Sandals Halcyon Beach

We have just got back from our 10 day stay here. I cannot thank everyone here enough. This was by far the best place we have ever been to. The hotel, people, amenities and the food was beyond our expectations. We also used the other hotels facilities which were fab but the Halcyon was unbeatable. The staff were extremely attentive. We want to give a big shout out to Chris who made our trip. He was so happy, kind and helpful and will be very much missed. Also, Jamil, Kennedy (boat trip) and dylan also made our trip of a lifetime memorable. The food and drinks were sooo yummy and the best we’ve had at an all inclusive. Also the food comes within minutes!! We are so sad to be home but have created so many memories. Thank you so much Halcyon!!!!

On arrival, welcome song which was a nice touch. We were shown to Club lounge and provided a welcome drink and taken to our room, a Club level outside tub room. Breakfast was disappointing. Bayside was busy and noisy. Queues for eggs. Veronica was doing her best but needed more staff as she was the only person on the station all week, cooking omelettes, Poached, Fried etc. Would have expected a large range of fresh fruit, being the Caribbean. Didn’t see one mango or Papaya for the whole 10 days. Tinned fruit not acceptable in 5 star resort. Dinner. Had a couple of nice meals, but nothing was outstanding in all honesty, which was a disappointment. Kellys was by far the best meal in terms of taste, presentation. The Tepynaki was a fun night, and our chef was just brilliant – He forgot his name badge, so I can’t recognise him personally unfortunately. The Sushi was incredible, however it would have been really nice if this was open at lunchtime as well as dinner. Marios provided an amazing selection for Starters, but sadly, on both occasions, our mains didn’t deliver on quality. The gym is an important asset when booking a holiday for us, however this was a huge disappointment. The steam room and sauna (In both mens and womens facilities) were Out of Order throughout the whole holiday, and looked like they hadn’t been in use for some time. The Stair Master was also Out of Order the whole time and the bike had a pedal missing. In addition to this, there was visible rolls of dust under and around the machines, and water was not always fully stocked. We did query the Out of Order facilities via the Gina app, however all they did was confirm they were Out of Order – No acknowledgement that this was unacceptable or inconveniencing the guests in any way. Staff. This is the hotels saving grace in my honest opinion. Each and every person we interacted with was just wonderful. Mikey, Waynella, Pauletta, Bettalina, Julietta, Veronica, the Entertainment team, Bar Staff etc Overall, as mentioned about the gym, the cleanliness of the resort was an issue. The pool toilets were often dirty. One morning at 7am, the mens urinals were full of flies, and the ladies floor covered in ants and toilet paper. Our bedroom had rolls of dust under the bed and desk, so clearly had only been given a quick clean rather than a thorough clean prior to our arrival. As a 5 star resort, I would have expected proper coffee making facilities in the room. A perculator isn’t the best option. There were also no snacks, biscuits, crisps etc. Also a turn down service would be nice, with a chocolate etc. All these extras were glaringly missing. Sunbeds – Luckily, I’m an early riser, so I was up anyway, but it was quite shocking to see the majority of sun loungers around the Paradise Pool reserved by 6.30am. Not great if you’re coming away to relax and avoid the early mornings! We used the Shuttle to visit both The Grand and La Toc. I thoroughly recommend the Indian over at the Grand. This was by far the best meal of the holiday. We were talking to a member of management at the Grand and expressed our disappointment at halcyon. He confirmed that the halcyon is due a refurbishment and that’s why we experienced what we did. That’s fine, but this should be advertised, as its certainly not a 5 star resort, as its sold at. I felt an honest review is only fair. I am shocked by the reviews on here giving such positive feedback, as everybody we spoke to was of the same opinion as us. We were told this is by far the most basic Sandals resort people had been to and not to let this put us off visiting another. Even those that had been previously said they had noticed an obvious decline and cutbacks in recent years. Look, we had a wonderful time, the people and the island are exemptional, but please don’t go expecting a 5 star resort as you will be disappointed. This is not a reflection of the staff there – They work tirelessly and always with a smile on their face, but Sandals management need to wake up and visit this resort and bring this up to expectations.

We had a wonderful relaxing week at Halcyon, and especially enjoyed the accommodations and the beautiful landscaping. The staff is friendly and helpful, from the manager to housekeeping; they really try to meet your every need. The entertainment was fun and high quality, thank you Dylan for your energy and enthusiasm! The overall food quality wasn’t as good as expected, which was our only disappointment. We send a very special thanks to our butlers Learie, Krysta, and Silvie who worked hard to make every day so special! We greatly appreciate all of your efforts and attention to detail. Celine is a skilled massage therapist; absolutely the best! Restaurant servers Cassandra and Trista were great. We also appreciated spending some time with Melissa in sales, and meeting GM Sharon. Thanks to all of you for helping to make our time at Halcyon so fantastic!

This was our 3rd visit and we love it here especially the friendly and fun staff. We love the beachfront rooms but truly wish they came with sun loungers as the cafe style chairs are uncomfortable to use all day. Especially this year we very rarely found an empty sunbed before 4pm as so many are reserved at dawn by butlers/guests who may or may not even bother to use them but who don’t remove their towels so no one knows what’s being used and what isn’t! It’s a shame Sandals don’t enforce a policy on this as it’s becoming a negative. However the resort atmosphere is peaceful and relaxing, Bayside View breakfasts are awesome, Kimonos is a fun experience and the gardens are absolutely beautiful.

Fantastic holiday. Great hotel. Fairly small compared to other Sandals resorts but everything you need although we felt a couple of extra restaurants would be good. The staff here are amazing, super friendly and helpful. Shout out to Zenith from the spa for a great facial. Also our brilliant butlers Tylar, Cristal and Shaun. Nothing too much trouble, looked after us, very attentive but not 'in your face' 😄. Thank you to Tennille at travel and loyalty who always looks after us 🥰. Overall great, felt a couple of area's could do with some updating. Gordon's for example, think so much more could be done with this as a venue. Only other negative, people reserving sunbeds at stupid o' clock...really! I would have been fuming if I didn't have a butler. Beds all taken very early due to the childish selfish behaviour of some guests. Reserving 4 beds for 2 people so they can move from sun to shade! 😡 Also people putting towels on beds and not using them.