Secrets The Vine Cancun

Overall very good experience. Booked trip through Costco travel and had no issues with flights, shuttle, or our stay at Secrets the Vine. Lots of optional activities available while nothing was pushed, it was easy to sit by the pool all day or take part in activities. Food, drink and service overall were exceptional. Perfect for an adult only couples getaway. Only two negatives out of the entire trip. There was a long wait for all food locations. This was not an issue as they have an app messaging service. This service did not work for us so each time we have to continually check in with the restaurant. We explained this wasn’t working to the restaurant staff but no support was provided. Second negative was the immediate push to sign up for the vacation club immediately after arriving. After a long travel day and spending a lot on the trip itself, I felt it was bad taste to immediately push this. Overall will go back to this resort over others as it was a great trip.

We had dinner at Sea Salt and it was beautiful! Marcos Carlos Mandy Mandi, Christian and Angel were wonderful, they made our first night here so enjoyable.

We’ve been to multiple Secrets and this was my least favorite. The resort could use some updating and touch ups. We had a master suite which was huge, however, the furniture needed a good steam cleaning. Food is mediocre which can be pretty typical for a resort. The coffee bar and ladies working were great! We always had great service so that did not lack in any areas. We upgraded to preferred and it was a waste. The alcohol options were the same no matter what and the “lounge” is more like a small room. The preferred pool is very quiet. Getting a pool chair is a serious game. 7am they’re all taken even though people don’t come down for hours.

We had a great time! Would highly recommend. For what we were looking for in an all-inclusive, the ambience was great, everything was clean and well kept, and the staff and service were exceptional! The pools and views were amazing and we had a very relaxing and wonderful time!

Resort was about 65% occupied and did seem busy. The chair game is real here and you have to get up early, like 715am to mark your spot which I don’t like. There are not beach or pool attendants that greet you and help you set so you are sort of on your own. But once settled in is enjoyable. Nice poolside activities and f&b activations throughout the day. We loved Eduardo at the pool on the tequila and sangria cart. Chivel on the club floor was attentive and was in good communication with me. He helped to arrange a bday acknowledgment for my cousin at the steakhouse for her bday intro Mae her feel special. The beach is very small and there is no preferred section. If you are an ultra beach person this is not the place to go. We were just there for 3 nights so the pool was great but had it been our normal longer trip would have been disappointed not enjoying a beautiful beach. F&B was all good. Enjoyed the daily poolside lunch buffet. Saturday was especially good with all the grilled seafood. Steakhouse and Italian were both memorable and Fantastic . The service team in both were attentive and fun. The Saturday night poolside show was fantastic. Very talented entertainment group and the lead singer sang for 2 hours! The dancers were so fun with multiple outfit changes. 24 hour coffee bar is clutch! Preferred lounge is a bit lackluster compared to others. Only 4 tables inside so it gets overwhelmed quickly at peak times. But the preferred pool was great view. Room on floor 23 had a great view of the bay and ocean. Was very spacious and clean. Felt totally safe at all times Used Travicons for car service and they were excellent as always I would return here for a quick weekend but will save my longer trips for some non hotel zone luxury hotels as I have done in the past