Secrets Aura Cozumel

We spent a week at Secrets Cozumel, to celebrate our 25th wedding anniversay. I would not recommend this resort to anyone. It is very run down. The staff is wonderful, the little staff they had. You have to get up by 5:30 in the morning to get a chair at the beach or pool, as there is not enough seating. The entertainment was good, especially Wendy who lead the activities.

The staff were all friendly and amazing however I paid for preferred which is supposed to get you into the Dreams restaurants and the preferred club pool as well as the nice padded chairs in front of that beautiful ocean. It means nothing and is a total scam. There was nothing separated at all. No wrist bands or any way to know who paid extra money for the “preferred club” perks. I’ve been to other resorts and you get a wrist band and if you didn’t pay you didn’t get the extra stuff. Very unorganized. I also paid for a Jr suite with 2 beds that was supposed to be in the preferred club pool area I believe in a walk out and I wasn’t in a completely different building. My room wasn’t available at check in and I was told I was upgraded to an ocean view with 1 king bed. Our second day we got up at around 8, got ready for breakfast and went to Oceana. We had an amazing breakfast then headed up to the room to get dressed for the pool and some sun. Not 1 chair available by any of the pools. I was there with my daughter so the bed issue was not a big deal till I realized I had to wake up at 6 am every day on my vacation I paid 5000$ for just to get a chair to sit in if I was where I was supposed to be I’d have had a chair on my patio area. Our room was extremely outdated which i also wouldn’t have cared about but it reeked like sewage and I couldn’t use my patio for 2 days because there was a swarm of bees that they had to remove. Our housekeeper was Guatalupe and she was always smiling and happy to see us. She kept our room prestine and kept us stocked with Fresca and M&ms. The Bordeaux was excellent, If it was open. It was closed for private events twice while we were there and we had to wait in the rain for an hour outside of Gohan because it’s so small and 2 or 3 restaurants were closed and I wasn’t going back to Windows. The food made up for it. Oceana was my favorite place for breakfast and lunch. The food and view were amazing. Rosana was always smiling and remembered our names. Our favorite waiter was Gabriel and we had an awesome waitress for lunch I think her name was Elizabeth. We had Hibatchi and the Chef was awesome and so was the food. Gohan was excellent as well. My least favorite was Windows. Our meal was probably one of the worst I’ve ever had. We were STARVING after traveling all day when we arrived and the appetizer was a slice of potato with 1 squid tentacle the size of my pinky on top, a tiny piece of stale bread with some fried peppers on top and a tiny tuna sandwich. The main course was some kind of white fish with a piece of salmon on it and It was cold completely covered in gravy and had 1 piece of raw asparagus with it. Neither one of us ate our meal that night. So… it’s beautiful and had many good qualities just be prepared. Also it’d be cheaper to check a bag and bring your own sunscreen. I bought 2 at the gift shop and they were 35&45$ US for 8 ounces. Also bring your own towel & get towel clips. People won’t remove your personal items from the chairs so leave your shoes, sunscreen, if you want an umbrella and side table flip the table on your chair hang your beach bag on the umbrella… they’ll take the entire umbrella. You’re welcome.

Nice small resort! Make sure you visit Victor the Oceanee manager and you will feel pampered. He knows how to treat people that want to feel special. Also Vicky on the beach is a great server.

I would have to say this resort is not Member focused. It is lacking enough workers. The dreams next door blows the secrets away. Its a shame bc the secrets is the resort we want to be at. If its not for the UVC Representative we would not have had a good stay. The fight for the beach chairs at 5am for the preferred section is absolutely nuts. No one to monitor that issue. I watched the chair section from 5am till 1030 am not be occupied by people who saved them. I saw a couple take 4 chairs. 2 to have in the sun and 2 to have under a shade. No one from the resort addressed this issue at all. Its not my place to say something but I'm 100% positive this went on daily.

We have just arrived home from a 2 1/2 week stay at Secrets Aura. We will start with the room. The room temperature was comfortable for the whole stay. It was clean, big and nicely furnished. Our housekeepers were on top of it! We were furnished with fresh towels and bed made everyday. The fridge was stocked on a daily basis also. We feel the restaurants were better than average. Some limitations on when they might be opened but overall good food choices since we were able to use Dreams for dinner accommodations. The buffets were better with choices than some of the sit down restaurants. Don't discard the buffet when it's available especially when it is held by the beach. The pool areas and entertainment (music choices and staff) were better than average also. When staff entertain at the pools or play volleyball at the beach don't hesitate to join in. They make it fun and interactive! While the chairs situation could stand to be improved. The chairs in all areas are very lacking. A quick solution would be to have a staff member make rounds in each area and when noticed that chairs are not being used while towels are placed on them, the towels should be removed. A lot of people don't clean up their own towels (shame on them). We have been to a UVC resort where a staff member took towels and small items to a certain area at the bar around the pool. Then the member who was gone 1 hour or longer could collect their items. We feel it isn't fair to keep other guests to have to search and search for empty chairs. Simple solutions would stop the "chair game" of "saving" chairs in any area. Now on to the outstanding people who helped our stay at Secrets Aura so nice. The mentions are in no particular order, we found these individual were great at their jobs.....Gaudencio, bartender, the BEST! He was friendly and knew what we wanted before we even got our turn at the bar. The attendees at the pool area were Wendy and Miguel. Lobby, we were accommodated by Sergio and Athuro, Information from them were helpful. At breakfast, Market Cafe, the sweetest staff included Kenia, Mario, Ricardo, Gastov, Moises and Rene! Lastly, the entertainments amazing team Irving, Wendy, Luz and Temo!!!