Secrets The Vine Cancun

First a shout out and thank you to all the Staff. Having traveled in many countries and resorts, the staff were the kindest, friendliest, and most respectful I have ever met. Reuben, Isobella, Gonzalo, Veronica, Jorge, Boris...You and many others helped make our vacation one of the best ever. The hotel is beautiful feels like brand new. We were not 100% happy with our first room but the staff without question happily moved us and it worked out great. Location is great on the strip of beach with high end resorts nearby and jet skiing/parasailing right in front. We spent most days at the beach, the water perfect temperature and the wait staff couldn't be nicer there. Dining was sensation. Best service and our favorite restaurant was Olio (Mediterranean). The food authentic and the chef even came out to say hello at the end of our meal. My favorite stop every morning was a cappuccino and croissant and the coffee bar. Thank you for keeping it open 24 hours a day! Oh and the croissants...Of the best I have had anywhere! By the end of the week, the morning buffet got very busy, sort of a bummer. Good news is we made our way over to the Red Dragon restaurant which was quiet and had much of the same menu. The drinks served were very good, albeit there was no Anejo at the bars the Don Julio Repesado was just fine for my Margarita. In all, the staff, location, food, and ambiance was tremendous. Thank you Secrets Vine for such a memorable vacation! We will be back!

Second visit .every bit as good as first .stayed in preferred junior on 26th floor cannot fault a thing .however we did notice this time we did not receive complimentary daily newspaper even though they still advertise it. Tried olio on afternoon, steak and italian restaurants on evening and food was excellent. First day we arrived the sea had loads of seaweed but that cleared up next day and was good for rest of week. I do think they should have cushioned sunbeds on the beach like the pool areas as the ones on beach are very uncomfortable. Only complaint i would make is how i was treated by one staff member in market cafe at breakfast. I was next in line and he saw another couple behind me who he obviously knew. I asked if i could have a table in the 2nd part and he just said there was no room and i would have to sit at the first table and just ignored me. Obviously the couple behind me got the table in 2nd part (knew where he was getting a tip) small tubby waiter how often says lovely jubbley if he knows your british. Apart from that all other staff are spot on .just to let you know the beach sellers can be a pain especially the ones that call cigers (charlies) it must be a local term for them.

The personell was great. The food was amazing. I want to thank specially Aline Estrella . She was wonderful. the experience with her was exceptional. On my next visit I hope I can have the pleasure of being greeted by her again.

My husband and I have visited 5 Secrets resorts and this one is or favorite. We are UVC members and we're upgraded to the honeymoon suite on the 23rd floor. What a view! Breathtaking! We loved our butler, Eduardo. He provided great service and was quick with any need we had. We enjoyed the beach everyday and never had a hard time getting a chair. Jorge was our waiter out there and was always providing exceptional service and even remembered Our names! We are lunch on the beach twice. We also loved our time at the sugar Reef bar. It rained one day so we spent time up there and met some amazing staff! They made us laugh, smile, great service and so kind. We want to thank Jorge, Oliver, Lucas, and Itzel from sugar Reef as well as the manager Jesus! Top class in service! Itzel treated us like family when waiting on us and even brought us fun drinks she picked as a surprise. Our favorite restaurant for lunch with the Olio and dinner was the steakhouse. Be prepared for a wait as ours was over an hour...(for members that is very unexceptable) We suggest the jungle tour as you can walk to the marina near by and we also loved COCO bongo! Such a fun night def worth it! We will be back to this resort! The beach alone was worth it!

I traveled here with my husband for my birthday a two weeks ago. Secrets the Vine Cancun is beautiful resort,the service was phenomenal. This is wonderful place where I can relax, have lots of fun, enjoy the view, beachfront, open bar, and lastly WONDERFUL STAFF. During my stay at Secrets I had a wonderful time, staff it there to serve all your needs, goes above and beyond It is an amazkng place to eat, right on the beach, and the food is incredibleto serve their guests. Everyone is extremely nice, you are greeted with lovely smiles throughout the resort. The pool is very nice .The pool staff is wonderful, my drinks were made to perfection. My most memorable moment was SEA Salt Restaurant. It is an amazing place to eat, right on the bluewater poll, food is delicious and service incredible. Katya wasAMAZING!!! She is truly the definition of great customer service, she went above and beyond to ensure our table was taken care of, she greeted us answered all our questions, anything that was needed she made sure we had it. Complimentary bread was served, our drinks were amazing, our food was served hot, anything we asked for we received. Katya is an smart person and a fantastic worker, she truly works hard and enjoys working with people. She has a wonderful smile and is a great person inside and out. Katya continued to check on me and my husband as we ate, made sure everything was ok! Thanks Katya