Sandals Regency La Toc

Dear Sandals Customer Relations, I am currently staying at Sandals Regency La Toc with my wife, and I wanted to bring several concerns to your attention while we are still at the resort. This is my third Sandals vacation. I have previously stayed at Sandals resorts in Barbados and Jamaica, and both experiences were outstanding. Those excellent stays were the reason we chose Sandals again for this trip. Unfortunately, this stay has not met the level of service we expected. When my wife originally booked this vacation through Sandals, we were told we would have an ocean-view room located in a quiet area of the resort. Instead, we were initially placed in a pool-view room in a very noisy area, which was not what had been represented to us when the vacation was sold. After raising this concern with management, we were moved into a Club-level room, which we appreciated and which helped improve the situation. However, this was not the room category we originally booked or expected based on what had been described to us at the time of purchase. Another concern is the pricing difference compared with other guests. My wife and I paid approximately $13,500 USD for this two-week stay. Friends of ours from Britain staying at the same resort paid approximately $10,200 USD for the same two-week period. It is also worth noting that this is their first Sandals vacation, whereas this is my third stay with Sandals. Despite paying about $3,300 less, their accommodations were significantly upgraded. During their first week they were placed in a top-floor ocean-view room with a private pool on the balcony, and for their second week they were moved into a Butler-service suite. It is difficult to understand why we paid considerably more yet initially received a lower category room and service. In addition to the room and pricing concerns, we have experienced several service issues during our stay: • When we arrived, our room was not properly prepared, and the beds had not been made until we complained. • The refrigerator was not stocked with water until we raised the issue. • On one evening at dinner we stood waiting in line behind several couples for quite some time while the host walked around pouring wine and chatting with other guests rather than seating those who had been waiting.quiet area we got a loud area with the pool These are basic service expectations that unfortunately have not been met, and they reflect a level of service far below what we experienced at other Sandals resorts. I would also like to mention that on two occasions after dining on seafood at the resort, I experienced severe diarrhea the following morning. While I cannot say with certainty whether this was related to the food or simply my own reaction, it has been concerning enough that I have decided to avoid seafood for the remainder of the trip. We chose Sandals again because of the excellent experiences we previously had. However, unless these concerns are addressed, it will be difficult for us to justify returning for another Sandals vacation in the future. We are staying at the resort until March 16, and as repeat Sandals guests we would much prefer to resolve these concerns while we are still here rather than feel the need to post about them publicly after our trip. Thank you for your attention, and I hope these issues can be reviewed.

La Toc is a beautiful resort in St. Lucia. Overall, the resort is very clean and the grounds are well taken care of. Unfortunately, it rained on & off, so the ocean had a red flag while we were there. I definitely recommend the Red Lane Spa. We had a couples massage & pedicure with Prenchette & Chantal. It was by far the best massage ever. I have no words! Prenchette & Renata did the pedicures, and it was amazing. This spa day was magical. Olivia did a wash & blow dry for pictures and she did an amazing job! Our goal was to rest, relax & recharge on this trip, and we did just that. Our room was upgraded to a 2-floor villa type room, which was so petty. It was set up on the hillside, so we had an amazing view of the beach and ocean. The porch was a great place to have our morning coffee. This trip was worth the money we spent, and I recommend going at least 1 time.

My wife and I got married here on 3/5/26. The staff across the resort were amazing and we had the best butlers Gemma, Skylar, and Shanna. Waynedell was the best photographer. I would recommend this resort to any couple. Amazing teamwork from butlers staff to assist in setting up excursions. Definitely recommend the helicopter ride to and from the resort as well. Ask your butlers to assist with reservations for dinners at night.

Absolutely loved our stay at La toc! Everyone we encountered was amazing, kind and always HAPPY! They genuinely want to make sure you are having the time of your life. We had an incredible experience at the hibachi restaurant. Jean-Claude was hilarious, personable, and made us laugh the entire time. We came into our 9pm reservation exhausted and while we waited to be sat we considered just going back and ordering room service but so glad we did not! He made it worth it! One of the highlights from our stay. Another shout out to our massage therapist, Olivia & Trish - our couples massage was 100/10! The best massage I’ve ever had and really kept our massage very romantic for us. We considered a second but time did not allow! We also did a hired a driver for the day from island routes for the waterfall and mud baths! Must do! He stopped at peak areas along the drive and took all of our photos. He escorted us to all the stops using our phones to take video and pictures so we could have those memories! We stayed in a newly renovated room! No complaints!

1st time at a Sandals resort - although 6th Caribbean country visited Started well once through security taken to a Sandals room where refreshments are offered Before transfer to hotel- - no fault of Sandals but a horrible long transfer on twisting roads - about 75min - coming back even worse 90 min Arrived at Sandals to lovely welcome and taken to room We had no interest in Butler service as we like to do a few things ourselves - but became quite evident throughout holiday that they get treated better Our room was spacious and clean with free mini bar etc which was nice Maid service was up and down- one day we got missed altogether and had to call a few times as tea coffee not topped up - once you call you get good service Swimming pools were nice although not overly warm ( ocean was warmer ) The beach was nice and sandy although the sea was rough at times ( 2 days red flag) Entertainment team worked hard and lots different things on - bar staff very hard working and pleasant 10 restaurants to choose from but you have to book some of these ( we booked on 1st day and still 3 we couldn’t get into ) - we found food quality good and our favourite being the French restaurant Entertainment at night was ok but nowhere to sit as no chairs - they have a amphitheatre but this wasn’t in use ( surely this is the busiest time ) ? Took one catamaran trip- booked through the hotel which was superb although you have to sign a lot of waivers as Sandals won’t be associated with the company , Overall had a lovely holiday- the majority of staff were fabulous and very friendly - think for the price you pay was expecting more - we visited sister hotel the grand and thought that was a step up, 3 main concerns Sun lounger situation was a joke 6am in morning 95 percent beds are gone- at least another 100 beds are needed Nowhere to sit in evenings My partner had a fall on 1st day where this is a small slope near jacuzzi - hotel knows about this but there are no warning signs up when there should be