Sandals Regency La Toc

Our initial room in the main hotel was very disappointing, the corridors and approach were very old and tired and the balcony overlooked several roofs with the sea in the distance. The outside of the main building is very worn and run down. We had upgraded to Club with a sea view and tranquillity bath, so we were very disappointed. Celebrating my husband's decade birthday, I immediately decided to ask for a better room. The following morning, the manager, Mervin, was excellent and arranged for us to move to a ground floor room with direct access to the garden and sea beyond. Unfortunately we had another separate issue with this room. Jeneeta, head of guest services and Mervin realising we needed to be moved again due to a maintenance issue, promptly moved us to an exceptional suite, this was a stunning room with two large balconies, a lounge, large bedroom and private steps directly to the beach, all with beautiful views to the ocean. Despite our initial false start we went on to have a wonderful holiday. All of the staff were exceptional. As I say The general manager Mervin and head of Customer Services could not have done more for us. The restaurants were all good. The Sushi Bar was exceptional and the food at Le Toc (French) stood out as the best for quality. Suggestions for improvement would be to offer breakfast at Neptunes, lunch at Pitons and add more sun loungers outside Herbies. If you do not have a Butler it is hard to source sunbeds in the quieter areas, hence it would be good to have more in that area and to enjoy the early evening sun. Gardens and grounds are stunning and immaculate, and a credit to the team 👍 The rooms were kept very clean and we needed for nothing. We enjoyed returning to our room to find flowers 🌷 and towels shaped as swans or love messages. It was a lovely touch on a daily basis. We felt very spoilt after a disappointing start. Thankyou team Sandals.

It was an amazing experience. We stayed in the ronderful houses. Out butlers Charles, Kyle, Gavin were amazing!

Butler service - spectacular! Charles, Gavin, and Kyle were wonderful (give them a raise!!!) Chef Roder at the Soy sushi bar also spectacular. Resort was beautiful. Must stay! Ask for Butlers!

As always, Sandals resorts are beautiful! I would like to note that our room attendant, Shermina went above and beyond to make our stay especially lovely. She was so friendly and thoughtful. After our trip to the mud baths (one of the highlights of the trip) she had our outdoor tub filled with warm water and rose petals, so romantic and needed. We can’t say enough great things about Shermina 💕

ABSOLUTELY SUPERB! Beautiful location, hotel, food, and weather but the staff are what makes this the most perfect holiday and lifts Sandals to another level that other resorts can only aspire to: TRULY OUTSTANDING. Nothing is too much trouble and we felt completely cherished and spoilt. All the staff are wonderful but we must make special mention of our butlers - Jeanmal Demay and Densel Alcide- and also to David and Alissa (Butler Senior Management): 10/10 and then some! Special mention also to Thierry - Personal Trainer Extraordinaire - and to all the many staff who work tirelessly to ensure every guest feels special and treasured. The resort itself is stunning, excellent food- so much choice- and tonnes of activities. We loved playing Pickle Ball and using the gym but there so much more, including the trips. (Thank you Lou-Lou). Cannot recommend this resort enough and hope the staff read this. As Tina would say, 'YOU ARE THE SIMPLY THE BEST!"