Luxury Residences by Villa del Palmar Cancun

We’ve been Villa Preferred Access since 2013 and have been to most of the VDP resorts! Cancun is the closest so most frequently visited. To a person, everyone was cordial, smiling, happy to converse in English and of good humor, keeping the atmosphere happy. Everyone greets you with hand over heart and I believe they are sincere! The concierge arranged our airport transportation and there was zero delay. Very clean Suburbans with very good drivers! We did not do AI! We ate at the pool restaurant for lunch and at the main restaurants for dinner and our total bill for food was half the cost of AI!! Still high but not super high! Favorite restaurant was Hiroshi at Garza! Restaurants at VDP were periodically closed so making pre-trip reservations isn’t worth the time! Mine were completely changed. To make up for the closures, restaurants at Garza Blanca are available. Minor deficiencies: housekeeping inconsistent (no towels), cleaning eqpt/products left behind, the music for water aerobics and entertainment were too loud, there are no handrails at hot tubs and NO safety features such as handrails in the villa showers.

Having been a member of the Villa group for over 20 years, I can honestly say our trips were outstanding until our stay this year was extremely disappointing. I'll list some of the reasons for my rating. No consistent hot water, washing machine broken, kitchen faucet broken master shower not functioning, broken toaster and shades not working. It took three days and multiple calls to the front desk to finally have these items repaired The cleaning staff did a great job on the daily cleaning of the unit. However, the maintenance was lacking Lastly, I am not sure of my future stays with the Villa group. For sure, we will not return to the Villa del Palmar in Cancun

Caprichos restaurant especially Eduardo Promotor! He was the BEST! After the first day, he knew our drinks for breakfast, brought us a fruit plate, and best of all filled our to go cups with ice! Eduardo also educated us on the local fruit—AMAZING!

This hotel is simply exceptional; especially for the price. We stayed for 7 nights and paid for the all inclusive package. The service was amazing. The food was very good and the rooms were huge with many amenities including laundry. But the best thing of all were the pools and beautiful grounds! The hotel has a super chill vibe and is perfect for family's with children. The beach was also amazing. Isla Mujeres being just in front of it, helps to reduce the amount of seaweed (sargassum) and the crew does a good job trying to remove it. There was some but it never stopped us from swimming in the beautiful turquoise water. Our only complaint was the pre-booked transportation to and from the airport. It was late on both ends. I would just get an Uber. It's perfectly safe, less expensive and faster. Overall I would highly recommend this hotel!

Lovely property. Plenty of fun to be had but quiets at night which I enjoy. Jared at the Elite pool is attentive to every need. Benito was our waiter at the pool and was hustling to keep us all fed and watered. Hiroshi was an excellent dinner spot and our waiter Luis was top notch