Secrets The Vine Cancun

I honestly wouldn’t even think twice about going back. Employees were not attentive. Every time we ate, they came to our table once and never came back. We were a young group and maybe thought we didn’t have money, but that is not an excuse. They blamed us and did not trust us. They put another groups luggage’s in our transport and blamed us for an error in their job performance. They also spilled soy sauce down the back of my friend and proceeded to say we will need to check the cameras before they are to provide any service for cleaning. Do not go with a group either. They will spy on you if you have a group and want to take pictures in your room as a group. We had “security” out side of our room door because we were taking pictures. And not even causing a disturbance. Literally just taking pictures. I would only go back for ONE reason and his name was Jorge. Best bartender on the property. If you think you like this property, don’t. The BOTTOM of my list of resorts to choose from that I have visited. The streets are calling because I would have rather slept there.

Secrets The Vine far exceeded our expectations. It was our first experience at an all inclusive resort and we were so impressed we plan to visit other Secrets properties. Staff here were unbelievably amazing from the moment we arrived everyone was so friendly and accommodating. Loved the Mexico party on Wednesday. We stayed in the preferred club junior suite which was a wonderful room, highly recommend. Our butler Mauricio on the 23rd floor was the best! Special props to bartenders Carlos at the Vine Lounge, Jonathan at Sugar Reef and Ricardo at Bar Manatees! Book your trip you wont be disappointed!

This resort is a MUST! We had the preferred service and we felt Like royalty. Everything from the check in to check out was so easy and professional! The food is incredible, the resort is stunning and the staff make you feel right at home!

Just returned from a wonderful week at Secrets The Vine. One of the best All Inclusives we have stayed at. This is a compact resort with a very modern, urbane, chill vibe. The rooms are huge, well furnished with truly spectacular views of beach and lagoon. We tried all the restaurants and all were very good- a cut above the usual AI. Nebiolo was very good Italian food, Market Cafe excellent Mexican and Olio great Mediterranean. With Preferred Club we also got Olio for breakfast and lunch which were both great. The Buffet at lunch is high quality and varied with something for everyone. All the restaurants are very conscious of food allergies and all ask before taking your order. Yes the pool areas are crowded - its a compact property - so people reserve pool chairs early- but we've seen that at most resorts. By 10am most chairs were taken but we did not see many empty chairs during the day. There are plenty of chairs and umbrellas available on the beautiful beach and they happily bring out more when they get full. What really stood out were the staff- literally everyone went out of their way to be engaged, helpful and welcoming- from the restaurants, to the pool, to housekeeping to our excellent 26th floor Concierge Ivan who made our stay truly special by taking such good care of our requests with good cheer and kindness. Our couples massage and hydro circuit at the beautiful spa was a highlight - Jose runs an excellent spa with great masseuses! All in all a relaxing wonderful week. We will return for sure.

A group of 14 friends & family spent a week at Secrets the Vine from 2/25 to 3/3. It was amazing from start to finish. Some of our group had been there before & for some it was the first time. Checking in was a breeze even though we arrived early thanks to Rosanna our butler. Every staff member went out of their way to make us feel welcomed & pampered. This is a partial list of everyone who made the trip special: Starting with the waiters at dinner: Arturo, Jorge & Gustavo in Bluewater. They’re true professionals. Juan & Gabriel in Nebbiolo did a great job even with our large group. Bernabe in Market Cafe is the best waiter in the whole hotel, there’s not enough great things I can say about him. Also Cesar in Market & all the hostesses are great. Ithiel who manages the Mexican restaurant made us a special dinner which was fabulous & Alejandro did a great job waiting on us. The food prepared by Isidro & the sushi chefs in Dragons was my favorite meal of the trip. Now for the core people who make & serve drinks all day in the heat & sun. The bartenders at the Vine are the best! Luis D, Alex, Alejandro, Roberto T, Jonathan, Ricardo, Roberto P are true “professionals” they’re the best! The people who serve food & drinks at the pool & beach are phenomenal : number 1 in my opinion is Norberto, anything you ask him for he’s going to make happen! The others are great as well: Arturo, Fernando, Roberto, Juan, Ibeth & Veronica are awesome. Heydy in the Sportsbar deserves a shoutout, as well as all the bellman: Miguel, Ruben& all the other guys at the front door. The spa staff couldn’t be nicer or more skilled: Jose the manager, Israel the absolute best therapist there, Martine & Miguel who did my hair. Angel & Raquel the pool concierge’s took great care of us. Alejandro who works around the pools always checked to see if we needed anything. The entertainment staff headed by Ray were so nice, especially Jose, Aisha & Mike. The gym is stunning & Efrain who runs it is as knowledgeable as he is kind. The Vine is a great place to visit but the staff is what makes me want to return.