Secrets The Vine Cancun

We visited during the rainy season, so we didn’t get the picture-perfect Cancun weather we had hoped for, and many of our activities moved indoors. Thankfully, Emmanuel and Jose from the entertainment team made sure we still had an amazing time! From bingo to teaching us how to play blackjack—and even how to shuffle the cards—they made everything so much fun. What really stood out was their personal attention. They made us feel so special, almost as though we had our own private entertainment team! Their warmth, energy, and sense of humor turned rainy days into some of our favorite memories. Thank you, Emmanuel and Jose, for making this trip one to remember. You were truly a highlight of our stay.

Emmanuel is awesome! He was a real highlight of my stay and helped make this vacation one I’ll always remember. I truly appreciate the care he put into making my experience special. The people you meet can make all the difference on a trip, and Emmanuel deserves recognition for the positive impact he had on mine. Thank you, Emmanuel, for making a great vacation even better!

Room was spacious clean and plenty of view from balcony

I stayed a week at Secrets the Vine and I was very impressed by the kindness and friendliness of the entire staff. I have stayed at many Secrets resorts in Mexico and throughout the Caribbean but the service here was the most consistently courteous I have ever experienced. I was pleasantly surprised by the high quality and tastiness of all the food. The standout was the scrumptious, perfectly prepared beef filet steak. The Cafe offerings were delicious as well. Daily morning yoga classes were my favorite activity. I appreciated the professionalism of the guest yoga instructor. This resort is a short ride from the airport and the views of the sea are lovely.

This is our 6th stay at this resort and is our last. Here’s why: Checking in was about 45 minutes just to talk to a “representative”. Of course a room wasn’t ready. We had surrendered our luggage to the bell man on entering the hotel- we didn’t have anything we could use at the pool. After 2 plus hours our room was ready. Our luggage was to be delivered right away according to our concierge. More than hour passed and we made phone calls to the bell station being told ‘we will check on it’. A text to the concierge was made. She was “surprised” it hadn’t been delivered. My husband went on a search and found the bellman. He had dropped off our luggage outside the wrong room. No one answered the door so he just left it. When my husband found him he was bringing it to our room. He admitted he had the correct room number but delivered to the wrong room. Our room is clean. But, the decor is getting tired. It’s been 10 plus years we’ve seen the exact same decor and furniture. The bed is comfy. The food is pretty good. For me personally I like warmer food than how it’s served. The hotel is staffed by people who seem to care. The problem is the hotel seems under staffed. The hotel next door is being renovated. We didn’t know before arriving that there would be constant construction noise. Jack hammers for more than 8 hour each day! And- one night construction was after dark-noise until late. We have always loved this resort and sad to say it’s not the same as we have loved in the past. But- on the good points- Coffee bar is outstanding. The people who work there are friendly, kind and hard working. I hope The Vine does everything to keep Jose from the entertainment staff. He is engaging, knowledgeable, fun and deeply cares about people. He deserves all the accolades I can give. Our concierge Rosanna is pleasant. Waitstaff at the restaurants are friendly and seem to be hardworking.