Sandals Regency La Toc

Bradley our shuttle driver was wonderful. Funny competent and really a great experiance.

This was our 2nd time staying at a Sandals resort. We stayed at Montego Bay 3 years ago. I know all vacations have their good and bad components, so here is my honest review: The good: The views are amazing! Absolutely stunning. The weather was in the 80's and sunny every single day. The sound of the ocean cannot be beat, as the resort is so close to the water. We loved the excursion to the volcano/hot springs/mud bath on the catamaran. Definitely a great experience. And despite not catching anything, my husband had a great time on the deep sea fishing excursion. This resort was also much quieter, which we liked. The bad: We booked a room with a private balcony and ocean view, which was important to us (20th wedding anniversary). When we were brought to our room, we immediately noticed the view of the ocean was completely blocked by several large trees. Even the staff who brought us to our room mentioned, "Those must come down." We requested a room change, as the view was not what we paid for. They did move us, however, we spend half of our first full day without access to our luggage, as they told us to pack it up and they would transfer it to our new room. We finally got in (they made us wait until actual check-in time, and even then we had to ask a couple times what the status of our new room was), and found the room to be exactly the same, minus the trees. That was great. Both rooms we were in could use some general updates. We also called looking for a room service menu, and were told that we didn't have a qualifying room for that. We assumed that would be a standard thing, so make sure you check your room amenities if that is important to you. One thing about our location was that despite being away from the main pool and noise (which was our preference), we did have a dog behind our building that barked incessantly, even during the night. I'm unsure if it was part of the property, or residential, as there was a fence dividing that yard from the back of the building. It was extremely disruptive. The food was average-certainly not anything amazing. Something else we noticed is that the staff at this resort is nowhere near as outgoing and friendly as they were in Jamaica. At the Montego Bay resort, any staff member you passed or came into contact with at least smiled and said hi, and many stopped to chat. There were even a few who knew our names by the time we left. At La Toc, most of the staff did not make eye contact, and certainly didn't go out of their way to strike up conversation. There were a few people who did, but the general vibe was far less friendly than we expected. We received phone calls a few times throughout the remainder of our stay from one of the managers, which was nice. He did seem to care whether we were satisfied with the rest of our trip or not. And we appreciated that. I was also pretty disappointed with the lack of chairs by the pools. I was down several mornings by 7, and everything was covered by towels (that I assume were placed by butlers). We didn't get to do quite as much in the ocean as we had hoped, due to how rough the ocean was (I didn't see a green flag once while we were here). Even thought that is totally not their fault, it was disappointing. Lastly, the spa people were relentless in trying to get you to sign up for services. It was incredibly annoying at times. We will think about whether we want to come back to a Sandals resort in the future, but I would choose one of the resorts in Jamaica if we do.

What a wonderful trip with priceless memories. We were married at La Toc. The wedding staff was so attentive and handled each detail with ease. Marvin, the manger is outstanding. We had a slight issue (nothing marjor) but he went above and beyond to ensure our wedding and honeymoon was top notch. Each day, he and his staff greeted us with smiles, ensuring our stay was noting but the greatest. Chef Jeanclaude at Kimonos is the best! The atmosphere and food was a great experience! Our server, Celia was also very pleasant and very attentive. Be sure to visit the sunset bar and pool and let Tamera make you some of the best drinks! She is also very attentive in taking extra care to details, ensuring your party’s needs are handled with great care and without delay.

Chef JeanClaude from Kimonos Oriental Cuisine was absolutely amazing!! Great jokes and even greater vibes!

Our group recently stayed at Sandals Regency La Toc and had the absolute best experience. Opahl went above and beyond from start to finish. She was organized, attentive, and always one step ahead, making sure every detail was handled and that our entire group felt taken care of. Her professionalism truly elevated our trip. Darrion brought so much energy and fun to the pickleball courts. He made everyone feel included and engaged. The added touches, like cold towels, cooling spray, and refreshments, made the experience feel extra special and well thought out. On top of this, the brand new pickleball courts are fantastic. Also, shout outs to Nigel, who made late nights at Cricketers sooo fun, Sheldon, who made the best Mango Pops for me, and Dania, who handled rebooking most of group like a champ! Highly recommend!