Secrets Aura Cozumel

We have been coming here since 2012. This was our 10th visit. We love the staff, the beach, rooms, and food. Bordeaux is our favorite restaurant. The service there is fantastic. The hostess is so nice and has a smile all the time. The appetizers, soup/salad, and main course was served with excellent timing. Luis did an excellent job pairing the wine with our dinners. I highly recommend dining in the wine cellar! He has been taking care of us for 10+ years. He is a special person and an amazing employee! William is a true master of his craft at making bananas foster! Migual is an excellent server and said hello everyday we walked by the restaurant. The staff remembers you and it makes it feel like home. Yulianna did a good job serving us as well. Carlos is one of our favorite bar tenders. He remembers how we like our drinks! Our room was very clean every day! The house keeping was great! The beach service was great and the beach was clean. We highly recommend Preferred Club. We have stayed in Preferred 8 of our 10 trips. Well worth it. Unfortunately there is a pier fee of $10 per day per person to be picked up for scuba diving.

Secrets Aura Cozumel is a very nice resort. We were in a preferred room and we had no issues with it. Apparently the non-preferred rooms have been updated and the preferred rooms are about to be closed for a couple of years to be updated as well! So that will be even better! There was a sunscape resort next door that just finished being updated and will now be a dreams preferred section, and that looks very nice, so if they do the same work at secrets it will be an amazing resort! All the restaurants had very good food and service was great! We only had a service issue once, at oceana for breakfast, but that was a crossover day so I feel like there was double the people there right then. The hibachi chef was hilarious and the food was amazing and the views from up there were even better! Salvador, the preferred concierge was great and very accommodating to all of our large groups needs! My absolute favorite person at the resort was our server/bartender at the preferred pool, Miguel. He might be my all time favorite person I’ve met at any vacation resort. He is such a kind person and very helpful and went out of his way for us! We had many good conversations and I even teared up a little bit when we finally had to say goodbye.

we had a great vacation with four other couple. we will be back! The staff was extremely friendly. The food is amazing. our room was beautiful! everything was great about the six nights we spent at secrets aura.

We came back to Secrets Aura Cozumel for the fifth time over the July 4th holiday and, as usual, had a wonderful time! We didn't get the Preferred Club Ocean View Superior room we requested at check in but Glendy in the Preferred Club check-in office helped us into room 1444 the next day! A beautiful room and even better view! Thank you, Glendy! We were surprised to find the hotel planned two big beach parties with buffet dinners during our stay. On July 4th, a huge celebration of American Independence Day including fireworks and live band. The next night they used the same setup for a Mexico vs. UK soccer game beach watch party, minus the live band. The tacos were wonderful and such a party! We had dinner at Bordeaux twice during our stay and the meals prepared by Chef Jenny and her staff were wonderful! Yuriana took care of us for our first dinner and worked so hard to ensure we a great dinner experience and is so very kind! Our second dinner our old friend Miguel Sanchez served us and again provided the very best high end dinner experience one could ask. Miguel immediately remembered us from our previous visits when had breakfast and lunch at Oceana by the beach which was very nice. William demonstrated his considerable skill while providing us a memorable dessert experience with his fiery preparation of Bananas Foster, so cool! We made new friends during breakfast and lunch at Oceana including Sergio, our server for most meals, and Rosanna and Emily. Such wonderful people and very kind to all the guests. Thank you all for making our stay one to remember! :-)

I took my entire family of 4 for a weeks' vacation. This resort is obviously old, and they are trying to renovate however, the real issue was the number of closed restaurants as well as the quality of food. One of the biggest items that I look forward to on vacation is trying someplace new as well as new food in a new place. This resort closed at least half of the restraints each day forcing us to wait for an average of 30 min to an hour for dinner. Then after the long wait the food was at best average. The highlight was how great the staff was. location was very nice but, the amount of coral rock once you enter the water is foot shredding. There are also no stores at the resort that sells essentials like sunscreen and Tylenol. Also, if you want to use the pier at the resort you will have to pay $10 person. With so many other choices and places to go we will not be coming back.