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Zoetry Paraiso de la Bonita Riviera Maya in Cancun, Mexico

With a focus on the Art of Life® – balancing wellness and luxury – Zoëtry Paraiso de la Bonita Riviera Maya transforms a typical beach vacation into a lavish getaway in paradise. Guests enjoy unrestricted access to all the pleasures of this AAA Five-Diamond-awarded resort.

Awaken to the gentle Caribbean breezes flowing through your room and prepare to dive or snorkel in the Atlantic's largest coral reef, just offshore. Upon return, relax before dinner at your private plunge pool or in a floating lounge on the main property. Then choose between a 5,000-bottle wine cellar and a pillapa set on stilts over the sea and dine privately on Callos de Hacha – sea scallops dusted with crispy hazelnut powder and a veil of zinfandel – and Magret de Pato – duck breast with foie gras risotto – from the AAA Four-Diamond-awarded La Canoa.

Location of Zoetry Paraiso de la Bonita Riviera Maya

Zoetry Paraiso de la Bonita Riviera Maya
Carretera Chetumal – Cancún Km 328
Cancun, Mexico

Nearest Airport: CUN

Amenities for Zoetry Paraiso de la Bonita Riviera Maya

  • General Information
  • 90 Ocean Front Suites
  • Ecologically Sustainable Practices
  • Dining
  • Poolside Dining
  • Private Dining
  • Pool Bar
  • 24-Hour Room Service
  • Wine Cellar
  • Organic Cuisine
  • Afternoon Tea
  • On-Site Amenities
  • Concierge
  • Pool
  • Spa on Property
  • Laundry Service
  • Library
  • Fitness Center
  • WiFi
  • Currency Exchange Service
  • Sauna
  • Cell Phone Rental
  • 24-Hour Front Desk
  • Car Rental
  • In-Room Amenities
  • Turndown Service
  • Bathrobes
  • Ceiling Fans
  • DVD Players
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Marble Bathrooms
  • Luxury Linens
  • Pillow Menu
  • Luxury Bath Amenities
  • Individually Designed Rooms
  • Bottled Water
  • Activities
  • Cultural Classes
  • Excursions
  • Hiking
  • Pilates
  • Scuba Diving
  • Snorkeling
  • Yoga
  • Boat Excursions
  • Fitness Classes
  • Language Classes
  • Business
  • Meeting Rooms
  • Nearby
  • Historic Sites
  • Shopping
  • Golf
  • Marina
  • Interests
  • All Inclusive
  • Beach
  • Golf
  • Honeymoons & Romance
  • Spa & Wellness
  • Summer Getaways

Reviews for Zoetry Paraiso de la Bonita Riviera Maya

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TripAdvisor Traveler Review Rating Reviewed 1 day ago

We love traveling to Mexico and do so often. We were excited to try this resort and mostly had a wonderful experience. However, some areas fall short in terms of communication with staff and the management team. The nitty gritty: The shuttle service was nice and comfortable once they arrived. Our driver was friendly and popped a bottle of sparkling wine for our 20 minute drive to the hotel. We had to call when we arrived since they were not there yet to pick us up. 20 minutes of waiting not horrible but thankfully another chauffeur was nice enough to help us call the hotel. We had emailed the hotel ahead of time to arrange pick up and let them know we were first class and not checking bags so we were hoping not to have to wait. Cancun airport can be crazy! Check in was great. Our room was ready and we were able to get in and comfortable right away. It would have been nice if our bottle of champagne would have been on ice. It was in a bucket with no ice. No unpacking for us...we headed to the pool for a cold one. The room was impressive in size and comfort. Mattress was firm and a/c and fan worked great. As other reviewers have mentioned the shower was one of the best in water pressure we have ever experienced while traveling anywhere! The size of the room and view were great. Outdoor area was private and view was breathtaking. Stars at night were a highlight. The grounds are beautiful. It reminded us of the one and only Palmilla. The staff are constantly working to keep everything well maintained. I made a point to leave things in the room I would need later in the day so I could get up and stretch my legs on the pretty pathway and get some excersice in at the same time! Must love birds...they are everywhere. The 4 peacocks that roam freely throughout the property are hilarious. A little intimidating at times when there are 2 of them cruising for pastries at the terrace breakfast area. They will take your croissants when you are sitting at the table! Other birds are on perches and in cages. They are well cared for which is a big deal for us as animal lovers. Some of the iguanas are the size of small dogs. The pool is gorgeous but a little cold. You definitely have to get up early and claim a spot. The staff do not clear towels when people leave so at times it seems there are no chairs available when in fact there are. With limited spots available this could be a huge improvement. The beach was ok. Narrow. Covered with seaweed. Not the resorts fault though. I run daily and had a tough time navigating fresh seaweed with old seaweed and trash mixed in. I did notice an area north of the resort that was being cleaned up while we were there. That was also an issue because there was a bulldozer working in the middle of the night moving rocks from a jetty. I'm not sure if the hotel is expanding? I'm glad I had earplugs! The food was mostly above what you would expect at an all inclusive resort. We had a few bad items like the lamb at canoa. It was very tough and impossible to eat. Also the foi gras pate was frozen and very watered down. The staff was quick to bring replacement items and extra food. We ordered off menu with requests. More than once with no issue. We never had to wait for a table. Food came out pretty fast wiith the exception of breakfast which is understandable considering there is only one restaurant serving breakfast for the entire hotel. I have a sensitive stomach and was very happy that none of the food gave me any issues. Our favorite dinner was at the grill! Which I think is overlooked at dinner hour. We were invited by friends to dine at Umami which was a nice change. Asian fusion pretty tasty. The drinks were typical for many resorts. Overly sweet! But with that said the bartenders were very good at making things the way we liked them it just took some work on our part to clarify our preferences. The included wine is awful. There is an amazing somelier Jaime who can help select wine at an additional cost. I felt it was worth the splurge of 60-150 for a few good bottles of red. Especially since during the day you are getting top shelf liquor included in your rate. The staff is mostly friendly and willing to go the extra mile to make your stay comfortable. We really noticed a difference in attention when tipping. Miguel, Andres and Antonio were exceptional for pool service. Jaime was a joy to work with choosing wine and overall banter. We had a bad experience trying to buy a bottle of wine when Jaime had a day off. The laundry takes 48 hrs. They lost 2 of my husbands shirts. The management kept giving us the run around and seemed to put the blame on us. They kept asking us if we had the clothing in our closet. From my standpoint the customer is always right. If we wanted to try and rip off the resort I think we would have put a higher value on our missing goods? I ended up washing my workout clothes in the shower so I didn't have to worry about getting them back. At checkout they did give us a credit for our missing items but it would be have been appreciated to not be made to feel like we were in the wrong for the 4 days before that. The 200$ resort coupons are a joke! When they give them to you there is very little instruction. We were told we didn't even need to present them at time of service just to tell the staff what we had and wanted to use. Even when we presented the coupons we were told they needed the whole page. Why make them separable if they can't be separated? This caused a big headache when trying to get a bottle of wine from someone other than the Somelier. Butler service is something we didn't try but made friends with a few couples with butlers. There are a lot of activities we would not have known about without them. However, beware one couple was awoken at 11:30 pm by their butler demanding a tip because he had the next day off...really! This happened! The atmosphere of this hotel conduces guests to socialize and get to know each other. Unlike most vacations we found ourselves making friends with the most amazing fellow travelers and staying up late to spend time together. Going out of our way to make sure we sat together by the pool. We hope to keep in touch with them. Truly special for us. Kids. Not a great place for them. This resort is not adult only but there were some children who were there during our visit. For some reason their parents thought it was ok to let them have a table in the bar...I think there should at least be some type of hotel policy of no one under 18 sitting in the bar. At the end of the day we would have appreciated a future reservation. When we asked for pricing and gave our dates of travel we were told it would be easier if we just went online and made the reservation ourselves? I have never been to a resort that wasn't interested in forging a relationship with their guests for return visits. 90% of the time we are given some incentive to come back... Overall our experience was great. Will we let a few of the bad things prevent us from returning? Maybe?

retrorenee - portland, or

TripAdvisor Traveler Review Rating Reviewed 2 days ago

We decided to book our honeymoon with Zoetry near Cancun. Having been to a few Dreams resorts and loved the brand...Zoetry was billed as their top brand, we were super excited. This is an honest review of Zoetry in Riviera Maya. Disclaimer: This is a long post, but may impact your decision on booking your vacation with Zoetry. Let’s start with their amazing food- 4 were all great, the service provided by their staff almost matches the good food, we also had the option to book reservation to another hotel for dinner (pending availability), which is a nice touch if you like a change of scenery. The service can be slow, but I see that more as a management issue, our servers did the best they could. Staff- I want to give a special shout out to the service/floor staff (not to be confused with management), most of them were simply phenomenal. Each person took great care in making sure that we had a great experience. From the driver to the grounds keeper, the maid services to servers from each restaurant, they took great care in making sure we have all we need daily- not to mention they do it with a sincere smile on their faces. Thank you. Room and Architecture- the rooms are large, rustic ancient design adds a boutique flavor to the hotel. The bed was really comfortable, it’s a high bed but they offer stools in case you need help getting on the bed. Now, the bad stuff. The second day after checking into our Romance Ocean View suite, we encountered a mouse running across the room around 10pm. Our room was located on the ground floor surrounded by plants, so I understand that it can happen. What surprised me was how the management handle the situation onwards. We spend some time trying to track down the mouse, finally gave up and call the front desk. We explained what happened to the manager on duty, and they asked if they could send someone to our room to check, but didn’t offer a room change. So I took the initiative to ask for a room change over the phone, but was greeted with a tone of annoyance like he didn’t believe us. Waited a few more minutes over the phone and they finally said that we can move two doors down to the exact same room. He indicated that a staff/night-time manager will come check out the room and bring the key to the other suite. It took about 20 minutes and was close to 11pm when the door knocked, I opened the door – and to my surprise, there were three guys, one of whom greeted me with “you said there is a mouse right? You Chinese? Japanese?” He was followed by two other men with a broomstick. I was a bit taken back by his lack of professionalism shown at such late hours. Then when my husband walked out from the bathroom, his attitude changed and greeted him with “Sir” and demonstrated more respect. I was offended, what does my gender and race have to do with a mouse being in our room? What if I had been single, would they have just brush me off? What were they going to do with a broomstick at midnight, killed the mouse in front of us? For the next hour, we helped them look around for the mouse, with them questioning if we really saw a mouse. It’s close to 1am and we just wanted some sleep. The whole thing was irritating and highly disappointing. I guess I expected a lot more from this hotel that claims to be competing with the Ritz. Finally, when we arrive in the other room at 2am, we were shock to see the amount of amenities this room had versus what we had received in our old room. It was truly a slap in the face since we were supposed to have the same type of room with the same amenities. I booked the hotel under my name, I can’t help but to wonder, had my husband booked the hotel, would we have receive better service? The next day, we request to see the hotel manager, which we were told that she was on vacation. We saw the chief concierge Rafael instead to discuss our experiences, he said that he would look into it. We waited for an answer all day, and finally track him down to see if something could be done. When we finally did track him down, he provide a free couples massage of 25 minutes, plus a shopping tour in Playa del Carmen. Frankly, I didn’t care about the “free stuff”, (which in of itself was a joke) but I wanted to see if our experience could warrant a sincere apology. The same evening, we saw the hotel manager walking around the restaurant. It was infuriating. To make matters worse, we accepted the trip to Playa del Carmen but I explicitly said that we didn’t want to go on a shopping tour because I knew it was a tourist trap, he assured us that a taxi will take us where we want to go. So we were under the impression that we had our own taxi for 3 hours, but I guess he didn’t understand me. All we wanted was a paid round trip taxi ride to Playa del Carmen. After hopping into a taxi, we were bought to a Jewelry store who partners with the hotel, learning shortly after that the Jewelry store had paid for taxi, so it was “free” for the hotel. I was furious, after I had explained repeatedly that this was not what we wanted before we left, it still happened. So apparently, while the tour does go to Playa del Carmen, it’s a designated group tour that requires us to wait for the other 12 people, get into a small van that will drop us off at another shopping center in playa, the tour was set to ends at 3:15pm. I was disappointed, angry and flat out done with this trip. We had booked a fishing trip at 2:00pm through Rafael earlier, so I was just completely shocked at the lack of communication, allowing us to think that this was a free trip to Playa. We told the store to get on the phone with Rafael and to bring us back to the hotel immediately as we were running short on time for our fishing trip. In fairness to Rafael, he did try, but his time management skill needs some serious improvement or he just need more help. I can only hope that this was an honest mistake and not a malicious one. I will say that staying at Zoetry hasn’t been relaxing, we felt like we were dealing with one issue after the next, and I’m sad that our honey was dampened by this experience. We will never stay here again!

Rosa Y

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Stayed at this resort for 9 days, and chose it because it was billed as an "ultra-luxurious health & wellness" resort. It was a nice piece of land and the rooms were a good size. But the food and service were terrible. Food was either undercooked or overcooked, and very slow to arrive. Service was also very slow or non-existent - we had to ask &/or phone many times for coffee, water, room service, housekeeping service, towels, etc. The beach was poorly maintained - full of seagrass and the seagrass full of garbage. Because there was a hedge in front of the resort, we had to stand on our tiptoes to see the ocean. There was a beautiful and expensive spa, and it was poorly maintained - the indoor jacuzzi was full of foam and the foam was full of dirt! I showed the girl who worked there and she was disgusted.

Chris1420 - Vancouver, Canada

TripAdvisor Traveler Review Rating Reviewed 2 days ago

Scratchy sheets. You ok with that? This place is a has been wannabe. So sorry bout that. But I am paying big money for Mexico???? Really, and I am on nubby Sheets? Wow. Who can b leave that? And other sorts of two star things. It is never a about the staff. God, I hate places that bill themselves as a five and are really a three. Whatever.

Sharon S

TripAdvisor Traveler Review Rating Reviewed 5 days ago

We just returned from 7 nights in Cancun area, 2 of those at Zoëtry. Pros: 1. Transportation arranged with no pickup or drop off fees. 2. Spacious, nicely decorated rooms. Firm comfortable mattress 3. Room service, quick and excellent service. We enjoyed this service in the morning having breakfast on our patio. 4. Extra services included like champagne sunset cruise and Temezcal are nice additions to your overall experience. 5. Great water pressure in the shower, this isn’t always the case at other resorts in the area we have stayed in the past. 6. Hippos staff was great- Miguel and Alejandro took excellent care of us. Cons: 1. Spotty service. First lunch experience was terrible. No exaggeration, we waited at least 20 minutes for water. 2. Be aware the menus don’t describe everything in the dishes. If you eat everything, not a problem. But there may be things hidden within the dish or at the forefront that aren’t mentioned on the menu. They are sure to ask about food allergies, which is good, but I learned to tell wait staff when ordering “no this or that in my dish”, even if it wasn’t listed on the description. In general, food was okay, nothing extraordinary. 3. Chairs and umbrellas by the pool are scarce. It’s pretty sad when they told us they were 70% occupancy and still have to fight tooth and nail to get a chair/umbrella by the one pool. 4. You have to sign up for everything or you won’t be included in the activities. We learned this the hard way thinking we could just show up to the tequila tasting. Nope- no admittance for you. For the price and build up we have heard from many, we expected more consistent service. We also didn’t expect the lone pool area to be so cut throat to get a spot.

Mfbarry05 - Austin, Texas

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