Secrets Aura Cozumel

I expected more from a Secrets. The resort is starting to show its age. There was peeling plaster on tub, tub having water stains/soap ring around it, an overall dirty appearance. The A/C had to be worked on 3 consecutive days during our stay, it kept shutting off--which I found totally unacceptable. There were no wash rags or hand towels in our room upon check in. Housekeeping brought some up upon request. Housekeeping also took them the next day with dirty laundry, and did not replace. Our room was not cleaned going into the last day as well. We stayed at Secrets Los Cabos in the past, and had higher expectations due to that experience.

We were incredibly disappointed with the condition of our accommodations, especially considering we paid full price for a Preferred Suite. The property requires a massive, deep-cleaning update. Inside our room, the fan and AC vent made a frustrating amount of noise. The ceiling was noticeably cracked, the hanging light fixture was rusted and corroded, the furniture was chipped and beaten up, and the bathroom door was covered in filthy streaks with rusted hinges. The neglect extends right out to the pool area. There is sloppy, splattered orange and pink paint overspray all over the deck tiles, the stone walkway looks dirty and stained, and the blue pool coping tiles are cracked and separating. It is unacceptable to charge premium rates for a resort left in this state. We didn't request a room change because we spoke to two other couples dealing with the exact same maintenance issues, and we didn't want the hassle of moving just to get more of the same. Other guests mentioned this section is scheduled for renovations over the next two years, but if it is this degraded, it shouldn't be open to paying guests. As for the rest of the resort: The Food: The restaurants were okay. Bordeaux and Gohan were good options. Oceana was just alright—some dishes really lacked flavor and needed proper seasoning. The Staff: Absolutely amazing. They were always prepared to assist with any request, and their hospitality was easily the best part of our entire stay. Unless you can guarantee a fully renovated room and proper property maintenance, it is hard to justify the price.

Although the resort was a little dated, Secrets Aura Cozumel was great! Salvador Aponte was our concierge during our stay. He ensured we had the best service and that our room was always cool and stocked with our favourite drinks and snacks. He even checked that we always had water on the beach or poolside. Salvador recommended we reserve the Bali bed for the day and we went for it! That was the best experience of the trip! We reserved the beach Bali bed and were pampered and served our favourite lunch, champagne, popsicles and chocolate strawberries and then had wonderful massages on the beach, what a fantastic day! We had a great time! Best places to eat were Oceana and Windows. The head waiter Rosana and Hostess Emily were awesome and very friendly. So were all of the waiters. We went to Oceana everyday for breakfast and lunch! The eggs to taste, waffles, pancake breakfast, Ceviche and fish tacos for lunch are to die for! Common areas like the lobby and restaurants were always clean and the plants were well manicured. Thank you all for a wonderful memorable vacation!

Do not go here. The property is run down and dirty. The food is terrible. We were told the property was being tore down to be remolded in 2 months. Perhaps that is why they didn't seem to care much about the guests. We met several other couples who were very disappointed with their stay. If we could have changed our flights to go home early without having to pay a huge fee we would have left early.

From the moment we arrived at secrets aura we were treated like royalty. From the check in process to the incredible stay. Every member of the staff were always making certain our needs were met, whether we were at the bar, the beach, the restaurants including buffet at the market cafe so I want to send a big shout out to Eloisa, Kenia, Mario, Ricardo Moises, Gaspar, William ,Rene’, , Alejandro, and Martin from the market cafe. And Viviana ( hope I have her name right, she was incredible) from preferred beach and coco cafe and Eddy. These are some of the wonderful people that made my stay amazing 🤩. I have stayed at this resort many times and it’s never failed to be a wonderful stay . It was my friend’s first time and now he understands why I love it here so much that he himself is looking forward to coming back!!! The beach is beautiful and is regularly groomed by the staff that keep it and the ground’s impeccable! You can snorkel right off the beach, water booties are needed as to the coral and rock formations there but the marine life is amazing. It has undergone some changes over the years now that it’s under the Hyatt umbrella but Kudos to you , Carlos , the GM , he MAKES SURE EVERYTHING runs like a well oiled machine. Secrets aura is also interchangeable with its restaurants and bars at its new sister resort DREAMS right down the beach!!! So If you are considering a vaca here, I would not hesitate!!! Secrets aura Cozumel feels like home to me, it’s just perfect. It’s all I need . I’m so looking forward to my next stay, I miss it already, so “hasta la vista”, and thank you again secrets for another wonderful stay!!!