Secrets Aura Cozumel

Pretty good for a budget all inclusive. Good variety of restaurants. Food generally good. Rooms are clean but it seems like all 3 of our rooms had something wrong with them. Staff generally great, a few surly people at the front desk. Hard sell on a time share at check-in, be warned. They charge a ridiculous dock fee if you want to have anyone besides their people pick you up The good booze "runs out" pretty quick for the day

Secrets was good. Little run down but nice enough. Didn't have any wait for any of the restaurants except the teppenyaki place which is impossible because it is only one table. Like many mentioned must go to the beach very early for a seat. I would not agree again to listen to the Hyatt vacation package pitch. They offer hotel vouchers and promise only 90 minutes and no pressure. This was a lie as it took up 3 hours of our first morning/afternoon and at the end we were pitched and pressured by 3 different individuals. Not worth the vouchers in my opinion. Highly recommend booking a snorkeling trip. They are great. Also resort activities are great and Wendy and Axel are excellent. Rosana at the breakfast buffet is fantastic and thoughtful.

Great resort, food was fabulous, rooms a little outdated, but would definitely go back. Big shout out to the preferred club pool waiters Eugenia, Mergarito, Angel & Carlos, we never were without a drink in our hands. Our morning smile was always a pleasure in the Market-Cafe by Kenia.

Booked a Panoramic Oceanview Junior King Suite for my clients, but when they checked in, they were put into a regular king room in the middle of the floor, not giving them the panoramic view. It also was overlooking the pool rather than the ocean, on the third flood. The only elevator in the building was inoperative. The room looked as though it had been recently painted, but they had not cleaned up the splattered paint mess that was left behind, paint all over the windows, counters and floor. The toilet in the bathroom had a suspicious brown stain in the bowl and brown residue around the lid connections. I had to immediately move my clients to the sister resort and get a full refund from Secrets. I will never be sending any of my clients, friends or family to this resort ever again.

Booked through expedia, instead of flying to Cozumel it took us to Cancun. We tried to get help with ground and ferry travel by expedia and the hotel and was told they couldn't help us. If you do end up in Cancun, take the ADO bus to playa del Carmen(17 USD) and the Ultramar(21 USD) or Xcaret Ferry(18USD). Taxi(15-20USD) from the ferry to the resort. Total travel time is 2-3 hours. Secrets Resort... we paid for an upgraded room with oceanview. Upon checking in they had some sort of issues and moved us to dreams a 4 start sister resort. The room had no ocean view and was told our room would be available in the morning, not true. They told us it would take another 2 days before we could get a room, we told them we were lied to by front desk and were able to get our room the next day. Our room at dreams had a terrible view, and was not clean. Our room at Secrets had a fantastic view with no working sink and the electrical outlets not working. It took 5 visits to the front desk to get it fixed. There was a loud AC generator on the roof above us that sounded off center and made noise the entire stay. We wait 2-3 hours for a seat at Bordeaux and the Pizza place. The food was alright but never 5 star. The taqueria in Dreams is where we are most of the time at night. The buffet was terrible, I basically lived off of French toast, eggs, and fruit . Dried overcooked sausage, watery rice, bland fajita beef and vegetables. Was served raw chicken and was sick for the remainder of the trip. Still recovering from it, and had to give a stool sample to a lab to figure out why I cant have a solid movement. Majority of the staff are pretty nice, the guy making eggs made some pretty face to face comments about me getting my order right. The hotel in-between dreams and secrets is under renovation, alot of construction noise. Secrets itself has taken a beating on the 4th floor from weather. Our room itself was nice, and made the best out of the experience as I proposed to my now fiance on our baby moon.