Secrets Aura Cozumel

We have been several times; this trip was 3 adults and 2 rooms. The staff and service are always good but the rooms and menus need updating. Beach is clean and pools are well kept.

Loved the experience havent been to a resort in a couple years. The attentiveness of the staff were to my standards and if not more they were always polite and amazing with the service. I would recommend this to anyone looking for a relaxing getaway and being pampered too hand and foot. Loved the experience

Terrible experience, I will never go back, very expensive for what they are giving back, We did not have internet in our room during our whole stay. The telephone on the room to call reception did not work. The shower was broken and the water was coming out of the shower all over, flooding the bathroom. The blackout window covers were not big enough to cover the windows and we have light coming to the room very early. We were not able to sleep enough. The frigid in the room did not work. The food was horrible, and the drinks too. We paid preferred and we did not receive anything they promised. We asked for late check out and they want to charged us 40 USD per hours. Honestly I will request my money back, what they are selling is not what we were receiving.

I am committed to respond further on a later time. Of ALL my stays at SUNSCAPE Akumal Dreams Cancún Towers SECRETS Akumal and IMPRESSION/Secrets MOXÉ.. Secrets Aura has been the Worse!! Experience ever😒🤯😵

Not what I wanted. Atmosphere of high pressure sales with mediocre restaurants and facilities. 2 star at best. You can't walk through the lobby without being pressured to sign up for a $200 excursion. Food is poor. Restaurants have the same 5 items, just with different names. I'll summarize: beef flank steak, chicken legs, soup, pork chop, salad.