Secrets The Vine Cancun

We love Secrets The Vine! The staff is fantastic, always making sure our needs were met. No better place to rest and relax from the cares of the world.

We had such a wonderful stay! The service throughout the resort was excellent and everyone made us feel so welcomed. The lobby lounge quickly became one of our favorite spots — they truly had the best drinks! We really enjoyed dining at Sea Salt Restaurant, and we found ourselves visiting the café often for coffee, matcha, and chai. The butler service was such a special touch and made the experience feel even more relaxing and personalized. One of the highlights of our trip was the romantic breakfast arranged for our anniversary. It was thoughtful, beautiful, and something we’ll always remember. Overall, we had an amazing time and would definitely recommend this resort for a memorable getaway!

Pros: view was amazing! Italian restaurant was on point from the service to the food...amazing!! Size of room and balcony are spacious. Cons: At first glance, the hotel is esthetically pleasing. However, if you look a litter further...it's not that clean. Upholstery on all fabric and leather chairs need to be cleaned throughout the hotel. There was hair on the sheets, in the shower, on the balcony and in the water closet either from previous guests or the cleaning ladies. There was a roach in the Asian Fusion restaurant and when we brought it to 2 of the staff members attention, they seem to have an attitude towards us after that. There were also 2 roaches on our balcony. When we moved the chairs around, they were underneath eating food that I assume was dropped by previous guests. Obviously the cleaning staff must clean around the furniture vs moving it to ensure every inch is clean. Some of the staff were nice, some weren't. Specifically one of the cooks behind the grill in the market cafe (I think that's the name) where they made the pasta and omelets...she was rude. The drinks were watered down so you need to ask for shots instead just to get a little buzz. Lastly, I didn't like that they try to bamboozle you into sitting through a presentation to get a discount off a massage. I expected more from a 5-star hotel.

Great location, calming atmosphere, spacious rooms, it average 5⭐ resort, not thing special. Just said no to any thing they offering, you will be safe.

We stayed for 5 days. Our room was on the 18th floor. Great view, spacious room. We were celebrating two birthdays. They had the rooms decorated and a banner on the door. All the restaurants were great. The Greek one was my favorite. Jorge at the Italian restaurant sang the most amazing birthday song. The entertainment team is great. We love Aisha. The pool maintenance can be better. Overall, I enjoyed my stay.