Secrets The Vine Cancun

We liked the resort as in service is great. Very clean & beautiful. Food is good, some places better than the others. The steakhouse was our favourite and the grill at the pool. There were a lot of stairs, but that wasn't a dealbreaker. We went in January but we will never go in January again. Maybe we just hit it at the wrong time for weather. We had mostly cloudy days and a lot of wind & rain. A lot of wind as in not being able to go to the beach and sit on the chairs. Sand was blowing . yuck. Mother Nature. It wasn't cold and we were in bathing suits all the time . It was a tad chilly if the winds were very high and we were by the pool We did have sun a couple days. Our concierge was wonderful. We did preferred. If we came back again, I don't think we would do preferred and pay that much money. Provolone cheese breaded ( soooo good) steak restaurant with roasted cauliflower was our favorite meal. Crème brule Vanancio Olis Beach guy Carlos was awesome. Jamie on rooftop pool service was very nice. We only did the pool top for half a day. Daniel at cabana was great. Jose making bracelets / water activities . He went out of his way to make bracelets for us to bring back to our family. Auturo pool guy was great at getting what we needed. Angel was such a nice human being. The drink ladies Lucy, Ruby, Ibeth , always a drink in hand. We always tipped everyone. Bruce was our concierge for the 7 days, ( others filled in when he was out ) they were all wonderful. Bruce went out of his way to make sure we had everything we needed. They all checked in a few times a day to see if we needed anything. If you want a good concierge, ask for Bruce Thank you to everyone who made our stay fantastic.

After reading so many amazing reviews for the costco package we decided to book for our anniversary. This trip was awful and I wished we stayed home and saved our money. From the AC not being able to cool the room to unfriendly front desk staff to really really bad food at the restaurants it was 0 stars for us. The cafe said 24/7 it was not. Alcoholic drinks had barely any alcohol in it and took forever to receive. Most of the food served at the restaurants took over an hour to reach your table even when ordering appetizers while ordering main dish food arrived together.

Spent six days here and it was amazing. Service was outstanding by everyone. Our private butlers Chaviel and Abel couldn’t do enough for us. We had great bartenders on the beach, Alberto and Norberto and waiters Jesus at Nebbiolo and Breakwater Grill and Alejandro at Olio for our private dinner. We enjoyed the food and drinks and especially liked Market Cafe for the breakfast and lunch buffets. Would definitely recommend this resort, especially for Preferred Club options. The preferred club pool was so nice, quiet and had lots of service for drinks.

Secrets has quickly become one of our favorite hotels to visit! They exceeded our expectations. The hotel is clean and beautiful. Staff are super friendly. Location is perfect. We will definitely be back!

Would not go back. Zero entertainment. Food OK. Nothing to do. Only one bar on 12th floor with limited preferred (paid $400 extra for preferred club) alcohol from 12-5 then some preferred moved to lobby. No benefits for extra money paid. Paid almost $4000 for two, could have stayed at my home at my pool with better drinks, food and service. Huge disappointment.