Secrets The Vine Cancun

We had an amazing stay at Secrets The Vine Cancun and would absolutely return if the price works for us again. The service stood out from day one. While I believe the resort has over 500 rooms, it’s designed as a single tower, which gives it a more contained, polished feel. It never felt crowded to us, likely because there are so many thoughtfully designed spaces throughout the property to spread out. Breakfast at Olio became one of our favorite parts of the trip — Michelle and her team started each morning with warm, welcoming smiles and excellent service. The food was consistently delicious and set the tone for the day. Our room was spotless with a nice balcony and a stunning ocean/lagoon view. We loved the dramatic, wavy beach, it kind of made us feel like kids again. We upgraded to Preferred Club and found it worth it for the higher floor room, quieter pool area, and lounge access with snacks and drinks. For those wondering about chairs: we consistently found space at the beach with an umbrella around 9:00 a.m. If the pool or beach areas filled up later in the day, staff were very proactive and helpful in finding space for guests, which made the experience feel organized rather than stressful. If I had one minor suggestion, it would be that some of the beach furniture feels a bit dated compared to how modern and beautiful the rest of the resort is. It didn’t impact our stay, but refreshing that area would elevate the experience even more. Overall, the resort feels polished, clean, well-run, and worth the investment.

This resort is terrible. Biggest issues were the horrible food and not enough beach or pool chairs available. The chairs at the beach will break your back, they were so uncomfortable, i couldn’t lay on my stomach. Guests literally get up at 5:30am to reserve their chairs at the beach or pool. You’ll see towels on a chair with one book on it, no personal items. One day I even saw a towel with a cigar cutter on it. These pathetic chair saving people don’t show up until mid afternoon. The staff does nothing about it either. The woman at the front desk told me i have to get up early if i want a chair. So forget about sleeping in on your vacation. If you haven’t saved yourself a spot but 7:30 am forget it. On to the restaurants and food. You will be waiting over an hour to be seated for dinner at every restaurant all week long. Doesn’t matter if you like eating at 6pm or 9pm, you will be waiting. You have to download the resort app and when your table is ready you get a message. The lines to even put your name in for a table can take 15 minutes alone. The wait for the breakfast buffet is easily 30 minutes. Never seen anything like it at any other secrets or other resorts I’ve been to. The only way to bypass a wait for dinner is to buy bottles or wine for over $100 with your meal. Then you can get a reservation and table ready. Reduced ourselves a few times just to get an 8pm reservation. You’ll be approached by a staff member at the pool or beach during the day to get ripped off. The food at the breakfast and lunch buffet is the same garbage everyday with no variety. The lunch restaurant by the pool takes almost two hours from start to finish. The grill by the pool is the worst. Peasant food. They serve the same burgers, hot dogs, wedge fries and nacho slop everyday. Only twice did they throw in chicken wings, but i guess they ran out? No variety and no healthy options. Needless to say my husband and i got fed up and went out to eat a few times. Harry’s steakhouse and Mochimos (la isla) was worth the extra expense. It’s not a relaxing vacation when you can’t get a chair or have to wait forever at every restaurant.

This location far exceeded expectations and would recommend to anyone. Everything was near by and the highest level of customer satisfaction. The food was good but not great. Dragons and Bluewater was great, but we got sick at the Mexican restaurant.

Pablo and Alfredo were the best! Delicious food at the Blue Water Grill steakhouse at Secrets The Vine. These two were very attentive and so very warm and friendly. A great team! Thanks for the memories and great food!

Amazing food at the Steak House restaurant. Great service. Pablo and Alfredo were very attentive and very friendly. Pablo could explain everything on the menu and suggested different drinks. 100% the best restaurant at Secrets the Vine.