Secrets The Vine Cancun

There's not a single smoking area in the hotel you have to go outside the main gates to smoke, literally on the street. If you are a smoker this is definitely not the place for you.

My husband and I just returned from an anniversary trip to Secrets The Vine in Cancun. We had a great week. We “upgraded” to a premium room and felt it was money well spent. The room was large and open and very clean. We enjoyed access to the upstairs pool and lounge with the premium upgrade. As other reviewers have mentioned, there are things the resort could improve upon. The food, overall, (for us) felt very bland. It wasn’t terrible, but it wasn’t great either. We were not fans of Dragons at all. Our wait was horrendous and the food was our least favorite. Bluwater Grille was a better experience, but our food still lacked seasoning and complex flavor profiles. We did enjoy the Sea Salt Grille for lunch, though. Definitely recommend stopping there if you’re able. We never attended a buffet, so cannot speak to that. The resort staff was amazing. Everyone was polite and pleasant and went above and beyond to make our stay memorable. Like others have said, there is a lack of excitement. The entertainment team was great, but the resort is more reserved than we anticipated. We weren’t looking for a party spot, but we did expect more lively music and for it to last longer than it did. Overall, we had a great time. The weather was perfect, and we enjoyed our time by the pool. Would we go again? Maybe. I do think it would be worth our while to explore other resorts to see if there is a better food experience and maybe more activity through other resorts. We give our stay 7/10.

Truly an amazing resort for all inclusive. Great food, beverages, entertainment and amenities. If you upgrade to the preferred club, ensure you receive the service you paid for. My wife and I were on our honeymoon and paid to upgrade and received no extra service, we loved everything about our stay but were truly disappointed in the service we believed we would receive. Overall, had an awesome time, just unfortunate that we had to call concierge for all of our needs when we were supposed to have someone dedicated to our floor. Customers pay for an upgraded service, it should be fulfilled.

Overall, Secrets The Vine feels tired and in need of a remodel. The beds / linens, etc seemed old, and the air conditioning system needs a complete overhaul. Our biggest issue was the room temperature. Despite setting the thermostat to 65 degrees, the actual room temperature stayed around 76. For anyone who likes to sleep cold, the room felt warm, stuffy, and clammy. The staff did move us to an upgraded room, which was slightly better, but it still never got cold enough. We were told that “AC doesn’t work as well in Mexico as it does in the U.S.,” which was a frustrating explanation for a resort at this price point. That said, the service was excellent. Everyone was extremely friendly, accommodating, and genuinely tried to help, which ultimately allowed us to still have a great experience despite the issues with the property. The only other negative was the amount of seaweed, although I recognize that is completely outside the resort’s control. With a proper renovation, especially the rooms, beds, and air conditioning, this could be a fantastic resort. The people and service are already there; the property itself just needs to catch up.

Location was good the resraurant take to long unless you buy a wine bottle. The premium drink to pay for preferred only available in 28th floor. No swim up bar. Paid 200$ for a dinner and it came 2hrs late ate it cold. Late checkout was not available didnt care im a hyatt member. Butler text you once a day on whatsapp. They give you coupon when you arrive they dont work when you go pay and they dont let you pay on the spot so you wont know. If paying cash they make you wait 30mins so they can call the banks. The liqour they serve its no brands and the known brands are cheap liqour like red label. Not all restaunrants are open everyday.