Secrets Aura Cozumel

The grounds were beautiful, atmosphere was happy and helpful, rooms were spacious, value was as expected, top notch cleanliness, no problem with noise, service was very hospitable! The restaurants were okay but we wished for more authentic Mexican choices. The evening entertainment was not the greatest. But the pool entertainment was by far the best we've ever had! Aaron and Carlos help make the afternoons a blast with pool volleyball and water aerobics: it was FAR from typical! Aaron had us laughing the whole time!

We recently stayed at Secrets Aura Cozumel and left very disappointed. The property is badly run down and in need of significant maintenance and renovation. While the beach is beautiful and the staff worked hard to provide good service, it was clear they were operating in a resort that has been neglected for years. Our original room (#632) overlooked an active construction site, far from the relaxing luxury experience we expected. The room and location were so disappointing that I paid an additional $1,800 to move to accommodations that better matched the resort's marketing. The food was acceptable but unremarkable. Overall, the resort feels outdated, poorly maintained, and does not justify its premium pricing. The beach and staff were the highlights of our stay, but they could not overcome the condition of the property. Mexico offers many excellent resort options, and unfortunately this is not one we would recommend or return to.

Secrets Cozumel never disappoints me. Love everything about this resort. Still the best value for the money compared to other resorts.

Secrets Aura in Cozumel should be closed down until it has received a complete makeover. Our group has chosen Secrets Resorts for our annual trip for many years now. We have enjoyed the level of service and high-quality standards set by Secrets Resorts. Unfortunately, Secrets Aura in Cozumel is not even close. The entire resort is in a state of disrepair. The pools are falling apart (tile missing, grout filled with Alge, Alge floating in the water, coping cracked /falling off, lights not attached and hanging in the water). Our room was disgusting (extremely outdated, moldy shower, inadequate A/C, lots of wall/ceiling patches, dirty floor/grout). Staff did not respond well to our dissatisfaction. After day two, staff completely ignored all of us and any of our concerns. One couple in our group had to move rooms three times (leaky A/C unit onto the bed, non-working A/C in the next). The Secrets Website clearly states this is a 5-Star Resort. It is not!!!! Very disappointed.

It needs a lot of work, but the price was low for a Secret. We stayed in a renovated suite with a separate bedroom, which was perfect. Room 232. The only issue with the room was that the shower floor needed a good scrub. We also found a sex toy in the room's drawer. I guess the cleaners were afraid to remove it 😂. The restaurants are good, but I was expecting higher quality food for a Secret resort, since it is very old. The best restaurant is Gohan, which serves Japanese cuisine. It's very small, so make sure you book early. The BORDEAUX restaurant was also good, but the main course was a bit disappointing. The pizza place at the Dreams hotel was great, as was Olio, and both are located there. The pools are all missing water and need to be fixed, as there is no drainage for the debris that floats on the water. The Preferred Club pool was the best. It rained, so the pool filled up, but it was also missing water at some point. The staff were great all over the resort, including at the Dreams hotel. Bring USD, as they don't have many small peso bills – the USD is the best option. I wouldn't recommend bringing Canadian money. Overall, it was a great trip. We already knew that the resort was old.