Luxury Residences by Villa del Palmar Cancun

My family and I have been coming to this resort for about 9 years now and it just keeps getting better. The food is always so wonderful. This trip however was made even more special spending time at the davino bar with Claudio and Raul. Their cocktails are amazing. They are true mixologists. They take the time to get to know you, and you can tell they are passionate about their jobs. The best bartenders ever! My mom never knows what type of drink to order, and they took the time to cater to her and nailed it each time. Her new favorite drink is a French 75 thanks to them! Thank you Raul and Claudio for making our stay so special. Can’t wait for my dirty martinis with you again next year! Xoxo Micho and Meaghan

Daniel Torres was an excellent Mixologist at the Bar Casona. He spoke great English and Spanish. He was friendly and courteous to the under age children too. We had great service and spent 6 fun days at that bar with him. He's worth mentioning as he always kept it classy.

My family purchased a vacation package from Villa del Palmar / Tafer Resorts in July 2018 consisting of 7 vacation certificates for approximately $3,500. We were excited about the opportunity and believed we had flexibility to use the vacations over time. Unfortunately, after making payments through June 2019, we later learned that the certificates apparently had a one-year expiration window to use all seven vacations. This was extremely disappointing and frankly not how the program was presented to us during the sales process. Then COVID hit shortly afterward, making travel extremely difficult for families like ours. Despite these circumstances, we received very little flexibility or accommodation from the company. Over the years we attempted multiple times to contact customer service and work out a solution. Each time we were told different things or given information that ultimately made it too late to redeem the certificates. The experience has left us feeling that: • The program was not clearly explained during the sales process • The expiration policy was extremely rigid • Customer service was cold and inflexible when we tried to resolve the situation We are not asking for anything unreasonable. We simply want the opportunity to use the vacations we paid for without losing the entire $3,500 investment due to an expiration rule — especially considering the extraordinary circumstances surrounding COVID. We hope Tafer Resorts and Villa del Palmar will reconsider their position and allow us to use the certificates we purchased in good faith. At the moment, however, our experience has been very disappointing and not what we expected from a resort brand of this reputation.

The resort was beautiful, the spa experience was unique, the food was excellent and the service was impeccable.

Amazing resort! We travel here at least once a year and always have the most amazing time. The staff goes above and beyond to make sure you have a great time. Cesar and Willy at the breakfast buffet are absolutely outstanding!! They remember us every trip, teach my kids Spanish daily, they even have my kiddos favorite smoothies waiting for them and my latte every single morning. Their team is more like family and my kids looking forward to going to see Uncle Cesar 🤣