Secrets The Vine Cancun

This resort was extremely clean, and the staff were very friendly as well. My father in law is handicap and Alejandra was SO helpful with accommodating his needs.

I travelled here with my fiancé to celebrate my 50th Birthday which was 26th July ! This hotel is amazing from customers service friendliness of the staff to the food options. A special mention to Juan, Angel and pool bar Manager I just can’t recall his name ! We sat beside you at pool bar every day !! We are th Irish couple who just left today .. these staff hospitality is outstanding and a pleasure to deal with these guys work extremely hard to make sure everyone’s stay is thoroughly enjoyable The rooms are huge with amazing balconies with fab view of the ocean and real treat to waken up every morning. The entertainment at the hotel from the live bands to the entertainment staff was excellent A special shout out to Emmanuel entertainment staff … I just want to say a huge thank you for everyone at the hotel making my Big Day extra special We will definitely be returning to this hotel and will plan a longer trip next time I also forgot mention lovely guy at concierge desk for helping me with restaurant booking in Harry’s and assisting me with transfers bk to the airport ! Only recommendation I would have is that the food over by the pool bar burgers nachos etc is same every day ! Would be nice to have different options! Will see you next year

Location: 10, staff: helpful, kind, friendly:, room comfort: very comfortable beds, glass doors on the bathroom and shower equals very limited privacy;room service options, extremely limited; Dining options: limited menus, well prepared food, good vegetable and fruit selection, some restaurants were closed unexpectedly, so limited options for us, Coffee house is wonderful. Be Aware of Dress codes because, you will not be allowed in hotel restaurants unless you are dressed to the nines which was frustrating because this was not made clear at check-in. The 12th floor pool and restaurant were by far the highlight but at check-in, we were smooth talked into upgrading our room to have access to that for an additional $300. The pool area entertainment: amazing, those people work their asses off and they are incredible at what they do. This is a three star resort trying to be a five star resort so… If you love drinking and entertainment at the larger pools with access to a beautiful beach, this is for you! If you’re looking for a true elevated experience on all points, I wouldn’t recommend it. Having said that, the staff throughout the resort were exceptionally kind and thoughtful and helpful.

I and my husband celebrated our 20th anniversary and this resort exceeded all expectations for our first visit to Cancun. The food, service, gorgeous facility, and overall value of our visit were outstanding. The staff were attentive, engaging, thoughtful, and professional. They truly made our visit memorable. We are excited to visit this resort again soon!

This is our second time at Secrets The Vine Cancun for me and my husband. We convinced my mother and father-in-law, who have stayed at some of the best high-end hotels, to come to this hotel because we had an amazing experience here back in 2024 and thought it was on par with those hotels. Unfortunately, since the first day, we had issues with the hotel. The room my in-laws got was the “Preferred Master Suite Ocean View” from Costco. When we got to the room, we were shocked by how dirty and run-down it was. The “ocean view” was actually a “lagoon view” with a city and bus stop view, which, on level 21, was absolutely loud. We tried to resolve this issue with the hotel, but they were no help and were, in fact, rude. We are in the process of sorting this situation out with Costco since that’s where we got the package. Other than the room and the customer service at the reception, we have lots of thoughts on the restaurants, food, and amenities. Our first trip was so good, and the food was amazing, but this trip, unfortunately, 80% of the food was bad. The buffet for breakfast is 7/10. It’s decent, and it’s the best part of the day. The buffet for lunch is horrible. Don’t waste your time. Lunch is great at Sea Salt Grill, 10/10. The burger station is mediocre, 3/10. We didn’t try Olio for lunch. For dinner, we had Dragons the first night. Do not get anything besides sushi! I repeat, do not waste your time on anything other than sushi at Dragons, which is 7/10, Other options are absolutely bad and salty. The Mexican restaurant is good. They used to have great tacos, but they changed the menu. I liked the flank steak and enchiladas this time. 8/10. Bluewater Grill is absolutely horrible! The surf and turf is disgusting. The steak is low grade and tasted horrible. I’ve never had a steak this disgusting! We asked for medium and it was almost blue. The picanha sandwich was good. The restaurant is 4/10. We tried the Italian restaurant last time and hated it, so we didn’t try it this time. The Vine Café and their staff are amazing. We enjoyed the coffee and drinks there. 10/10. All the bars are great, but I liked the Preferred Bar on level 21 and Manatees Bar more than the others. Just make sure you ask for the better alcohol, otherwise they will use the cheaper alcohol. The staff are friendly and amazing. The hotel has three main pools and one Preferred pool. The pools are nice and are not crowded from around 10:00 AM to 2:30 PM, but after 3:00 PM the water gets murky from all the sunscreen, and they become very crowded. The Preferred pool is good, but it feels very isolated. Lastly, our absolute favorite restaurant was Olio! The food was the best we had at this hotel, and we enjoyed the beef shawarma, beef tenderloin, and the teapots with Medjool date dessert and baklava. We absolutely loved our server, Cesar, for the two nights we had him. He is so kind and amazing. We loved having him! For our last night, we had Alejandro, who was nice and helpful as well. Our experience was partly memorable because of our servers, which we truly appreciate. Overall, our experience with Secrets The Vine was 5/10, unfortunately, and has changed from the 10/10 experience we had the last time we were here. Unfortunately, we won’t be back at this resort unless they do a major remodel and change their food menu and quality.