Secrets The Vine Cancun

If you’re Black, I would seriously think twice before staying at this resort. My experience was one of the worst I’ve ever had, and I left feeling disrespected, unwelcome, and singled out because of my race. The night manager, Ulises Villagian, handled concerns in an incredibly unprofessional way. Instead of listening or trying to resolve issues, I felt dismissed and talked over. What made it even more upsetting was that I observed him interacting much more respectfully with white guests, while I was treated completely differently. It’s sad that in 2026 people can still make you feel like you’re less deserving because you’re Black. After paying for what was supposed to be an all-inclusive vacation, I expected good service—not to feel judged or unwelcome. I noticed that I was being told to wait longer for drinks or being limited in ways that I didn’t see happening with other guests. Whether intentional or not, it left me feeling singled out and discriminated against. The bartender at the Red Piano Bar—whose name I unfortunately didn’t get—treated me as if I was less than everyone else, even in front of other guests. It was humiliating and completely unacceptable. No paying guest should ever leave a resort feeling degraded because of the color of their skin. Employees represent the resort, and if they allow personal biases to affect how they treat guests, then the resort is responsible for that experience as well. I spent a lot of money expecting a relaxing vacation, but instead I left feeling angry, disappointed, and deeply hurt. There are far better resorts in the area where guests are treated with dignity and respect. I would never recommend this resort based on my experience.,

This place needs major upgrades. Bad mattress,you can fall into it. AC loby and market caffe not working. Breakfast first time I see something like this no omelet station ,no panckakes,waffles. Lunch no grill saction to have grilled chicken ,fish or steak. NOT many options too choose. We went art 2 pm only beef ,no other meat to eat. THEY don't have good sele tion of food.No ice cream. I CAN'T BELIVE THIS IS SECRETS

As an avid traveler, recently visited Secrets the Vine for 5 days for a special occasion. I’m here to give you a breakdown on if this resort is worth your vacation hours and dollars. Let’s start w Pros: Location was a quick ride from airport. Security was tight to enter and exit the property- which is always a plus. Room was huge & clean ( honeymoon oceanfront). Food was good- Dragons (Asian cuisine) & Bluewater Grill (steakhouse) stood out but didn’t have any issues at buffet or other restaurants- they were solid! Also, the lobby bar is the best bartender on property! Enjoyed drinks from here. Let’s dive into Cons: There is a snobbish vibe- which can be frequent at luxury properties but here -it’s the staff. They really push preferred, so if you don’t get the upgrade- you will feel the difference. The hotel is HOT! The lobby has an actual fireplace and our room was HOT- we woke up sweating multiple nights! The temperature is programmed for 65 degrees but it stayed at 75 degrees. Daytime entertainment is non existent. It’s literally silent by the pools. At some point, music is played for 2/3 hours by one of the pools. However, It was extremely boring. Guest needs are pretty back burner. Had to walk to front desk on multiple occasions after no one answered the phones- to my surprise each time the desk was fully staffed without any guests waiting. (Found out later that the hotel really wants everyone to use the app- it would have been nice if that was explained upon checkin). Overall this property was just ok. Service was ok. Atmosphere was ok. Spa was ok. etc. This would be the perfect resort if you like extreme quiet, luxury that just makes the cut and a non-social environment. The best parts were the room & beach (although there was sargassum, we still got in the water & enjoyed the beautiful beach)! Been to multiple Secrets properties and while this one wasn’t terrible, it didn’t quite create a memorable experience or live up to 5 star luxury reputation. It reminds me of a nice hotel in your local area with a touch of attitude. Overall, I would not visit this property again as it doesn’t match with my travel style ; however, as mentioned, others with a different travel style may enjoy.

Secrets The Vine continues to be one of my favorite places in Cancun. Cancun is my favorite destination whenever I want to relax for a few days, and this resort always makes the experience even more memorable. The property is beautiful, the food was excellent, and the service throughout the hotel was outstanding. A special thank you to Neftali at the Front Desk. He welcomed me with genuine kindness and went above and beyond to help me get the room I was hoping for. His professionalism and willingness to help made a wonderful first impression and started my vacation in the best possible way. I truly enjoyed my stay and can’t wait to return. I highly recommend Secrets The Vine to anyone looking for a relaxing, high quality experience in Cancun. ⭐⭐⭐⭐⭐

There's not a single smoking area in the hotel you have to go outside the main gates to smoke, literally on the street. If you are a smoker this is definitely not the place for you.