Secrets The Vine Cancun

We have been to many all inclusive resorts, including dreams and sandles. We were so excited to have a vacation with no kids and spent extra for The Vine! The prefered lounge was horrible. Compared to dreams dominican republic and even sands. It was a literal converetwd hotel room. The food was miserable. The bartender left and we sat there for 40 minutes. Finally just stood up and went behind the bar and poored our own memosa. They had one server at the prefered pool. I felt so sorry for him. The bartender was alone also. We tipped because it is not their fault. Everyone we spoke.to was disappointed. The entertainment was just a bunch of bands. Not the flare we have had in the past. The room was super nice and quiet, though they did not fill our bar a couple of days. I am totally not high end, but we paid extra for a nice hotel and it is not worth the money we paid. Most food was horrible. The steak house was nice, only the serf and turf. Olios was good for breakfast and lunch. They combined the "mexican" restaurant and Peruvian restaurant. Asian was good but closed for two nights, unknown why the second night. Just closed. First night I understand, one night per week.

The resort has only one ATM machine that can only withdraw US $. Also, exchange rate US to Mexican peso is very low at the resort. So, we have to walk 2 miles from the Resort to withdraw Mexican peso from ATM. it is not convenient for Resort's guests. They had “entertainment” in a bar next to Dragons. But, there is no live music or show entertainment at the beach. Seem like there is nothing to do after dinner. Service, people, foods and drinks are perfect.

This was our first adult only resort. Very clean, great services, great memories. There were lots of opportunities to do activities. Several great dining options as well. Would go again!

If you’re Black, I would seriously think twice before staying at this resort. My experience was one of the worst I’ve ever had, and I left feeling disrespected, unwelcome, and singled out because of my race. The night manager, Ulises Villagian, handled concerns in an incredibly unprofessional way. Instead of listening or trying to resolve issues, I felt dismissed and talked over. What made it even more upsetting was that I observed him interacting much more respectfully with white guests, while I was treated completely differently. It’s sad that in 2026 people can still make you feel like you’re less deserving because you’re Black. After paying for what was supposed to be an all-inclusive vacation, I expected good service—not to feel judged or unwelcome. I noticed that I was being told to wait longer for drinks or being limited in ways that I didn’t see happening with other guests. Whether intentional or not, it left me feeling singled out and discriminated against. The bartender at the Red Piano Bar—whose name I unfortunately didn’t get—treated me as if I was less than everyone else, even in front of other guests. It was humiliating and completely unacceptable. No paying guest should ever leave a resort feeling degraded because of the color of their skin. Employees represent the resort, and if they allow personal biases to affect how they treat guests, then the resort is responsible for that experience as well. I spent a lot of money expecting a relaxing vacation, but instead I left feeling angry, disappointed, and deeply hurt. There are far better resorts in the area where guests are treated with dignity and respect. I would never recommend this resort based on my experience.,

This place needs major upgrades. Bad mattress,you can fall into it. AC loby and market caffe not working. Breakfast first time I see something like this no omelet station ,no panckakes,waffles. Lunch no grill saction to have grilled chicken ,fish or steak. NOT many options too choose. We went art 2 pm only beef ,no other meat to eat. THEY don't have good sele tion of food.No ice cream. I CAN'T BELIVE THIS IS SECRETS