Secrets The Vine Cancun

Great resort, super friendly staff, quality food, easy to get in and out. Makes it a perfect quick adult getaway. Would recommend any time!

A must stay in Cancun. Plenty of activities and entertainment. I never felt like I had to leave the resort. Hospitality above and beyond anything I have experienced.

Location: excellent, we have stayed all over the east coast of Mexico and Cabo, the Hotel Zone is great and the ocean and beach are beautiful (minus the seaweed which cannot be helped) Atmosphere: There is a "vibe' at Secrets the Vine, a great vibe! relaxed, easy, jazzy and alluring. The facility is beautiful and smells lovely! Rooms: The rooms are equally beautiful and very clean. We opted for Preferred and enjoyed the higher floor and view. We did not benefit from other Preferred amenities, although partly on us. We never used the Preferred pool nor the lounge as we were very pleased with the other pools, eateries and bars. I likely would not select Preferred again as the staff in the entire resort are excellent. Our Butler was kind of MIA, but we found someone when we needed them and they were extremely accommodating. Pools: Again, beautiful and a "vibe"..each pool is a bit different and you will find "your spot", the daily entertainment staff and servers are superior. Chairs- it is true, I didnt believe it, but if you do not secure chairs by 7am, you likely will not have a chair. That being said, the pool staff work hard to find and move chairs and umbrellas to accommodate the guest in need..this is one of the items that kept me from 5 stars. The daily musical entertainment is also very nice. Restaurants, bars and eateries: All great! we loved both the Italian and Steak spots. The atmosphere is fine dining, men- just take slacks and enjoy it! Mexican Night by the pool was very crowded and we opted not to wait. There is also an International Night by the pool. *Beware: if you are by the lap pool, you will be asked to move by 3 pm to another area as they prepare for the nightly events(and there are no chairs)..so plan ahead* The coffee bar is a wonderful bonus with snacks, pastries, breads and ICE CREAM! The ladies working there are so incredible and nice with big smiles... very similar to a Starbucks, but staff are even nicer :). The wait staff at all locations are wonderful. Lost and Found: we lost a pair of glasses! they were found! they have this down to a science. The reason not a 5? upon arrival, you are taunted with a $200 credit as a Hilton member (if you are a member) and additional coupons. This is a time share!!! If you want to be uprooted from pool side to listen to the speech, go for it..otherwise you really DO NOT have a $200 credit and coupons, very misleading and disappointing. I was also unable to book the Preferred complimentary spa visit as that is also a ploy to upsell a spa experience. In fact, the staff "discourage" you from participating saying, "it really is not worth it" (told this twice by different personnel) Would we return, Yes, but would ignore the upsell and coupon speech and be prepared to rise and shine to get chairs! Overall...a wonderful time and the good FAR outweighs the tiny nags. Shout out to Alfredo in the Italian restaurant, the best waiter ..sincere, funny and at our service! Thank you Alfredo!

4.5/5! Most of the food was great — on our last day we went to Olio (the Mediterranean spot) and it was super tasty. Our favorite overall was the Italian restaurant, Nebbiolo 🍝🇮🇹. Honestly, all of the restaurants were good and really enjoyable. The beach was awesome and the pools were just as good — perfect place to relax. The biggest issue was securing chairs, but we ended up doing fine. If you ask, the staff will definitely try to accommodate you. Overall, a beautiful resort in paradise

We had an amazing time at th Vine. Beautiful beach. We loved the food. Staff was so nice and attentive. We want to do it again!