Secrets The Vine Cancun

Overall, we loved our stay. The vibe of the resort was amazing—relaxing, romantic, and perfect for couples. We especially enjoyed the wine tasting experience, and our favorite spots were Dragon’s for its excellent meals, Half Time, and the coffee shop. I booked a Deluxe Ocean View room and paid extra specifically for the ocean view. Unfortunately, the view from our room did not match our expectations. From inside the room, the ocean was barely visible, and we had to step all the way out onto the balcony just to see it. This was quite disappointing, especially considering the additional cost for the upgraded room category. The breakfast buffet was good, although the selection lacked variety as it was mostly the same items every morning. At the pool bar, service was quite slow because there appeared to be only one server covering the entire pool area. By the time our drinks arrived, the ice had already melted and diluted them. I also requested a fresh fruit shake but was informed that fresh fruits were unavailable. Our biggest disappointment was Mexican Night at Market Café on June 10. We were really looking forward to the event and had asked beforehand about reserving a table, but we were told reservations were not necessary and that we could simply walk in. Upon arrival, however, we were seated at the very back of the restaurant where we could not see the performances at all. We later learned that guests who purchased a bottle of liquor could reserve tables with better views. Had we known this, we would have gladly done so. Unfortunately, the experience left us feeling excluded and treated differently from other guests, making it the saddest part of our stay.

We love Secrets The Vine! The staff is fantastic, always making sure our needs were met. No better place to rest and relax from the cares of the world.

We had such a wonderful stay! The service throughout the resort was excellent and everyone made us feel so welcomed. The lobby lounge quickly became one of our favorite spots — they truly had the best drinks! We really enjoyed dining at Sea Salt Restaurant, and we found ourselves visiting the café often for coffee, matcha, and chai. The butler service was such a special touch and made the experience feel even more relaxing and personalized. One of the highlights of our trip was the romantic breakfast arranged for our anniversary. It was thoughtful, beautiful, and something we’ll always remember. Overall, we had an amazing time and would definitely recommend this resort for a memorable getaway!

Pros: view was amazing! Italian restaurant was on point from the service to the food...amazing!! Size of room and balcony are spacious. Cons: At first glance, the hotel is esthetically pleasing. However, if you look a litter further...it's not that clean. Upholstery on all fabric and leather chairs need to be cleaned throughout the hotel. There was hair on the sheets, in the shower, on the balcony and in the water closet either from previous guests or the cleaning ladies. There was a roach in the Asian Fusion restaurant and when we brought it to 2 of the staff members attention, they seem to have an attitude towards us after that. There were also 2 roaches on our balcony. When we moved the chairs around, they were underneath eating food that I assume was dropped by previous guests. Obviously the cleaning staff must clean around the furniture vs moving it to ensure every inch is clean. Some of the staff were nice, some weren't. Specifically one of the cooks behind the grill in the market cafe (I think that's the name) where they made the pasta and omelets...she was rude. The drinks were watered down so you need to ask for shots instead just to get a little buzz. Lastly, I didn't like that they try to bamboozle you into sitting through a presentation to get a discount off a massage. I expected more from a 5-star hotel.

Great location, calming atmosphere, spacious rooms, it average 5⭐ resort, not thing special. Just said no to any thing they offering, you will be safe.