Secrets The Vine Cancun

Pros: view was amazing! Italian restaurant was on point from the service to the food...amazing!! Size of room and balcony are spacious. Cons: At first glance, the hotel is esthetically pleasing. However, if you look a litter further...it's not that clean. Upholstery on all fabric and leather chairs need to be cleaned throughout the hotel. There was hair on the sheets, in the shower, on the balcony and in the water closet either from previous guests or the cleaning ladies. There was a roach in the Asian Fusion restaurant and when we brought it to 2 of the staff members attention, they seem to have an attitude towards us after that. There were also 2 roaches on our balcony. When we moved the chairs around, they were underneath eating food that I assume was dropped by previous guests. Obviously the cleaning staff must clean around the furniture vs moving it to ensure every inch is clean. Some of the staff were nice, some weren't. Specifically one of the cooks behind the grill in the market cafe (I think that's the name) where they made the pasta and omelets...she was rude. The drinks were watered down so you need to ask for shots instead just to get a little buzz. Lastly, I didn't like that they try to bamboozle you into sitting through a presentation to get a discount off a massage. I expected more from a 5-star hotel.

Great location, calming atmosphere, spacious rooms, it average 5⭐ resort, not thing special. Just said no to any thing they offering, you will be safe.

We stayed for 5 days. Our room was on the 18th floor. Great view, spacious room. We were celebrating two birthdays. They had the rooms decorated and a banner on the door. All the restaurants were great. The Greek one was my favorite. Jorge at the Italian restaurant sang the most amazing birthday song. The entertainment team is great. We love Aisha. The pool maintenance can be better. Overall, I enjoyed my stay.

As a frequent traveler, this is one of the most concerning privacy incidents I have experienced at a hotel. My stay was seriously affected by an incident that I consider incompatible with the standards of privacy and security expected from a property of this category. At approximately 9:20 p.m., two members of the hotel staff entered our room using a hotel-issued key. The room was closed, and at no point was permission granted for them to enter. Although they apparently knocked and announced themselves beforehand, neither my mother nor I heard them, as we were in a different area of the suite. The situation became particularly alarming when my mother heard voices and realized that there were people inside the room we were occupying as guests. She was startled and deeply distressed by the unexpected presence of hotel staff within our private space. Regardless of the staff's intentions, I believe that entering an occupied room without receiving a response or explicit authorization from its occupants constitutes a serious breach of privacy and should not occur under normal circumstances. Guests should be able to trust that their room will remain a secure and private space, particularly during evening hours. In our case, the incident created unnecessary distress and significantly affected our sense of security within the hotel. My mother is an elderly guest with a history of blood pressure issues and anxiety, and the incident left her extremely distressed and unsettled for the rest of the evening. I sincerely hope that management will review its procedures regarding access to occupied guest rooms, as no guest should be surprised by staff entering their room without prior consent, except in the case of a genuine emergency. Unfortunately, this experience overshadowed what should have been a stay defined by comfort, privacy, and respect for guests.

My God… the best experience was incredible. No notes. Everything was absolutely amazing. So happy I spent my birthday here.