Secrets Aura Cozumel

We wish we would've known most of the resort was closed. There are rumors of renovations and they were only operating at 20%. Because of this, the whole back pool bar was closed and a lot of the restaurants. The sky bar was also closed and that was a bummer since we loved sunsets up there at a previous visit. The workers were great, but they were obviously short staffed. I just wish we would've had a heads up that so many things on the property were closed. It definitely would have been a factor in booking. The beach was still beautiful, but the resort could used some remodeling.

The location of Secrets is unbelievable. So beautiful with an incredible beach front. The rooms are sufficient yet older, and will benefit from some updating. The staff was fantastic and really gave us VIP service.

I had an amazing stay at the Secrets Aura Cozumel resort. The atmosphere was very pleasant. My room was very much to my liking’s.

Worst hotel I’ve ever stayed at. Run down, dirty, horrible food, horrendous customer service. Came for a wedding and was not placed in wedding block. They refused to honor the wedding block discount, even after I showed them the 5 emails I wrote letting them know it wasn’t working. Only one restaurant was open the entire time I was there and the food was ok at best at that particular place. The fact I was separated from my family and they told me they refused to fix the issue because I had already paid in full is absolutely unacceptable. I will be writing emails to corporate and calling my credit card to make formal complaints.

The worst resort experience we have ever had. The resort is not 5 Star. Food and drinks were not good. Staff and especially management did not seem to care about any concerns. Extremely rundown everywhere you looked. Pool had mold growing. Plates were chipped in "5 star" restaurants, cups were mishaped or cracked, dirty tablecloths. The new side was not much better. Someone complained to management and was escorted to their room.