Sandals Regency La Toc

We have just returned from almost 2 weeks at Sandals Resort La Toc. We stayed in Room 900 Our room was a Rondoval Butler Room I believe (RPP) is the Sandals code and in shifts we had 3 butlers taking care of us. This is a truly honest opinion and a pinch of advice to any fellow travellers thinking of going particularly any UK travellers who like us may be nervous of butler service, the dos and don’t if you like. So we arrived on Saturday 26th September 2026 and the check in process was excellent, within 30 minutes we were in our room. There were a number of restaurants at the hotel and we used a few of them, with differing results. For breakfast we typically used the Pavilion restaurant and while Audrey the manager was exceptional, one or two of the ladies seating us were a tad abrupt. I will say for a buffet breakfast why you need to wait to be seated is particularly strange but they were passionate about you not getting a table yourself. The food here was decent, typical of a buffet breakfast with an egg station for omelettes, poached eggs etc. The choices were the same each morning, but to be fair it’s breakfast so variety isn’t the key. We visited Kimonos (Teppanyaki) restaurant on a few occasions, this was excellent, decent food and of course the obligatory show from the chefs. The signature cocktail in here was also excellent. We visited Armandos Italian restaurant and to be entirely honest it was okay, the quality wasn’t exceptional and it was an okay Italian meal which was actually quite disappointing. The Cricketers “pub” was fun, the food was actually pretty decent however the Guinness was truly awful but the locals seem to love it. The service in here was very friendly and welcoming. We also booked dining on the beach one evening and while it wasn’t actually on the beach due to choppy seas, it was in an adjacent cabana, the food for this meal was excellent, the service was excellent. My view of the food at Sandals Regency La Toc was decent not of a massively high standard but perfectly adequate. We went on multiple trips including piloting a RIB with powered snorkelling which was excellent, horse riding which was fantastic, buggy drives which was exceptional, we visited Hotel Chocolat, the mud baths and waterfall which again was incredible, finally we did take a Catamaran ride too which was boisterous and pretty uncomfortable but all in all (trips reviewed separately) the trips we went on were magnificent and were well organised by Sandals, thank you. Now on to our butlers, as I said we had 3 during our stay, Fern, Charles & Kyle. They were all extremely friendly and were happy to set up beach chairs and drinks for us, take us up to the restaurants, bring us back, bring us room service and below I will list the things we asked for as UK visitors we struggle at times with what you can expect and ask for so hope the list below helps. While all 3 of our butlers were great, Charles was just a different league to any of the others, he brought us food and drinks without asking and always announced himself with his friendly “butler” at the top of his lungs whenever he entered our room, his friendly persona, energy and smile were incredible he genuinely made our holiday so special. He thought of things way before us, so he’d bring us cocktails even before we knew we wanted one. Sandals, if you read this, Charles is a credit to your hotel, Fern & Kyle too. In terms of the butler service, you are supplied with a phone, from which you can text or call your butlers. Every morning you get a message from whoever is on duty in the morning asking what you need that day. UK guests, for example things we asked of our butlers: Steam a particular birthday dress for my wife. Save us seats on the beach with a cooler box of drinks. Bring us lunch while on the beach. Book us dinner reservations sometimes last minute due to plans changing. During some poor weather we had room service so they brought food from a couple of different restaurants for us. Ran my wife a bath on her birthday. Take us and pick us up from some resort restaurants (incredibly steep hills). Bring us additional hangers for clothing. I organised flowers and a cake for my wife’s birthday (chargeable of course). Take us up to Sunset Bluff for a sunset picture. Charles brought us pizzas, snacks and cocktails without asking. We had read that the butler would unpack your cases and pack your cases, I’ll be honest we didn’t ask for this and it wasn’t offered. I think the room we were in was modern and well presented but having been in another room on departure day, I think some of the rooms, the surrounding areas are a little tired but again the people make up for any shortcomings of the hotel. We had some photographs taken while at our candlelight dinner, there were 10 in all and yes of course we purchased them but I felt $240 for 10 digital prints, 2 physical prints and a photo frame (the physical photos & frame were unwanted really) was expensive but again, your on holiday so you feel obliged to purchase. My wife used the Red Lane Spa while at the hotel, from memory it was $240 for 120 minutes but this is entirely from memory so maybe slightly different. The cost is low but at checkout you are charged local St Lucia tax for each day of your holiday, like I say it is a low cost $2 per day. Tipping at Sandals isn’t allowed with the exception of the spa team and butlers, however whenever you go on trips, tipping of drivers, trip organisers and staff is encouraged. St Lucia as an island was remarkable, but what stood out head and shoulders above other holiday destinations were the people, their friendly nature and hospitality was extraordinary. All in all a truly incredible holiday, we absolutely loved it and will I am sure be back to St Lucia and will love to have Charles, Fern & Kyle’s as our butlers again.

Myers and Stacey were Incredible at hibachi. We loved having them at dinner and they kept the whole night entertaining. We loved them!

Had our honeymoon stay at Sandals Regency La Toc with the Butler Rondoval stay. Could not be more happy and blown away with the butler service and accommodations. Butlers went above and beyond with meeting requests, supplying drinks / food, making reservations, shuttling us to dinner and events, etc. Rondoval building was secluded, clean, and very nice. Charles always had a smile on his face and was very excited to serve us. Fern and Kyle drove us sat us at dinner making sure we had drinks and a seat. Fern also put our name in early if there was any wait times to cut down our wait time. Overall a great experience and could not recommend these butlers enough.

Very good experience at Kimonos, Jean Claude was excellent and hilarious.

Dear gentle reader, this was the trip I planned for our 20th anniversary. I booked our very first trip to Sandals and our first trip to beautiful St Lucia. We stayed at a Rondoval Sky Villa from Oct 2-10. These villas are butler suites. We didn't know what to expect for our first butler experience beyond what we saw on You Tube. But those videos were a pale, pale shadow of what to expect. Our three butler team, Charles, Kyle and Fern, took the absolutely most amazing care of us. We did not have a care or concern to wo worry about. They took care of everything for us, anticipated our needs, and we're always ready, willing, able, and happy to take care of in an exceptional way. All future trips where we butler service will all pale in comparison to the kindness, care and attention these three wonderful people showed us. I'd you ever want to go to a Sandals and want to splurge on a butler suite, beg, borrow, steal, bribe, do whatever you can to get Charles and his team as your butlers. The entire staff here is so nice, so pleasant, so helpful, so personable and accommodating. We wish we had the lifestyle of the rich and famous because we would just start living her full time. Big shout out to Audrey, the hotel manager. She is a kind and pleasant person who took personal interest in my wife and me every time we were in the lobby. I cannot speak highly enough of this place. Come and be amazed.