Secrets The Vine Cancun

love the peaceful vibe at secret's the vine. Beach was amazing sand was soft water was seaweed free and refreshing. we loved it. Food was very very good and service was first rate. All staff was friendly and accommodating. Entertainment shows was awesome we loved them all

This hotel is acceptable for a first-time visit, but there are several drawbacks you should know before booking. Food & Dining: Breakfast and lunch options are very limited. There’s only one standard breakfast option unless you pay extra for a membership to access an additional (but similar) menu. There are two lunch options, but service is slow—especially during peak hours. Hotel Layout & Facilities: The property is large, but the layout is poorly designed and confusing. Photos of the “ocean view” rooms are misleading—they look identical to the “oceanfront” room photos, but they do not offer the same view. You have to pay extra to get a true oceanfront room. There is also no hot tub in the room, which was a disappointment. Beach & Surroundings: The beach area is quite small compared with other resorts in the same price range. Overall Value: At this price point, there are better options available. Other hotels may offer better food, genuine oceanfront views in all rooms, and amenities like an in-room hot tub.

I had a wonderful stay at Secrets the Vine, stayed there in December for my Birthday. The staff provided excellent customer service, shout out to Edgar at Market Cafe, he knows his job well, makes the guest feel at ease and welcome, very attentive, this is the same for Abigail, Vinny, Ariana and Jose May the Supervisor. This is a group of young professionals who truly care about the guests. One on the best housekeeping staff you can get is Viviana, she kept our room super clean, very pleasant and works fast.Noemi turn down services in the evening is awesome, she has a way of rearing things in the room in the afternoon after a long day at the beach that makes the place looks like just like it was done in the morning. I have never experienced that at other hotels.Reyna at reception and check in desk is also a great staff person and represents the Hyatt brand well.

Lovely hotel! Second time we have visited, the hotel has everything you need. If you need anything extra they will try and sort it for you. The staff are all amazing and so polite and welcoming. Jaime and Hay-dey are both lovely people who made our stay extra special by jusy being themselves. They are two fantastic people who deserve a pay rise for how hard they work and how they cannot do enough for you. Can’t wait to come back and stay again soon!

Chef Isidro and our waiter Jorge were great! Food was delicious. Service and presentation were excellent! Would recommend!