Sandals Halcyon Beach

This has been the fifth Sandals/Beaches resort we have visited. The last couple times we had noticed a bit of a change and how we were treated. Not that we were ever treated poorly, but the level of customer service was definitely not what we experienced from our first trip. This resort restored our faith and love in the Sandals chain. The welcome song when we arrived on site was a great surprise. We loved the enthusiasm that everyone had in welcoming us to St. Lucia. The departing song may have actually brought a tear to my eye as I did not wanna leave. This was something that we have never experienced at the other sandals resorts. Every single person that we walked by during our week there insured to have a smile on their face and greeted us definitely made you feel at home. It didn’t matter if it was the grounds keepers, the housekeepers, entertainment staff, bar staff, spa staff, or restaurant staff they always made a point to greet you. I want to give a big shout out to Dwan at Isola and kimonos. I think he is the epitome of what a sandals employee is. He is attentive and interactive with guests. Thank you for all you do A big shout to the isola staff. Such a great place for lunch and such a great staff. I think they always have smiles and love for all guests Big shout out to Vince. Great bartender who looks after his guests. I look forward to the big smile with service Need to thank Sam with the entertainment team. That enthusiasm is what makes people want to engage. She is great talent and worthy employee Venecia....we are beyond grateful for you. You compassion and thoughtfulness you showed me today (Nov 4) filled my heart with so much love and appreciation. I came into club Sandals this afternoon to get some water for my husband when he experienced some kind of allergic reaction and required medical attention. I can't even express in words how grateful l am for you and your staff. Last night after using the washroom, (Nov 3…I think) I went to wash my hands and lost my ring down the sink. I was absolutely embarrassed. But these employees; Al, Darwin, Roxanne, and Shanna absolutely saved the day. They all came to my rescue and were able to retrieve my ring. Although it wasn't an expensive ring, it was one that I had bought at another sandals resort so it did have a lot of personal meaning to me. Much love sent to these employees. Thank you so much for going above and beyond anything that I could've ever expected. I wanted to thank our amazing housekeeper Juliana. She has done and amazing job and helped us out when we needed extra towels and made sure effort to make us feel so welcomed at this resort

First off the island is beautiful but the 1hr+ van ride is taxing -(our helicopter was cancelled at the last minute. )but to start we were Misdirected away from sandals lounge from Sandals desk -managed to push our way thru a sea of people in the lounge and kept asking where do we go. No direction was given we got lucky to catch the shuttle We had a club walk out to Pool room. No special treatment, no washcloths for two days mosquitoes and gnats in our room because in the bathroom, there is a screen which you cannot close. Food was disappointing at best. Got sick one night from the Italian restaurant. Waited over 30 minutes for a drink there. Husband had to go and get it for me at the main bar. Tried to take an empty seat at the pool after asking staff if it was OK and was told yes, then loudly ushered away to find another seat from another staff member and then still had to find my own seat-embarrassing. I guess that was the butler area, but there were no clear signs. Never got asked if we needed a drink by any attendant at a pool. Raw hamburger at the bistro for lunch My expensive curling drying tool was burned up because there were no 110 outlets and when we requested the adapters, it fit but almost caused a fire in the tool now it does not work. You cannot dry your hair in the bathroom because there’s no outlets there even with their own hair dryer that fits the outlet. St. Lucia is known for swordfish the swordfish my husband got at the over the water restaurant was overcooked and super thin, not edible and we were made to feel bad when he sent it back. Entertainment was pretty sad. Started at 9 PM but very few people were hanging around the bar to hear it. Visited the Grand one day beach is beautiful there but restaurants were booked 2-3 days out On a positive note, the drinks were wonderful and the bed was comfortable. I have visited Jamaica /Mexico numerous times and never had any of these issues at any resort. We were shocked at how many hiccups we had This was our first time at a sandals -will not return.

All the staff were excellent but I would like to single out three staff members. 1/ The Security Lady who was on duty at the top end of the beach. She was ever watchful and when I needed to report an incident with a vendor on the beach to her, it was handled quickly, sensitively and efficiently, unfortunately I do not remember her name. 2/ My wife and I were trying unsuccessfully to take a selfie with a rather spectacular tree behind us. A young man who was walking past us on the path, saw we were having trouble,approached us and offered to take the photo. His manner was courteous and kind. A simple act but very much appreciated. His name was Garvin. 3/ Most mornings, my wife and I went down to the beach early. Each morning we were greeted by a young man who was raking the beach. He always had something pleasant to say as he raked around us, smoothing the sand and removing any vegetation/seaweed that had been washed up. He had a large area to cover and even though he was working hard, there was always a smile when he greeted us. Unfortunately, I do not have his name.

Sandals Halcyon Beach is a quiet, lush, serene resort. The lagoon pool is amazing and we enjoyed our days there. We did have some bar service but if need be the quiet pool and swim up bar is very close. Room service was disappointing as the wait was long and they often did not get the order right. One omelet for a couple or one small cup of coffee for 2, even though we asked for 2 of everything. Housekeeping was ok, but not great. We constantly had to ask for smaller towels, facecloths and soap. One man (not sure if he was a Supervisor) questioned me regarding how much soap we were using, making me have to defend myself explaining that I had multiple showers due to bug spray and sunscreen. Kellys has very good food but the girl at the desk couldn't find our reservation, even though it was confirmed by LaToc. We were made to feel that this was our fault because we did not confirm when we arrived at Halcyon. She did get us a table later but this did not leave us with a good feeling. We loved the bar inside, Jevon the bartender there was very good and made our time there special. He could teach customer service to others on property!!

We had an amazing time at Halcyon Beach! This was our fourth Sandals experience, but our first in St. Lucia, and we would definitely return. We had a plunge pool Butler suite right near the main pool and the location was perfect, as was our room. Our Butlers, Gibson and the Krystals were spot on, and felt like family from day one! So kind and thoughtful and they truly all went above and beyond to make our stay perfect! The staff at this resort is incredible, and I have to shout out some additional special members of the team: Vince at the main bar is so good at what he does and works SO hard to make every drink with a smile! LeSean on the entertainment staff is hilarious and talented (ask him to rap!) Sammi on the entertainment team works morning until night and never seems tired of keeping the party going! She is so funny and kind and I hope she remembers "Big Dancer"! 😅 Dillon, also a member of the entertainment staff so any time with everyone at meals and around the resort, and it was a blessing getting to know him. He is amazing at his job! I had the best massage from Celine who is excellent at what she does, bit to mention kind, and she made it a point to say hello every time she saw me after she met me. Anna was our server at Kelly's and she was so wonderful that we went back a second time just to see her smiling face on our last night. I hope she keeps moving up at Sandals! Pavlo on the grounds crew always had a smile and tine for a conversation (Go Pack Go! Josieanne was waiting tables, serving drinks and dancing with guests-she is incredible! Lastly, Shaquille at the main bar gave Vince a run for his money-he cracked us up and always suggested the best drinks! I wasn't feeling well the last evening there, and staff (including the GM!) made it a point to check up on me as we were checking out to make sure everything was okay and that there was nothing they could do for me. It's little things like this that make a huge difference in a vacation and the staff at this resort go above and be on to make sure that your trip is everything you hope it will be. We can't wait to return!