Secrets Aura Cozumel

From the moment we arrived at secrets aura we were treated like royalty. From the check in process to the incredible stay. Every member of the staff were always making certain our needs were met, whether we were at the bar, the beach, the restaurants including buffet at the market cafe so I want to send a big shout out to Eloisa, Kenia, Mario, Ricardo Moises, Gaspar, William ,Rene’, , Alejandro, and Martin from the market cafe. And Viviana ( hope I have her name right, she was incredible) from preferred beach and coco cafe and Eddy. These are some of the wonderful people that made my stay amazing 🤩. I have stayed at this resort many times and it’s never failed to be a wonderful stay . It was my friend’s first time and now he understands why I love it here so much that he himself is looking forward to coming back!!! The beach is beautiful and is regularly groomed by the staff that keep it and the ground’s impeccable! You can snorkel right off the beach, water booties are needed as to the coral and rock formations there but the marine life is amazing. It has undergone some changes over the years now that it’s under the Hyatt umbrella but Kudos to you , Carlos , the GM , he MAKES SURE EVERYTHING runs like a well oiled machine. Secrets aura is also interchangeable with its restaurants and bars at its new sister resort DREAMS right down the beach!!! So If you are considering a vaca here, I would not hesitate!!! Secrets aura Cozumel feels like home to me, it’s just perfect. It’s all I need . I’m so looking forward to my next stay, I miss it already, so “hasta la vista”, and thank you again secrets for another wonderful stay!!!

We stayed for a week and could have used another few days. I think that means a lot for a resort. The preferred space is a bit dated but well worth the investment. The staff are incredible and will really change your trip. Eugenia gave excellent service at the beach as well as poolside. Angel and Armando are a great duo at the pool bar and were always willing to help. Room was great, a bit of complications with the AC leaking condensation water on the floor but other than that the room was very clean and the minibar was stocked fully each day and they even gave us some chips and m&m's in the room on a daily basis. The resort needs some love though, amenities are showing their age. Pool filtration during the day is not very good and while they do a great job cleaning it in the morning/night by the time 5pm hits there's a lot of floating bugs and stuff on the surface. The sound system is loud enough (sometimes even too loud lol!) but it's run by an old (ancient) iPod and it's all somehow linked to the blender. When they start the blender the music stutters or shuts off and restarts once the mango mezcalita is done! Wait times at a few of the restaurants were abnormally long. We have been lucky during our stay for the most part but others have had to wait 2 hours to get a seat. I'm guessing the low season has a lot to do with it but the restaurants alternate and are not all open every night which causes demand to the ones that are open. Beach is very rocky (corals) and you definitely need water shoes to go in. Not recommended after having a few too many cervezas as the water entry is very rough. Luckily this side of the island did not have algae problems. All in all nothing to stop us from enjoying the week, we had great weather and hardly any rain. We came back tanned and rested (and a bit hung over!) I'm not sure I would return but I don't regret the trip. If we did we would probably take the swim-out room as they are really nice with a big bed on the balcony and access to the pool and their drink service ladies right out of the room.

The first thing you notice is how secure this location is. Nobody gets in or out without a room number. There are no people selling you things walking around the beach and the exclusiveness part of this all inclusive is great. While other beaches on the other side of the island are not clean due to the sea weed, this beach is very well maintained and raked daily. We loved the variety of three different pools. The resort grounds are very clean. Our ocean view room had a great view and balcony. We also loved our rain head shower. The room was a bit dated, but the outstanding Service made up for it. For example, Samuel, our guest services person in the lobby, answered all of our questions and took care of us. Moises was an exceptional waiter for breakfast at the market café. All the food was very good. We have stayed at other places and can’t say that. At the Oceana restaurant. Alejandro was a fantastic waiter. The pool waiters and waitresses were always on top of getting a strings. We overall had a wonderful week. Pro tip- if you go to sleep early say before 10 PM make sure your room is far away from the live music and karaoke that they have for entertainment.

First, the bad: Preferred club: We paid extra for preferred but our friends did not. Their not preferred experience was more luxurious than ours. Their non-preferred rooms were more upgraded, had better views, and more services and amenities than our “preferred” experience. Booking: We also paid extra to book the one of kind unique room that there is only one on the whole resort. It’s a corner room, beach front swim out that walks out to the beach on one side and walks Into the pool on the other side. When we arrived it was not available . They offered us a small refund and moved us to a different room (still beach front but not swim out). We got home and still have not received a refund. We called Hyatt and they transferred us to secrets and the line rang 3 times then hung up. We called Hyatt again and told them what happened they transferred us around a few times playing games then transferred again to secrets which rang and then hung up again. We called a third time and they gave us an email address we could email. We have not heard back and have not received a refund. The nighttime shows and entertainment: Leading up to our trip we watched the weekly calendar on the app and saw that every week there was at least one night with a live band, one night with a fire show, and one night with a Mayan dance show. When we arrived we were disappointed to find out they did not book any nightttime entertainment the whole time we were there. Now the Good: The staff- they were amazing, friendly, attentive, and fun! The rooms: Even though we didn’t get the room we wanted, the room we downgraded to was still great! It was beachfront and the view was wonderful. housekeeping was great, plumbing worked despite what other reviews have said. Our friends had a swim up, non-preferred and it was upgraded and beautiful and the swim out into the pool was great! The food It was wonderful! Everything was delicious. 10/10 No complaints. Overall we had a blast and we would return but we’re a little upset we haven’t received the refund we were promised. After all we paid extra for a special room we didn’t receive. All we want is the refund we were promised in order to remain repeat customers.

We stayed at Secrets Aura Cozumel. We have stayed in La Romana in the Dominican and in Montego Bay both preferred club. If you are going by the other experiences this doesn't necessarily compare. Food is ok they need to work on more selections and better side dishes and dessert options. Entertainment was great, beach and pool. Pools are shallow and smaller but there are pools at each building sections. You also can eat at the Dreams restaurants next door but we did not do that. Spa service is high so we opt to go downtown for those services. Beach is rocky but there are access points with signs showing a less rocky entry into the ocean. Also, in my opinion if you want more tour options I would research before you go there is a dock at the resort which makes it more convenient for pick up from resort. AmStar at the hotel has a slim selection. AmStar was great for our transportation from airport to resort roundtrip. Overall, it was a laid back experience and great time for RNR and I would recommend. Service was great!!!!