Secrets The Vine Cancun

Overall, a solid family vacation. We have been to many all inclusive properties and this is one of the better experiences. The staff and service were all wonderful. We especially enjoyed Lucy who was our server at the pool Cabanas and a very friendly entertainment team. The food was good - not amazing, but good. Portions were small at the ala carte restaurants leaving our 21 and 23 year old sons usually wanting a 2nd entree. Seating at the ala carte restaurants is a challenge as noted by several others in their reviews. Plan to eat at 6 pm and then you won't wait long. The nightly shows offered were fun and talent very entertaining. The rooms were good. The property feels a little older/dated and we didn't love the glass enclosed shower/toilet area. Room was pretty basic compared to other properties. Balcony was nice and spacious and always very clean. However, it's awkward to be out there if the neighboring room is also out as there is not much privacy between balconies. Housekeeping was impeccable and our room was always perfect when we returned in the evening or during the day. Finding a pool chair can be a challenge as most of the chairs would be claimed before 9 am. One morning I got down there by 7:30 am to reserve a couple of chairs - not ideal for a relaxing vacation. The timeshare/membership push is real but once you refuse, they don't continue to ask which was nice. There is a constant push to "upsell" while you are there - whether it's wine, tours, spa appointments, romantic dinners, etc. which I think defeats the purpose of an all inclusive and I didn't love that while the employees were all respectful and lovely, you were always being "asked" something. We would go back to this resort but are much more aware of what it offers. Resort is easy to get to from the airport and close to other activities that you can walk to which we liked. Overall, our family had a great time together which was most important.

Great location, exceptional service and wonderful food! The resort was aware that I was a celiac prior to our arrival and was very accommodating to my needs - there were very few things that I could not eat. Special kudos to the chef’s table, where all the food was prepared gluten free! The rooms were clean- cleaned every morning- and the bed was comfortable. Our room had a partial ocean view which was enjoyable as we had a coffee ( Nespresso machine in each room!) on the deck every morning. The concierge our floor, Carlos, provided exceptional service! He was prepared to answer any questions (by text or in person), or deliver almost anything we required to make our stay more enjoyable. If you want a true 5-star resort that is conveniently located along to hotel strip, provides exceptional client experience and quality food, ambient and entertainment, with a modern but relaxing vibe, this is the resort for you!

Was amazing. The people, the food, the beach, the pools. The club.. shout out to Axel! Has everything you want and need in a great central location in the hotel zone! Balcony view was beautiful. 10/10 The staff were so amazing.

Had the best time! Everything felt luxurious. The staff is amazing and made our stay excellent! Definitely will be back.

Great experience. Not a fan of the classic surcharging for reservations / additional options. Our concierge Chavel was top notch. Would go back just to have him look after us!