Secrets Aura Cozumel

We arrived Thursday Dec 4th and we are here until the 11th. Finally a hot shower after 3 days of complaining! They even changed our room on Friday because of the water issue. I have numerous complaints and can only say 1 THING!! DO NOT BOOK THIS PLACE!! YOU WILL BE DISAPPOINTED!! First time and the Last time

I would love to give 5 stars but unfortunately it's a 2-3 for me. I'm going 3 because the people and views are truly exceptional. Customer service was fantastic! SO many names stand out as having made the trip extra special: Santos, Luis, Rodrigo, and Hibachi chef and bartender in the restaurants were great! Virginia at Oceana hostess and her whole team there was really great. Truly Oceana and Bordeaux service teams were all wonderful! Fast and friendly, everything was a "yes! regardless of ask! I so appreciated that as I wanted to try lots of flavors and they were all for it! Yussell at bellhop was an incredible support at my service all week long! Jorge Miguel at the pools was great! Karina at the front desk was wonderful! The views around the resort were fantastic! The magician at the Dreams magic show and servers at the Dreams pizza place were great. The Coati at the Dreams buffet adorable! Views from the resort were stunning, especially every night around sunset. Incredible! Very cool too to have a pier with the resort where you could get picked up by boats for excursions. Did not love having to pay $10/day to use it though. Cons: The resort is very old and dated, not attractive at all. Rooms were bland, many things were broken (safe was broken, toilet not well functioning, many people reported water issues, layout was not very practical. Food quality and options were worst I've had across UVC properties. I barely enjoyed any daytime options and evening options were limited and not exciting. I would not go back to this resort because of all the cons and b/c food for me truly makes the difference. Entertainment at Secrets was also overall boring at nights. Daytime with Wendy and her team was great, but nights were disappointing. Loved the people I met but wouldn't go back. I do recommend folks visit Chaakanab up the road - I swam with manatee and that was awesome!

The resort is tucked away from the Hustle and bustle of the City/Port. Being on our honeymoon we preferred an adult only resort, however were a little disappointed that it was a bit of an older crowd (we are in our 40's), we wanted a little more liveliness and fun. We were there for 10 nights & heard some guest having issues with no hot water or water issues in general. Fortunate for us, we did not have any of those issues. The staff is AMAZING...everyone...bartenders (Mauricio), waiters/waitresses (Oscar & Vividiana), truly everyone that even just walked past us. Now the stars of the "show" for us in making our stay fun and friendly and entertaining were Temu and Wendy. As Entertainment staff they are far and beyond great, we truly felt like we were with friends when around them.

The staff were very friendly, and the entertainment was fun. However, as a family we had 3 rooms. 2 of those rooms never had hot water for the entirety of our stay. One of the rooms sprung a water leak and we were moved rooms where there was still no hot water. The hotel’s infrastructure needs some serious work. Everywhere you looked there was pools of water from leaky pluming in the hallways.

Booked this Hotel, because it was supposed to be luxury. I booked preferred club, because I wanted to relax and recuperate from my cancer treatments. It was awful. Food wasn’t very good, Luke warm and poor quality. We had no hot water for most of our trip as they had a water line break, which they seem to not be able to repair. Beach is good for snorkeling, didn’t have a problem getting beach chairs and not having to sign out beach towels was nice. Place was clean enough, but the place needs a lot of work Buffetts had a poor selection and restaurants mostly had poor quality and lukewarm warm food. Our room was nice with a lovely view, but with no hot water it made it miserable. Entertainment was poor in the evenings. We just stayed in our room on our balcony which was nice. I will never go back.