Sandals Regency La Toc

Sadly this place is not up to date and the staff do not take care of their customers when it comes to simple customer service skills like charging a repeat guest $4,000 more then a first time visitor is pretty sad. I won’t be returning to sandals there are more affordable 5 star resorts that actually meet the requirements of a 5 start atmosphere.

We went to Sandals Regency La Toc for my 40th Birthday… the room we had was lovely and everything we could’ve asked for besides a better view! We had palm trees blocking it but it wasn’t an issue for us! Check in could’ve done with being a little smoother! Felt it was rushed and information (when and where is breakfast, confirmation of your package, the gym, daily activities and entertainment etc due to this we actually missed out on the beach party) but this was something we fed back to the team. The food was amazing besides Neptunes! The Soy Sushi Bar and Japanese is AMAZING and needs to be given a bigger place! The La Toc, Italian place, Pavilion breakfast and lunch, so good, the Caribbean restaurant all really good! Would like to give a HUGE shout out to Kaynor and the chefs at the Sushi place who treated us so well and nothing was never too much for them! The amount of Sushi my partner ate and it was never too much for them! The staff at La Tac should be so proud of themselves as they are so attentive, so kind, and caring! You all work so hard to keep the resort looking so beautiful! Compared to La Grande (which is beautiful), it doesn’t have the feel that La Toc has! My partner got to know so of you and you all were so great with him! A big thank you to Filius, Audrey, and especially Jacintha who went out of her way to upgrade our room as it was my 40th bday and also made sure I was ok from injuring my ankle, what a team of managers, so lovely and caring! Also a HUGE THANK YOU AND SHOUT OUT to the ground floor staff and managers, just to name a few, Ig, Serena, Sam, Cameron, Peppa, Martin, Ray, and all of the water sports team and Lady J (souvenir shop owner) you made our holiday! Thank you 🤩 The only thing I’d say to make it better is: - a folder in the room with information re: breakfast, entertainment, process of shuttles to other resorts, just general information about the resort and your stay. - access to snacks, in the room or on site by the pool etc! The drinks/fridge supply etc were fab in the rooms! - shuttle to other resorts could do with being a little earlier, so you can make the most of your day. - prior to the holiday, it would’ve been nice to have contact from the Sandals Team (La Toc), giving information what to expect etc from the resort and I guess all of the above could be put in that contact/booklet prior to the holiday so we knew what we had to do! As we felt we were a little left to get on with it and had to find this information out ourselves. However, overall, what a beautiful island, resort and mostly beautiful kind people 🥰🤩😍… Thank you, ‘M and M’.

We had our stay for our honeymoon for 10 days and it was amazing. We had so much fun and everyone made our stay so very special. We did butler service and our butlers Millisea, Den, and Trisha were absolutely amazing. They booked us some amazing restaurants for dinner. They helped us out at the pool and got us amazing drinks and food. They answered any question we had. Our favorite dinner experience was probably Kimonos with Myers. He was an unbelievable hibachi chef that made it a real party. Also special shout-out to Cameron at the pool for helping us play pool volleyball and danced the night away at events

Myers at Hibachi Komonos restaurant was absolutely AMAZING! Best hibachi experience ever, so friendly and so funny! Highly recommend

Very bad experience at this place and I won’t be returning as they over charged me and completely caused stress during our vacation. I hope that they update this place and do the right thing in the future to make sure to take care of their guest the proper way.