Luxury Residences by Villa del Palmar Cancun

We had a great time, as usual - this was our sixth year! The best part of the trip was as always the great staff that is so friendly and takes such good care of us: Angel and Kevin were fantastic at the pool; Candelario gave us the best service we have ever had; Adrian and Manuel kept us coming back to the Davino’s bar; and Otikio was super helpful. The food is top notch anywhere you go. Can’t wait to go back.

We had a mini family reunion! It was the perfect place for all 7 of us. Adults and 7 year old. Loved the rooms, loved the pools, loved the beach! The staff was amazing! We had no issues. Kevin and the entire team at the elite pool were just awesome. Took such great care of us!! We can’t wait to come back later this year!

This review reflects only my experience with the room I stayed in for a single night, not a full vacation at the resort. Pros • Impressive, large building with a strong visual presence. • Modern and attractive reception area, giving a good first impression. • High‑quality toiletries in the bathroom, provided by L’Occitane. Cons • Extremely slow check‑in process. It took 7–10 minutes per room, and because a group of 50–60 people arrived at the same time, the entire process lasted nearly two hours. • The building wing I stayed in felt dated and in need of upgrades. • The electronic door pad was partially detached, hanging by a few screws—fortunately still functional, but clearly worn. • The room had an internal connecting door to the adjacent room (which happened to be empty), reducing the sense of privacy. • The bathroom door was locked when we entered the room, and since no key was available, we had to improvise to get it open. • Constant background noise, including a persistent buzzing similar to an air conditioner and water gurgling inside the walls. Earplugs were necessary to get any sleep.

My family and I have been coming to this resort for about 9 years now and it just keeps getting better. The food is always so wonderful. This trip however was made even more special spending time at the davino bar with Claudio and Raul. Their cocktails are amazing. They are true mixologists. They take the time to get to know you, and you can tell they are passionate about their jobs. The best bartenders ever! My mom never knows what type of drink to order, and they took the time to cater to her and nailed it each time. Her new favorite drink is a French 75 thanks to them! Thank you Raul and Claudio for making our stay so special. Can’t wait for my dirty martinis with you again next year! Xoxo Micho and Meaghan

Daniel Torres was an excellent Mixologist at the Bar Casona. He spoke great English and Spanish. He was friendly and courteous to the under age children too. We had great service and spent 6 fun days at that bar with him. He's worth mentioning as he always kept it classy.