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October 11, 2017 for 3 nights for 2 adults.

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Secrets The Vine Cancun in Cancun, Mexico

Where the emerald jungle meets the shimmering Caribbean, between swaying palms and soothing surf, Secrets The Vine Cancun invites you to enjoy complete beach bliss in sunny Cancun, Mexico. Step in from the vibrant beach, and enter your ultramodern room, crafted in a sleek, geometric style with the illusion of simplicity creating a truly elegant space. Bright and inviting, sunlight streams through walls of glass, while a sweeping view will take your breath away. Step out through sliding doors onto your stunning private terrace, and relax as you watch the waves roll ashore. With an elegant bathroom, wrapped in white glass, plush king or queen sized beds or two queen size beds, and all the modern entertainment and care options, enjoy the comfort and serenity of modern luxury inside, with the golden sands and surf beckoning just outside your door.

As the sun warms the coast, dive into the Caribbean for an early morning swim and let the soothing waters wake you to a fabulous day. After your swim enjoy a hearty buffet breakfast at Market Café, then head out for a scenic round of golf at Playa Mujeres Golf Course. In the afternoon, relax and stretch out beside one of the three infinity pools, sipping your favorite refreshing cocktail, or make your way to Secrets Spa by Pevonia to pamper yourself with a massage and beauty treatment. Enjoy a fascinating day tour to the nearby Mayan ruins of Tulum, Coba, or Xel-Ha, or discover Cancun's amazing diving with an excursion to the vibrant sites along the Mesoamerican Reef. In the evening visit the resort's Wine Cellar, or Enoteca, and enjoy a wonderful wine tasting event before the perfect dinner. Sit down to elegant Asian cuisine at Dragons Restaurant, or relax under the stars on the outdoor patio of Sea Salt Grill, listening to the waves rolling ashore and dreaming of your next amazing day at Secrets The Vine Cancun.

Location of Secrets The Vine Cancun

Secrets The Vine Cancun
Blvd. Kukulcán Km. 14.5, Lote. 38, Zona Hotelera
77500
Cancun, Mexico

Nearest Airport: CUN

Amenities for Secrets The Vine Cancun

  • General Information
  • 495 Guest Rooms and Suites
  • Non-Smoking Property
  • Adults Only
  • Handicap Accessible Rooms
  • Dining
  • Poolside Dining
  • Outdoor Dining
  • Private Dining
  • 24-Hour Room Service
  • Wine Cellar
  • Cafe
  • Piano Bar
  • 7 Bars
  • Beach Wait Service
  • 8 Restaurants
  • Pool Wait Service
  • Lounge
  • Oceanfront Dining
  • On-Site Amenities
  • Concierge
  • Spa on Property
  • Laundry Service
  • Library
  • Fitness Center
  • WiFi
  • Currency Exchange Service
  • Sauna
  • Live Entertainment
  • Gazebo
  • Boutique
  • Beach Access
  • Outdoor Whirlpool
  • Car Rental
  • Steam Room
  • Outdoor Spa Treatments
  • 24-Hour Concierge
  • Infinity Pools
  • In-Room Amenities
  • Turndown Service
  • Air Conditioning
  • Direct Dial Telephones
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • iPod Docks
  • Iron/Ironing Boards
  • Flat-Screen Televisions
  • Luxury Linens
  • Luxury Bath Amenities
  • Bottled Water
  • Private Terraces
  • Activities
  • Deep Sea Fishing
  • Excursions
  • Wine Tasting
  • Scuba Diving
  • Snorkeling
  • Yoga
  • Beach Volleyball
  • Fitness Classes
  • Cultural Tours
  • Table Tennis
  • Bird Watching
  • Zip-Lining
  • Golf
  • Dance Lessons
  • Soccer
  • Water Sports Programs
  • Business
  • Meeting Rooms
  • Business Center
  • Conference Facilities
  • Nearby
  • Historic Sites
  • Shopping
  • Restaurants
  • Golf
  • Nightlife
  • Beaches
  • Monuments
  • Market
  • Interests
  • All Inclusive
  • Beach
  • Honeymoons & Romance
  • Spa & Wellness
  • Summer Getaways

Reviews for Secrets The Vine Cancun

Now featuring traveler reviews from:

TripAdvisor®

TripAdvisor Traveler Review Rating Reviewed 19 hours ago

Just returned from a 6 night stay at Secrets the Vine in Cancun. I have to say I expected a lot more going into this resort based on the reviews here. I have heard from travel agents and peers that Secrets is a top all inclusive resort offering nothing but luxury, and after coming home, I would say it was equal to all the other all-inclusives I have been to. Not any better, not any worse. Check in was very easy- our room was ready right away which was nice after being on the plane for 5 hours! The room was very small. We had booked a deluxe junior suite, and it was smaller then the average regular hotel room. Also, we had a very very limited ocean view even though the description stated otherwise. Restaurants were decent. Olio is the best restaurant there, we ended up dining there 3 nights. Food was very very tasty there. The remaining restaurants gave very small portions. Room service (which is always my favorite part of being in a hotel room) had VERY limited options. Pool area is very nice! Many seats, so we never had to worry about people saving seats in the morning. Lots of options with 3 different pools. Service at the pool was great, our waiter came around every 30 minutes to bring us new drinks. Beach area was not so good. Soooo many men trying to sell things that it actually was the reason I didn't go to the beach for 6 days. Overall, I would definitely recommend this hotel to travelers.

WorldTravelor87 - New York City, New York


TripAdvisor Traveler Review Rating Reviewed 19 hours ago

Our third stay at Secrets The Vine was still excellent. My husband's only negative was he wishes they would stock a good single malt Scotch like Glenlivet. My only advice or wish is that they continue to update the furniture and decor as it gets worn. The staff, the service, the food, the entertainment both in-house and those performers who are brought into the hotel for entertainment were all excellent. Love the a/c common areas, restaurants, and bars, and it worked well in our room as well. We'll be going back again.

RMc27 - Texas


TripAdvisor Traveler Review Rating Reviewed 21 hours ago

Our stay at Secrets was beyond amazing. I cannot complement the hotel staff enough on their superb hospitality. This was our first trip to Mexico, and we felt completely safe staying in this resort. I've seen a few people leave reviews about how they were disappointed that they couldn't check into their room until 3pm. This is how it is at just about every single hotel and honestly it is not a big deal. We arrived to the hotel early at 10am and Orlando at reception was wonderful and got us all checked in and settled, and arranged to have our luggage held for us until our room was ready. We changed into our swim suits and immediately were able to use anything we wanted at the hotel. We indulged in a wonderful lunch at Market Cafe and hit the pool for some drinks and relaxation. We ended up having so much fun by the pool that we weren't even concerned with getting to our room, however, they ended up having it all ready for us ahead of schedule by 1pm. We spent a couple of our days lounging by the pool. Alberto took care of us and was on top of everything, making every pool day so much fun. We love Alberto!!! My boyfriend isn't much of a relaxation type of person and likes to keep busy, so I was worried that after a few days of lounging by the pool he might get sick of it. However, Secrets always has so much going on and they have entertainment and performers by the pool each afternoon that were so much fun to watch and we never got bored! Each day, they have entertainment people that will go around the pool to announce when there are games going on such as pool volleyball, beach volleyball, water aerobics, etc. We played pool volleyball a few times and it was so much fun and was a great way to meet others and be social. Raymundo from entertainment was always a blast to have on our team! Otherwise, if you are in the mood to just have some quiet time and relax, the lap pool is the perfect place to hangout. The restaurants at Secrets are all delicious, and we were able to try them all. Half Times is the most casual place and is themed like an American Sports bar. They have a ton of TVs with any game on that you would like to watch, and have delicious bar food. If you are exhausted and feel like having a casual night, this is the perfect place to go. Giovanni was our all time favorite bartender and gave us FABULOUS service. He was so much fun to talk to and made us some excellent beer cocktails. We ended up going there a few times just to hangout and grab some drinks from Giovanni and play some pool before we would go out to dinner. Out of all of the "nicer" restaurants, Dragons was our favorite by far; they have delicious sushi! There are two servers there named Juan that were our favorites and they gave us absolutely wonderful service. The Italian restaurant was also very good - Robert was our server and gave me recommendations as far as wine, dinner, and dessert and I loved them all. A few times we visited the Vine Bazaar bar. If you have the pleasure of having Xavier as your bartender while at this bar, make sure to order a mojito. He makes the best ones! I literally could go on and on about the incredible experience and wonderful service we got during our stay at Secrets. We will definitely be returning. I already miss it and want to go back! Secrets Cancun is the definition of what an amazing all inclusive hotel should be!!

paigge26 - Tampa, Florida


TripAdvisor Traveler Review Rating Reviewed 1 day ago

I felt like a king with personal team of people at my every beck and call!! I had chef, butler, bartender, maid, etc. a the drop of a hat! I will definitely be back to the Vine to get the royal treatment again!

Bud77640


TripAdvisor Traveler Review Rating Reviewed 1 day ago

We stayed at Secrets The Vine from September 1-10. First, I want to warn people not to sign up for any meetings. Don't do it. We read other reviews ahead of time and were prepared to say no, but were asked immediately after we got out of the airport, disguised as chitchat, and by the time we knew what was up he had us fully engaged. We left a $20 deposit to be returned if we attended a meeting and thought we would just surrender it and that would be the end of it, right? No. As soon as we got to the hotel we were greeted with champagne and a cold, wonderfully scented towel, which was lovely. We then got in line to check in, and were pulled out of line by a sales person, wanting to set up the sales pitch, which we were assured was not a timeshare by him. More on that later. As we tried to tell him no, and that we would worry about it later as we JUST got there from a day of travel and were exhausted, people were continually skipping us in line. Finally, we told him to give us a day to plan for it, and decide if we wanted to go, for the third or fourth time, and we checked in. We were led up to our rooms by Jorge, our floor concierge, who was extremely pleasant. Back to this later. Throughout our stay we were hassled by this particular salesman. We kept telling him we did not want to attend the sales meeting, which were not interested in attending. It's not a timeshare. But they do want you to put down tens of thousands of dollars for use of their chain of properties and room upgrades. And they want you to attend this meeting before you even have a day to decide if you like the hotel. Back to the sales pitches. We actually had to dodge this salesperson. We literally ducked our heads to hide our faces, hid behind corners, and did our best to not be spotted. They call themselves VIP services, and have a table right next to the check-in desk and right off the elevator, so they are sometimes difficult to hide from, if they are looking for you. If they see you before you see them then you have to go through telling them no, yet again. One of the times he asked why we wouldn't attend the meeting, and when we said we just weren't interested he became very animated and asked us what was wrong with the hotel, did we not like it? YES, we did like it, we did not like the high pressure sales. Another time he came after us quite fast and said he wanted to talk about the $20 deposit we left. We said he could keep it, to which he became angry and said he didn't need it, and started to ask us again. He even called us. He would absolutely not take no for an answer. I've never experienced such high pressure sales in my life. We paid thousands and thousands of dollars for a vacation, and felt like it was a sales pitch half of the time, with all of the up sale pitches and the guy peddling the meetings. Although we know his name very well, we are not going to post it, because we don't want him fired on our behalf. We know jobs aren't that easy to come by there. We do hold it against the hotel, however, because they allow this to go on, and they are working for the hotel. If you want to feel like you are staying in a resort and not a timeshare then I highly recommend staying away from anyone asking you to attend any meeting, even right out of the airport before your transfer. For the rest of the review, I will keep it short: The Good: The rooms were beautiful, and if you upgrade to preferred you get a higher floor and a larger balcony. The spa was really nice. We loved the steam room. They don't tell you this at check-in, but if you are preferred you can use the hydrotherapy every day for free. The place is spotless. Kudos to their housekeeping team. There is not a dirty corner to be found. The staff is really nice. Our favorite people were Jorge the floor 26 concierge, Jose, the waiter at Nebiollo, and all of the coffee bar staff. Virgilia, our housekeeper, was awesome, and the name of the drink and snack stocker escapes me, but he was so pleasant each time we saw him. Room service is great. Some say the food isn't hot or that it takes too long, but it is good food in a large hotel on demand 24 hours per day. You should expect a 45 minute to one hour wait, and plan accordingly. They are always very nice, and will happily set it up for you on the balcony or in your room if you like. The preferred pool staff are very attentive and kind. The preferred lounge is nice, and has snacks available most of the day. The produce is the freshest and most flavorful we have ever had, anywhere. Just awesome. The house shampoo, conditioner and body wash all smell awesome. The bad: The persistent sales pitches for the meetings. Deal breaker. Even more so than our next point. We went for our anniversary. We were assured it would be noted, but it was completely ignored. It wasn't in the newsletter, no banner on our door, no romantic turndown, no special dessert in any restaurant. It was mentioned at booking, reconfirmed before arrival, mentioned at check-in and mentioned multiple times in restaurants. It's even the slow season. Nobody cared. There are no reservations allowed, for anyone. This means even if you are preferred your butler cannot save you a spot near any pool at any time, nor a cabana, or reserve you a spot in a restaurant. The only way to get a spot faster in a restaurant is to buy a bottle of expensive wine. This is awfully akin to bribery. It's the slow season and we still waited most of the time about 30-45 minutes for a table. We don't drink wine, so we just waited it out. The lower pool area was not what we expected. There were barely enough loungers for people when we visited, and in some cases, like weekends, not enough, as people were vocally fighting over spots. It's the slow season now. I can't imagine how bad it must be in the regular seasons. There was a large group of men in the lower pool area, 15 or so, catcalling women that walked by or people above on the scenic overlook, and pressuring them to remove clothing or dance. Some obliged, men as well as women, and the staff did nothing to stop or discourage it. It had a very pressured sexual tone with public nudity, and was not at all what you would expect at a resort that calls itself five-star. The pool staff was completely indifferent to people that could not walk, barely walk, or were throwing up. We witnessed this going on, as well as pointed out to a waitress that a woman near us could not walk and was throwing up and she just laughed, shrugged and walked away. Right now there is a US travel warning for drowning due to tainted alcohol. I'm not saying that is the case here, but the staff should definitely care when people are in distress, especially in light of this travel advisory being in effect. Entertainment was spotty and you never knew when something was going on. Nighttime entertainment is severely lacking and only had DJ music on the weekends, which is the only time the bar was fun. No evening or night swimming. It's an adults only resort, but they still do not allow it. The bathroom lighting is on the dark side, so if you are putting on makeup you are on your own. There is a small plug in lit mirror, but it does not help much. There were restaurants we couldn't eat at because there were no vegetarian options available, so we had to rely on room service or the same few restaurants to eat at night. If there were vegetarian options we were not told, and we did mention it and ask for menus. Nebiollo, Dragons and Olio, and the Market buffet were good for veggie food. The market buffet is great but needs to have a tureen of nacho cheese sauce. This seems like a silly complaint, but the only place you can get nachos is the lower pool wait staff, room service or the coffee bar after midnight. They have everything else for great nachos, but not the cheese. They say they have 28 floors, but when the earthquake happened we ran down 16 flights of stairs, not 26, and were watching as we went. We suspected as much, but it's an odd thing. Unless there are ten subterranean floors there are not 28 floors in that hotel. Notes and tips: We had a preferred room on the hard Rock side. Beautiful view, can definitely recommend. We had an earthquake happen during our stay, but it was hundreds of miles away. It still shook the hotel. We took the stairs down to the lobby and we met with a lot of confusion. The staff was sparse, and unsure what to do, but no harm done. They don't get many in Cancun, but should probably have a game plan in place. If you have a preferred room you can use the spa every day free of charge, which they do not tell you. This is an all-inclusive that does not forbid tips, so tip. We tipped everyone. Not only do they earn it, it is probably part of their pay. We probably tipped too much, your mileage may vary. But do tip for good service.

Robin I


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