Secrets The Vine Cancun

I have travelled to this resort numerous times since it opened and in my opinion it is still one of the nicest properties on the Cancun strip. The service, food and beach are all fantastic 🌟

Great stay and experience. Second time there. The weather wasn't the best the week we were there, but still had a good time. Can't control the weather. Will go back again someday.

This was our 8th visit to Cancun resorts, and it was definitely the most disappointing. Our original Hyatt Zilara booking was canceled about a month before due to construction delays. We were lucky to find anywhere to stay at that point. We stayed in the Preferred Club Junior Suite Ocean View. The check-in process was confusing. They told us to wait in the lobby area and someone would come get us to go to the Preferred Club, but they didn't. We went back 20 minutes later to ask and then the process started. The Preferred Club only had 4 tables for 7-8 floors of Preferred Club guests. It was chaotic when people were checking in. No one really went there much otherwise because it was tiny compared to other Club lounges elsewhere. Otherwise, the property was very nice. Our room was spacious and the staff was very friendly. Our floor concierge connected with us WhatsApp if we needed anything. The big problem was the amount of people they packed in. The pool areas in particular were crazy. The Club level was four rows deep of chairs lined up with no more than a foot of space in between. It was similar around the other pools. It didn't feel like a "luxury" hotel at all. The same cramped feeling was at the buffets. I had a hard time hearing my spouse since there were so many people talking so close together. There were long waits for food at the sit down restaurants as well, with up to 20 minutes between courses. The food itself was good. Nothing special, but typical resort food. To make matters worse, we were encouraged to upsell consistently and go through a time share like experience at another Hyatt property. This could have been a great stay. It's a great location, with great staff, but it was clear Hyatt wanted to maximum revenue rather than to provide an exceptional experience. There are a lot of other options nearby that are better.

Overall good experience with enough variety of restaurants, cafe and bars within hotel for an all inclusive experience. Pool and beach area satisfactory but can get crowded. Good location if you prefer the quiet end of the hotel zone (which is our preference); otherwise it is close enough on uber or walking (for those who love and can walk). Our room (preferred club) was spacious and had a great view of the lagoon, hotels stretch and ocean.

Everyone here was so amazing. Best service of all the Secrets we’ve been to thus far. Especially the preferred club Olio Restaurant team. This includes Michelle, William, Victor, Rosa, and Jovany did an amazing job for us. The picture attached is a special going away dessert for our last day here.