Secrets Aura Cozumel

Was sorely disappointed in the quality of resort in general. It was antiquated and needs a remodel/update desperately. The food was bland and not good. Bordeaux was the best but you can only eat the same meal so many times.

So the 90 minute no obligation talk about Unlimited Vacations will go 2 1/2 hours. It's just as pressured and pushy as any timeshare talk I've heard. Ughhh. Did get the vouchers but dang, they should have said 90 Mexican minutes. Edit-and now they are trying to say the vouchers they gave us for massages, will not be accepted for massages🤬🤬🤬🤬

Very quiet and relaxing atmosphere. The room was wonderful, just outside was the beach, no need to walk more than a few steps.

My husband and I embarked upon our first trip to Cozumel this year (February/March). In general, we appreciated our 12 day experience at Secrets Aura. The beach is absolutely lovely and the water provides great opportunities for snorkelling. We found the food at the various establishments to be quite tasty and all the servers were most gracious and friendly. After 12 days, we did find the menus rather limited in their offerings. The Bordeaux Restaurant was a favourite that provided a quiet atmosphere and good food that was beautifully presented. The Olio and Windows also offered enjoyable dining experiences. We found ourselves at the Oceana most days for both breakfast and lunch. Rosana greeted us upon our arrival at each visit, quickly learning our names and room numbers. Her warm and friendly manner set a relaxed atmosphere for the restaurant. Elizabeth and Cristel were wonderful servers who were very attentive to any menu changes we requested. Several activities were provided throughout the day. The employees leading these events were very enthusiastic although the volume of the music accompanying these activities often made it difficult to chat with people if you were trying to enjoy some time at poolside. The evening entertainment was varied and we appreciated performances by Show Time, the Fire Show, the Mayan Show and Circus Night. Our real disappointment revolved around our room. We had booked our stay at Dreams, however, rooms were not available there and we were “upgraded” to Secrets. This resort is over 20 years old and the units are old and tired. We resided in a swim-out room that smelled very musty. We found mold on the lampshade and on one wall. Even our sheets felt damp. I did bring my concerns to the management and trust that the ventilation in the room will be addressed. We did appreciate stepping out into the pool and found that the surrounding deck provided a feeling of secluded privacy. On the whole, we had a satisfactory visit and appreciated our introduction to Cozumel and the Mayan people.

Secrets Cozumel employees were awesome! LUZ and Irving were amazing and some of best we encountered. Resort needs updating but the employees made up for it!