Secrets Aura Cozumel

My husband and I stayed here Feb 2026 for 8 nights. Overall, we had an amazing trip! We flew into Cancun and took the ferry over so we arrived around 8pm. Our king size room was not available until Saturday. We ordered room service and went to bed. Saturday our room was ready around 3:45. The staff were very good. Our room was exactly what we booked. It was clean. It is dated and needs a few repairs, so if you are a resort snob, this likely isn't the place for you. If you appreciate great staff, wonderful beaches, and the regular food at an all inclusive resort, you'll like it here. The A la Carte restaurants were good, but I preferred the buffet. There is no reservation process for the A la carte restaurants, so if you are not there by the first seating, you will wait 2 hours in line. Make sure to bring pants if you want to eat inside as they do hold to the pant policy for the restaurants. Buffet is casual though. Bring water shoes to save your feet when you go in to bob in the waves. We also brought some floaties which was the key to staying out in the water. Overall, this was a wonderful experience and trip. Again, if you are a resort snob, probably need to stay somewhere else instead of leaving bad reviews. But we loved it and it met all our expectations.

We went with 2 other couples because they frequent Hyatt resorts, and it was so underwhelming. The first room we were in was clearly distressed. They acknowledged our booked room wasn’t available the first day and moved us the second day. The second room was ok. It seems like they must be in the middle of remodeling or something because many of the rooms are really bare. Of the 3 couples, our second room was the only one that was as expected. Then the food…. It was almost inedible at times. The French restaurant was pretty good, and Oceana was good for lunch. The rest was really bad. Want to be really underwhelmed? Order anything Mexican from the room service menu. Honestly, the only food that was as expected were the poolside burgers they did at lunch, but skip the fries. I can’t believe people sign up for the vacation club based on visiting this resort.

Resort is under construction but they won't tell you that. Good luck getting a chair after 9:30 or a towel before 9. Breakfast and lunch was both slow and borderline inedible. I have stayed here before but it's gone downhill a great deal in the 2 years since my last stay

Secrets Aura turned out to be better than I was expecting. The negative reviews really had me worried, but we had a great time. Our room was nice, the hot water worked and our air conditioner worked. We didn't have any problems except that the air conditioner was dripping in our bathroom off and on throughout the week. Maintenance came once to fix it, but it kept dripping. Not a big deal. The staff was amazing. Everyone was so friendly and helpful, especially Kenia at the Market Cafe. She greeted us for breakfast with a smile and made sure we were taken care of. Geovanny (not sure of the spelling) was the best bartender in the place at the Preferred Club pool swim up bar. We spent most of our time at the Preferred Club pool because it was quieter and more low key than the others. The beach was great, but it was difficult to get into the ocean with all of the rocks right off the beach. The food at the a la carte restaurants was good. We enjoyed the hibachi dinner at the Sky Bar the most. The food was fantastic and the chef did a great job. The buffet leaves a little to be desired. There was not much to choose from and the food was kind of bland. We also booked the Bali Bed Bonfire for the 2 of us. It was nice, not sure it's worth the money we paid, but we still enjoyed ourselves. All in all, I would recommend this resort to others, but there's not really anything that would bring us back.

Decent location, in need of some renovations but not bad facilities. Service was meh overall. Not sure what paying for preferred status gets you as except for "Preferred Club" where you used room key to get in there was no way for them to check (no bracelet, etc) if any of patrons using preferred areas and services were actually "preferred status" of just wandered in.