Secrets The Vine Cancun

The hotel was beautiful, but we had issues since the first night. air-conditioning was leaking all night from the ceiling and created huge puddle of water on the floor that we didn’t even know about until bright and early housekeeping woke us up because we didn’t have a do not disturb sign. there was no do not disturb sign in our room to put on the door. So My husband got up half asleep slid and almost slipped on the huge puddle of water from the front of the room all the way up to the shower from the AC leaking from the ceiling. Then the ac was not working at its maximum. It was never really cold in our room. It was just kind of fresh. Then sales people/staff keeps bothering you while you’re at the pool or any part of the hotel constantly trying to sell you to $200 bottle service for a reserve table and show. at least seven people tried to sell me the same reservation within less than 24 hours so I bought it Then I pay $200 to have a reserve table for Mexican night the table that we paid for and told to choose a table. The table we paid for and we were promised was given away to someone else we had second row seating. all my videos all my pictures are with some ladies back her head We did not want a bottle of wine so we opted for two tomahawk steaks that were served almost when the show was already done. to compensate us, they offered us a reserve table at an Italian restaurant and turns out that restaurant was closed. then they offered us a reserve table at the steakhouse which we already had eaten at before, so we didn’t want that. they had another reservation dinner $200 bottle service and they ended up giving us that restaurant which was Italian night, which makes no sense why it was offered to me and then taken away from me and then re-offered to me again, because I complained that they were trying to put us inside the restaurant when the show was out in front of the deck. the waiter came up to us many times to see if we wanted to go inside the restaurant where the AC was, but there was no other people sitting in there and there was no-show in there, they didn’t want us to see the show because we didn’t pay for another bottle service so they wanted to so-called compensate us for what happened Mexican night but not let us see the show but we refused and we stayed on the deck. The hotel is beautiful. The food was decent. the staff was usually very very nice but we did tip them constantly, even though everything was all inclusive. It was also very clean.

Secrets the vine was nice but after we complained about the temperature in our room being extremely warm they sent someone in the attempt to “fix” it and all they did was open the vents with a screwdriver and there was still no air flow inside of the room so it made our honeymoon very difficult to get proper rest with the heat inside.

I love this resort. I noticed this time it needs some maintenance water leaking from main dining area ceiling. Staff are all very friendly. They have nice entertainment. This time they had Armando Coda a mentalist, who had some interesting tricks up his sleeve. We really enjoyed interacting with him. Very neat experience. The resort is very relaxed vibes.

It was a great experience for my fiancé and I ..A great couples resort the food and the pool area were great. The food was better than expected at the restaurants and the waiters by the pool were very attentive

Emmanuel for entertainment at the main pool was THE BEST! Super funny, nice and brought the best vibes! The resort should let him do more and not so restrictive. The people love the entertainment and we’re daily wanting an encore of dancing!