Secrets The Vine Cancun

We found the people who worked there friendly and helpful. The food was generally excellent if often served after it had sat out for a while. The choice of food was excellent although I would have liked more types of fish. The rooms are quiet and clean. The gym has a great variety of machines that all worked. Our biggest complaint was the constant upselling at meals for wines etc. that were extra cost. This should not happen in an all inclusive. Oh, and they tried to get us to buy into their version of a hotel timeshare scam.

The hotel facility is nice and most of the staff are very friendly and helpful. However, it’s a steep price for being in a constant upsell situation at every turn. The check-in was sadly ended with a long interview that put us in line for a sales pitch with the Hyatt Vacation Club. Not a timeshare, but very similar feeling. They promised 90 minutes, but the entire experience took more than 3 hours in total and we didn’t get to enjoy the cabana all day (which we paid extra for). Beyond that, the meals were also upsell negotiations and annoying. The pools were not heated. It’s hard to get a pool chair if you aren’t there before 9 AM. Everyone vacates the pools by 5 PM (no one swimming at night). The laundry service was insanely expensive (washing 4 outfits cost me $85 USD). On the upside: The food was good, especially at Dragons. The private chef’s tasting experience was my favorite highlight. Being adults-only was nice. I would probably try a different hotel brand outside of Hyatt for the next trip.

Beautiful place. Worth it! Thanks to market cafe an especial thanks to Cecilia, Nicole, Manolo, David & jose . An excellent attention from them !! Thank you they took care of us beautifully

My family and I loved every second of our stay here. We recommend the Preferred club, you get a room on a higher floor and the view is one of the best I’ve had. The room itself was SO beautiful! The food was great, the service was incredible, the poolside staff were on point and always there to help you. You can watch the sunrise and sunset from this very hotel. The beach was clean and lovely, same with the pools. We had no reason to leave for four days while at Secrets the Vine. Everything we wanted and needed was right there! We can’t wait to come back, I have absolutely nothing bad to say about this hotel.

My company mostly went to relax and spend time together. The resort was so great that I didn't even need to leave! I got all my take home gifts, ate, and drank there... tons of variety. Relax or exciting entertainment-- it was all so good. I am hoping to return with my husband there. And that spa! Don't just do a mini facial or massage. Spend some HOURS there. Your face and body will thank you!