Secrets Aura Cozumel

Loved the experience havent been to a resort in a couple years. The attentiveness of the staff were to my standards and if not more they were always polite and amazing with the service. I would recommend this to anyone looking for a relaxing getaway and being pampered too hand and foot. Loved the experience

Terrible experience, I will never go back, very expensive for what they are giving back, We did not have internet in our room during our whole stay. The telephone on the room to call reception did not work. The shower was broken and the water was coming out of the shower all over, flooding the bathroom. The blackout window covers were not big enough to cover the windows and we have light coming to the room very early. We were not able to sleep enough. The frigid in the room did not work. The food was horrible, and the drinks too. We paid preferred and we did not receive anything they promised. We asked for late check out and they want to charged us 40 USD per hours. Honestly I will request my money back, what they are selling is not what we were receiving.

I am committed to respond further on a later time. Of ALL my stays at SUNSCAPE Akumal Dreams Cancún Towers SECRETS Akumal and IMPRESSION/Secrets MOXÉ.. Secrets Aura has been the Worse!! Experience ever😒🤯😵

Not what I wanted. Atmosphere of high pressure sales with mediocre restaurants and facilities. 2 star at best. You can't walk through the lobby without being pressured to sign up for a $200 excursion. Food is poor. Restaurants have the same 5 items, just with different names. I'll summarize: beef flank steak, chicken legs, soup, pork chop, salad.

Most people forget that Cozumel is a very small island in the Caribbean. With that, you will have limited resources, a property constantly under attack from the environment and a different level of refinement than a fully developed city. Secrets is a really great resort and sits amazingly in one of the most beautiful places on earth. There are no waves from ocean movement as they all move toward the Yucatán away from the resort. You have boat traffic wakes but are very small. It’s completely surreal at night when you feel like you’re more at a lake than at the oceanfront. So many stars at night!! The staff are all so unbelievably nice and want to accommodate your every need. The food is safe, good and they have lots of variety. We’ve been there 6 times over the last 3 years and have never gotten any food related illnesses. That’s huge! The entertainment team including Luz and Carlos are so awesome!! They have so many different activities including beach/pool volleyball, pool bingo, fire shows, movies, bands, karaoke, dancing, beach yoga, how-to make drink tutorials and so many other activities. Amilcar at the front lobby is the absolute best at attending to your needs. He sets up transportation around the island, has lots of connections and will get you what you need. We are scuba divers and being able to be picked up by the dive boats right from the pier at the resort is the best!! The reefs here are so alive with sea life that you will see things that will blow your mind. If you don’t dive but like to snorkel you’ll not be disappointed at just staying at the beach. Secrets has listened to our recommendations in the past. This time we found that they completely fixed the water pressure and temperature issues we experienced in the past. So happy about that. They are consistent in maintaining the property and is a full time job. Give Secrets Cozumel a shot and you will find yourself a slice of heaven that will call you back again and again. When you go off the resort to move around the island, you will realize that Secrets is really a crazy luxury resort. I have never felt unsafe anywhere on the island and all the locals would help you in any way. Suggestions for Secrets: Starlink Internet, keep the pool levels to the skimmers, pay your employees more as they are the lifeblood of your resort.