Secrets The Vine Cancun

We had the best service of our life thanks to Alejandro Hernández at Bluewater Grill. If you are fortunate enough to receive the Special Moments dining....just WOW!!!! He was a true professional...and we will continue to go back OVER AND OVER again because of him. Sometimes it takes just one person to make a difference...and even though the whole the whole team and staff was fabulous...it really was exceptional because of Alejandro!

We had a fabulous trip. Secrets The Vine was FABULOUS! The staff was beyond excellent. The work ethic commendable! The facilities were gorgeous and clean. The view was marvelous. We loved the gym and the entertainment. We met some great people; both staff and guests alike. We can't wait to get back! Fernando was extremely helpful, as was Lisa. Both should be commended!

My husband and I stayed at Secrets May 15-19. We really enjoyed our visit. The gym is awesome. Most of the food is good with a some exceptions. Coffee bar is awesome! Service great. I have Celiac Disease and was aware I would be able to find something to eat before we went but had no idea just how accommodating each restaurant, chef, and staff member would be. They went above My husband and I vacationed at Secrets May 15-19 and really enjoyed our stay. We don’t have much to complain about! The staff is extremely friendly. I have Celiac Disease, and the entire staff went above and beyond to make sure I didn’t just find something I could eat but that I had exactly what I wanted to eat. We notified concierge about my Celiac, and they sent a message to all of the chefs. We also always told the servers at each restaurant we went to. If you have Celiac Disease, you will be thrilled to know their chips are fired separately! I wish I could remember every server’s name, but I do want to give a shout out to Hector the manager at Market Cafe. Every single morning, he found me and took my order and had the chef prepare it separately instead of grabbing things from the buffet line to ensure it’s safety. He even made sure I had gluten free tamales one morning. I can’t rave enough about the staff as far as gluten free safety goes. I felt safer eating there at any restaurant than I do here back at home. Overall, I didn’t meet one unfriendly staff memeber in the entire resort. Each person was extremely happy to help. We felt like they truly enjoy their jobs. The second thing I want to commend the resort on is its cleanliness. I am VERY apprehensive about hotels and picky when it comes to what I think is clean, and this entire resort did in fact seem very clean. The only negatives we have about this resort would be the following: 1) we did not exactly love the food we had at Sea Salt. The chicken quality seemed less than Olio and Bluewater Grill. This was the same with Dragons. The chicken was a little soggy and an interesting texture. Those two restaurants we did not visit again. 2) The pool area gets very crowded and lawn chairs are pretty much all taken by 7:45 am (the ones that face the ocean or are on the lower pools). This can be frustrating when you are paying as much as you do to be on the beach. It seems for the size of property they have and the fact that it’s narrow, they have too many residents for the amount of chairs/ space. 3) The pool waiters are extremely understaffed and busy. There are too many people for just a handful of servers to tend to. We did not get great service outside. This was not their fault. They were always friendly! It’s the staffing that is the issue. One last issue we had was noise at night. We were near the elevators for our first night and didn’t sleep a wink. My husband can usually sleep through ANYTHING and he didn’t even sleep. However, we were given another room for the rest of our stay, and it was much better. They were very happy to move us. Overall, we had a really great experience! While we think some of the food quality could increase, we really did enjoy most of the food, and you can’t beat the impeccable service.

We had a lovely holiday here. We were on floor 23. The room was lovely with a great balcony overlooking the lagoon and the ocean. Lots of storage and separate shower and toilet. There is a coffee machine butv Carmen one of our maids brought me a kettle as I don't like coffee. Alex our butler kept me supplied with tea and fresh milk. The staff were wonderful and the restaurants were superb. Special thanks to Alberto , Cruz ,Lizabeth and Fernando in the Market cafe. I have a gluten intolerence and the gluten free selection in the market cafe was excellent. The steaks in the Blue Grill were the best. The resort activities from wine tasting to yoga were excellent. Evening entertainment was good. We enjoyed our stay so much we recommended it to our daughter and her fiance as a honeymoon destination. They have made their reservations and will be there 13 June. We are confident they will not be disappointed

It was our first time visiting Cancun and it was amazing. Secrets the Vine was amazing the service all around the Hotel was fantastic. We loved the variety of restaurants and food they have. The service and the food from Blue Water was out of this world. The pool area was amazing and the service there also was amazing. We loved the amount of activities and night show the Entreteinment Team offers every single day. We meet Rafael that was his third day working at the Hotel he was amazing always smiling and asking if we needed something, he maked us feel welcomed. Raquel was an amazing Spanish teacher also we meet Monica she was great also always smiling and she knew how to make the activities fun and had a great time. We loved the Hotel overall and for sure we are going back.