Secrets Aura Cozumel

Food was absolutely terrible. Latch missing on room door, definitely a safety concern. Went for our anniversary, will never return or recommend.

I just returned from a trip to Cozumel for my birthday where my wife and I stayed at the Secrets Aura. This was my 6th time to Cozumel. I previously stayed at the Aura many years ago before it was a Secrets and also at the Allegro 2x and Iberostar.l 2x. I was a little worried about staying at the Secrets Aura based on some of the reviews on Trip Advisor. I stayed in 2 different rooms because I arrived the day before my wife. I started in a basic room (4425) and then moved to a Premium Oceanfront room (912). Both rooms were good, the premium Oceanside was fantastic. No issues with hot water in either room, both rooms in good condition and well maintained. The pools are nice, food is good, staff is very friendly and attentive. Everyone we talked with seemed to be enjoying the resort. There’s not many activities but that was fine for us. I think some of the bad reviews about this resort are people that have unrealistic expectations. This may be on the lower end for a Secrets but that’s the same for all the other chain resorts in Cozumel. If you want super high end food, amenities or activities stay on a different island or go to some Four Seasons. But if you want a nice resort with a great beach and access to high quality scuba diving then the Secrets is a good choice.

Pretty good for a budget all inclusive. Good variety of restaurants. Food generally good. Rooms are clean but it seems like all 3 of our rooms had something wrong with them. Staff generally great, a few surly people at the front desk. Hard sell on a time share at check-in, be warned. They charge a ridiculous dock fee if you want to have anyone besides their people pick you up The good booze "runs out" pretty quick for the day

Secrets was good. Little run down but nice enough. Didn't have any wait for any of the restaurants except the teppenyaki place which is impossible because it is only one table. Like many mentioned must go to the beach very early for a seat. I would not agree again to listen to the Hyatt vacation package pitch. They offer hotel vouchers and promise only 90 minutes and no pressure. This was a lie as it took up 3 hours of our first morning/afternoon and at the end we were pitched and pressured by 3 different individuals. Not worth the vouchers in my opinion. Highly recommend booking a snorkeling trip. They are great. Also resort activities are great and Wendy and Axel are excellent. Rosana at the breakfast buffet is fantastic and thoughtful.

Great resort, food was fabulous, rooms a little outdated, but would definitely go back. Big shout out to the preferred club pool waiters Eugenia, Mergarito, Angel & Carlos, we never were without a drink in our hands. Our morning smile was always a pleasure in the Market-Cafe by Kenia.