Secrets The Vine Cancun

Upon arrival, we were greeted with a cold towel and champagne. Check-in was seamless and simple, and we were able to upgrade to a Preferred Club room for a very reasonable amount. Room was large and comfortable with amazing views. Nice room features: plentiful closets and clothing storage; double sinks and very large open bathroom; separate watering closet; large walk-in double shower with rain shower head; large king plush bed; Nespresso coffee; bar fridge stocked daily; free bottle of alcohol spirit for the room; large patio with comfortable seating; large sitting area with comfortable couch and chairs; smart lighting; room was perfect temperature any time of the day; no privacy on the balcony. Cleaning service and concierge never failed to please; Loved the daily grill set-up by the poolside daily, food available at poolside bar and food service available through waiters; 4 separate beautiful pools (including 2 infinity) with lots of seating but can be difficult to get chairs (ask men in white shirts to help obtain seating for you), however, beach is gorgeous soft sand and lots of seating and drink/food service available; no swim-up bar but pool service was excellent; loved how many of the lounge chairs sit inside large sections of the pools; entertainment is available in many spots, by the pool is perfect - not too loud, classy, chill and fun, intermittent with lots of nice quiet periods, and changes daily; piano bar is the dance/nightclub on site, and main lobby bar has daily musicians and grand piano players. Loved the free daily wine tastings (specialty tastings available for a fee). Absolutely love having a hot tub available and even better that it was beside the ocean. We love to party and have a great time, but also cherish our downtime and this hotel served both those purposes very well. We didn't try the steakhouse because of bad reviews from other guests, but went to all other restaurants and Dragon twice. All the food was mostly close to excellent, otherwise very good and 24/7 free room service menu using an Ipad by your bedside was thoroughly enjoyed many times. We plan to visit again, but like to try other resorts. We did not have enough time to experience the spa, but it looked absolutely amazing... prices are much higher than spas in Canada so we opted out this time. We went to Taboo nightclub outside of the resort which is very close and that was a fabulous time on the waterfront. We expected more attendance at the sports bar, but it was usually quiet. We attended the New Year's Eve gala $600 USD included a bottle of Dom Perignon, multiple singers and shows all evening long and it was a 6-course meal but seemed a little high in price considering it's an all inclusive resort, but we were still very pleased we attended. Before midnight we went back to our 25th floor and we were able to catch all the fireworks along the Hotel Zone for miles and miles and that was a real treat!

Truly wonderful vacation experience! All staff & servers were always smiling and happy to help! They made checkin in a breeze.. didn’t even have to go to a front desk line! Not to mention we were picked up at the airport and transported to our resort. The room was always clean and freshened up daily,, including the bed being turned down every evening with water and chocolate mints left at bedside. Our concierge, Sebastian was always available and willing to help make sure we had everything we wanted or needed during our stay. Our coffee barista, Kembley had a smile painted on her face I think.. and remembered our order by the 2nd visit! The vacation was one we’ll always remember! Thank you all! The Foster’s

This was our second time coming to this location. Our first time was exactly one year ago and it was such a great time that I proposed to my wife. Everything was absolutely amazing. However, the second time was much different. It seemed like a completely different crowd The type of crowd that had gotten all their stays from an extremely discounted website, just low class people. They didn’t remember us even with a note in the computer, and paying for the huge event of proposing to my wife. We must’ve spent $15-$20,000 while we were there The first time. But they didn’t remember. The beach and pool chairs were completely stretched out like a 400 pound person had been sitting on them for a year. They were not comfortable. Room service was slow and the waiters bringing around drinks were also extremely slow, constantly had to track one down. Even the food seemed a little worse. They’re constantly pushing guests to purchase bottles of wine, for Hundred 2000s of dollars even though it is an all inclusive resort, We did it once in the wine was absolutely horrible.. Not to mention while we were there, it smelled like a methane, gas leak, or the sewage had backed up and the smell covered every level of the hotel. The spa, and the massages we got was relaxing up until the Massage at which point it just felt like they just dumped oil all over you and rubbed you down and put pressure in all the wrong places. I was more sore and stressed when I left and I was when I went in so the masseuses are not professional masseuses. We did a couples massage and I could hear one of the masseuses telling the other exactly what to do for a massage. The whole thing was not a great experience. All In all staying at a resort on the beach! Was amazing, The water, the view the sand it’s all beautifulbut the service and quality of the resort have gone down, quite a bit in just a year

We had a wonderful family stay at your hotel. The property is truly beautiful, with rooms that fully met our expectations and common areas that were always spotless, elegant, and well maintained. It’s a place with a warm, family‑friendly atmosphere where we felt comfortable and welcomed throughout our stay. We would like to give a very special thank you to the breakfast team — Edgar, Abigail, Astrid, and José, the restaurant manager. They took exceptional care of us all week, always greeting us with a smile and thoughtful attention. Their kindness and professionalism made our mornings even more enjoyable, and we are truly grateful for their outstanding service. Thank you for making our stay memorable.

There are a lot of wonderful things about this property, but there are also things that don't meet the quality I've come to expect from Secrets. First, most of the staff is WONDERFUL. Oscar, our concierge in Preferred Club, was amazing. He made our trip. We also had wonderful experiences with Rigoberto (waiter), Ruby and Ibeth (beach/poolside servers), and Cruz (waiter). Most of the food was delicious, and we never went hungry. The pools are lovely, the beach is well kept, and there was plenty to do if we went looking. So, what missed the mark? The building itself. There were missing tiles in our Preferred Club hallway, cracks in the walls, and our bathroom mirror had black marks all over it. Many aspects of the building were in major need of updating. On New Year's Eve, the sewer smell was so thick that it made me sick to my stomach. (I'm not prone to being nauseated.) It lasted about 8 hours, and we could even smell it in our room on the 22nd floor. We had a wonderful time on this vacation, but we won't select this property again. Cancun is amazing, and the staff at Secrets The Vine did everything possible to make us happy. Perhaps after some renovations, we'd be willing to try this location again.