Secrets The Vine Cancun

Make you paid extra to uograde your room and beverage package, however every time you asked for some type of liquor, they sent you to floor 21 and when you go there, theybtell you is outstock and they can’t replenish it.

Second stay in less than a year. A great hotel, great staff and great food. The property went out of its way to clean-up the sargassum several times a day.

Great experience overall! The staff and food were awesome, the property is incredibly clean, and pool chairs were easy to get without waking up at dawn. Our only major disappointment was the low-end alcohol selection (Smirnoff for vodka, Jim Beam for bourbon). Having stayed at other Secrets resorts, we expected a much higher caliber of premium drinks for this price point.

This "resort" was a complete disappointment after the many Secrets resorts we've stayed at in the past. The hotel is very old, dirty and run down. The pool water is filthy, there was a fight for chairs, and the umbrellas were shredded and broken. Tiles were missing off the pool and covered in mold. There was no music. Our room was decent. The bathrobes and sheets had blood stains on them. There are two tiny stools to sit on besides the bed. Be aware that the toilet and shower are not private. They're surrounded by glass in the center of the room. The air conditioning waz luke warm. The seating around the lobby is stained. Not all restaurants are open at night. Our outdoor dining experience was covered in bird poop. There is zero benefit to paying more for the preferred club. The lounge had 2 tables, cold food under a heat lamp and no bartender. They are simply there to sell you a timeshare. Also didn't get recognized for booking our 20th wedding anniversary. I'd like to think you get what you pay for, but I'm wrong. This hotel was not cheap. The service was great but lack of clean, working amenities take away from that.

I cannot stress enough how great this hotel is, me and my partner stayed here for two weeks, we expected to be bored after a week, this was not the case at all, The food was great, we recommend you try as many restaurants as you can, the staff are great in them all. We highly suggest you try the Bluewater Grill for dinner, the Fillet Minion with truffle mashed potatoes were our favorite. The entertainment team are amazing, AISHA, JOSE, EMMANUEL and RODRIGO made our days full of fun and laughs, from playing volleyball to playing blackjack in the pool we were always kept entertained. By the end of the holiday they wasn't just staff anymore they our Friends. Our Butlers on our floor were Ivan and Carlos who were both always very happy to help, The desk they worked at was situated next to the elevators so we saw alot of them, they always gave us dinner recommendations (In and out of the hotel) and made sure we had everything we needed, Ivan even noticed we were sunburned and arranged for aloe vera to be brought to our room, for this we cannot thank him enough it was truly a pleasure to have him as our butler. The Evening entertainment was always great especially Lee who performed in the vine lounge, truly a great guy and an even better performer. We recommend you book to see the Cenote and Turtle experience with Cancun adventures who are situated in the hotel as well. It was an absolute trip of a lifetime and i cannot recommend Secrets The Vine Cancun enough, and anyone who says otherwise is mad.