Sandals Regency La Toc

Jean Claude at Kiminos was excellent. The service and food spectular.

If I could give this resort 7 stars I would. Is it luxury? Not completely no….. but the staff and the efforts they go to is a 10 star plus. We were here to spend 18 nights, yes a lot, but we were encompassing both our birthdays and an anniversary (my husband has had a near fatal accident where I nearly lost him so we decided on getting memories rather than material things for occasions hence this stay….. we didn’t tell staff this story so that wasn’t the reason for their above and beyond service). Our room was dark and claustrophobic with nowhere to dry wet clothing….. and a major hike up a hill….. it was the emerald honeymoon hideaway, so their most basic room and it is what we paid for so couldn’t moan….. it was clean and had facilities you need …except outdoor space. But they offered us another room, Danielle oversaw this…. I wasn’t keen as didn’t want to pack and unpack….. but the whole transition was smooth and pain free and the new room (still no outdoor space but had a Juliet balcony 701) but was 100 times better. The staff here are amazing. In our long stay we did not come across one without a smile or didn’t want to do their very best for us. These aren’t staff …… they are beyond friends…… I consider them family and will be in my memory and heart forever. At Lucia and this hotel are lovely….. but these ordinary people are out of this world. I cried when I left. The restaurants are lovely, service good (let’s remember how many guests with demands there are) the food…… amazing….. top notch…… London restuarant standard…… chefs like..Vez, Martinez, Augustus…… are high grade and pure honest welcoming people. Staff members such as Garth, Michael, Carlyn, Ray made every little detail happen correctly. The main pool is great, we intended to spend a day at the other more quiet pools but never got round to it and the main pool isn’t noisy or party at all…… just social…… and we met soooooo many people….. all from different parts of USA….. all interesting and fun. As possibly one of the very few English couples we felt like star attraction….. lots of banter about Boston tea parties. The beach….. beautiful, the waves fabulous… we were in the sea every day…. Green flags most days, a few yellow…. A few red….. nothing was dangerous. Chrystal blue water. Yes there are beach vendors….. they are trying to make a living and we befriended every single one….. don’t be afraid of them and do spend money with these local people. Hotel entertainment was just right for us….. good music, steel drums, bands and singers and even a choir. And the pub …a little bit of home. I can’t write this review without mentioning…… Thyan…… entertainment guy….. the Mr T…… the main man….. love him and miss him….. a golden heart. And Kizzy our breakfast babe that we didn’t get to say goodbye to or Macrina our housekeeper with her towel art and cute messages. The king of La Toc of course is Filius…… King Filius….. down to earth, friendly, obliging, helpful, a fantastic chef, we didn’t wet a member of staff that didn’t love him…..and we love him…… but let’s be fair……. He couldn’t do it without a good woman…… and that woman is Audrey…. Elegant….immaculate…. Funny…. Hard working….. she floated around the resort like a feather in the wind. There was not a day of our stay that we didn’t talk to ALL of these staff members who genuinely cared for our comfort and enjoyment. It speaks volumes when you leave a resort…… a country…… and it is the staff you are broken hearted to leave behind. I cannot express enough our gratitude to them. Yes…. Butlers are a pain in the back end reserving the sunbeds…..so you do have to get up and beat them!!!!! This resort is engraved on my heart. It is a benchmark for all future trips….. not sure it can be beaten.

Thank you Myers and Sarah-Lee for a great dinner experience at Kimonos! The food and vibes were amazing and Myers had us singing the whole time!

An amazing hotel with a superb team. We were very lucky to have the excellent service from our lovely butlers Gem, Paul and Dilina. Always smiling, they really tried to add a spark of magic to our holiday; from decorating our room, to a surprise cocktail or just a smile to make sure we were ok. We must also thank Aaron, the bar manager; we met Aaron on our first morning as he was briefing his team. From that point, he always made us feel welcome and went out of his way to get us a drink. It was really nice that he was there at the end of the holiday and went out of his way to pass us our last 2 glasses of fizz. His team were great, but I must highlight both Shanta and Kimmy that are both superb bar staff, thank you for the great ‘margarita no salt’. Leaving is always sad, but the last person we saw was Fayne; WOW! Never have we been treated to this lovely and powerful experience; normally when you leave a hotel you just slip away and forgotten, not with Fayne in charge!!!

We love all the Sandals resorts, but La Toc has the friendliest staff of all! Myers and Kayla at Kimonos were excellent.