October 16, 2017 for 3 nights for 2 adults.

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Secrets Aura Cozumel in Cozumel, Mexico

A brand new beacon of luxury, Secrets Aura Cozumel is a slice of beachfront heaven. Located on the island of Cozumel, just 12 miles off the coast from Playa del Carmen, this magnificent resort hosts guests with its signature Unlimited-Luxury® approach. Gourmet dining, top-notch entertainment, endless drinks, and pool & beach wait service are all included - so leave your cares at home and truly unwind. Each of the 168 suites is a stylish haven with the best in amenities. The cool and contemporary décor will have you at ease from the moment you step into your space, which includes a private terrace or balcony, daily refreshed mini bar, satellite television, and complimentary Internet access. Relish in views of the surrounding ocean, or take advantage of the waters right at your door with Secrets Aura Cozumel's unique swim-up suites. Whether your goal is complete serenity, or full-throttled fun, this dynamic resort is an ideal place to stay and play.

Indulge your senses at Secrets Spa by Pevonia, a world-class sanctuary and the largest full-service spa on the island of Cozumel. A variety of treatments - from hydrotherapy to indigenous-inspired massage - are offered in state-of-the-art facilities, including a well-equipped fitness center. Each day, the resort hosts activities to make the most of your time and place, so start off with some snorkeling, grab a game of tennis, or head out on the water with a sea kayak or Hobie cat sailing boat. A set of gorgeous freeform swimming pools create an idyllic retreat area, including waterslides, whirlpools, swim-up bars, and a lazy river. Nearby, golf at Cozumel Country Club, shop downtown San Miguel, or visit one of two national parks in the area. Scuba diving is a highlight here, and Secrets Aura Cozumel has you set and ready to go on underwater adventures that explore the second largest coastal reef system in the world. Through all your pleasure and fun, five restaurants and three lounges provide gourmet dining with a breezy oceanfront atmosphere, and options continue off-site with the Sip, Savor & See Dining Experience where you can enjoy dinner and live entertainment at nearby participating resorts as well. Everything you need is here, and everything you want is Secrets Aura Cozumel.

Location of Secrets Aura Cozumel

Secrets Aura Cozumel
Carretera Costera Sur KM. 12.9
Cozumel, Mexico

Nearest Airport: CZM

Amenities for Secrets Aura Cozumel

  • General Information
  • 87 Suites
  • Adults Only
  • Dining
  • 2 Restaurants
  • 3 Bars
  • Room Service
  • On-Site Amenities
  • Concierge
  • Pool
  • Spa on Property
  • Fitness Center
  • Currency Exchange Service
  • Boutique
  • Lazy River
  • Car Rental
  • Lap Pools
  • Complimentary WiFi
  • In-Room Amenities
  • Turndown Service
  • Air Conditioning
  • Direct Dial Telephones
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • iPod Docks
  • Iron/Ironing Boards
  • Marble Bathrooms
  • Flat-Screen Televisions
  • Luxury Linens
  • Coffee & Tea Facilities
  • Luxury Bath Amenities
  • Mini Refrigerators
  • Private Terraces
  • Bathrobes & Slippers
  • Activities
  • Fishing
  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Business
  • Business Center/Services
  • Nearby
  • Historic Sites
  • Shopping
  • Restaurants
  • Golf
  • Interests
  • Active & Adventure
  • All Inclusive
  • Beach
  • Honeymoons & Romance
  • Summer Getaways

Reviews for Secrets Aura Cozumel

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TripAdvisor Traveler Review Rating Reviewed 18 hours ago

It was my birthday an I wanted to do something nice, in the past I have traveled using Secrets Resorts, so I chose to use them again because of their high quality, but this time was a disaster. The trip started off with room arrival, as soon as we walked in the room we smelled Mildew, so we immediately called, housekeeping came and lit an incent which made the smell worse, luckily we had lysol so we sprayed everything. So we said strike one, then we go to shower and there is no water, so we call again, they say we will send someone, this time no one comes but an hour or so later we have water, which was not hot water, so we called again. This went on 3 more times in our 7 day stay. Then they have a sign that says if you want your linens changed daily leave this on the pillow, I apologize in advance but this gets graphic, We left the sign on the pillow because me and my girlfriend had relations and she came on her menstrual, so there was blood spots on the sheets, so house cleaning came and totally ignored the sign on the pillow as asked to do and just made the bed left the blood sheets on the bed, by this time I'm pissed, so I call again to complain. So they come and change the sheets two hours later. Now to dinner, every restaurant was not open every night as explained on the website, so one night it rained, we got all dressed up and finally get to the restaurant and they tell us we cant be seated because they are overcrowded, so we asked where could we go, they said because of the rain this is the only restaurant open. Now i’m really pissed. Walk to the front desk to complain again…Do you know what they told me… Get Room service, we can’t open Oceania or the Sushi bar because it's raining and Bordeaux is closed, well you would think since it's raining they would have opened Bordeaux to accommodate the guest, but nope, Get Room Service. By this point I said we are in a country that barely speaks english I dont want to get any mishaps so I will handle this once I return to the US. Now we get the swim up room, the swim up pool always stayed dirty, tile missing from the swim up pool, if we would have stepped on it we would have cut our foot. Oh then in the main pool with the bar on two separate days a crab was in the pool, we called again, the first time someone came an got the crab the next we had to get it out ourselves. Totally unexceptable. Then we complained about the mosquitos in the room, now I can handle one or two, but it was like it was a nest in the room, we had to buy raid, that helped but didn't work. Now this one is the kicker.. We order room service for breakfast, I asked for strawberry jelly for my toast. THEY SENT ME JELLY ON A PLATE WRAPPED IN PLASTIC, I UNWRAP THE JELLY, OPEN IT UP, AND IT HAS BEEN ALREADY USED, AND THESE ARE THE MINATURE JELLY JARS… So now i’m sick because i’m like what else have they done with the food that we have not caught. Then we go to dinner another night, we are the first in line, so we get seated, it was three other couple behind us, everyone gets seated, we were first, not only were we the last to get service but all three couples got there appetizers before we even got our order taking. That was the last straw. I work very hard for the money I make and I be damn if i’m gonna let someone take advantage of me. I can go on an on about the dissatisfaction but by now I think you get the point…UPON DEPARTURE I WAS ASKED TO DO A SURVEY AND I LET THEM KNOW THE DISSATISFACTION….. I just want my money back…. And I wont stop until I am compensated.. Thank You for your time…

djmcrosby - Reisterstown, Maryland

TripAdvisor Traveler Review Rating Reviewed 1 day ago

Before I come across as one of those stroppy posters, I urge people to note I submit lots of reviews and very rarely do I submit a bad one. We were staying in Playa Del Carmen for 2 weeks and decided to visit Cozumel. We opted to stay overnight and after a lot of deliberation we booked this hotel for a considerable sum, with our decision being swayed totally by the idea of the swim up rooms. We used our usual website for booking (I have booked over 100 hotels through them without issues) and we went the extra yard to get the ocean view room also. After our ferry crossing and a 6 mile taxi, we arrived really looking forward to our stay. The chap on the desk (Carlos) explained that due to essential maintenance, none of the swim up rooms were available, but he would upgrade us to a superior room, we were massively disappointed, but with his only alternative being that we could go elsewhere, we were left with little choice.. besides, we understand that sometimes maintenance can crop up and maybe the other room would be nice too? We were led upstairs in a heavily dented and dirty lift, through some tired corridors to a very musty smelling room, we went onto the balcony and noticed all the swim up rooms opposite were actually occupied and it became apparent that perhaps our room had simply been sold. We went back down to see Carlos who mumbled into silence when we presented our thoughts to him. I managed to negotiate a deal of a later check out the next day and he threw in a free massage, to be fair to Carlos he did the best he could and seemed suspiciously well versed in the situation we were in, something that was further confirmed when he printed off a disclaimer template with the massage, to say we would not pursue the matter any further. Anyhow.. to try and balance the negatives out a little, the beach was nice, the pools were clean, the staff were friendly and the food was ok, if we had paid a third of the price for a three star resort than we would have taken most of the above on the chin, but as this resort is currently masquerading as five star, they need to seriously up their game.

Shane B - Manchester, United Kingdom

TripAdvisor Traveler Review Rating Reviewed 2 days ago

This was our honeymoon and had booked to stay at Sun Scape Sabor (the resort next door to Secrets). We had booked it quite last minute and we were coming from the UK. They kindly upgraded us from Sun Scape to Secrets, which we are incredibly grateful for - we loved our stay. (Our booking agent did say an upgrade was very likely.) This is the first time my husband and I had ever been on an all-inclusive holiday. The food and drinks were fantastic! Loved all the cocktails and I loved that your could drink them in and around the pool. We were there last week - so low season, and it was relatively quiet, which suited us. Our room was nice and big, kept clean - a few things were a little on the tired side, but the bed was very comfy and sheets nice and soft. Everyone who worked at Secrets were AMAZING. They really were so lovely, attentive and very, very nice. They work very hard, but they are always incredibly pleasant. The only reason I've given four stars is because of two reasons. My husband cut his foot quite badly on a broken tile in the pool, we also both had an upset stomach on two occasions. We also had a very mixed experience at the Spa. In all, we spent $500 USD at the Spa. We had a couples Swedish Massage and Hydrothrephy which was great. But I then spent $220 on a manicure and pedicure. Now, this is nothing against the ladies doing the treatment...but the quality of both the mani and pedi was no worth the amount I paid. The nail polish on my toes starting chipping after one day (she only put one coat on) and my gel manicure was not good. My gel nails were painted right from the cuticle (which is incorrect) they weren't "capped" properly, she put three coats on (two should be enough) - if the gel is too thick, they chip quicker. They were patchy and one of the bulbs in the UV machine wasn't working and it looked very old and tired. Had this been a cheap mani and pedi, I wouldn't have cared. But $220 is pretty extortionate, so the Spa needs to reduce prices there. Also, the "Resort Coupons" are useless, you can't use them anywhere. Overall, loved our stay, apart from a few little issues. The sea and sea life is amazing, so a dive is a must! We hired a jeep for a few days too, that was fun.

chloevaux - London, United Kingdom

TripAdvisor Traveler Review Rating Reviewed 3 days ago

Prefered club was great, we spent a lot of time at the Prefered Club pool, they did check room keys to ensure that people really belonged there. Waiters and waitresses were very, nice and did their jobs well (there was one lady in the prefered club area, I can't remember her name but she worked nearly every day and always had a black headband under her hat, she was very sweet.)The food was good. the room was very large and airy. The snorkeling was great (although it would be nice if the activities desk was open a bit later.) The mosquitoes were out of control but the resort was doing EVERYTHING they could to control them but nature doesn't always get with the program. Bell staff was nice and helpful. The excursion people were kind of a pain and disorganized but they are independent contractors not employed by the resort.

meeko1124 - Anaheim, California

TripAdvisor Traveler Review Rating Reviewed 3 days ago

So, basically I was there a year ago. And yet very disappointed not only with the hotel but with the secrets chain which I was very fond of. I would never go back to this hotel and definitely will be more careful even if it is a Secrets hotel. I really liked this chain as it was a secure brand hotels that would ensure quality, but not this time. Even they were gracious about our concerns and solve the problem, a lot of guest were very disappointed of the hotel. Not that clean, maintainance was not that good, AC´s not working properly, staff not very nice. Rooms not nice at all, unless you pay a lot of money which in that case you go to other luxury hotel, not this one. Food ok, not that spectacular. Restaurants staff nice to us. Front desk staff not that helpful. Managers better service. So, sorry to do this recommendation, but choose another hotel, do not go in this one. So many guest were complaining a lot, if you are coming from far away, you might be disappointed, so choose another one, which can guarantee unforgettable positive experience. Pictures that are on internet are for the "special guests" and for these type of rooms, you need to pay so much extra is not that worthy. Regular rooms are definetly not good.

Ana H

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