Secrets Aura Cozumel

Best place to stay to relax and definitely enjoy the snorkeling/diving. The reef is AMAZING and you can get picked up right at the resort dock by scuba/excursion services. Some parts of the resort are being updated so if you don't mind some work happening, it's really the best beach access. Love this place.

Our friends are Ultimate Vacation Club members and have wanted us to travel with them for a while. We were there from Dec 29 to Jan 5th and we really enjoyed ourselves. Yes its under construction but it didnt interfere with our vacation. I'd love to go back to see it once its done. We hung at the Manatees pool most days and Miguel really took care of us. He was a great waiter and such a nice guy. He even went to find me towels when they were gone. My friend and I enjoyed the activities with Wendy and Irving (aka sexy chocolate lol). The foam party is a must. The New years Eve beach party was really fun. The buffet was impressive and well stocked. We had another Miguel as our waiter that evening who was also very attentive and made sure the drinks kept coming. We had another great waiter at Windows but I didnt catch his name. He made great recommendations. The appetizer flights were so delicious we went a second time just for the apps...and we got the same waiter!! My favorite restaurant was Bordeaux. It had the best overall meal and the staff was working their butts off. The beach was private and beautiful. Best to bring water shoes though. I highly recommend the snorkeling excursion with Dive Palancar. We booked a private tour and our guide was great. We swam with turtles, rays, and so many fish on the reef. I travel alot... 3 to 4 vacations a year and I would recommend grabbing some friends and heading here.

We got 4 rooms in 6 nights. The ceilings were leaking in every room. Literally caving in. Managernwas extremely rude like it was our fault. No staff knew what restaurants were open, ever. Front desk, concierge over the phone, and even staff in the restaurants were clueless. Front desk was so unenthusiastic about helping at all- busy on their cell phones. We were never given the promised bottle of wine or cheese plate on arrival. We were promised a bottle of wine after our 2nd room move, and that never came. There is not 1 good thing I can say about this place. The beach is dirty. The sand is crunchy. Lots of construction noise. Staff is openly rude.

This is a sweet and quaint resort on a stunning stretch of Cozumel beach. The location is eveything. You can snorkel right there off the beach. Rooms were clean and comfy. A/C and hot water both worked great. Staff was wonderful. Most seemed to really ejoy their jobs. This place is not fancy and if you want fancy you will probably be disappointed. But if you're looking for a peaceful, quiet resort with stunning views and sunsets, I highly recommend Secrets. Now I have to admit I was not too happy with the check-in and how long it took......but once we finally got to our room we couldn't have been happier. The food wasn't the best we've ever had but it certainly wasn't bad. Unless you're super picky, you'll always find something delicious to eat. Overall we had a lovely stay and would definitely return someday in the future.

We love our vacations at Secrets Aura Cozumel. The staff are excellent, especially Moses, our concierge, Sergio, our server at breakfast at Oceana, Rosanna, the hostess at Oceana.