed 3 days and would have liked another to try more for the culinary options. There is really nothing close by outside the property, but a short Uber ride can get you to souvenir stores and night life in the area where Coco Bongo is located. The beach is small and a bit crowded. But during my stay the water was nice and no seaweed on the beaches. The pools were relaxing, albeit slightly cold. The staff was awesome!

The facility is absolutely beautiful and clean. Hotel staff were overall attentive to our needs and were ready to serve. Restaurant food was great. The only reason I didn't give it a 5 star rating was because, we were a large group of 14 (7 couples), and due to the fact we were not able to make advance reservations for dinner at specialty restaurants, the wait was 2 hours.