Sandals Halcyon Beach

Everyone we encountered at the resort was so friendly and accommodating. A few people that deserve a shout out are, Ryan at the swim up bar, he was absolutely the best. Dyllan in entertainment, hands down the kindest and funnest soul. Laura was our housekeeper and she was so kind and always made sure we had whatever we needed. Madonna was another house keeper, not ours, but I saw her everyday and she was always so warm and friendly and I looked forward to seeing her smile everyday.

Our first visit to this resort was in 2022 and we couldn't wait to get back. Our second visit was even better than our first. Our rooms have been beautiful and comfortable on both visits. The restaurants are awesome! Sushi at Soy is out of this world and the crab cakes at Kelley's are 10/10. We split our time between the main pool, paradise pool and the beach, allowing for an ideal mix of social time and relaxing couples time. A few of the staff stood out for being particularly attentive: bartenders Ryan and Vince, Dolores from the beach bistro, and Diane. They are all rock stars! I interacted with the GM on our last day and was impressed with her interest and support. We love it there so much that we booked another trip for next year!

This was our first Sandals holiday and possibly our last. After a very shaky start with our accommodation, we were finally moved to a very nice room after a conversation with Sharon, the general manager. Our first room was perfectly located, but very dirty. Dust on all surfaces, dirty rug & toilet paper on bathroom floor! 2nd room, shower that was constantly on hot - so hot you could not stand under it without risk of scolding yourself. Sharon went above and beyond to accommodate us and turned our holiday around. She is a very approachable person, responsive and ensures her guests get the best experience. Our 3rd room was fantastic, thanks to Sharon. Overall, all staff are super friendly and attentive, but a big shout out goes to Destiny who we met on day 1 for our resort tour, she is a young lady with a great personality and fantastic interactions with guests. She would always speak to us when around the resort and came to find us on our last day to say goodbye. She is a credit to Halcyon. Other special mentions go to Berthalina in Bayside who always met us with a smile & looked after us, running after my partner when he left his sunglasses on the table! Michaelina who kept us hydrated with drinks at the beach & the pool, we never had to wait too long! Patrick always greeted us with a smile & a wave. Big Keith at the water sports who tried to teach us to water ski & sail the hobi cat, the strong, silent type! Bayside breakfast & lunch was disappointing, never hot, poor selection at lunch and birds constantly flying in and out of the restaurant, feasting off the tables! This must be unhygienic. Kelly’s was nice, albeit service very slow. Teppanyaki was really nice, we visited twice, great food, brilliantly presented. We didn’t eat at the Italian as the menu was limited and the restaurant looked very uninviting, however we did eat at the Italians at both le Toc and the Grande and these were stunning. The best restaurant of the three resorts was Gordon’s at the Grande, but you do need to book in advance. We utilised the inter resort shuttle quite a few times as we liked to explore the other resorts. We managed to get beds on the beach, however the butlers always reserved the beds under the parasols and tables very early each day, not leaving much for guests without butlers. All beds were very old and uncomfortable and are not conducive to a 5 star hotel, they desperately need replacing. Never failed to get a bed by the pool, what ever time of day. We preferred the quiet pool, lots going on at the main pool and quite noisy. We were fortunate to be at Halcyon for NYE and what a party that was. Credit to all staff, entertainment was amazing, such a great night. Entertainment on other nights was a bit flat, nothing much happening after 10pm. Overall, staff, amenities, grounds were great, but 5 star? I don’t think so.

Our stay at Sandals Halcyon St. Lucia blended memorable highlights with clear opportunities for improvement. Although we did not receive the room category we originally booked, the resort provided a partial refund and a $200 resort credit, which we appreciated, even though it's not yet settled. What We Loved The resort’s flat and accessible layout made it easy and pleasant to navigate. The décor across the property was warm and inviting, and the pool areas were beautifully designed with attention to safety. Staff were generally kind and welcoming. At the Beach Bistro and Isola, the wait staff stood out for accommodating small menu changes, something not consistently seen at all restaurants. The on‑site medical team was also helpful when our stay was unexpectedly extended. Transportation between Sandals properties worked well, though routes to La Toc could be confusing for later reservations. A standout employee was Vincent, a bartender whose attentiveness, consistency, and ability to recall previous orders set a high bar for service. Where Improvements Are Needed Many service interactions suffered from limited listening and observation skills. Simple cues—like an empty glass needing a refill or utensils signaling a finished meal—were often missed, resulting in interruptions or long periods without attention. Dining etiquette varied widely between restaurant teams, and the menu felt somewhat limited for the guest mix. Bar service was inconsistent, with several bartenders focused more on internal conversations than on engaging with guests, affecting drink accuracy and quality. Housekeeping responsiveness also lagged, with repeated requests needed for basic items such as towels and bathrobes. Staff empowerment appeared low, with employees often hesitant to leave messages or connect guests with the right personnel. This, along with noticeable inefficiencies and unnecessary walking, created an impression of operational disorganization. Technology and administrative processes added further frustration. App updates during our stay extension required repeated follow‑ups, and front‑desk billing issues were only resolved by an accountant after multiple delays. Sales techniques felt intrusive rather than informative, detracting from the sense of relaxation. Overall Impression Sandals Halcyon has a beautiful setting, warm staff, and standout individuals who elevate the guest experience. With improvements in training, empowerment, communication, and operational efficiency, the resort has the potential to deliver a truly premium all‑inclusive stay. There are some hard working people there but those are rare. Note: The Sandals testimonial site would not let me post this review...so it's here.

First time trying the Sandals experience, which we liked- immaculate grounds, very well thought out. Halcyon beach is known as the quiet resort as far as the 3 in St Lucia go. it's still pretty big though, 189 rooms, but all of very good quality. You can't get a sun bed on the beach, so forget that. The pools were good though, got beds ok in either one. The restaurants were a let down though, we felt. The menu in the "Italian' restaurant was limited, and the food average and a bit dry. The layout and vibe of the restaurant was lacking. Lunch in the self serve restaurant was a real let down. the choices were limited. Service there for drinks was hit and miss. the restaurant over the water was ok, but a very limited menu. Breakfast there was good. Overall, for us, the layout, bars, and pools was great, the staff very nice. The grounds really well thought out. The restaurants and the food meant we won't go with Sandals again. There are nicer, less busy places to stay.