Secrets The Vine Cancun

The overall experience was excellent. The staff work tirelessly to help you. The lack of pool chairs and the timeshare pitch at arrival is unfortunate which is why I scored it at 4.

Pool chairs are an issue for sure. My wife had to get up at 6:00 am to get a chair.

Everything was well above my expectations with one exception. I had misplaced my pasos that I had purchased for tipping because of the all inclusive package we purchased. I discovered an ATM machine in the lobby and withdrew money to cover the rest of our stay but it was in US $ only. I asked the concierge if they could exchange the money into pesos. He said yes but I would have to show them my passport in order to further the transaction. Upon retrieving it, I was first told by a second person that one of the bills that I had got from the ATM machine was bad and they would not accept it even though it was no different than the others. Then I was told I had to duplicate my signature on my 8 year old passport. I couldn't, probably because of my shaking hands. I then asked them if the could at least exchange one of the bills into smaller US currency which they agreed to. So I gave them the bill that they said they originally wouldn't accept. In return I was given a bunch of smaller bills that looked like they should have been out of circulation. The remainder of the trip went well.

Nice hotel but main issues were food which was good but at best was tepid breakfast buffet goods supposed to be hot were borderline cold even in main restaurants where food cooked fresh the side dishes were invariably tepid/cold we went to blue water grill on last night and truffle potatoes were cold as was mushroom sauce these must be sitting too long Biggest gripe sunbeds!! You need to be down to get a bed that’s gives a bit of space and not crammed in where in an umbrella goes up you’re in the shade like it or not!! Given this is all inclusive and not cheap it seems reasonable that you should be able to go for lunch without pool staff giving away your bed this leaves you with no bed and having to retrieve PERSONAL GOODS from lost and found !! Unacceptable practice!! there must be a better way it happened to us once but was a daily occurrence it was patently obvious then beds were being used given the bags hats books etc lying at them!! But pool staff just moved them to accommodate people who just decided to go to the pool at lunchtime For reasons above I’d find it hard to recommend this hotel

Great resort, super friendly staff, quality food, easy to get in and out. Makes it a perfect quick adult getaway. Would recommend any time!