Secrets Aura Cozumel

We went for a couples get away with no kids. We had a good time. It was our first trip to a Secrets and first time in Cozumel. Good: Staff were all very nice and friendly. We had a preferred room swim up, which was a small pool connecting a few rooms with a water slide down to a main pool. It was kinda cool and fun. The resort seemed to be clean everywhere we went. We did 3 nights/4 days. The price was pretty good I thought (the stay cost less than the airfare). The location was good. The beach has rocks/coral right off the shore (the sand is a little rough but white well kept. You can snorkel right off the shore and see some coral and fish swim right up you. The drink were good. If you need ice or drinks the bars will fill up your own cups/water bottles (the use bottled water) or refill your ice bucket for your room. The bad/not so good: The resort is old. (someone told us it was a different resort maybe 20 years ago before it was Secrets). They seem to be remolding it still. They were working on it while we were there redoing the front steps, redoing walk ways ect. The food was not very good. At best I would say like an Applebee's at worst like cafeteria food. We did get some food outside the resort on excursions and in town that was great so I think its specific to the resort. We ate once at Dreams next door and it wasn't any better. Some stuff seem to close at random times. The bar near on of the pools/beach by one of the restaurants closed at 4pm, the French restaurant was closed all day our first day and we didn't see it open for breakfast any day we were there. The swim up bars close at 6 which seemed early because a lot of people were still in the pools and it is all adults. We have been to a Sandals once before but it was several years ago, which is all I really have to compare it too. Sandals was a lot more expensive but the room was great and the resort was a lot more updated. Overall we had a good time, the staff was great and the price was great. I would recommend, but manage expectations for the food and the age of the resort.

We had a wonderful stay with perfect weather. The staff was very good, specially attentive have been Vicky serving @ the beach, Gabriel serving @ Oceania and Gabriel in the Gohan Sushi Bar. I should name many more but I'm not the best with names :))) Our rooms have been nice. Compared with other Secrets the room could have been cleaner but it was good. We liked the restaurants, never had to do a reservation. The menu was very good, if you have a chance try to book a night at the Cave, it was an amazing experience. The wine selection was perfect for us and we tried all Mexican wines in there selection, not cheap but very good. Snorkeling at the beach in front of the hotel was amazing, we saw octopus, stingray's and eel beside many other big and small fishes. Heidi and her animation crew did a very good job to keep us busy during the daytime at the beach or in the pool. We did enjoyed our 2 week stay at this hotel and a big thank you to all the staff @ Secrets Aura Cozumel.

Loved the staff, but the hotel needs improvement, furniture was outdated, bathrooms need some upgrades like new bathtubs and replace some parts that look worn and dirty, that said, the staff were amazing and friendly. The spa was the best part. Be aware of sales people when you arrive, trying to sale the real state with the “breakfast presentation” and some massage coupons. Part of their job, but you can decline politely.

The rooms are dated, the restaurants not great. Friendly wait staff and the beach is great. The preferred rooms are not worth the extra money.

Absolutely terrible. Do NOT book! This is NOT a 5-star resort. If you’re looking for a 3-star or less experience, then proceed with caution. The rooms were dirty, the AC doesn’t work in some rooms (we had to change rooms, and had booked a premium room), the food was not great, and the service was inconsistent and at times staff were rude. I did not feel like I was on vacation and very much looked forward to returning home despite loving Cozumel!