Secrets The Vine Cancun

Wonderful resort with excellent service and rooms. Food was outstanding and Rosa at Olios was just so welcoming, kind, and attentive. We look forward to returning!

Just spent eight nights at secrets had a wonderful time. We paid extra for the club which in our opinion was worth it. We had breakfast and lunch there Rosa and Jeovani,what amazing service couldn’t do enough and the maître de Oliver was the same way. couldn’t do enough for everybody and his staff. Food was very nice, knew our order as soon as we sat down. My favorite restaurant was the Italian the manager there Michelle cater to everybody’ whims she couldn’t do enough she was amazing,I was so impressed. We had to go back a few times, also at the Italian, we had Rigo as a waiter very informative, we asked for him on our next visit Not forgetting Marcial the waiter, look for him always got a smile on his face .We love the hotel and the staff so much we’ve just booked for September to go back there, our 5th time in 15 months.

Some staff was very friendly while others seemed bothered when asked for help. Pool volleyball was very fun but then they took down the net and we could t interact with other guests that wanted to keep playing.

I had an amazing experience. The beaches were beautiful, the views were unforgettable, and the food exceeded my expectations. I am usually a very picky eater, but being in another country encouraged me to try new dishes I would never have ordered at home. Every day brought something new, and I left with great memories, a greater appreciation for different cultures, and a desire to return.

The facilities are great. The lobby especially gives you the feeling that you are in a luxurious environment. However, we felt like there was constant pressure to purchase additional services or upgrades. From premium bottles by the pool, lobster options in the restaurant for $150, vacation club presentations, spa products, and other add-ons, it seemed like selling was happening everywhere. At times, it felt more like being in a marketplace than staying at a luxury Hyatt resort. The resort itself is beautiful, but the constant upselling took away from the relaxing vacation experience. I’m curious when this became such a big part of the resort experience. The pools did not have a swim-up bar, so all drink orders had to be placed through a waiter. Unfortunately, service was very slow since the waiters were responsible for serving all guests at the same time. On one occasion, one of the servers completely ignored our drink order. Thankfully, another waiter noticed and helped us get our drinks. Eventually, we ended up leaving the pool area every so often just to get drinks ourselves because waiting for service took too long. For an all-inclusive resort, where drinks and pool service are a big part of the experience, this was very disappointing. We ordered a few drinks through room service and waited 40 minutes before calling to check on them. We were told they were on the way. After another 15 minutes, we called twice with no answer. I called again about 10 minutes later and canceled the order. Somehow, the drinks still arrived almost 2 hours later while I was leaving for a tour. Very disappointing service and by far the worst room service experience I’ve had at an all-inclusive resort. The biggest issue was not just the delay, but the lack of communication and follow-up. Overall, the food was very good. The Tacos al Pastor at Market Place was definitely the highlight although the seafood casero followed closely. We did have an issue with the waiting lists, as every restaurant seemed to have a very long wait time and my wife was starving. We brought it up with the manager, and he quickly stepped in and had us seated within a few minutes. It was a very positive experience, and I really appreciate him taking care of the situation. Thank you, whoever you are!