Zoetry Paraiso de la Bonita Riviera Maya

My husband and I were looking for a restful resort where we could wind down and enjoy each other, reconnecting after a hard winter. We found it ! From the driver who met us personally outside customs and immigration, to Frederico, the beach attendant, and everyone in between we felt pampered and served by friendly polite people, who went out of their way to make us comfortable, happy and satisfied! We were met at the airport and whisked away in a comfortable mercedes van, where we were given cool towels and offered sparkling wine or iced water. Our driver explained the check in procedure, which was fast and easy, and made sure our bags were taken straight to our room We stayed in a Romance Oceanview terrace sute on the upper floor with a gorgeous view of the aqua waters of the Gulf of Mexico, palm trees swaying right out side our balcony. The sunloungers on the balcony were well used - we ate breakfast out there most mornings, delivered by efficient, kind, friendly room service - every one we met asked us again and again if there was anything else they could do for us - I've never stayed at a place with such attentive, smiling staff. It makes a world of diference. All the staff seemed happy to be working there and doing a wonderful job. The maids who cleaned our room three times a day always left us a surprise - flowers on the bed, petals in the bathroom, rice picture and a 'happy birthday' in flower petals, even though we didn't tell any one about the birthday ! It was a great feeling to be cared for so well. Our suite seemed huge - from the big, comfortable bed, to the massive sunken bathtub, it felt like a Roman villa ! Such luxury. Because we were seeking quiet, we opted to go down to the beach most mornings, where Frederico took excellent care of us - bringing us drinks, lunch from the sushi bar and going so far as to special order whole grilled fish from the grill, even though ti wasn't on the menu! We thoroughly enjoyed our beach time ! .The food at all the restaurants was great - especially La Canoa - the AAA Four Diamond restaurant - which we enjoyed three times ! Again, friendly service, warm and comfortable atmosphere and great food ! We can't wait to come to back to Zoetry and bring our whole family !

This resort is very small with one small pool and a very smalll beach. There is no volleyball and limited beach chairs and activities. They are also experiencing a bad sea weed problem which prevents you from swimming in the ocean unless you want to walk through the muck. It also smells real bad. Save your money and go to Secrets Maroma or Now Sapphire.

Zoetry went above and beyond all of my expectations. Every detail was incredible. I would recommend this place in a second. I recently had my wedding here and it couldn't have been more perfect. It really is a special place and I feel like these gems are hard to find. The rooms are absolutely incredible. The decor is unique and fun and the rooms are gigantic. The personal two person hot tub with candles is a nice touch. The balcony had an incredible view of the ocean and palm trees. We loved laying out on the hammock and listening to the ocean breeze. We also loved having room service breakfast setup on the balcony! One of my favorite things about this place is that a lot of the time it feels like you are the only guests at the entire resort. The staff knows your name and your preferences everywhere you go. It's so quiet and peaceful and has such a good energy. If you're looking for parties and night clubs and pool foam parties...this is not your resort. If you're looking for relaxation, quiet, amazing atmosphere, incredible food, super clean rooms, pristine grounds, personal service, and positive energy - Zoetry will be right up your alley! The wedding coordinator Maria is INCREDIBLE. She paid attention to every single detail and went above and beyond to make our whole experience magical. She threw in so many extra things and we felt like she was there for our every need. By the end of our week stay she felt like a friend. We were so sad to leave! She was professional, personal, attentive, so friendly, extremely sharp, full of good ideas, and so willing to help! I honestly can't say enough good about her. We feel incredibly lucky to have had her plan our special once in a lifetime day. We literally wouldn't have changed anything about our entire wedding experience - it was perfect. And all of our guests 100% agreed. The beach - People in these reviews seem to complain about the water and the seaweed... yeah there's seaweed. So get over it. Go to a Caribbean island if you're looking to have crystal clear waters and swim with the fish. Zoetry worked constantly all day every day to clean the seaweed and keep the beach looking incredible. We even kayaked on the water - which was included in the price! The seaweed didn't bother us at all. It's natural. But overall the beach was incredible. Soft white sand, super comfortable beach chairs, and amazing service from our beach waiter - Miguel! He took care of our every need and was so incredibly personal and friendly. Every day we looked forward to seeing him. He went above and beyond to make us comfortable. He remembered our drink preferences, set us all up as a family together every day, and was constantly trying to happily meet and exceed all of our needs. A last note about safety... From the second we got to the airport and got in the car with our personal zoetry driver we felt safe. He was kind, greeted us with champagne and cool towels, and quickly got us to the resort. It was like an oasis. We never felt scared or worried. And the quality of the food was impeccable. They pay extreme attention to cleanliness and every dish looked like a piece of art. Overall I HIGHLY recommend this place. I feel like I need to visit for a yearly zen vacation. Incredible job Zoetry and I am so happy I chose this resort for an incredible, magical wedding experience. We will definitely be back.

Trip started out great for bout 15 mins, Nice transfer vehicle, a new model Lincoln was waiting for us as we walked out of airport. Driver was great, he had cold champagne for our transfer ride to hotel. Then truck broke down on Hwy during torrential rainstorm at 10pm, my husband got out to try to help, but there was no tools, so we had to wait for a van to pic us up. Dinner- there was 2 couples and 2 kids. We asked for a table of 6, they said it would take 40 mins to set up! We got seated at 8pm, we didn't get our meals until 10:45, place was not busy. One dish came out for 1 child, and then another 30 mins later. We felt terrible telling them to wait till everyone gets their meals. Falling asleep at the table. Was not 5star food. Gave this resort 1 more try and it failed our expectations for dinner. We spent the rest of our evenings at the other hotels, which costs $10us one way, but the Secrets & Breathless hotels were a wonderful and we looked forward to our dinners away from Zoetry. Beach-worst beach ever, I've never gone anywhere south and didn't want to put my feet in the water. Here, I took one look at beach & water and went back to sit by boring pool. No music at all, not even soothing music. Beach had seaweed all over and the water was so gross. Room-I asked repeatedly to put water, vodka, gin in my supposedly "stocked fridge" Never happened, I even left notes on fridge to please restock. Beds were comfortable but we wanted a king bed, they wanted us to pay more, I think another $100/night really! The most money I've ever spend, not worth $1000 let alone $3700!!!!!each!!! Never ever ever recommend this place, unless your close to dead. Oh it was relaxing, every time I looked at my husband he was sleeping, in the chase, in the pool, in a chair, at dinner, really

My Husband & I were expecting excellent, instead it ranged from good to border line very good at times. It is very expensive to stay here so we thought it must be as good as a 5 star diamond resort it claims to be. The service was inconsistent, food was very inconsistent, poor choice of selections as well. House Reds and White wines were TERRIBLE!!!!! Why must we pay to get a good quality wine that does not taste like cat urine??? Unacceptable at an award winning resort!! We won't stay here again. And yes we are UVC members...