Secrets Aura Cozumel

Food was terrible. Room smelt musty and we had a leak in our roof. They try and trap you into a 90 min vacation package which turns into 3 hours. Don't fall for it, enjoy your vacation. pools were excellent, entertainment was good. Beach was beautiful. I was disappointed on how they treated this one older gentleman who fell at their resort. He needed a wheelchair and they charged him $65 per day despite him tripping at their resort and he was a diamond member with Hyatt!!! If they treat their members like this, I never want to be one. I said something to the concierge that it wasn't right and they said there was nothing they could do.

Secrets Aura Cozumel – Disappointing Experience We just returned from our stay at Secrets Aura Cozumel, and overall, it was a disappointing experience. The biggest issue was the lack of beach chairs and umbrellas. By 7:00 a.m., everything was already reserved, and on our first day, we couldn’t find a single chair. For the rest of the trip, we had to wake up at 5:00 a.m. just to secure a spot, which is unacceptable for a resort of this level. The food was mediocre at best—nothing memorable and very limited variety. The only restaurant we found acceptable was Bordeaux, where we ended up dining three nights in a row. It says a lot when guests feel the need to return to the same place repeatedly just to have a decent meal. Surprisingly, there is no Italian restaurant on site, and not even basic options like pizza were available, which is unusual for an all-inclusive resort. The room was clean but had a strong musty/moldy smell. By the fourth day, I developed a severe cough that I brought back home. The air conditioning unit, located in the small bathroom, was extremely loud all night, and there was water leaking from the ceiling. Entertainment was minimal, with very few evening shows or activities. On the positive side, the minibar was restocked daily with beer, water, and soft drinks. The beach is nice, but very rocky at the entrance—water shoes are definitely needed. Overall, this resort did not meet expectations, and I would not return.

What do you want to read first? The bad of course….but hang with me. The bad: Being a "Preferred Club" guest apparently means a forced hike from the main lobby and across the resort with your own luggage. It was such a trek I thought I was being kidnapped for a timeshare presentation. Once settled, the Club Lounge didn't quite hit the mark—think a "inconsistent/oddly irregular " pool table and "restrooms that smelled like a porta-potty." The women in our group refused to use it. The snack bar was a food ghost town, and I had to play contortionist to grab a subpar mini-bun from behind a cooler because the bartender was slammed. Oh, and if you like a side of "low battery chirp" with your sushi, the Asian restaurant has you covered. The Good: Safety was a non-issue. We braved the bustling Cozumel tourist shops to hunt for 'authentic' souvenirs (mostly made in Taiwan). The area is heavily patrolled, which our cabby mentioned is the standard local vibe—nothing to do with the cartel headlines you see elsewhere. We felt totally at ease. If you can get past the small stuff, the place is actually a gem. It’s a small-scale resort, so you aren't fighting crowds at the buffet. The French restaurant is stellar, the beach is pristine (no vendors!), and our room was so close to the water we could practically touch it. Housekeeping was on point, and they managed to keep up with our mini-fridge demands. It’s safe, quiet, and clearly a favorite as we met a bunch of "repeaters." Twice during our stay the buffet moved beachside followed by entertainment. Heard an awesome cover band-the kind where the sax player walks among the tables rockin it. The staff are genuinely friendly and are willing to go of their way to help. There’s an app map that you can use to navigate around the resort which I found useful. We generally don’t stay at the same resort twice but I can see why some do. I say: Go

After first night in a shabby room all went well. We got transferred to a room per our booking level. Great food Great drinks Great property layout And great staff. Shout out to Wendy, at the pool, Kena and Juan at the buffet. They all did a great job of making it a fun experience. Kena, after one visit remembered my name as we stopped in daily for breakfast. Great experience here and would for sure return.

Secrets should be a secret nobody finds out about at this time. They have massive issues that need to be fixed and do not meet basic expectations of an all inclusive resort. No activities, no nightlife atmosphere, barely any places to go and the ones that are there were not open half the time. I see potential in this location but ownership needs to wake up and make some serious changes. It’s floating on the boundary of fraud at this point with how much it felt like it wasn’t an all inclusive. Especially since I have been to many. But every resort has its bad times so hopefully they turn it around.