Secrets The Vine Cancun

we last were at The Vine in 2019 so still a nice resort, but getting older, could use some renos,, pools are not warm, staff is great, food is good,, we did preferred and worth it

Awesome time here. Love food options at Market Cafe. DRAGONS resturant is the best. Miguel (magic Mike) was exceptional. Loved the idea of not having to prebook resturants and its just first come, first served, this worked well. Not excited about charges to use the sauna at the Spa but this seems to be the norm. Staff were very accomdating allowing late checkout at no cost as we had a night flight. Dont go touristy spots to buy sourveniers GO TO WALMART downtown. Big section for gifts and ur not ripped off.

So happy we selected The Vine! We always narrow down to three hotels and cross out fingers as we book. Staff and I mean all staff are lovely, hard working and respectful to every guest. Huge shout out to Danny and Ballentine/bartender at the beach, never dissapointed and were on their game everyday. If I knew everyone's name I would mention them, so many great folks work at the vine. Buffet, café, restaurants, pool bars, a la carte restaurants, Piano bar band and staff, AMAZING!, maid service, in room towel service, maintenence and landscape, luggage crew and many more were all top notch. We thank you for making our vacation time at The Vine a great experience and I hope our review helps others choose you. We will see you again.

Overall, I really enjoyed Secrets the Vine. I am a solo female traveler in my 50’s. Pros: I am pescetarian/vegetarian and the food selection was very good, better than expected. They even have nice vegan options. Plenty of pools and space for everyone. They cleaned out the sargassum in the mornings so the beaches were nice and clean. All round, the service was great. I don’t drink coffee so I was delighted to see they have matcha. The cafe is 24 hrs, so I would go in the AM, get a matcha, go down to the pools to claim a lounge and watch the sunrise. It was lovely. The music at the pool was a surprise - I thought it would be annoying reggaeton but there was none of that - it was a pretty diverse selection and all of it good poolside music. Nice gym including a Peloton bike (although it’s steamy in there). Cons: The lobby and rooms are very perfume heavy. I am sensitive to perfumes so this was a little tough for me. I get that they want to mask the smell of mildew but I would prefer a more natural scent like orange blossom or something. My room was on the north side/side with all of the AC compressors, and they were loud. If I went on the balcony they were louder than the ocean, and I could hear them with the sliding doors closed. They didn’t keep me up at night or anything but it was a little disappointing. I never had hot water in my shower. Tried running it for a long time with the hot water running at the same time in the sink, but it never came. It got sort of like warm, but not warm or hot. It didn’t bother me much because I was sunburned anyway and so I didn’t notify customer service. Got sat immediately after check in with someone trying to sell me on spa packages, etc. Wasn’t crazy about that. Recommendation: do go down to the pool before 7am if you want your choice of pool lounge. I would recommend Secrets the Vine - great location, great service, nice pools, nice room, better food than expected.

Pro’s: - Amazing food - Three great pools - Great bar service - Good entertainment - Room was great. I was alone in my room, so I’m not sure how I would feel about using the toilet in a fish bowl if I was staying with someone. - They say it’s a couples’ resort, but my friends and I found plenty of friends traveling as a group. Very friendly crowd. - Great gym and amazing view Con’s: - The chair situation is a problem and there is zero policy about it. I suggest to wake up at 6-6:30 to grab some chairs. Otherwise you can also ask the bartenders throughout the day and they’ll place some chairs out for you. - There are several A La Cartes restaurants, but I wish the Market Café would remain a buffet at dinner time, instead of switching to a Mexican A La Carte. This would resolve the long waits for all the other restaurants. - While the balconies are beautiful, if your room is facing north (even numbered rooms), you will NOT be able to enjoy it. There is some sort of generator that emits so much noise 24/7 you can hear it from any floor. Incredibly loud.