Secrets The Vine Cancun

We had a wonderful time. The staff is able and ready to assist. The premises were fantastic. The gym was better than your standard resort and clean.

This is our 4th visit to the resort. Check in was easy and quick with champagne upon arrival. The overall property is beautiful, very clean, some sargassum on the beach but every morning they work to clear as much as they can. Rooms are very nice with beautiful views, ask for a higher floor if available, beds are comfortable and you can control the a/c as you like. Breakfast buffet has a great selection of fresh fruits, you can order fresh omelet made to your liking and all the other basic breakfast foods. Ask to be seated in Manolo or Adrian's section. They will provide excellent service. We enjoyed dinner at Olio a few times. We had filet mignon cooked perfectly. Shout out to Marcial for his excellent service. We also tried Sea Salt grill for something different other than buffet at lunch and that was very good. Thanks to Willian and Rudolfo who served us. If you like sushi, Dragons has a good selection of rolls and sashimi. Service was excellent from Alfredo. We spent all day at the pool by Manatees and IBeth and Roberto were awesome. They made sure we had a drink in our hands all day, even when we were in the pool. We were disappointed with the lack of daily activities as my daughter was looking forward to it. Our last visit to The Vine , the entertainment team was awesome. They kept everyone involved with activities and made it a fun trip for us. This time the entertainment staff were not very social. They did not let guests know when activities were happening and when asked about it, they didn't seem to know themselves, or care or just plain did not enjoy their jobs. On the other hand the entertainment that the resort provided in the evening lounges and bars were excellent if you enjoy live music. Melissa, her bands and dancers were awesome. They did a 70s show as well as a Rock show and a tribute to female singers from the 90s. Overall, a great vacation.

Our first time in Cancun! Secrets The Vine was an excellent choice from start to finish! The staff really look after you. They provided excellent service and always with a smile; and they really get to know you. A special shout out to Esmeralda, Estefania and Adrian for looking after our breakfast in the mornings. Down a few steps to the white sand of the beach which leads right into the warm Caribbean ocean. Tired of the beach head to one of the 3 pool areas. Lots of entertainment in and around the pools. You can lay quietly by the pools or be part of the action, you choose. The food and drinks were fantastic. Also a special shout-out to the entertainment team … exceptional staff!

Welcome to America! 5 star, all inclusive BUT so loud! We were booked into room 1502, but after one night had to change rooms as the air conditioning unit on the ground are very loud and kept us awake. Moving to room 2313...opposite the Hard Rock Hotel and overlooking the hotel pools. There was always music playing way to loud. Couldn't fault the staff and food and drinks were very good, especially The Dragon restaurant. Overall, way to American and loud for me.

Amazing hotel! Wonderful people! Ithiel, Alejandro, Cesar, Esmeralda, William, Luis Miguel and All others were amazing! Very kind and generous service at all times. Something that was pleasant for us as a family, the kindness and happiness at all levels.