Sandals Halcyon Beach

Myself and my new wife went to Sandals Halcyon after Christmas on our Honeymoon. Our room was a swim up crystal lagoon room, we could not believe how basic and old fashioned it was, bad start to our honeymoon. First night there we went to Mario’s for dinner. Starter was buffet style, problem was there were no plates to serve yourself, had to ask staff and they then stocked plates. Food very underwhelming and 10/15 minutes waiting for water and wine to be refilled. From there nearly all our dining experiences were not good. A 1 hour and 15 minute wait for lunch at the Beach Bistro, stone cold breakfast at Kelly’s Dockside, and overall just very slow service everywhere. The one positive food experience we had was Soy Sushi Bar. For the amount money we spent on our once in a lifetime honeymoon, hopefully 😄, we were so disappointed we decided to cut short our stay here and go to Miami. I would describe Sandals Halcyon as 5 star price for 2 star quality. In our opinion we would avoid.

The grounds for the hotel are beautiful, with lots of greenery. The beach is lovely but there’s limited sunbeds - and the butlers tend to take up the few avaliable. Definitely recommend going to the Bistro for jerk wings, kimonos and Kelly’s, but Mario’s , Bayside and the main restaurant lacked a 5, and maybe even 4* quality. It’s a shame that you’re told frequently to try out the other hotels - this just highlights that there’s not much at the Halcyon and the food is better elsewhere. It could also really do with a little cafe or pastry option. Rooms are lovely and kept clean - although we had 1 day where our room wasn’t cleaned until 7pm which wasn’t ideal. But the patio and table were kept immaculate even with gardeners working on the flowers to keep it tidy. Evening entertainment was okay, although a bit generic holiday cringe for the whole, but the team are talented. Pools are beautiful, I really recommend the crystal lagoon pool. The main pool is nice too but it’s catered towards loud, pool drinkers and there’s a lot of shouting when games and activities are on. The staff were all so helpful and friendly, from the gardeners to the spa to the club concierge staff. Snorkelling is free here which is a big plus but unfortunately nearly all of our group got stung by little jellyfish! Overall it was a good experience, but not worth the high price you pay for a Sandals resort

Though the staff are super friendly at this resort, it wasn't enough to save my opinion. This resort is quite dated and we quickly found out that not having a butler makes you feel unappreciated. It was a struggle to find any beach chairs each morning as those with butlers had chairs claimed before 6:00 a.m. On the only occasion called front desk to ask for anything (a bottle of wine), I had to call twice to get my request. The food was ok. Not the experience we were expecting for our first time at a Sandals.

We loved our week at Sandals Halcyon. The resort and the room were beautiful, the restaurants were very good, and most importantly the service was exceptional. Our three butlers were excellent, but Princess was special. She was proactive, friendly and the kind of person who really cares about her clients. One notch above.

We were guests in early February and booked the Honeymoon Butler Room with a private pool. Upon arrival, we were disappointed as we had stayed in the Honeymoon Butler with Private Pool Sanctuary in Barbados. NO PROBLEM! Loni, head of butlers, worked with our team of butlers, Shevon, Rea and Princess to upgrade us to Shorehouse Butler Suite with Private Pool. AT NO ADDDITIONAL CHARGE!!!! For our remaining 4 nights! Great outcome delivered in a first class way! All of the staff went out of their way to make sure we were having a lovely time.