Secrets The Vine Cancun

Beautiful property, very attentive staff. Loved all the dining options and bars. Entertainment was very good as well. We upgraded to the Preferred Club Junior Suite the room was spacious with a beautiful view. And the added touches from the Concierge and Premium bar was great! We would definitely go back!

Best resort we have visited thus far in Cancun! Service is outstanding, resort is clean and modern and stuff is superb! Our waiter Gabriel and chef, Isidro, from the sushi location were amazing! Also our server Juan beachside was incredible!

A Truly Exceptional Stay – Can’t Wait to Return! We had an amazing stay that exceeded all expectations! From the moment we arrived, the hospitality and service across the resort were simply outstanding. The restaurant team impressed us with their warm, attentive service and consistently delicious meals. The pool and beach staff were equally fantastic — always helpful, friendly, and working hard to keep everything clean and inviting. The Front Desk team was professional and welcoming, handling everything smoothly with genuine care. And the Housekeeping team deserves praise for keeping our room spotless and comfortable throughout our stay. Overall, this was a perfect blend of relaxation, service, and memorable moments. Thank you to everyone who made our stay so special — we’re already looking forward to our next visit!

The time to get a table at dinner is way too long. We waited for an hour some nights! The same experience ordering food at the pool.

Hotel was a short distance from the airport which made the shuttle ride nice. The hotel is smaller than other resorts but has everything you need for a nice time. By far the Blue Water grill is the best restaurant however it is so small that wait times quickly become over 2 hours, while the other restaurants had little to no wait. Jorge was 100% the best server at any restaurant. The sports bar was not impressive and lacked much of what truly makes for a great time. VIP pool was boring. It is really for people that want a quiet day in the sun. We opted for the main pools with music and activities. Alberto at the pool deck was on top of our drink orders. He was the fastest most attentive pool server. We tried the Sea Salt Grill but the menu was very limited offering mostly raw dishes. This was our least favorite. We opted to take the 90 minute sales presentation in exchange for an upgrade. It actually lasted 3 hours which was unnecessary. With each new person we talked to the pitch got more aggressive to the point of being annoying. We actually like the last offer of booking our next trip for a reduced rate but when we went back the next day to actually pay, we were told no. The offer was only good for the day of the presentation. Really wants the difference when we booked as long as it was during our stay. We even spoke to the management about purchasing our next trip. It was good we didn’t purchase the day of, because they don’t tell you the offer is only at specific resorts. We found out that the other 3 we were considering were not offered. I’m glad we stuck with our gut not to make a decision in the moment. Overall a nice resort but nothing special that made us want to return. We’ll continue exploring other resorts rather than return to The Vine.