Secrets The Vine Cancun

We had such a wonderful trip for our late Anniversary getaway. It was a pleasant surprise and exceeded our expectations from the beauty, the ambiance and the food but most of all, the kindness and anxiousness of the staff to make sure we enjoyed our stay from the minute we walked in the door till the last minute we walked out! We will most definable be back as we feel that we had made many great friends here!

This is a relaxing resort to visit. The food was delicious. Their staff was polite and very helpful. The evening entertainers were wonderful.

Secrets, The Vine was an excellent all-inclusive, adults-only resort. The food and service were excellent. We loved the three different pools and also enjoyed the infinity pool on the upper deck. We will return to another Secrets.

I read another review that described Secrets The Vine as a “3-star resort trying to be a 5-star resort,” and after spending five nights here, I could not agree more. Let me start with the positive: the property itself is beautiful. The beach and views are gorgeous, the rooms are nice, and we enjoyed the couples hydrotherapy experience at the spa. There is absolutely potential here. Unfortunately, the overall experience does not live up to the luxury image the resort is trying so hard to create. Dining was probably the most consistently frustrating part of our stay. There are several restaurants, and the resort promotes a no-reservation, first-come-first-served system. In reality, they appear to be transitioning to a virtual waitlist through the app where you join a list and are eventually given a time to be seated. Call it whatever you want—that's essentially a reservation. The process is confusing, inconsistently managed, and frustrating. One evening we arrived at Dragons, could visibly see open tables, and were told the restaurant was at capacity because those tables were being held for other guests. And we weren't alone in being frustrated. We saw upset guests trying to navigate the restaurant process night after night. After all that effort to get into the restaurants, the food unfortunately wasn't worth the hassle. Overall, we found it pretty disappointing. The service, however, is ultimately why I cannot recommend this resort. As Black guests, there were repeated interactions where we felt unwelcome, dismissed, or treated as though we were an inconvenience. Initially, we questioned ourselves and wondered if we were being overly sensitive. After five nights and observing differences in how guests were treated, I no longer believe that was the case. I eventually reported my concerns to Delta Vacations, and interestingly, the treatment we personally received improved somewhat afterward. But better treatment after making a complaint doesn't make you feel much better when you continue observing other people being treated poorly. I do not make accusations of racial bias casually, but I left this resort genuinely feeling that Black guests were not equally welcomed or valued. That alone is enough for me not to return. Fernando, who we encountered several times hosting at the restaurants, deserves specific mention. Every interaction I had with him was unnecessarily rude and dismissive. If this property wants to position itself as a five-star international resort, hospitality training needs to be a major priority. The dress code also contributes to the resort's unnecessarily uptight atmosphere. I understand requiring appropriate attire at indoor restaurants for dinner. But requiring women to cover up at casual beachfront/poolside venues during the day at an adults-only beach resort feels excessive and unnecessarily policing. And that gets to my biggest issue with Secrets The Vine: **this resort needs to decide what it wants to be.** When I think Cancún, I think beautiful beaches, relaxation, music, energy, good food and FUN. Secrets The Vine has this incredible beachfront location but seems determined to create a conservative, sophisticated, wine-focused atmosphere instead. I was actually intrigued by the wine concept when I booked, but even that felt underwhelming in execution. The resort also manages to make an “all-inclusive” vacation feel surprisingly non-inclusive. There seemed to constantly be another upgrade or premium experience available for an additional charge. I have no issue paying extra for truly premium experiences, but when I've already paid thousands of dollars upfront for an all-inclusive vacation, the standard experience shouldn't repeatedly feel like the lesser option. You already have my money. Let me enjoy my vacation! Secrets The Vine could be an amazing Cancún resort if it stopped trying so hard to be something it isn't. Either commit to being a true five-star luxury resort—with the exceptional food, service and hospitality that should come with that designation—or embrace being a beautiful, fun, welcoming Cancún beach resort. Right now, it sits awkwardly somewhere in between. Beautiful property. Lots of potential. Disappointing execution. Unfortunately, I would not recommend Secrets The Vine Cancun, and I would not return.

This was my fourth visit. Each visit was always great, but this time around felt different. The number of restaurants offered were limited. There was one restaurant closed each night we were there. also the bathroom faucet were not providing enough pressure for cold water and the showers were only working with hot water. I always loved each visit, but this time around is making me consider a different hotel for my next trip to Cancun.