Sandals Regency La Toc

Never before have I been compelled to write specific feedback to a hotel, never mind whilst I am still here, however I have been left with no choice. To call the service at St Lucia La Toc sub par would be an understatement. Below are examples of our experience in the short 4 full days we have been here so far: - breakfast service: why is it so difficult to get a coffee? I have asked for iced coffees and they don’t arrive. I have asked twice in the one sitting and still, no coffee arrives. I asked the lady who I requested it from why I hadn’t received it and she looked at me with a blank face and could not tell me if there was anywhere else in the resort I could get a coffee. If an iced coffee is not possible, can they just tell us that. - La Toc French restaurant: Again, problem with the service received. Extremely slow with only one drink delivered. They then asked to take our order and I asked, could I please have my drink first? And no apology, just walked away and it was a further 10 minutes until I got it. Should we really have to wait 25 mins for a pint of beer and a glass of wine? The food here was also cold - I ordered the scallops and they were cold. Really disappointing overall. - the sun beds: I asked a member of staff why all of the beds were taken, but no one is sitting on them? Appreciate sandals policy is that there is no policy when it comes to beds, however all they said to me was ‘well other guests get up at 5am’. Whilst I am an early riser I do not think that is the answer to get a sun bed? - the gym: the bike and one of the treadmills have been out of action the whole time we have been here. - the room: the room is tired, lots of chipping away around the walls in the bathroom and the internal doors seem dirty which may be because they require painted. - the staff: I have mentioned above the issues with service and this is pertinent across the resort. There are some great employees that are lovely, but the majority look like they don’t want to be here and if we are experiencing bad service (which we are), the least the staff could do would be to be nice about it. Unbrella: we asked a member of staff in the butler suite if we could have an umbrella as it was pouring and they told us there would be one in our room. We walked back and there wasn’t, and it took another couple of hours for one to arrive. Again, slow service is the theme here. Areas for drinks: appreciate this is a tropical island and it rains a lot, so perhaps you should think about a covered area for people to sit? Cushions are never removed so in the evening we cannot sit and have a drink anywhere, as the cushions are soaking. There is the piano bar, however the atmosphere is lifeless and it has an unpleasant smell in there. We are genuinely considering changing hotel or booking an early flight home because of this. I hope you take this feedback seriously as you develop your sandals guest experience. I will be leaving this review on trip advisor however I wanted to reach out directly, it has been that bad. This is not a 5 star resort. We have been to the Barbados sandals 4 years ago and blamed the service problems on Covid creating a lack of staff, however it is clear this is consistent across sandals. Barbados was still a huge improvement to La Toc. Based on these experiences we would never recommend Sandals to anyone.

Amazing vacation for the first time to Sandals Regency La Toc. Beautiful resort, pools and ocean. We also went to the Grande for a day and loved their resort as well. We want to give a special shout out to Lerry who kept the drinks flowing for us! We never had to get out of the pool to get a drink, he came to us!

Our stay at Sandals Regency La Toc was made exceptional thanks to Charles, Gasper, and Kalan. They were attentive, professional, and always ahead of our needs. From perfect beach setups to seamless reservations and thoughtful touches, they made us feel truly cared for. Easily the best butler service we’ve ever experienced. Highly recommend this incredible team!

Celebrating our 40 th wedding anniversary we chose La Toc.We were there the previous year and enjoyed it so much.It was even better this time,we chose the same butlers this year,Garvin,Trish and Dane.They helped make our whole week perfect.Upon our arrival we were met with our private limo driver TJ,so professional we used his service on a number of occasions.we have been to a number of Sandals but this is the only one twice,a big reason was because of our AMAZING Butlers.The Staff,Food,Pool and Beach were perfect.Already booked for May of 2027,hoppefully

Donovan and Garvey Butler team made our trip amazing! It was a short trip but we will be back. The pool bar was a great time! Entertainment team was so much fun!