Secrets Aura Cozumel

Loved everything other than they could use more seating at the beach and pools. Appears to be space so I’m not sure what the issue is ? Loved the food & the staff we interacted with . We did not partake in evening entertainment too much day drinking🤣 We upgraded to preferred club. Only difference was better room & preferred lounge . All else was used by everyone , all food , all pools, all beach areas, accessing Dreams restaurants.

My husband and I just got back from our honeymoon and i can not recommend this place enough! When they say "welcome home" they truly mean it. The staff is what makes this place so special! Our favorite restaurant was Market cafe for breakfast in the morning. The mangos and french toast are incredible! The best part though was Eloisa, Kenia, Viridiana, Mario, Ricardo, Rene, Moises, and Gaspar! Those are just the few names I remember. We got to know each one of them through our morning breakfast and they helped to us on our Spanish daily! My husband has a shellfish allergy and by day 4 every staff member automatically knew when checking us in at each restaurant. Marcel at Gohan was also extremely helpful at helping with my Spanish. She went out of her way to come say hi when we passed her at the resort and she would help to expand my conversations. I may not know the names of the rest of the staff, but I want them to know they did not go unnoticed. The maids and janitorial staff where incredibly. Our room was mopped and swept each day, bed made, and she even organized my shoes for me! The beach and walk ways were swept each morning and night. Wendy served us drinks while we were on the beach and she timed each drink perfectly. We never had an empty glass on our table. Marco checked us in and helped us to book excursions through Amstar with Salvador. Salvador was particularly helpful at making sure we knew what to bring with us to each excursion. At one point I had lost my original ticket and easily just went down to the service desk and they were able to reprint my ticket out. You can go anywhere for an all-inclusive resort with the amenities this one has, but this kind of service is not found just anywhere. If you're thinking about booking go ahead and do so. YOU WILL NOT REGRET IT! P.S. book the snorkeling excursion if you go, insanely beautiful

Jairo at the beach was very friendly and always made sure I was well hydrated and fed. Excellent service and genuine care. Also, Josefa, my housekeeper, was super friendly, caring, and professional. These were highlights for sure.

We had such a wonderful stay at Secrets Aura Cozumel! The resort is absolutely beautiful, with stunning ocean views, relaxing pools, and a peaceful atmosphere that made it easy to completely unwind. The staff was warm, friendly, and attentive throughout our entire stay. Tiamo, Carlos, Luz, Jerry, Aaron, and Wendy are an awesome entertainment team.The rooms were comfortable, clean, and perfect for relaxing after a day in the sun. One of the best parts was the amazing snorkeling and crystal-clear water right by the resort. The sunsets were unforgettable, and the overall vibe was relaxing, romantic, and fun all at once. We took the submarine excursion which I highly recommend and booked it through the friendly staff at Amstar. Make a reservation at the Hibachi restaurant. That was a very fun experience and then head to Karaoke. Thank you to everyone at Secrets Aura Cozumel for making our trip so special. We can’t wait to come back!

I'll start with our arrival which was great. Amstar brought us right to the resort, we were checked in quickly and brought to our room. We booked a swim up suite and that's what we had...sort of. Unbeknownst to us, there were 2 different types of swim up rooms, those on the ground level where you could literally walk into the pool, and those that were not. We had one of those that were not. The swim up part of the pool was about 3' deep with a slide, yes, a water slide to go into the actual pool. If one was not inclined to slide into the pool, we had to walk down to the actual pool and enter there. I'm sure for some that wouldn't be an issue, perhaps a teenager, but at almost 60 years old, this was not my preference so the extra expense for a "swim out" room, was wasted. Once in the pool, we noticed that the filters didn't seem to be doing a very good job of filtering out the debris. Staff could be seen trying to clean the pool with nets but the debris was constant. While talking to other guests, there were several couples that had no hot water, thankfully this was not the case with our room, and I will commend the water pressure which was phenomenal!! The specialty restaurants were great, both Bordeaux and Windows were outstanding and the service was top notch. The World Cafe, which was the buffet, was a buffet. It was good, but not great. There was a theme each night and we weren't disappointed in the flavor but we were disappointed in the temperature of the food. Unfortunately the sterno cans weren't able to keep the food hot so it was warm at best. We were very pleased with the room service. The selection wasn't vast but the dishes offered were good, arrived faster than expected, and were actually hot! If all of that wasn't enough to account for the 3 stars, this final part will make things clear. The "suite" wasn't very large and there was a chair in the middle of the room, next to the coffee table, that we kept bumping into. I moved the chair to the side of the desk to give our toes a rest from banging into the chair legs. Unfortunately none of the cupboards in the room had shelves, they were just open boxes and we only had 4 hangers in the closet. So we used the chair and draped some of the non-hangable items over the arms. Unfortunately, our air conditioner leaked and created a river in our room. Since it was on the side of the room and we weren't walking along the wall, I didn't notice until the puddle was beyond the chair and I stepped in it. The chair was soaked along with all the clothes that were on it and everything smelled musty. When we stopped at the concierge to let them know, the gentleman that was all smiles and helpful when checking us in, was very dismissive and rude when we had an issue. The only thing they offered to do was put the clothes in the dryer which wouldn't get the smell out and I accomplished the same thing by putting them on the patio outside our room! We asked if they were going to do something about the stream of water running down the wall and their solution was to put towels on the floor. Needless to say, both of their solutions were things that I'd already done and they did nothing about the problem. It wasn't all bad, Sergio and Carlos, the bartenders in our pool were wonderful. Irving, one of the activities staff, was very funny and we enjoyed his sense of humor and antics. We spent 10 days there, met a bunch of wonderful people and the company made the vacation good...sadly it could have been great.