Secrets The Vine Cancun

We had 2 wks here for honeymoon (our original one for Mauritius was cancelled), we booked very late and chose this hotel as it was advertised as being quiet, adult only, no foam party's, no themed nights, romantic and apparently 5 star. We found the service to be very inconsistent The food at breakfast & lunch (buffet) was very repetitive, lukewarm/cold, and we struggled to find any cutlery? they want you to have dessert, fruit, yogurt etc but don't provide any spare cutlery! Also a few times we left the table to get another course and when we returned our plates, wine glass, cutlery, napkins had all been cleared away? don't the servers keep an eye on their tables? the market cafe manager spent all his time looking down at his phone. we got so bored after 2 wks we ordered room service (very good well recommended) The restaurants for dinner are ok, Dragons was our favourite, we ate around 9pm and never struggled to get a table Our biggest peeve were the watered down drinks, in the whole 2 weeks we drank beer, cocktails, wine, spirits, tried everything basically and not once did we feel the effect. I tried asking for drinks with no ice and it made no difference whatsoever, so be aware! Not what i would expect from a hotel of this standard We downloaded the mobile phone app to check on the daily activities, however this didn't match with the in room tablet, so you never knew what was happening, or in our case what to avoid lol The rooms are spacious, we had floor 19, the views were amazing. Nice, modern, clean, we had couple of maintenance issues but there were rectified within 20mins. Found it odd the room had an ice bucket, but couldn't find any ice machines? we also asked for a kettle from concierge, again delivered within 20mins. Overall we had a nice time, the weather was great, be prepared to reserve your sunbed early ,as by 1100 you have no chance of getting one, there isn't anywhere near enough for the hotel capacity. The servers constantly come round to ask if you're ok and need a drink which was appreciated, even if they had low alcohol content lol

Our stay at Secrets The Vine Cancun was an absolute blast from start to finish! If you’re looking for a mix of high-end luxury and high-energy fun, this is the spot.Here’s why we loved it:The Preferred Club Experience: We stayed in a Preferred Club room, and it was worth every penny. The room was sleek and modern, but the real star was the view—waking up to that turquoise Caribbean water every morning was pure magic.Top-Tier Service: The staff here really knows how to take care of you. From the beach servers to the concierge, the service was excellent and always came with a smile.Beach & Pools: The beach is stunning with powdery white sand, and the pool areas are just as impressive. Whether you want to lounge quietly or be where the action is, the layout is perfect.Food & Drinks: The drinks were fantastic—high-quality spirits and expert bartending. We never had a bad cocktail the whole trip.Vibrant Entertainment: There was always something happening! The entertainment was genuinely fun and kept the vibe upbeat without being overbearing.Overall, it was a perfect getaway. We had a fantastic time and would definitely head back for another round of sun and fun!

A fabulous place, do not hesitate to go here! Everything was on point, from the overall service in all of the departments, to the cleanliness, wonderful restaurants, great gym and fabulous rooms. Thank you Secrets! We will be back:)

My husband and I had a wonderful vacation at Secrets The Vine in Cancun. We had a warm welcome and greeted with a cold towel and champagne. Our stay as pleasant. We enjoyed the food in all the restaurants, staff friendly and attentive. The resort was clean. Great vibe around the resort. The entertainment group did a great job making the stay fun, you could participate or not. Our last night was special dining at The Sea Salt. This was outdoor dining, beside the pool, fantastic barbecue food, many wait staff to help in any way with a smile. Shout out to Estefoni, Angel, Victoria, Maris, Geiser, and Wilber. Thanks for a wonderful evening!

The restaurant called Sea Salt by the ocean was fantastic, The entire team from Michelle who remembered our names along with whose birthday it was to Yasmin, Roberto, Juan, Tom, William,, Yueff and Expando gave us great service along with great food. Till we meet again……thanks for everything!