Sandals Regency La Toc

Went to kimonos for the hibachi experience, 10/10 experience, would definitely recommend to anyone looking for restaurant recommendations . Myers and Naomi have been fantastic tonight, excellent service overall.

We went to the Kimonos restaurant and Regency La Toc in St Lucia. The food was excellent and very tasty. Our chef Myers was phenomenl. He cooked a great dinner and was very entertaining. He kept the songs flowing. He also made sure everyone had enough and cooked the beef to each person's desired tempature. Our server Naomi was incredibly attentife and made sure we had everything we need. Excellent service and great food.

Very good experience, we had a butler room, Gem and Claymar where amazing, Lerry and Casdandra the bartenders at the pavilion and main pool where awesome and looked after me and my wife all day. Location is stunning and the sea is lovely to swim and snorkel in. I scuba dived 3 times and the staff where awesome and always chose the best Spots. Our room was always cleaned and the bluff suite we had was spacious and had an amazing view.

We stayed at Sandals Regency La Toc for 15 nights to celebrate our 40th Wedding Anniversary in August 2026. We stayed in a Sunset Oceanview Bluff Millionaire Butler Villa with Private Pool Sanctuary for the first 7 nights and then moved to an Oceanfront Two-Story One Bedroom Butler Villa w/ Private Pool for the last 8 nights. We flew out from the UK on 3rd August and had originally booked a helicopter transfer as a special treat to speed up the transfer and get to the resort as quickly as possible to unwind after a long flight. Unfortunately, they were a helicopter short when we arrived and there was already a backlog of people waiting for the next helicopter, so it was clear we would be waiting for a considerable time. We spoke to the Sandals team at the airport to let them know we didn’t want the helicopter transfer any more. Within a few minutes they had kindly arranged a private transfer for us and just over 1 hour later we arrived at the resort, which we greatly appreciated. The resort itself is quite large and surprisingly hilly but there are regular transfers to help you navigate from one part to another. The beach is excellent and the sea was mostly calm apart from a couple of stormy days. We spent most of the time in our rooms choosing to relax in our pool area. The Sunset Oceanview Bluff Millionaire Butler Villa with Private Pool Sanctuary is their best room and is truly stunning with a pool and hot tub to enjoy. There’s a separate living room and bedroom and both have patio doors which you can open to enjoy the views. The only issue with this room was the steep hill being the only route in and out but the butlers are always on hand to take you up and down in a car. We moved to the Oceanfront Two-Story One Bedroom Butler Villa w/ Private Pool only because the previous room wasn’t available for the whole trip (there are only four in total). The room was on two floors, the front door, bedroom and toilet/shower area are on the top floor, with a living room downstairs which opens up (with patio doors as well) to an outdoor area with private pool and sun deck. Although there was no hot tub, we enjoyed the freedom of being able to leave our room without the need of a butler to pick us up. A larger pool is close by near Armando’s restaurant, but we preferred the peace and quiet of our own room and pool, enjoying the sun, reading, relaxing, soaking in the pool and watching the hummingbirds. Armando’s was our choice for breakfast most days given it was located close to our room and we prefer table service to buffet. We ate at most of the restaurants on site as well as visiting the other two Sandals resorts for dinner. La Toc, the French restaurant was our favourite, I thoroughly enjoyed the jerk chicken at Neptunes where we ate lunch most days, Kimonos was excellent and the view from here was spectacular. We also ate at Gordon’s pier restaurant at Grande St Lucian and Kelly’s dockside at Halcyon Beach. Although Sandals supply free coach transfers to the other resorts, if you are only going for dinner, bear in mind you may have to wait quite a while for the return as they only run every 2 hours. Finally, we wanted to say a big thank you to our Butlers, Sydney, Garvey and Roger. We have stayed in many different Sandals resorts before in rooms which have come with Butlers and have never been particularly impressed, but these guys were fantastic. They have all worked there for a considerable time and know all the tips and tricks to make your stay perfect. The Sunset Oceanview Bluff Millionaire Butler Villa with Private Pool Sanctuary was beautiful but only accessible up a steep hill which was too steep for my wife’s knees so the only way to leave was to phone the Butlers and ask for them to pick us up. We never had to wait more than 5 minutes the entire week whether we were heading out or back from breakfast, lunch or dinner. They were able to secure all the bookings we wanted and also organised some special romantic gestures which I won’t describe to avoid spoiling the surprise. They were able to source my wife’s favourite wine and perhaps most importantly they were three of the nicest guys you could wish to meet, nothing was too much trouble for them. They truly made our 40th wedding anniversary holiday a memorable experience and Sandals are very lucky to have them. Would we go back? The resort is crying out for a Butch’s steak restaurant (they have two in Barbados) and a patisserie where you can get coffee and ice cream. I believe there are some plans which may include this, if so, we would definitely return and probably plump for the Oceanfront Two-Story One Bedroom Butler Villa w/ Private Pool, the other non-negotiable would be to get the dream team of Sydney, Garvey and Roger! Off to Sandals in Jamaica in 2027, but after that we may return to St Lucia if those restaurants have been opened.

**Sandals La Toc – deeply disappointing stay, serious concerns and promises still unfulfilled** We booked Sandals La Toc expecting a luxury holiday. Instead, we experienced repeated problems with hygiene, food, staff conduct and maintenance, followed by promises of reimbursement that have still not been honoured since returning home. My wife is pregnant, and we are Muslim. Despite explaining our dietary requirements, these were repeatedly disregarded. At the omelette station, the same cooking surface and utensils were being used for plain omelettes and meat, including pork. When my wife raised this, there was no apparent effort to address her concerns. Even after management became involved and attempts were supposedly being made to put things right, **my wife was then served pork by a butler**. After everything we had already explained, this was particularly upsetting and destroyed our confidence that our concerns were being taken seriously. I also specifically ordered Heineken Zero and was served an alcoholic drink instead. We do not drink for religious reasons, so this was another serious failure. Staff called us “boring” for not drinking, despite us explaining that we are Muslim and my wife being visibly pregnant. **We also heard staff at SOY making racial remarks**, which we found offensive and completely unacceptable. Although some staff were pleasant, these experiences badly affected our stay. Food hygiene was another major concern. We saw flies and bugs landing and crawling on food, and birds eating from plates and food in the buffet area. We raised the insect issue with staff three times and were met with shrugs rather than meaningful action. We were initially placed in the wrong room and moved after complaining, only to find bugs throughout the replacement accommodation, including around the sink and next to the bed. We also saw cockroaches on multiple occasions during our stay. Building or renovation work directly below our accommodation produced strong paint or chemical smells, which made my pregnant wife feel sick. This was not the relaxing environment we had paid for. At Pavilion, we waited around an hour for dinner. When we spoke to the manager, there was no apology. The food arrived approximately ten minutes later, but the order was wrong. When it was brought out again, it was still wrong. Around four other tables were also complaining that evening. The sunbeds were visibly dirty, and multiple pieces of gym equipment were broken or unusable. A functioning gym was one of the reasons we chose this resort, so this was a real disappointment. We also found older TripAdvisor reviews mentioning similar gym problems, which made us question how long these issues had been left unresolved. **To be clear, we did ultimately stay at the resort because of what was offered to us in an attempt to put things right.** That does not mean the problems disappeared or that we were satisfied with our experience. Felius and Emma directly promised that we would be compensated for the Airbnb costs. We relied on that assurance when agreeing to stay. **Since landing back home, they have gone silent. We have received no reimbursement for the Airbnb, no refund and no resolution.** Being given assurances while at the resort, only to be left without a response afterwards, has made an already disappointing experience even worse. We gave Sandals La Toc opportunities to address our concerns. Some efforts were made, but serious failures continued, including my wife being served pork after our dietary requirements had already been raised. For a resort marketed as luxury, the experience fell far below our expectations. The hygiene concerns, disregard for our religious requirements, racial remarks and failure to follow through on direct promises mean we cannot recommend Sandals La Toc.