Secrets The Vine Cancun

The fact that the pool closes at 6pm made this the worst trip. The fact that they try to sell me an elite premier package when this is supposed to already be all inclusive. Most of the staff act like they don't understand English. This just wasn't the best experience for me.

Honestly one of the best resorts I’ve stayed in everything was super clean and nicely maintained. Food was honestly great a lot of variety Not to mention all the options for restaurants there are 7 options included and all very different. for breakfast the best option is the market Café, which is a Mexican buffet in our server with Caesar, the best! make sure to ask for him. And for dinner It’s first come first serve which is why we ate dinner like 6:30 because after that the crowds start coming in. There is also a café in the middle of the hotel that is open 24/7 where you can get pastries, snacks, and coffee as well. Staff was amazing and very attentive when came to bringing you drinks they made sure to take care of you wether in the pool they have 3 by the way and one more if your preferred guest if you upgrade which honestly I can’t speak much on because we didn’t which was fine really couldn’t get any better. Pools do close at 7 but beach access is pretty much open. People do get up early to claim the good chairs which I saw some people complain about, but it really wasn’t that bad. Usually the early birds would leave around lunchtime and then you can find good seats, but we never had an issue. Entertainment is really nice. They have activities throughout the day by the pool that you can join we used the Hyatt app which gave us a day by day schedule to let us know the times of activities and such please take advantage of the app it really helps. Please don’t forget to tip your servers! They don’t mind dollars so you don’t even have to exchange your money they work really hard to make sure you have everything you need so it’s the least you can do. We used Expedia travel services that’s located in the hotel to travel to Chichen Itza and to swim in the Cenotes, it’s super safe and they took really good care of us. The only complaint I have is that they play live music in the main area outside that you can hear from the 14th floor, which is where we stayed, but we just played white noise on our phones and it drowned it out. This hotel is very serene very calm not really your party type. Just have a good time Feel kind of place which worked perfect for us.

The staff in general were very helpful. Check in and out was very easy. The room was very spacious . Inconsistencies in maid service -floors, towels . The biggest pet peeve although there was two sink areas only one had an outlet to plug into. Therefore getting ready took longer. Buffet dining had lots of options but one of the first hotels we stayed at that you couldn’t get a mimosa for breakfast until after 10:00 am. Also we never experienced a buffet that was closed twice during our stay. The specialty dining rooms were closed on some days even though the hotel was full.Before you go read the descriptions of what they serve . Service at the specialty restaurants was very good. The coffee area was very good. Coffee, iced drinks, desserts, lite lunches . Liquor was mediocre and the standard slushie drinks at the pool area. Even at the indoor bars. Nice to have three pool areas to choose from. One was nice as basically a quiet zone. Some loungers were more spaced out. The outdoor grill food was not the best. The physical space needs upgrading. Although we’ve stayed at Dream Resorts we thought the Secrets would excel them. Unfortunately it did not.

I chose Secrets The Vine Cancun expecting a luxury all-inclusive experience based on the resort's marketing, social media, and Hyatt's reputation. Unfortunately, this was one of the most disappointing resort experiences I have had. The food quality was poor throughout our stay. There was very little variety, and many dishes lacked flavor and freshness. I expected authentic Mexican cuisine with fresh shrimp ceviche, street tacos, tequila tastings, and a wider selection of local specialties. None of these experiences were available, making the dining experience repetitive and underwhelming. The wine was especially disappointing. The complimentary wine tasted like cough syrup, and instead of offering quality options, the resort constantly pushed expensive upgrades. We were quoted approximately $225 for a bottle that retails for around $25 in the United States. That pricing felt excessive and left the impression that the resort was more interested in upselling than providing a quality all-inclusive experience. The constant sales pressure was exhausting. Everywhere we went, someone was trying to sell us upgraded wine, premium experiences, spa services, or vacation club memberships. It became difficult to simply relax and enjoy our vacation without being approached to spend more money. The entertainment was equally disappointing. Every day felt exactly the same, with the same pool, the same music, and very little variety in activities. We expected themed events, cultural experiences, live entertainment featuring different music genres, tequila tastings, cooking demonstrations, and more opportunities to experience Mexican culture. Instead, there was very little to do, especially for a week-long stay. Perhaps the biggest disappointment was the level of service. The staff was often unfriendly, inattentive, and, at times, outright rude. Genuine hospitality was noticeably absent. Rather than feeling welcomed, we frequently felt like an inconvenience unless we were purchasing an upgrade or additional service. For a resort that markets itself as luxury, the customer service fell far below expectations. I also believe the resort's social media advertising is misleading. Many of the experiences shown in promotional videos and photos were either unavailable during our stay, required additional payment, or simply did not reflect the typical guest experience. The marketing creates expectations that the resort does not consistently deliver. The resort should also do a better job of accurately describing its atmosphere. During our visit, it felt geared primarily toward an older (55+) clientele and many LGBTQ+ couples. There is nothing wrong with serving those communities, but guests should have a clear understanding of the resort's overall atmosphere and target audience before booking. The marketing gives the impression of a vibrant, energetic luxury resort with diverse entertainment, but that was not our experience. Overall, this vacation did not provide the luxury experience we paid for. Between the poor food quality, disappointing wine, constant upselling, repetitive entertainment, misleading advertising, and lack of genuine hospitality, I left feeling that the resort failed to deliver on its promises. I would not return to Secrets The Vine Cancun, nor would I recommend it to friends or family.

The overall resort was beautiful. It is a smaller resort environment than I am typically used to for all-inclusive but the staff was great and facilities were well kept.