Sandals Regency La Toc

Our Butler experience at Sandals La Toc truly defined our stay. Charles was nothing short of exemplary and should absolutely be considered for a training or mentorship role within the Butler department. His peers would benefit greatly from working alongside him for even a few shifts to see firsthand the standard of exceptional service he consistently delivers. Charles went above and beyond every day to ensure we felt genuinely special, anticipated, and fully catered to. He represents the very best of the Sandals brand. As a business owner myself, I can confidently say that if I had ten “Charles” on my team, our customers would be continually delighted by outstanding service. He is a rare and special individual who does your brand proud. Kalin was new to the role, and it was evident he is still settling in; however, his effort and willingness to learn did not go unnoticed. With continued guidance, he has strong potential. Gasper was helpful overall, though his service during day shifts felt a bit more relaxed and could benefit from a stronger sense of urgency and engagement. From a logistical standpoint, adding dedicated golf cart service to the Rondovals would greatly enhance the guest experience. Having only one cart servicing that area resulted in long waits for transportation to and from restaurants. Additionally, increasing the number of bikes available would be appreciated, as there were times we had to make long walks back to our suite when transportation would have been preferred. Overall, the service—particularly from Charles—was exceptional, and with a few operational enhancements, the Butler experience at Sandals La Toc could be truly unmatched.

The airport lounge is basic, only beer/wine available. Ride from the airport was okay. It’s a winding road and I normally I can get sick but I didn’t this time. It’s not as bad as the reviews made out. You really don’t need to pay for transport. We had a Butler Oceanview room category RP1. The room had a jacuzzi tub on the balcony. Room was located on the 2nd floor. Requested a higher floor before arriving and filled out rooom mini bar and butler preferences. We did not get the high floor or the preferences for the mini bar or snacks. We reported that the air conditioner wasn’t cooling and they did come work on it. But it doesn’t go below 69. When I mentioned we liked sweets/chocolates, we were told that they had to be purchased at the gift shop. I saw on the last night a great sampling of chocolate balls/sweets at the lobby front desk for anyone to take. Our butlers could have given us that at anytime that I brought it up. Only seemed that the focus was on what was in the menu. Asked for sparkling wine a bunch of times. Was told they didn’t have it at first. After about 3 times saying it, we got it in the room. One dinner reservation was not reflected at the right time at Pitons we were told by the hostess. Sent us to the bar to wait. Drinks at this bar were very heavy in the alcohol and I really didn’t enjoy drinking them. But service was friendly and we had a great time dancing to the music provided with other guests. Lots of fun. Find out what the entertainment is and go for that. Our butler did show us she made or dinner reservation correctly at Pitons. But the hostess at the door didn’t seem to understand. Cricketers pub was too loud and busy. We did get some yummy food for takeout one night. That was good. Pizza at Bella Napoli was average. One day I was told in the afternoon they were out of mozzarella and had to get some. Neptunes was good for a sit down lunch by the beach. Service was a bit slow. La Toc was good. Soy was exceptional with food and drinks. I had my favorite cocktail at Soys for the entire week. I could go on and on about the food at Soy. Just go you’ll like it. Kimonos was fun even though we only had one other couple. The server was very good and put on a fabulous show. Would have liked to have another seafood option to choose from. Breakfast at Armando’s was my preference, menu choices were really good. But expect a wait and slow service. But they were friendly. We didn’t mind since the breakfast was so good. Buffet was average with options. Did get turned off seeing flies in some of the items. Went by one day and got a few lunch snacks for by the pool. Buccans was fun but my husband and I couldn’t hear what was announced in the middle of the room. We missed announcements about the food. A cordless microphone would solve this problem. My favorite meal was at the Halcyon resort at Kelly’s Dockside. Fantastic options, service and ambiance. We had our honeymoon 30 years ago at the Grande. So we went back for the pool and dinner one day. The food, service and ambiance eating by the water was really nice. Recommend going to Gordon’s on the Pier and Kelly’s Dockside over La Toc. Have to say that there was a dramatic difference in service at the pool and bar by the beach from La Toc to the Grande. This is where La Toc shined to me. The pool bar and swim up bar service was delivered in a friendly professional way. We even got service at our pool chairs as servers went by at La Toc. This was not the case at the Grande swim up and pool bar. Only one bartender working a very busy swim up bar. Gave up and went to the beachside bar and can describe it as rude. I was by myself and patiently waited. But no servers there would make eye contact or look at your face. Acted like it was a bother. The man next to me was laughed at by the bartender. And the man noticed it. Back to our room and mini bar. We had to request several times for mini bar and snacks. Butlers had a nice in personality. They did set up a special lunch for us after we told them about a few things that disappointed us. We appreciated this. Just felt we had to keep asking. Service was good in restaurants except for an evening meal at the restaurant off the lobby called the Pavilion. Just skip this one. It was sad to witness the waitresses smile and laugh with each other then turn with a not so friendly face to the guests. I wish we could have been part of their smiles. Beach was lovely and swimmable. This was a really good thing for me as I like calm water. I think it can change with the weather but it was either a green or yellow flag the entire week. Main pool was almost impossible to get a chair. This is where you go to save a seat at 6am because you want the party and crowd. The butlers did save us a wonderful poolside chair with drinks at the sunset pool. Wished we would have done that more looking back. Swim up pool bar was great there also. Butler reserved beachside clamshell with cooler for us and that was fantastic. Butler brought us lunch when we ordered it. One day the butler did show up with a surprise drink at our clamshell which I loved that level of service. I also loved the fact that they supplied a whole bottle of wine when you asked for wine in the cooler. We had a nice time at the resort but would have liked a little bit more from the resort overall for what the price was. The grounds were beautiful and we didn’t mind waiting for the golf cart from the butlers up the hill. Unless you’re an Olympian don’t try and walk up that steep hill. I wouldn’t reserve a room without a butler at this resort for that reason. And you’ll need that ride if you don’t have a room on top Of that hill for the good breakfast at Armondos. Room service was so so. You could order special thinks like the shrimp from your butler. But we’re told that dish and another seafood they would need 24 hours notice. Checkout was simple as we took care of the check the night before. We did deliver separate tips to each butler on separate envelopes with their names upon checkout. We tipped based on how many times they gave us service. That included if they gave us a ride in the golf cart, made reservations, reserved the beach clamshell/Sunset pool chairs. Or brought us a snack. We had 3 butlers but two of them were off the first few days. So we took that into consideration for their tip. Bring some cash for this. Or I believe you can charge it to your card. But I liked to ensure their name was on it. I’ve been a server and worked at hotels so I am a generous tipper. I also handed my housekeeper a tip the day before we left as she did a great job keeping up with the room. Aside from the stopper for the balcony tub going missing after she cleaned it the first day. Ask for your butler to set up the tub for you that was fabulous.

Location: 1 hour transfer from airport to resort via winding, undulating road. Could induce travel sickness. In a quite area with good beach but shelves steeply & can lead to very choppy waters, removing watersport activities. Hilly away from main pool area, so mobility issues could be a problem. Accomodation: Pitons Oceanview with Private Sundeck. Was ok but electic power outlets in strange locations & refreshments not always replenished daily (As stated) Balcony was not clean on arrival. In need of updating throughout! Requested alternative but non available. Unlit (Due to a fault) steep steps to access accomodation. F&B: Food was of a good standard throughout the complex & bars were active with good staff but generally over-run. That said, we did have to complain to Guest services for the first 4 days for different issues, which they did try to fix. DISLIKES: The transfer, as previously mentioned. The resort seemed to be full with minimum staff, trying to make the best for residents but sometimes fell short frequently. Accomodation requires updating. Massive major issue that is never mentioned in the documentation or on arrival - Be prepared to rise at 0600 daily to ensuring a sunbed. Clients with Butler service stay in bed while the butlers reserve their sunbeds & usually appear around 10:30. Sandals states that they remove items from beds not occupied by 11:00. This was never witnessed. If you want a sunbed, be prepared to get up early or pay extra for butler service. We will not be using Sandals again & we have tried 3 different resorts previously.

My husband and I stayed at this resort for our honeymoon, and we had such a great time. The rooms were beautiful, and our butlers (Charles, Kalan, Gasper) were top tier. They made our trip so much more fun. They handled reservations, dinner, and excursions and made sure we felt comfortable. I would strongly recommend staying here with these butlers too!

My wife and I came for our honeymoon. The butlers (Charles, Kalan and Gasper) were amazing!! We will be doing butler service again! Room was amazing. Would 10/10 recommend!