Secrets Aura Cozumel

This property is more like a 2.5/3 star not even close to a 5 star . As soon as we arrived and used the lobby rest room I thought that we had made a huge mistake in booking this. The men's lobby bathroom was disgusting over flowing waste from the none stop running toilet with the over following waste basket urine covered floor no paper towel for you hands. I try the lower bath under the lobby bar it was even worse two sinks one(the right one) was over flowing and running on the floor and the other had no running water.. This is a 5 star? If the was in the USA it would have been shut down by the health department just for that alone. The pools could have been around 67/70 in temp to cold for most

We recently stayed at Secrets Resorts & Spas Cozumel and unfortunately would not return or recommend it to friends. Overall, the experience felt mediocre in nearly every aspect, and the property is in serious need of updating. From broken sidewalks and missing tiles to cracking paint and damaged pool chairs, there are many visible maintenance issues that contribute to an overall unclean, worn-down feel. Our arrival set the tone for the stay. The check-in agent was efficient but not friendly or welcoming. In contrast, the bellhop was the highlight of our arrival — warm, helpful, and genuinely pleasant as he assisted us with our luggage and keys. Dining was another disappointment. Restaurant waits were consistently long, and the food quality was just average. The hibachi grill — the only restaurant requiring reservations — was nearly impossible to book. Buffet offerings were often tasteless and lukewarm, with the omelet station at breakfast being the only consistent bright spot. Room service, however, was reliable and one of the better parts of the food experience. Pool and beach logistics were frustrating. Towels were scarce, and because there were not enough chairs for guests, people felt pressured to reserve seats early in the morning, grabbing up towels the night before. Bar service was solid, but access to top-shelf alcohol is restricted to Preferred Club members, who also receive access to an additional pool and lounge with snacks and upgraded drinks. The guest room had mixed positives and negatives. The bed itself was comfortable, but the pillows were not. Several maintenance issues stood out: a safe that didn't work, only cool water in the shower for half of our stay, an extremely loud air conditioner, and a broken bathroom fan and hair dryer. These details added up and detracted from overall comfort. The coffee café served good coffee in the mornings. The entertainment staff was energetic and clearly worked hard to engage guests, but seating for shows was extremely limited, forcing many people to stand. The on-site club, “Desires,” felt awkward and uninviting. When we visited one evening, there wasn’t even music playing. In summary, this resort falls far short of expectations for its category. With significant maintenance needs, mediocre food, inconsistent service, and operational shortcomings, we would rate it closer to a 1.5-star experience

I can see why this resort receives unfavorable reviews. It is old but that being said it should not smell (like pee) in places. They allow anyone in the preferred area (beach/pool). Yes, anyone, no bracelet to distinguish who paid more for preferred club. Food wasn’t the best. It the staff was amazing, truly! And I’m really not picky and I’ve never written a bad review.

We arrived January 24, 2026. Upon arrival our rooms were not ready despite it being after 3:00PM. It really was not a problem since the hotel gladly stored our luggage so we could grab some food and a drink. Our first meal was at the Oceana. Delicious. Get the fish tacos! Our rooms were ready by 5:00PM. The room was clean and very large. We had a ground level junior suite ocean view room however it felt more like oceanfront. Outside our patio doors was a small pool and then the beach just beyond. There were a few glitches with the room throughout the week like little water pressure, lukewarm water only, A/C stopped working but after shutting if off for a few hours and then back on it worked fine after that. There was some paint peeling in the bathroom and our towel hook fell off the wall under the weight of a wet towel. None of these issues ruined our trip. There is very little night entertainment. 60-90 mins of live music or karaoke by the small Coco cafe and that's it. There are no big shows. The noise level drops dramatically after the live music. There is a nightclub, Desires, but we did not venture in so I can't speak on that. There is one small buffet and it is not very good. It's mostly open for breakfast and lunch. It was open for dinner only twice during my week. We did go to the Dreams resort next door one night and had their dinner buffet which was pretty good. All other food options are a la carte restaurants and the only one that takes reservations is the Hibachi. That being said, getting reservations is impossible. You can only book the day before. Reservations open at 7:00AM and are gone quickly. The Hibachi is on the roof at the Sky Bar. There is no shade/wind coverage so it could be an uncomfortable experience depending on the day. Everything else is first come first serve. If you want to eat at Bordeaux or Gohan Sushi before 9:00PM best to be in line waiting by 4:45PM. Restaurants open at 5:30PM. Barefoot Grill -Did not eat here. Was always to busy. Bordeaux - Wonderful! Ate here twice. Once at 8:30PM because we weren't in line until 6:30PM. The next time we made sure to be in line early so we were in right at 5:30PM. Coco Cafe - Had cappuccino here every morning. Very good and it has small snacks to grab as well. Gohan Sushi Bar - Wonderful. Ate here twice at 5:30PM because we were in line early. La Cava - This is a private dining experience extended from Bordeaux. It is at an extra cost. It was my birthday so we decided to splurge. It was expensive but we chose a bottle of wine and had a special 4 course menu with lobster tails. Dinner for four was $350. A nice treat for a special occasion. Market Cafe - This is the small buffet mentioned earlier. Again, not my favourite. Oceana - Wonderful. Ate lunch here most days. Windows - Wonderful. Ate either lunch or dinner here a few times. Bars - Most bars are as expected. The Sky Bar is cool at sunset!! Great for pictures. The snorkeling at the pier was great! If you're looking to party, this is not the place for you. This is a relaxing quiet resort with pretty good food in my opinion. We did not visit the spa because it seemed very expensive. Staff are friendly and helpful. Is it slightly overpriced? I would say yes. I've been to much better resorts for less but I felt very safe everywhere we went. There is even a local taco stand across/down the street from the resort. We walked to it and had a very nice lunch. At the end of the trip we were very happy with our experiences.

The staff were as good as advertised. I wish we could take Wendy, Luz and Temo to every all inclusive we visit. They had great energy and kept all the activities lively. Pools and beaches were fun just wish the weather had cooperated a little more.