Secrets Aura Cozumel

They are going to remodel and change the entire Secrets / Dreams / Sun Scapes resort trio to one large, more expensive, more elite, Dreams Resort. This will price this resort out of many people's budgets. The biggest purpose seems to be selling the vacation plans. It's not a time share but a vacation membership to stay in Hyatt Hotels and resorts and they take a ridiculous amount of your time to attempt to sell you a confusing multi-faceted plan and if you buy in, you can't speak to a person who you can understand to ask questions. It's a bit of a turn off even though I can see the value. Most people we have met at the resort have said they had to get rude and finally just walk out on the sales staff. The Secrets Aura is a beautiful location with stunning beaches, snorkeling right on your beach, and friendly staff (the waitstaff at restaurants, housekeeping, etc.) but the front desk staff seem tense and overworked and often annoyed with the questions.

Better customer service. My stay started bad from day one. After our check-in we settled in and left for the beach. When we returned to shower, we noticed water pouring from the walls. I called the front desk asking to be moved and they told us that maintenance needed to look at our room, it took three hours for the staff to make a decision to move us. This is unacceptable as my husband, and I are both disable and with all the water pouring in the room we could had slip and fall. Our first room 1123 had a dirty bathroom with again the water coming in from the walls. Once moved to room 1023 we found ourselves with no wash towels and small towels. We also had a bath towel that was dirty. Staff need to know what is going on in the facilities. On Friday we wanted to dine at the French restaurant. The waiter at Ocean restaurant told us that the French restaurant was closed we later checked with the concierge desk and they told us it was open. We proceeded to walk to French restaurant to find it close. So basically, the left doesn't know what the right is doing.

This is a beautiful resort. Slightly out dated, food is not as great as other All inclusives with gourmet dining. Great if you're going to just lay on the beach and relax. Slightly less expensive that Sandals, but not necessarily worth the price. Seems very much like a timeshare, they try to sell you on activities and membership

Secrets seems to have mixed reviews but we really enjoy this resort. It is not a 5 star hotel but it is sufficient, clean and the staff is great. They also have no shortage of sunshine, blue water and cold beer.

We had a great experience at Secrets Aura in February 2026! Our room type was Preferred Superior Ocean View and it met all of our needs. We really liked the preferred perks. The staff was amazingly friendly, the food was good, the location can’t be beat, and the snorkeling out in front of the resort was awesome! We just returned home yesterday and I miss it already. Yes, it is an older resort, but the value and location make it worth it. The main thing that can be improved would be providing more beach chairs. Next, would be possibly heating the pools in the winter. The pool water was chilly! Overall, I would for sure stay there again and I hope I get the opportunity in the future!