Secrets The Vine Cancun

We just got back from an amazing trip to Secrets The Vine Cancun at the start of September. The resort itself is phenomenal—stunning ocean views, beautiful rooms, and fantastic food and drink options throughout the property. We stayed in the Preferred Club, which we highly recommend for the upgraded amenities, incredible views, and exclusive pool access. However, what truly made this break stand out was the incredible staff. A few notable team members went above and beyond: Luz: She made the Vine Terrace Bar our favourite spot every evening before we headed on to dinner, so welcoming and warm. Eduardo de Dios: Always managed to put a smile on our faces and amazingly remembered our names after just day one. Adána (apologies if the spelling isn't exact!): Amaster mixologist ! He makes the best dry martini in the place, and his service was so exceptional, though we often found him in the Vine Terrace Bar, we followed him to whichever bar he was working at during our stay! José (Entertainment Team): José gave a fantastic Spanish lesson up at the Preferred Club pool, really engaging and super fun. José (Dragons & Sea Salt Grill): José made our dining experiences at both Dragons and Sea Salt really memorable bringing such genuine care and friendliness. It's team members like these who elevate a holiday from great to unforgettable.

Everything was amazing, people, staff, entertainment. The vibe was perfect. Music was great. Staff was friendly. Bartenders were amazing. Couldn’t have asked for a better honeymoon

Beautiful large rooms overlooking the ocean you can not beat along with the comfiest beds. The staff is LOVELY and always right there for any needs you may have. We truly enjoyed the food at this resort minus the upselling that they try to do (buy $150 bottle of wine for a "better view" type thing) that was discouraging and a little suffocating. Stunning spa and fitness center. Multiple pools that include poolside service. The ocean and beach was a complete mess but not the hotels fault due to this time of year. Overall truly a special experience.

Overall, the resort was okay. We’ve stayed at other resorts in Cancun and, based on our experience, we probably won’t be returning to The Vine. The food was decent but fairly standard for an all-inclusive. Nothing really stood out as amazing or something we felt we had to have again. We stayed in the Preferred area, and we did enjoy the private pool. It was quieter and more relaxing than the other pools. The Mediterranean restaurant, which was exclusive to Preferred guests, was also decent, although I’m not sure the Preferred upgrade was worth the additional cost. The drinks were standard for an all inclusive, if you are getting mixed drinks, it's pretty weak. I went to the preferred area bar and asked for a paloma. This bar is supposed to have the better spirits and more well made drinks. I got a paloma and was made with respado tequila and grapefruit soda. Pretty basic, no lime juice added. Overall, our experience was decent. The resort provided a relaxing vacation, but there wasn’t anything that really stood out or made it feel particularly special compared with other resorts we’ve stayed at in Cancun. Our biggest issue was how the Mexican Independence Day celebration was handled. There were signs around the resort stating that seating was limited. When we asked an employee about attending the event, we were told that we had to purchase a bottle of wine or liquor in order to get a table. Based on that information, we purchased a bottle of liquor. The following day, we asked our concierge about it and were told that purchasing a bottle was not required to attend the event. We were told that the bottle purchase was only required if we wanted a private table; otherwise, guests could sit at a shared table. We explained that we had been told otherwise by an employee, but were simply told that there was nothing the resort could do. At checkout, we brought the issue up again and explained that an employee had given us incorrect information that resulted in us making a significant purchase we otherwise would not have made. The only compensation offered was a $10 voucher. That experience was disappointing and left a negative impression on an otherwise decent stay. The resort was relaxing and the staff were generally pleasant, but between the average food, lack of anything particularly memorable, and the way the Independence Day situation was handled, we would likely choose a different resort for our next Cancun trip.

Excellent hotel and great staff high standards would definitely recommend. The standard of the food was very high the chef's table is highly recommend as this was by far the best one we have done well worth the money