Secrets Aura Cozumel

Great resort if everything had been open or available while. There was construction happening that made some things unavailable during my stay that was a bit upsetting as well as attention to pool cleanings. The two I used needed some TLC. Overall it was a good experience but it didn’t take my breath away or give me warm fuzzy feelings. The view from building 2 in the preferred location was beautiful. The second floor is perfect because you have a roof to cover during rain showers. I would give it a 4 out of 5 stars. Most of the staff was amazing, only an occasional one who didn’t seem to be in the mood to work.

We are hoping that they remodel this hotel soon. We love the location, but having no clue about the construction that was going on during our stay really put a hamper on our experience.

Manatee swim up bar - closed all week. Sky bar - closed all week. Desire bar - closed all week. Very limited (typically no) pool side service at back pool. Of the 4 specialty restaurants - typically only 1 open per day for dinner. No Gym on-site. Most all-inclusive resorts that I have been to have snorkel equipment, sail boats, kayaks, and other water activities. Didn't see anything here. Overpriced dated resort ready for a re-fresh. Most of the staff was friendly great service (except Glendy at front desk). Oceana and Barefoot grill are right next to each other and share the same kitchen, yet have different menus. I wanted the fish tacos from Oceana and chips and salsa from Barefoot. They said no. I had to order from 1, then move 10 feet to order the other.

We love Cozumel !! As scuba divers, getting picked up on the secrets pier and only having a 10 min boat ride to some of the most amazing diving around, is a huge plus. As for our resort… every year it keeps getting better. More restaurants, brand new rooms on the dreams side and they are starting to remodel the secrets side also. The staff is and have always been amazing and the main reason we have and keep coming back !!!!

Several parts of resort closed and customer service was terrible. Staff didn’t offer any help and was not told ahead of stay. We have been three times and this has been the only time we had problems. Will be our last visit.