Secrets Aura Cozumel

I will start with the positive things. The food is better than average. Drinks are served full-strength (not watered down). There were always ample clean towels and seating available at the pools. The staff are kind, friendly, and helpful. The ocean front property is very convenient for beach access and the sunsets are beautiful! We encountered several challenges. We could not consistently get towels, washcloths, and hand towels in our room. Some days we got some, some days we had none (for instance, no washcloths or hand towels on two days). Our room, and really the entire property, was tired and worn out looking. At a Secret-branded property, we expected the standards of excellence to be maintained and they have not been. Tiles are missing; grounds are overgrown and not maintained; many areas need repair and paint. There was only one working set of bathrooms to service all three pool sites, and that one set smelled like a moldy basement. Restaurant openings were hit or miss--most nights had two sit down choices and then the buffet (which is really what saved our dinner experience). This was our first trip to Cozumel, after visiting other Mexico destinations 2-3 times per year for the past 17 years. We have been to at least 3 other Secrets properties, and did not encounter this level of disrepair. Bottom line, we will look elsewhere if we choose to go back to Cozumel in the future.

Secrets is a great place to stay in Cozumel. The staff is very friendly and helpful. Dive House is an Excellent Dive outfit. The beach is beautiful. The rooms are huge and ours had an incredible view. Clara, the Sommelier made every evening wonderful, helping select a great wine and reserving us a prime table for dinner. Food was much better than previous stays we have had in Mexico. Bar selection is limited and needs to be expanded. But, Angel is the preferred club is a professional and joyful friend, every time you visit. Very hard to beat for the price - and worth every penny for the service you get from Dive House. Book directly with them and not through the tour operators and you’ll get an even better dive price.

we are here to enjoy a beach and enjoy the local economy and support the local economy to enjoy our vacation not screaming children so weenjoyed very much staying at this resort however, if you are looking for class five star, then look for something back home, I’m sure there are resorts. You can look to vacation at, but people are so picky about their food. You have to understand they are accommodating a world of people thatvisit this resort the food they serve was satisfactory. Someone will always find something to eat and not starve please stop complaining about the food. I enjoyed very much. The staff was extremely friendly and I love it and I will always go back.

Disappointing Stay – Would Not Return My husband and I booked a 4-night all-inclusive stay at Secrets Aura Cozumel and unfortunately had a very disappointing experience. The biggest issue was our room. When we first arrived, we immediately noticed a strong sewage/portable toilet smell, visible mold, and overall poor cleanliness. We reported the issues right away and were told that housekeeping would come clean the room, but we were not offered a room change or any other solution. Housekeeping did clean mold from one of the vents, but there was mold present throughout the room that could not simply be wiped away. The bathroom was in poor condition, with shower tiles falling apart and significant mold around the shower area. The electrical outlet in the bathroom actually fell out of the wall and had to be repaired during our stay. There was also sand throughout the room when we arrived, and despite daily housekeeping, it was never properly cleaned up during our entire 4-night stay. The odor in the room became even worse at night and made it very unpleasant to spend time there. Another disappointment was that the resort website advertised that the restaurants were open daily, but several were not open every day during our stay. We also were surprised that the pools closed around 7–8 PM each evening. The food was okay, but we were disappointed to learn that wine was not included and required an additional charge. The staff was generally friendly and polite, but they did very little to address our concerns. Before checking out, we spoke with management again about our experience. They apologized, but no additional effort was made to resolve the issues or compensate for the poor experience. Unfortunately, because of the condition of the room, the lack of responsiveness to our concerns, and the misleading expectations regarding amenities, we will not be staying at Secrets Aura Cozumel again and would not recommend it based on our experience. Rating: 1/5 stars

Our TV never worked, room key had multiple problems over the 7 days, and food was below average, drinks were cut off at the pool by 5pm