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Escape to the heart of Cancun at Secrets® The Vine Cancun. This award winning, adults-only, contemporary resort offers all the indulgences of Unlimited-Luxury®, including endless gourmet dining and drinks, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites come complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte, in addition to luxurious amenities, daily refreshed mini-bar, flat screen TVs and much more. The experience continues with limitless access to eight gourmet restaurants and top-shelf spirits served at the seven modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service.
Secrets The Vine Cancun
Blvd. Kukulcan Km. 14.5, Lot 38
Zona Hotelera
Cancun, Mexico
77500
Nearest Airport: CUN
I had a wonderful stay at Secrets the Vine, stayed there in December for my Birthday. The staff provided excellent customer service, shout out to Edgar at Market Cafe, he knows his job well, makes the guest feel at ease and welcome, very attentive, this is the same for Abigail, Vinny, Ariana and Jose May the Supervisor. This is a group of young professionals who truly care about the guests. One on the best housekeeping staff you can get is Viviana, she kept our room super clean, very pleasant and works fast.Noemi turn down services in the evening is awesome, she has a way of rearing things in the room in the afternoon after a long day at the beach that makes the place looks like just like it was done in the morning. I have never experienced that at other hotels.Reyna at reception and check in desk is also a great staff person and represents the Hyatt brand well.
Jean D
Lovely hotel! Second time we have visited, the hotel has everything you need. If you need anything extra they will try and sort it for you. The staff are all amazing and so polite and welcoming. Jaime and Hay-dey are both lovely people who made our stay extra special by jusy being themselves. They are two fantastic people who deserve a pay rise for how hard they work and how they cannot do enough for you. Can’t wait to come back and stay again soon!
Nicola S
Chef Isidro and our waiter Jorge were great! Food was delicious. Service and presentation were excellent! Would recommend!
Joe O - Portland, Oregon
Great place but the weather didn’t help 🙁 Service is great and very dedicated workers, doing everything possible to make you feel happy!
FellowTraveler309953 - Texas Gulf Coast, Texas
So so not impressed at all for the price. Didn’t know it belonged Hyatt. i could used mileage. Front desk never asked me. Food so so. Entertainment zero.
peter c
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