Secrets The Vine Cancun

After reading so many amazing reviews for the costco package we decided to book for our anniversary. This trip was awful and I wished we stayed home and saved our money. From the AC not being able to cool the room to unfriendly front desk staff to really really bad food at the restaurants it was 0 stars for us. The cafe said 24/7 it was not. Alcoholic drinks had barely any alcohol in it and took forever to receive. Most of the food served at the restaurants took over an hour to reach your table even when ordering appetizers while ordering main dish food arrived together.

Spent six days here and it was amazing. Service was outstanding by everyone. Our private butlers Chaviel and Abel couldn’t do enough for us. We had great bartenders on the beach, Alberto and Norberto and waiters Jesus at Nebbiolo and Breakwater Grill and Alejandro at Olio for our private dinner. We enjoyed the food and drinks and especially liked Market Cafe for the breakfast and lunch buffets. Would definitely recommend this resort, especially for Preferred Club options. The preferred club pool was so nice, quiet and had lots of service for drinks.

Secrets has quickly become one of our favorite hotels to visit! They exceeded our expectations. The hotel is clean and beautiful. Staff are super friendly. Location is perfect. We will definitely be back!

Would not go back. Zero entertainment. Food OK. Nothing to do. Only one bar on 12th floor with limited preferred (paid $400 extra for preferred club) alcohol from 12-5 then some preferred moved to lobby. No benefits for extra money paid. Paid almost $4000 for two, could have stayed at my home at my pool with better drinks, food and service. Huge disappointment.

Cancún is definitely more of the “Miami of Mexico” vibe compared to the lush, spread-out all-inclusives in Playa del Carmen or Riviera Maya. The resort itself is built vertically like a high-rise hotel rather than a sprawling tropical property, so expectations should be adjusted accordingly. Positives:• Our room had a spectacular view• Rosa at Oviio was amazing• Arturo at the pool provided excellent service• Mauricio, our butler, was wonderful and attentive• Overall, the food was good and exceeded expectations in several places Negatives:• No swim-up bar, which felt like a miss for a resort at this price point• Service outside of the staff mentioned above was unfortunately very slow and inconsistent• The Preferred Club was not worth the extra cost in our opinion — the “upgraded” liquor options were comparable to standard offerings at many other Secrets and all-inclusive resorts• The beach setup felt disappointing for a 5-star property and was more comparable to a 2-star experience Overall, we still had a good trip, but for the price and brand expectations, there were several areas that did not feel truly luxury or 5-star.