Sandals Regency La Toc

From the moment we arrived at Sandals Regency La Toc, the warmth and professionalism of the staff set the tone for an unforgettable vacation. Every interaction was marked by genuine smiles, attentive service, and a clear commitment to making guests feel valued. A special mention goes to Travis, our concierge, whose dedication and attention to detail elevated our stay. He anticipated our needs, offered thoughtful recommendations, and ensured that every request was handled seamlessly. Travis embodies the spirit of hospitality that makes Sandals stand out. The SCUBA diving program was a highlight of our trip. The dive team was not only highly skilled and safety-conscious but also enthusiastic and encouraging, making each dive both exhilarating and comfortable. Whether exploring vibrant reefs or enjoying the camaraderie on the dive boat, the team’s professionalism and positive attitude made every underwater adventure memorable. Sandals Regency La Toc delivered on every promise of luxury and adventure. Between the world-class diving, the exceptional concierge service from Travis, and the outstanding staff across the board, this resort truly sets the standard for Caribbean hospitality. We left with incredible memories and a strong desire to return.

This was our very first trip to St. Lucia, booked through Sandals, and it couldn’t have been more memorable. At this all‑inclusive resort, my husband and I enjoyed three scuba dives, snorkeling adventures, and plenty of relaxing time by the pools. The best part? Traveling at this time of year meant the resort wasn’t crowded, so we often had the pool, jacuzzi, and even the dive master (Bonnie) practically to ourselves. fyi this is my third time diving and Bonie made sure he kept a closer eye on me which meant the world to me since I was a bit nervous at first. One tip for future visitors: make your restaurant and water‑sports reservations before arriving. We were lucky, but you may not get the same availability we did. From the moment we arrived, we were greeted by Travis (the one with the cool bow ties) who truly made our stay special. Since scuba reservations must be made the day before, and we arrived around 6 p.m. after the water‑sports desk had closed, Travis advised us to head over early the next morning (7:30 a.m.) to see if we could be added to the dive list. Thanks to him, we didn’t miss out two dives! Dining was another highlight. We hadn’t booked ahead, so when we tried for Kimonos, there was no availability. Travis suggested we stop by the restaurant and ask to be placed on the waiting list. After about 20 minutes (while we enjoyed sushi as an appetizer) a staff member came to let us know two seats had opened up. It was fantastic! Because calories don’t count on vacation, we indulged in two dinners, sushi and slushees more than once, and Travis kept giving us great ideas for where to eat and what to try. Without him, we might have missed out on scuba one day or that amazing dinner at Kimonos. All the food was excellent, but our favorites were Kimonos, Pitons, and the pizza spot. Between the great meals and the incredible marine life, we were in paradise. We’ve already booked our next Sandals adventure, and we hope you’re as lucky as we were to have Travis looking out for you. He went above and beyond even though we didn’t have the butler service add on.

Kimonos was amazing! Food is the best on the resort! Book 3 days per week!! Jeanclaude was an amazing hibachi chef and very funny. Highly recommend.

We’ve stayed at several Sandals resorts over the years, so we arrived in St. Lucia regency La toc expecting the usual high standard that normally justifies the premium price. This trip was extremely expensive, and sadly, it fell far short of the Sandals experience we’ve come to know and trust. For the cost, we expected something special but we got instead was a stay that left us feeling disappointed, frustrated, and genuinely let down and certain that we will not be loyal to the sandals brand in future as something is clearly amiss with the management and wouldn’t risk this at other resorts. I’m not just talking a Few bad experiences, but consistently poor and rude service to the point where anything good surprises us. I am also shocked to see so many positive reviews as we spoke to so many that echo the sentiments of this review. Positives To be fair, the resort itself is beautiful: • Very clean throughout • Immaculately maintained gardens • A gorgeous stretch of beach Those elements were exactly what we hoped for. But the service which is normally Sandals’ strongest asset simply wasn’t there. Negatives When you first arrive the reception team sing a great welcome song which really started everything off on a high. Unfortunately this was the most enthusiasm we saw throughout our stay and the positives ended there. The biggest issue was the overall attitude of the staff. Many were shockingly rude, consistently miserable, and at times downright rude. It created an uncomfortable atmosphere that felt entirely out of character for a Sandals property. We also noted a distinct lack of staff suggesting recruitment issues. No designated maitre de at restaurant, and often the same member of staff serving most of the restaurant as well as taking orders and topping up drinks. Sometimes we would wait 30/40 minutes for a drink or for our order to be taken. It’s hard not to conclude that something is going seriously wrong with management, because the negativity was widespread and not just a few isolated interactions. Similarly to this in the mornings for breakfast there were often huge queues with no staff present to manage this. Very cheap all inclusive vibes. Another pretty gross factor is that lots of the restaurants smelt. And I mean like really smelt of feet and sweat. Biggest culprit was herbies bar which was actually unbearable and the inside of armandos restaurant . Our biggest irk was that There weren’t nearly enough sunbeds, leading to daily “sunbed wars” at the crack of dawn. For the price we paid, scrambling for a place to sit every morning felt ridiculous. Having to set an alarm to get somewhere to sit for the day at a 5* resort is just totally not acceptable. Most of the beds are actually taken by the butlers and then half don’t get used all day. We were even asked to leave dinner one night as soon as we had finished our dessert because the restaurant had overbooked, with no warning whatsoever. Had this been explained to us beforehand we would have understood, however The way it was handled was abrupt and unprofessional. again, not what you expect from a premium resort. When we brought our concerns to management and later to Sandals customer service, the lack of care was honestly stunning. One manager did listen and did his best to help us out by helping with sunbeds which was much appreciated but it got to a point where whatever we said it clearly wasn’t going to improve the stay and the service provided. Interestingly trip advisor is blocked on the resort WiFi but talking to other guests everyone shared the same views as us. At checkout no one asked us how our stay was either. Very telling! Sandals may respond to this review and say how seriously they take it but they should check their inbox for my unanswered email first as this was sent at the beginning of our stay and I am yet to receive a response. The food, which is again usually a highlight of Sandals was inconsistent. A few meals were decent, but many were flat-out average. Twice we were served steaks where the server didn’t know which one was which. The first time we were asked to cut into them so she could figure it out; the second time she simply asked us to check ourselves. For a resort at this price point, that’s unacceptable. In addition, a dress code is prescribed but not enforced. Such a shame as we always stick to it but other couples turn up looking like they’ve just come from a sports game, or still in swimwear. Hardly a premium experience. Upon checkout we were given a room to change in, but it wasn’t turned around from the people before us and was pretty gross. Just another thing to leave us leaving the trip feeling upset. Staff Who Still Deserve Credit Despite the issues, a handful of staff stood out for all the right reasons, and they deserve recognition. Most notably, the sushi team— chefs Rinante and Richard, waiter Peter and manager Michael. They were exceptional. Their food was consistently good, but what really set them apart was their warmth and genuine kindness. In a resort where most interactions felt strained or unpleasant, the sushi bar became our safe haven. We kept going back because their service was actually lovely, and they made us feel welcome every single time. They truly carried the experience and gave us the holiday feeling. Sad that it was only here we experienced it. Other staff members who were a credit to Sandals included: • Manuel (Reception) • The wonderfully friendly bus drivers • Eva (Club Sandals) • Krystal (Reception) • Melanie (Pitons & Buccann) Overall, a few standout staff and the beautiful grounds weren’t enough to justify the cost of this trip. For a resort at this price level, the service should shine, not collapse. I would say for anyone who has booked and can’t cancel consider upgrading to the butler suites as these seem to be the only guests who are looked after and don’t have to deal with rude staff and fighting for a sunbed on a daily basis. Until the deeper issues with management and staff morale are addressed, we couldn’t recommend this property, and we wouldn’t return. I would highly dissuade anyone from rushing to this place and suspect that any positive reviews are mainly from the rude clientele.

The staff was amazing. The food was awesome. Loved the hibachi restaurant and wonderful chef Jean Claude. Sunset views were remarkable.