Secrets The Vine Cancun

Last Thursday we returned from Secrets the Vine Cancun (our 1st time). We visited for a partial family reunion (8 of us) and we absolutely loved this resort! The staff and diverse food options truly make this resort special. The following are our favorites (they went above and beyond) and because of their exceptional service we plan on returning to Secrets the Vine Cancun. May God bless them all abundantly! 1. Ms. Rosanna (CO head concierge): a true ambassador of hospitality, anticipated & personalized our needs; friendly, hospitable, accommodating; solution-oriented, deeply committed to enhance member satisfaction, great at resolving complex requests with ease and creativity; personalized our stay to strengthen guest loyalty. She demonstrated empathy, strong communication skills and made us feel so welcome and relatable; her leadership not only elevated our experience but clearly inspired the other managers. Our shared Latin roots & culture created an instant connection. Ms. Rosanna made our stay truly enjoyable. 2. Mr. Alejandro Ferregut (reception manager): exceptional communication, demonstrated operational efficiency in managing reservations, problem-solving skills. 3. Mr. Jose May (Market Café manager): welcoming, warm, attentive, ensured guest satisfaction, adaptability to guest needs, reinforced resort’s commitment to quality service. Mr. Jose was so thoughtful & accommodating: he offered us the large table near the buffet, which made it easy for our parents who use walkers. 4. Mr. Alejandro (beach & pool manager): worked great in high-pressure environments, effectively managing difficult individuals around the pool, led by example (stepping in during rush hours/staffing shortages to clear up tables, pick up towels, etc.), made sure the pool area was clean and welcoming. 5. Diego (entertainment team): respectful, kind, smart, with a warm demeanor and great interpersonal & teaching skills (Connect 4, ping-pong, volleyball). He demonstrated enthusiasm & strong leadership qualities, ensuring everyone (regardless of skill or personality) had a fantastic experience by creating a positive & welcoming environment. 6. Enrique (Market Café waiter): always smiling, polite, attentive. He anticipated our needs, remembered all our preferences, paid great attention to detail, and had excellent multitasking ability. Other notable staff members: Nayi (Mexican crafts/painting: proficient artist, inspiring, great teaching skills, explained techniques clearly, nurtured creativity), Enid (The Vine Café barista: efficient under pressure, customer service oriented), Daniela & Ariana (Market Café), Christopher (towel collector - afternoon shift: respectful, friendly, always willing to assist and ensured customer’s satisfaction), Gabriel (Sea Salt Grill waiter), Norberto (jacuzzi server). ALL the above-named staff members’ dedication doesn’t just support Secret the Vine’s success—it is the foundation of it. I highly recommend recognizing their outstanding contributions.

Excellent hotel. The whole place is stunning and is kept very well. Good choice for activities and entertainment everyday however the evening entertainment didn’t always suit us depending on the performances ie rock, pop group etc. but that’s purely down to personal tastes. We would definitely return & would recommend to anyone visiting the area. The staff couldn’t do more for us they were so nice and friendly and constantly checked on us throughout the day at the pool etc. the only thing we found slightly annoying was the sun lounger situation. We always got one eventually but we noticed on the days we left the hotel early for excursions that people were getting up as early as 6:30 am (still dark out) to put towels and personal items on loungers to reserve them. Again this is fine but we could have lay staring at multiple sun loungers for hours throughout the day that have been ‘reserved’ but no one has used or has come down at 2/3/4pm to use them. Other than that it was a fabulous stay and we enjoyed every minute of it. They also noted any special occasions such as my birthday and put banners on the bedroom doors and left some chocolate cake the day of my birthday which was a lovely gesture.

about our recent stay. A few employees went above and beyond to make our experience memorable, in the entertainment team Jose and Angel were exceptional in their dedication, warmth and enthusiasm, truly fantastic service! Also, Hermes, who served us poolside with the best smile and service, he really looked after us which made us feel special.

The resort is beautiful and well maintained. The beach was pristine this time of year, with nearly no seaweed. The food was excellent compared to other resorts we have been to. The drinks inside were good. The drinks at the pool bars were on the weak side. The staff was very friendly and helpful the entire stay. Highly recommend!!

At first I was hesitant about this property because it located in the busy hotel zone and had a small footprint, but that turned out to be a refreshing change from the mega properties that require hiking shoes to get around. The tower made it real easy to navigate to the various pools, bars and restaurants. Simply push an elevator button and there you are. The selection of restaurants is ample and there is something for everyone. With fewer rooms than a mega property, there are also fewer entertainment options. But every night there was something to do. For my personal preference, I feel this property is ideal for shorter stays (<5). I stayed 3 days and would have liked another to try more for the culinary options. There is really nothing close by outside the property, but a short Uber ride can get you to souvenir stores and night life in the area where Coco Bongo is located. The beach is small and a bit crowded. But during my stay the water was nice and no seaweed on the beaches. The pools were relaxing, albeit slightly cold. The staff was awesome!