Secrets The Vine Cancun

There are no words to describe how amazing my trip to Secrets The Vine Cancun really was. We took a family vacation and we were treated like queens! This was our second visit to this resort and we did not think it could have been any better than the first visit. However, it definitely was! We are SOOO happy that we went back! The pools were always very warm, the staff was ALWAYS friendly, and the food was INCREDIBLE! You will have an even better experience if you are open to meeting new people, because everybody there, staff or not, was friendly and easy to get along with. We were always taken care of, but when you also take care of the people who help you at the resort, they go above and beyond for you! It is not required to tip the staff, but they work so hard that you cannot help but want to tip everyone who helps you. There are many parts of our trip that I’d like to highlight specifically, especially when it comes to the staff members that went above and beyond their duties of customer satisfaction. Outdoor Staff: Waiters/Waitresses The outdoor waiters Alejandro and Jorge and the waitress Veronica were always helping us. They got us our drinks very quickly, and whenever we ordered food they were very attentive to it when it was ready and we always got our food fresh and warm. Bartenders: The bartenders that made the most amazing drinks and were constantly giving incredible service was Alejandro, Braulio, and Alfonsito. They were all so sweet, so attentive, and made amazing tasting drinks! (Their superman on the rocks, mojitos, and margaritas were amazing). I believe that their salary is mostly tips so it is super important to make sure to tip the bartenders well. Entertainment team: The entertainment team did an INCREDIBLE job at getting guests active and involved in several activities. Adrian goes above and beyond to make the guests happy and everybody loved him! Valeria, Dante, Norberto, and Jacque were also our other favorite entertainment team members. Because of these activities I also met wonderful tourists from all around the world. Restaurants: Blue Water Grill: We went here one night and the food was absolutely delicious. The service was even better. We had Luis Baltazar as a waiter and he gave us everything that we asked for with pleasure. The shrimp empanadas, mashed potatoes, salmon, beef tenderloin, and Caesar salad were all amazing. We each got different dishes and we enjoyed all of them. We didn’t even order dessert and Luis brought us a few platters to sample all of their desserts, which were all incredible. (make sure to eat the coconut ice cream. It is so fresh and delicious!). Dragons: The sushi here was absolutely incredible. I also loved the crab/shrimp cakes. The miso soup was very fresh as well. We also had Mongolian Beef and Shrimp Fried Rice. We went there twice, and we had Juan and Edgar as waiters. They were amazing! Nebbiolo: The staff here treated us like absolute QUEENS! Francisco was the friendliest waiter, along with Sergio. We also had help from many other waiters including Antonio, Jesus, and Bryant. During our last night there they went above and beyond to make sure we had a meal to remember. They truly gave us five-star service, and we were greeted by Govanni (the manager), as well as Francesco C (I believe he a manager as well). Our meal on the last night was specially prepared by Chef Danton who is one of the most talented chefs I’ve ever met. He brought the food out for us on the last night and his food was absolutely delicious and he was such a sweetheart. The chicken, pizza, asparagus cream soup, beef tenderloin, and shrimp dishes were all incredible! The hostess Jessica also did everything she could to make sure we were welcomed at Nebbiolo, Blue Water, and Market Café. Govanni and Jessica also made sure to give us a warm goodbye on our last day during breakfast as well. Overall this was the most amazing stay at any resort I’ve ever been to. Last but not least, this trip would not have been half as amazing as it was, if it wasn’t for Ruben R. He went above and beyond his front-desk duties to truly make our stay feel as comfortable as it could possibly be. He truly made us feel like royalty!

I have been to many places in the Caribbean and I would definitely go back to Secrets The Vine again. Here is the rundown! All of the staff is nice and very attentive. The beers/cokes in the fridge in your room are draft and they re-use the glass bottles. The room was great, but they need to work on a place to hang wet clothes/towels and the lighting placement. We and several people we spoke to had a hard time with turning the lights on/off. The switch for the main sink is hidden behind the mirror. The service at the pools/bars were great especially Veronica, Alejandro, and Herberto, but the service at the restaurants needs a little work. The food at Dragons, the steak restaurant, the grill outside, and the morning buffet was great. The food at the sports bar, the Italian restaurant, Olio, and the restaurant out by the pools was ok but not great. At the steakhouse, the flank steak far outweighs the ribeye in flavor and cut! At the Italian restaurant my scallops were overdone and the portions were small. The drinks were flowing but they are light on alcohol unless you specifically ask. Even the tequila is a little watered. The festivities were good. I enjoyed Mexican night and the Burlesque show the most. The nightly shows in the piano bar were just ok and they don't start until 10:30 most nights. They really should start them earlier. The entertainment staff was great but especially Valeria and Herby! They made our stay awesome for sure. They need to have more games in the pool, like the honeymoon game or trivia game. They need a mat by the pool where they do dance lessons. It is very slippery. There is plenty of space/chairs for everyone to sit by the pools or on the beach. We loved that the chairs sat in the water by the pools and the abundance of umbrellas. We also enjoyed the cabanas. The beach was beautiful and the staff did a great time keeping it that way. They put out the Cancun sign on the beach so you don't have to leave the resort to get a picture with the sign. The sea turtles were laying their eggs on the beach every night and the staff is good at making sure that the guests don't disturb them. Overall we had a relaxing, enjoyable time at this resort. We would recommend it to others! We went off resort several times. We booked one excursion before arriving to see Tulum and Coba and to swim in a Cenote. While on site we booked 2 other excursions. We went snorkeling with the whale sharks and we did parasailing. We had an amazing time during both. We also rode the bus down to the shopping area one morning. The bus stop is just outside of the hotels. It only cost $1 to ride the bus and it was easy and painless to do so. There was mall and a flea market both within a 5 minute bus ride.

I stayed 7 nights at Secrets The Vine in room 2623 from 7/13/2017- 7/20/2017. This has been a unique experience in Cancun Mexico. STV is a modern and beautiful resort. All employees did an excellent job. Butler Vladimir was always on point. Waiter Javier from Olio restaurant. Luis from Blue water grill. All the employees at Sea Salt Grill. The host ladies at market cafe. The great staff at the spa. The secretsthevine entertainment team Diana and Valerie did great job getting people involved in water volleyball and tequila tasting. I don't want to leave anyone employee left out. The names I mention are the ones I could remember by overall all employees did an outstanding job. I would visit again Secrets The Vine. I would recommend this resort to anyone.

We LOVED Secrets the Vine!!! The service was great, restaurants were yummy, and the accomodations provided by the hotel were amazing. We loved having priority club for a little extra a night... it gave us access to the 21st floor bar and the rooftop swimming pool! We had a wonderful butler on the 24th floor named Alex. He was ready and willing to help us with whatever we needed or asked for! We had never been to an all inclusive before and we had a GREAT first experience and are already talking about coming back next year for our anniversary! - Kirsten and Ryan :)

We planned our trip to Mexico and decided to split our time between Secrets the vine and then onto Secrets Maroma. We had an preferred Junior suite in STV, as it wasn’t much more at all to upgrade compared to a standard Deluxe. The room was amazing, huge with a fantastic shower. The bed was very comfy with loads of space and soft bedding. Our butler had put petals on our bed on arrival as well as a bottle of fizz (he did call it champagne much to my annoyance) which was nice but we didn’t like the fizz on arrival so didn’t drink it. The view from the 24th floor on the Sandos side was stunning with a great view of the beach and lake, although the balconies aren’t very private. We ordered room service the first night as we were jet lagged and very tired and it was ok, not the hottest but did arrive quickly. We enjoyed the pringles and chocolate daily and usually consumed then before our siesta. The restaurants in the hotel are pretty good, we really liked the steak restaurant and the Asian, we didn’t try the Mexican. The restaurant by the preferred pool (Olio) was very nice as well for lunch. We liked the Asian so much though we went back for sushi, this was probably a mistake as we didn’t really like the sushi, we eat a lot of sushi at home but found the sushi here to be too tightly rolled and not sure it was the correct type of sushi rice. People have said the portions are small, we really didn’t find that but often ordered 3+ starters but only one main each. My partner didn’t like swordfish main in the fish restaurant but I really enjoyed my white tuna. The evening entertainment wasn’t the best, there was Karaoke, a meantalist and an elvis impersonator (from memory). None of these were really our thing, we did enjoy some nice cocktails in the lobby bar though which was how we ended most evenings. The preferred pool was nice for quiet afternoon naps but generally we enjoyed the normal pools as there was a bit more of an atmosphere and found the drink service better. We probably wouldn’t come back to STV (please don’t see this as a negative if you’ve booked) but we didn’t like the beach and humidity of Cancun. The waves were crazy high, which were fun to jump in but couldn’t really swim in them. If you are planning to come here one thing I would stress (and I didn’t take enough notice of other reviewers who said the same) bring more sun cream/spray than you think, even if you take it home. Sun protection is crazy expensive in Mexico, £15-£18 (that’s about $23-$28 US dollars) a bottle, although we did find some in the shopping centre for £11. Tipping: As Brits tipping isn’t as ingrained to us as the Americans but I would recommend getting some notes broken down to tip the staff. We usually tipped 20 pesos a round of drinks and 50-80 pesos a meal. I know they say tips are included but we spoke to an ex employee and he was very open that the staff wages are very low so although tips aren’t expected they go a long way to ensure great service and show appreciation. If you’ve booked STV I’m sure you’ll have a great time, if you’re still undecided and are happy to move away from Cancun then if you read my review of Secrets Maroma that is the real winner of this holiday!