Sandals Regency La Toc

My husband and I have traveled many places around the world, and have stayed at many all inclusive resorts. This resort by far was the biggest waste of money I have ever experienced. Not only was the staff rude and absolutely no help whatsoever, but the food and drinks were completely boring! We were told on multiple days that we could not have more than one towel at the pool or beach.... the foid and beverage lady rolled her eyes at us when asked to make a reservation at 1 of the restaurants. One girl in our group is completely gluten free and had a gluten-free dinner but then was given a dessert with gluten in it and was sick for the remainder of the night. When we ate at the buffet and ordered drinks, the drinks rarely came. I got up myself and poured my own drinks on 4 different occasions. They have 2 mocktails for the non drinkers across the entire resort. On two separate days, we were left with no towels in our bathroom. When there were towels out at the pool, I grabbed as many as possible and kept them in my room for another occasion like this. There was 1 employee that actually smiled and was polite. Her name was Cassandra. Jacintha and Opal were 2 managers that we dealt with. Opal was friendly while Jacintha was obviously annoyed to be hearing about the issues that we dealt with on a daily basis. When talking to other guests at the resort, we did not hear one positive remark about this place from a single other guest. Most were talked into signing NDA's as long as they were given points or some other form of credit from this resort. Every time we looked around, another guest was signing this paperwork. Sandals would truly benefit from shutting this resort down altogether. The staff was absolutely pathetic and you couldn't so much as get a good morning or a smile from a single worker an this resort. We told as many people as possible to go with the Excellence Resorts as they were 10 times better for half the price! The pools were in disrepair as well as all common areas. Half of the rooms were up a gigantic hill that anyone over the age of 40 would probably have a hard time getting to. Once you were at your building, you had to climb approximately 40 stairs to get to your room. This vacation was one of the more expensive Caribbean vacations I have ever taken and it will go down as the worst vacation I have ever taken!

La Toc was incredible, and we especially loved the La Toc French restaurant and Kimonos. Myers at kimonos was an excellent & engaging teppanyaki chef. We can’t wait to come back next year!

Kimonos with Jean-Claude was AMAZING! So entertaining and had us laughing the entire time. Would absolutely recommend!

Our stay at Sandals Regency La Toc was absolutely incredible, but what truly made the experience unforgettable were our butlers Charles, Kyle, and Garvin. These three went above and beyond in every possible way, and honestly became the highlight of our entire trip. From the moment we arrived, they didn’t just treat us like guests they treated us like family. Their attention to detail, genuine care, and ability to anticipate our needs before we even had to ask was something you don’t come across often. Whether it was setting up the perfect day by the beach, surprising us with thoughtful touches, or just making sure every single moment was stress-free, they made us feel completely taken care of. Not enough people talk about how much of an impact great butlers can have on your stay, but Charles, Kyle, and Garbin truly elevated our entire experience. They brought a level of warmth, personality, and excellence that you simply can’t put a price on. Without a doubt, they were our favorite part of staying here and a huge reason we’ll be coming back

Charles, Garvin, and Kyle are the most helpful they go above and beyond and made our trip perfect! Cannot recommend them more!