Secrets The Vine Cancun

In a nutshell, this hotel is beautiful, but we wouldn't go back. We were able to get an upgrade, and we're very glad we did. It was expensive, but it gave us a room on the 27th floor and access to the pool on the 12th floor. At the downstairs pools, there were never any free chairs, let alone any in the shade. The music was softer on the 12th floor, and I was always able to get a chair. If you’re looking for more of a party vibe, no need to upgrade! The hotel and the room are pure luxury! The food is good, but too much fried food for our taste. The service is excellent, and the people are very friendly. Special shoutouts to staff members who were particularly helpful: • Armando at reception • At Olio: Michelle (so warm and professional), William (dos vinos rosados!), Arturo (drinks at the pool) • Javier at Dragon • At the buffet: Adrian, Jovanni, Astrid, Manolo, Abigail and Nicole • Victoria and the other super-friendly maids on the 27th floor We are early sleepers, and there were loud concerts every night... Also, with the strong drafts on the 27th floor, the doors slammed every time someone came in or went out—we jumped every time and it woke us up regularly during the night. But the biggest disappointment (without which we might have returned) was that we couldn't easily walk on the beach... The sand wasn't firm enough, so we sank in too much to have a nice brisk walk, so we used the treadmill in the gym... Conclusion: we appreciated the quality of the hotel and the service, but other destinations we’ve visited cost much less, and have the kind of beach we're looking for.

My husband and I went to the resort in Jan 2026 and had a fabulous experience! The staff were friendly and very welcoming!

Estefani provided great service , she will be next manager 👍👍. Food was great as well. They know how to direct their customer based on preference

Absolutely fantastic resort. Service and food were incredible and the hotel itself was beautiful. We were in the smallest resort and it was quite large. Beach is right on the door step and lots of loungers to go around. I would recommend for sure!

Overall, this was a very enjoyable resort in the hotel zone of Cancun. The pool and beach access was great. The entertainment was fun, but probably a little more on the relaxed side than some of the hotels nearby -- which was fine by me. Food was okay, not amazing. I will say that my wife and I are both vegetarians and were able to eat pretty much everywhere without any issues. One thing I will note is that there aren't a ton of restaurants but that they do tend to each close once a week, so plan ahead if there's somewhere you really want to go. The rooms were very nice; we stayed in an ocean view with a king and found it perfectly wonderful for our needs. Everything was kept very clean and the facilities appeared to be well-maintained. The service was impeccable from all members of staff. Overall, I'd say this hotel is a pretty good value. It definitely has a luxurious feel and is a bit less pricey than some of the others I looked at.