Secrets The Vine Cancun

This adults only, all inclusive resort is beautiful, modern, and has restaurants that serve gourmet quality meals. Great seafood is available at all of the restaurants as is a myriad of other options all expertly prepared and served. If you have to eat gluten free like I do you, you will find options at all of the restaurants. We had the most perfectly prepared salmon and steak last night at the Bluewater Grill served with great attention to detail by Alfredo. Try to get seated in his area! The pools are beautiful, and there are plenty of chaise lounges around each of them, so there was never a feeling of not being able to sit and soak up the sun. If you want to sit on one of the plentiful lounge chairs on the sand and watch the waves, there are plenty with staff who come by to ask if you would like something to drink. This is a property that truly takes care of and pampers its guests. It is exactly what my husband and I wanted to experience on this short winter getaway vacation.

We spent 7 days at Secrets the Vine with friends. We had a great experience! Friendly staff goes above and beyond, facility is clean and well kept, food variety and quality is great. Spa experience was amazing and enjoyed the nightly entertainment.

We selected this resort based on the online reviews of the food, and it did not disappoint! From the Chef's Table to the all-included restaurants, the food was top notch.

This was our second time at Secrets. Let me just say, we will be back again. The staff makes you fell like family and doesn't hesitate to go above and beyond. Victor at the Dragon restaurant, Salvador, Lucy, and Jorge at the beach bar, Marcial at Olio, Wendy with housekeeping, Rommel, our butler, and Carlos at the Vine Lounge made it another memorable experience.

I would like to preface this review by saying the majority of the staff at the resort were very friendly and accommodating. This one star review is specifically for the night manager, "Ramirez". I visit Mexico several times a year and have stayed at many resorts, including multiple Secrets resorts. This is the first and only terrible experience I've had. My husband and I had two of our friends and two of our family members in our room, and we called room service to request pizza for 6. The individual who answered said he could only bring pizza for 2, which we were fine with and said we'd make that work, no problem at all. Ten minutes later, the night manager, Ramirez, called our room and began screaming at my husband and threatening to send security for "having unauthorized guests in our room." My husband was extremely apologetic and agreed to ask our guests to leave. I could hear Ramirez yelling over the phone from where I was sitting across the room. If we were being loud, disruptive, or disrespectful in any way, then I suppose I could understand the harsh response/lashing out, but his reaction and way of handling this situation was completely out of line and unprovoked. We were on this trip for a company event, and there were several leadership members in neighboring rooms, so we were being very cognizant of being quiet and respectful, no music playing, no TV on, windows/patio door closed, and quiet conversation. Our guests went to their neighboring rooms, and my husband went down to speak with Ramirez and apologize in person. While there, he asked if it was a rule at all Secrets resorts to only have two people in a room at any given time, to which Ramirez responded "I'm the manager so if I say that's the rule then that's the rule." Upon returning to our room, there were multiple security guards standing outside of our door to make sure our four guests left. Ramirez then told my husband he would be watching us on the cameras inside our room to ensure we did not invite anyone in, to which my husband responded, "you have cameras inside the room you are watching us on?" and Ramirez said yes. The woman working at the front desk with Ramirez quickly corrected him and tried to assure us there are not cameras inside our room, but regardless of whether there are or aren't, the threats and intimidation were quite extreme and completely unprovoked. I will never stay at another Secrets resort after this experience, and I will be sharing this encounter with any friends or family considering this resort in the future.