Sandals Regency La Toc

**Sandals La Toc – deeply disappointing stay, serious concerns and promises still unfulfilled** We booked Sandals La Toc expecting a luxury holiday. Instead, we experienced repeated problems with hygiene, food, staff conduct and maintenance, followed by promises of reimbursement that have still not been honoured since returning home. My wife is pregnant, and we are Muslim. Despite explaining our dietary requirements, these were repeatedly disregarded. At the omelette station, the same cooking surface and utensils were being used for plain omelettes and meat, including pork. When my wife raised this, there was no apparent effort to address her concerns. Even after management became involved and attempts were supposedly being made to put things right, **my wife was then served pork by a butler**. After everything we had already explained, this was particularly upsetting and destroyed our confidence that our concerns were being taken seriously. I also specifically ordered Heineken Zero and was served an alcoholic drink instead. We do not drink for religious reasons, so this was another serious failure. Staff called us “boring” for not drinking, despite us explaining that we are Muslim and my wife being visibly pregnant. **We also heard staff at SOY making racial remarks**, which we found offensive and completely unacceptable. Although some staff were pleasant, these experiences badly affected our stay. Food hygiene was another major concern. We saw flies and bugs landing and crawling on food, and birds eating from plates and food in the buffet area. We raised the insect issue with staff three times and were met with shrugs rather than meaningful action. We were initially placed in the wrong room and moved after complaining, only to find bugs throughout the replacement accommodation, including around the sink and next to the bed. We also saw cockroaches on multiple occasions during our stay. Building or renovation work directly below our accommodation produced strong paint or chemical smells, which made my pregnant wife feel sick. This was not the relaxing environment we had paid for. At Pavilion, we waited around an hour for dinner. When we spoke to the manager, there was no apology. The food arrived approximately ten minutes later, but the order was wrong. When it was brought out again, it was still wrong. Around four other tables were also complaining that evening. The sunbeds were visibly dirty, and multiple pieces of gym equipment were broken or unusable. A functioning gym was one of the reasons we chose this resort, so this was a real disappointment. We also found older TripAdvisor reviews mentioning similar gym problems, which made us question how long these issues had been left unresolved. **To be clear, we did ultimately stay at the resort because of what was offered to us in an attempt to put things right.** That does not mean the problems disappeared or that we were satisfied with our experience. Felius and Emma directly promised that we would be compensated for the Airbnb costs. We relied on that assurance when agreeing to stay. **Since landing back home, they have gone silent. We have received no reimbursement for the Airbnb, no refund and no resolution.** Being given assurances while at the resort, only to be left without a response afterwards, has made an already disappointing experience even worse. We gave Sandals La Toc opportunities to address our concerns. Some efforts were made, but serious failures continued, including my wife being served pork after our dietary requirements had already been raised. For a resort marketed as luxury, the experience fell far below our expectations. The hygiene concerns, disregard for our religious requirements, racial remarks and failure to follow through on direct promises mean we cannot recommend Sandals La Toc.

Myers was out hibachi chef at Kimonos and he was phenomenal! So entertaining and so nice! Highly recommend

Sandals La Toc… where do I even begin?! We stayed here for our honeymoon and it truly exceeded our expectations. It was PERFECT! We stayed in a Sunset Bluff room on the top floor and it was magical. Our room was huge with a separate living room and bedroom, two bathtubs, and the most gorgeous view. We also had three different butlers—Sam, Vince, and Skyler—and I seriously cannot say enough good things about them. These three deserve a raise!! They took exceptional care of us the entire week. From bringing us drinks and food, running baths, decorating our room, picking us up around the resort, and always being just a phone call away, they made our honeymoon so special. I truly don’t have enough words to describe how amazing they were! That being said, if you stay up in the Bluff, I HIGHLY recommend getting a butler. The walk is HILLY! We walked it twice during our stay, and I definitely wouldn’t want to do it 2–3 times every day. There is a shuttle that will take you up and down as well, although I’m not sure what times it runs. The food was great, the views were absolutely beautiful, and we honestly didn’t meet a single person who was rude to us our entire stay. Everyone was so welcoming! I really only have two small complaints, and neither bothered us enough to take away from our experience. We did have some ants in our room near the balcony. I’m not sure if it was because of food or simply being in a tropical location. The other was the service at the buffet. We were always seated, but usually no one came back to ask what we wanted to drink. Again, it really didn’t bother us—we would just go to the bar and grab our own drinks. Before our trip, I saw SO many reviews saying La Toc gets a lot of red flag beach days or that the beach isn’t as nice. We stayed September 1–8 and had ZERO red flag days, NO rain, and the beach was very calm. It was absolutely perfect and stunning the entire time we were there! There are three pools, and we spent basically all of our days at the main pool. We tried the Bluff pool for one day, but it wasn’t quite our vibe. We are more lively people—we love talking to people, listening to music, and joining in on the activities. The other pools seemed much more relaxing and calm, which would be perfect if that’s what you’re looking for! Overall, our experience was easily a 10/10. This was our first Sandals trip and such an amazing place to spend our honeymoon. We would absolutely come back! ❤️

Rendevoul room was really nice and updated. The problem is that it is open air. Our room was full of mosquitoes bc the shudders around the door is open to the outside. We found out 3 nights later that they have a mesh screen to put on the doors. What was this not done before? IDK. Would have saved us a lot of bites. (See picture). Outside of our new room, the resort is pretty much worn down. It looks to be 20plus years old. The floor in the French restaurant, for example, is peeling up, the tiles in pool are missing, etc. the people are mostly friendly, but we had some waitresses in the morning and lunch shifts that hated their lives. They were not real nice and I find that resorts that allow tipping usually fixes this. It is nice not carrying cash everywhere but I also think the waitstaff could be friendlier. The butlers were fine, but it really wasn’t our thing. They give you a phone and one of our butlers tracked us done and pooled up a lot. We were in our private plunge pool and he walked into the backyard. We were not told to put the privacy light on. If you want to have any privacy make sure you put the light on. (See picture) We paid $150 for cabana for the day and it was nice but mosquitoes were bad so we ended up leaving. Massage was nice, but steam room and sauna were not working. All in all, it was okay. Not sure I would return. Definitely wouldn’t stay in the older rooms.

We went to Kimonos restaurant for some hibachi food and our chef Jean Claude was amazing! It was by far our favorite dinner!