Luxury Residences by Villa del Palmar Cancun

We just got home from a 5 day and 4 night stay at this resort and are wishing we booked an extra day or two. We had such a wonderful and relaxing time here. We did receive this as a promotion in exchange for a 90-minute timeshare presentation. The best thing about this place is the staff. We had a couple massage with Leydi and Andrea who were very professional and excellent masseuses! They really worked out all our knots and the facials made us feel so refreshed and took years of stress off of our faces. Or at least that’s how we felt. We utilized the pool that was max 4ft deep every single day. Chairs were not hard to secure with an umbrella and the staff, Edgar and Raul, were incredible. Edgar remembered who we were and brought us our usual drink orders as we set up our seats before we even jumped into the pool on the second day. That made us feel so special. All the restaurants were excellent and the food choices were great! Isaac at Zamas was our favorite! He made us perfect coffees and specialty drinks. He was just really friendly and welcoming! The only cons: Our washer didn’t work but someone came to fix it within hours. There was one day of lightning/thunderstorms where we were told to get out of the pool for our safety, but it opened back up after an hour. Late check-out was not available and we were told that our room was needed for another guest. Although next to us, the suites were empty. All inclusive ends at 12pm the day of checkout so if you have a late flight, be prepared to pay for your food on the last day. Not many cons. All in all we would recommend this place to family and friends.

It started by not being provided the rooms we booked. We booked two ocean view all inclusive suites. When we arrived we were given two interior suites. After 2 days of complaining to them they combined both rooms with a 3 bedroom suite with an oceanfront view (no compensation). In the new room the hot tub was not functioning so another 2 days for it to be usable. We were notified 4 days prior to arrival that they closed all the restaurants but 2 of them. When we complained they said they would give us a refund 4 days before knowing they had us trapped. The 2 restaurants served the exact same menu every single day no variety. The service was so slow several times during the week it took 2.5 hours to eat lunch

Amazing customer service and very helpful!

This was our 3rd year here and again had a wonderful vacation. This place is fantastic in every way. Pools, beach, restaurants, acitivities and staff. Especially when the staff remembers you year after year! Special shout outs to Edgar our pool butler for always taking care of us and Candalaria when Edgar is not there. Excellent service from Cesar at the Breakfast Buffet who always made sure we had what we needed. And lastly, Kevin and Jared(Juarez) at the pool who made sure we had our chairs, towels and spot that we wanted. For the best all inclusive family experience you have to stay here! Thanks for everything! Can't wait to come back next year!

Enrique Tabasco, poolside server at elite pool, is absolutely amazing. 10 out of 10. So nice, so fast, funny, just great.