Luxury Residences by Villa del Palmar Cancun

I stayed here mid-July 2026- I reserved a 2 BDRM Penthouse Loft with my family having only experienced one of the restaurants onsite when I stayed at the neighboring Garza Blanca in 2022. Check-in was fairly easy and I was excited to have one of the top-tier rooms as "The Two Bedroom Penthouse Loft encompasses all that is luxurious and everything you need to feel spoiled and pampered in paradise." and "a whirlpool tub that overlooks spectacular sea views through the floor-to-ceiling windows that invite in the splendid Caribbean light." As this trip progressed, I felt more and more that I had dropped a mortgage payment level amount to deal with the day to day problems I hoped to escape from on vacation. 1st night- we were happy with the temperature of AC in the hot Mexican climate and really were in awe of the massive floor to ceiling windows- However, it was realized overnight that while there were blackout curtains for the bedroom side, the other side only had a drop down curtain that obscured the window and would let in all the light as the morning progressed(see pic)... Opposite the large window in the master, there is a steam room/shower that has 2 windows with NO curtain on either- so the light comes in from the front of the hotel and in thru another window with ZERO privacy possible(see pic).. Any one walking into the room while you're taking a shower will see you in your birthday suit. If the light wakes you up, you will be rising with the sun each day. There are a few pools to choose from, but each has a surface on them exactly like walking on sandpaper/sharp rocks and was not comfortable to be barefoot on at all. 2nd night- the wife and I really had hoped to close the night out relaxing and sipping some wine from the large whirlpool in the master bedroom- honestly it was one of the main reasons I booked this room type... Turned both faucets on to start and saw that the water pressure was EXTREMELY low- I have video of this, but cannot upload here.. We left them open for 15 mins and the water level in the tub was only 10% full. I called my concierge and he had someone come up to look at it, but after he tried to remedy the low pressure, it seemed that nothing could be done. Let my concierge know, and he suggested starting the bath in advance of when wanting to take one or possibly him having someone come in and starting it after contacting him. The other problem with scheduling this "activity" in advance was that the water temperature would only get warm at best.. 3rd Day- My family is not the type to have the room made up each day, so we usually have the Do Not Disturb on for most of the week.. We came back from hanging at the pool to find housekeeping actually did come in to clean (with the DND sign left on the door at our departure) and our sign gone. Maybe it fell off, maybe it didn't, but I know I had it on the door when we left for the pool. 5th Day- With the new DND sign left off for housekeeping to come in, we came back from our day out to find a batch of receipts we were keeping for records in the fruit bowl GONE. At this point, I truly felt that I have never really been allowed to be on vacation because of the compounding nagging issues I've encountered. Day 6- decided to wash all the clothes we've used on the trip prior to leaving... Included Washer and dryer does not turn on. Had to call maintenance to come fix, and they did. Luxury is the state of great comfort and extravagant living, typically characterized by things that are expensive, beautiful, and not strictly necessary. It often extends beyond material goods to include exclusivity, exceptional craftsmanship, and personalized experiences that provide deep pleasure, convenience, or prestige.. In my experience with Villa Del Palmar, it DOES NOT meet a majority of these criteria and cannot be called a luxury hotel - Yes, the room was nice.. BUT all of the listed features such as the whirlpool, do NOT work. The water pressure is low, the water temperature is mildly warm and has a "farty" smell to it. Throughout the entire trip, my needs and desires as a paying customer were not met or flat out ignored. I cannot speak at length to the quality of the food as we only had 2 meals from "Bites Bar" and it was ok. All of the staff that we encountered were nice and accommodating, except for the cleaning staff who entered our room unauthorized and threw away things they decided needed to be trashed. While there is a Washer/Dryer provided, you do not get any detergent, so you'll need to go find some. DO NOT buy things at the little corner Tienda onsite as things there were SUPER expensive- A bottle of sunscreen was $40 and most of the drinks were 2X the price of the GOMart that is a 2 minute walk from the property. The beach at this time of the year is not nice/unswimmable due to the level of Sargassum present, but that's no fault of the hotel. All in all, I would NEVER go back OR recommend Villa Del Palmar to anyone and would suggest they stay at the neighboring Garza Blanca instead.

Ivan was great!! He was very helpful and offered to take a group picture!

The place looks beautiful and the service is excellent . Very good experience

An excellent choice for a relaxing family vacation in Cancun. While Cancun is very hot and humid in July, the hotels are much less crowded and that makes the experience for a large family (8 adults and 4 kids) much better: plenty of room in the pools, no fights for beach chairs, relatively easy to get reservations at the resort's restaurants, etc. Rooms are comfortable, the food is better than most "all inclusive" resorts. The staff is very friendly and while they will try to get you to go to some sort of timeshare/residence presentation, they do take "no" for an answer. The nightly entertainment next door (at Garza Blanca under the same ownership) was much better than expected and truly enjoyable. Rooms were quiet, with the exception of those on the far end of building 3 where the roar of the massive air conditioning units for the hotel next door was constant and might be a problem for some.

We stayed her for a week in July. This was our second visit here, and will probably not return. First the positives: We had a two bedroom unit, and it was lovely. Very clean, great AC, everything in working order, excellent house keeping and room service staff, etc. Our two bedroom unit had two masters, both with a king, with a middle living/dining/kitchen (which included a washer/dryer). They did take out the murphy bed in the living room this time, so would have been difficult if traveling with more than one teen. Staff (other than the pool concierge) were fabulous! From check-in, housekeeping, pool waiters, restaurant and bar staff were all wonderful. The drinks were great! A large selection of liquors, including top-shelf. Best drinks at any resort that we have been to. The food was delicious. We tried all of the restaurants, the buffet, and room service, and all were really good. Now the negative: The pool chair situtation was abysmal. Although the resort has a large "vip" pool area, the staff now save a large number of the pool chairs and all of the cabanas in the regular pool area. The pool concierges, who do not arrive until around 6:30 AM, have the night staff put out the yellow "vip" towels on all of the front seats, padded seats and the pool cabanas (again this is at the regular pool). Not only were we not able to get good chairs, the disparity between the "regular" and "vip" guest was smack-you-in-the-face insulting (keep in mind that this is a "luxury" resort, with luxury pricing, even for standard bookings). The number of saved chairs far exceeded the "vip" guests, as the pool concierge will "sell" the saved spots (in the form of $20+ tip per day) to save chairs. We have stayed at many resorts over the past 30 years, including as vip, however this is a first place that blatantly takes away amenities from standard areas to accomodate vip and high-tipping guests. The pool concierge, who was handing out fruit kabobs, grabbed the tray away and walked past our "regular" chairs. The entertainment was scaled down this visit. As a disclaimer, we like lively pool music, pool parties, foam parties, etc. The music, for the most part, was elevator-boring. They did offer pool aerobics daily, however was scaled back to 30 minutes. They only offered pool water polo twice a week. They however did keep up the volleyball net in the pool. They also offered paddle boards, kayaks and a trampoline-type water park. They only has live music at the pool twice, a single person playing an instrument (last visit they has an ensamble several times per week). The entertainment staff were very nice, however I suspect that they are pulled among the other resorts. They do not have a coffee/pastry/dessert/ice cream shop at this resort, which is a huge negative, especially for my teens. They do have a Starbucks right outside the resort, but it is not included in the resort AI. The beach is 5 out of 10, but we were aware of this having been to this area multiple times. In summary, you may want to rethink about going to this resort, unless you are willing to dish out the $10,000 + as "vip" status. Avoid if you like a lively atmosphere and music. Avoid if you like large buffets (the buffet is only open at breakfast, and three to four evenings per week (no lunch buffet). If you prefer a quieter resort, where families can make their own entertainment, then this may be an option for you.