Secrets The Vine Cancun

Not an ideal experience, we won't be returning, better options exist for visiting Cancun. Prepare to wake up early. If you want a seat at the pool/beach prepare to wake up early, other guest "claim" seats with a towel, a flip flop, or bag. When staff were approached about this asking if there was any policy i.e stuff abandoned for >1 hour to be removed, they said that makes sense, but rather than enforcing anything they just walked away. Bring Ear Plugs We had the joys of experiencing the loud sex of our neighbors, and their rock parties sound dampening does not seem to be a priority. We also had room 2126, which is close to a check in area/bar with it's own balcony on which additional guest partied into the night disturbing sleep. Food and Drink They were alright, however most restaurants only open for dinner service, and aren't open each night. Lack of day time options leads to many trips to the buffet, which was alright, but it was buffet food. If you want to reserve a table at one of the restaurant they want you to purchase a $100 bottle of alcohol before they'll put your name down. Annoyances Multiple times a day we were messaged from the excursion person and the concierge, just pestering us. The only two things I requested from the concierge did not happen. The guest relations kept slipping "special $200 coupons" underneath our door, if we just came and spoke with them. We were relaxing at the pool when a staff member tried to up sell us on a bottle of wine to get a dinner reservation. Room condition The outlet next to the bed was hot glued into the wall, and would only trickle charge my phone, leading to 11 hour charge times. Lights flickering in the closets, and shower. Not terrible, but not luxurious.

This adults only, all inclusive resort is beautiful, modern, and has restaurants that serve gourmet quality meals. Great seafood is available at all of the restaurants as is a myriad of other options all expertly prepared and served. If you have to eat gluten free like I do you, you will find options at all of the restaurants. We had the most perfectly prepared salmon and steak last night at the Bluewater Grill served with great attention to detail by Alfredo. Try to get seated in his area! The pools are beautiful, and there are plenty of chaise lounges around each of them, so there was never a feeling of not being able to sit and soak up the sun. If you want to sit on one of the plentiful lounge chairs on the sand and watch the waves, there are plenty with staff who come by to ask if you would like something to drink. This is a property that truly takes care of and pampers its guests. It is exactly what my husband and I wanted to experience on this short winter getaway vacation.

We spent 7 days at Secrets the Vine with friends. We had a great experience! Friendly staff goes above and beyond, facility is clean and well kept, food variety and quality is great. Spa experience was amazing and enjoyed the nightly entertainment.

Roberto Cambranis Was able to upgrade our room, which made our stay, exceptional! the hotel was absolutely beautiful. The beach and pools were amazing. The food was wonderful. The staff was amazing. Everything that we experienced was exceeded ourexpectations! we will definitely be back and referring all of our family and friends.

We selected this resort based on the online reviews of the food, and it did not disappoint! From the Chef's Table to the all-included restaurants, the food was top notch.