Sandals Regency La Toc

We went to Kimonos restaurant for some hibachi food and our chef Jean Claude was amazing! It was by far our favorite dinner!

Myers was a fantastic chef! Cooked everything amazing!

My husband and I recently stayed at Sandals Regency La Toc and spent approximately $11,000 on our vacation, including a Rondoval with Butler Elite service. I really wanted to love this resort, but unfortunately, our overall experience did not come close to what I expected for the price. I understand that no vacation is perfect. If we had experienced one or two minor inconveniences, I wouldn't be writing this review. The problem was the sheer number of issues throughout our stay. SERVICE & ENTERTAINMENT Late-night room service never arrived on two separate nights. Lunch delivery took approximately 90 minutes. My salmon at Armando's was so overcooked I needed a steak knife to cut it. Numerous scheduled activities were canceled. The Sandals app directed us to the wrong location for karaoke, and after finally figuring out where it was supposed to be, we learned it had been canceled anyway. The Sunset Bluff Pool had no music because the speakers were broken. One night, we arrived at the Cricketeer's at 9:45 PM for a DJ scheduled from 10 PM–midnight. He didn't begin until approximately 11:10 and attempted to stop around 11:37, telling us he was tired because he had worked all day. Another guest actually gave him $20 to convince him to continue playing. BUTLER ELITE EXPERIENCE This was one of our biggest disappointments. As first-time Sandals guests, we didn't know everything our Butler Elite service included. Nobody explained that our butlers could reserve pool chairs, have a cooler stocked with water, soda and beer waiting for us, or serve us lunch poolside. We didn't discover these services until our last pool day. We paid a premium for Butler Elite but missed out on these amenities for almost our entire vacation simply because nobody explained or offered them. Before booking, I also informed Sandals that I needed later dinner reservations because of a medical condition requiring me to space my meals throughout the day. Despite this, several dinners were scheduled around 5 PM, leaving us trying to rearrange reservations after arriving. One evening, our butler specifically instructed us to meet him outside Buccan before dinner. He never showed up. We eventually went inside ourselves, and he didn't arrive until we were already eating our soup. RONDOVAL/AIR CONDITIONING After returning from an excursion, our Rondoval was 82 degrees and quickly climbed to 85 degrees after the A/C stopped working. It took approximately two hours to repair. I checked the A/C filter, and it was covered in dust and dirt. Our butlers brought us a fan, which we appreciated, but it took the rest of the evening for the room to become comfortable again. This was not what I expected from premium accommodations at this price point. TRANSPORTATION The Sandals shuttle from the airport took approximately 1½ hours. The A/C barely worked, and the driving made me so nauseated that it affected my first day at the resort. Because of that experience, I requested a helicopter transfer back to the airport. On Tuesday, our butler told us it had been arranged and even gave us instructions for departure day. The DAY BEFORE we left, we were informed that the helicopter had never actually been booked. By then, there was no longer availability. To be fair, the Butler Supervisor responded to our complaint by arranging a complimentary private car to the airport. I appreciated that effort, but it was still extremely disappointing to spend several days believing our helicopter transfer was confirmed only to discover at the last minute that it had never been booked. MOST CONCERNING: MY FOOD ALLERGY This was the issue that bothered me the most. At La Toc Restaurant, our server specifically asked about food allergies. I told her I am allergic to kidney beans and watched her write it down. I ordered the duck. When it arrived, I happened to lift the duck and noticed several different white beans underneath it. One looked like a white kidney bean, so I asked our server whether it was. She said she didn't know and went to check. The next thing I knew, the restaurant manager came to our table, removed my plate and told me, "Do not eat that." Thankfully, I had checked before eating it. I ordered the Seafood Bowl instead, which was actually delicious, but my husband ate his meal while I waited for mine to be prepared so his food wouldn't get cold. We ended up eating at different times during what should have been one of our nicer dinners. What disappointed me even more was Sandals' response after I complained. Their written response stated that their investigation found no reports indicating that I was served or consumed an allergen and that there was no evidence I suffered an allergic reaction. I never claimed I suffered an allergic reaction. Thankfully, I DIDN'T. My concern was that I specifically disclosed my kidney bean allergy, questioned an ingredient on the meal I was served, and the restaurant manager subsequently removed my plate and told me not to eat it. The fact that I caught the potential problem before eating it should not make the incident insignificant. SANDALS' RESPONSE TO OUR COMPLAINT I tried to resolve these concerns directly with Sandals before posting public reviews because I genuinely wanted to give the company an opportunity to make things right. Sandals offered us 25,000 Sandals Select loyalty points (approximately $750 in value). However, accepting the points required signing a Compromise Agreement/NDA. After spending approximately $11,000 and having this experience, I honestly don't know whether we will ever stay at another Sandals resort. Therefore, loyalty points have very little value to me, and I was not willing to give up my ability to honestly discuss our experience in exchange for points I may never use. I asked Sandals instead to consider crediting the $1,387.37 we additionally spent at the resort on spa services and excursions, or offering a complimentary future stay that would give Sandals an opportunity to provide the luxury experience we originally expected. They declined. I want to be fair: not everything about our vacation was bad. The property itself is beautiful, we had some enjoyable moments, the Seafood Bowl at La Toc was excellent, and there were employees who genuinely tried to help. I particularly appreciated the Butler Supervisor arranging the private transportation after the helicopter mistake. But when you're spending approximately $11,000 for a luxury Butler vacation, service, communication and attention to detail matter. It wasn't one bad meal, one broken A/C, one missed activity, or one Butler mistake. It was the accumulation of problems throughout the vacation that made us feel we simply did not receive the experience we paid for. After attempting to resolve our concerns privately with Sandals and receiving no resolution I was willing to accept in exchange for signing an agreement restricting my ability to discuss the experience, I decided other travelers deserved to know what happened. Would I spend $11,000 to stay here again? Unfortunately, no. If you're considering booking Butler Elite at Regency La Toc, I strongly recommend researching exactly what your Butler service includes and asking your butlers to go over every available service with you on your first day. We didn't know what we were missing until our vacation was almost over.

This was our first Sandals experience as well as our first time in St. Lucia. The La Toc staff were so friendly, with a special shout out to Travis. He truly made our stay special and his hospitality goes above and beyond. Our room was clean and always stocked with necessities and beverages. We had a nice ocean view and was a short walking distance to the pools and restaurants. Our room was quiet and peaceful at night. The food was great at all restaurants, but Soy and Buccan were our favorites! It was easy to reserve a table on the app or at the desk. We enjoyed a great massage at the spa, but they definitely try to upsell you. The spa employees as well as excursion salesman are likely to approach you while at the pool. The pools were clean, but it could occasionally be difficult to find a spot with any shade during peak times. The beach was easy to access and incredibly beautiful!

Nice new area of the resort. Nestaled in Love the Roundival Villa. The 3 butler's Charles, Kyle and Garvin was there every time he called with a smile on they face. Charles was on top of making sure we had cocktails and smooth and some more without us even calling asking for it. The room was outstanding it was round with the bed sitting in the middle of the room. Large soaking tub. Large shower and toilet on both sides of the tub. Tub and shower outside with private pool. My only complaint was the mattress was to firm which the did bring me a brand new mattress top. It helped a little but I had a spinal fusion yrs ago and I can't find any mattress to keep me out of pain. And Housekeeping could of did a better job with sweeping the Villas floor daily. They didn't. The food could have been better in the buffet. I didn't eat anything at the buffet. Hamburgers and fries from room service. And the pub 1 night. Last night we went to Gordon at a sister Resort for my husband birthday it was ok. Overall they food could have been better.