Secrets Aura Cozumel

Currently at Secrets, and the food is definitely improved from our last visit. The staff are amazing every where we’ve been. We are UVC members and booked a preferred room. Preferred pool iplays horrible elevator music, and nobody can change it even when asked by 5 different groups. We ended up at the non-preferred pool, due to the music and the fact that the preferred pool bartenders had spent more time talking and on the other side of the bar than at the swim up bar side, even when people were waiting for drinks on the swim up side. We also unfortunately couldn’t order food to the pool on the non-preferred side like you can at the preferred pool. Beds and room is great…but wish the preferred pool was better. Margarito, Wendy, Sergio, Keña, and Mauricio are the best!

We love coming back here year after year. The staff is amazing !!! You truly feel welcomed and cared for. The resort keeps getting bigger and with that growth is more restaurants, pools and upgraded facilities. The gym gets better every year, there is always yoga in the beach and the smiling faces all around :) did I mention “Adult only and all inclusive” We absolutely love it here

For the values excellent place to go. The rooms were very clean and functional. The restaurant were good. The only things we saw is that all dreams customer were always at Secrets and it did affect too much our stay but can be annoying.

I have stayed at many hotels and all inclusives and this is by far the worst experience. Anyone who says anything good about this resort is either paid for or has never traveled. Every single opportunity to fail at hospitality was achieved. Service, quality and cleanliness all get a zero. I would not stay here again if it was free. The staff hate working, the food is worse than school cafeteria. Only hotel that can be in in paradise yet make you feel like you’re in hell. Anyone who says they like it are victims of Stockholm syndrome and or have pity for this insult to the hospitality industry. Stay anywhere but here even if you win a free trip.

Everything about this stay was unacceptable from start to finish. We had to switch rooms three separate times due to cleanliness issues and overall poor condition. Each room was dirty, poorly maintained, and not ready for guests. The experience was frustrating and disappointing. I would not recommend staying here.