Secrets Aura Cozumel

We were looking for a hotel with a lovely beach for a relaxed 10 night break. The beach was lovely. Walk up past the Dreams beach (approx 200m) and you can drift all the way back with the current. Many varieties of fish and other marine life are live just meters from the shore within the rocks. Took a snorkeling tour from the pier to the south of the island which was amazing with rays, turtles and nurse sharks. Hotel rooms were a bit dated, need a bit of TLC but did the job. Bed was really comfy. We were in an Ocean view standard suite. Beds on the beach get taken early. There are enough beds, just not enough beds with parasols/shade. The beach beds on the preferred side looked much busier than on the regular side, so we were glad we didn't upgrade the room. Asian restaurant and french restaurant were really nice. Buffet was standard hotel fayre and different every time we visited. Staff were incredibly helpful without being intrusive. Our fridge wasn't working and it got replaced within 2 hours. I asked for a hairdryer and it came to the room within 30 minutes. Room service was quick and tasty. This hotel does not deserve the bad reviews - it's good value for money and the location is stunning. Thank you to the team for making our holiday so special!

Waiter : Martin - Market Cafe The service was perfect, this guy was my waiter cuples nights during my trip and he’s so passionate, so gentle. I recommend this place !

The overall experience was average and below expectations for value. It is an all inclusive place, but the food quality was below average for most part and options limited. Second time to this place but likely will not visit again.

The service from the team at Secrets was exceptional! They made our trip very special with drinks and food options. The Oceana restaurant was awesome for any meal. We ate here daily for breakfast and lunch. We really enjoyed the activities that Wendy and her team lead. Especially the pool aerobics. We loved snorkeling right off the beach and saw so many fish! There were also stings rays and starfish by the dock. It’s a great place to stay with an excellent team there to make it special. We stayed in a preferred ocean view room. Most of our days were spent outside, so have no big feedback on the room.

If ever there was to be a study case of the opposite of hospitality this would be the resort to demonstrate.