Luxury Residences by Villa del Palmar Cancun

Not so high end or detail oriented. Unit Description: The sleek, contemporary Two Bedroom Suite features a master bedroom with a king-size bed, a large second bedroom with two queen-size beds, and a living area with a sofa bed. When we booked our room we selected the 2 bedroom with 3 beds total. The description clearly states that it’s a kind and two queen beds. And that it wasn’t just a “request” by us. Being a family with 3 teenagers and an infant the amount of beds was important for us. When we got to our first room the beds were only two king beds and a sofa bed, not what was expected and told via the description. We then went back to the front desk to seek clarity and get placed into the correct room and this is when we they said that room types are just requests and no guarantee even though the description clearly states two queen beds and 1 king bed. They then proceeded to tell us we were out of luck and no other rooms were available, gives a great first experience of the almost $4000 trial membership that we were using this week. Then after talking with the third person since they said no other options with the proper room set up, we magically got a room. Now in this second room, the air conditioning didn’t work, we requested 3 different times for it to get fixed over the next 30 hours and when it’s between 75-77 with an infant, this wasn’t acceptable for the experience at a luxury resort. We then were able to get switched but only back to a two king room but we at least had working air conditioning. Now into the second morning woke up to killing 38 ants and couldn’t stay on top of it, we informed the desk and they said someone would come up around 2pm. No clue as we weren’t in unit but come 3rd morning we still had ants but just not as many. Dealt with it but come the 4th morning there was over 100 ants. Which you can see in the photos attached. I know not every room is the same but now again sending house keeping to try and clean them up, but this doesn’t resolve issue of the ants. Again with an infant the idea of them fumigating and putting ant killer out doesn’t appeal to us at all. Of course they say no other rooms are available either, which again with the track record of them already telling us that once but then magically having a room available. It’s really hard to believe. Back to if it was just a trial membership I know the experience would definitely not appeal to me to ever want to purchase more and I know different resorts and options are always available but I do know that for our family we will never be back to Villa del palmar. But still look forward to our membership with the residence club and seeing the other properties, even though this week has been awful. We will see how the final 3 days go…. At least a good view from room.

My girlfriend and I recently went on a short getaway to this all-inclusive hotel for a few days. I had a wonderful time; the food was excellent, and the service was excellent. The only condition was attending a 90-minute timeshare presentation, which I didn't accept, but for the price they gave me, I took the risk. The only thing I didn't like was the taxis outside the hotel and the way they charge you, but inside the hotel, you can find great people willing to drive you and give you good rates. I highly recommend it! If you want to get this package or promotion. I want to go again for Spring Break, but to Los Cabos this time, any questions, let me know. I got a super discount price for this adventure

We spent a week at the Villa Del Palmar from June 11-June 18. Our whole family had a wonderful time, and everything was great. My reason for this review however, is to shine a spotlight on just how incredible the KIDS CLUB was at this resort. We have two young kids, 4 and 6 years old, and they both loved going to the club everyday. The teachers were absolutely amazing, and so attentive and caring for our children. The amount of activities they had daily were varied and so much fun. From arts and crafts, cooking classes, and different themed days there was always something to look forward to. I would go back to this resort just for the KIDS CLUB alone. I hope this review makes its way back to the wonderful staff at the kids club and they receive the recognition they so rightly deserve. A huge Thank you to all of the wonderful young women for making our vacation truly memorable. I cannot recommend them enough!! Warm regards Chris , Lina, Laurel, Charlie

Esbeydi, Michelle and Ivan did an amazing job and made our experience amazing. Very attentive to our needs and were extremely professional and friendly.

We had a great time as a family of 6 in a spacious and beautiful 2 bedroom suite. Wraparound balcony had a hammock and a jacuzzi with stunning view. We had a butler service who helped set up breakfast in our suite which was very enjoyable, thanks to Ms. Esbeydi and Mr. Rea. Overall, resort is well kept and the service was great.