BodyHoliday Saint Lucia

I rarely write a review but the last straw for me is when I returned and saw that I was charged for the second time for a cab ride when I was told I had to pay in cash and did so. It would have been easily remedied except that while you are there service is great but once you return it is impossible to reach anyone for assistance. I had to call 9x to reach someone and each time I was transferred and then put on hold for 15 minutes and no one ever picked up the calll. Finally I threatened someone with a complaint if they didn’t put me through to a supervisor and I was able to reach someone. I got my refund but no apology about being double charged or even any real explanation for why the cab driver who bodyholiday arranged to take me to the hospital, would tell me I had to pay in cash and then submit an invoice for him to get paid again as if I didn’t pay him in cash. Other complaints were that my room was filled with gnats and mosquitoes everyday. I spent an hour at night trying to kill them about a dozen of them. I would have to shoo them away every time I was leaving the room so that they didn’t get in. I was told by a very nice housekeeper that it was because my room was in a dark corner and they are attracted to that. Finally, on my last night , I couldn’t take it anymore and they moved me to another room. I was also supposed to get a real double bed, but they gave me two twins pushed together. I hate that, very uncomfortable to me. I suppose it’s partly my fault for not complaining sooner. Additionally, free treatments are hit and miss. I had one excellent massage, one good massage and two useless massages. Additionally, there were only 2 very small yellow flags on the entire beach that warn you to be cautious of the water. Neither my sister or I even noticed them. One was on the violleyball net and you would think it was part of the volleyball. Anyway this matters because the current was stronger than I realized and I struggled against the current to get back to shore and exhausted myself. This made me very sick with headaches and vomiting and so I went to the hospital that night. My point is that they should display these yellow flags prominently to warn people better. There are some positives. Service was great while there. The other guests are very friendly. The pool and hot tub were enjoyable. Overall, not worth the expense to me and the long ride from the airport to the resort.

We had been recommended this holiday by multiple friends, so finally decided to 'give it a go'....we were not disappointed. From the moment we arrived, we felt totally looked after and there is so much on offer. You can do as little or as much as you like as far as activities and sport are concerned, and there is something for everyone. You can hike in the morning, have an archery lesson, a session of water-sports in the afternoon, and end with an amazing treatment in the spa; there is that much choice. The multiple restaurants offer an amazing choice, and the quality of food on offer is evident. However, the whole experience is made by the staff. Whether it be the wonderful housekeeping team and ground staff, the restaurant team and beach staff, the activities/sports instructors or the spa staff, nothing seemed too much trouble. One of the things that says the most about this hotel/holiday, was the number of people we met who have been there multiple times. We really were in the minority for being first-timers!

I haven’t written a review on here in a while as most places I stay are average. This place was Great. If you are into fitness and eating healthy this is the place for you ,the spa service were excellent, the support staff all friendly and you felt seen the whole time. The activities are plenty and often. I do warn you if you are going to do the 4 mile walk it is an intense uphill climb, but the views at the end are worth it. I had a facial by Samson that was 5 star. The sunset cruise and activities with Darron were always entertaining he made the workouts feel like fun, he kept you engaged with his great personality. I would go again in a heartbeat.

We had the most wonderful time. The staff, the food, the classes and the location. What a beautiful, beautiful resort. I can't wait to go back again, it can't be soon enough.

We have never found a better place for our holidays. So good we have been 9 times. Nearly everyone is a returner. Paradise