Secrets The Vine Cancun

Best all inclusive experience in over 30 resorts. Just go! Everything is taken care of. Amazing staff. Thank you Gustavo , Pablo, Eduardo, Benjamin always smiling , victor, Hermes’

Secrets The Vine is centrally located in the hotel zone, not too close to the busy north end but not too far out that you feel remote. Atmosphere is good, although we found the lemongrass smell pumped through the ventilation system in the lobby area a little overpowering. Our room was of a decent size, clean and functional, albeit a little dated. Most rooms offer full or partial sea views (if viewed from the balcony). Housekeeping was good with a turndown service in the evenings. Our only criticism is that it was difficult getting seated in the speciality restaurants, waiting up to 2hrs in some instances. We think a prebooking system could easily be introduced through the hotel app, which would have better optimised our time in the evenings. Our best experience was at the Asian themed Dragons, the staff were the most attentive and the food exceeded our expectations. Note: Due to the small entrance area some excursions may not offer a hotel pickup, which meant travelling to another part of the hotel zone to join the tour.

Was not 100% sure what to expect. We were 16 friends so a big pressure selecting the hotel. Chose Secrets and oh my, did not dissapoint. I am a foodie, and appreciate good drinks and good vibe. Secrets went above and beyond. Did not expect planning to book another visit in the furture. Excellent hotel!

We celebrated my birthday here with a last minute booking due to our original resort not meeting expectations. We were very pleased with the attentiveness of staff at arrival and throughout the stay. The service was amazing and every staff member was welcoming. Our room was clean upon arrival and housekeeping stayed on top of it. The food was great, especially the dragons restaurant which we visited twice for dinner during our stay. I do wish there were more options open for breakfast and lunch without having to be a preferred member.

Watch your bags upon arrival and check in. As personal belongings sometimes go missing as we were informed by management after our suitcase had been found gone through and valuable belongings stolen. There was no resolution as security did an investigation by checking the cameras but would not let us see the footage.