Secrets Aura Cozumel

We will never go back to this resort ever again. We had to to unpack and repack and move to multiple different rooms. The resort was very old and outdated. Pool lighting had fallen out into the pool, so many negative experiences to even write about.

The grounds were beautiful, atmosphere was happy and helpful, rooms were spacious, value was as expected, top notch cleanliness, no problem with noise, service was very hospitable! The restaurants were okay but we wished for more authentic Mexican choices. The evening entertainment was not the greatest. But the pool entertainment was by far the best we've ever had! Aaron and Carlos help make the afternoons a blast with pool volleyball and water aerobics: it was FAR from typical! Aaron had us laughing the whole time!

We recently stayed at Secrets Aura Cozumel and left very disappointed. The property is badly run down and in need of significant maintenance and renovation. While the beach is beautiful and the staff worked hard to provide good service, it was clear they were operating in a resort that has been neglected for years. Our original room (#632) overlooked an active construction site, far from the relaxing luxury experience we expected. The room and location were so disappointing that I paid an additional $1,800 to move to accommodations that better matched the resort's marketing. The food was acceptable but unremarkable. Overall, the resort feels outdated, poorly maintained, and does not justify its premium pricing. The beach and staff were the highlights of our stay, but they could not overcome the condition of the property. Mexico offers many excellent resort options, and unfortunately this is not one we would recommend or return to.

Secrets Cozumel never disappoints me. Love everything about this resort. Still the best value for the money compared to other resorts.

Secrets Aura in Cozumel should be closed down until it has received a complete makeover. Our group has chosen Secrets Resorts for our annual trip for many years now. We have enjoyed the level of service and high-quality standards set by Secrets Resorts. Unfortunately, Secrets Aura in Cozumel is not even close. The entire resort is in a state of disrepair. The pools are falling apart (tile missing, grout filled with Alge, Alge floating in the water, coping cracked /falling off, lights not attached and hanging in the water). Our room was disgusting (extremely outdated, moldy shower, inadequate A/C, lots of wall/ceiling patches, dirty floor/grout). Staff did not respond well to our dissatisfaction. After day two, staff completely ignored all of us and any of our concerns. One couple in our group had to move rooms three times (leaky A/C unit onto the bed, non-working A/C in the next). The Secrets Website clearly states this is a 5-Star Resort. It is not!!!! Very disappointed.