Sandals Halcyon Beach

Wheelchair using coffee loving insomniac, all I was looking for with access to a coffee machine throughout the night I don’t think this was a big ask and sadly I can’t make use of the golf, watersports etc.. The first night allmachines where switched off, I was told they were linked to a main computer which switched off all machines between 10 pm and 5:30 am, no coffee. Next day I sort it out with the front desk that one machine would be on, great looking at 3 am, no coffee!! Next day I made the arrangements at the concierge desk for the machine in their office to be switched on all night and I could access it with my room key I did as instructed and the machine was switched off and this time also locked , is someone taking the P##H. The next day I arranged with nighttime manager to attend and switch on machine on for me, sadly they said manager was ill and off work,!!!! no coffee Suspense grew after five failed attempts, the last night before we left I was given an assurance that the machine be on,,Machine LOCkED,,,, Went to front desk and nice man simply walked over and entered the code,,,, Hey Presto…..COFFEE. service was a bit abysmal and the food availability was atrocious. Wrong dishes retrieved and passed to real order,AFTER we had nibbled,, full English breakfast served each individual item served on its own plate 9 in total!,,,, but guess what???coffee machine not working .hardly the level of standard that sandals are seeking!!!! Did complain on-site and later and got sincere and a nice letter explaining and apologising fromWinfried this sadly contained a promise which didn’t happen, we sent a gentle reminder but no reply. Sent stronger letter no response….. It truly saddens us to post this, it’s about the standards of a three star hotel…. Please, please get your act together guy's.. Visited all 3 resorts and they all failed terribly in wheelchair test. Stairs and no alternative (lifts).. Urgent attention required,

My husband and I have just returned from a 10 night stay at the Halcyon our first time at a Sandles resort. The resort is beautifully maintained and we were very impressed by the level of service we received. A little disappointed with our room it was tired and needed a face lift and on departure we did mention this and were told that block was on the list to get refurbished. The bar staff at the main bar were so attentive and drinks are premium, Dawin at the Bayside was such a lovely chap we enjoyed our chats with him we used to walk along the beach in the evening and our drinks would be on the bar as soon as we arrived. The majority of staff went beyond what was expected of them a few perhaps needed to move a little faster!!! We visited all the restaurants and all the food was of good quality. We visited the Grande mainly to go to the fort, we had a good lunch in the beach bar, there was a lot going on there and it made us realise we had chosen the best hotel for us as the Halcyon is a lot quieter which we prefer. We also visited La Toc and ate in the Pavillion the food was amazing but the service was poor, menus took ages to arrive and eventually no drinks came so we went to the bar which everyone else seemed to be doing and they were not even busy. All in all an excellent first experience of Sandles thank you.

My now husband and I chose to get married at Halcyon, through the Sweethearts Wedding Package. My immediate family members joined us, for a total of 6 people. Leading up to our trip, we worked with several representatives over the phone and via email to plan the details of our ceremony. Upon arrival, we felt instantly welcomed. Our on-site wedding planner, Shandulla, showed a perfect blend of both warmth and professionalism throughout the process. In addition to the expected service that comes with the wedding package, she put in the extra effort to ensure that all of our requested details were perfectly executed. We felt like everyone that was a part of the process was truly looking out for us. Special shout out goes to Elizabeth and Mikey on the wedding planning team, who helped support the process and bring positivity. Shout out to Ron, our photographer, who made a point to highlight and compliment our relationship several times while taking beautiful photos of the ceremony. Another shout out goes to Esma from Red Lane Spa, who went above and beyond to take care of me for my hair, nails, and makeup. We are so happy to have gone with the wedding package through Sandals! Outside of the wedding, our time at Halcyon was amazing. The grounds were beautiful, lush, and well-maintained. We stayed in a Beachfront Club Level room, which was perfect for us - we were able to walk right out to the beach for sunrise walks, we could hear the ocean at night as we fell asleep, and we were so close that we didn't even need to bring a beach bag. The food was incredible - standouts for us were the Beach Bistro, Kelly's Dockside, and all the local delicacies served during the Thursday Night Taste of St. Lucia event. There were events held every day/night, primarily around the main pool area. Halcyon is definitely the quietest of the three locations on St. Lucia, however we definitely had some fun times of dancing, games, and trivia! A big thanks to Dylan, who is the on-site events manager - he checked in on us as well as other guests to increase engagement throughout the day and ensure everyone was having a good time. Although Halcyon was our favorite location overall, the ability to take free shuttles to La Toc and Grande was a huge plus. Grande's beach offered a perfect off-shore snorkeling experience, and La Toc's sunset cliffside views were incredible. Booking excursions was accessible right in the main lobby - Jeanny, who is one of the reps at the Excursions desk, went above and beyond to offer us plenty of options and to ensure that we could take part in all the activities we wanted. The level of service at Halcyon was unmatched. By the end of our stay, the staff members recognized us and went out of their way to check in and say hello. Halcyon really had become a home away from home for us, and we could not be more grateful for such a positive and welcoming experience.

This has been the fifth Sandals/Beaches resort we have visited. The last couple times we had noticed a bit of a change and how we were treated. Not that we were ever treated poorly, but the level of customer service was definitely not what we experienced from our first trip. This resort restored our faith and love in the Sandals chain. The welcome song when we arrived on site was a great surprise. We loved the enthusiasm that everyone had in welcoming us to St. Lucia. The departing song may have actually brought a tear to my eye as I did not wanna leave. This was something that we have never experienced at the other sandals resorts. Every single person that we walked by during our week there insured to have a smile on their face and greeted us definitely made you feel at home. It didn’t matter if it was the grounds keepers, the housekeepers, entertainment staff, bar staff, spa staff, or restaurant staff they always made a point to greet you. I want to give a big shout out to Dwan at Isola and kimonos. I think he is the epitome of what a sandals employee is. He is attentive and interactive with guests. Thank you for all you do A big shout to the isola staff. Such a great place for lunch and such a great staff. I think they always have smiles and love for all guests Big shout out to Vince. Great bartender who looks after his guests. I look forward to the big smile with service Need to thank Sam with the entertainment team. That enthusiasm is what makes people want to engage. She is great talent and worthy employee Venecia....we are beyond grateful for you. You compassion and thoughtfulness you showed me today (Nov 4) filled my heart with so much love and appreciation. I came into club Sandals this afternoon to get some water for my husband when he experienced some kind of allergic reaction and required medical attention. I can't even express in words how grateful l am for you and your staff. Last night after using the washroom, (Nov 3…I think) I went to wash my hands and lost my ring down the sink. I was absolutely embarrassed. But these employees; Al, Darwin, Roxanne, and Shanna absolutely saved the day. They all came to my rescue and were able to retrieve my ring. Although it wasn't an expensive ring, it was one that I had bought at another sandals resort so it did have a lot of personal meaning to me. Much love sent to these employees. Thank you so much for going above and beyond anything that I could've ever expected. I wanted to thank our amazing housekeeper Juliana. She has done and amazing job and helped us out when we needed extra towels and made sure effort to make us feel so welcomed at this resort

First off the island is beautiful but the 1hr+ van ride is taxing -(our helicopter was cancelled at the last minute. )but to start we were Misdirected away from sandals lounge from Sandals desk -managed to push our way thru a sea of people in the lounge and kept asking where do we go. No direction was given we got lucky to catch the shuttle We had a club walk out to Pool room. No special treatment, no washcloths for two days mosquitoes and gnats in our room because in the bathroom, there is a screen which you cannot close. Food was disappointing at best. Got sick one night from the Italian restaurant. Waited over 30 minutes for a drink there. Husband had to go and get it for me at the main bar. Tried to take an empty seat at the pool after asking staff if it was OK and was told yes, then loudly ushered away to find another seat from another staff member and then still had to find my own seat-embarrassing. I guess that was the butler area, but there were no clear signs. Never got asked if we needed a drink by any attendant at a pool. Raw hamburger at the bistro for lunch My expensive curling drying tool was burned up because there were no 110 outlets and when we requested the adapters, it fit but almost caused a fire in the tool now it does not work. You cannot dry your hair in the bathroom because there’s no outlets there even with their own hair dryer that fits the outlet. St. Lucia is known for swordfish the swordfish my husband got at the over the water restaurant was overcooked and super thin, not edible and we were made to feel bad when he sent it back. Entertainment was pretty sad. Started at 9 PM but very few people were hanging around the bar to hear it. Visited the Grand one day beach is beautiful there but restaurants were booked 2-3 days out On a positive note, the drinks were wonderful and the bed was comfortable. I have visited Jamaica /Mexico numerous times and never had any of these issues at any resort. We were shocked at how many hiccups we had This was our first time at a sandals -will not return.