Secrets The Vine Cancun

My husband and I stayed at Secrets The Vine Cancun for our honeymoon, and I honestly cannot say enough wonderful things about our experience. From the moment we arrived until the moment we left, the entire trip felt special. The resort itself is absolutely beautiful. The views are breathtaking, the property is incredibly well maintained, and there is such a great balance between an upscale, relaxing atmosphere and plenty of opportunities to have fun. Our honeymoon suite had gorgeous views of both the ocean and lagoon, and waking up to that scenery every morning was something we will never forget. The food was another highlight. We loved having so many different restaurants and options without ever needing to leave the resort. Whether we wanted a nice dinner, something casual, or just drinks by the pool, there was always something great available. The pools and beach were beautiful, the drinks were plentiful, and the overall atmosphere was exactly what we were hoping for on our honeymoon. What truly made the experience exceptional, though, was the staff. Everyone we encountered was warm, welcoming, attentive, and genuinely seemed to care that we were enjoying ourselves. The level of service made an already beautiful resort feel even more special. This was also my first trip outside of the United States, so I was a little nervous going into it. Secrets The Vine completely exceeded my expectations and made the entire experience feel easy, comfortable, and unforgettable. We originally planned to stay on the resort for the entire trip, and I’m so glad we did because we never felt like we were missing anything. We came home with amazing memories, a lot of laughs, and the feeling that four nights simply wasn’t enough. 😂 If you’re considering Secrets The Vine for a honeymoon, anniversary, couples trip, or just an excuse to escape somewhere beautiful, I would absolutely recommend it. Thank you to everyone at Secrets The Vine Cancun for making our honeymoon something we’ll always remember. We would return in a heartbeat! ❤️🌴🥂

This was our 4th visit to The Vine in the last 2 years. We have loved our visits, the staff and hotel are great, Staff cannot do enough to please you, the room and other facilities are very clean. If you have reduced mobility this hotel is great. Initially we booked as my husband had knee replacement surgery. All restaurants are accessible by lifts and the lower pools accessible by a ramp running from the lower level to the lobby. Lower level pools are also easy to enter using a handrail and gradual steps. My husband and I really enjoyed the food on previous visits but this visit we was disappointed with the menu options. Breakfast in the marketplace everyday is excellent, the selection of fresh fruits, omelettes made to order, along with pastries, cereals, Mexican and international breakfast choices. So much choice. The lunch times selections are very good too. In the evening we visited the different a la carte restaurants which all have their own unique ambience and great service but unfortunately since our last visit the menus seemed to have been changed but not for the good. I prefer fish to meat, during previous visits fish of the day, or a dish including shrimp was always on offer. But this visit I struggled in the Al la Carte restaurants apart from Dragons (they have good selection of cooked and raw fish as it is an Asian restaurant). Previously in the The Sea Salt Grill at lunch time, we really enjoyed the selection of ceviche available, this visit there was only one on offer which was very bland and watery when we ordered it. Sadly I do not think we will return as on this visit we was disappointed with the reduced choices in the menus.

We went down for our honeymoon. The staff was attentive to you as soon as you walked in the door. This company strives to make sure you’re satisfied. We had the honeymoon full ocean view room that was beautiful and had plenty of space. We enjoyed the restaurants they had on site as well. They definitely take pride in the presentation of your food. We were very surprised most of the meals weren’t your typical small portioned size like other all inclusives we’ve attended. They had entertainment at all times of the day. We enjoyed our stay overall and would be willing to go back. We made sure to watch YouTube reviews of people who have stayed before we went down as well to get a true review of the resort itself.

We first came to the Vine (2013) and returned at least 3 times before Hyatt took over and corporate balance sheets were prioritized ahead of guest experience. We kept giving it a chance but those days are done. Little things matter and it seems most have been eliminated. Up until this last and final trip guests were greeted at the front door with welcome champagne-nice touch but no longer part of the experience. This visit We were escorted to the Preferred lounge for check in and POLICY REVIEWS which took 40 minutes total? Butler service is via text and What’s App. No drinks before 10:00AM ANYWHERE including Preferred Club which we paid extra for? This is a HYATT rule not a Mexican Law. Even in the Preferred Lounge Mimosas are not allowed prior to 10:00am and it is strictly enforced, same with the Market Cafe. Gone are the days of a table set up for self service. But I guess it saves $2.00 per guest each morning? Restaurants are conveniently CLOSED during specialty nights when the upsell is constant-an example is if you’d like steak for dinner THE Barefoot Grill is closed tonight BUT for an additional fee you can have steak at the specialty dinners outside. They will come around during the day with the upsell pitch. Do not pay for the Preferred level, very little benefit if any remains. If you want a higher end drink ask for it but there are limits. Gone are the days of Grey Goose, Belvedere, etc. you may get Smirnoff if they aren’t out. The pool bars make drinks with zero care, half blended, and they do it while seemingly LAUGHING at guests. Food (if the restaurants aren’t “closed”) is mediocre at best. Dragons has 4 sushi rolls on the menu and 2 are without fish? Steakhouse was closed so no comment. Olio is Mediterranean but YOU DINE in the “upgraded” Preferred club outside next to ratty stained daybeds and a pond/water feature that hasn’t had water in it for 3+ years, just a dry shallow pool. As stated earlier, stay away from Preferred, there is NO tangible benefit left. Staff at the coffee bar and Market Cafe are top notch! 🙏 For the record, I’m not an angry online review person, sadly just a person that will not return to The Vine again. My negative review of The Vine is not a reflection of the Staff, it’s a reflection of a Corporation that desires your money before your satisfaction. We checked out early and are having the vacation that Secrets USED to be 3 miles up the road.

So we are 5 days into our 9 days visit to Cancun. This is my second visit to the hotel. It’s a revisit after 10 years. I read the reviews before coming and thought surely that isn’t the same place. Well. The hotel hasn’t changed much. Clean and tidy, food good, some restaurants closed on certain days. The hotel seems half full at present. The biggest let down the hotel has now is the drinks. DO NOT COME HERE expecting real drinks. The pool bars are serving cocktails which taste of flavors of your fav drinks but have no alcohol what so ever in them. It’s a real Shame and a total let down. I’ve spoken to a few people by the pool not one person has said they can taste any alcohol. I would say if you’re coming here bring your own drinks. The location itself it’s lovely same with the beach. Overall I think if your coming and not bothered about drinks and soft drinks are preferred but flat ones then u will enjoy a couples stay but entertainment is non existent in the evenings. The entertainment staff are good in the day with exercises. 3 stars I feel is fair for this hotel now, but I would never come back here based on this stay.