Secrets Aura Cozumel

We enjoyed the resort itself, we enjoyed the beach, restaurants, thought the room was nice, bartenders were very good and the staff were super nice and helpful. The bad was the Unlimited Vacation Club which was a high pressure sales pitch for that program that once I did some research, I found that it has a lot of issues. We would probably go back but we will avoid the Unlimited Vacation Club sales pitch.

Loved the staff and pools. Swim up room was not worth the money as we did not use it. Buffet was not that great. Loved Bordeaux and Italian restaurant at Dreams and Oceana.

We stayed at Secrets Aura for five days. While there were definitely some highlights, here’s an honest review along with a few tips and tricks to help make your stay more enjoyable: Preferred Club: I recommend booking Preferred, but just know the perks are limited. There’s no clear way to identify Preferred guests other than at the check-in/check-out lounge—and even then, many non-Preferred guests were still entering. The same thing happened at the Preferred pool; it was crowded with people who clearly weren’t staying Preferred. The only true perk was better-quality liquor. Rooms & Comfort: Rooms are freezing, so pack warm clothes to sleep in. Our mini fridge and safe were broken when we arrived, and the Wi-Fi didn’t work in the room. Once we submitted a complaint, those issues were fixed quickly, so at least the response time was great. Food & Dining: The food was hit or miss. Bordeaux was by far the best restaurant on the property. The rest were just okay—not bad, but definitely not five-star quality. Warning – Timeshare Presentation: Do NOT attend the timeshare presentation. They make it sound tempting with “freebies,” but it’s a waste of time. We spent three hours, and others spent up to five. The “free” massage isn’t truly free, and you’ll regret giving up a big chunk of your vacation for it. Other Tips: • Bring bug spray—especially if you plan to hang out on the beach at night. The bugs are relentless. • Bring water shoes. The beach was too rough for us to enjoy safely. • Bring plenty of $1s and $5s—the staff appreciate American cash for tips. Overall: If you’re looking for a true 5-star resort in terms of rooms, amenities, and food, Secrets Aura isn’t it—it’s more of a 3.5 to 4-star experience. However, the staff are outstanding. They work incredibly hard and go above and beyond to make your stay as pleasant as possible.

The quality of service is excellent. The beach area is beautiful. However, beware of the high pressure sales pitch as they say it would only take 90 minutes but it was a full 3 hours. We listened to 6 different people give us a sales pitch...ugh! At least it was only for 1 day then everything else was Great!

Maybe 5 star when it opened but needs some serious work to bring it back to its previous glory. The beach and ocean and location are great but the resort needs some TLC. Everything looks "old". Walls both interior and exterior are cracked. Grime and grout to tiles and pools need replacing, the waterslides which were the primary reason we booked this place were so unkempt that they actually cut and scraped use going down them and when I complained I was told "they are more of an esthetics only thing now" which is absolute garbage of an answer and they even advertise them on their website. The food menus are all decent menus and variety but unfortunately the execution just isn't there. The food was average st best and usually hot or miss on whether it was good or not. Girlfriend and I are both "foodies" and we were very disappointed, especially since we were told it had the best food of the surrounding resorts. The stay was average but definitely did not live up to the Hyatt or Secrets Name and I can't say I'd recommend it based on our stay.