Secrets The Vine Cancun

This visit exceeded all our expectations. The hotel was phenomenal, and the staff was exceptional, especially Jorge (Bluewaters) and Bruce (our Butler)

We were very pleased with our 7 day experience at Secrets The Vine. The staff was terrific! Everyone from reception to wait staff to bartenders to housekeeping to the entertainment crew was just excellent. We upgraded to Preferred Club and were very happy with our large and spacious room on the 21st floor, and with the Preferred club lounge. The personalized service from the Preferred staff was great! The food was very good. We ate breakfast and lunch at the Market Cafe buffet every day and could not have asked for a better selection of great tasting food. We had dinner at Dragons ( Asian), Olio (Mediterranean, Preferred club guests only), and Sea Salt Grill ( Peruvian). We enjoyed them all. Don't miss the Sunday night buffet at Sea Salt Grill, a wonderful choice of grilled meat from shrimp and fish to ribs and steak. Evening entertainment was enjoyable and well put together. We used the gym every morning and it as very nice. Lots o equipment and space. Everything seemed to be fairly new and well maintained. the choice of three pools on ground level was nice, all offered a different vibe for your mood. The Preferred Club pool was on the 12th floor. We only visited it once. It was nice but very secluded and not many visitors seemed to be using it. The ground level pools were much more fun for us. There seemed to be plenty of lounge chairs and umbrellas available for all guests to be accommodated. We would highly recommend this resort and will return in the

We have been coming to the Vine for years. We had some confusion over our room when we first arrived. The hotel staff did make the room situation right. I would like to thank Sebastian from the PC and Sandra from UVC for helping us. As always the staff at the Vine goes above and beyond to make our stay memorable. We travel a lot but make a point to always come to the Vine once a year primarily for the amazing staff and service. I would also be remiss if I didn’t mention the great addition of the mentalist Armando. He is great! Was like nothing I have ever experienced before!

The property was clean, but from the moment you arrive, they try to upsell you. We paid extra for an oceanfront suite only to find out that all oceanfront suites have air conditioner problems, and our refrigerator didn’t get cold. We were tricked into attending a vacation club sales scam on our first day at the property. No one goes on vacation to be scammed out of their time and thousands of dollars. The pool areas were nice, and the service was good, but there is definitely no free entertainment here. If they have a show, you will have to pay to get in. When I was checking out, I was overcharged by hundreds of dollars on my credit card, and when I complained, I was told the money would be refunded in a week or two. The transaction was reversed, but the fees were not.

Pros: The hotel is clean and the staff are very helpful. The food was generally good. Cons: Even with the preferred club level, only very limited liquor options and not premium at all. I contacted the resort before booking and they told us that if we booked Preferred Club our drink preferences would be available, however when we checked in the Preferred Club offered what would be considered well liquors and the regular bars had no name tequilas, rums, and vodkas. The restaurants were only open on certain nights and there was no rhyme or reason for when they would be open. For the ones thar were open, you can only make reservations if you buy a bottle of wine, so the wait to be seated was 30-60 minutes each night without reservations. If you are not looking for an extremely quiet romantic vacation, do not go here. We went as a family and it was almost all couples and little to no entertainment during the day or night. This was our 10th or 12th all inclusive and I have never experienced an all inclusive that was completely quiet with nothing to do at night. We talked to many other guests that were very disappointed in the lack of entertainment or things to do at the resort. Overall, it did not feel like a 4 or 5 star resort, it felt like the hotel was cutting corners to save money. We were told that they used to have better liquor options in the past and it was strange that restaurants were only open on certain nights. Also, I have never been approached so many times to buy wine or pay for special dinners. I think they should spend less on the concierge or butler staff and invest more in entertainment people and experiences.