Secrets The Vine Cancun

Our stay was absolutely incredible, largely thanks to the outstanding team at Secrets The Vine Cancun. A special thank you to the Preferred Club concierge team — Rosanna, Abel, and Watzon — who were always attentive, proactive, and genuinely committed to making our experience seamless. At Nebbiolo, Carlos and Rodrigo delivered top-tier service with great attention to detail and a welcoming attitude that made every visit memorable. Dany at the bar kept the energy high and never missed a beat. By the pool, Benjamin managed everything flawlessly, while Norberto and Daniel provided exceptional service — always present, efficient, and friendly. What truly stood out was how this entire team consistently went above and beyond. Any request or issue we had was handled within 15 minutes or, at the very least, they always came back with a solid alternative solution. The only minor downside was the smart elevator system, which occasionally glitched and led to wait times of 5–10 minutes during peak hours. That said, it did not take away from the overall experience. This level of service is rare — it made our stay not just enjoyable, but unforgettable. We will absolutely be back.

Great food options, staff is super attentive and engaging. Shout out to Manolo and Cesar at breakfast- always lookin after us.

For context, I have been to about 45 - 50 beachfront luxury resorts in the Caribbean / Mexico. This resort ranked in the top 3 for great food. Its breakfast buffet was fantastic; it offered the widest and best variety my adult children and I have had. The specialty restaurants (once you get in) are very good....The worst part of this hotel is that it consists of a tall building, with hundreds of rooms, with very little square footage. What this means is that there seemed to be only enough beach chairs (around the pools and on the beach) for about 60 - 75% of the guests. So if you don't like waking up before 7 a.m. to secure a beach chair (I did not and have never had to do this before), I would not go to this resort. In fact, on one morning, we secured two chairs after waking up early, and our towels were discarded and the chairs taken. Needless to say, I didn't enjoy waking up at the same time as a work day just to get a chair to sit on and read. I consider that to be at a given at a 5-star, "luxury" resort....The ocean water was rough and wavy every day due to the El Norte winds which occur every March, so it made swimming or floating impossible - but good for jumping waves....Also, their activities were not as diverse and not offered as listed or as frequently as at other Secrets or other adults only beachfront resorts.

we last were at The Vine in 2019 so still a nice resort, but getting older, could use some renos,, pools are not warm, staff is great, food is good,, we did preferred and worth it

Awesome time here. Love food options at Market Cafe. DRAGONS resturant is the best. Miguel (magic Mike) was exceptional. Loved the idea of not having to prebook resturants and its just first come, first served, this worked well. Not excited about charges to use the sauna at the Spa but this seems to be the norm. Staff were very accomdating allowing late checkout at no cost as we had a night flight. Dont go touristy spots to buy sourveniers GO TO WALMART downtown. Big section for gifts and ur not ripped off.