Secrets Aura Cozumel

I expected more from a Secrets. The resort is starting to show its age. There was peeling plaster on tub, tub having water stains/soap ring around it, an overall dirty appearance. The A/C had to be worked on 3 consecutive days during our stay, it kept shutting off--which I found totally unacceptable. There were no wash rags or hand towels in our room upon check in. Housekeeping brought some up upon request. Housekeeping also took them the next day with dirty laundry, and did not replace. Our room was not cleaned going into the last day as well. We stayed at Secrets Los Cabos in the past, and had higher expectations due to that experience.

Although the resort was a little dated, Secrets Aura Cozumel was great! Salvador Aponte was our concierge during our stay. He ensured we had the best service and that our room was always cool and stocked with our favourite drinks and snacks. He even checked that we always had water on the beach or poolside. Salvador recommended we reserve the Bali bed for the day and we went for it! That was the best experience of the trip! We reserved the beach Bali bed and were pampered and served our favourite lunch, champagne, popsicles and chocolate strawberries and then had wonderful massages on the beach, what a fantastic day! We had a great time! Best places to eat were Oceana and Windows. The head waiter Rosana and Hostess Emily were awesome and very friendly. So were all of the waiters. We went to Oceana everyday for breakfast and lunch! The eggs to taste, waffles, pancake breakfast, Ceviche and fish tacos for lunch are to die for! Common areas like the lobby and restaurants were always clean and the plants were well manicured. Thank you all for a wonderful memorable vacation!

Do not go here. The property is run down and dirty. The food is terrible. We were told the property was being tore down to be remolded in 2 months. Perhaps that is why they didn't seem to care much about the guests. We met several other couples who were very disappointed with their stay. If we could have changed our flights to go home early without having to pay a huge fee we would have left early.

From the moment we arrived at secrets aura we were treated like royalty. From the check in process to the incredible stay. Every member of the staff were always making certain our needs were met, whether we were at the bar, the beach, the restaurants including buffet at the market cafe so I want to send a big shout out to Eloisa, Kenia, Mario, Ricardo Moises, Gaspar, William ,Rene’, , Alejandro, and Martin from the market cafe. And Viviana ( hope I have her name right, she was incredible) from preferred beach and coco cafe and Eddy. These are some of the wonderful people that made my stay amazing 🤩. I have stayed at this resort many times and it’s never failed to be a wonderful stay . It was my friend’s first time and now he understands why I love it here so much that he himself is looking forward to coming back!!! The beach is beautiful and is regularly groomed by the staff that keep it and the ground’s impeccable! You can snorkel right off the beach, water booties are needed as to the coral and rock formations there but the marine life is amazing. It has undergone some changes over the years now that it’s under the Hyatt umbrella but Kudos to you , Carlos , the GM , he MAKES SURE EVERYTHING runs like a well oiled machine. Secrets aura is also interchangeable with its restaurants and bars at its new sister resort DREAMS right down the beach!!! So If you are considering a vaca here, I would not hesitate!!! Secrets aura Cozumel feels like home to me, it’s just perfect. It’s all I need . I’m so looking forward to my next stay, I miss it already, so “hasta la vista”, and thank you again secrets for another wonderful stay!!!

We stayed for a week and could have used another few days. I think that means a lot for a resort. The preferred space is a bit dated but well worth the investment. The staff are incredible and will really change your trip. Eugenia gave excellent service at the beach as well as poolside. Angel and Armando are a great duo at the pool bar and were always willing to help. Room was great, a bit of complications with the AC leaking condensation water on the floor but other than that the room was very clean and the minibar was stocked fully each day and they even gave us some chips and m&m's in the room on a daily basis. The resort needs some love though, amenities are showing their age. Pool filtration during the day is not very good and while they do a great job cleaning it in the morning/night by the time 5pm hits there's a lot of floating bugs and stuff on the surface. The sound system is loud enough (sometimes even too loud lol!) but it's run by an old (ancient) iPod and it's all somehow linked to the blender. When they start the blender the music stutters or shuts off and restarts once the mango mezcalita is done! Wait times at a few of the restaurants were abnormally long. We have been lucky during our stay for the most part but others have had to wait 2 hours to get a seat. I'm guessing the low season has a lot to do with it but the restaurants alternate and are not all open every night which causes demand to the ones that are open. Beach is very rocky (corals) and you definitely need water shoes to go in. Not recommended after having a few too many cervezas as the water entry is very rough. Luckily this side of the island did not have algae problems. All in all nothing to stop us from enjoying the week, we had great weather and hardly any rain. We came back tanned and rested (and a bit hung over!) I'm not sure I would return but I don't regret the trip. If we did we would probably take the swim-out room as they are really nice with a big bed on the balcony and access to the pool and their drink service ladies right out of the room.