Sandals Regency La Toc

We recently stayed at this Sandals resort to celebrate our 20-year wedding anniversary, and unfortunately, the experience fell well below the Sandals standard we’ve come to expect as club members of over 10 years. We arrived at the airport around 2:15 PM on November 18, 2025, after a long flight, only to experience a transportation delay of over two hours before reaching the resort. I would strongly recommend private transportation to avoid this issue. Upon arrival, we were told our room was not ready, which was disappointing given the occasion. By the time we finally received our room—after sunset—we had already missed the Neptune’s Lawn dinner, which we had RSVP’d for and which was for select members. Most restaurants were also closed or fully booked by that point. Our first room (Room 107) had visible maintenance issues, including a broken lamp and damaged table, both of which posed potential safety concerns. Room service was consistently problematic. We had confirmed breakfast room service for 7:30 AM on November 19 (our anniversary morning). When it didn’t arrive, we called at 8:00 AM and were told they were backed up. The food arrived around 8:15 AM, but it was cold and unacceptable. Another room service order later in the stay was quoted at 15 minutes and took over an hour. We were also not provided with any itinerary, activity schedule, or resort map upon arrival. While a QR code was available, it offered very limited information. We had to go back to the concierge desk just to understand what activities and dining options were available. On November 21, we transferred to a second room with a balcony soaker tub, which had been arranged with our original reservation. However, there were no clear instructions on luggage handling or the transfer process. We were told the room would be ready after 3:00 PM, but it wasn’t available until 5:50 PM, causing us to miss plans to attend a local street party. Unfortunately, the second room also had issues. The curtains did not operate properly, and the balcony drapes were stained and showed signs of rust, mildew, and mold, clearly needing replacement. Throughout the stay, it felt as though staff communication and coordination were lacking. The one bright spot was Latoc, where the management, staff, and food were truly excellent and reflected the level of service we expect from Sandals. Overall, this stay did not reflect the premium, top-tier Sandals experience we have consistently enjoyed in the past. Given that this was a milestone anniversary trip, the repeated delays, missed experiences, and room issues were especially disappointing.

Myers at Kimonos was a great chef and very fun. Joan and Sheldon at the bar was wonderful and can get you right. Wonderful people and a great place.

Our stay at Sandals Regency La Toc in St. Lucia has been nothing short of amazing. We came here for our honeymoon and have had the best time—so much fun, so many unforgettable memories, and truly a trip we’ll cherish forever. A huge shoutout to Travis (the bow tie man!), who made our experience even better. He went above and beyond to keep us up to date on local events and everything happening around the resort, and he always made sure we had exactly what we needed to have an incredible day. His energy, attentiveness, and genuine care really stood out and made us feel so welcome. This resort is an absolute must-visit, and we will definitely be coming back. Thank you, Sandals and Travis, for an unforgettable honeymoon! 🌴✨

Trip of a Lifetime! Celebrated our 40th Anniversary and it couldn't have been better. Even with a "rain out day", it was incredible. Great service! Beautiful surroundings. Clean, perfect accommodations. We had butler service which literally meant anything we asked for was given with a smile and in a timely manner. Best trip ever!

My husband and I had a wonderful time! We came for our honeymoon and stayed in the round room with the private pool and rooftop area. We had butler service, and Charles was exceptional. Everything about the resort was relaxing and excellent. Only complaint is the bed/pillows, and noise from animals early in the morning. If you bring your own sleep mask, pillow, and earplugs- you’re golden. Also, don’t forget bug spray! Not much in terms of entertainment or games during the day, but always a band or good music at night, which is what we like! Another tip- call the butlers when you need something, texting it is not as efficient. We came when they had a beach party for Christmas and it was so fun and the food was great. Overall, very impressed with the food at Sandals. Best all inclusive food I’ve had! Would definitely come back!