Secrets Aura Cozumel

Preferred club pool bar poorly stocked and poorly staffed. Hotel was not busy but service was not very good. Lots of employees standing around talking with each other. The buffet for breakfast and dinner was disappointing to say the least. Poor selections and old tired food. Other restaurants weren't busy but we were told it would be a 2 hour wait unless we bought a $100 of wine. Then we could be seated immediately. This was a common topic of conversation among guests. On a bright note: Angel, the preferred club bartender inside is fantastic. Rooms were clean as you would expect. This was our 2nd time at his Secrets. 1st time was 4 years ago and it was much better. This was our last time.

Great location and beach. Dive shop onsite was convenient. The overall hotel needs renovation. It was probably a 4-5 star upon opening but is badly in need of repairs. Some basic functionality was lacking such as hot water in the shower. Friendly staff. Moped rental onsite was also very convenient. Food was ok, not great.

A very sad experience, The room had mold in the bathroom. Phones didn't work, room service was hard to get ahold of even using my cell phone. beautiful property is all I can give it, but no premium service. Not even with the preferred club. You don't get any better food or alcoholic beverages? No fresh fruits only syrup for drinks. The cheapest Riu resort has better food..

Save your money on this resort. It has some of the most beautiful views but the pictures of the resort are not accurate. It is literally falling apart with iguana feces all over the place. The food is mediocre at best and if you want quality it is not here.

Spent a week at Secrets Aura and will say this resort is not to the standards of other Secret Resorts. However, we had an amazing trip. The view from our room 534 was amazing and housekeeping staff was great, especially Nora - very sweet lady! Had fun hanging out at the preferred pool. Leonel is a great bartender & makes a fantastic Grey Goose & Lemonade. Fatima & Miguel, servers at the preferred pool were attentive & super friendly. Others who made our visit awesome are, Barefoot Grill - Margarito and Oceana’s Cristel & Sergio. We were disappointed in the closure of the Bordeaux and Gohan restaurants. However, we trekked over to Dreams for a few amazing dinners. Francisco, server at the Pizzeria & Olio was greatand Clara the hostess at both was fantastic! Luv your sense of humor, Clara. Thank you all for your amazing service, friendliness & smiles.