Secrets Aura Cozumel

Beautiful property and the workers are so friendly! I definitely want to recognize Angel my VIP services rep. Our room didnt have hot water and he hot us upgraded to a beautiful ocean view swimout. He was so friendly and attentive! Also the entertainment staff was a lot of fun. Artemio, Carlos, Luz and Aaron were all high energy and hilarious. There werent many people at the resort but they still made karaoke and pool volleyball a lot of fun. Also the Market care team of Eloisa, kenia, Mario, Ricardo, Rene,and Moises took great care of me and my wife every breakfast and lunch. The food was good to me but the service is amazing! Thank you all so much for making our anniversary so special! You all deserve a raise in pay for the extra effort you put in! Sending love and blessings from Detroit Sincerely, Dennis and Danielle Bailey

Loved everything other than they could use more seating at the beach and pools. Appears to be space so I’m not sure what the issue is ? Loved the food & the staff we interacted with . We did not partake in evening entertainment too much day drinking🤣 We upgraded to preferred club. Only difference was better room & preferred lounge . All else was used by everyone , all food , all pools, all beach areas, accessing Dreams restaurants.

My husband and I just got back from our honeymoon and i can not recommend this place enough! When they say "welcome home" they truly mean it. The staff is what makes this place so special! Our favorite restaurant was Market cafe for breakfast in the morning. The mangos and french toast are incredible! The best part though was Eloisa, Kenia, Viridiana, Mario, Ricardo, Rene, Moises, and Gaspar! Those are just the few names I remember. We got to know each one of them through our morning breakfast and they helped to us on our Spanish daily! My husband has a shellfish allergy and by day 4 every staff member automatically knew when checking us in at each restaurant. Marcel at Gohan was also extremely helpful at helping with my Spanish. She went out of her way to come say hi when we passed her at the resort and she would help to expand my conversations. I may not know the names of the rest of the staff, but I want them to know they did not go unnoticed. The maids and janitorial staff where incredibly. Our room was mopped and swept each day, bed made, and she even organized my shoes for me! The beach and walk ways were swept each morning and night. Wendy served us drinks while we were on the beach and she timed each drink perfectly. We never had an empty glass on our table. Marco checked us in and helped us to book excursions through Amstar with Salvador. Salvador was particularly helpful at making sure we knew what to bring with us to each excursion. At one point I had lost my original ticket and easily just went down to the service desk and they were able to reprint my ticket out. You can go anywhere for an all-inclusive resort with the amenities this one has, but this kind of service is not found just anywhere. If you're thinking about booking go ahead and do so. YOU WILL NOT REGRET IT! P.S. book the snorkeling excursion if you go, insanely beautiful

Jairo at the beach was very friendly and always made sure I was well hydrated and fed. Excellent service and genuine care. Also, Josefa, my housekeeper, was super friendly, caring, and professional. These were highlights for sure.

We had such a wonderful stay at Secrets Aura Cozumel! The resort is absolutely beautiful, with stunning ocean views, relaxing pools, and a peaceful atmosphere that made it easy to completely unwind. The staff was warm, friendly, and attentive throughout our entire stay. Tiamo, Carlos, Luz, Jerry, Aaron, and Wendy are an awesome entertainment team.The rooms were comfortable, clean, and perfect for relaxing after a day in the sun. One of the best parts was the amazing snorkeling and crystal-clear water right by the resort. The sunsets were unforgettable, and the overall vibe was relaxing, romantic, and fun all at once. We took the submarine excursion which I highly recommend and booked it through the friendly staff at Amstar. Make a reservation at the Hibachi restaurant. That was a very fun experience and then head to Karaoke. Thank you to everyone at Secrets Aura Cozumel for making our trip so special. We can’t wait to come back!