Secrets The Vine Cancun

We had a wonderful time at Secrets The Vine! While the resort itself is starting to feel a bit outdated and could use some refreshing, the staff truly made our vacation memorable. A huge thank you to Gabriel for his outstanding service at the pool. A special shoutout to Aisha, who kept the fun and energy going all day and through the night—she was definitely my favorite! Melissa’s beautiful voice serenaded us in the evenings and added such a special touch to our nights. Eduardo was fantastic for after-dinner drinks, and we loved ending our evenings at the piano bar with Danny, who made every night entertaining and memorable. The friends we made during our stay, along with the amazing staff who helped create such a welcoming and fun atmosphere, were truly the highlight of our trip and the reason we’ll remember it so fondly.

I came here with a friend for our annual girls trip. I have stayed at The Vine before. Also, to be fair I am a Hyatt Globalist/Black Impressions UVC member. This resort is really amazing considering its location to the airport. Very convenient. Staff is very attentive and very pleasant to work with. Food is amazing. However, I did run into a few issues with the check-in and check out process which should be smooth processes at this level. We were upgraded to the 28th floor (very nice touch and that was very much appreciated). We were assigned a concierge who told us upon check in that our room wasn’t ready and she would contact us when it was. 3 pm came and still no room. I texted her and asked when the room would be ready and she told us it was ready and to meet her, except she didn’t tell us where to meet her. I asked where should I meet you and that’s when we were told our room number. When we got to the room she asked for our luggage ticket so the bags could arrive. We waited an hour for our bags. I had to call the bellman and they promptly sent the bags up. When my guest and I went down to the pool we found our luggage ticket on the floor next to the concierge desk. The concierge had forgotten and never replied to my texts asking about the bags. We were reassigned to Bruce and he was wonderful and attentive. However, when we checked out I went to the preferred lounge as instructed and told I couldn’t check out until our bags were out of the room because the system would shut us out. I explained that I wanted to settle the bill prior and again the check out agent told me they didn’t do check out that way and I would come see them after the bags were removed from the room. I texted Bruce who then offered to check us out while we stayed in the room waiting for the bags to be collected. I felt it odd that as a Black Impressions/Globalist it took so much to check in and check out. It wasn’t like that when I visited last time. Overall, I would stay again but hope that check in and check out has a bit more of a flow and attention is given to the little things that make this a luxury resort.

We had a wonderful stay at Secrets The Vine Cancun. The room was beautiful, spacious, and very comfortable, with stunning views and excellent housekeeping service. The restaurants were outstanding, offering a great variety of delicious food and excellent dining experiences throughout our stay. We especially appreciated the quality of the meals and the attentive service. What truly made our vacation memorable was the staff. Everyone was friendly, professional, and always willing to help with a smile. Their exceptional hospitality made us feel welcome and well cared for from the moment we arrived. Overall, Secrets The Vine Cancun exceeded our expectations, and we would highly recommend it to anyone looking for a relaxing and enjoyable getaway in Cancun. We look forward to returning in the future!

The location is Ok, this is a hotel, not a true resort. I would recommend the preferred club, you will not regret the view from the patio. The atmosphere was very chill, except for a couple of unruly wedding parties, which were handled by the staff very well. The room is clean and very well kept, the toilet area could use a little more privacy as it is surrounded in glass, so EVERYTHING echos, the glass if frosted so it isn’t that bad. I would highly recommend Dragons restaurant, which is Asian food for Dinner and Olio for breakfast. Overall, I would rate this hotel at 4.5 or better.

Extremely disappointing policy. This hotel does not allow smoking anywhere on the property—not on balconies, not in outdoor areas, and not even in designated open-air spaces. Whether you are a smoker or not, this restriction feels excessive and unreasonable for a resort. Guests should be informed very clearly before booking because this can significantly impact their stay. I have stayed in many hotels around the world and have never encountered such a strict no-smoking policy across the entire property. Very frustrating experience.