Sandals Regency La Toc

Let me start by saying, we’re not big moaners; we usually look for the positives and go with it, but even we had a sense of humour failure at Sandals. And we were not alone – there were a lot of very frustrated and disappointed guests there. Four of us spent the first week of our holiday B&B in Grenada, which was amazing, and our second week was meant to be one of luxury and relaxation at Sandals. The resort was packed. I think everyone who can no longer be accommodated in Jamaica has been redirected there. As a result, everything was overcapacity. It was more like an 18-30 holiday, packed in like sardines. Also, building work was going on the whole time whilst they reroofed the Pavilion, so had to listen to constant drilling and banging of hammers. Reading the reviews, I think there are definitely two levels of service. If you have a butler, then all is good, as they will make sure you don’t experience any of the below. If you haven't booked a butler service and can get your money back, I’d consider it, as you’ll def be staying ‘second class’. Sandals isn’t cheap, but I have had better service in a Travelodge. Interestingly, whilst you can access every other website on their Wi-Fi, TripAdvisor is blocked at Sandals La Toc. I guess they hope you won’t be bothered to give a bad review by the time you get home… What was wrong (the list is long – these are just a few examples). Sunbeds –. Now this wasn't typical sunbed wars with people putting out their towels because they wanted the ‘best seats’. If you wanted ANY sunbed, you had to get up early and claim it. To get 4 together, we had to get up at 5am, by 7am there were no beds to be had, and guests were saying they were having to put out towels on the beach. They actually dug up a flower bed by the pool (including uprooting palm trees) and covered it with stones to try and make more space for beds. One day, we went for lunch and were gone for less than an hour to find a couple on our friend's beds on our return. The couple (who we believed as they looked mortified) said they couldn’t find any beds, so the staff had removed our towels and had put our friend's book out on the floor, so it got ruined by the rain. Our room - Emerald Honeymoon Hideaway Grande Luxe, sounds nice, huh? In reality, it was by the compost heap (proudly signposted) and the car park where they dump stuff in. Used to come back to our hotel to the strong smell of cannabis, as I think that’s where all the gardeners used to hang out after shifts. There was nothing Grand or Luxe about it, and Hideaway just means far away from everything. Snorkelling – twice we booked in for the 7.30am snorkelling tour (meaning we had to get up at 6am to be ready and have breakfast before), for them to cancel once we turned up. First time, they told us it was a miscommunication/ computer glitch/ bad visibility, depending on who you spoke to. The second time it was because they had overbooked and gave priority to the divers. There were 9 of us there for snorkelling, and they even made us wait around for 30 minutes and only told us it was cancelled when we went to board the bus! They should have put a slip under our door the night before so we could have had a lie-in and have a leisurely breakfast, like you want to do on holiday. Check out – as we’d had a few issues, we had been offered free late check out (4pm). When we got to our room the night before there was a note saying we had to be out of our room at 11am, and we would be charged after that time. So we didn’t know what we were doing. Next morning, reception confirmed we did have a late check out, and ‘that letter was just standard’. So at 3 pm we walked up to our room (as the shuttle still hadn’t turned by after 10 min wait) to find our key card didn’t work. Had to walk back to reception who said we had to reactivate our keys. Why hadn't they told u this earlier? As a result, by the time we got back to our room we only had 30 mins to get showered and be out of there. Restaurants – Went to La Toc where the gents had to wear trousers. They showed us to a table where none of the air conditioning was working in that section, and the boys were getting really warm. They made a big deal of us asking to move to a part to the restaurant where the aircon was working, even though there were plenty of empty tables. Armandos – went there three times for breakfast. Each time we were first in line when they opened but once we were seated, they just seemed to ignore us and serve everyone else. People were finishing their breakfast before they even took an order for ours, so was over 45 mins before we ate. Pitons – so dark we had to use the lights on our phones to read the menu. Grumpiest waitress on the planet. What was good Share – she served drinks by the pool and was a ray of sunshine, even bringing over a bucket of beers for us when she discovered it was my other half’s birthday. Neptunes – again lovely staff in both the restaurant and the bar opposite. Was probably our favourite restaurant, mainly because of the setting by the beach Kimono & Buccan – both entertaining and interesting meals. The beach and sea – The water hammocks were a nice touch. Sea can get quite rough, but fun for wave jumping. There’s a great local guy on the beach who makes his living diving for sunglasses, as so many guests lose them in the waves (so don’t panic, he will find them!). The sunbeds, if you can get one, were also really comfy.

We had a great time at this resort! The staff were friendly and the resort was clean and beautiful! Travis and Shermina took great care of us throughout our stay and they went above and beyond to ensure we had everything we needed!

Enjoy our stay at Sandals Regency LaToc resort. The staff was very friendly, informative, and very attentive, especially Filius our server for many evenings.

The resort was beautiful, the Rondoval rooms are incredible. Our butler service was phenomenal! Considering coming back next year for our one year anniversary!

We had a blast!! Everyone on the staff was friendly and happy to carry on a conversation! It was never too rowdy, but there was always something to do. Loved meeting all the staff and exploring St.Lucia. The staff seemed genuinely happy to meet us and take care of everything we needed. Travis especially looked out for everything and guided us as needed!