Secrets The Vine Cancun

If its your first time to Cancun you will like it. If you have been several times you will hate it. Pros: The hotel is clean, the pool is clean, the food is good. Cons: Poor/slow service at the restaurants we dinned, slow at the pool, bars, and room service. The worst part was you would have to go all the way inside to get a beverage if you was at the pool before 10:00am... They didn't even want to give out a bottled water at the outdoor bar. No swim up bar!

I go away on trips several times a year and have been to Cancun area more gab 5 times and and stayed at other secrets as well so I know what to expect and this was by far the worst trip I have er been on. DO YOUR SELF A BUG FAVOR AND BOOK SOMEWHERE ELSE!!! U less you like roaches in the preferred club food or no music and not be allowed to play any music at the pools and like to eat barely edible food then you should stay there but make sure you bring extra money too cause if you don't buy 2 bottles there is a 1-2 hour wait for every restaurant but if you buy 2 bottles they sit you right away. Sounds like a great all inclusive 5 star resort right?!!

This resort was great. My husband and I had a great time for our anniversary. I would give this resort 5 stars if they had more entertainment. We've been to a lot of all inclusive resorts and this one felt like it was for the over 50 crowd. We were looking for music by the pool, shows at night and more opportunities to party without leaving the resort. Overall a great atmosphere.

Secrets, The Vine in Cancun MX is absolutely beautiful! The excellent service was totally unexpected, especially because this was my first visit with this brand of hotel. I visited with friends, but it is definitely geared more towards couples. I love how the rooms have a great view of the ocean, hotel is right on the beach and it is clean. Lots of pools to choose from with drink and food service. It was a relaxing experience because there are no children allowed at the resort. The room rates are reasonable since it includes food and alcohol; what a great value! Overall the quality of food and drinks was great. Didn't care too much for the Italian restaurant however. I would definitely stay at this resort again or any AM Resorts hotel in the future.

My cousin and I stayed at Secrets the Vine at the end of April. Our booking was for the preffered club junior suite. Our butler was Orlando. Orlando really enhanced our stay and could not have been more helpful. He was always on hand to answer our many questions and was always providing helpful information. He was so friendly aswell he made us feel very comfortable. I would highly recommend Orlando as a butler and when we return I will be requesting Orlando again! The room was really beautiful - we had a wonderful view of both the lake and the ocean. The room was spacious and we had plenty of wardrobe space. We did need more hangers but once we requested them there was no problem. There were many great functions in the room from the ambience lighting to the pillow menu to the smart tv iPad set up. For the nights we wanted to stay in and relax for a bit the Netflix to tv function was ideal. The preferred club have access to a private pool and the butler there was Tharvin who also could not have been more helpful. Anything we needed he was on hand to help. The private pool is a lot quieter and more relaxing then the other three pools. There is a large variety of restaurants in this hotel and they are all as nice as the next. The hotel is situated very conveniently next to a bus stop which brings you to the nearby club district and shopping malls which offer plenty of choice. We really enjoyed our stay and I would recommend upgrading to anyone who is even thinking of upgrading.