Secrets The Vine Cancun

Amazing resort! The staff were very kind and attentive to detail. The food at EVERY SINGLE RESTAURANT was amazing -- probably the best I've had at any All Inclusive. Would definitely return.

Nice Property, But Harassed by Sales Staff The resort itself is nice, but the VIP sales staff completely ruined the experience. We were pulled into a “special offer” for a couples spa that was clearly tied to a timeshare presentation disguised as a “lunch.” Once we realized what it actually was, we declined and agreed to just pay the $250 spa price. That should have been the end of it. It wasn’t. We were repeatedly stopped around the hotel—elevators, lobby, walkways—by staff pushing the same pitch. It felt less like hospitality and more like being targeted. One staff member even implied the agreed price could go up because we refused to attend the presentation, which felt manipulative and completely inappropriate. By the end of the stay, simply walking through the property felt stressful because we expected to be approached again. That’s not what a vacation should feel like. Pool seating is also poorly managed—chairs are “reserved” and left empty for hours with no enforcement. Bottom line: Nice resort, but the aggressive, pushy sales culture makes it hard to relax. I would not stay here again.

The entire place is very clean. From the rooms to the restaurants, bars and shared restrooms were all super clean. Beach view from our balcony (16th floor) and from poolside was awesome. The staff are all welcoming, friendly and make you feel right at home from the moment you arrive. My wife and I stayed there for a week for our honeymoon and their services was exceptional. Special thank you to our bartenders De Dios and Jonathan along with one of our servers Edgar Abigail for going above and beyond to make my wife and I feel and share the special moments at Secrets.

The Secrets Vine is a very nice all inclusive hotel. It’s in a good location, & although the music next door was loud, it stopped around 10-11 pm. The housekeeping staff is excellent! The room service is excellent! The spa is excellent! However, the buffet downstairs was lukewarm warm & not good at all except for a few items which were just ok. The best lunch we had were the hamburgers, and the best dinner was at the Asian restaurant. It was above average, and the waiters there very helpful. It was my first all inclusive resort stay, however, and I decided it’s not for me. I love going out to different restaurants, so therefore, I missed doing that. We paid extra for the “preferred” service, but I didn’t find the butler experience worthwhile. The upgraded room was delightful, however, and quite large.

Nothing special. I'd wouldn't go back. No swim up bar hardly any entertainment. Kinda boring experience. Preferred club is a waste of money.