Secrets Aura Cozumel

First of all, I have to be honest and say that I was nervous to arrive after reading all the negative reviews. When we arrived, there was a bit of a mix up and we were not given the room category we paid for. Although it was rectified by the front desk staff 2 days later, they were very apologetic and made it right, I am sure my travel agents email helped with that... ;) The PROS; Beach was nothing short of amazing, we snorkeled and the water was so clear and calm most days! The staff, (most of them) were so kind and helpful and always made a point to greet you and help with whatever you needed, the entertainment staff went above and beyond and made our days so much fun! Temu (nickname) was the best! always so positive! The resort itself was really nice, we had a swim up with a front slide and were in room 4211, it was clean and recently updated, we loved it! It is far from "falling apart" or a "complete dive" as mentioned by some guests. The cons (well kinda more so needs improvement) The food. I truly felt that there was not many options, only a couple restaurants to choose from with really long wait times as none besides the Teppanyaki takes reservations. The food itself also wasn't as bad and I expected, it filled us up, but I feel the buffet needs to offer more with better options and also open for dinner for those who don't want to wait 3 hours to get into the only other 3 choices. Lastly, I will mention that my Stanley Cup was stolen right off my balcony, my husbands glasses case was also taken and then thrown in the plants. This is not the resorts fault, but figured I would mention to warn others to NOT leave anything out you don't want taken. All in all, it was a good time. We have stayed at numerous secrets resorts throughout our travels, was this one the best? No, but for the price and beach alone, I would recommend !

Overall a pleasant experience. The rooms are tired but my understanding is that they are slowly remodelling. The staff honestly make the experience a positive one. Restaurants are good, drinks are ample and the beach is beautiful. If you are not expecting a 5 star resort but maybe a 3-5 you won’t be disappointed.

The beach and location of the hotel was amazing. The pool and pool bars were nice and the staff did a great job of providing beverages in a timely manner. All of the staff were friendly and very helpful. My biggest complaint is the lack of food options. Most nights, several restaurants were closed, including the buffet for 3 nights of our 6 night stay. The wait times for the ala carte restaurants was typically 1 1/2-2 hours. The rooms were a bit outdated and could definitely use a remodel. Leaky showers, leaky toilets, peeling paint, etc.

Loved Secrets in the past. Not this time. Property is not being kept up. Chipped concrete and spalled walkways. Paint wearing off. Rooms redesigned to open floor plan - including the toilet/bath/shower area. No doors to entry. Obcured swinging glass door to toilet stall adjoining Shower/bath wet room. Shower Water spills out into vanity area. Water pressure is horrible. Diverter didnt work so handheld and overhead always ran together. Lighting poor. Couldnt figure out tv and attendant couldnt help. furniture dated. If you want ice for the evening, make sure take your ice bucket from the room and hit an open bar before they close ( some as early as 5:00. Construction going on next door. (Sunscape demolition to rebuilt into Dreams). Most disappointing was the food. There were several restaurants open last visit. Now, most are not open on any given night between Secrets and shared resort Dreams. (Sunscape demo in between.) And they rotate staff and you need the app to see what is open on a given day. Reservations generally not taken. Buffets are lower grade. Food is cold, and usually tasteless. Same from day to day, Fish and meats over cooked. Chili, and taco meat unrecognizable. Flat. The Hibachi "Restaurant" is one grill with seats - outside next to another restaurant. So the couple of restaurants that are open, after you find them, are small and have a long wait. The Asian was the best, but small and we waited over an hour. We most ofteen ate burgers and hot dogs that were grilling at the pools or beach. (Partially precooked burgers warmed on the grill). The adjoining Dreams resort is nicer and newer. Food though is the same, and fewer restaurants open at a given time than Secrets. I understand that Iberostar is much better, but further out from town. Kind of isolated. I would not do Secrets again for several years and see if they staff up and refocus attention to upkeep. If you want a guanteed all round resort experience, go to a Sandals.

absolutely gross , the rooms have mold and the tubs dirty and no drains and jacuzzi in the 4 rooms we were shown none of them worked , we had no hot water in 1 room . the amenities, bikes / tennis equip paddle boards not available . Food options limited and restaurant's closed every other day for no real reason. This is prime time for travel. Also the pool for my 2 week stay was dirty with mold and sand chipped and broken pool tiles everywhere... this is a resort i would give 2-3 stars . the pier and view was amazing ,and good luck getting a clean pool towel in the am. hold on to yours from the night before.