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July 18, 2017 for 3 nights for 2 adults.

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ZoŽtry Paraiso de la Bonita Riviera Maya in Cancun, Mexico

With a focus on the Art of Lifeģ – balancing wellness and luxury – ZoŽtry Paraiso de la Bonita Riviera Maya transforms a typical beach vacation into a lavish getaway in paradise. Guests enjoy unrestricted access to all the pleasures of this AAA Five-Diamond-awarded resort.

Awaken to the gentle Caribbean breezes flowing through your room and prepare to dive or snorkel in the Atlantic's largest coral reef, just offshore. Upon return, relax before dinner at your private plunge pool or in a floating lounge on the main property. Then choose between a 5,000-bottle wine cellar and a pillapa set on stilts over the sea and dine privately on Callos de Hacha – sea scallops dusted with crispy hazelnut powder and a veil of zinfandel – and Magret de Pato – duck breast with foie gras risotto – from the AAA Four-Diamond-awarded La Canoa.

Location of ZoŽtry Paraiso de la Bonita Riviera Maya

ZoŽtry Paraiso de la Bonita Riviera Maya
Carretera Chetumal – Cancķn Km 328
77580
Cancun, Mexico

Nearest Airport: CUN

Amenities for ZoŽtry Paraiso de la Bonita Riviera Maya

  • General Information
  • 90 Ocean Front Suites
  • Ecologically Sustainable Practices
  • Dining
  • Poolside Dining
  • Private Dining
  • Pool Bar
  • 24-Hour Room Service
  • Wine Cellar
  • 4 Restaurants
  • Organic Cuisine
  • Afternoon Tea
  • On-Site Amenities
  • Concierge
  • Pool
  • Spa on Property
  • Laundry Service
  • Library
  • Fitness Center
  • WiFi
  • Currency Exchange Service
  • Sauna
  • Cell Phone Rental
  • High-Speed Internet Access
  • 24-Hour Front Desk
  • Car Rental
  • In-Room Amenities
  • Turndown Service
  • Bathrobes
  • Ceiling Fans
  • Direct Dial Telephones
  • DVD Players
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Marble Bathrooms
  • Luxury Linens
  • Coffee & Tea Facilities
  • Pillow Menu
  • Luxury Bath Amenities
  • Individually Designed Rooms
  • Bottled Water
  • Activities
  • Cultural Classes
  • Excursions
  • Hiking
  • Pilates
  • Scuba Diving
  • Snorkeling
  • Yoga
  • Boat Excursions
  • Fitness Classes
  • Language Classes
  • Business
  • Meeting Rooms
  • Nearby
  • Historic Sites
  • Shopping
  • Golf
  • Marina
  • Interests
  • All Inclusive
  • Beach
  • Golf
  • Honeymoons & Romance
  • Spa & Wellness
  • Summer Getaways

Reviews for ZoŽtry Paraiso de la Bonita Riviera Maya

Now featuring traveler reviews from:

TripAdvisorģ

TripAdvisor Traveler Review Rating Reviewed 1 day ago

This is an amazing resort with amazing staff!! We arrived at the airport and was greeted by Darwin. After putting our luggage in the back, he offered us cold towels and glasses of champagne (much needed after traveling over 9 hours). He was kind and courteous as he drove us the 25 minute ride to the resort. Upon arrival, we were greeted by the staff who escorted us in to check-in which was very easy. Our room was ready without a hitch. Before heading to our room, we were toured around the property and shown where the restaurants and lounging areas were located. The gentleman (sorry, forgot the name) was very polite and set a great vibe for what we had in store. Room: We stayed in the room named Alwar which was the romance ocean front lover's suite which was absolutely gorgeous. The room was extremely large with a private balcony, plunge pool, soaking tub and outdoor shower. The view from the room was incredible and the room very private as the resort was not overly crowded. We utilized the outdoor shower the entire trip as the weather is warm and the shower is somewhat private (if you look directly up, you can see some windows but who cares?) The plunge pool was meticulously kept by staff during our stay and we found it a pleasure to have as it was nice to get away from the beach and pool and relax alone. Food: The food was out of this world. We enjoyed eating at all 3 restaurants. Some of the stand outs were the prime rib at Kaax, rib eye at El Chiringuito, and all the soups we ordered with Lime soup and chicken tortilla being our favorite. The food at all the restaurants was delicious. Some were very unique but tasty at the same time. Again, waiters made sure we enjoyed our dining experience. Downside wiuld be more choices for breakfast. Kaax was the only restaurant open and after 5 days maybe something a little different would have been nice to enjoy. Beach: The beach was very pretty. The staff made every effort to keep the seaweed off the beach throughout the day. After reading some reviews, people complained about the tractors but it did not bother us in the least. These people work very hard to make sure your stay an memorable one. On the beach, they offer loungers , towels, umbrellas and incredible service. We enjoyed the "cocktails of the day" coupled with sushi they served during lunch hours. The sushi was delicious and the service was exceptional. Staff make you feel so welcomed so we made sure to take care of them by tipping! Pool: The pool was very nice and well maintained. We enjoyed sitting by the pool and talking with other guests. Again, service at the pool was amazing. Our drinks were never empty and the staff made sure to introduce themselves and call you by name. They went out of their way to make sure your experience at Zoetry was unforgettable. Grounds: The property is extremely large and impeccably maintained. Our room was only a 5 minute walk to the main building/pool area. Zoetry is surrounded by beautiful trees, flowers and little critters. When I say little critters, we enjoyed the iguanas and crabs that would run across the pathway. They were harmless and part of the nature that Zoetry built upon. Also, the peacocks would roam around freely and we were never sure when we would encounter them. We were fortunate enough to see one with all feathers expanded. Such a beautiful bird!!! Room Service/Housekeeping: We LOVED the room service. The staff went out of their way to meet any request that we had and the choices for meals were exceptional. Loved the pizza and soups. Delicious! Housekeeping maintaining the room and put finishing touches such as fresh flowers on the bed and dresser after a long day was such a treat. They worked very hard to make sure the room looked like it did when we first walked in. Thank-You! Spa: So here is where Zoetry is lacking. After looking at the spa menu, we thought we would indulge in a couples massage. We have had couples massages at many hotels and have paid a fraction of the price of what Zoetry wanted for a 80 minute massage. Of course we were offered it pretty much "free" if we wanted to go to a sister resort for lunch and a "vacation club" offer. I did not come to Zoetry to join a "vacation club." Our sole purpose was to relax and enjoy alone time. After speaking with other guests, they agreed that the spa would be booked solid if the prices were half of what they were offering. Lucille (I hope I have her name correct) from the spa was outstanding and very sweet. She came to us poolside and offered their services and we explained to her that we could not justify spending over $500 usd on a couples massage. She was so polite and kind but understood where we were coming from. Sorry Zoetry!! Overall: I would recommend to anyone who would like to get away from the hustle and bustle of everyday life to come to this amazing resort. This place is paradise with a beautiful facility and staff that is INCREDIBLE. Thank-you Alicia (Kaax), Fernando, Adrian, Victor, Eduardo, Lucille, the outstanding harp player and each and every staff member that works at Zoetry for making our stay a life long memory that we will treasure!!!

ChinoMom1967 - Chino, California


TripAdvisor Traveler Review Rating Reviewed 2 days ago

Stayed for an anniversary trip. Great hotel. Skip the plunge pool rooms - they are wading pools with floating leaves in them. Get an upper floor room instead. Spa is pricey but incredible. Food is decent. Drinks were good. Pool was very nice and staff were great in getting towels and placing umbrellas. Would recommend for quiet relaxing getaway. Kids are allowed here but this isn't a kid friendly hotel.

name_screen - Chicago, Illinois


TripAdvisor Traveler Review Rating Reviewed 3 days ago

My husband and I just spent 9 nights at Zoetry Paraiso and loved it! We always try to find Boutique Hotels and this one did not disappoint. We thought the food was great, the service fantastic and the location amazing! We found that the gym was really small and lacking a bit, but the Yoga and meditation with Adriana made up for it. Adriana is one of the most wonderful people I have ever had the privilege to meet - she is truly a very special person! Highlights: The Temazcal experience - so interesting!, the Catamaran cruise, the day trip to Isla Mujeres (we saw dolphins, turtles, and the boat took a tour through the Mangroves!) The staff and so eager and lovely and we made some great friends of the other guests. Thank you Zoetry Pariaiso!

sheila22016 - Vancouver, Canada


TripAdvisor Traveler Review Rating Reviewed 4 days ago

Just incredible! My wife and I enjoyed our honeymoon here and we were very happy! Super friendly staff cater for your every need. Excellent food, great beach and lovely pool. Friendly atmosphere and great guests. Definitely recommend and return!

Alexander D - United Kingdom


TripAdvisor Traveler Review Rating Reviewed 5 days ago

We booked Zoetry Paraiso de La Bonita because we wanted a small resort close to Cancun but off hotel row that had top-notch amenities, food, rooms, and views. For the most part, Zoetry delivered. We were very happy with our stay, aside from a few small blips. The vacation started great with our private transport with Darwin. He had cool, damp towels to refresh ourselves, cold water, and champaign waiting in the vehicle. He was very nice and instantly put us in a great mood. The entrance off the highway is fairly shabby, but that didn't dissuade us. Check-in was easy and convenient in a less-than-impressive lobby. While we didn't love the decor and entry to the hotel, we didn't spend a lot of time there, so it was not really an issue. You walk right into a great view of the pool and ocean - what more can you want? We were quickly ushered to our room after check-in - we reserved a room with the private splash pool but not the outdoor shower. This room was totally worth it! The room is named Zanzibar and is easily the best room at the resort! It is RIGHT on the ocean and about half way down the length of the resort from the restaurants and pool. While it doesn't have explicit, direct beach access, it is on top of the beach, so it's great! Our sunrise views were spectacular and we loved sitting outside for breakfast (we ordered in every day), dinner (we ordered in 2 out of our 4 nights), or in the evenings after a long day relaxing at the pool. The pool is exclusive for the room but not overly private - the way the rooms are situated, you can see everyone's patio and they can see yours. We loved the bottle of tequila provided upon arrival and enjoyed sipping it when we first got to the room. The champaign provided was warm though - the ice was completely melted, so we put it in the frig. Our mini-bar stocker didn't do a great job the first couple of days, mostly adding to the stuff we weren't drinking - which didn't make a lot of sense (we had a lot of Fanta in the frig by the time we left). We would absolutely stay in this room again. Our only complaint is that the decor in the room is pretty dated and they really need to invest in some quality linens. The sheets and towels are not up to par with the price of the resort, however, the bed is comfortable and the bathroom is well-appointed. The rooms could really use a fresh coat of paint - a bit dingy. Room service was always prompt, kind, and delicious. A minor maintenance issue was dealt with immediately and easily. Laundry service was punctual and appreciated, although they did dry everything despite my instructions and shrunk a dress. The restaurants are both decent. We ate at Jaax the first night and while my husband had to send his steak back because it was so tough, my fried fish was pretty good. We were so hungry and tired from our day of travel that we didn't really care what the food was like that night. However, the decor was so ridiculous that we didn't return to this restaurant for the rest of the stay. It has a jungle theme and looks like the walls have been spray painted. Fairly unappealing and definitely not upscale for a nice resort. The other restaurant (I can't remember the name, but it has a dress code) was much better. The decor was pleasant and the food was pretty good. Neither of the restaurants really wowed us with the food though. The room service food was actually better and we were happier on our private patio than in the restaurants. For lunch every day, we ordered at the pool - it was all good and perfect for the location. Speaking of the pool, we really enjoyed it. Loved the different levels and the variety of seating options. Both Fernando and Adrian were fabulous - especially Adrian with his constant smile and eagerness to please. We spent most of our time at the pool (we were there for 5 days) and thoroughly relaxed! Drinks were good and refilled quickly. Pool was the perfect temperature. Only complaint was that it was a little slimy with algae - especially on the upper levels where the water temps were pretty warm. We enjoyed the pool and its conveniences so much that we didn't sit on the beach at all. It is a small beach but sufficient for the size of the resort. They do have a tractor, however, that goes back and forth picking up sea grass ALL DAY LONG! This seemed excessive to us and made us happy we weren't watching and smelling the tractor go by us all the time. Although children are allowed at this resort, they don't cater to them, and we did not see any, which was what we were hoping for. Monica, the Concierge, is easily the nicest person I have ever met. We loved her. She worked so hard to make sure everything was always perfect. We were vacationing for our 10-year anniversary and she arranged a romantic turn-down service that was lovely. We wanted to go to her for everything because of her amazing personality and kindness! Thanks, Monica! It rained one full day of our trip, so we did yoga in the morning with Adrianna (I think that was her name - sorry), and it was fabulous! Great view, very relaxing, and absolutely perfect with the sitar player who set the mood! We loved it and would have done it each day had we not been so enticed by the pool! Definitely book your catamaran cruise IMMEDIATELY upon arrival or you will not get a spot - we could only book it for one night and because it rained that day (very nice by the time the cruise was supposed to go), they canceled it. We did not book anything else through the hotel except spa services, which I'll get to. We also wanted to take the complimentary cruise to Isla Mujeres, but, unbeknownst to us, it only goes on Fridays and Wednesdays - and also books up very fast. We were pretty bummed not to get out on the water at all, but it didn't really detract from our vacation. Our only unpleasant situation stemmed from the sales-pitch that Eduardo did. Upon reaching the resort, we were given out "vouchers" for discounts at the spa, etc. (we never used any of them). When we were given these, Eduardo (who was very nice) asked if we were interested in having lunch at a sister resort - Secrets Maroma. He billed this as a great way to see another resort, have some lunch, and get $500 off at the spa. Having just arrived, we weren't interested at the time. However, once we saw the insane prices at the spa and because it rained the next day, we thought, why not? We were nervous about spending too much time away from our resort but were assured that it was a quick 20 min. drive, lunch, and we'd come right back. I might be naive, but I have never stayed a resort that was trying to do a sales-pitch for some sort of membership. Not only that, but, having done this a long time, Eduardo was very slick with his wording. I had NO idea until we showed up at Secrets Maroma (which was the complete opposite of what we were looking for in a resort - huge, impersonal, not inviting, etc.) and were ushered into a dark room without even being spoken to that we were there for anything other than lunch and to look around. We sat in the dark and no one spoke to us for over 10 minutes. We were hungry, confused, and starting to get a little upset. Finally, this sweet girl (we felt so bad for her) came over and said that she would lead us on our 90 minute!!!!! presentation, followed by lunch! We were shocked and confused. All of this too after Eduardo said he could only give us $200 instead of $500 (looking back - clearly I should have known there was something fishy about all this, but I was totally clueless at the time because it was in no way fully explained) for "lunch" because my husband works for an airline. After walking around for a while with this sweet girl while we tried to explain that we did not want a 90 min. presentation and we thought we were just getting lunch, we finally said we wanted to leave. She was confused and felt awful. We were confused, felt bad for her, and were mad at the situation. She put us back in a taxi and we went back to our resort to talk to Eduardo. He was very explicit about having mentioned some certain words, which he did, that we were supposed to understand within the situation. Never did he explain it, nor did he actually apologize for the misunderstanding and confusion. I tried to give him the $200 spa voucher back because I wanted nothing to do with the situation, but he did insist upon us keeping it. While I think the whole thing was a confusing misunderstanding on everyone's part (myself included - I won't be so naive next time), it really tainted the day and made us feel like the resort was disingenuously "tricking" people into some sort of membership thing - I still don't know what it is. Anyway, two hours later, we had lunch at the pool and tried to get our yoga vibe back. As for the spa - this is a unique place. The Thallaso center is the only place in North America with this salt-water spa opportunity and treatment. We met one woman who swears by it and has stayed at Zoetry 4 times solely for the spa. We enjoyed the salt-water pool and our massages. However, we have been to a lot of resorts, a lot of spas, and have had a lot of massages. Never have we paid so much money for such a service. Our 50-minute couples massage was just under $500. All of the services at the spa have exorbitant price tags. Once we saw them, we understood why Eduardo was offering $500 to go visit Secrets Maroma - it's the only way to get a spa service at a comparable price to any other spa ever - which made the ploy to get us to Secrets Maroma feel even more manipulative! Our massages were good but not mind-blowing, and, for $500, I want to be totally amazed! While we would have liked to further indulge in the spa's services, there was no way we were willing to spend that kind of money for mediocre experiences. FYI - there is no opportunity to tip at the spa either. We had planned on it but were unable to. Perhaps this is done on purpose because of the cost. Along these same lines, there is no ATM or way to get cash at the resort. While we understand that an all-inclusive resort does not function on tips, we like to tip for good service. We brought some cash with us but assumed we would be able to get more as needed. As such, we had to budget our tipping a little more than we wanted to. Not a huge deal, but just plan ahead. While the end of this review may not feel like we liked our stay, we certainly did. Overall, the resort was very nice and we would consider staying there again (it's hard to say for sure because sometimes it's fun to explore your options). We would recommend the resort to our friends and family and may come back again. We'll enjoy it more next time by knowing in advance some of the issues we may encounter, and we will absolutely request the same room. For a relaxing, quiet, romantic get-away, Zoetry was a great option, and we were happy to spend our anniversary there! Thanks!

Megan A - Petaluma, California


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