Secrets The Vine Cancun

The entertainment staff should be rated a 10! Aisha, Emmanuel and Jose were so friendly and fun. They went above and beyond!

From the moment we checked in, we were misled by the sales staff. They made promises they had no intention of keeping just to convince us to accept an “upgrade.” It was dishonest, unprofessional, and completely ruined our first impression of the hotel. What should have been a memorable celebration of our anniversary turned into one of the worst hotel experiences we’ve ever had. Choosing this resort for such an important occasion was our biggest mistake. We expected honesty, respect, and exceptional service, but instead we were met with false promises, poor treatment, and constant disappointment. I would never recommend this hotel to anyone, especially if you’re celebrating a special occasion. There are far better resorts that value their guests and deliver the experience they promise.

Fabulous hotel to spend our Wedding anniversary, loved the hotel, staff were friendly and attentive from m pool bar staff, restaurant, all bar staff and front desk to be friendly and attentive. Food mostly excellent with a couple of exceptions such as Mexican al a carte where the menu, food and service were poor and the saltwater grill in the evening changed from Al a carte to buffet and bbq, very poor choice for vegetarian and my husband found meat cold and tough. Stand outs for us were Nebbiolo where we dined 4 evenings was exceptional, food and service were excellent and we were looked after and welcomed by Michelle and her team on each occasion. Dragons was also superb, food and service were first class. We also loved Bluewater Grill, again good and service were excellent and we were looked after each time by Manuel who was great. We had lunch each day at Saltwater Grill where the fish tacos, pulled pork burger and cauliflower popcorn were stunning,. Service by pool bar staff was excellent . Our holiday highlight was our visit to the chefs table with the wonderful Aisha and Fabien the chef (apologies if spelling is incorrect) it was a fabulous experience and we highly recommend. Aisha and the rest of the entertainment team were such a credit to the hotel, my husband loved the water volleyball, it was great fun.also We we loved our breakfast in the buffet, we usually sat just inside the market cafe on the left hand side, sorry we did not get the waiters name but he was lovely in that area.

Decent room. Good food. Awesome staff.

Great room view overlooking the ocean. Amazing suite with huge and comfortable beds . Great food and cocktails, big variety for breakfast.