Secrets Aura Cozumel

Hotel staff are exceptionally friendly and helpful. Especially the nice lady server at the french resturant (only female server at the time but I'm horrible at remembering names). The staff is what really shines at the different resturants, pools, bars, etc. The resort it self needs some love and attention. The outside of a lot of buildings are crumbling and have reminants of vine roots and mold/moss patches. our room had a few broken items in it and the room the other couple we traveled with had to be given a new room the day we checked in because they discovered the airconditioning wasn't working. Then a few days later the room they were given had the door lock stop working. It just died in the unlocked position. hotel staff were quick to get people up there to fix it, it just took half a day to actually get the door lock working again. While food is well seasoned and they have a decent variety of dishes, there are cheaper ingredients being used under the wrong titles. Like the filet mignon was chuck roast cut to the size of a filet. The grain of the meat was going the wrong direction for a filet, it was tough, and fat ribbons that a filet doesn't have lol. Buffet resturant left a lot to be desired. Long story short, of all the vacations and resorts I've visited in both cancun and cozumel, we expected better from Aura at the price point we paid. Again, the staff are complete gems and doing their darnest to make you happy. The resort could just stand an infusion of money to give it a face lift and give the resturants the ingredients to make the proper dishes. From the flavor of the food, the chefs have the tallent to make great things, they just need someone to do better shopping for them.

We wanted to enjoy our time in Cozumel, but this resort did not meet our expectations. Although we knew it was a 1-for-1 property, our experience was nowhere near the level of Vallarta Bay, which is also a 1-for-1 resort. The only highlights were Luis and Lesly, who went above and beyond to make our stay more enjoyable. Our feedback does not reflect their excellent service. We visited in October 2025 to celebrate a birthday. Despite it being hurricane season, the weather was beautiful, with minimal rain and plenty of sunshine. Unfortunately, our room had no hot water throughout the stay. The resort offered to move us to what they classified as an upgraded room, but we were already in one with a large ocean-view balcony and didn’t want to trade that for a pool-view. The WiFi was unreliable across the resort, which was frustrating since our phones were in Airplane Mode. The Inclusive Collection app was inaccurate and often listed incorrect restaurant information, including hours and closures. We waited over two hours for a table at Gohan, one of only two dinner options open that night, even though the resort seemed fairly quiet. The “rooftop bar” looked nothing like the photos online, and the lobby bar was very small. Overall, the food was disappointing. Aside from the outstanding service from Luis and Lesly, the only positives were the Preferred Club lounge (despite poor food) and my massage with Terry at the spa. We will not be returning to Secrets Aura and would not recommend it. Unless you plan to book within the Preferred Club, it’s not worth the stay — and even then, it’s questionable.

We have been to this resort about 30 times over many years. We have seen a lot of changes in that time. We are actually here now and will be leaving Thursday. This resort has become our "happy place". ALL of the employees are wonderful, polite and attentive. Standouts are Margarito, Gabriel, Omar, Virginia and best of all of them...Geidy!! I would like to make a few observations. When we were here in April, I wrote a review stating that there were not enough lounge chairs on the beach for the preferred guests. We were pleased to see that there were a lot more chairs this time!! At dinner, no matter where you go, the service and food is excellent. We actually noticed a big difference in the quality of the food since April. Maybe because Hyatt took over. At breakfast though, there is a disconnect between ordering and receiving the food. Again, the wait staff is wonderful, but they might bring out one dish for one person and nothing for the other person for quite a while. The food just comes out at random. As good as the dinner service is, I would think that this could be improved. The French onion soup at Bordeaux used to be the main reason we would go to that restaurant. It had great depth of flavor, was filled with wonderful onions and had a cheesy, decadent crouton floating on top. In April, it was amazing. This time, it tasted almost like nothing, and the little crouton was an utter disappointment. Please bring back the chef that knew how to make it!!!! If the North window glass could be replaced in 124 before we come back in January (already booked 2 more weeks in January), that would be awesome. After all, it's all about the view!! WE will be here till Thursday, so if management would like to discuss any of this with us, we are available. R J Lux Room 124

Secrets Aura Cozumel is an old run-down resort with not great food, unfortunately. The staff were great, and the snorkelling and diving were extraordinary. I would return to Cozumel for the ocean, but not to this resort. Dreams, Cozumel was a bit better than Secrets, which we found strange, but only two restaurants (often closed, like at Secrets) and one buffet.

Did not have our room ready. Had to stay in another room for 1 night and moved to another room later. They did make it right with a couples massage but this was the second time this has happened to us when booking here.