Secrets The Vine Cancun

The fact that the pool closes at 6pm made this the worst trip. The fact that they try to sell me an elite premier package when this is supposed to already be all inclusive. Most of the staff act like they don't understand English. This just wasn't the best experience for me.

The staff in general were very helpful. Check in and out was very easy. The room was very spacious . Inconsistencies in maid service -floors, towels . The biggest pet peeve although there was two sink areas only one had an outlet to plug into. Therefore getting ready took longer. Buffet dining had lots of options but one of the first hotels we stayed at that you couldn’t get a mimosa for breakfast until after 10:00 am. Also we never experienced a buffet that was closed twice during our stay. The specialty dining rooms were closed on some days even though the hotel was full.Before you go read the descriptions of what they serve . Service at the specialty restaurants was very good. The coffee area was very good. Coffee, iced drinks, desserts, lite lunches . Liquor was mediocre and the standard slushie drinks at the pool area. Even at the indoor bars. Nice to have three pool areas to choose from. One was nice as basically a quiet zone. Some loungers were more spaced out. The outdoor grill food was not the best. The physical space needs upgrading. Although we’ve stayed at Dream Resorts we thought the Secrets would excel them. Unfortunately it did not.

I chose Secrets The Vine Cancun expecting a luxury all-inclusive experience based on the resort's marketing, social media, and Hyatt's reputation. Unfortunately, this was one of the most disappointing resort experiences I have had. The food quality was poor throughout our stay. There was very little variety, and many dishes lacked flavor and freshness. I expected authentic Mexican cuisine with fresh shrimp ceviche, street tacos, tequila tastings, and a wider selection of local specialties. None of these experiences were available, making the dining experience repetitive and underwhelming. The wine was especially disappointing. The complimentary wine tasted like cough syrup, and instead of offering quality options, the resort constantly pushed expensive upgrades. We were quoted approximately $225 for a bottle that retails for around $25 in the United States. That pricing felt excessive and left the impression that the resort was more interested in upselling than providing a quality all-inclusive experience. The constant sales pressure was exhausting. Everywhere we went, someone was trying to sell us upgraded wine, premium experiences, spa services, or vacation club memberships. It became difficult to simply relax and enjoy our vacation without being approached to spend more money. The entertainment was equally disappointing. Every day felt exactly the same, with the same pool, the same music, and very little variety in activities. We expected themed events, cultural experiences, live entertainment featuring different music genres, tequila tastings, cooking demonstrations, and more opportunities to experience Mexican culture. Instead, there was very little to do, especially for a week-long stay. Perhaps the biggest disappointment was the level of service. The staff was often unfriendly, inattentive, and, at times, outright rude. Genuine hospitality was noticeably absent. Rather than feeling welcomed, we frequently felt like an inconvenience unless we were purchasing an upgrade or additional service. For a resort that markets itself as luxury, the customer service fell far below expectations. I also believe the resort's social media advertising is misleading. Many of the experiences shown in promotional videos and photos were either unavailable during our stay, required additional payment, or simply did not reflect the typical guest experience. The marketing creates expectations that the resort does not consistently deliver. The resort should also do a better job of accurately describing its atmosphere. During our visit, it felt geared primarily toward an older (55+) clientele and many LGBTQ+ couples. There is nothing wrong with serving those communities, but guests should have a clear understanding of the resort's overall atmosphere and target audience before booking. The marketing gives the impression of a vibrant, energetic luxury resort with diverse entertainment, but that was not our experience. Overall, this vacation did not provide the luxury experience we paid for. Between the poor food quality, disappointing wine, constant upselling, repetitive entertainment, misleading advertising, and lack of genuine hospitality, I left feeling that the resort failed to deliver on its promises. I would not return to Secrets The Vine Cancun, nor would I recommend it to friends or family.

The overall resort was beautiful. It is a smaller resort environment than I am typically used to for all-inclusive but the staff was great and facilities were well kept.

Bluewater Grill is terrible, hotel needs an update, no real entertainment. Was not impressed. Would not go back, expensive for what you get. We had to eat at same restaurant 4 days due to 2 restaurants were not open several days. Spa was 250 per person.